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15-601011 Issue 29r – (Friday, November 02, 2012) Manager 10.1 IP Office R8.1 FP1
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  • 15-601011 Issue 29r (Friday, November 02, 2012)

    Manager 10.1IP Office R8.1 FP1

  • Manager 10.1 Page 215-601011 Issue 29r (Friday, November 02, 2012)IP Office R8.1

    2012 AVAYA All Rights Reserved.

    NoticesWhile reasonable efforts have been made to ensure that the information inthis document is complete and accurate at the time of printing, Avaya assumesno liability for any errors. Avaya reserves the right to make changes andcorrections to the information in this document without the obligation to notifyany person or organization of such changes.

    Documentation disclaimerAvaya shall not be responsible for any modifications, additions, or deletions tothe original published version of this documentation unless such modifications,additions, or deletions were performed by Avaya.

    End User agree to indemnify and hold harmless Avaya, Avaya's agents,servants and employees against all claims, lawsuits, demands and judgmentsarising out of, or in connection with, subsequent modifications, additions ordeletions to this documentation, to the extent made by End User.

    Link disclaimerAvaya is not responsible for the contents or reliability of any linked Web sitesreferenced within this site or documentation(s) provided by Avaya. Avaya isnot responsible for the accuracy of any information, statement or contentprovided on these sites and does not necessarily endorse the products,services, or information described or offered within them. Avaya does notguarantee that these links will work all the time and has no control over theavailability of the linked pages.

    WarrantyAvaya provides a limited warranty on this product. Refer to your salesagreement to establish the terms of the limited warranty. In addition, Avayasstandard warranty language, as well as information regarding support for thisproduct, while under warranty, is available to Avaya customers and otherparties through the Avaya Support Web site: http://www.avaya.com/support.Please note that if you acquired the product from an authorized Avaya reselleroutside of the United States and Canada, the warranty is provided to you bysaid Avaya reseller and not by Avaya.

    LicensesTHE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE,HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONEWHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASEDFROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYARESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITHAVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREEDTO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THESOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYAAFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVESTHE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USINGOR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING,DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TODO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOUARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTERREFERRED TO INTERCHANGEABLY AS YOU AND END USER), AGREE TOTHESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACTBETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE(AVAYA).

    Avaya grants End User a license within the scope of the license types describedbelow. The applicable number of licenses and units of capacity for which thelicense is granted will be one (1), unless a different number of licenses or unitsof capacity is specified in the Documentation or other materials available toEnd User. "Designated Processor" means a single stand-alone computingdevice. "Server" means a Designated Processor that hosts a softwareapplication to be accessed by multiple users. "Software" means the computerprograms in object code, originally licensed by Avaya and ultimately utilized byEnd User, whether as stand-alone products or pre-installed on Hardware."Hardware" means the standard hardware originally sold by Avaya andultimately utilized by End User.

    License typesDesignated System(s) License (DS). End User may install and use each copy ofthe Software on only one Designated Processor, unless a different number ofDesignated Processors is indicated in the Documentation or other materialsavailable to End User. Avaya may require the Designated Processor(s) to beidentified by type, serial number, feature key, location or other specificdesignation, or to be provided by End User to Avaya through electronic meansestablished by Avaya specifically for this purpose.

    CopyrightExcept where expressly stated otherwise, no use should be made of materialson this site, the Documentation(s) and Product(s) provided by Avaya. Allcontent on this site, the documentation(s) and the product(s) provided byAvaya including the selection, arrangement and design of the content is ownedeither by Avaya or its licensors and is protected by copyright and otherintellectual property laws including the sui generis rights relating to theprotection of databases. You may not modify, copy, reproduce, republish,upload, post, transmit or distribute in any way any content, in whole or in part,including any code and software. Unauthorized reproduction, transmission,dissemination, storage, and or use without the express written consent ofAvaya can be a criminal, as well as a civil, offense under the applicable law.

    Third Party Components Certain software programs or portions thereof included in the Product maycontain software distributed under third party agreements ("Third PartyComponents"), which may contain terms that expand or limit rights to usecertain portions of the Product ("Third Party Terms"). Information regardingdistributed Linux OS source code (for those Products that have distributed theLinux OS source code), and identifying the copyright holders of the Third PartyComponents and the Third Party Terms that apply to them is available on theAvaya Support Web site: http://support.avaya.com/Copyright.

    Preventing toll fraud"Toll fraud" is the unauthorized use of your telecommunications system by anunauthorized party (for example, a person who is not a corporate employee,agent, subcontractor, or is not working on your company's behalf). Be awarethat there can be a risk of toll fraud associated with your system and that, iftoll fraud occurs, it can result in substantial additional charges for yourtelecommunications services.

    Avaya fraud interventionIf you suspect that you are being victimized by toll fraud and you needtechnical assistance or support, call Technical Service Center Toll FraudIntervention Hotline at +1-800-643-2353 for the United States and Canada.For additional support telephone numbers, see the Avaya Support Web site:http://support.avaya.comSuspected security vulnerabilities with Avaya products should be reported toAvaya by sending mail to: [email protected].

    TrademarksAvaya and Aura are trademarks of Avaya, Inc.The trademarks, logos and service marks (Marks) displayed in this site, thedocumentation(s) and product(s) provided by Avaya are the registered orunregistered Marks of Avaya, its affiliates, or other third parties. Users are notpermitted to use such Marks without prior written consent from Avaya or suchthird party which may own the Mark. Nothing contained in this site, thedocumentation(s) and product(s) should be construed as granting, byimplication, estoppel, or otherwise, any license or right in and to the Markswithout the express written permission of Avaya or the applicable third party.Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks arethe property of their respective owners.

    Downloading documentsFor the most current versions of documentation, see the Avaya Support Website: http://www.avaya.com/support

    Contact Avaya SupportAvaya provides a telephone number for you to use to report problems or toask questions about your product. The support telephone number is1-800-242-2121 in the United States. For additional support telephonenumbers, see the Avaya Web site: http://www.avaya.com/support

  • Manager 10.1 Page 315-601011 Issue 29r (Friday, November 02, 2012)IP Office R8.1

    Contents

    ContentsIP Office Manager1.

