Avaya IP Office R9.0

Avaya IP Office R9.0

© 2013 Avaya Inc. All rights reserved. 2

Avaya IP Office DirectionLeveraging a Single Platform for Multiple Solutions

Connectivity DesktopIntegration

VideoScalability

Security

NetworkManagement

Endpoints

ContactCenter

Management

Virtualization

Dev Connect

Services Avaya IP Office

SMALL MID-MARKET BRANCH HOSTED


Avaya Video Collaboration Solution – June 2013

VideoScalability

Connectivity

NetworkManagement

ContactCenter

Management

Virtualization

Dev Connect

BRANCH HOSTED

Avaya IP Office

SMALL MID-MARKET1000

DesktopIntegration

ServicesSecurity

Endpoints

Multi-party audio, video, data collaboration for up to 8/9 participants

Provides a virtual conference room Native SIP/H.323 MCU for room systems Continuous presence HD video

PC & Mac desktop clients Android & iOS Apps Firewall traversal for desktop and mobile Optional unique HD room system

enabler


IPO R9.0 Content

Plus over 100 GRIP requests addressed in R9.0

Server Edition Core Features VM ProScalability Increases Park and Page Revamp US English prompts. Virtualization Park across SCN Backup/Restore Enhancements Management Park to other Extension across SCN Call Recording EnhancementsSimplified Linux Distribution Follow Me feature in SCN Contact Store on LinuxResilience Remotely Dialled Short Codes Park and PageMusic on Hold Locations Syslog SupportSoft Console Emergency Services Access (ESA) Server Edition EnhancementsAvaya Contact Recorder Call Admission Control (CAC) SSL Support – IMAP and SMTPSIP-TLS Media Connection Preservation Desktop IntegrationLicensing 96x1 Release 6.3 (H323) Enhancements Outlook Plugin EnhancementsVoice Mail Pro Differentiated Ringtones Linkage with Groups

Virtualization User Password Restrictions Mid-Call ControlNew Deployment Model RTP Filter One-X User Profile SupportLeverage Clients Existing vSphere CCR Dialling RulesOVA vs. IPOL Differences Historical Reporting Enhancements Virtualization Support (Citrix)Deployment Methodology Custom Report Wizard Call Assistant 508 Compliance Support

Wallboard Enhancements MobilityManagement New Custom Report Sample - DDI Response VoIP Client

SSO for Server Edition Management and Apps One-X Portal Mid-Call ControlNew Ignition Process User Password Changes Enhanced Conference ControlNew Screen Layouts Desktop Notifications Events LogBackup and Restore Options IM Archive Twinning Control from Mobile DeviceUser Management Enhancements Directory Groupings Conspicuous Dial Pad

Flare Remote WorkerMeet-me Conference Controls Always-on SupportAd hoc Conference Controls Roaming in and out of the EnterpriseHold Timeout Reminder Integration with SBCE


Server Edition Enhancements Virtualization Web Management Branch Core Features Mobility

Avaya IP Office Release 9.0 Highlights


Increase in total users: 2000 up from 1000 in R8.1 Single server capacity: 1500 up from 500 in R8.1 Many other capacities increased significantly. For example:

– 150 Voicemail channels (was 100)– 750 One-X Portal users (was 500)– 18,000 BHCC (was 14,400)– 256 Conference channels per server (was 128)– 85 Recording channels (was 43)– 128 Paging group size (was 64)

Avaya IP Office Release 9.0 Server EditionScalability Increases – Capacity and Performance

New


Media Connection Preservation– Maintain call voice path under failure conditions

PSTN fall back– Route calls over PSTN when VoIP trunks fail or busy

Local Failover hunt groups– Maintain hunt group operation

Primary Failover Controls– Ensure Secondary active for all failure situations

Avaya IP Office Release 9.0 Server EditionResilience


Various enhancements related to Server Edition Music on Hold:– Centralised Music on Hold: Allows the Secondary Server and

Expansion System to obtain music on hold from the Primary– USB audio streaming: Adds external USB sound devices which

are hot-pluggable– Continuous streaming: Supports continuous play of WAV files

(as per IP500 V2), but also keeps the existing restart behaviour– Default WAV file for Linux servers

Avaya IP Office Release 9.0 Server EditionMusic on Hold - Overview


Licensing remains essentially the same for Server Edition R9.0 with a few changes:– Voicemail Pro central licenses– Upgrade license required– New R9.0 specific Server Edition License– Soft Console local license – No PLDS or WebLM support

Avaya IP Office Release 9.0 Server EditionLicensing - Overview


A native Linux version of ContactStore for IP Office is now supported in Server Edition, called Avaya Contact Recorder

Avaya Contact Recorder extends the standard capabilities of Voicemail Pro to store, authenticate and catalogue call recordings.

