Avaya IP Office Demo V4 2

1© 2007 Avaya Inc. All rights reserved.

Introduction to AvayaIntroduction to Avaya


Avaya Company Overview 18,000 people in 49 countries

USD $4.9b revenues FY2005

Over 130,000 IP Offices Sold Worldwide

#1 Worldwide in IP Telephony

#1 Worldwide in Voice Unified Messaging

#1 Worldwide in Call Centres

18691876

1899

1925 19961947 2000

90% of FORTUNE 500® rely on Avaya - 1 million global customers


IP Office – Driving Intelligent Communications in SMBFlagship IP Product for Small and Medium Size Businesses Worldwide

January 2002: Launched in EMEA

May 2002: North America launch

Deployed in 69 countries

Feb 2007: New IP500 platform and software release 4.0 launched

Dec 2007: Release 4.1 launch

Mar 2008: UC for Small Business launch

Aug 2008: Release 4.2 launch

Fiscal Year

Over 130,000 Systems Installed!Over 4 Million Users Worldwide!

According to Canalys Q107 report, Avaya has #2 market share worldwide in the <100 employee segment (8%). We’re second only to NEC, which is a commodity player.*

*Source: Canalys, Worldwide Unified Communications Call Control Market, Dec 2007 Shipped so far


Introduction to IP OfficeIntroduction to IP Office


IP Office 412

Up to 360 extensions, 4 E1 trunks,BRI, Analogue and SIP Trunks

IP Office 500

Up to 272 extensions, 8 E1 trunks,BRI, Analogue and SIP Trunks

IP Office Platform ModelsIP Office Platform Models


Avaya IP Office 500

From 2 to 272 extensions

Up to 240 PRI E1 Trunk Channels

BRI, Analogue, and SIP Trunks

Easily add capacity as you grow

A range of expansion modules to adddigital handsets, analogue devices(faxes, modems etc), or analogue trunks


Phone Manager

Add On Applications

Unified Messaging

SoftConsole

VoiceMail Pro

Manager

Queue Manager

Conferencing

Compact Contact

Center

Campaign Manager

System Status


IP Office as a Voice PlatformIP Office as a Voice Platform


A Voice Communications SolutionFull suite of telephony functionality – hold, park, transfer, etc

ISDN (PRI & BRI), analogue, and SIP trunks.

2 to 360 extensions

Telephones - Analogue, digital, IP and wireless endpoint support

Mobility features give integration to external devices (i.e. mobile phones)

Voice Messaging options including Voicemail to Email, Email Reading

Built in hunt groups and automatic call distribution (ACD)

Alternate call routing

Standards based networking between sites (VoIP & QSIG)

Conference bridge — up to 64 parties simultaneouslyin many combinations

IP Terminal

DigitalTerminal

Wireless Terminal

VoiceMail Pro

ISDNAnalog

IPSIP


PSTN

IP Office Solution Schematic

INTERNET

POTsPOTs

FaxFax

DigitalDigital

VoicemailVoicemailClient PCClient PCOr SoftphoneOr Softphone

IP PhoneIP Phone

HomeworkerHomeworker

IP DECTIP DECT

Outside LinesOutside Lines

MobilityMobility


Digital TDM Handsets(54xx Series)

IP Handsets(56xx Series)

IP DECT Wireless(37xx Series)

IP SoftphonePhone Manager Pro

Analogue Support- Faxes and Modems- Plain Ordinary Telephones

5402

5410

5420

5621 5602

5610

37113701

EU24: Expansion module

for 2420, 4620, 5420,5620

Avaya IP Office Handsets

4625-Colour Display


New Range of IP Telephones

New Avaya IP telephones– 1603, 1608, 1616

– Basic, Standard, Advanced

– New traditional look & feel

– Fixed and programmable keys

– Dual LED indicators

– Backlit display

– 2 way speakerphone

– Navigation Cluster

– Contacts and call log

– Headset port on 1608 & 16

– BM32 Button module


Desktop Communications Solutions

Simplifying access to communications via PC-based interfaces

– Phone Manager Lite

– Phone Manager Pro

– SoftConsole


Roaming between Offices

DECT 3701/ 3711 Phone

Ethernet

MobilityManagement

Handover

IP DECT RFP

Extension Twinning

IP DECT with IP Office

Illuminated Graphic Display

Light Weight (140 gr.)