    ..................................................................... 161.1 Installing IP Office Manager

    ..................................................................... 181.2 Starting IP Office Manager

    ..................................................................... 191.3 Opening a Configuration

    ..................................................................... 221.4 Changing the IP Office Manager Language

    ..................................................................... 221.5 Backward Compatibility

    ..................................................................... 231.6 What's New in Release 8.1

    Configuration Mode2...................................................................... 322.1 The Configuration Mode Interface..................................................................... 332.2 Security Settings..................................................................... 342.3 Title Bar..................................................................... 352.4 The Menu Bar..................................................................... 362.5 Toolbars

    ............................................................................ 362.5.1 The Main Toolbar

    ............................................................................ 382.5.2 The Navigation Toolbar

    ............................................................................ 382.5.3 The Details Toolbar..................................................................... 392.6 Using the Navigation Pane..................................................................... 402.7 Using the Group Pane..................................................................... 422.8 Using the Details Pane..................................................................... 442.9 Using the Error Pane..................................................................... 462.10 Altering the Interface..................................................................... 482.11 The Status Bar..................................................................... 492.12 Editing Configuration Settings

    ............................................................................ 512.12.1 Mergeable Settings

    ............................................................................ 522.12.2 Configuration Size

    ............................................................................ 532.12.3 Setting the Discovery Addresses

    ............................................................................ 552.12.4 Opening a Configuration from a System

    ............................................................................ 572.12.5 Opening a Configuration Stored on PC

    ............................................................................ 582.12.6 Known System Discovery

    ............................................................................ 592.12.7 Creating New Records

    ............................................................................ 602.12.8 Validation of Records

    ............................................................................ 622.12.9 Creating an Offline Configuration

    ............................................................................ 632.12.10 Importing and Exporting Settings

    ............................................................................ 652.12.11 Copying and Pasting

    ............................................................................ 652.12.12 Saving a Configuration Offline

    ............................................................................ 662.12.13 Sending a Configuration

    ............................................................................ 682.12.14 Erasing the Configuration

    ............................................................................ 692.12.15 Default Settings

    IP Office Server Edition Mode3...................................................................... 733.1 Installing IP Office Manager..................................................................... 753.2 Solution View..................................................................... 773.3 System Inventories..................................................................... 783.4 The Navigation Pane..................................................................... 803.5 Record Consolidation..................................................................... 813.6 Initial Configuration Menus..................................................................... 833.7 Templates..................................................................... 853.8 Telephony Operation Configuration

    ............................................................................ 853.8.1 Incoming Call Routing

    ............................................................................ 903.8.2 Outgoing Call Routing............................................................................ 1073.8.3 Emergency Calls............................................................................ 1103.8.4 Network Telephone Features

    ..................................................................... 1123.9 Using IP Office Server Edition Mode............................................................................ 1123.9.1 Opening the System Configurations

    ............................................................................ 1143.9.2 Configuring the Systems

    ............................................................................ 1153.9.3 Saving Configuration Changes

    ............................................................................ 1163.9.4 Starting System Status

    ............................................................................ 1173.9.5 Voicemail Administration

    ............................................................................ 1183.9.6 Setting Up Resilience

    ............................................................................ 1203.9.7 Adding a Secondary Server

    ............................................................................ 1213.9.8 Adding an Expansion System

    ............................................................................ 1223.9.9 Displaying the System Inventories

    ............................................................................ 1223.9.10 Removing an Expansion/Secondary Server

    ............................................................................ 1223.9.11 Synchronizing the Configurations

    ............................................................................ 1223.9.12 Displaying the Solution View

    ............................................................................ 1233.9.13 Starting Web Control

    ............................................................................ 1233.9.14 On-boarding

    ............................................................................ 1233.9.15 Shared Administration..................................................................... 1253.10 Default Settings..................................................................... 1263.11 IP500 V2 Conversion

    Security Mode4...................................................................... 1294.1 Security Settings..................................................................... 1304.2 Default Security Users..................................................................... 1334.3 The Security Mode Interface..................................................................... 1354.4 Security Administration..................................................................... 1444.5 Editing Security Settings

    ............................................................................ 1464.5.1 General Settings

    ............................................................................ 1484.5.2 System

    ............................................................................ 1544.5.3 Services Settings

    ............................................................................ 1564.5.4 Rights Groups

    ............................................................................ 1634.5.5 Service Users

    Menu Bar Commands5...................................................................... 1685.1 Configuration Mode: File Menu

    ............................................................................ 1685.1.1 Open Configuration

    ............................................................................ 1685.1.2 Close Configuration

    ............................................................................ 1685.1.3 Save Configuration

    ............................................................................ 1685.1.4 Save Configuration As

    ............................................................................ 1695.1.5 Change Working Directory

    ............................................................................ 1705.1.6 Preferences

    ............................................................................ 1775.1.7 Offline

    ............................................................................ 1795.1.8 Advanced

    ............................................................................ 1935.1.9 Backup/Restore

    ............................................................................ 1945.1.10 Import/Export

    ............................................................................ 1955.1.11 Exit..................................................................... 1965.2 Configuration Mode: View Menu

    ............................................................................ 1965.2.1 Toolbars

    ............................................................................ 1965.2.2 Tooltip

    ............................................................................ 1965.2.3 Navigation Pane

    ............................................................................ 1965.2.4 Group Pane

    ............................................................................ 1965.2.5 Details Pane

    ............................................................................ 1965.2.6 Error Pane

    ............................................................................ 1965.2.7 Advance View

    ............................................................................ 1965.2.8 Hide Admin Tasks

    ............................................................................ 1965.2.9 Simplified View

    ............................................................................ 1975.2.10 TFTP Log..................................................................... 1985.3 Configuration Mode: Tools Menu

    ............................................................................ 1985.3.1 Extension Renumber

    ............................................................................ 1985.3.2 Line Renumber

    ............................................................................ 1985.3.3 Connect To

    ............................................................................ 1995.3.4 Service User Management

  • Manager 10.1 Page 415-601011 Issue 29r (Friday, November 02, 2012)IP Office R8.1

    ............................................................................ 2005.3.5 Busy on Held Validation

    ............................................................................ 2005.3.6 MSN/DID Configuration

    ............................................................................ 2015.3.7 Print Button Labels

    ............................................................................ 2025.3.8 Import Templates..................................................................... 2035.4 Security Mode

