Avaya Scopia Use Cases: Vertical Industries November 2013.

Avaya Scopia Use Cases:Vertical Industries

November 2013

© 2013 Avaya Inc. All rights reserved. 22

Scopia Use Case SlidesRemove this slide before presenting to customers

Select slides appropriate for your customer …

Purpose

Provide high-level examples of Scopia video use cases and applications Spark video solution conversations to create interest with customer Follow up with customer specific application discovery session and a Scopia Demo

Presenters Avaya Account Managers, Video Specialists, Inside Sales Team, Partners

Audience End Users and Prospects

Industry highlight or relevant quote

A few unique Scopia features

Each slide includes

• Industry challenges

• Sample applications

• Resulting benefits

Speaker notes provide additional background


Avaya Scopia Vertical Use Cases

Banking

Education

Entertainment

Federal Government

Financial Services

Healthcare

Hospitality

Insurance

Legal

Manufacturing

Oil & Gas

Pharmaceutical

Retail

State and Local Government

Telejustice

Telemedicine

Index of Use Cases — click to link


Banking Increasing Customer Engagement and Satisfaction

Benefits and Impact Access experts not available at local branch Create new revenue streams and increase cross selling activity without over

investment in staff Build trust when humans are not physically available Video recording, streaming, archiving to meet compliance regulations if needed Increased collaboration results in faster, more informed decisions / actions

Applications Personal Banking with VIP

customers over secure video

- Subject matter experts, Trust officers, loan officers, serve customers at multiple branches

Video training on new banking services for commercial customers

Video ATMs and call centers

Board & staff meetings with regional bank presidents

Project management and regulatory policy updates with mobile staff

Corporate Client meetings

M & A negotiations

Challenges Enhance customers banking experience Increase customer retention in highly competitive industry Ensure compliance and keeping up to date on new regulations Grow high-value services and revenue through branchesIndustry Snapshot

Rather than reinventing the teller

experience, banks should pursue

video banking as an omnichannel to

improve customer engagement.

(Video Banking, Lights, Camera, Transaction?

Celent Research 2013)

Avaya is working with the largest

manufacturer of ATMs in China to create

video teller machines (VTMs) for banks

using Scopia video and contact center

technologies. The VTMs are aimed at

customers in branches to access

specialized customer service agents in

central locations.

Scopia Value Recording for compliance Ease of use Elegant design Simplified mobile & BYOD video

*

*see Financial Srvcs slide


EducationMaking the Grade with Video-Enhanced Learning

Benefits and Impact Richer curriculum with more class offerings from academic leaders regardless

of location

Broader reach of geographically dispersed students & corporate students

Increased student engagement with interactive video, content sharing, visual learning

Projects more innovative, campus-of-the-future image

Enhanced school district collaboration and improved productivity

Applications Distance Learning among school

districts, home-bound students, campuses, corporate partners

Virtual field trips

Office hours

Faculty meetings

Emergency response

Recruiting

Academic research collaboration

Expert lectures

Professional development

Challenges Pressure to meet needs of student and staff while facing tight budgets Reduced on-campus enrollment New pedagogical styles including MOOCs and internet degrees Equal access to education Keeping up with technology-savvy studentsIndustry Snapshot

Biggest drivers for video-based learning: Student engagement (89%) Blended/virtual learning (79%) Reduced costs (39%) (Center for Digital Education 2013 survey to K-12 and Higher Ed)

Eighty-five percent of education institutions allow BYOD on their wireless networks. (Bradford Networks: Impact of BYOD on Education May 2013)

Scopia Value Simplified mobile & BYOD video Unlimited free licenses Unprecedented interoperability Ease of management Slider review capability Visit Avaya in Education

http://www2.avaya.com/am/camp/us/rtc_infogra_edu/index.html?cmp=EMC-VC-AMFY13-TRIAL-SI


EntertainmentExpanding Global Reach for Talent and Production Teams

Benefits and Impact

Immediate review of ‘takes’ with remote directors and producers regardless of their location

Shortened time to project completion

Improved talent search globally and extended reach

Increased creativity and faster script production via increased collaboration of multiple specialists

Ability to see executive’s expression when meeting /listening to new artist

Simplified “on location” collaboration

Industry Challenges Need for immediate exchange of visual content and approvals from experts

at remote locations

Effective project management among many dispersed sub-contractors and expensive actor talent

Industry Snapshot

The industry is comprised of

more than 108,000

businesses located in every

state in the country. These

are mainly small

businesses, 85% employee

fewer than ten people.