Avaya Contact Recorder is fully integrated into Server Edition:– Same licenses active – Visible in Web Manager– Events integrated into the syslog subsystem– Upgraded as part of Server Edition (if installed)– Installed but not running on new R9.0 systems– Not installed by default on systems upgraded from 8.1 to R9.0

Avaya IP Office Release 9.0 Server EditionAvaya Contact Recorder





IP Office Server Edition R9.0 is fully supported on the VMware vSphere platform

Supports the same features as a regular Server Edition:– 1-2000 users– Up to 32 nodes– Same topology

Supports a mix of virtualised and ‘real’ nodes Virtual image follows industry standards for Virtual Appliances

(OVA) Avaya provides resource consumption guidelines to the customer

based on their specific solution

Avaya IP Office Release 9.0Virtualization

New


Customer is expected to have the vSphere infrastructure in place Avaya provides vSphere platform guidance to a certain degree, but

customer is expected to understand vSphere platform vSphere supported features:

– vSphere 4.x and 5.x environment– vCenter for additional management (optional)– vMotion for dynamic VM migration– Snapshot– Suspend not supported

Flexible deployment on dedicated ESXi hosts or co-residing with other VMs

Avaya IP Office Release 9.0 Server EditionVirtualization - Environment


OVA image rather than ISO image– From DVD or support.avaya.com– Does not upgrade images for other devices

License key (System ID) derived from different attributes:– IP Address (LAN1 & LAN2) + Hostname + Time Zone– VM Host (ESXi server), except when using vMotion– Modification of any of those parameters will change system ID, new

licenses will need to be requested from Avaya

USB for upgrade or Music on Hold is not supported Server Edition virtualisation license has different order code to

standard Server Edition

Avaya IP Office Release 9.0 Server EditionVirtualization - Differences


Resource guidelines will be provided based on:• Ignition type (Primary, Secondary, Expansion)• User range (20, 50, 100, 200, 500, …)• Usage model (no one-X, heavy SCN usage, etc.)

Example guidance (extensions, one-X users, VM Pro)

Virtualization – Resource SettingsAvaya IP Office Release 9.0 Server Edition





The R8.1 server management portal (Web Control) has been enhanced and extended into Web Management

Avaya’s Web Management technology was introduced in R8.0 for Basic Edition

R9.0 Features:– Secure, web-based solution management– Solution wide backup/restore and upgrade– User management, including import/export– One time credential entry for all management aspects– ‘Single URL’ management; no need to point to separate servers– Includes stand-alone Application (one-X Portal) Server– Supported Browsers: Mozilla Firefox & Microsoft IE

Avaya IP Office Release 9.0Management – Web Management


Icon to expand or collapses the selection

‘Solution Settings’ to create

schedules and add servers

‘Platform’ opens platform management for the

selected server

‘Tools’ gives access to: SSLVPN, preferences, Admin

user management, About

‘User Management’ to manage all users of the whole solution in same

window

Use filter area to select the

devices visible in right

hand frame

‘Actions’ to perform backup/ restore, upgrade etc. on

selected systems

Access to the help system

‘Solution’ to return to this view

Per-system Actions: manage, backup, upgrade, SSA, on-

board, etc.

Avaya IP Office Release 9.0 Server EditionWeb Management – Solution View


‘Launch in new tab’ allows full use of browser screen and

helps browser compatibility

Use ‘Control Units’ area to

select the devices

visible in right hand frame

‘Solution’ to return to home

screenAccess to the help

systemTabs and content for

Linux servers similar to R8.1 Web Control

Avaya IP Office Release 9.0 Server EditionWeb Management – Platform View





Overview IP Office 9.0 deployed as a Branch Solution

IP Office 9.0 Standard Mode– Essential – Preferred– Advanced

Installed / deployed as – Independent, standalone branch– Distributed branch with IP Office users– Centralized branch with Centralized users– Mixed branch with a combination of IP Office user and Centralized users

Distributed branch with IP Office users– Aura CM/SM and CS 1000/SM

Centralized and Mixed– Aura CM/SM only

Consolidation of B5800 and IP Office into a single product


IP Office 9.0 Branch Deployment Options

• WAN is VOIP ready • May have call center

agents at the branch• Want to leverage a

core solution for user experience during sunny and rainy day

• Example company: Branch Bank

• Need local apps and local presence

• Few changes once installed, so central management is not that important

• Example customer: Retail stores

Standalone

• WAN is not VOIP ready so can’t rely on centralized architecture

• Want to leverage cost savings with centralized apps and management

• May have legacy endpoints

• Example customer: Rental Car Company

Distributed Centralized


Branch Evolution

Possible Evolution Phases:– Phase 1: standalone– Phase 2: centralized management and licensing– Phase 3: Distributed with an Avaya Aura® core– Phase 4: Mixed branch with Centralized users– Phase 5: All Centralized users

Note: Enterprises that choose to evolve their branch solution do not have to follow the evolution phases in order.