    ............................................................................ 2035.4.1 Open Security Settings

    ............................................................................ 2035.4.2 Close Security Settings

    ............................................................................ 2035.4.3 Save Security Settings

    ............................................................................ 2035.4.4 Reset Security Settings

    ............................................................................ 2035.4.5 Preferences

    ............................................................................ 2035.4.6 Exit

    ............................................................................ 2035.4.7 Configuration..................................................................... 2045.5 Embedded File Management

    ............................................................................ 2055.5.1 Open File Settings

    ............................................................................ 2055.5.2 Close File Settings

    ............................................................................ 2055.5.3 Refresh File Settings

    ............................................................................ 2055.5.4 Upload File

    ............................................................................ 2055.5.5 Upload System Files

    ............................................................................ 2055.5.6 Backup System Files

    ............................................................................ 2055.5.7 Restore System Files

    ............................................................................ 2055.5.8 Upgrade Binaries

    ............................................................................ 2055.5.9 Upgrade Configuration

    ............................................................................ 2065.5.10 Upload Voicemail Files

    ............................................................................ 2065.5.11 Upload Phone Files

    ............................................................................ 2065.5.12 Copy System Card

    ............................................................................ 2065.5.13 Configuration

    Configuration Settings6...................................................................... 2126.1 BOOTP..................................................................... 2136.2 Operator..................................................................... 2146.3 System

    ............................................................................ 2156.3.1 System

    ............................................................................ 2216.3.2 LAN1

    ............................................................................ 2316.3.3 LAN2

    ............................................................................ 2326.3.4 DNS

    ............................................................................ 2336.3.5 Voicemail

    ............................................................................ 2376.3.6 Telephony

    ............................................................................ 2446.3.7 Directory Services

    ............................................................................ 2536.3.8 System Events

    ............................................................................ 2596.3.9 SMTP

    ............................................................................ 2606.3.10 SMDR

    ............................................................................ 2626.3.11 Twinning

    ............................................................................ 2636.3.12 VCM

    ............................................................................ 2666.3.13 CCR

    ............................................................................ 2676.3.14 Codecs..................................................................... 2686.4 Line

    ............................................................................ 2706.4.1 Trunk Templates

    ............................................................................ 2766.4.2 Analog Line

    ............................................................................ 2826.4.3 BRI Line

    ............................................................................ 2876.4.4 E1 Line

    ............................................................................ 2936.4.5 E1R2 Line

    ............................................................................ 2986.4.6 T1 Line

    ............................................................................ 3046.4.7 T1 PRI Line

    ............................................................................ 3116.4.8 S0 Line

    ............................................................................ 3156.4.9 H323 Line

    ............................................................................ 3256.4.10 IP DECT Line

    ............................................................................ 3306.4.11 SIP Line

    ............................................................................ 3476.4.12 SES Line..................................................................... 3546.5 Control Unit..................................................................... 3556.6 Extension

    ............................................................................ 3566.6.1 Extn

    ............................................................................ 3586.6.2 Analog

    ............................................................................ 3606.6.3 VoIP

    ............................................................................ 3656.6.4 T38 Fax

    ............................................................................ 3666.6.5 IP DECT..................................................................... 3676.7 User

    ............................................................................ 3696.7.1 User

    ............................................................................ 3736.7.2 Voicemail

    ............................................................................ 3766.7.3 DND

    ............................................................................ 3776.7.4 Short Codes

    ............................................................................ 3786.7.5 Source Numbers

    ............................................................................ 3816.7.6 Telephony

    ............................................................................ 3886.7.7 Forwarding

    ............................................................................ 3906.7.8 Dial In

    ............................................................................ 3916.7.9 Voice Recording

    ............................................................................ 3936.7.10 Coverage

    ............................................................................ 3956.7.11 Button Programming

    ............................................................................ 3966.7.12 Menu Programming

    ............................................................................ 3996.7.13 Mobility (Twinning)

    ............................................................................ 4076.7.14 Phone Manager Options

    ............................................................................ 4086.7.15 Hunt Group Memberships

    ............................................................................ 4096.7.16 Announcements

    ............................................................................ 4116.7.17 SIP

    ............................................................................ 4126.7.18 Personal Directory..................................................................... 4156.8 Hunt Group

    ............................................................................ 4176.8.1 Hunt Group

    ............................................................................ 4206.8.2 User List/Select Members

    ............................................................................ 4226.8.3 Queuing

    ............................................................................ 4266.8.4 Overflow

    ............................................................................ 4286.8.5 Fallback

    ............................................................................ 4316.8.6 Voicemail

    ............................................................................ 4346.8.7 Voice Recording

    ............................................................................ 4366.8.8 Announcements

    ............................................................................ 4386.8.9 SIP

    ............................................................................ 4396.8.10 Hunt Group Operation..................................................................... 4466.9 Short Code..................................................................... 4486.10 Service

    ............................................................................ 4496.10.1 Normal, WAN or Intranet Services

    ............................................................................ 4576.10.2 SSL VPN Service..................................................................... 4616.11 RAS

    ............................................................................ 4626.11.1 PPP..................................................................... 4636.12 Incoming Call Route

    ............................................................................ 4656.12.1 Standard

    ............................................................................ 4696.12.2 Voice Recording

    ............................................................................ 4706.12.3 Destinations..................................................................... 4716.13 WAN Port

    ............................................................................ 4726.13.1 WAN Port

    ............................................................................ 4736.13.2 Frame Relay

    ............................................................................ 4746.13.3 DLCIs

    ............................................................................ 4766.13.4 Advanced

    ............................................................................ 4776.13.5 PPP..................................................................... 4796.14 Directory

    ............................................................................ 4816.14.1 Directory..................................................................... 4826.15 Time Profile

  • Manager 10.1 Page 515-601011 Issue 29r (Friday, November 02, 2012)IP Office R8.1

    Contents............................................................................ 4836.15.1 Time Profile

    ..................................................................... 4846.16 Firewall Profile............................................................................ 4856.16.1 Standard............................................................................ 4866.16.2 Custom............................................................................ 4886.16.3 Static NAT

    ..................................................................... 4896.17 IP Route............................................................................ 4906.17.1 IP Route............................................................................ 4916.17.2 RIP