Loudspeaker for hands free

Name Directory

Redial List

Caller List

Ringer Melodies

Multiple Languages

WANIP


Mobility Features

Mobile Twinning– Twin deskphone and mobile

– Calls alert at both devices when

office number is called

Mobile Call Control– Remote Call control on any phone

– Uses Star-Star to access dialtone

– Transfer, Conference, Hold, etc

Avaya one-X™ Mobile Client– Graphical User Interface on the Mobile Device

– One-Number-Service for Outgoing and Incoming Calls

– Active Call Controls

– Currently on Symbian & Windows 5 & 6

IP Office

Calls diverted out of the office

Public Network

On the MoveCell / Mobile phone

DTMF

User answers call on his Mobile/Cell phone

Office Phone shows Busy for user


Phone Manager Pro on a remote workers laptop uses IP VPN to communicate with IP Office

Calls are automatically routed over PSTN to remote phone but all outgoing calls are initiated from IP Office

One Number for ingoing and outgoing calls

Expensive QoS network no longer required (no Voice over IP)

Remote workers have reliability of Analog line for VoiceOffers flexible workingOne numberCentralized billing

Key Business Benefits

Phone Manager Pro Telecommuter mode

IP Office

Calls diverted out of the office

Internet

Voice

Data & Call Control

Public Network


“SIP Services” Are Accessible Now With IP Office

Acts as a SIP gateway - no need for a SIP phone to make/receive a SIP call

Works with all digital, IP or analogue endpoints

Number portability and virtual numbers – Move premises and still appear local!

Free site to site calls within a network - ‘on net’

•SIP Trunks licensed in increments of 1, 5, 10 and 20•Support for multiple SIP providers


IP Office as a Messaging SolutionIP Office as a Messaging Solution


IP Office Messaging Options

Embedded Voicemail– For the IP Office 500 system

– Supports 4 ports and up to 15 Hours total record time

– Includes Auto Attendant and Vmail to Email functionality

VoiceMail Pro– PC-based scalable messaging solution including Automated

Attendant, Call Recording, Voicemail to Email presentation and more.

– Provides the base for advanced applications such as IVR, Text-to-Speech, and Unified Messaging

Centralized Voicemail Pro– Utilize a single voicemail system to service multiple sites.


VoiceMail Pro Standard Capabilities

Scalable from 4-30 ports

Multi-level Automated Attendant

Personal numbering with remote control

Multiple personal greetings

Broadcast messages for hunt groups

Sophisticated call queuing(estimated time to answer, time and position in queue)

Multiple language support

Automatic detection and redirection of incoming fax calls

Visual Voice

Cascaded Out Calling - 5 target numbers

Voice Port Reservation - Optimize for recording, messaging


Simplifying Message Handling with Visual Voice

Context sensitive keys

– Easy to use

– Guides the user through the voice ‘menus’

– Minimizes training

5410/5420

4610/20/21/25

5620/5621

5610

2410/20

1708/1716

Available on


Applications - VoiceMail Pro UMS

Web Browser Client

– Access voicemail using web browser

– Once authenticated the licensed user will be logged onto the system and have access to their mailbox

– Message playback supported via Extension and PC Multi-media

IMAP Client – eg Outlook

– The IMAP Server interface can provide details of messages stored in the VmPro voicemail store to the desktop application supporting an IMAP Client

– The IMAP Client interface currently supports message playback via Multi Media


IP Office Voice NetworkingIP Office Voice Networking


Small Community Networking

Desk-to-desk dialing Absent Text MessageAnti-TromboningBusy Lamp FieldCall HoldCall TransferCall ForwardHot Desking across network

Call Paging Call Pick-upCall Back when FreeCamp-on ConferenceCentralized Voice Mail (using VoiceMail Pro)Dynamic Internal Users DirectoryDistributed Groups across network

Small Community Networking between IP Office sites

IP

Improved inter-site communications & user productivity

Improved mobility and customer service

Benefits – Improved Business Efficiency


Advanced Multi Site NetworkingMulti-site Hot Desking

– A user can log on to his extension at any location

– Users can have the same features or restrictions (e.g. international calls) in any office

– Log in to any phone and their number and voice messages follow them wherever they are.