Complete freedom to start and stop at any phase as driven by Business requirements.





Park and Page Park across SCN Park to other Extension across SCN Follow Me feature in SCN Remotely Dialled Short Codes Locations Emergency Services Access (ESA) Call Admission Control (CAC) Media Connection Preservation 96x1 Release 6.3 (H323) Enhancements Differentiated Ringtones DS16B / DS30B Expansion Module User Password Restrictions RTP Filter

OverviewAvaya IP Office Release 9.0 Core Features


Park and Page

A simplified UI option to Park and UnPark Calls– Extremely popular in retail

– Call answered by reception, Parked, Pages “Parts, pickup 101”– A Parts rep goes to any phone, dials 101 to UnPark the call

Option presented to user to make a Page immediately after they have Parked the call

An occupied Park label becomes part of system dialing plan– E.g. User simply dials 101 from a Call Appearance button to UnPark the call– No need for UnPark buttons, short codes or feature codes to UnPark– Can still use traditional UnPark buttons or short codes if required

Central Park slots are created from admin defined range in Manager

Avaya IP Office Release 9.0 Core Features


All nodes distribute information about their Parked calls across the SCN (to other 9.0+ nodes). Every node stores Park information for every other node

SCN-wide Park slot conflict avoidance – Cannot Park a call in Park slot 101 on Node B if that slot was already in

use

No admin required. Optionally combine with Central Park Range on 1 or more/all nodes

Perform direct dial of UnPark across SCN

Park across SCN

User Parks call in slot 101

Node B

Node ANode A distributes Park info to SCN

SCNTrunk



Avaya IP Office Release 9.0 Core FeaturesLocation configuration for Systems, Phones and IP Lines

The Location page allows you to define a physical location and associate a network address with that location.

Locations can then be allocated to extensions. Linking an extension to a location enables the physical location of a phone to be identified when an emergency call is made.

The Location record is also used for setting the Call Admission Control limits.


Location configuration (continued)

The location field of IP Phones default to Automatic. Phones registering from a subnet matching that of a Location will be treated as within that Location, otherwise are assumed to be in the same Location as the System.


Emergency Services Access (ESA) is a new feature replacing the legacy E911 feature to handle the routing and notification of emergency calls

Each Location record contains one ESA setting:– Emergency ARS: Set to None, or references the ARS record that will be used to

route calls from extensions or lines that match this location Dial Emergency Call Routing:

– On matching a Dial Emergency short code the system will try to find the best matching Location which contains an ARS in order to determine which line to use.

– Either Location exactly matching Extension’s location, or the system Location.– If neither Locations resolve an ARS record then the fall-back is the line group ID of

the Dial Emergency Short Code– Generates a new system event: Emergency Call Alarm indicating success/failure

of call, Location, extension etc. NOTE: Existing E911 configuration will be lost on upgrade.

Emergency Services Access (ESA)



For clusters of IP phones which are registered on an IP Office system but physically located elsewhere there is an issue of bandwidth management

Call Admission Control (CAC) is a way of controlling the maximum number of concurrent calls to/from a defined Location

Each location record contains three CAC settings:– Internal Maximum Calls: Calls that pass from the Location to another

configured Location (on-net)– External Maximum Calls: Calls that pass from the Location to an

unmanaged location (off-net / Cloud)– Total Maximum Calls: The total on-net and off-net calls permitted

Call Admission Control (CAC)



IP Office Release 9.0 packages the 96x1 H323 Release 6.3 Phone Firmware. The following major functionality is supported with IP Office:Direct Media Call Preservation

– Maintaining an existing Direct Media Call even when the connection to the Call Server has been lost.

– Call preservation is only supported on 96X1 sets.

Virtual Private Network (VPN)– Supports secure telephony when used with a VPN enabled router

Automatic SBM24 Button module detection and support– Both BM12 and SBM24 button modules are now supported.