    ..................................................................... 4926.18 Least Cost Routing............................................................................ 4946.18.1 LCR............................................................................ 4946.18.2 Main Route............................................................................ 4956.18.3 Alternate Route 1............................................................................ 4966.18.4 Alternate Route 2

    ..................................................................... 4976.19 Account Code............................................................................ 4996.19.1 Account Code............................................................................ 5006.19.2 Voice Recording

    ..................................................................... 5026.20 License

    ..................................................................... 5046.21 Tunnel............................................................................ 5056.21.1 L2TP Tunnel............................................................................ 5086.21.2 IP Security Tunnel

    ..................................................................... 5116.22 Logical LAN

    ..................................................................... 5126.23 Wireless............................................................................ 5126.23.1 SSID............................................................................ 5126.23.2 Security

    ..................................................................... 5146.24 User Restrictions............................................................................ 5156.24.1 User Restrictions............................................................................ 5156.24.2 Short Codes

    ..................................................................... 5166.25 User Rights............................................................................ 5196.25.1 User............................................................................ 5206.25.2 Short Codes............................................................................ 5216.25.3 Button Programming............................................................................ 5226.25.4 Telephony............................................................................ 5256.25.5 Menu Programming............................................................................ 5256.25.6 Twinning............................................................................ 5256.25.7 Phone Manager............................................................................ 5276.25.8 User Rights Membership............................................................................ 5286.25.9 Voicemail

    ..................................................................... 5296.26 Auto Attendant............................................................................ 5316.26.1 Auto Attendant............................................................................ 5326.26.2 Actions

    ..................................................................... 5336.27 Authorization Codes

    ..................................................................... 5366.28 ARS............................................................................ 5386.28.1 ARS............................................................................ 5406.28.2 Cause Codes and ARS............................................................................ 5416.28.3 ARS Operation

    ..................................................................... 5506.29 E911 System............................................................................ 5516.29.1 E911 Adjunct............................................................................ 5526.29.2 Zones

    Short Codes7...................................................................... 5557.1 Short Code Fields and Characters..................................................................... 5587.2 User Dialing..................................................................... 5597.3 Application Dialing..................................................................... 5607.4 Secondary Dial Tone..................................................................... 5617.5 ? Short Codes..................................................................... 5627.6 Short Code Matching Examples..................................................................... 5657.7 Default System Short Code List

    ..................................................................... 5687.8 Short Code Features............................................................................ 5697.8.1 Acquire Call............................................................................ 5697.8.2 AOC Previous Call............................................................................ 5697.8.3 AOC Reset Total............................................................................ 5697.8.4 AOC Total............................................................................ 5697.8.5 Auto Attendant............................................................................ 5707.8.6 Break Out............................................................................ 5707.8.7 Barred............................................................................ 5707.8.8 Busy On Held............................................................................ 5717.8.9 Call Intrude............................................................................ 5727.8.10 Call Listen............................................................................ 5747.8.11 Call Park............................................................................ 5747.8.12 Call Pickup Any............................................................................ 5757.8.13 Call Pickup Extn............................................................................ 5767.8.14 Call Pickup Group............................................................................ 5767.8.15 Call Pickup Line............................................................................ 5777.8.16 Call Pickup Members............................................................................ 5777.8.17 Call Pickup User............................................................................ 5787.8.18 Call Queue............................................................................ 5787.8.19 Call Record............................................................................ 5797.8.20 Call Steal............................................................................ 5807.8.21 Call Waiting On............................................................................ 5807.8.22 Call Waiting Off............................................................................ 5807.8.23 Call Waiting Suspend............................................................................ 5817.8.24 Cancel All Forwarding............................................................................ 5817.8.25 Cancel Ring Back When Free............................................................................ 5817.8.26 Channel Monitor............................................................................ 5827.8.27 Change Login Code............................................................................ 5837.8.28 Clear After Call Work............................................................................ 5837.8.29 Clear Call............................................................................ 5837.8.30 Clear CW............................................................................ 5847.8.31 Clear Hunt Group Night Service............................................................................ 5847.8.32 Clear Hunt Group Out Of Service............................................................................ 5857.8.33 Clear Quota............................................................................ 5857.8.34 Coaching Intrusion............................................................................ 5857.8.35 Conference Add............................................................................ 5867.8.36 Conference Meet Me............................................................................ 5877.8.37 CW............................................................................ 5887.8.38 Dial............................................................................ 5897.8.39 Dial 3K1............................................................................ 5897.8.40 Dial 56K............................................................................ 5897.8.41 Dial 64K............................................................................ 5897.8.42 Dial CW............................................................................ 5907.8.43 Dial Direct............................................................................ 5907.8.44 Dial Direct Hot Line............................................................................ 5917.8.45 Dial Emergency............................................................................ 5917.8.46 Dial Extn............................................................................ 5927.8.47 Dial Fax............................................................................ 5927.8.48 Dial Inclusion............................................................................ 5937.8.49 Dial Paging............................................................................ 5947.8.50 Dial Physical Extension By Number............................................................................ 5947.8.51 Dial Physical Extension By Id............................................................................ 5957.8.52 Dial Speech............................................................................ 5957.8.53 Dial V110............................................................................ 5957.8.54 Dial V120............................................................................ 5957.8.55 Dial Video............................................................................ 5967.8.56 Disable ARS Form

  • Manager 10.1 Page 615-601011 Issue 29r (Friday, November 02, 2012)IP Office R8.1

    ............................................................................ 5967.8.57 Disable Internal Forwards

    ............................................................................ 5967.8.58 Disable Internal Forward Unconditional

    ............................................................................ 5977.8.59 Disable Internal Forward Busy or No Answer

    ............................................................................ 5977.8.60 Display Msg

    ............................................................................ 5987.8.61 Do Not Disturb Exception Add

    ............................................................................ 5987.8.62 Do Not Disturb Exception Delete

    ............................................................................ 5997.8.63 Do Not Disturb On

    ............................................................................ 5997.8.64 Do Not Disturb Off

    ............................................................................ 5997.8.65 Enable ARS Form

    ............................................................................ 6007.8.66 Enable Internal Forwards

    ............................................................................ 6007.8.67 Enable Internal Forward Unconditional

    ............................................................................ 6007.8.68 Enable Internal Forward Busy or No Answer