Scopia Value High performance / value Dual 1080p60 for highest

quality video BYOD simplicity Easily invite others Full meeting moderation

Applications Collaborative scripting with writers,

actors, producers, agents

Global casting calls

Producer reviews and funding

Production reviews

Producer reviews and funding

Promotional appearances

“on location” and from any other location

Global Project Management

Mobile video marketing to movie audiences


Federal Government

Benefits and Impact

Investment protection and improved ROI with Scopia solutions Training demands met with distance learning from any device Increased Situational Awareness enables informed decisions and faster response Immediate, secure access to military and civilian subject matter experts, anywhere Improved productivity of highly-value human resources dedicated to

National Protection Reduced travel costs Greater oversight of distributed operations and organizations

Applications Disaster recovery and First Responders Virtual Situational Awareness rooms “Town Halls” with other agencies and

community outreach Distance Learning for agency staff and

military training exercises Video calls home to increase morale Telemedicine for video triage

and consultation

Global government meetings Teleworking

- One third of agencies have telework policies in accordance with Presidential Directives (Office of Personnel Mgmt 2012)

Judicial arraignments and improved security

Visual inspections and surveillance Tactical Video Communications

Challenges Enhancing the mission of protecting national security interests Simple and secure collaboration for employees and contractors Managing increasingly tight budgets and reducing operational costs Reaching agency goals to dramatically reducing travel and expenses Responding quickly to emergency situations around the globe Unpredictable locations, devices and connectivityIndustry Snapshot

Government agencies are

looking for transformative

and cost-effective solutions

that ensure citizen security,

improve productivity and

reduce expenses.

Scopia Value

Dual 1080p video

Unlimited free licenses

Encryption and security

High bandwidth efficiency and

error resiliency

Streaming and recording

Interoperability and scalability


Benefits and Impact

Face to face personal connections with customer builds trust; ensures customer loyalty

Rapid response to economic and political conditions

Real-time client and expert collaboration

Faster customer investment decisions from personal consults

Lower cost to maintain top client relationships

Industry Snapshot

Greater globalization,

regulatory requirements,

industry consolidation and

shrinking margins are

pressuring investment firms to

operate more efficiently.

Financial Services * Client and Expert Collaboration for Faster Investment Decisions

Applications Real time client and expert

collaboration: financial advisors, tax experts, credit officers

Inter-branch communications: a constant link between all branch offices*

Portfolio reviews

Training: Educate staff and

customers on new financial offerings without travelling

Claim adjustors on the road *

Trading floor communication

M & A negotiations

Corporate Client meetings

Challenges Securely communicate with customers in the office or on the go Increasing customer demand for exceptional service Diminished consumer trust as result of recent financial crisis Greater globalization and market consolidation Highly regulated industry with need to share time-sensitive info

Scopia Value Unlimited free

mobile licenses

Real-time collaboration on any device

Security and recording for compliance

*see Insurance, Banking slides


Day in the Life — Financial Services

Financial Advisor has a new portfolio investment he wants to share with a high-net-worth client who is located across town.

Video for Real-time Collaboration

The Advisor sends the client an invite with a link to join a video call. Client clicks to join video conference from his iPad.

Financial Advisor shares portfolio overview document with client who has some tough questions regarding the tax implications.

He places a video call to his tax department expert. She quickly joins the discussion, answers the client questions and shares spreadsheets showing the 5-year tax projections.

Results

Real-time client and expert collaboration Faster customer investment decisions Lower cost to maintain top client relationships


Benefits and Impact Patients benefit from visual medical diagnosis from specialists and reduced need to travel Home care nurses and mobile hospital workers quickly access specialists and physicians,

located anywhere Reduced hospital readmissions from continuity of care and remote patient education Effective compliance with equal access to rural communities Increased number of patients serviced with expanded geographic reach Accelerated decisions from live patient interaction and sharing documents, images, Reduced costs by leveraging specialists and reducing travel

Challenges Deliver timely, high-quality, specialized care to patients regardless of

location Ensure security of sensitive medical data Continual education of staff, care givers, doctors Industry Snapshot

For healthcare organizations

today, the challenges of doing

more with less – while providing

best-in-class patient care – have

never been greater.

