Date post: | 17-Dec-2015 |
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Familiar system that works the way social workers doFamiliar system that works the way social workers do
Choose how you use CareDirectorChoose how you use CareDirector
Fits your workforceFits your workforce
Mandy Oliver is a case worker at the local council’s Adult Services department. She uses CareDirector to be more efficient and deliver better outcomes for adults and older people.
Mandy notices that Liz Wheatley her Manager has scheduled a Supervision meeting to discuss her cases.
Before attending the meeting, Mandy checks one of her cases using the client summary screen. With the client summary screen, Mandy gains a comprehensive and summarised view of her cases.
Mandy can consult her dashboard to see her workload and completed assessments against specific timelines. She can navigate to any open assessments or referral details directly from her dashboard.
Senior Managers can consult CareDirector Analytics to track and monitor in real-time the performance of the Adult Services department against the National Indicators.
EXAMPLE
Alfred, a 73-year-old man, has recently become a widower. He suffers from severe Osteoarthritis which affects his hands, hips and spine. Since the loss of his wife and carer 3 months ago he is unable to cope with his personal care and household chores. Doctor Judy Chen of Australian Way Surgery contacted the adult social care department expressing concerns about Alfred.
Dr. Chen speaks with Mandy Oliver who works in the Duty team today. Mandy records the details of the phone call in CareDirector.
Using the Workflow engine, CareDirector has been configured to notify Liz Wheatley, Team Manager, that a new referral is awaiting allocation.
Some of the information recorded during Dr. Chen’s phone call has been automatically copied to the referral screen, preventing recording the same information twice.
Using workflows, CareDirector sends an automated email to Mandy to inform her that she has been allocated a case.
Mandy contacts Alfred and schedules a visit to carry out an assessment. She records the appointment in CareDirector.
To ensure assessments are completed within a locally-defined timeframe, CareDirector sets the assessment “Due Date” automatically.
When she’s away from the office, Mandy has full access to CareDirector online and offline using Microsoft Outlook. She can complete the needs assessment offline. Her notes will be synchronised with the main database when she next goes online.
Mandy records the assessment offline when visiting Alfred and synchronises CareDirector when she is back in the office.
Following the assessment, Mandy concludes that Alfred needs an assessment from the Occupational Therapy department to provide aids to the household. With agreement from Alfred, Mandy decides to share Alfred record with the OT Team.
Mandy can also view the list of all workers involved with Alfred’s case. Additionally Mandy can see other connections Alfred may have such as family.
Mandy arranges for Alfred to have Home Care service every morning. She sets the service provision up and requests authorisation from her Manager, Liz Wheatley.