    ............................................................................ 6017.8.69 Extn Login

    ............................................................................ 6017.8.70 Extn Logout

    ............................................................................ 6037.8.71 Flash Hook

    ............................................................................ 6037.8.72 FNE Service

    ............................................................................ 6047.8.73 Follow Me Here

    ............................................................................ 6057.8.74 Follow Me Here Cancel

    ............................................................................ 6057.8.75 Follow Me To

    ............................................................................ 6067.8.76 Forward Hunt Group Calls On

    ............................................................................ 6067.8.77 Forward Hunt Group Calls Off

    ............................................................................ 6077.8.78 Forward Number

    ............................................................................ 6077.8.79 Forward On Busy Number

    ............................................................................ 6087.8.80 Forward On Busy On

    ............................................................................ 6087.8.81 Forward On Busy Off

    ............................................................................ 6097.8.82 Forward On No Answer On

    ............................................................................ 6097.8.83 Forward On No Answer Off

    ............................................................................ 6107.8.84 Forward Unconditional On

    ............................................................................ 6107.8.85 Forward Unconditional Off

    ............................................................................ 6117.8.86 Group Listen Off

    ............................................................................ 6117.8.87 Group Listen On

    ............................................................................ 6127.8.88 Headset Toggle

    ............................................................................ 6127.8.89 Hold Call

    ............................................................................ 6137.8.90 Hold CW

    ............................................................................ 6137.8.91 Hold Music

    ............................................................................ 6147.8.92 Hunt Group Disable

    ............................................................................ 6147.8.93 Hunt Group Enable

    ............................................................................ 6157.8.94 Last Number Redial

    ............................................................................ 6157.8.95 MCID Activate

    ............................................................................ 6157.8.96 Mobile Twinned Call Pickup

    ............................................................................ 6167.8.97 Off Hook Station

    ............................................................................ 6177.8.98 Outgoing Call Bar Off

    ............................................................................ 6177.8.99 Outgoing Call Bar On

    ............................................................................ 6187.8.100 Private Call

    ............................................................................ 6197.8.101 Private Call Off

    ............................................................................ 6197.8.102 Private Call On

    ............................................................................ 6207.8.103 Priority Call

    ............................................................................ 6207.8.104 Record Message

    ............................................................................ 6207.8.105 Relay On

    ............................................................................ 6217.8.106 Relay Off

    ............................................................................ 6227.8.107 Relay Pulse

    ............................................................................ 6227.8.108 Resume Call

    ............................................................................ 6237.8.109 Retrieve Call

    ............................................................................ 6237.8.110 Ring Back When Free

    ............................................................................ 6237.8.111 Secondary Dial Tone

    ............................................................................ 6257.8.112 Set Absent Text

    ............................................................................ 6267.8.113 Set Account Code

    ............................................................................ 6267.8.114 Set Authorization Code

    ............................................................................ 6277.8.115 Set Hunt Group Night Service

    ............................................................................ 6287.8.116 Set Hunt Group Out Of Service

    ............................................................................ 6297.8.117 Set Inside Call Seq

    ............................................................................ 6307.8.118 Set Mobile Twinning Number

    ............................................................................ 6307.8.119 Set Mobile Twinning On

    ............................................................................ 6307.8.120 Set Mobile Twinning Off

    ............................................................................ 6317.8.121 Set No Answer Time

    ............................................................................ 6317.8.122 Set Outside Call Seq

    ............................................................................ 6327.8.123 Set Ringback Seq

    ............................................................................ 6327.8.124 Set Wrap Up Time

    ............................................................................ 6337.8.125 Shutdown Embedded Voicemail

    ............................................................................ 6337.8.126 Stamp Log

    ............................................................................ 6337.8.127 Startup Embedded Voicemail

    ............................................................................ 6337.8.128 Suspend Call

    ............................................................................ 6347.8.129 Suspend CW

    ............................................................................ 6357.8.130 Start After Call Work

    ............................................................................ 6357.8.131 Toggle Calls

    ............................................................................ 6357.8.132 Unpark Call

    ............................................................................ 6367.8.133 Voicemail Collect

    ............................................................................ 6377.8.134 Voicemail Node

    ............................................................................ 6377.8.135 Voicemail On

    ............................................................................ 6377.8.136 Voicemail Off

    ............................................................................ 6397.8.137 Voicemail Ringback On

    ............................................................................ 6397.8.138 Voicemail Ringback Off

    ............................................................................ 6397.8.139 Whisper Page

    Button Programming8...................................................................... 6438.1 Programming Buttons

    ............................................................................ 6438.1.1 Programming Buttons with Manager

    ............................................................................ 6458.1.2 Programming Button via the Menu Key

    ............................................................................ 6478.1.3 Programming Button via an Admin Button

    ............................................................................ 6488.1.4 BST Button Programming

    ............................................................................ 6498.1.5 T3 Self-Administration

    ............................................................................ 6518.1.6 Interactive Button Menus

    ............................................................................ 6528.1.7 Label Templates..................................................................... 6538.2 Phone Details

    ............................................................................ 6568.2.1 Phone Add-Ons

    ............................................................................ 6588.2.2 Status Lamps

    ............................................................................ 6618.2.3 1000 Series

    ............................................................................ 6628.2.4 1100 Series

    ............................................................................ 6638.2.5 1200 Series

    ............................................................................ 6648.2.6 1400 Series

    ............................................................................ 6668.2.7 1600 Series

    ............................................................................ 6688.2.8 20 Series

    ............................................................................ 6708.2.9 2400 Series

    ............................................................................ 6748.2.10 3600 Series

    ............................................................................ 6768.2.11 3700 Series

    ............................................................................ 6768.2.12 3800 Series

    ............................................................................ 6778.2.13 3900 Series

    ............................................................................ 6788.2.14 4100 Series

    ............................................................................ 6798.2.15 4400 Series

    ............................................................................ 6838.2.16 4600 Series (Old Style)

    ............................................................................ 6868.2.17 4600 Series (New Style)

    ............................................................................ 6908.2.18 5400 Series

    ............................................................................ 6948.2.19 5600 Series

    ............................................................................ 6988.2.20 6400 Series

  • Manager 10.1 Page 715-601011 Issue 29r (Friday, November 02, 2012)IP Office R8.1

