Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone ... · PDF file2 Avaya...

Avaya one-X™ Deskphone SIP for9608/9611G IP Telephone User Guide

16-603595Issue 1

August 2012

© 2012 Avaya Inc.

All Rights Reserved.

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While reasonable efforts have been made to ensure that theinformation in this document is complete and accurate at the time ofprinting, Avaya assumes no liability for any errors. Avaya reserves theright to make changes and corrections to the information in thisdocument without the obligation to notify any person or organization ofsuch changes.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in closeproximity to an Avaya IP telephone might cause interference.

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Warranty

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Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYAWEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ AREAPPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/ORINSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER(AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITHAVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESSOTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOESNOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINEDFROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR ANAVAYA AUTHORIZED RESELLER; AVAYA RESERVES THE RIGHTTO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSEUSING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BYINSTALLING, DOWNLOADING OR USING THE SOFTWARE, ORAUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OFYOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING,DOWNLOADING OR USING THE SOFTWARE (HEREINAFTERREFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”),AGREE TO THESE TERMS AND CONDITIONS AND CREATE A

BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THEAPPLICABLE AVAYA AFFILIATE ( “AVAYA”).

Avaya grants End User a license within the scope of the license typesdescribed below. The applicable number of licenses and units ofcapacity for which the license is granted will be one (1), unless adifferent number of licenses or units of capacity is specified in theDocumentation or other materials available to End User. “DesignatedProcessor” means a single stand-alone computing device. “Server”means a Designated Processor that hosts a software application to beaccessed by multiple users. “Software” means the computer programsin object code, originally licensed by Avaya and ultimately utilized byEnd User, whether as stand-alone Products or pre-installed onHardware. “Hardware” means the standard hardware originally sold byAvaya and ultimately utilized by End User.

License types

Designated System(s) License (DS). End User may install and useeach copy of the Software on only one Designated Processor, unlessa different number of Designated Processors is indicated in theDocumentation or other materials available to End User. Avaya mayrequire the Designated Processor(s) to be identified by type, serialnumber, feature key, location or other specific designation, or to beprovided by End User to Avaya through electronic means establishedby Avaya specifically for this purpose.

Shrinkwrap License (SR). Customer may install and use the Softwarein accordance with the terms and conditions of the applicable licenseagreements, such as “shrinkwrap” or “clickthrough” licenseaccompanying or applicable to the Software (“Shrinkwrap License”).(see “Third-party Components” for more information).

Copyright

Except where expressly stated otherwise, no use should be made ofmaterials on this site, the Documentation, Software, or Hardwareprovided by Avaya. All content on this site, the documentation and theProduct provided by Avaya including the selection, arrangement anddesign of the content is owned either by Avaya or its licensors and isprotected by copyright and other intellectual property laws including thesui generis rights relating to the protection of databases. You may notmodify, copy, reproduce, republish, upload, post, transmit or distributein any way any content, in whole or in part, including any code andsoftware unless expressly authorized by Avaya. Unauthorizedreproduction, transmission, dissemination, storage, and or use withoutthe express written consent of Avaya can be a criminal, as well as acivil offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Productmay contain software distributed under third party agreements (“ThirdParty Components”), which may contain terms that expand or limitrights to use certain portions of the Product (“Third Party Terms”).Information regarding distributed Linux OS source code (for thoseProducts that have distributed the Linux OS source code), andidentifying the copyright holders of the Third Party Components and theThird Party Terms that apply to them is available on the Avaya SupportWeb site: http://support.avaya.com/Copyright.

T9 Text Input and other products are covered by one or more of thefollowing patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539, 746674,747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I. No.9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic ofSingapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 1 010057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea Pat.Nos. KR201211B1, KR226206B1, 402252; People's Republic of ChinaPat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023, 218409;Russian Federation Pat. Nos. 2206118, 2214620, 2221268; additionalpatent applications are pending

2 Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide August 2012Comments? [email protected]

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Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications systemby an unauthorized party (for example, a person who is not a corporateemployee, agent, subcontractor, or is not working on your company'sbehalf). Be aware that there can be a risk of Toll Fraud associated withyour system and that, if Toll Fraud occurs, it can result in substantialadditional charges for your telecommunications services.

Avaya Toll Fraud Intervention

If you suspect that you are being victimized by Toll Fraud and you needtechnical assistance or support, call Technical Service Center TollFraud Intervention Hotline at +1-800-643-2353 for the United Statesand Canada. For additional support telephone numbers, see the AvayaSupport Web site: http://support.avaya.com. Suspected securityvulnerabilities with Avaya products should be reported to Avaya bysending mail to: [email protected].

Trademarks

All non-Avaya trademarks are the property of their respective owners,and “Linux” is a registered trademark of Linus Torvalds.

Downloading Documentation

For the most current versions of Documentation, see the AvayaSupport Web site: http://support.avaya.com.

Contact Avaya Support

See the Avaya Support Web site: http://support.avaya.com for productnotices and articles, or to report a problem with your Avaya product.For a list of support telephone numbers and contact addresses, go tothe Avaya Support Web site: http://support.avaya.com, scroll to thebottom of the page, and select Contact Avaya Support.

Warning

The handset receiver contains magnetic devices that can attract smallmetallic objects. Care should be taken to avoid personal injury.

Power over Ethernet (PoE) warning

This equipment must be connected to PoE networks without routing tothe outside plant.

VCCI-Class B statement:

This is a Class B product based on the standard of the VCCI Council.If this is used near a radio or television receiver in a domesticenvironment, it may cause radio interference. Install and use theequipment according to the instruction manual.

Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide August 2012 3







Contents

Chapter 1: Introduction to 9608 and 9611G SIP deskphones......................................... 9Overview................................................................................................................................................... 9About connection jacks............................................................................................................................. 12Navigation tips........................................................................................................................................... 13About icons............................................................................................................................................... 13

Call history icons for 9608 Deskphones........................................................................................... 15Call history icons for 9611G Deskphones......................................................................................... 15Presence icons for 9611G Deskphones........................................................................................... 15Presence icons for 9608 Deskphones.............................................................................................. 16

Administrative messages.......................................................................................................................... 17Telephone stand........................................................................................................................................ 17Viewing Network Information.................................................................................................................... 18

Chapter 2: Avaya Menu....................................................................................................... 19Options & Settings.................................................................................................................................... 19

Setting the Phone Screen on calling................................................................................................ 20Setting the Phone Screen on ringing................................................................................................ 21Displaying call timers........................................................................................................................ 21Setting redial options........................................................................................................................ 22Configuring visual alerts................................................................................................................... 22Setting the audio path...................................................................................................................... 23Setting dialing options...................................................................................................................... 23Toggling caller name and number.................................................................................................... 24Setting up speed dialing................................................................................................................... 25Setting up favorites........................................................................................................................... 25Personalizing labels......................................................................................................................... 26Adjusting the brightness or contrast of the display........................................................................... 27Changing the ring pattern................................................................................................................. 27Setting a call pickup ring tone.......................................................................................................... 28Setting call pickup alerting indication............................................................................................... 29Changing the background logo........................................................................................................ 29Turning button click sounds on and off............................................................................................. 30Turning error tones on or off............................................................................................................. 30Setting Key Repeat Delay................................................................................................................ 31Activating mute alerting.................................................................................................................... 31Picking up a call to another call pickup group.................................................................................. 32Setting the Phone screen width........................................................................................................ 32Changing the language.................................................................................................................... 33Turning large text on or off............................................................................................................... 33Setting the time format..................................................................................................................... 34Turning automatic gain control on or off........................................................................................... 35Configuring Hearing Aid Compatibility.............................................................................................. 35Integrating other applications with your phone................................................................................. 36

Browser..................................................................................................................................................... 37Using the WML browser................................................................................................................... 38


Chapter 3: Answering a call............................................................................................... 39Ignoring an incoming call.......................................................................................................................... 39Putting a call on hold................................................................................................................................. 40Muting a call.............................................................................................................................................. 40

Configuring mute alert...................................................................................................................... 41Transferring a call..................................................................................................................................... 41

Chapter 4: Making a call..................................................................................................... 43Making an emergency call........................................................................................................................ 43Redialing a number................................................................................................................................... 44Speed dialing a person............................................................................................................................. 44Autodialing a pre-assigned number.......................................................................................................... 45Making a call using edit dialing................................................................................................................. 45

Making a call using URI dialing........................................................................................................ 46Calling a person from the contacts list...................................................................................................... 46Calling a person from the call history........................................................................................................ 47Dialing an E.164 number.......................................................................................................................... 47

Chapter 5: Initiating a group page..................................................................................... 49Chapter 6: About forwarding calls.................................................................................... 51

Send All Calls............................................................................................................................................ 51Forwarding calls........................................................................................................................................ 51Turning off call forwarding......................................................................................................................... 52Setting Enhanced Call Forwarding rules................................................................................................... 52

Editing a rule.................................................................................................................................... 53Turning off a rule.............................................................................................................................. 53

Chapter 7: Using the conference feature.......................................................................... 55Setting up a conference call...................................................................................................................... 55Adding a person on hold to a conference call........................................................................................... 55Putting a conference call on hold.............................................................................................................. 56Dropping the last participant from a conference call................................................................................. 56Viewing the details for a conference......................................................................................................... 56

Chapter 8: Using bridged call appearances..................................................................... 59Answering a call on a bridged line............................................................................................................ 59Joining a call on a bridged line.................................................................................................................. 59Making an outgoing call on a bridged line................................................................................................. 60Excluding others from bridging onto your call........................................................................................... 60Independent alerting for each Bridged Call Appearance.......................................................................... 60

Chapter 9: Using the contacts feature.............................................................................. 63Searching for a contact............................................................................................................................. 63Extended searching.................................................................................................................................. 64Viewing a contact's details........................................................................................................................ 64Adding a new contact................................................................................................................................ 65Editing a contact........................................................................................................................................ 66Assigning specific ringtone to a contact.................................................................................................... 66Deleting a contact..................................................................................................................................... 67Accessing Exchange contacts.................................................................................................................. 67

Chapter 10: Call History..................................................................................................... 69Viewing the call history.............................................................................................................................. 69

6 Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide August 2012

Viewing call history details........................................................................................................................ 70Adding an entry from the call history to your contacts list......................................................................... 70Removing an entry from call history.......................................................................................................... 70Clearing all call history entries.................................................................................................................. 71Turning off call history............................................................................................................................... 71

Chapter 11: About the Team button.................................................................................. 73Monitoring Team phones using Team button............................................................................................ 74Answering an active call on a monitored extension.................................................................................. 74Speed dialing to a monitored extension.................................................................................................... 74Setting the ringtone for Team Button........................................................................................................ 75

Chapter 12: Receiving your messages............................................................................. 77Logging into your voice mail..................................................................................................................... 77

Chapter 13: About Features............................................................................................... 79Accessing the Features menu................................................................................................................... 79Feature Table............................................................................................................................................ 79Monitoring other extensions at a glance................................................................................................... 81Assigning labels to pre-assigned (Autodial) numbers............................................................................... 81Setting up automatic call back.................................................................................................................. 82Making an auto intercom call.................................................................................................................... 82Blocking your extension from displaying during calls................................................................................ 83Displaying your extension on outgoing calls............................................................................................. 83Parking a call............................................................................................................................................. 84Unparking a call........................................................................................................................................ 84Configuring Enhanced Call Pickup Alerting.............................................................................................. 85Picking up a call to another extension...................................................................................................... 85Picking up a call from your pickup group.................................................................................................. 86Calling someone in your intercom group.................................................................................................. 86Tracing a malicious call............................................................................................................................. 87Recording a call........................................................................................................................................ 87Making a priority call................................................................................................................................. 88Interrupting a call with a whisper page...................................................................................................... 88Visual alert for an encrypted call............................................................................................................... 89Configuring simultaneous ringing for multiple phones using EC500......................................................... 89

Extending a call to your cell phone (EC500).................................................................................... 89Chapter 14: Tracking presence information..................................................................... 91Chapter 15: About Hotline.................................................................................................. 93Chapter 16: Using the Calendar......................................................................................... 95

Calendar Appointment Reminders............................................................................................................ 95Reviewing your appointments................................................................................................................... 95

Chapter 17: Limited access during failover...................................................................... 97Chapter 18: About locking and logging in to and out of your telephone...................... 99

Logging in to your deskphone extension.................................................................................................. 99Locking and unlocking your telephone...................................................................................................... 100Logging out of your deskphone extension................................................................................................ 100

Index..................................................................................................................................... 101



Chapter 1: Introduction to 9608 and 9611GSIP deskphones

Your deskphone provides many features, including a Phone screen to view and manage your calls, callHistory, a Contacts list, a menu of options and settings, and access to your Voicemail. You can also attachup to three button modules to your telephone, to expand the available number of call appearances andfeatures; multiple button modules must all be the same type and model. The 9611G deskphone has acolor display, while the 9608 model provides has a black and white display.