Scopia Value Ease of use for doctors. Unlimited free licenses for

remote patients 1080p60 video for high quality

imaging transmission Advanced encryption for HIPAA Firewall traversal and network

management ensures video quality over public / unreliable networks

BYOD simplicity

Applications Healthcare administration

- Meetings with campus hospitals, clinics - Board meetings, budget reviews - Staff training- R&D

Homecare support Remote telehealth sessions and

medical consults with MD teams and specialists

Grand rounds Continuing Medical Education (CME)

to doctors and staff without travel Case consults with remote specialists

and MD teams Health courses to home-bound

community patients Crisis management Telemedicine*

Healthcare Video Collaboration Improves Teamwork and patient Care

* See Telemedicine Use Case


Day in the Life — Healthcare

Susan’s radiologist is reviewing her scans to prep for her treatment that’s about to begin. There’s a node in question and she needs to consult with Dr. Bret, who’s across town at the main hospital.

Video Aids Timely Collaboration

She sends an instant message to the doctor with a video link to join. They share Susan’s scans via video and determine a better course of radiation.

Last step, get concurrence from Susan’s oncologist who they know is out of town.

The radiologist texts the oncologist who sees it on her iPhone and clicks to join the conference. They review the charts and treatment options and together agree on the change.

The Benefits of Video Share documents and consult with experts in any location Include colleagues in full collaboration from any device Deliver better, more collaborative treatment decisions


HospitalityCollaboration Delivers Personalized Attention and Repeat Business

Benefits and Impact Differentiated , personalized guest experience with easy-to-use video service;

increased guest satisfaction and repeat business

Reduced cost of new hire training and improved level of service from well-trained staff

Increased event and conference sales with face-to-face sales meetings with remote meeting planners & video services offered

Increased productivity of staff and management across multiple sites

Expanded reach beyond hotel property

Applications Video conferencing guest services

- Video to home, office, front desk

Live site visits with meeting planners

Expand attendance at on-site hotel conferences with video attendees

Video events

Manage global properties

Distance learning for new employee orientation

Video interviews of global job candidates

Video communications for crisis management (natural disasters, terrorist attacks, emergencies)

ChallengesUnique offerings are needed to attract and retain guestsHigh staff turnover Balance customer services with cost pressures in a modest recovery Grow occupancy ratesImproving hotel performance

Industry Snapshot “Customer engagement technologies are contributing to guest loyalty,differentiation, competitive advantage, and bottom line.” (Tech in Hospitality)

Seventy-four percent of hotel

guests surveyed cite

impersonal treatment during

their stay as a top peeve.

(Experience Radar 2012, PWC)

Scopia Value Easily invite guests BYOD simplicity Sleek design Auto firewall traversal


InsuranceVideo for Real-Time Collaboration Speeds Claim Reviews

Benefits and Impact

Accelerated claims process to days vs. weeks

Increased customer satisfaction

Personal contact with agents and customers without even local travel

Leveraged skilled appraisers and subject matter experts for claim estimates, meeting with corporate clients

Lower cost and increase frequency of training

Applications Claim reviews with customer, remote

experts, adjustors, litigators, and speed process on any (mobile) device

- Share documents, claim submissions, accident photos

Remote expert witness testimonial via video

Video contact centers improve

customer intimacy and loyalty

Distance learning on new services and processes

Disaster recovery and response

Challenges Enhance experience of policyholders Speed claim resolution Ensure regulatory compliance Manage effectively remote staff and agent network Accelerate delivery of new products and services

Industry Snapshot Consumerization of technology is driving insurers to enhance product and service delivery by streamlining back office and providing ubiquitous access to information through web, voice and mobile communications.(Insurance Trends 2012)

Bad claims experience ranks higher than rates, as cause for leaving current providers.(Tower Group)

Scopia Value BYOD made simple HD video provides clear

visual reviews Best performance over internet Easily invite others Unlimited free licenses


Day in the Life —Insurance Claims

Video for Real-time Collaboration, replacing traditional face to face interaction

Incident reported, assigned to claims representatives for evaluation and resolution

The claims representative sends the client an invite with a link to join a video call. Client clicks to join video conference from his PC, iPad, or Smartphone

Claims representative shares claimant information document, addressing client questions regarding their recently submitted insurance claim

Evaluations regarding physical injury/status, as well as witness credibility take place