    Contents............................................................................ 7008.2.21 7400 Series............................................................................ 7018.2.22 9000 Series............................................................................ 7028.2.23 9500 Series............................................................................ 7038.2.24 9600 Series............................................................................ 7118.2.25 B100 Series............................................................................ 7128.2.26 D100............................................................................ 7138.2.27 M-Series............................................................................ 7318.2.28 T-Series............................................................................ 7478.2.29 T3 Series

    ..................................................................... 7508.3 Actions............................................................................ 7558.3.1 Abbreviated Dial............................................................................ 7558.3.2 Abbreviated Dial Pause............................................................................ 7568.3.3 Abbreviated Dial Program............................................................................ 7568.3.4 Abbreviated Dial Stop............................................................................ 7578.3.5 Account Code Entry............................................................................ 7588.3.6 ACD Agent Statistics............................................................................ 7588.3.7 ACD Stroke Count............................................................................ 7598.3.8 Acquire Call............................................................................ 7598.3.9 AD Special Functions............................................................................ 7598.3.10 AD Special Function Mark............................................................................ 7608.3.11 AD Special Function Wait............................................................................ 7608.3.12 AD Suppress............................................................................ 7618.3.13 After Call Work............................................................................ 7628.3.14 Appearance............................................................................ 7658.3.15 Automatic Callback............................................................................ 7668.3.16 Automatic Intercom............................................................................ 7678.3.17 Break Out............................................................................ 7688.3.18 Bridged Appearance............................................................................ 7698.3.19 Busy............................................................................ 7698.3.20 Busy On Held............................................................................ 7708.3.21 Call Forwarding All............................................................................ 7718.3.22 Call Intrude............................................................................ 7718.3.23 Call List............................................................................ 7728.3.24 Call Listen............................................................................ 7738.3.25 Call Log............................................................................ 7748.3.26 Call Park............................................................................ 7758.3.27 Call Park To Other Extension............................................................................ 7768.3.28 Call Pickup............................................................................ 7768.3.29 Call Pickup Any............................................................................ 7778.3.30 Call Pickup Group............................................................................ 7778.3.31 Call Pickup Members............................................................................ 7798.3.32 Call Queue............................................................................ 7798.3.33 Call Record............................................................................ 7808.3.34 Call Screening............................................................................ 7828.3.35 Call Steal............................................................................ 7838.3.36 Call Waiting Off............................................................................ 7838.3.37 Call Waiting On............................................................................ 7848.3.38 Call Waiting Suspend............................................................................ 7848.3.39 Cancel All Forwarding............................................................................ 7858.3.40 Cancel Leave Word Calling............................................................................ 7858.3.41 Cancel Ring Back When Free............................................................................ 7868.3.42 Channel Monitor............................................................................ 7878.3.43 Clear Call............................................................................ 7878.3.44 Clear CW............................................................................ 7888.3.45 Clear Hunt Group Night Service............................................................................ 7898.3.46 Clear Hunt Group Out Of Service............................................................................ 7908.3.47 Clear Quota

    ............................................................................ 7908.3.48 Coaching Intrusion

    ............................................................................ 7928.3.49 Conference

    ............................................................................ 7928.3.50 Conference Add

    ............................................................................ 7938.3.51 Conference Meet Me

    ............................................................................ 7958.3.52 Consult

    ............................................................................ 7968.3.53 Coverage Appearance

    ............................................................................ 7978.3.54 Dial

    ............................................................................ 7978.3.55 Dial 3K1

    ............................................................................ 7988.3.56 Dial 56K

    ............................................................................ 7988.3.57 Dial 64K

    ............................................................................ 7998.3.58 Dial CW

    ............................................................................ 7998.3.59 Dial Direct

    ............................................................................ 8008.3.60 Dial Emergency

    ............................................................................ 8008.3.61 Dial Inclusion

    ............................................................................ 8028.3.62 Dial Intercom

    ............................................................................ 8038.3.63 Dial Paging

    ............................................................................ 8048.3.64 Dial Physical Extn by Number

    ............................................................................ 8048.3.65 Dial Physical Extn by Id

    ............................................................................ 8058.3.66 Dial Speech

    ............................................................................ 8058.3.67 Dial V110

    ............................................................................ 8068.3.68 Dial V120

    ............................................................................ 8068.3.69 Display Msg

    ............................................................................ 8078.3.70 Dial Video

    ............................................................................ 8088.3.71 Directed Call Pickup

    ............................................................................ 8098.3.72 Directory

    ............................................................................ 8108.3.73 Do Not Disturb Exception Add

    ............................................................................ 8108.3.74 Do Not Disturb Exception Delete

    ............................................................................ 8118.3.75 Do Not Disturb Off

    ............................................................................ 8118.3.76 Do Not Disturb On

    ............................................................................ 8128.3.77 Drop

    ............................................................................ 8138.3.78 Extn Login

    ............................................................................ 8148.3.79 Extn Logout

    ............................................................................ 8158.3.80 Flash Hook

    ............................................................................ 8168.3.81 Follow Me Here

    ............................................................................ 8168.3.82 Follow Me Here Cancel

    ............................................................................ 8178.3.83 Follow Me To

    ............................................................................ 8188.3.84 Forward Hunt Group Calls Off

    ............................................................................ 8188.3.85 Forward Hunt Group Calls On

    ............................................................................ 8208.3.86 Forward Number

    ............................................................................ 8218.3.87 Forward On Busy Number

    ............................................................................ 8228.3.88 Forward On Busy Off

    ............................................................................ 8238.3.89 Forward On Busy On

    ............................................................................ 8248.3.90 Forward On No Answer Off

    ............................................................................ 8248.3.91 Forward On No Answer On

    ............................................................................ 8258.3.92 Forward Unconditional Off

    ............................................................................ 8268.3.93 Forward Unconditional On

    ............................................................................ 8278.3.94 Group

    ............................................................................ 8288.3.95 Group Listen On

    ............................................................................ 8298.3.96 Group Paging

    ............................................................................ 8308.3.97 Headset Toggle

    ............................................................................ 8308.3.98 Hold Call

    ............................................................................ 8318.3.99 Hold CW

    ............................................................................ 8318.3.100 Hold Music

    ............................................................................ 8328.3.101 Hunt Group Enable