96x1 Release 6.3 (H323) EnhancementsAvaya IP Office Release 9.0 Core Features


DS16B / DS30B Expansion Module

A new digital expansion module supporting two separate operations. – DS mode for 1400/2400/4400/5400/9500/T3 series phones– BST mode for T7000/M7000 series phones

16 and 30 ports versions with RJ45 ports Factory defaults to DS mode (Avaya Phones) Mode switching is done using Manager SSA will display current operating mode






Built-in VoIP client One-X Mobile Preferred now has a built-in VoIP client that registers against the user’s extension

It can be used to make and receive calls

When registered, all calls made to the user’s extension will ring both the desk phone and the mobile client using VoIP

Supports G.711a/mu, G.722 and G.729A with or without silence suppression

– G.722 needs to be enabled on IP Office

Codec list and order configurable based on data connection type (Wi-Fi vs. cell data network)

VoIP feature will be available on the application if:– User license is ‘Power user’– App is connected to IPO 9.0 or better– Device is running Android 4.0 or better– VoIP is enabled for the user in IPO Manager


User Call Monitoring – Call information Feature can be enabled or disabled by setting the ‘Call Monitoring Mode’ from the in-app

settings

– Setting is located under Menu->Settings->Call Monitoring Mode

– Calls made or received by deskphone, softphone or flare

– Calls established using the mobile app or One-X portal

– Calls answered on mobile via ‘mobile twinning’

Far-end’s avatar

Call state

Far-end’s extension

Near-end device used (Home, Mobile, Work

or custom)

Far-end’s display name

Transfer Call

End Call


Mobile Twinning Control (cont’d) Pressing call facility button reveals a pop-up that can be used to control the mobile twinning

feature:

If ‘Mobility Features’ are disabled for a power user, the portion of the popup controlling the mobile twinning will not be visible in the app

Controls how the app places calls. Does not affect mobile twinning

Controls how incoming calls are received. This

effectively controls mobile twinning

Disables Mobile Twinning

Twins incoming calls to mobile

Twins incoming calls to home

Twins incoming calls to custom number


Built-in VoIP client – Supported devices One-X Mobile Preferred mobility client will support the VoIP mode on both iOS and

Android devices.

For Android, the VoIP feature is certified to work and provide acceptable acoustic performance for these devices:– Samsung Galaxy S3– HTC One-S

While in handset mode, the proximity detector is used to turn off the screen while phone is against the user’s ear to prevent accidental touch events

Incoming call screen will presented even when phone is asleep and/or locked

App can be configured to automatically use Bluetooth headset for VoIP calls when available. Setting found under Menu->Settings->Voice Over IP->Auto connect Bluetooth

IPO limits the number of VoIP registrations from the Avaya One-X Mobile Preferred app to 1. If a user has 2 or more devices (any mix of Android and iOS), only one will be allowed to connect at any given time.

Does not apply to Flare client. Flare and Avaya One-X Mobile Preferred can register simultaneously


Features added in this release are:– Meet-Me Conference– Adhoc Conference– Authorization Code and Account Code Support– Hold Timeout Reminder– Interoperability with Session Border Controller

Avaya Flare Experience for IP Office-Windows


Meet-Me Conference- Moderator

Moderator Badge

Moderator Controls

Contact Cards

Conference Fan


Meet-Me Conference – Moderator Controls

The Moderator will have the following "Moderator" controls available in the spotlight:


IPO R9.0 Content

Plus over 100 GRIP requests addressed in R9.0

Server Edition Core Features VM ProScalability Increases Park and Page Revamp US English prompts. Virtualization Park across SCN Backup/Restore Enhancements Management Park to other Extension across SCN Call Recording EnhancementsSimplified Linux Distribution Follow Me feature in SCN Contact Store on LinuxResilience Remotely Dialled Short Codes Park and PageMusic on Hold Locations Syslog SupportSoft Console Emergency Services Access (ESA) Server Edition EnhancementsAvaya Contact Recorder Call Admission Control (CAC) SSL Support – IMAP and SMTPSIP-TLS Media Connection Preservation Desktop IntegrationLicensing 96x1 Release 6.3 (H323) Enhancements Outlook Plugin EnhancementsVoice Mail Pro Differentiated Ringtones Linkage with Groups

Virtualization User Password Restrictions Mid-Call ControlNew Deployment Model RTP Filter One-X User Profile SupportLeverage Clients Existing vSphere CCR Dialling RulesOVA vs. IPOL Differences Historical Reporting Enhancements Virtualization Support (Citrix)Deployment Methodology Custom Report Wizard Call Assistant 508 Compliance Support

Wallboard Enhancements MobilityManagement New Custom Report Sample - DDI Response VoIP Client

SSO for Server Edition Management and Apps One-X Portal Mid-Call ControlNew Ignition Process User Password Changes Enhanced Conference ControlNew Screen Layouts Desktop Notifications Events LogBackup and Restore Options IM Archive Twinning Control from Mobile DeviceUser Management Enhancements Directory Groupings Conspicuous Dial Pad

Flare Remote WorkerMeet-me Conference Controls Always-on SupportAd hoc Conference Controls Roaming in and out of the EnterpriseHold Timeout Reminder Integration with SBCE

Date post:	25-Feb-2016
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Avaya IP Office R9.0

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