– Available on digital, analogue and IP phones

Multi-site Hunt Groups

– Call distribution across multiple sites

– Hunt Groups can include users from other sites across the network

Up to 500 users across 16 IP Office sites

Only AvayaOnly AvayaMulti-site Hot DeskingOn IP, Digital or Analog Sets

Only AvayaOnly AvayaMulti-site Hot DeskingOn IP, Digital or Analog Sets

IP


IP Office as a Conferencing SolutionIP Office as a Conferencing Solution


VoiceMail Pro

New York Office

Sales Director

Purchasing Manager

London Office

IP Office Conferencing

No special conferencing equipment required (up to 2 x 64 parties on IP Office 412)

Ease of use (simply dial the DDI number allocated to parties on the conference bridge)

VoiceMail Pro provides PIN code check for security as well as guidance prompts

Supplier

ISDNT1 / E1 / IP

Mobile Worker

Home Worker

Please enter your PIN code


Power Conferencing - Web Collaboration

14

Conferencing Center in R2.1 includes:*• Ability to set up a Future Conference• Web interface for the host to view & change

delegate status online• Operator ability to set up an Ad Hoc

Conference by pointing and clicking at names on the BLF & phoning external delegates on Soft Console

*Conferencing Center available for IP403, 406 and 412

Public/PrivateTDM/FR/IP

VoiceMail Pro

Soft Console

IP Office

Web Browser

• Web-based Reservations*• E-mail Confirmation*• Voting*• Presentation area*• Streaming Media*

• Increased functionality for internal calls• Increased usability & convenience• Increased functionality for incoming calls

• Increased employee productivity• Business infrastructure improvements / TCO• Improved handling of calls with suppliers and customers

Key Features Key Business Benefits

Real time conference supervision and control

• Guidance

• PIN codes

• IP401/SOE = 3 party• IP403/406 = 64 Party• IP412 = 2x64 Party

Avaya IP Office Conferencing Suite

14

Conferencing Center in R2.1 includes:*• Ability to set up a Future Conference• Web interface for the host to view & change

delegate status online• Operator ability to set up an Ad Hoc

Conference by pointing and clicking at names on the BLF & phoning external delegates on Soft Console

*Conferencing Center available for IP403, 406 and 412

Public/PrivateTDM/FR/IP

VoiceMail Pro

Soft Console

IP Office

Web Browser

• Web-based Reservations*• E-mail Confirmation*• Voting*• Presentation area*• Streaming Media*

• Increased functionality for internal calls• Increased usability & convenience• Increased functionality for incoming calls

• Increased employee productivity• Business infrastructure improvements / TCO• Improved handling of calls with suppliers and customers

Key Features Key Business Benefits

Real time conference supervision and control

• Guidance

• PIN codes

• IP401/SOE = 3 party• IP403/406 = 64 Party• IP412 = 2x64 Party

Avaya IP Office Conferencing Suite


IP Office as a Contact Center PlatformIP Office as a Contact Center Platform


Compact Contact Center (CCC)

Advanced Call Distribution Management by Exception Real-Time Agent Management

Wallboard Management Queue Management Real-Time Tracking & Analysis

Standard Report Templates Real-Time System Management Campaign Manager IVRQueue Management & Recording

PC Wallboards


IP Office Management& AdministrationIP Office Management& Administration


User Friendly Management & AdministrationEase of use:

Single Management interface for PBX, voicemail and data routing

Intuitive Windows-based console

On-line Tutorial Documentation

Designed to minimize skill-sets required (reduces administration costs)

Centralized Management: One console can manage multiple sites

Off-line & remote programming (LAN, WAN)

Proactive SNMP polling for remote administration

Forced back-up for disaster recovery

Email event alerts

Remote feature activation via license keys facilitates upgrades


IP Office Feature OverviewIP Office Feature Overview


What’s Possible ?

CTI Software

Computer

Computer

Computer

Exchange Server

VM E-mail Outlook

Integration

Call Recording

CRM

Hunt GroupsAutomatic CallDistribution &Queueing

IP Trunking

IP Trunking

IP phones

ComputerNetwork

ComputerNetwork

Switch

Branch Office

Hot Desk User Logoff

Hot Desk User LogOn

Conferencing

Centralized Voicemail

0800 Auto

Attend IVR Centralized

Reception

Centralized Management

Call Reporting

Remote Office Worker

VPNVPN

PSTNPSTN

PABX

For local access

Customer

Example of VoIP using Least Cost Route. Call from HQ to branch

Example of customer call being answered at

HQ and being transferred to branch

office

Mobile Twinning

VM Alerts

Remote Access VM

Single Number

HQ

PSTNPSTN

BRI / PRI Analogue

Fax

Analogue Phones

Digital Phones

IP Phones Only when required

PABX


Delivering Intelligent Communicationsto Small and Midsize Businesses

Avaya IP Office

Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

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Avaya IP Office Demo V4 2

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