The letter G in 9611G indicates the presence of a built-in Gigabit Ethernet adapter that increases datatransmission speed. The 9608 deskphone has a smaller display area than the 9611G deskphone. Unlessspecifically stated elsewhere in this guide, the two models are essentially the same in terms of featuresand functionality.

All the functions and features described in this user guide might not be available on your deskphone. Ifyou find that a function or feature is not available, please contact your system administrator.

OverviewThe following section describes the display, keys, buttons, and the associated features thatare available on the deskphone.


The following table provides descriptions of buttons and features of the 9608 and 9611Gdeskphones.

No. Name Description1 USB port While the 9608 does not have a USB port, the USB port in

the 9611G is disabled and will be activated in a futuresoftware release.

2 Messagewaitingindicator

An illuminated red light in the upper-right corner of yourphone indicates that you have voice mail. If Visual Alertingis enabled, this light flashes when you receive an incomingcall. In addition to the message waiting indicator, theMessage button is also illuminated when you have voicemail.

3 Phonedisplay

The first line shows status information such as the time anddate, primary extension, error indications, and missedcalls. The second line, called the Status Line, providesinformation, such as when you can use the right or leftnavigation arrows to view alternate screens or menus. The

Introduction to 9608 and 9611G SIP deskphones



No. Name DescriptionStatus Line also provides messages related to the currentapplication or the actions that you must perform on ascreen. Call appearances appear below the Status Line.The number of call appearances available to make orreceive calls depend on how your system isadministered.

4 Features andcallappearancelines

The line buttons with integrated LEDs show which lines arein use and correspond to the lines on the display. Press theline button to select that line. In case of an incoming call,the green LED blinks. While the deskphone is off hook,both the red and the green LED glow. Lines also indicateif a feature or system number is enabled or disabled in theFeature or System Numbers view. The green LED glowsto indicate that a feature is enabled. When you turn off thefeature, the LED turns off.

5 Softkeys Use the softkeys to act on the highlighted line on thescreen. The softkey labels show you the action that eachkey produces. The labels and the actions vary dependingon the screen being displayed.

6 OK andnavigationarrows

The OK button performs the action of the highlightedoption of a menu.Use the right and left navigation arrows to navigate fromone screen to another, or to move the cursor during textinput. Use the up and down navigation arrows to movefrom one line to another. However, if you are using the half-width mode, the up and down navigation arrows move onescreen at a time, instead of one line at a time.

7 Phone Press Phone to view the Phone screen. During a call, youcan gain access to the following options from the Phonescreen:

• Hold

• Conference

• Transfer

• Drop call

8 Message Press Message to connect directly to your voice mailsystem. This button is illuminated when you have voicemail messages waiting.

9 Contacts Press Contacts to view the entries in your contact list.

10 Home Press Home to gain access to the Avaya Menu to configureoptions and settings, access the browser and or anyapplications available to you, log out, or view networkinformation.

Overview


No. Name DescriptionHistory Press History to view the history of your outgoing,

incoming, and missed calls. The icon on the History buttonis illuminated when you have missed calls. The top lineshows the Missed Call icon and the number of calls thatyou have missed.

12 Volume While on an active call, press + or - on the Volume buttonto adjust the volume of your handset, headset, or speaker.While you are not on an active call, pressing these buttonsadjusts the ringer volume.

13 Mute Press the Mute button to mute a call in progress. To takea call off mute, press Mute again.

14 Speaker Press the Speaker button to use the speakerphone. Totake a call off speakerphone, lift the handset or press theHeadset button.

15 Headset Press the Headset button to use the headset if connected.Note: Only HIS headset cords are compatible with yourphone.

About connection jacksThe following image illustrates the connection jacks that are present on the back panel of Avayaone-X Deskphone 9608 and 9611G models. The image schematically describes which deviceto connect in which jack.




Navigation tips

A navigation icon appears in the telephone display to indicate that you can scroll to moreoptions or information. Use the right and left navigation buttons to move between the Phonescreen and Features list, or the Features list and the System Numbers list.

About icons

Icon Description

Indicates a missed call on your phone

Incoming call; indicates you have answered this call.

Outgoing call; indicates you have made this call.

Navigation tips


Icon Description

Indicates that EC500 has been activated.

Incoming call is alerting.

Call is active.

Call is on hold.

Conference is active.

Conference is on hold.

Use the Right or Left navigation arrow to see additionalpages/screens/options.

Scroll left for other options.

Scroll right for other options.

Scroll up or down when there is more information thancan display in the application area.

The icon shown applies to the 9608 only. The call inprogress is muted.

The icon shown applies to the 9608 only. The ringervolume is off due to pressing - on the Volume buttonuntil the volume turns off. To reinstate volume, press +on the Volume button.

The icon shown applies to the 9611 only. The ringervolume is off due to pressing - on the Volume buttonuntil the volume turns off. To reinstate volume, press +on the Volume button.

Icon indicating the telephone is not connected to itsnetwork and is operating in "failover" mode. Somefeatures may not be available or work correctly. See Limited access during failover on page 97 forinformation.If this icon appears in the appearance line, that indicatesthat the phone has encountered a failure and haspreserved the media session until the near end userhangs up.

This contact or feature is designated a "favorite." See Setting up favorites on page 25 for more information.

The icon shown applies to the deskphones withmonochrome display. The EC500 feature is on.




Icon Description

The icon shown applies to the deskphones with colordisplay. The EC500 feature is on.

The icon shown applies to the deskphones withmonochrome display. The Send All Calls feature is on.

The icon shown applies to the deskphones with colordisplay. The Send All Calls feature is on.

Call history icons for 9608 Deskphones

Icon Description

Missed call; indicates you did not answer this call orhad forwarded the call to voice mail.



Call history icons for 9611G Deskphones

Icon Description

Missed call; indicates you did not answer this call orhad forwarded the call to voice mail.



Presence icons for 9611G DeskphonesThese icons indicate the status of a contact whose presence you are tracking if you have a9611G deskphone.

About icons


Icon Description

Presence icon signifying this contact is available; thecontact whose presence is indicated is registered(logged in) and that phone is in an idle state.

Presence icon signifying this contact is currently on hisor her phone; Busy indicator.

Presence icon indicating this contact is not logged in(unregistered).

Presence icon indicating this contact's phone is busywith the Send All Calls feature active. This icon alsodesignates that a feature is not available at this point ofa call.

Presence icon indicating the screen saver on thiscontact's phone is on, or the phone is locked.

“No Presence Available” icon indicating that althoughyou set up presence tracking for this contact, telephoneserver differences prevent this contact from beingtracked.

Presence icon indicating this contact is in a conferencecall.

If a contact cannot be tracked due to telephone server differences, a “no presence” icondisplays for that contact.

Note:Depending on how your phone system is set up, presence tracking may not be available forall system users.

Presence icons for 9608 DeskphonesThese icons indicate the status of a contact whose presence you are tracking if you have a9608 deskphone.

Icon Description

Presence icon signifying this contact is available; thecontact whose presence is indicated is registered(logged in) and that phone is in an idle state.

Presence icon signifying this contact is currently on hisor her phone; Busy indicator.

Presence icon indicating this contact is not logged in(unregistered).




Icon Description

Presence icon indicating this contact's phone is busywith the Send All Calls feature active. This icon alsodesignates that a feature is not available at this pointof a call.

Presence icon indicating that the screen saver of thephone is on, or the phone is locked.

“No Presence Available” icon indicating that althoughyou set up presence tracking for this contact,telephone server differences prevent this contact frombeing tracked.

If the presence information of a contact cannot be tracked due to telephone server differences,a “no presence” icon displays for that contact.

Note:Depending on how your phone system is set up, presence tracking may not be available forall system users.

Administrative messages Your administrator can send important messages such as notification of an early office shutdown due to inclement weather or information about an imminent service interruption to yourdeskphone.

These types of messages can take any of the following forms:

• a text message streaming across the top display line, accompanied by an audible alert

• an audible alert broadcast through the Speaker or the headset if that device is active

• an interrupt screen notifying you that you are receiving an audio alert

While receiving an audible alert, you can switch between the Speaker, handset, and headset,can terminate the pushed audio content by going on-hook, and can adjust the volume, as younormally would during a call.

Telephone stand

The phone can be placed on the stand in a flat position or at an angle.If you have placed thephone vertically for wall mounting, reverse the tab located under the switchhook in the top earpiece pocket on the phone to ensure that the handset is in the correct position. You need asmall screwdriver to lift the tab after it is reversed.

Administrative messages


Viewing Network InformationYour system administrator might ask you to check certain phone or network settings toinvestigate problems. You can obtain network information from the Avaya Menu.

Network Information has seven different screens for viewing the options:Audio parameters, IP(Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X Parameters,Miscellaneous, and Diagnostics.

Your system administrator will instruct you further as to which network information options andsettings are needed.




Chapter 2: Avaya Menu

You can use the Avaya Menu to adjust and customize options and settings for your telephone, accessadditional Web-based applications, get information about your phone and network settings, and log out.When you press the Home button, you see one of the following menus, depending on how youradministrator has set up your system and on the applications available to you:

Note:The menus and sub-menus that appear depend on how your extension was administered. Someoptions or sub-menus may not be available. Contact your System Administrator if you have anyquestions.

• Options & Settings...

• Browser...

• Network Information...

• About Avaya one-X

• Log Out

Options & Settings lets you change your call settings, personalize button labels, adjust brightness andcontrast, select your ringing pattern, set up favorites, assign speed dial entries, and more. See Options& Settings on page 19 for more information.

The Browser menu contains additional web-based applications. (If no web applications are available foryour phone, the Browser menu is not shown.)

About Avaya one-X provides the release number of your telephone software.

Log Out lets you sign off the phone, to protect your settings or to allow another user to log in.

Options & SettingsThe Options & Settings menu contains choices for:

• Call Settings...

• Assign Speed Dial Entries...

• Assign Favorites Entries...

• Application Settings...

• Screen & Sound Options...


• Language and Region...

• Advanced Options...

Call Settings includes choices for automatically displaying the Phone screen when you getan incoming call, when you place a call, or when you answer a call, turning call timers on oroff, controlling how Redial works, turning Visual Alerting on or off, and more.

Assign Speed Dial Entries lets you assign speed dial numbers to up to ten contacts, so youa long press a single digit initiates a call to that person. See Setting up speed dialing onpage 25 for more information.

Assign Favorites Entries lets you build a list of up to nine favorite contacts or features. See Setting up favorites on page 25 for more information.

Application Settings includes choices for personalizing button labels, turning call History onor off and including bridged calls in your call History.

Screen & Sound options includes choices for adjusting your phone's brightness and contrast,ring pattern, background logos, and button clicks and error tones, text size and phone screenwidth.

Language and Region settings includes choices for setting the display language and the timeformat.

Advanced Options includes choices for integrating other applications like Microsoft® ExchangeServer with your phone. You can also set AGC (Automatic Gain Control) for your headset,handset, and/or speaker audio.

