Date post: | 18-Jan-2017 |
Category: |
Internet |
Upload: | taeke-reijenga |
View: | 345 times |
Download: | 4 times |
Sam age 25 - Web-savvy
Owns a car
Patty age 57 - Not-so-web-savvy
Owns a car
CONSUMER
Thierry age 43 - Always busy
Leases a car
Ina age 51 - Callcenter employee
insurance company
Margreet age 31 - Salesmanager ANWB
CORPORATE CLIENT
Mario age 45 - Franchisee
Babette age 30 - Marketeer Autotaalglas
INTERNAL CLIENT
1. Call (or request a call back)
2. Find a servicepoint and go there
3. Make an appointment in 6 easy steps
3. Make an appointment in 6 easy steps
1. Call (or request a call back)
2. Find a servicepoint and go there
Results• Twice as many online appointments
• Frequent use of call back request (new feature)
• 20% more traffic on the website
• A significant over-all increase of revenue
Schedule appointments directly in the servicepoint’s timetable.
(This feature will be live in some weeks)