Additional SME resources added to conversation (via audio or video) as needed, including translators, additional affected parties, witnesses, etc… providing answers the client questions and sharing any documents required to expedite/assist settlement

Results Better than expected customer adoption rate; 55% of

customers accept video invitation Expected to improve customer loyalty and retention as a result

of face-to-face video communications


Challenges Legal counselors needed in multiple locations at same time Need to maximize billable hours Faster processing of caseload Access to subject matter experts Every increasing client expectations while managing costs of service Competing for best talent

Applications Remote client / lawyer consultations Consultations with subject matter experts (IP, import/export, labor, etc.) Contract negotiations with suppliers, M&A teams, etc.

– Visual review of evidence, spreadsheets, photos, etc. Telecommuting for paralegals, attorneys and teams Virtual law firms with specialty focus Expert witness interviews

Legal Increased productivity and enhanced client service

Benefits and Impact Increase revenue stream with broader geographic reach and increase in billable hours Faster, more informed processing of cases due to access to specialists, live visual

reviews, increased communication with clients Increased staff productivity Face-to-face video interviews allow lawyers to select best expert witnesses based on

gestures, demeanor, etc. Recorded video meetings for future reference and compliance Reduced costs by eliminating unnecessary attorney travel Easy access for clients on any device, mobile phone, tablet Improved work / life balance and staff retention

Industry Snapshot Powerful mobile devices, software-as-service and secure web-based technology allow legal professionals to work from virtually anywhere. Virtual law offices provide an alternative method of practicing law that permit flexible work hours and better work/life balance for legal professionals…” Business Insider “Trends Reshaping Legal Industry” Aug 2012)

Scopia Value Free licenses for clients Security and recording BYOD simplicity Embedded multiparty collaboration Presentation “Slider” review

capability Video Solutions specifically for

SME


Manufacturing Speeding Time to Market and Enhanced QA

Benefits and Impact Access to extended staff and suppliers accelerates decision making

and time to market

Improved quality assurance with visual inspections

Subject matter experts now accessible to multiple plants for training, project reviews, emergency response

Video links plants, QA teams and HQ together, regardless of location

Applications Global project management with

access to subject matter experts

Off-shore manufacturing support and outsourced operations

Remote product inspections and production line troubleshooting

Distance Learning / Training

Remote product validation tests and QA

Product design and packaging reviews

Sharing of AutoCAD drawings

Industry Challenges Challenges related to operational efficiencies

Managing teams and offshore production sites dispersed around the world

Greater efficiencies needed to deliver products on time and below budgetIndustry Snapshot Manufacturing companies are positioning themselves for a new era of growth driven by innovation, collaboration across the value chain, and rapidly changing manufacturing and decision support technology (KPMG Global Manufacturing Outlook report 2013)

Scopia Value Dual 1080p60 for highest

quality video Bandwidth efficiency Unprecedented

interoperability Slider review capability Share desktop, documents,

apps, and SMEs


Day in the Life — Manufacturing and Services

Traditionally, a large trained and skilled service staff is scheduled and dispatched to fix customer outages. If not resolved, customer waits for a more senior tech to arrive.

Video Collaboration Speeds the Recovery

The customer or the onsite service staff calls service company HQ for a video consult with a senior technician, who can also get the supplier on the video call as well.

Whether in the office, mobile or at another site, the senior technician or supplier rep sees the problem and guides the onsite technician through a few steps to solve the problem.

The facility is back online and in production faster — and more likely to use the same service firm again.

Results Customers are happier, back online sooner, save money Staff services more customers, increase sales and margins Company offers remote assistance service with high margins Increased customer satisfaction and vendor recognition


Oil and GasCollaborating Globally to Improve Efficiencies and Output

Benefits and Impact Access to subject matter experts ensures more informed decisions

Improved quality of healthcare

Dramatic cost reduction from reduced travel and unnecessary rig evacuations

Expanded pool of new employees regardless of location

Ability to provide just-in-time, effective distance learning on new procedures

Applications Connect office staff, oil rig, field

workers instantly Disaster prevention & recovery Video recruitment for new

employees and offshore partners Telemedicine / telehealth

Diagnose and handle repair

issues remotely Video calls home for staff on long-

term engagements Training to maintain

up-to-date skills

Challenges Global supply and demand trends for oil and gas are up through 2017

resulting in an ongoing need for fast, efficient communications* Quality assurance policies and procedures need to be developed and

enforced to reduce the possibility of production downtime. Shortage of skilled workers; demand for continual, timely training Need to expand markets far beyond geographic boundaries on a

global scale

Industry Snapshot Oil and gas employees

surveyed rated video

conferencing as the most useful

social tool.