Network Information has a sub-menu with seven different viewing options: Audio parameters,IP (Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X Parameters,Diagnostics, and Miscellaneous. Your system administrator may ask you to use this option tocheck certain phone or network settings to investigate problems.

Setting the Phone Screen on callingAbout this taskSet Phone Screen on Calling to Yes to automatically display the Phone screen when you placea call.

Procedure

1. Press Home.

2. Select Options & Settings...

3. Press Select or OK.

4. Select Call Settings.


Avaya Menu



6. Select Phone Screen on Calling.

7. Press Change or OK or use the right or left navigation arrows to set the option toYes or No, depending on the current setting.

8. Press Save.

Setting the Phone Screen on ringingAbout this taskSet Phone Screen on Ringing to Yes to automatically display the Phone screen when you getan incoming call.

Procedure

1. Press Home.





6. Select Phone Screen on Ringing.

7. Press Change or OK or use the right or left navigation arrows to set the option toYes or No.

8. Press Save.

Displaying call timersAbout this taskYou can set your call settings to display the duration of calls. You can turn the call timer displayon or off.

Procedure

1. Press Home.




Options & Settings



6. Select Display Call Timers.

7. Press Change or OK or use the Left/Right arrows to change the setting.

8. Press Save.

Setting redial optionsAbout this taskTo display a list of the last numbers you dialed, or to dial the last number you dialed, you canuse the Redial option.

Procedure

1. Press Home.





6. Select Redial.

7. Press Change or OK or the Right/Left Arrows to toggle between One Number andList.

8. Press Save.

Configuring visual alertsAbout this taskWhen the Visual Alerting option is turned on, incoming calls cause the LED in the top rightcorner of the phone to flash. You can turn Visual Alerting on or off.

Procedure

1. Press Home.

2. Select Options & Settings.



Avaya Menu



5. Select Visual Alerting.

6. Press Change or OK or use the Right/Left arrows to turn Visual Alerting on oroff.

7. Press Save.

Setting the audio pathYou can set your phone to go off-hook on the Speaker or the Headset when you make an on-hook call.If your system administrator has set up auto-answer, incoming calls are alsoanswered on the default audio path you designate here.

Procedure

1. Press Home.

2. Select Options & Settings or Phone Settings.





7. Select Audio Path.

8. Press Change or OK or use the Right/Left arrows to change the Speaker orHeadset setting.

9. Press Save.

Setting dialing optionsAbout this taskYour phone has two dialing options. You can dial as you normally would, for example, pick upthe handset, get a dial tone, and dial the number you want (off-hook dialing). Or, you can set"edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of thenumber, backspace to correct a digit if needed, and when ready, initiate the dialing processusing a softkey.

Note:Edit dialing may not be available to you, depending on how your system is administered.

Options & Settings


Procedure

1. Press Home.





6. Select Dialing options.If your telephone does not display this option, your administrator has not made thisfeature available.

7. Press Change or OK or the Right/Left Arrows to toggle between On-hook andEditable.When on-hook dialing is in effect, dialpad (edit dial) searches are not available.

8. Press Save.

Toggling caller name and numberAbout this taskUse this procedure to toggle the caller name and the caller number if the caller name is toolong to fit in the Deskphone screen.

Procedure

1. Press HOME.

2. Select Option & Settings.


4. Select Call Settings. .


6. Use the up or down navigational keys to highlight Toggle Caller Name andNumber.

7. Press Change or OK to change the value from Yes to No or vice versa.

8. Press Save to save the setting or Cancel to return to the menu without saving.

Avaya Menu



Setting up speed dialingAbout this taskYou can assign speed dial numbers to up to 10 people in your contact list. Then when you wantto call a speed dial contact, simply press the number you've assigned to that person.

Procedure

1. Press Home.


3. Press Select or press the OK botton.

4. Scroll to Assign Speed Dial Entries....If your telephone does not display the Assign Speed Dial option, your administratorhas not made this feature available.

5. Press Select or press the OK button

6. To un-assign an existing speed dial contact, scroll to the line you want to un-assignand Clear. Proceed to the next step to reassign that number.

7. To add a speed dial contact, scroll to the first unassigned line and press Assign orpress the OK button.

8. Scroll to the contact you want to assign and press Select or press the OK button.

9. Select the telephone number you want to assign.

10. Press Selector press the OK button.

Setting up favoritesAbout this taskYou can create a list of up to nine favorite contacts or features for quick access. The contactsand/or features on your favorites list display as you scroll past your last call appearance.

Procedure

1. Press Home.



4. Select Assign Favorite Entries....

Options & Settings


If your telephone does not display the Assign Favorite Entries option, youradministrator has not made this feature available.

5. Press Assign or OK.6. To add a favorite contact, select an assignment line and press the Contacts softkey.

To add a favorite feature, select an assignment line and press the Featuressoftkey.

7. Scroll to the contact/feature you want and press Select or OK.8. If you are assigning a favorite contact, select the telephone number you want to use

to call this favorite person.

Next stepsTo call a favorite contact or access a favorite feature, scroll down through your callappearances. When the favorite contact or feature displays, press the applicable softkey orline/feature button to call the person or activate the feature.

Personalizing labelsAbout this taskYou can change the labels that are displayed for your extensions, features, and systemnumbers or speed dial buttons. For example, you can change the label for your extension toMy Line. If you have a button module attached to your deskphone, you can change any ofthose labels. For example, you can change a Help Desk extension to read Help Desk. Forinformation on editing Autodial button labels, see Assigning labels to pre-assigned (Autodial)numbers on page 81.

Procedure

1. Press Home.

Note:To edit a label on an attached Avaya BM12 Button Module, press the Edit buttonon the module and proceed to Step 10.

2. Select Options & Settings.3. Press Select or OK.4. Select Application Settings.5. Press Select or OK.6. Select Personalize Labels.7. Press Select or OK.8. Select the label you want to edit.

If the label you want to edit is on the Features menu, scroll down past your callappearances, and select the feature you want to edit. If the label you want to edit

Avaya Menu



is on the System Numbers menu, scroll down past your features and select thesystem number label you want to personalize.

9. Press Edit.

10. Type a new label.Press More then Clear to clear all text fields and start over.

11. Press Save or OK.

12. You may revert back to the default button labels by selecting Home > Options &Settings > Application Settings > Restore Default Button Labels and pressingChange and then Default.

Adjusting the brightness or contrast of the displayProcedure

1. Press Avaya Menu.



4. Select Screen & Sound Options...


6. Select Brightness or Contrast.

Note:Contrast adjustment applies only to a deskphone with a black and white displayor a button module attached to a deskphone with a color display screen. Youcannot adjust the contrast of the deskphone's color display screen itself.


8. Select Phone or an attached button module, as applicable.

9. Use the arrow keys to increase or decrease the brightness or contrast.

10. Press Save.

Changing the ring patternProcedure

1. Press Home.

Options & Settings




4. Select Screen & Sound Options.


6. Scroll to and select Personalized Ringing.The ring tone currently selected displays on the status line and a list of all eight ringtones within that category displays with a checkmark next to the pattern currentlyselected. The first softkey indicates the other ring tone category, to allow you toswitch between categories.

7. Press Change to move from one ring tone to the next.

8. Repeat the last step until you find the ring pattern you want.

9. Press Save to make it your ring pattern.

Setting a call pickup ring toneAbout this taskYou can set ring tones to alert you when you receive an incoming call.

Procedure

1. Press Home.




5. Select Call Pickup Ring Type.

6. Press Change or OK or use the Right/Left Arrows to toggle from one ring tone/number to another. Each tone sounds briefly as you move to it.

7. If desired, press Play or OK to listen to the ring tone.

8. Repeat the last two steps until you find the ring tone you want for calls within yourpickup group.

9. Press Save to make it your call pickup ring tone.

Avaya Menu



Setting call pickup alerting indicationAbout this taskYou can set call alerting to notify you visually and/or audibly when you receive an incomingcall.

Procedure

1. Press Home.





6. Access the Screen & Sound Options.

7. Select Call Pickup Indication.


9. Press Change or OK or the Right/Left Arrows to toggle from one choice to thenext, which display in the following sequence: Audible, Visual, Both (audible andvisual), or None (no call pickup alert indication).

10. Press Save.

Changing the background logoAbout this taskIf your system administrator has set up an alternate background choice, you can change thelogo your screen displays. Logos are not available on the 9608 IP Deskphone.

Note:Your system administrator can also change the background logo through the settings file.

Procedure

1. Press Home.



4. Select Screen and Sound Options...

Options & Settings



6. Select Background Logo.

7. Press Change or OK or use the Right/Left arrows to change the logo.

8. Press Save.

Turning button click sounds on and offProcedure

1. Press Home.





6. Select Button Clicks.

7. Press Change or OK or use the Right/Left arrows to turn sounds on or off.

8. Press Save.

Turning error tones on or offYour telephone beeps if you make a mistake or take an action that is not allowed. If you do notwant to hear error beeps, set your error tone to Off.

Procedure

1. Press Home.





6. Select Error Tones.

7. Press Change or OK or use the Right/Left arrows to turn error tones on or off.

Avaya Menu



8. Press Save.

Setting Key Repeat DelayAbout this taskKey repeat delay is the interval of time for which you need to keep a key pressed to repeat theaction.

Procedure

1. Press Home.


3. Press Select, or press the OK button.

4. Scroll to Screen & Sound Options.


6. Scroll to Key Repeat Delay.

7. Press Change, or use the right or left navigation buttons to change the value. Theavailable values are:

• No Repeat

• Default

• Short

• Long

• Very Long

Note:For you to see this feature, your system administrator must first enable it for yourDeskphone.

8. Press Save.

Activating mute alertingYou can configure your Deskphone to alert you if your Dekphone is in mute. The alert can bean audible beep and a visible indication on the top line of your Deskphone.

Options & Settings


Procedure

1. Press Home.




5. Scroll down to the Mute Alerting option.

6. You can set from one of the following three options:

• Audible

• Visual

• Both

7. Press Save.

Picking up a call to another call pickup groupAbout this taskWhen your administrator has set up this feature, you can answer a call ringing at a phone ina call pickup group other than your own.

Procedure

1. Scroll right from the Phone screen to access the Features menu.

2. If necessary, scroll down to Extended Call Pickup and press OK or just press thecorresponding line button.

3. Answer the call as you normally would.

Setting the Phone screen widthProcedure

1. Press Home.




Avaya Menu




6. Select Phone Screen Width.

7. Press Change or OK to change the screen width from Full where each callappearance or feature occupies the entire width of a line to Half mode each callappearance or feature occupies half the width of a line, effectively splitting thescreen in half or Half to Full.

8. Press Save.

Changing the languageProcedure

1. Press Home.



4. Select Language & Region.


6. Select Language.


8. Select a display language.


10. Press Yes to confirm the selected language.

Turning large text on or offAbout this taskUse this procedure to increase the font size that the deskphone displays.

Note:This feature is available only for the English fonts.

Procedure

1. Press Avaya Menu.


Options & Settings





6. Select Text Size.

Note:The Text Size option is available only if it is enabled through the settings file.

7. Press Change or OK to change the text size.If the screen width on page 32 is set to Half and you set the Large Text option toLarge, the screen width will automatically change from Half to Full, to allow the largertext size to display properly. In this case, if you prefer a split screen, you must turnoff large text.

8. Press Save.

Setting the time formatYou can change the way the time displays on your screen. The time format is either 12 or 24hours.

Procedure

1. Press Home.



4. Select Language & Region...


6. Select Time Format.


8. Press Change or OK or use the Right/Left arrows to change the time format.

9. Press Save.

Avaya Menu



Turning automatic gain control on or offAbout this taskThe automatic gain control (AGC) automatically adjusts the audio output level to achieve aconstant and better quality audio.