    ............................................................................ 8338.3.102 Hunt Group Disable

    ............................................................................ 8348.3.103 Inspect

    ............................................................................ 8358.3.104 Internal Auto-Answer

  • Manager 10.1 Page 815-601011 Issue 29r (Friday, November 02, 2012)IP Office R8.1

    ............................................................................ 8368.3.105 Last Number Redial

    ............................................................................ 8368.3.106 Leave Word Calling

    ............................................................................ 8378.3.107 Line Appearance

    ............................................................................ 8378.3.108 Manual Exclude

    ............................................................................ 8388.3.109 MCID Activate

    ............................................................................ 8398.3.110 Off Hook Station

    ............................................................................ 8408.3.111 Park

    ............................................................................ 8408.3.112 Park Call

    ............................................................................ 8418.3.113 Pause Recording

    ............................................................................ 8418.3.114 Priority Call

    ............................................................................ 8428.3.115 Priority Calling

    ............................................................................ 8438.3.116 Private Call

    ............................................................................ 8448.3.117 Relay Off

    ............................................................................ 8448.3.118 Relay On

    ............................................................................ 8458.3.119 Relay Pulse

    ............................................................................ 8468.3.120 Resume Call

    ............................................................................ 8468.3.121 Retrieve Call

    ............................................................................ 8478.3.122 Ring Back When Free

    ............................................................................ 8488.3.123 Ringer Off

    ............................................................................ 8498.3.124 Self-Administer

    ............................................................................ 8518.3.125 Send All Calls

    ............................................................................ 8528.3.126 Set Absent Text

    ............................................................................ 8538.3.127 Set Account Code

    ............................................................................ 8548.3.128 Set Hunt Group Night Service

    ............................................................................ 8558.3.129 Set Hunt Group Out Of Service

    ............................................................................ 8568.3.130 Set Inside Call Seq

    ............................................................................ 8568.3.131 Set Night Service Group

    ............................................................................ 8578.3.132 Set No Answer Time

    ............................................................................ 8578.3.133 Set Out of Service Group

    ............................................................................ 8588.3.134 Set Outside Call Seq

    ............................................................................ 8588.3.135 Set Ringback Seq

    ............................................................................ 8598.3.136 Set Wrap Up Time

    ............................................................................ 8598.3.137 Speed Dial

    ............................................................................ 8618.3.138 Stamp Log

    ............................................................................ 8628.3.139 Stored Number View

    ............................................................................ 8638.3.140 Suspend Call

    ............................................................................ 8638.3.141 Suspend CW

    ............................................................................ 8648.3.142 Time of Day

    ............................................................................ 8658.3.143 Timer

    ............................................................................ 8668.3.144 Transfer

    ............................................................................ 8668.3.145 Toggle Calls

    ............................................................................ 8678.3.146 Twinning

    ............................................................................ 8688.3.147 Unpark Call

    ............................................................................ 8698.3.148 User

    ............................................................................ 8718.3.149 Visual Voice

    ............................................................................ 8738.3.150 Voicemail Collect

    ............................................................................ 8748.3.151 Voicemail Off

    ............................................................................ 8758.3.152 Voicemail On

    ............................................................................ 8768.3.153 Voicemail Ringback Off

    ............................................................................ 8778.3.154 Voicemail Ringback On

    ............................................................................ 8778.3.155 Whisper Page

    Apperance Button Operation9...................................................................... 8809.1 Appearance Button Features..................................................................... 8819.2 Call Appearance Buttons

    ............................................................................ 8829.2.1 Example 1

    ............................................................................ 8839.2.2 Example 2

    ............................................................................ 8849.2.3 How are Call Appearance Buttons Treated?

    ............................................................................ 8859.2.4 Button Indication..................................................................... 8869.3 Bridged Appearance Buttons

    ............................................................................ 8879.3.1 Example 1

    ............................................................................ 8889.3.2 Example 2

    ............................................................................ 8899.3.3 Example 3

    ............................................................................ 8909.3.4 How are Bridged Appearances Treated?

    ............................................................................ 8919.3.5 Button Indication..................................................................... 8929.4 Call Coverage Buttons

    ............................................................................ 8939.4.1 Example 1

    ............................................................................ 8939.4.2 Example 2

    ............................................................................ 8949.4.3 How is Call Coverage Treated?

    ............................................................................ 8959.4.4 Button Indication..................................................................... 8969.5 Line Appearance Buttons

    ............................................................................ 8979.5.1 Example 1

    ............................................................................ 8989.5.2 Example 2

    ............................................................................ 8999.5.3 How are Line Appearances Treated?

    ............................................................................ 9009.5.4 Button Indication

    ............................................................................ 9019.5.5 T3 Phone Line Appearances..................................................................... 9029.6 Other Appearance Controls

    ............................................................................ 9029.6.1 Selected Button Indication

    ............................................................................ 9039.6.2 Idle Line Preference

    ............................................................................ 9069.6.3 Ringing Line Preference

    ............................................................................ 9099.6.4 Answer Pre-Select

    ............................................................................ 9109.6.5 Auto Hold

    ............................................................................ 9119.6.6 Ring Delay

    ............................................................................ 9139.6.7 Delayed Ring Preference

    ............................................................................ 9159.6.8 Collapsing Appearances

    ............................................................................ 9169.6.9 Joining Other Calls (Bridging)

    ............................................................................ 9189.6.10 Multiple Alerting Buttons

    ............................................................................ 9199.6.11 Twinning

    ............................................................................ 9199.6.12 Busy on Held

    ............................................................................ 9199.6.13 Reserving a Call Appearance Button

    ............................................................................ 9209.6.14 Logging Off and Hot Desking

    ............................................................................ 9209.6.15 Applications..................................................................... 9219.7 Programming Appearance Buttons

    ............................................................................ 9239.7.1 System Settings

    ............................................................................ 9249.7.2 User Settings

    ............................................................................ 9269.7.3 Line Appearance ID Numbers

    ............................................................................ 9279.7.4 Outgoing Line Programming..................................................................... 9289.8 Upgrading from Pre-3.0 Systems

    ............................................................................ 9289.8.1 Call Handling Changes

    ............................................................................ 9309.8.2 Twin LED Button Users