(Digital Energy Journal 2013)

Scopia Value Network Management and

Firewall Traversal ensure video quality over public/unreliable networks

Comprehensive Management Tools

Open Architecture

*Booz & Co. 2013 Oil & Gas Industry Perspective, December 2012


Pharmaceutical

Benefits and Impact Team collaboration and access to experts shortens time to market and

increases revenue

More personal connections with doctors and pharmacists via tele-detailing means increased awareness and scripts

Video emergency response in place for communication with FDA, CDC, press etc

Eliminates downtime of production line

Faster, more informed decisions by executives, R&D, clinicians, marketing

Applications Global R&D project teams and

review meetings

Tele-detailing to doctor offices, hospitals, clinics

Budget reviews

Manufacturing production line troubleshooting and QA

Package design and marketing

campaign review

Video CME to doctors

Crisis management and business continuity

Clinical trials with patients for visual observation

Challenges Extremely high cost to bring new drug to market with low success rate

- 95% of the experimental medicines studied in humans fail Need to shorten time to market to increase sales Emerging legislation may increase regulations and costs Highly dispersed with global facilities, experts, manufacturing, HQ

Industry Snapshot

The cost of getting a single

new drug to market is $350

million; large pharmaceuticals

working on dozens of drugs

at once spend $5 billion per

new medicine. (Forbes 2013)

Scopia Value Streaming and recording

Advanced security for HIPAA

Auto firewall traversal to remote locations

Accelerating Time to Market


Retail Moving to “Click and Mortar” Shopping Experience

Benefits and Impact Increased communications with customers strengthens brand loyalty

Personal kiosks increase product usage demonstrations and accelerate sales

Faster problem resolution from direct access to customer service and visual reviews

Accelerated decision making and response to ‘what’s trending’ can speed time to revenue

Improved margins by leveraging existing staff

More accurate sales forecasts from remote offices due to increased collaboration

Applications Video Kiosks in stores connecting

customers to service or product experts

Real-time collaboration between stores, buyers, warehouse, and sales

Retail Seminars

Examine and approve clothing samples and showcase designs remotely

Video focus groups

Video fashion shows

Challenges Compete in highly-competitive industry where customer service

is key differentiator Get products to market faster Increase operational efficiencies Improve customer ‘stickiness’ and loyalty for repeat business and

cross selling / upselling

Industry Snapshot Retailers are investing heavily in

technology to cut operating costs and

increase customer satisfaction

(IDC Insights 2010)

“It’s about meeting and exceeding

customer expectations no matter how

they choose to shop.”

(CIO Magazine Nov 2012)

Interactive kiosks are one of the most

cost effective ways to create a

recognizable store image.

(Internet MegaMeeting 2012)

Scopia Value Unlimited free licenses for

personal selling

Dual 1080p60 for highest quality video

Unprecedented interoperability

Recording and Streaming

Simple meeting moderation

Enhanced security


Day in the Life — Retail

Jaime, a retail floor manager, keeps the store product line up to specifications according to franchise headquarters but picture email exchange is too inefficient.

Video accelerates information exchange

Product layout is streamed live from a central location, using a mobile device.

Aisle tours can be recorded for on-demand access.

Benefits of Video Easy information exchange On demand access is available for future reference



Gabo, a retail product manager, increases product sales through in-store seminars but onsite experts travel costs limit sessions availability.

Video reduces costs

Onsite video cart is quickly placed on product-of-interest aisles for brief sessions

Reknown personalities how-to seminars are leveraged in mutliple stores

Recorded seminars can be looped continuosly

Benefits of Video Reduced cost for on-site experts seminars Increased product cross sell



Juan targets to provide the best in-store customer experience with personalized attention, but prosumer skills require real experts.

Video enhances

Per aisle tablets enable quick access to centralized subject matter experts

High definition video enables product usage demonstrations and web content can be shown for additional clarification

The Benefits of Video Informed purchases Confidence on right product selection is gained faster Single stop purchase


Industry SnapshotBudgets are down, demand

for services is up, there’s

constant pressure to reduce

operational costs and

improving employee

productivity is imperative. In

this rocky, challenging

environment, governments

are looking for transformative

and cost-effective solutions that deliver on promise.