Procedure

1. Press Home.



4. Select Advanced Options.


6. Select Automatic Gain Control.


8. Select the Handset, Headset, or Speaker for which you want to turn AGC on oroff.

9. Press Change or OK or use the Right/Left arrows to turn AGC on or off.

10. Press Save.

Configuring Hearing Aid CompatibilityProcedure

1. Press the HOME button.


3. Use the up or down navigation keys to select Advanced Options.


5. Use the up or down navigation keys to select Handset Equalization Operation.


7. Using the up or the down arrows, select the option that you want to change the valueof:

• Default

• Audio Opt.

Options & Settings


• HAC Opt.


9. Press Change, and use the left or right navigation keys to change the value for thefiled you have selected.

10. Press Save.

Integrating other applications with your phoneAbout this taskIf your administrator has set up this option, you can integrate Microsoft® Exchange Servercalendar and contacts with your phone. First, establish your credentials by entering the username and password you use for Microsoft Exhange Server email purposes and the domain ofyour Exchange Server. After establishing your credentials, you can set your calendarpreferences.

Procedure

1. Press Home.



4. Select Advanced Options...


6. Select Exchange Integration...

7. If you have already set up your credentials and do not want to change them, proceedto Step 9. To establish or change your credentials, select Email Name & Passwordand enter the following:

• your Microsoft Exchange server email user name,

• your Microsoft Exchange server email password,

• the location (domain/ip address) of the server on which Microsoft Exchangeruns)

• whether you want to be prompted to enter your user name and password everytime you access Microsoft Exchange calendaring on your phone; use theChange key or Right/Left arrows to change this setting from No to Yes or Yesor No.


9. To set or change your calendar preferences, select Calendar and indicate/enter thefollowing:

Avaya Menu



• Whether or not you want your phone to activate the calendaring feature; usethe Change softkey or Right/Left arrows to change the Use ExchangeCalendar setting from Yes to No or No to Yes.

• Whether or not you want your phone to remind you of items on your calendar;use the Change softkey or Right/Left arrows to change the Enable ExchangeReminder setting from Yes to No or No to Yes.

• If you want to be reminded of calendar items, indicate in minutes how far inadvance you want to get a reminder for your appointments. For example,setting the value to 120 will cause a popup/reminder to appear two hoursbefore the appointment start time and setting the value to 5 will cause areminder/popup to appear five minutes before the start time of appointment.Setting the value to 0 minutes will cause the reminder to be displayed at thestart time of the appointment. To enter minutes, select More, then 123 and typethe number of minutes.

• Whether you want the appointment reminder to reappear after a “snooze”period in minutes you specify. For example, setting the Exchange Snooze Timevalue to 5 will cause a Reminder popup to reappear five minutes after you have“snoozed” it.

• Whether or not you want to hear a tone with a reminder popup window; usethe Change softkey or Right/Left arrows to change the Exchange ReminderTone setting from Yes to No or No to Yes.

10. To change your contacts preferences, select Contact and configure the following:

• Whether or not you want your phone to remind you of items on your calendar;use the Change softkey or Right/Left arrows to change the Use ExchangeContacts from Yes to No or No to Yes.

• If you want to change the Exchange subscription period, specify in the Usethe Exchange Subscription Period field.

11. Press Save or OK to save your settings and preferences.

Note:When Exchange calendar is active, a Calendar label displays beneath your lastcall appearance on the Phone screen.

BrowserYour deskphone includes WML Web browser capability to use additional applications. Theapplications available through the Web browser vary depending on how your systemadministrator has configured your deskphone. If you have any questions, contact your systemadministrator.

Browser


Access the browser through the Avaya Menu. If you do not see the Browser option on theAvaya Menu, Web applications are not available for your deskphone.

Using the WML browserProcedure

1. Press Home.

2. Press the down arrow to select Browser.

3. Press Select or OK.The WML browser opens the home page.

4. Use the navigation key to select a link and press OK to open the link.

5. Press Cancel to stop loading the current page.

6. Press Refresh to reload the current page.

7. Press Home to open the home page.

8. Press the PHONE button to close the browser.

Making a call using a Click to dial link

Procedure

1. Select the line with the link for the person or number you want to call.

2. Press the line button corresponding to the line with the link or press OK.The deskphone initiates a call to the person or number associated with the click todial link.

Avaya Menu



Chapter 3: Answering a call

About this taskWhen you receive an incoming call, the phone selects the incoming call automatically. However, if youare already on a call or if you receive more than one incoming call at a time, you may need to select thecall you want to answer manually.

Note:The procedure for answering a call might vary depending on how your phone is administered.

If you do not have the Go to Phone Screen on Ringing option enabled and if the Phone screen is notdisplayed, incoming calls display on the top line of the screen. You can press the corresponding line button(LED) to answer the call.

Procedure

Answer an incoming call in one of the following ways:

• If you are not on another call, lift the handset or press the line button next to the incomingcall, press Speaker, OK, or Answer to answer the call using the speakerphone, or pressHeadset to answer using the headset.

• If you are on another call, from the Phone screen, scroll to the line with the incoming call andpress Answer or OK. The deskphone automatically answers the incoming call and puts theprevious call on hold.

• See Setting the Go to Phone Screen on ringing option on page 0 .

Note:To automatically display the Phone screen whenever you receive an incoming call, set thePhone Screen on Ringing option to Yes. For more information see Setting the Go to PhoneScreen on ringing option on page 0 .

Ignoring an incoming callProcedure

Press Ignore to turn off the ringer for an incoming call


Putting a call on holdProcedure

1. Press Phone to view the main Phone screen, if necessary.

2. If you are not active on the line you want to put on hold, select that line.

3. Press Hold.

Note:

The phone might display a hold timer when you put a call on hold.For moreinformation, see Configuring call timers on page 21.

4. Press Resume or the line button of the held call to retrieve the call. Your systemadministrator may have administered the Hold Recall feature, which alerts youvisually and with a priority ring to remind you of a held call after a certain period oftime.

Muting a callAbout this taskWhile on a call, you can mute the microphone of your phone so that the other party cannothear you. You can configure your deskphone to alert you if your dekphone is on mute. Thealert can be an audible beep and a visible indication on the top line of your deskphone.

Procedure

1. Press Mute during a call so that the other person on the call cannot hear you.

2. Press Mute again to unmute the call.

Note:If a call is on mute and you switch between the handset, headset, orspeakerphone, the mute is turned off. When the call is muted, the Mute buttonlight is on and the top line displays the Mute icon.

Answering a call



Configuring mute alertAbout this taskMute alerting provides audible and visual feedback on the Phone screen when you have muteda call and start speaking. This feature is available only when the Mute Alerting option is set toAudible, Visual, or Both as described in Setting mute alerting and you Mute an active call. Mutealerting is turned off automatically when you press the Mute button to take the call off mute.

Depending on the Mute Alerting setting you choose, the Phone screen provides the followingfeedback actions and options:

• Audible — If you put a call on mute and start speaking, after 15 seconds, the phoneproduces a beep to notify you that you have muted your phone.

• Visual — If you put a call on mute and start speaking, after 15 seconds, the phonesdisplays a message that reads “Phone is on mute” on the phone status line.

• Both — Combines the actions and options of both audible and visual alerting.

When you put a call on mute, the phone displays the status of your Mute Alert settings in oneof the call appearance lines. If you have enabled Mute Alert, the phone displays “Mute Alerton.” If you have disabled Mute Alert, the phone displays “Mute Alert off.”

Procedure

1. To turn the Mute Alert feature off, touch the Mute Alert on line.

2. To turn the Mute Alert feature on, touch the Mute Alert off line.

Transferring a callProcedure

1. From the Phone screen, if the call to be transferred is not already active(highlighted), select the line on which the call to be transferred appears.

2. Press Transfer.

3. Dial the telephone number, or call the person from the Contacts list, or call theperson from the History list.

4. If unattended transfers have been administered, you can hang up now if you do notwant to announce the call. Otherwise, press Complete or OK.

Transferring a call


Note:Unanswered transfers may be returned to your telephone as a recalled transfer.In this case, you hear a priority ring and see the display message Return nextto the call.

Answering a call



Chapter 4: Making a call

About this taskIf you are not on a call, simply dial the number you want to call. If your dialing option is set to "editable"you can edit the number as you enter it, then call it using softkeys; see Making a call using edit dialing onpage 45 for information. Use the Phone screen to view and manage calls. Press Phone to view the mainPhone screen at any time. When the Phone screen is displayed, press Phone to move to the top of thecall appearance list.

Procedure

1. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an availableline.

2. Dial the number you want to call.

Making an emergency callAbout this taskYou do not have to be logged in to make an emergency call. If emergency calling was set upby your system administrator, the Phone screen has an Emergency softkey to immediatelyconnect you with a preset emergency services number.

Your system administrator can configure the PHNMOREEMERGNUMS parameter in thesettings file for your extension with ten additional emergency numbers. If a user dials any oneof the specified emergency numbers, the deskphone will handle the call as an emergency calleven if the telephone is in the locked or unregistered state.

Avaya recommends that for phones connected to SES, only one emergency number shouldbe defined. For use with third-party gateways, refer the relevant Application Notes fornecessary provisioning to enable the configuration.

Important:During telephone failover (switching between telephone system servers during a systemfailure) the Emergency softkey may not be available until your telephone is connected withan alternate server, usually within several seconds.

Procedure

1. Press the Emerg. softkey.


2. If the deskphone prompts "Do you want to make an emergency call?", press the Yessoftkey.Some call servers will call back to confirm the emergency status. The phoneautomatically answers the incoming call on the Speaker by going off hook.

3. To end the emergency call, press the End Call softkey or press the Speakerbutton.

Redialing a numberProcedure

1. From the Phone screen, press Redial.The last number is redialed or a list of the most recent numbers that you have dialedappears from which you can select a number to redial. For information in redialsettings, see Setting Redial Options on page 22 .

Note:The last number dialed and redial list are cleared if the Outgoing Call Log iscleared.

2. If you are working with a redial list, scroll to the number you want to call and pressCall or OK.Your system administrator can disable Redial functionality.

Speed dialing a personProcedure

On the Phone screen, press and briefly hold the dialpad key assigned to the personyou want to call. Or, if speed dial numbers are assigned to a button module attachedto your phone, press the button assigned to the person you want to call.To assign speed dial numbers to up to 10 contacts, see Setting up speed dialing onpage 25

Making a call



Autodialing a pre-assigned numberAbout this taskYour system administrator may set up frequently called numbers such as InformationTechnology or the Help Desk as Autodial numbers, so you can dial them with one touch.

Procedure

1. From the Phone screen, scroll right twice to display the System Numbers menu.To assign labels to or edit labels for your Autodial numbers, see Assigning labels topre-assigned (Autodial) numbers. on page 81

2. Select the number you want to call.

3. Press the Call softkey or the OK button.

Making a call using edit dialingBefore you beginYour system administrator has to authorize this function. To set up edit dialing, see Settingdialing options on page 23.

About this taskUsing Edit dialing feature, you can edit the number before actually dialing by using the Bkspsoftkey. Using softkeys, you can change the number/character format or backspace to "edit"the number before actually dialing it.

Procedure

1. From the Phone screen, enter the number you want to call.

2. To edit the number, press the Bksp softkey to erase the previous character, onecharacter at a time. To change the character format press the 123/abc softkey.

3. Press Call or OK.

Autodialing a pre-assigned number


Making a call using URI dialingAbout this taskWhen you have the edit dial option enabled, you can make a call using the URI dialing feature.To make a call using URI dialing, you must know the URI of the extension that you want tocall.

Procedure

1. Enter the number that you want to call.

a. Press the Bksp softkey to delete the characters you have entered.b. Press the ABC, abc, or 123 softkey to change between the input methods.

2. Enter the complete URI that you want to call.

3. Press the Call softkey to make the call.

Calling a person from the contacts listAbout this taskYou can call a contact in your contacts list by touching the name in the list. You can find a nameby scrolling to it, or by using the search box. Use the dialpad keys to enter the first few lettersof the name and the screen will scroll to the first match in your list.

Procedure

1. Press the Contacts button.

2. Select the person or number you want to call.

3. Locate the contact you want to call by typing the name of the person as listed.For example, if you added John Smith to your contacts List as “Smith, John”, starttyping his last name rather than his first name. Each time you press the dialpad, thelist display shifts to match your input. Alternately, you can scroll up or down to locatethe contact.

