6 I use this bank because the bank charges are low / lower than those in other banks.7 I can’t swim and so / neither can my sister.8 A house is expensiver / more expensive than a car.9 The situation is worse / badder than before.10 Every day Martin reads / is reading the newspaper before breakfast.
11 ‘What is Martin doing now?’ ‘He _____ a customer.’A serves B does serve C is serve D is serving
12 Every day I _____ lunch in the cafeteria.A has B am having C have D am have
13 They usually _____ to work by bus.A are come B am come C does come D come
14 What time _____ get to work?A you usually B usually you C do you usually D you are usually
15 ‘Where is Nadia?’ ‘She _____ her sister.’A phones B phoning C is phoning D do phoning
4 Underline the wrong word in the sentences. Then write the correct word in
the gap.
16 I need some informations about online banking, please. ____________
17 How many commission do you charge for foreign exchange transactions?____________
18 I’d like to buy some dollar, please. ____________
19 How much euros would you like? ____________
20 There are news on the TV at six o’clock every day. ____________
Section 3: Reading
1 Complete this conversation with the words in the box.
balance form help log on password register take
John: Good morning, Mr Sykes. How can I (1) ____________ you today?Mr Sykes: I would like to know how to (2) ____________ for online banking.John: That’s easy. Just go to our website, click on ‘online banking’ and complete the
(3) ____________ . We then send you a user ID and (4) ____________ .Mr Sykes: How long does it (5) ____________?John: Only a few days.Mr Sykes: What do I do then?John: Type in your user ID and password to (6) ____________ to your account. Mr Sykes: What can I do then?
1 ► 19 (Conversation 5) Listen and complete the answers to these questions.
1 What is the name of the caller? His name is ____________ Watson.2 What is Mr Watson’s address? It’s ____________ Rillington Street.3 How much does he want to pay to Southern Electric? £ ____________4 What is his reference number? It’s ____________ .5 Does he want anything else? ____________
Section 3: Skills development11 Pleased to meet you.2 Thank you. That’s very kind of you.3 What are your jobs?4 Yes, I am. It’s very interesting.5 Yes, please. I’d like a coffee.
26 d 7 a 8 g 9 c 10 e
Section 4: Reading11 (He’s a trainee/He works) at UBCS (in London.)2 Yes, he does.3 putting the money in the ATM machine4 on Sunday
417 Sonia often plays tennis at the weekend.18 Abdul is never late for work.19 Do you sometimes come to work by bus?20 I am usually tired on Monday mornings.
521 cashier 22 IT services manager 23 human resources manager 24 branch manager25 customer service adviser
626 Always be polite and friendly.27 Always deal with transactions quickly.28 Be patient, particularly with elderly or disabled customers.29 Be knowledgeable about the bank’s products and services.30 Employees who are inefficient and unhelpful create a very bad impression.
Section 1: Vocabulary11 Spain, China 2 American, Swiss 3 French, German
24 pension 5 income 6 budget 7 investments
Section 2: Language11 I am 2 he isn’t 3 they aren’t 4 it is
25 are 6 do 7 is 8 do 9 do
310 are 11 pay 12 go 13 have 14 gives
415 Where are you from?16 Do you usually come to work by train?17 I am usually tired by five o’clock.18 Adel watches the financial news every morning./Every morning Adel watches the financial news.
Section 4: Writing1Suggested answers1 The head office is in Frankfurt.2 It has 320 branches in Europe, the Middle East and Asia.3 It has 40,000 employees.4 Its products and services include current accounts, savings accounts, foreign exchange, mortgages and investment advice.5 It opens at 9.00 and closes at 5.30.
Section 5: Listening139 The order of the names is wrong (it should be Jancsi Nagy).40 The correct spelling of his family name is Jancsi.
311 A: Can Martin drive? B: No, he can’t.12 A: Can new customers get a free gift? B: Yes, they can.13 A: Can Dalya register for online banking? B: Yes, she can.14 A: Can children apply for credit cards? B: No, they can’t.
415 Cars are more expensive than bicycles.16 Experienced cashiers are faster than trainee cashiers.17 Online banking is more convenient than face-to-face banking.18 Coins are heavier than banknotes.19 Polite employees are better than rude employees.
11 walks 2 is raining 3 is going 4 wears 5 carries 6 is carrying
27 How 8 How much 9 Who 10 Where 11 How many 12 When 13 What 14 Which
3Suggested answers15 May/Could I have your name, please?16 What would you like to drink?/Would you like something/anything to drink?17 How would you like the money?18 Could/Would you sign the form here, please?
Section 2: Language11 Children under sixteen can’t borrow money from a bank.2 Both cats and elephants can swim.3 Neither Hilda nor Tom can speak Arabic.4 Banks don’t automatically give credit cards to new customers.5 The spending limit on a credit card can change.
416 informations information 17 many much 18 dollar dollars 19 much many 20 are is
Section 3: Reading11 help 2 register 3 form 4 password 5 take 6 log on 7 balance
Section 4: Writing1Suggested answers1 Airport foreign exchange counters are usually more expensive than banks.2 Some companies charge commission and this is usually a minimum charge or a flat fee.3 Companies that don’t charge commission usually have higher exchange rates.
Section 5: Listening11 Bill 2 33 3 95.22 4 057424 5 No (, he doesn’t).
