Corporate Profile

An SAP Consulting Company

Avant Information Technology Ltd.

About AVANT

Introducing Our Team

About Avant

• A visionary IT Consulting company with strong focus on SAP market.

• A team of SAP experts to provide all skills necessary to implement SAP

solutions.

• A team of outsourcing experts which operates IT applications, whether

SAP or non-SAP, with industry best practices operation standard.

•Our customers include international industrial leaders in their

arenas, and our partners include global IT services providers including

Hewlett-Packard, IBM and Accenture.

Our Team

Consulting Team

• A team of SAP Certified experts in applications, technical and development area.

• A combination of 50 years SAP implementation experiences.

Development Team

• An experienced team of SAP developers with strong focus on SAP development skills.

• Provide on-site/off-site development services based on customer need.

Operations Team

• 24 x 7 Technical helpdesk providing IT operations services.

• Incident and Problem management, Request fulfillment

Our Customers

Global IT Services Provider

• Hewlett-Packard is our partner in SAP operation services

• IBM is our partner in SAP Basis Consulting services

• Accenture is our partner in SAP development consulting services.

SAP Customers

• Sony

• Mitsubishi

• San Miguel …. And more

Services Portfolio

Introducing our services

Our Services

• Mobile Application Development

•Custom Development

• Off-site development

•Software Maintenance

• Technical Helpdesk

• IT Operations

• Application Management

•Technical Implementation

•Upgrade Services

•Consulting Services

Technical Operation

EmergingDevp

SAP Technical Consulting Services

• Planning of system architecture

• Technical design and implementation

• Implement IT policies and strategies

Technical Implementation

• IT security

• Data archiving solution

• Performance tuning

• Database migration

Technical Consulting

• Upgrade planning

• Upgrade implementation

• Delta trainingUpgrade to ECC

We provide the set up, configuration, and upgrade services of all Netweavercomponents.

Development

Service Portfolio

• Participate in all development works in SAP projects

• On-site and off-site development services

• SAP Application maintenance

Technology•Proficient in SAP development tools and technology, e.g.

•ABAP, Forms, Enhancement, Communications, Web Dynpros, etc.

Expert

• SAP development experts with large scale project implementation experiences.

• Certified in SAP development

• Proficient in all SAP development skills

Development

Onsite Development

• Certified ABAP Programmers

• Project experience from 3 to 15 years

• Provide development service on T&M or fixed prices basis.

Offsite Development

• Onsite Account Manager as central contact point.

• All certified ABAP programmers in off-site development team.

SAP Operations

Service Level Management

Service Level Management Availability Management

SAP Management

Operations Management

Technical ManagementApplications Management

Service Desk

Incidents Management Request Fulfillment Event Management

SAP Operations – Service Desk

• Receive incident calls from customer contacts through agreed channels: e.g. phone and email

• Trouble ticketing system to log all problems reported and their call-in time

Incident Management

• Receive request calls from customer contacts through agreed channels: e.g. phone and email

• Perform standard request such as user administration, transports, etc.

Request Fulfillment

• Respond to alert from proactive alert monitoring tools such as solution manager, route to incident and problem management process

Event Management

The service desk act as a single point of contact for customer when there is a service disruption to their SAP system, and for service request such as user administration, transport execution, etc.

SAP Operations – SAP Management

•Receive incident calls from customer contacts through agreed channels

•Trouble ticketing system to log all problems reported and their call-in time

•Data Centre Site and Recovery Site management

Operations Management

•SAP Server management and support

•SAP Basis and database management.

•Disaster Recovery management

•Set up proactive monitoring using monitoring tools such as Solution manager

Technical Management

•Application Development Support

•Application change management

•Application performance management

Application Management

Perform daily operational activities needed to manage the SAP infrastructure, technical operation and application operation.

SAP Operations – Service Level Management

• Produce monthly service reports

• Periodic Review meetings

• Promote service improvement program

• Review process and contracts

Service Level Management

• Availabiilty management and recommendations, e.g. Availability trend analysis

Availability management

Ensure agreed upon level of all current services and that future services are delivered to agreed upon achiveable targets.

Contact Us

Broadcast and compress for seamless delivery

Hong Kong OfficeNorth Point, Hong Kong

Support SAP Consulting and Operation Services

Our Office

Shenzhen OfficeHigh-Tech Industrial Park, Nan Shan Distict, Shenzhen

Off-site Development Centre

Thank you very muchAvant Information Technology Ltd.