4. Press Call or OK.

Making a call



Calling a person from the call historyProcedure

1. Press the History button.

2. Scroll to the left or right to view a separate list of all calls, missed (unanswered)calls, answered calls, or outgoing calls.

3. Scroll up or down to select the person or number you want to call.

4. Select the person or number you want to call.

5. Press the Call softkey or the OK button.

Dialing an E.164 numberAbout this taskE.164 is a standard format of international public telephone numbering. An E.164 number canhave up to 15 digits, preceded by a “+”. Use the following procedure to dial an E.164number.

Procedure

1. Lift the handset.If you are using speakerphone, press SPEAKER, or press an idle line. If you areusing a headset, press HEADSET.

2. Press * * to display the + sign. the “+” softkey.

3. Dial the number you want to call.

Calling a person from the call history


Making a call



Chapter 5: Initiating a group page

About this taskUsing the Group Paging feature, you can make a call to a group of users that your system administratorhas set up for you. A group page supports only one-way audio. That is, when you initiate a group page,only you can speak. When you initiate a group page, the page continues till you end it. However, theparticipants can drop out from the page individually.

To initiate a group page, you must know the group pilot number of the group that you are trying to send apage to. To know about the group pilot number, contact your system administrator.

Procedure

1. Dial the group pilot number.The extensions in the group that you are calling auto answer the page. Wait for seven secondsbefore you speak, the deskphone waits for seven seconds to allow audio path.

2. To end the ongoing page, press the End Call softkey.


Initiating a group page



Chapter 6: About forwarding calls

You can forward your incoming calls to another number or to voice mail. When the Forward button lightis on, one or more of the forwarding features are active. The forwarding features available on your phonedepend on the options your system administrator has set. For more information about the options availableon your extension, contact your system administrator.

Send All CallsAbout this taskWhen Send All Calls (SAC) feature is on, your incoming calls go directly to a predefinedcoverage number, typically your voicemail. Incoming calls ring once at your extension and thengo directly to a number which is set by your system administrator. If the SAC feature isadministered on your phone, a Send All softkey appears on the Phone screen for idle calls.

Pressing Send All turns Send All Calls on. If it is already on, pressing Send All turns it off.

You can also turn Send All Calls on or off by using the telephone Features list.

Procedure

1. From the Phone screen, scroll right to access the Features menu.

2. Select Send All Calls.

3. Press OK or press the line button on which Send All Calls appears to turn SendAll Calls on or off.

Forwarding callsAbout this taskYour phone might have several forwarding features.

Procedure


2. Select Call Fwd.


3. Enter the number to which you want to forward your calls as the destination.After you enter the forwarding number, you hear a confirmation tone.

4. Press OK to turn the call forwarding feature off if it is already on.

Turning off call forwardingProcedure

1. From the Phone screen, scroll right to access the Features menu

2. Scroll down to the active Call Forward button.

3. Press OK or the line button on which Call Forwarding appears.When you turn off the Call Forwarding feature, you hear a confirmation tone.

Setting Enhanced Call Forwarding rulesAbout this taskThis feature enables you to forward the incoming calls on your Deskphone to variousdestination numbers based on call type and call state.

Procedure

1. Access the Enhanced Call Forward feature from the Features list.

2. Select from the following rules that the screen displays:

• Forward all calls:

• Internal [Enter Number]

• External [Enter Number]

• Forward when busy:



• Forward when no answer:



About forwarding calls



If you have any number configured for any of the above rules, the Deskphonedisplays the configured number in place of the text “Enter Number”.

3. In the text field for the selected rule where the cursor is blinking, enter the destinationnumber using the numeric keypad.

4. Press Save to save the destination number.

5. Press Turn on to activate forwarding for that rule. To activate forwarding for all therules, press All on.If you press All on, the Deskphone activates all the rules for which you haveconfigured destination phone numbers.

Editing a ruleProcedure

1. Access the Enhanced Call Forward feature from the Features screen.

2. Press the rule that you want to edit and enter the destination number using thenumeric keypad.

3. Press Save.

Turning off a ruleProcedure

1. Access the Enhanced Call Forward feature from the Features screen.

2. Select the rule that you want to turn off.

3. Press Turn off.

4. To turn off all the active rules, press All off.

5. Press Exit.

Setting Enhanced Call Forwarding rules


About forwarding calls



Chapter 7: Using the conference feature

You can use conference calls to speak with people from different locations on the same call. Additionalconferencing options may be available through Expanded Meet-Me Conferencing. Contact your systemadministrator for more information about this feature.

Setting up a conference callProcedure

1. From the Phone screen, select your active call.

2. Press Conf.


4. When the person answers, press Join or OK to add the person to the existingcall.

5. Press Add and repeat these steps to add another person to the conference call.

Adding a person on hold to a conference callProcedure


2. Press Conf, or Add if you are already in a conference.

3. Select the call on hold that you want to add to the conference.

4. Press Resume to take the call off hold.

5. Press Join or Conf to add the person to the conference call.


Putting a conference call on holdAbout this taskWhen you put a conference call on hold, the other parties can still talk to each other.

Procedure

1. Press Hold during a conference call.

2. Press Resume or OK to resume the conference call.

Dropping the last participant from a conference callAbout this task

Note:This feature is applicable only for a conference call of the AST 1 type.

Procedure


2. Press Drop once the conference is up.The telephone drops the last added person from the conference.

Viewing the details for a conferenceAbout this task

Note:Depending on which server your extension is configured in, you might not be able to seethe details of a conference. If you are not able to view the details of a conference, contactyour system administrator.

Procedure

1. On the Phone screen, select your active call.

Using the conference feature



2. Press Conf.


4. When the person answers, press Join or OK to add the person to the existingcall.

5. Press Add and repeat these steps to add another person to the conference.

6. Press Details button to access the details on the participants.

Viewing the details for a conference


Using the conference feature



Chapter 8: Using bridged call appearances

In addition to your own call appearances, your phone may show one or more bridged call appearanceson the display screen. A bridged call appearance is of another user and allows you to see if that callappearance is in use, answer calls on that appearance, or join a call in progress on that call appearancefrom your deskphone. You can also make outgoing calls on a bridged call appearance when it is not inuse.

Answering a call on a bridged lineAbout this taskAnswering a call on a bridged line is the same as a call on a primary line. If the ringing line isselected, you can answer by picking up the handset or by pressing Speaker or Headset orAnswer.

Procedure

1. Select the bridged call that you want to answer.The ringing line is selected automatically. If you are on another call when a callcomes in to a bridged line, you have to select the ringing line.

2. Press Answer.

Joining a call on a bridged lineAbout this taskYou can join an existing call on a bridged line.

Procedure

1. Select the bridged call in progress that you want to join.

2. Press Bridge.


Making an outgoing call on a bridged lineAbout this taskWhen you make a call on a bridged line, you are using another telephone user’s line. The callerID associated with the call you are making may show the call as coming from you or comingfrom the person whose line you are using. If you have any questions about how the name orextension displays to the person you are calling, contact your system administrator.

Procedure

1. Select the bridged line you want to use.

2. Press OK to get a dial tone.


Excluding others from bridging onto your callAbout this taskUse the Exclusion feature to prevent others who are bridged to your extension from bridgingonto a specific call. You can activate exclusion only during an active call.

Procedure

1. During an active call, scroll right from the Phone screen to access the Featuresmenu.

2. Scroll down to Exclusion and press OK or just press the corresponding linebutton.When you activate Exclusion during a call, all parties except you and the calling/called party are dropped from the call.

Independent alerting for each Bridged Call AppearanceFor you to access this feature, your system administrator must first enable this feature for yourextension.

Using bridged call appearances



The four options available are the following:

• On: The default ringtone is played when there is a call on the bridged appearance.

• Off: No alert is played.

• Delayed: If the call on the bridged appearance is not answered, an alerting melody isplayed after a delay. This delay can be configured by your administrator.

• Abbreviated: There is a single beep to indicate the call on the bridged appearance.

Independent alerting for each Bridged Call Appearance


Using bridged call appearances



Chapter 9: Using the contacts feature

You can save up to 250 names and up to 6 telephone numbers per name. When you press the Contactsbutton, you are automatically put into Contacts search mode.

Note:When you press the Contacts button you may not see all the functionality described in this chapter.This would be because your system administrator has disabled changes to Contacts.

Searching for a contactYou can jump to a certain group of letters in your Contacts list by pressing the associated dialpad button. For example, if you press 3, the Contacts list might display entries starting with D,E, F, or 3 depending on how you set up your contacts. With each successive dialpad key press,the Contacts list “drills down” to display matching entries.

Note:On hook dialing must be disabled to allow this type of Contact search; to enable/disable on-hook dialing, see Setting dialing options on page 23.

Procedure

1. Press Contacts.

2. Using the dialpad, start typing the name for which you want to search.Keep in mind how your Contact list is set up. If you set up your contacts as “LastName, First Name” start typing the letters of the last name. If you have set up yourContacts using a different scheme, type the most likely letter(s) that would matchthe contact you want to find.

3. Press Call to call the person or More then Edit to edit contact information.

Next stepsIf your administrator has set up a corporate contact list or database, you can extend a search.For information, see Extended searching. on page 64


Extended searchingAbout this taskIf your system administrator has set up a corporate contact list or database and has made thisfeature available, you can dial other users in your system by name.

Procedure

1. Press Contacts.

2. Press Search.

3. Use the dialpad keys to enter all or part of the first and last name of the person youwant to call.

4. Press Search to start the search.

5. If the search displays the name and number of the person you want, select the lineon which that person appears and press the appropriate softkey:

• Call to dial that person's number.

• Details to see detail information on this person.

• +Contacts to add this person to your Contacts list.

• Cancel to return to the Search screen.

6. If the search does not locate the person you want, press Cancel and use thisprocedure to perform a different search. For example, if you entered a partial firstand/or last name, enter the name in its entirety and search again.

Viewing a contact's detailsProcedure

1. Press Contacts.

2. Select the contact you want to view.

3. Press Details to see the information available for that contact.Selecting Details is the only way to dial a second or third number for a contact.

4. Press the appropriate softkey to call or edit this contact, delete this contact, or returnto the Contacts screen.

Using the contacts feature



Adding a new contactAbout this taskYou can add up to six numbers for a contact. Selecting "track presence" as a type allows youto track the contact's telephone presence, for example, not logged in, logged in, in use, orsending all calls to another number.

Procedure

1. Press Contacts.

2. Press New.

3. Enter the first and last name using the dialpad.

• Press the number key that corresponds to the letter or number you want toenter until the letter or number is displayed.

• If the characters are on the same key, pause before entering the nextcharacter.

• To enter a space, press 0.

• Enter remaining letters or numbers.

• To delete the last character, press the Bksp softkey.

Note:If you want to remove a letter, number, space, or symbol that is in the middleof the text you entered, use the left and right navigation arrows to place yourcursor after the character you want to remove. Once your cursor is in thecorrect position, press the Bksp softkey to remove the character to the leftof the cursor.

4. Select the next field.

5. Enter the number.

6. Select the next field.

7. Select the type of number entered (Work, Home, Mobile, Track Presence).

8. Press Primary if applicable.The primary number is the one that will always display without having to go intocontact details.

Note:When adding a contact number, you must use your enterprise phone number asthe Primary number as this number is utilized for presence indication.

Adding a new contact


9. If you have another number for this contact, select the next field and repeat fromstep 5.You can add up to five additional numbers for this contact, but you can designateonly one number as primary.


Editing a contactProcedure

1. Press Contacts.

2. Search for and select the contact you want to edit.

3. Press More > Edit.

4. Choose the field you want to edit.

5. Use the dialpad and softkeys to make changes to the contact information.


Assigning specific ringtone to a contactYou can configure the ringtone played when an incoming call originates from a contact in thelocal phone book. Thus when the user receives an incoming call, the user will be able to identifythe caller based on the ringer being played. If no particular ringtone is specified for a contact,the Deskphone plays the default ringtone.