    Telephone Features10...................................................................... 93410.1 Date and Time..................................................................... 93610.2 User Directory Access..................................................................... 93710.3 Mobile Call Control

    ............................................................................ 94010.3.1 Mobile Direct Access (MDA)

    ............................................................................ 94110.3.2 Mobile Callback

    ............................................................................ 94210.3.3 one-X Mobile Client..................................................................... 94810.4 Advice of Charge..................................................................... 94910.5 Centralized System Directory..................................................................... 95410.6 Centralized Personal Directory..................................................................... 95510.7 Centralized Call Log..................................................................... 95810.8 Coverage Groups..................................................................... 95910.9 Fax Relay

  • Manager 10.1 Page 915-601011 Issue 29r (Friday, November 02, 2012)IP Office R8.1

    Contents..................................................................... 96110.10 Malicious Call Tracing (MCID)..................................................................... 96210.11 Call Barring..................................................................... 96310.12 Caller Display..................................................................... 96410.13 Call Intrusion..................................................................... 96610.14 Call Tagging..................................................................... 96710.15 Private Calls..................................................................... 96710.16 Call Pickup..................................................................... 96810.17 Call Waiting..................................................................... 96910.18 Parking Calls..................................................................... 97010.19 Ring Back When Free..................................................................... 97110.20 Message Waiting Indication..................................................................... 97210.21 Ring Tones..................................................................... 97310.22 Music On Hold (MOH)..................................................................... 97510.23 System Phone Features..................................................................... 97710.24 The 'No User' User..................................................................... 97810.25 Automatic Intercom Calls..................................................................... 97810.26 Forwarding Calls

    ............................................................................ 98010.26.1 Do Not Disturb

    ............................................................................ 98210.26.2 Follow Me

    ............................................................................ 98410.26.3 Forward Unconditional

    ............................................................................ 98610.26.4 Forward on Busy

    ............................................................................ 98810.26.5 Forward on No Answer

    ............................................................................ 99010.26.6 Determining a User's Busy Status

    ............................................................................ 99110.26.7 Chaining and Loops..................................................................... 99210.27 Transferring Calls

    ............................................................................ 99310.27.1 Off-Switch Transfer Restrictions

    ............................................................................ 99410.27.2 Context Sensitive Transfer

    ............................................................................ 99510.27.3 Dial Tone Transfer

    ............................................................................ 99710.27.4 Handsfree Announced Transfers

    ............................................................................ 99910.27.5 One Touch Transferring............................................................................ 100010.27.6 Centrex Transfer

    ..................................................................... 100110.28 Conferencing............................................................................ 100310.28.1 Conference Phones............................................................................ 100410.28.2 Ad-Hoc Conferencing............................................................................ 100510.28.3 Meet Me Conferencing............................................................................ 100710.28.4 Routing External Callers............................................................................ 100810.28.5 Context Sensitive Conferencing

    ..................................................................... 100910.29 Hot Desking............................................................................ 101010.29.1 Remote Hot Desking............................................................................ 101010.29.2 Call Center Agents............................................................................ 101110.29.3 Hot Desking Examples............................................................................ 101210.29.4 Automatic Log Off

    ..................................................................... 101310.30 Paging............................................................................ 101610.30.1 Paging Via Voicemail Pro

    ..................................................................... 101810.31 Voice over IP Features............................................................................ 101810.31.1 Wide Band Audio Support............................................................................ 101910.31.2 Remote H323 Extensions

    Data Routing11...................................................................... 102411.1 Network Address Translation (NAT)..................................................................... 102411.2 DHCP..................................................................... 102511.3 Examples

    ............................................................................ 102511.3.1 Simple ISDN Internet Connection

    ............................................................................ 102611.3.2 ISDN Link Between IP Offices

    ............................................................................ 102711.3.3 Using a Dedicated T1/PRI ISP Link

    ............................................................................ 102911.3.4 Logical LAN Connection

    ............................................................................ 103011.3.5 Remote Access

    ............................................................................ 103311.3.6 WAN PPP

    ............................................................................ 103411.3.7 WAN Frame Relay

    Small Community Networking12...................................................................... 103712.1 Supported SCN Network Layouts..................................................................... 103812.2 Supported SCN Features..................................................................... 104012.3 Voicemail Support..................................................................... 104112.4 Enabling Small Community Networking..................................................................... 104312.5 SCN Management

    ............................................................................ 104312.5.1 Enabling SCN Discovery

    ............................................................................ 104412.5.2 Creating a Common Admin Account

    ............................................................................ 104512.5.3 Loading an SCN Configuration

    ............................................................................ 104612.5.4 Editing an SCN Configuration

    ............................................................................ 104812.5.5 Using the Network Viewer

    ............................................................................ 105112.5.6 System Inventory..................................................................... 105212.6 SCN Remote Hotdesking..................................................................... 105312.7 SCN Fallback..................................................................... 105512.8 SCN Short Code Programming

    Licenses13...................................................................... 105913.1 System Edition Licenses..................................................................... 106013.2 Upgrade Licenses..................................................................... 106113.3 Trunk Licensing..................................................................... 106213.4 Telephone/Endpoint Licenses..................................................................... 106313.5 User Licenses..................................................................... 106613.6 Voicemail Pro Licenses..................................................................... 106913.7 Customer Call Reporter Licenses..................................................................... 107213.8 Trial Licenses..................................................................... 107313.9 Other Licenses..................................................................... 107413.10 IP Office Server Edition Licenses

    Appendix: Locale Settings14...................................................................... 108314.1 Locale Defaults..................................................................... 108514.2 Phone Display Language Sets and Fallback..................................................................... 108614.3 Argentina..................................................................... 108714.4 Australia..................................................................... 108814.5 Bahrain..................................................................... 108914.6 Belgium - Flemish..................................................................... 109014.7 Belgium - French..................................................................... 109114.8 Brazil..................................................................... 109214.9 Canada..................................................................... 109314.10 Chile..................................................................... 109414.11 China..................................................................... 109514.12 Colombia..................................................................... 109614.13 Customize..................................................................... 109714.14 Denmark..................................................................... 109814.15 Egypt..................................................................... 109914.16 Finland..................................................................... 110014.17 France..................................................................... 110114.18 France2..................................................................... 110214.19 Greece..................................................................... 110314.20 Germany.....................................................................


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