State and Local Government Serving the Community with Effective Video Collaboration

Benefits and Impact Improved reach of message and services to citizens regardless of location

Ability to meet with and leverage subject matter experts and department resources

Business continuity platform for emergency response, inclement weather, teleworkers

Decreased cost of unnecessary travel and better leverage of staff

Increased security from video judicial applications

Applications Community outreach and

town hall meetings

Judicial video arraignments, depositions, telemedicine

Interagency Communications

Training and education to citizens and

staff regardless of location

Emergency Response for community and first responders

Challenges Continued pressure to serve diverse and growing community more effectively

Increase in government regulations and mandates

Pressure to decrease costs while maintaining level of services

Scopia Value

Ease of Use

Value pricing /High performance

Open Architecture

Simplified video BYOD

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=YF-iXQp5aDyhRM&tbnid=RZXMAOn_KKhJwM:&ved=0CAUQjRw&url=http://msa.maryland.gov/msa/mdmanual/01glance/html/govern.html&ei=VntUUunAIfTF4APPxYG4Bg&bvm=bv.53537100,d.dmg&psig=AFQjCNHTkm9y2tPa3fbdKzGZy7jKd0XEUw&ust=1381354694761171


Telejustice / Remote ArraignmentsStreamlining Processes and Improving Productivity

Benefits and Impact Improves security and lowers costs by eliminating inmate transportation

Reduces case backlog, improves attorney case load management

Eliminates wasted travel time, lowers overtime costs

Speeds adjudication process

Allows for remote visitation of inmates by distant family members and children

Applications Expert testimonials

Judicial consideration of appeals

Attorney case load management from multiple courthouses

Psychiatric Evaluations

Testimonies from remote witnesses and experts

Family visitations

Challenges Agencies at all levels face ever-shrinking budgets

Caseloads are increasing

Processes need to improved efficiencies

Security costs are on the rise

Industry Snapshot

The Georgia Council of Superior

Court Judges is attempting to hear

cases with 70 fewer judges after a

state-mandated 6% budget cut.

The Michigan Department of

Corrections reduced time to render a

decision from two weeks to

two days.

(Spectracom Group, Telejustice at Work)

Scopia Value Ease of Use

Security

BYOD video support for access to lawyers / witnesses

Recording and streaming


Telemedicine Improved Patient Care, Anywhere

Benefits and Impact Improved quality of healthcare leveraging remote experts while patient receives care

from local doctor or clinic

Reduced travel expenses for patient and doctors

Improved quality of patient examinations and treatment

Increased number of professional consultations and number of patients served

Simplified procedures for establishing meetings and consultations

Improved decision making

Faster, better collaborative treatment decisions

Applications Telemedicine – connects specialists

with remote patients Telestroke – consultation by stroke

experts saves lives with immediate diagnosis

Grand Rounds Tele-psychology

Educate rural primary care providers

on medical specialties Real time consults during surgery Increased collaboration among

network doctors, hospitals, clinics See more at Avaya healthcare

microsite

Challenges Deliver quality care to patients regardless of location Provide remote access to specialists during complex procedures Shortage of primary care physicians and specialists Manage increasing costs

Industry Snapshot

The global telemedicine market

was $11.6 billion in 2011 and

will almost triple to $27.3 billion

in 2016 — an 18.6% CAGR. (Information Week, March 2012)

“Typically if someone needs more specialized care, you would have to travel 25 miles and it would cost one to two weeks’ salary to get there. Imagine how life-changing telemedicine can be for a community like this.” Dr. Stavros, Florida State University

Scopia Value Telemedicine cart with

video peripherals HD video for high quality

data transmission Advanced encryption for HIPAA Network management tools

ensure high video quality over public/unreliable networks

http://www.avaya.com/emea/case-for-avaya/customer-stories/rinat-akhmetov-foundation

http://www2.avaya.com/am/camp/us/health/site/index.html?cmp=EMC-UC-GV-HC-NURTURE-SL

Date post:	29-Jan-2016
Category:	Documents
Upload:	george-harris
View:	217 times
Download:	0 times

Avaya Scopia Use Cases: Vertical Industries November 2013.

Documents