Procedure

1. Press the Contacts button on your phone.

2. Select the contact for which you want to assign a ringtone and press Details.

3. Press Edit.

4. Scroll to Ringer.

5. Use the right or left navigation keys to select the ringtone of your choice.

6. Press Save.




Deleting a contactProcedure

1. Press Contacts.

2. Select the contact you want to delete.

3. Press More > Delete.

4. Press Yes to confirm or No to cancel.

5. Touch Delete again to confirm or Cancel to cancel the deletion.

Accessing Exchange contactsAbout this taskYou can now access and download your Calendar contacts into your phone using yourexchange credentials. You can synchronize and download about 1000 contacts to your phone.These contacts are available under the new screen “Exchange Contacts”. You can also accessyour local PPM contact numbers under the Local Contacts screen and add the exchangecontacts under the PPM. However presence information would be available only for your localcontacts. Note: This feature is available only if your administrator has configured yourextension for the feature.

Using the Exchange Contacts feature, you can perform the following actions on your Outlookcontacts from your Deskphone:

• View the contacts.• Search for a particular contact.• Call a contact.• View the details of a contact.• Copy a contact to your local contacts.

You can not edit or delete an Exchange contact from your Deskphone. You must copy thecontact to your local contacts before you modify any details of that contact.

Before using this feature, you must first enter your Exchange server credentials. To know howto enter your Exchange server credentials, see Integrating other applications with yourphone on page 36

Deleting a contact


Procedure

1. Press CONTACTS.

2. Press the Exchange softkey.

Note:

The Exchange key is unavailable if you have not saved any contacts in yourOutlook application.

3. To copy a contact from the Exchange server to your Deskphone contacts, press+Local.

4. On the Contact Edit screen, specify the name, telephone numbers (up to 6) andtelephone types for the contact.

5. Press Save.




Chapter 10: Call History

The History screen provides a list of recent calls, with information about call disposition such as missed,answered, or outgoing with the caller name and number, call time, and call duration.

Note:The caller number is displayed only if available.

Call History also shows bridged calls If you are a member of a call pickup group, any calls you picked upfor another person or you missed and were answered by someone else in your pickup group are shownwith a Forwarding icon. Using this feature, you can review details of the type of call pickup. When youhave one or more missed calls, the History button illuminates and the Missed Calls icon and the top linedisplays the number of missed calls. To call a person listed in your Call History, see Calling a person fromthe call history on page 47.

Viewing the call historyProcedure

1. Press History.You can go to the top of the list by pressing History again.

2. Scroll to the right or left to view separate lists of answered, outgoing, or missedcalls.

Note:

When contacts whose presence you have set up to track have called you, theapplicable presence icon displays along with their call information. See Abouticons on page 13 for a description of the icons.

3. Scroll up or down to view the entries on the list.


Viewing call history detailsProcedure

1. Press History.

2. Select the number you want to view.

3. Press Details.If you are logging bridged calls as well as your own, bridged call details are identifiedby either CALL FOR: (calls made to the bridged line) or CALLED FROM: (calls madefrom the bridged line) preceding the applicable number. To log/not log bridged calls,see Turning off call history on page 71

4. Press Back to return to the list view.

Adding an entry from the call history to your contacts list Procedure

1. Press History.

2. Select the number you want to add to your Contacts list.

3. Press +Contact.

4. Edit the name and telephone number, if necessary.

5. Press Save.

Removing an entry from call historyProcedure

1. Press History.

2. Select the number you want to delete.

3. Press More > Delete.

Call History



4. Press Delete or OK to confirm, or press Cancel if you do not want to delete it.

Clearing all call history entriesAbout this taskClearing all entries from the call history deletes all of the entries for the specific list you areviewing. For example, if you are viewing the Outgoing calls list, only outgoing calls aredeleted.

Procedure

1. Press History.

2. Select the list you want to delete.

3. Press Clear All or OK to confirm or press Cancel if you do not want to clear all.

4. Press Yes to confirm.

Turning off call historyYou can turn History on or off. If you have bridged call appearances on your phone, you canchoose whether or not to include calls to your bridged lines in your call history log.

Procedure




4. Select Application Settings.


6. Select the type of call history logging you want to turn off.To turn off logging your calls, select History. To turn logging of bridged lines on oroff, select Log Bridged Calls.

7. Press Change or OK to turn call history logging on or off.

8. Press Save.

Clearing all call history entries


Call History



Chapter 11: About the Team button

The Team button feature can be used to monitor the status of the extensions of your teammates from yourDeskphone. You can also answer any calls, which are ringing on your monitored extensions. The Teambutton can also be used as a speed dial to call the monitored station when the monitored extension is inidle state. You can also hear audible alerts for the monitored extensions on your deskphone.

Navigate to the Features Screen to see the monitored extensions.

The following table shows different icons regarding the Team Button feature:

Note:The 9608 model displays these icons in black and white.

Icon Indication

The monitored extension is idle.

The monitored extension is on another call.

The monitored extension is idle, but the user has forwarded all incoming callsto a different extension.

The monitored extension is on another call, and the user has forwarded allincoming calls to another extension.

The monitored extension is idle, and the user has enabled Single Ringing.

The monitored extension is idle, and the user has enabled Multiple Ringing.

The monitored extension is busy on other call, and the user has enabled SingleRinging.

The monitored extension is busy on other call, and the user has enabled MultipleRinging.


Monitoring Team phones using Team buttonProcedure

1. Access the Team button screen on your phone. The screen displays the Teamphones statuses.

2. Press Exit if you want to exit the Team button screen.

Note:The Team button screen will be active till you use the exit option.

Answering an active call on a monitored extensionProcedure

1. Go to the Features screen. The screen displays the statuses of the monitoredextensions.

2. Scroll up and down in the list using the arrow keys to select the extension for whichyou want to pickup the call.

3. To pickup the call that is ringing on the selected extension, press Select , or pressthe OK button, or the line button beside the selected extension.

Speed dialing to a monitored extensionProcedure

1. Go to the Features screen. The screen displays the status of the monitoredextensions.

2. Scroll up and down in the list using the navigational keys to select the extensionyou want to call.

3. Press Select, or press the OK button or the line button beside the extension.

About the Team button



The Deskphone makes a call to the monitored extension.

Note:The phone to which you are making a call must be in idle state.

Setting the ringtone for Team ButtonAbout this taskYou can assign a specific ringtone for your monitored extensions under the Team Buttonfeature.

Procedure

1. Press the Home button.

2. Access Settings > Options and settings > Screen and Sound options.

3. Scroll down to select Team Button Ringtype.

4. Use the right or left navigation keys to select the ringtone that you want to assign.

5. Press Save.

Setting the ringtone for Team Button


About the Team button



Chapter 12: Receiving your messages

Procedure

Press the Message button to connect directly to your voice mail system.The lit Message button and a red light on the upper right-hand corner of your deskphone indicatewhen you have messages waiting. You can use this feature only if your administrator has enabledthis feature. If you have any questions, contact your system administrator.

Logging into your voice mailProcedure

1. To log in to your voice mail, press the Message button.

2. Follow the voice prompts from your voice mail system.


Receiving your messages



Chapter 13: About Features

This chapter describes the features of your deskphone. Your administrator might have set up yourdeskphone with the features and the call appearances on one screen. The Features menu gives youaccess to advanced telephony features, such as and Call Forwarding and Speed Dial buttons. You canuse Send All Calls and Call Forward features to forward incoming calls to other numbers. When you enablethe EC500, you can forward calls from your desk phone to your cell phone. Other features like Call Park,Call Pickup Extended, and Transfer to Voicemail may be available on your Features menu.The Forwardmenu also lists all the forwarding features. The features available depend on what your administrator hasassigned to your phone.

In addition to the Features menu, your administrator might also provide selected features on softkeys onthe call appearance (Phone) screen. Frequently used features can also be set up on the Quick Touchpanel, if the panel is activated. For more information about what features and options are available foryour extension, contact your system administrator.

Accessing the Features menu Procedure

1. From the Phone screen, use the navigation button and scroll to the right side toaccess the Features menu.For models with LEDs, the LED next to the feature name indicates if the feature iscurrently on or off. If the light is on, the feature is on.To return to the main Phone screen, press Phone or scroll to the left. Scrolling rightdisplays the System Numbers menu screen; scrolling right again displays the Phonescreen.

2. Scroll down to see the features that have been administered for your extension.

Feature TableFeature names are often abbreviated to fit your deskphone or button module display area. Usethis table as a cross-reference to standard feature names and their corresponding commonabbreviations. Depending on how your system is administered, not all features shown here


may be available to you. For detailed information about a feature, click its link in the FeatureName column.

Feature Name Common Abbreviation

Auto Dial on page 45 Phone number or extension set up by youradministrator as an auto-dial number, followed by atelephone icon or “Autodial”

Auto Intercom on page 82 Auto Icom; Auto In

Automatic Callback on page 82 Auto Callback

Call Forwarding All Calls onpage 51

Cfrwd or CFrwd with a third-party's extension ifapplicable

Call Forwarding Busy/Don'tAnswer

CFBDA

Call Park on page 84 Call park

Call Pickup on page 86 Call pickup

Calling Party Number Blocking onpage 83

CPN Block

Calling Party NumberUnblocking on page 83

CPN Unblock

Dial intercom on page 86 Dial Icom

Directed Call Pickup on page 85 Dir Pickup

EC500 on page 89 EC500

Exclusion on page 60 Exclusion

Extend Call for EC500 onpage 89

Extend Call

Extended Call Pickup on page 32 Ext Pickup

Malicious Call Trace on page 87 MCT Act

One-step Recording on page 87 Audix Record

Priority Calling on page 88 Priority Call

Send All Calls on page 51 SendAllCalls, SAC, or SAC with a third-party'sextension, if applicable

Whisper-page on page 88 Whisper Act

Presence Information onpage 91

Presence

Enhanced Call Forwarding onpage 52

ECF

About Features



Feature Name Common Abbreviation

Bridge Call Appearance on page 59

BCA

Hearing Aid Compatibility onpage 35

HAC

Note:If you have personalized labels for any of the features available to you, the personalizedlabel displays instead of the feature abbreviations shown here.

Monitoring other extensions at a glanceAbout this taskIf your job requires that you cover or monitor phones for others, your system administrator mayset up “busy indicators” so that you can see whether an extension you cover is idle or busy ata glance. Extensions you can monitor with busy indicators show the word “Busy” next to theextension number.

Procedure

1. From the Phone screen, press Features on the top right corner of the screen.

2. Press System Numbers to display the System Numbers menu.

3. If necessary, scroll to the line button for the extension you want to check. If thatextension is in use, the busy indicator displays next to the word Busy.

4. To call a monitored extension, scroll to the applicable line and press the line buttonassociated with that extension.

Assigning labels to pre-assigned (Autodial) numbersAbout this taskAutodial numbers are frequently-called numbers in your office or organization, for example, aHelp desk number. Your system administrator sets up Autodial numbers, but you can assignand edit their labels. The administrator might just allot a specific button to be an Autodialnumber, but leave the number itself blank; in this case you can add the number yourself.

Procedure

1. From the Phone screen, scroll right twice to display the System Numbers menu.

Monitoring other extensions at a glance


2. Scroll to the line to which you want to assign a label or number.Some labels are not editable. If you can't scroll to a certain line or hear an error tonewhen you press the line button, you cannot edit that label.

3. Press Edit or the OK button.

4. Use the dialpad to enter the label text or the Autodial number.

5. Press Save.

Setting up automatic call backAbout this taskWhen an extension you call is busy, use Automatic Call Back to receive a return callautomatically, as soon as that extension is free.

Procedure

1. After calling an extension and while receiving a busy signal, scroll right from thePhone screen to access the Features menu.

2. If necessary, scroll down to Auto Callback and press OK or just press thecorresponding line button.

3. When you hang up the callback call, the feature deactivates automatically.

Making an auto intercom callAbout this taskUse the Auto-Intercom feature to call a specific extension or intercom group.

Procedure

1. Before dialing, scroll right from the Phone screen to access the Features menu.

2. If necessary, scroll down to Auto Icom and press OK or just press the correspondingline button.Two numbers display with the Auto Icom feature, for example “Auto icom 2 3”. Thefirst number denotes the intercom group number for the Dial Intercom feature. Thenext number denotes the extension your administrator has predefined as yourautomatic intercom destination extension.

About Features



3. Press the number(s) that corresponds to the destination extension.

4. Press Enter or OK to activate the intercom call to that extension, where the callappearance identifies the incoming call with your name followed by ICOM.

Blocking your extension from displaying during callsAbout this taskYou can override the system (default) setting to display your extension on outgoing calls. Usethe Calling Party Number Blocking feature to prevent your number from displaying.

Procedure


2. Select CPN Block.To stop calling party number blocking, see Displaying your extension on outgoingcalls on page 83.

3. Press OK.

4. Enter the extension number you do not want the called party to see.

5. Press Enter or OK to start calling party number blocking.

Displaying your extension on outgoing callsAbout this taskIf you used the CPN Block feature to block your extension's display on calls you make, youcan change it back using CPN Unblock. CPN (Calling Party Number) Unblock lets parties youcall see your extension.

Procedure


2. Select CPN Unblock.To set up calling party number blocking, see Blocking your extension from displayingduring calls on page 83.

3. Press OK.

4. Enter your extension number.

Blocking your extension from displaying during calls


5. Press Enter or OK to stop calling party number blocking.

Parking a callAbout this taskUse the Call Park feature to answer a held call at another extension if you are part of atelephone coverage or hunt group. For example, if you need to go to another location to verifysome information, you can park your current call and answer it at another location within yourgroup.

Procedure


2. If necessary, scroll down to Call Park and press OK or just press the correspondingline button.

3. At the other telephone, press the Call Park line/feature button to unpark the call.

Unparking a callAbout this taskUse the Call Unpark feature to release a call from the extension at which it was parked, whenthe extension is part of a coverage or hunt group.

Procedure


2. If necessary, scroll down to Call Unpark and press OK or just press thecorresponding line button.

3. Enter the original extension from which the call was parked.

4. Press Enter or OK to release (unpark) the call.

About Features



Configuring Enhanced Call Pickup Alerting About this taskThis feature enables you to configure an optional audible and visual alert when an incomingcall to someone in your corresponding call pickup group is ringing.

Procedure

1. Press the Home button on the phone.



4. Select Sound & Screen Options.


6. Select Call Pickup Ring Type.

7. Use the right or left navigation keys to select the ringtone you want to assign.

8. To set the type of alerts for call pickup, select Call Pickup Indication.

9. Use the right or left navigation buttons to change the indication type, and pressSave.

Picking up a call to another extensionAbout this taskWhen your administrator has set up this feature, you can answer a call ringing at anotherextension without having to be a member of a "pickup group."

Procedure


2. If necessary, scroll down to Directed Call Pickup and press OK or just press thecorresponding line button .


Configuring Enhanced Call Pickup Alerting


Picking up a call from your pickup groupAbout this taskWhen your administrator has set up your phone as part of a "pickup group" use the Call Pickupfeature to answer any other phone in the group.

Procedure


2. If necessary, scroll down to Call Pickup and press OK or just press thecorresponding line button.


Calling someone in your intercom groupAbout this taskIf your system administrator has set up an intercom group, you can call anyone in that groupby pressing a few numbers.

Procedure


2. If necessary, scroll down to Dial Icom and press OK or just press the correspondingline button.The intercom group number shows next to the Dial Intercom feature and the nextdenotes the extension your administrator has predefined as your automaticintercom destination extension.

3. Press the number(s) that corresponds to the destination extension.

4. Press Enter or OK to activate the intercom call to that extension, where the callappearance identifies the incoming call with your name followed by ICOM.

About Features



Tracing a malicious callAbout this taskUse the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts acontroller to begin call tracing and provide information for reporting this call. This feature isavailable only if your administrator has set up the phone system to trace and track maliciouscalls and there is an attendant or controlling user to oversee the trace.

Procedure


2. If necessary, scroll down to MCT and press OK or just press the corresponding linebutton to start the trace.An alerting tone and/or flashing LED signifies the trace is active. Hanging updeactivates MCT.

Important:

Some countries, states, and localities have laws that determine if and under whatcircumstances you can use Malicious Call Trace (MCT) Before using the MCTfeature, you must understand and comply with these laws.

Recording a callAbout this taskUse the One Touch Recording (OTR) feature to record a malicious call on your voice mailsystem. This feature is available only if your administrator has set up the feature on yourtelephone.

Procedure


2. If necessary, scroll down to OTR and press OK or just press the corresponding linebutton to start recording the call.

Important:

Tracing a malicious call


Some countries, states, and localities have laws that determine if and under whatcircumstances you can record telephone conversations. Before using the OTRfeature, you must understand and comply with these laws.

3. Hang up to stop recording.

Making a priority callAbout this taskUse the Priority Calling feature to provide a special type of call alerting between internaltelephone users, including the attendant. The called party hears a distinctive ringing when thecalling party uses Priority Calling.

Procedure


2. If necessary, scroll down to Priority Call and press OK or just press thecorresponding line button.

3. Enter the extension you want to call.

4. Press Enter or OK to immediately start dialing the priority call to that extension,where the call appearance will show the incoming call as a priority call.

Interrupting a call with a whisper pageAbout this taskUse the Whisper Page feature to interrupt or “barge in” on another user's call and make anannouncement. This feature is unique because only the person on the paged extension canhear the page. Other parties on the call cannot hear the page, and the person who makes thepage cannot hear anyone on the call. If the paged user has a display telephone, the pageduser can see your caller ID. For example, users A and B are on a call. You have an urgentmessage for user A and make a whisper page. All three users hear the tone that signals thepage, but only user A hears the page itself. You cannot hear user B.

Procedure


2. If necessary, scroll down to Whisper Page and press OK or just press thecorresponding line button .

About Features



3. Enter the extension you want to call.

4. Press Enteror OK to immediately start dialing and deliver your message when theperson you called answers.

Visual alert for an encrypted callUsing your Deskphone, you can now see whether an incoming or an outgoing call is encrypted.The secure status is indicated by the secure icon (a padlock) on the on the call status line.

Note:

Only the connection to and from the phone instrument is encrypted. This encryption may notextend beyond the call server. For the 9608 Deskphones, if you have set the screen width ofyour Deskphone to half, the Deskphone does not show the secure icon.

Configuring simultaneous ringing for multiple phones usingEC500

About this taskUsing the EC500 feature, you can program your deskphone in such a way that the deskphoneand your cell phone rings simultaneously when there is an incoming call. With this feature, youcan answer office calls while you are away from your desk. The system administrator has toadd your cell phone number and program the desk phone.

Procedure


2. Select EC 500.

3. Press OK to turn simultaneous ringing on or off.

Extending a call to your cell phone (EC500)About this taskThe Extend Call feature allows you to “extend” a call that is active on your office phone to yourcell phone using EC500 Extension to Cellular. This allows you to transfer an office call to your

Visual alert for an encrypted call


cell phone and move away from your desk. This feature is programmed by your systemadministrator.

Note:Your system administrator sets the destination telephone number.

Procedure


2. Select the Extend Call feature.

3. Press OK to send the call to your cell phone.

4. Answer the call on your cell phone. The call remains active on your desk phone aswell, so you can switch back if you want.

About Features



Chapter 14: Tracking presence information

Using the Track Presence feature of your Deskphone, you can view presence information of users in yourcontact list.

This feature allows a user to see if someone they want to get in touch with is available or not, and receivean indication of when they become free to receive a call. In addition, when you are on a call, other userscan see that you are busy and either call later or contact you using another method.

To see the presence information of a contact, you must first set the Track Presence option to Yes for thatparticular contact. You can turn on the Track Presence option while adding a contact. You can also chooseto turn the Track Presence option on or off by editing the details of a contact. To know more about addingand editing a contact, see the chapter Using the contacts feature.

Note:

You can not see the presence information of your contacts unless your system administrator enables thepresence feature for your extension.

Press CONTACTS. The Deskphone displays presence icons in your contacts list to show the status ofyour contacts.

To know about the presence icons, see About icons on page 13


Tracking presence information



Chapter 15: About Hotline

The Hotline feature allows you to dial a pre-configured number, which your system administrator hasalready set for you.

To dial the hotline number, lift your handset; or press the SPEAKER button. Alternatively, if you are usinga headset, press the HEADSET button. The deskphone automatically dials the number that your systemadministrator has configured for you.


About Hotline



Chapter 16: Using the Calendar

If your administrator has set up the Exchange Integration option under Advanced Options on the AvayaMenu, you can integrate the Microsoft® Exchange Server calendar with your phone. When ExchangeCalendar is active, a Calendar label displays beneath your last call appearance on the Phone screen.Appointments display in the order of their start times and are removed once the meeting time expires.Calendar information is updated whenever you log in to your phone, when you change calendar settings,when you access the Calendar, and when you press the Refresh softkey while viewing anappointment.

Note:To enable the Calendar and set an appointment advance reminder time and tone, see Integrating otherapplications with your phone.

Calendar Appointment RemindersAbout this taskIf you have set the Exchange Reminder option to Yes, a pop-up displays to remind you ofupcoming calendar appointments when the Exchange Reminder Time you set is reached.

Procedure

To ignore the reminder now, but to be reminded after a “snooze” period (set using theExchange Integration option on the Avaya Menu), press Snooze. To ignore thereminder completely, press Dismiss instead.

Reviewing your appointmentsYou can use your phone to review your calendar appointments at any time.

About this task

Note:

See Integrating other applications with your phone to enable the Calendar application and tooptionally set a visual and/or audio reminder time or a reminder “snooze” period.


To access the Calendar from the Phone screen, scroll down past the last call appearance lineand select Calendar or press OK. Appointments display in start time order.

• With an appointment displayed, choose one of the following options:

- Press Prev or Next to move backward or forward from one appointment toanother.

- To call the person with whom you have the appointment, a telephone number mustbe present on the Appointment detail screen. Press Call to call that person.

- To update the calendar with any new appointments you may have set up on yourcalendar, press More, then Refresh.

- To exit the calendar and return to the Phone screen, press More again.

- If you pressed More and want to re-display the previous set of softkeys (Call, Prev,Next), press More, then Exit.

Using the Calendar



Chapter 17: Limited access during failover

One or more telephone system servers provide your phone with its connectivity, features, and functionality.If a disconnect or switch from one server to another occurs, your phone goes into "failover" mode to keepit operating while alternate server resources are established. Depending on the server your phone is on,a Failover icon may appear on the top display line to notify you that failover is in effect.

Failover has different stages. For example, while your phone transitions to a new server it is in “limbo”and functionality may be limited. Then when the alternate server is active, your phone assumes thefunctionality available on that server, which may not be the same as your original server. When the originalserver is restored, your phone transitions back (failback) and functionality may again be limited during thetransition. When your phone is back on the original server, normal functionality is restored. Failover andfailback are automatic; you have no control over failure mode.

Keep in mind that during failover certain features may not be available and telephone functionality maybe limited. Check the softkeys at the bottom of the display to determine the actions you can take duringfailover; also try the Phone button to display the Avaya Menu for possible actions.

Important:Do not log your telephone off during failover or until normal service is restored on your original telephoneserver. Logging off during failover, during transition to or from an alternate server, or while your phoneis active on an alternate server may cause your phone to become inoperable.

The following conditions apply when your telephone is in failover mode:

• Messages like “Acquiring service” (if telephone registration has not completed), “Link recovery,”“Limited phone service” (if the telephone is unable to log in to any of the servers), and “Calls may belost ” may inform you of a failover situation.

• If you are on a call when failover occurs, that call will remain active. You cannot initiate new callswhile your phone transitions to the alternate server.

• Certain softkeys may not display and their related functions may be unavailable until transition to thealternate server is complete.

• Call connection may take longer than usual.

• During the transition to a new server, any active conference calls, call transfers, and held calls maybe dropped. Incoming calls may not reach you; such calls may go to voice mail.

• Emergency calls may or may not work, depending on the stage of failover and the functionalityavailable on the alternate server.

• Once the transition to a new server has occurred, bridged call appearances are available. Despitea "Log Bridged Calls" option setting of yes, bridged calls are not logged during failover but areavailable once the phone transitions to the alternate server.


• The Message Waiting Indicator is cleared, but voice mail may still be available if the voice mail serverto which calls are being sent is not in failover.

• Once the transition to a new server has occurred, advanced features like Call Park/Unpark, PriorityCall, or Automatic Callback may be available. Favorite features are not available during failover butshould be available after transition to the alternate server, depending on your system's failoverstructure.

• Autodial numbers are available on the System Numbers screen during failover.

• If your phone operates under the latest software, changes to Options & Settings can be made/saved.Note that any new or changed settings for these options may not become effective until the phonetransitions to the alternate server or fails back to its original server.

• If your phone operates under the latest software, Contacts can be accessed and changed duringfailover to the alternate server. However, contact changes and new entries are limited to no morethan 25 and only one change to a specific contact is allowed. Also, contact searches may be limited;in this case the message “Limited Search results available” displays.

• Once the transition to a new server has occurred, if you are part of a corporate Directory or database,access may be limited to local contacts only.

• You can press the Phone button to access Browser Web links/pages during failover (if normallyavailable), however, any “click to dial” links will not work until the phone transitions to the alternateserver.

• Transitions back to the normal server will restore all original functionality.

Limited access during failover



Chapter 18: About locking and logging in toand out of your telephone

Logging in and out maintains your preferences, call information, and options if you share a telephone withother users. Lock your phone or log out to prevent unauthorized use of your telephone during anabsence.

Note:Depending on how your phone is administered, for example, whether Call Log History backup is enabledor not, Call history may be lost when you log out your extension.

Logging in to your deskphone extensionAbout this taskLog in from the initial screen when it prompts you for your Username. Depending on your phonesystem, certain deskphones allow you to log in and use another person's phone as a “visitinguser.” When you are logged in to another phone as a visiting user, a preset timer may terminateyour login after a predetermined period of inactivity. When you log in to another phone as avisiting user, your “home” phone becomes inactive for all but emergency calls and displays amessage indicating you are logged in at a different phone.

Procedure

1. Enter the extension number your system administrator has assigned to you forlogin.

2. Scroll down to Password.

3. Enter the password your system administrator has assigned to you.

4. If applicable, enter your SIP User ID.

5. If your system is set up to allow visiting user privileges, use the right or left navigationarrow to indicate whether you are this phone's primary user (Yes) or whether youare a visiting user of this phone (No).

6. Press Enter or OK.


Locking and unlocking your telephoneAbout this taskLocking your phone when it is idle prevents it from being used to make a call, with the exceptionof an emergency call. When locked, a padlock symbol displays and the only actions you cantake are to receive calls, make an emergency call, or unlock the phone. Locking your phonedoes not log it out; you are still logged in but must enter your login password when you unlockthe phone. If you press a button that is not allowed on a locked phone, an error beep sounds.When you lock your phone, your presence status changes to Away.

Procedure

1. If the Phone screen is not displayed, press Phone. To lock the phone, be sure nocalls are in progress. Alternately, on the Feature menu, select Phone Lock.

Note:Complete any active calls or other telephone functions before attempting to lockthe phone.

2. Press the Lock softkey.

3. To unlock your phone, press the Unlock softkey and enter the password you usefor telephone login.

Logging out of your deskphone extensionProcedure

1. Press Home.

2. Scroll down and select Log Out.

3. Press Yes or OK.

4. Your contacts, speed dial settings, favorites, and Autodial numbers are saved duringlogout and are available the next time you log in to your extension. If you had loggedin as a guest user, the deskphone's original settings are restored upon logout.If you logged in to this phone as a guest user, the deskphone's original settings arerestored upon logout.

About locking and logging in to and out of your telephone



Index

A

access ........................................................................97limited during failover ...........................................97

Active calls .................................................................89directing to cell phone ..........................................89

Administrative messages ...........................................17about ....................................................................17

AGC ............................................................................35Applications ................................................................63

contacts ................................................................63Appointments .............................................................95

reviewing calendar ...............................................95audio path ...................................................................23

on-hook ................................................................23Auto intercom call .......................................................82Autodialing ............................................................45, 81

calling a person ....................................................45setting up .............................................................81

automatic call back .....................................................82Avaya Menu ....................................................19, 32, 33

about ....................................................................19options .................................................................19screen width .........................................................32text size ................................................................33

B

back-panel ..................................................................12Background logo ........................................................29bridged call appearance .............................................59

joining ...................................................................59Bridged call appearance .............................................59

about ....................................................................59Bridged Calls ..............................................................59

answering .............................................................59Bridging ......................................................................60Browser, WML ............................................................37busy indicator .............................................................81button click sounds .....................................................30

configuring ...........................................................30Button labels ...............................................................26

personalizing ........................................................26Button labels, restoring to default labels ....................26Button module, adjusting brightness or contrast ........27

C

Calendar .....................................................................95about ....................................................................95reminders .............................................................95reviewing appointments on ..................................95

Calendar, preferences ................................................36Calendar, setup ..........................................................36call ..............................................................................88Call back .....................................................................82Call history ..................................................................47

calling from ...........................................................47Call History .................................................................15

icons .....................................................................15Call history log ............................................................69

about ....................................................................69Call parking ................................................................84Call pickup ..................................................................86call pickup alert indication ..........................................29

setting ..................................................................29Call Timers .................................................................21

displaying .............................................................21Call unparking ............................................................84Calling ........................................................................38

using a click to dial link ........................................38Calling a number ........................................................45

using Autodial ......................................................45calling a person ..........................................................44

using speed dial ...................................................44calling a person from the contacts list ........................46calling intercom group ................................................86calling using intercom .................................................86Calling using intercom ................................................82Click to dial .................................................................38

making a call using ..............................................38conference ..................................................................56Conference calls ...................................................55, 56

about ....................................................................55dropping a participant ..........................................56putting a call on hold ............................................56setting up .............................................................55

Conference Calls ........................................................55adding a person on hold ......................................55

contacts ..........................................46, 63, 64, 66, 67, 70adding from call history ........................................70calling a person ....................................................46


deleting ................................................................67editing ..................................................................66searching .............................................................63selecting ...............................................................64

Contacts ................................................................63, 65about ....................................................................63adding a new contact ...........................................65

coverage .....................................................................51

D

details .........................................................................56Dial intercom call ........................................................86Dialing Options ...........................................................23

setting ..................................................................23Directed call pickup ...............................................32, 85Disconnects ................................................................97

about ....................................................................97Display ........................................................................27

adjusting brightness .............................................27adjusting contrast .................................................27

E

E.164 ..........................................................................47EC500 ........................................................................89

Extend Call ...........................................................89Edit dialing ............................................................23, 45Emergency call ...........................................................43encrypted call .............................................................89Enhanced Call Forwarding, rules ...............................52Error tones ..................................................................30

turning off .............................................................30Exchange contacts .....................................................67Excluding others from bridging ...................................60exclusion ....................................................................60Extension ....................................................................83

blocking display of ................................................83unblocking display of ............................................83

F

failover ........................................................................97Favorites .....................................................................25

setting up .............................................................25Feature abbreviations .................................................79Feature table ..............................................................79Features .....................................................................79

about ....................................................................79accessing .............................................................79

forwarding .............................................................51, 52

a call .....................................................................51turning off .............................................................52

Forwarding calls .........................................................51about ....................................................................51

G

group page .................................................................49Guest login .................................................................99

H

HAC, hearing aid compatibility ...................................35Handset AGC .............................................................35Headset AGC .............................................................35history .........................................................................47

calling from ...........................................................47History ...................................................................69–71

clearing all call entries ..........................................71of calls ..................................................................69removing a call from .............................................70turning off .............................................................71viewing call details ...............................................70viewing for calls ....................................................69

Hold ......................................................................40, 56putting a call on hold ............................................40putting a conference call on hold .........................56

hotline .........................................................................93

I

Icons in telephone display ...............................13, 15, 16about .........................................................13, 15, 16

Incoming call ..............................................................39ignoring ................................................................39

incoming calls .......................................................41, 51forwarding ............................................................51sending to coverage .............................................51transferring ...........................................................41

Incoming calls .......................................................39, 89answering .............................................................39directing to multiple telephones ...........................89

Intercom group ...........................................................86

K

key repeat delay .........................................................31


L

Language ...................................................................33changing ..............................................................33

legal notices .................................................................2Locking the phone ......................................................99Locking your telephone ............................................100Logging in to your deskphone extension ....................99Logging in to your telephone ......................................99Logging out of your telephone extension ...................99Login as a guest user .................................................99Logo ...........................................................................29

M

malicious call tracing ..................................................87Messages .............................................................17, 77

about ....................................................................17receiving ...............................................................77

Microsoft Exchange integration ..................................36monitoring other extensions .......................................81mute alerting ...............................................................41muting calls ...........................................................40, 41

N

name ..........................................................................24navigation arrows .......................................................13

right and left .........................................................13up and down ........................................................13

navigation tips ............................................................13Network information ...................................................18

viewing .................................................................18

O

On-hook dialing ..........................................................23Options & Settings ..............19–23, 25, 27–29, 33, 71, 81

about ....................................................................19call history ............................................................71call pickup alert settings .......................................29changing language ...............................................33changing ring pattern ...........................................27configuring visual alerts .......................................22go to phone screen on ringing .............................21phone screen on calling .......................................20redial settings .......................................................22Setting Autodial numbers .....................................81setting call pickup ring tone ..................................28Setting dialing options ..........................................23Setting favorites ...................................................25

Setting speed dial numbers .................................25outgoing calls ........................................................43, 60

making a call ........................................................43making a call on a bridged line ............................60

Outgoing calls .............................................................44redialing a number ...............................................44

Outgoing Calls ......................................................45, 83blocking extension display ...................................83edit dialing a number ............................................45unblocking extension display ...............................83

P

page ...........................................................................88Parking calls ...............................................................84Phone Screen on ringing ............................................21

setting ..................................................................21Phone Screen Options on calling ...............................20

setting ..................................................................20Phone Settings ...........................................................19

about ....................................................................19Picking up calls ...............................................32, 85, 86presence .....................................................................91Presence icons .....................................................15, 16Priority Call .................................................................88problems with telephone ............................................97

R

recording a call ...........................................................87Redial .........................................................................44redial options ..............................................................22

setting ..................................................................22Ring Pattern ...............................................................27

changing ..............................................................27Ring tone ....................................................................28

setting for call pickup ...........................................28

S

screen width ...............................................................32setting ..................................................................32

Search ........................................................................64database ..............................................................64extended ..............................................................64

SENDALL ...................................................................51setting, editing, disabling ............................................52Speaker ......................................................................35speed dialing ..............................................................44

calling a person ....................................................44Speed Dialing .............................................................25


setting up .............................................................25

T

team button ................................................................74answering call ......................................................74speed dialing ........................................................74

Team button ................................................................73Telephone display icons ..................................13, 15, 16

about .........................................................13, 15, 16Telephone stand .........................................................17

about ....................................................................17text size ......................................................................33

turning off .............................................................33Time format ................................................................34toggling .......................................................................24tracing calls ................................................................87Transfer ......................................................................41

U

Unlocking the phone ...................................................99Unparking calls ...........................................................84URI dialing, making a call ...........................................46

V

Visiting user, logging in as ..........................................99Visual Alerts ................................................................22

configuring ...........................................................22Voice mail, logging in ..................................................77

W

Whisper page .............................................................88WML browser, browser ...............................................38


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