1. IP Office Unified Communications

2. Unified Communications for Small Business Avayas Solution Small Business Challenges 2 3 4 Overview Avaya1 3. Avaya Global Leader in Business Communications

100 years of experience and innovation in our DNA from AT&T to Lucent Technologies

18,634 employees in 54 countries

6,000+ Developer Connection Partners & Global Alliance Partners

1 million+ customers & 90% of FORTUNE 500 companies

4,180+ Avaya Labs patents or patent applications

customer path, pace and choice Solutions Partners ServicesAvaya Customer Value 4. Unified Communications for Small Business Avayas Solution Small Business Challenges 2 3 4 Overview Avaya1 5. Small Business Challenges Accessing & Retaining Talented Staff Ensuring Fast Responsiveness Reducing Expenses Maintaining High Productivity 6. Did You Know? Facts About The Costs Of Small Business Challenges Flexible schedules ranks over compensation 65% to 35% Remote workers save businesses an average of $5K/year in facilities costs Businesses lose $2K/year per employee when they feel obligated to be in officeTalent Prefers Flex Over Comp Cost of Lost Productivity Real EstateCosts Typical commute emits 5,000+ carbons per year uses ~400 gal of gas. Average daily commute of 40-minutes equates to eight working weeks/year Most spend $2.5$11K per year for just commute, food and dry cleaning. Impact On Environment Typical Spend At Main Office The Average Time to Commute 7. What Small Businesses Are Saying 72% Agree unscheduled absences are costing their business money lost productivity Avaya Commissioned Study (2008) ? 87%

• Only 13% are measuring it

• Those measuring it say costs approach $20K annually!

8. What Small Businesses Are Saying Say employeesick days&stressare top two contributors to lost productivity ? Avaya Commissioned Study (2008) 72%

• > 20% are severely impacted by inclement weather / outages (6 or more days a year)

9. What Small Businesses Are Saying 72% 87% Would implement a limited work from home option if a solution existed to improve productivity & morale Avaya Commissioned Study (2008) ? 90% > 70% would consider permitting permanent home office working to avoid an expensive real estate move 10. What Small Businesses Are Saying 72% 87% 90% Believe a work from home solution would have recouped more than half of their lost productivity

• 51% think stressful commutes negatively affect performance

• 91% say helping environment plays some role in their decision

Avaya Commissioned Study (2008) ? 64% 11. Unified Communications for Small Business Avayas Solution Small Business Challenges 2 3 4 Overview Avaya1 12. Avaya IP Office

A converged communications solutiondesigned and builtfor small to midsize businesses

Uses both voice and IP technology

Supports analog, digital and IP phones

Delivers intelligent ways for you to reduce cost, increase productivity, and improve customer service for your business.

13. Bringing It All Together Unified Communications for Small Business 2007 AvayaInc. All rights reserved. Avaya Proprietary & Confidential.Under NDA VPN Gateway Netgear Juniper Kentrox Household Router Household Router New Improved Improved Part-TimeTeleworking Full-Time Teleworking Mobile Employees Mobile Twinning One-X Mobile PSTN INTERNET PC Softphone 14. Unified Communications forSmall Business Avayas Solution Small Business Challenges 2 3 4 Overview Avaya1 15. What is Unified Communications? Be reached anytime, anywhere you want to be reached Communicate using the most appropriate device Boost productivity, efficiency, customer service 16.

When your desk phone rings, so does your mobile phone

Transfer from mobile to office phone and not drop the call

Reduce mobile phone charges and leverage IP Office features

Single place to pick up all voice messages

Real Time Responsiveness Reduce risk of missed calls & lost revenue Mobile Twinning 17. Ensure Non-Stop Productivity Be prepared for the unexpected Phone Manager Pro

Intuitive PC user interface provides full call control from any phone:

• Make and receive calls

• Transfer, forward, hold

• Conference calls

• Speed dialing

• Call history

• Presence

• Becomes a softphone

18.

Provides home workers with same functionality as workers in the office

Save on residential calling costs; reduce/eliminate reimbursements

Monitor and track calls and productivity of remote workers

No remote VPN device required

Expands full-time & seasonal labor pool to virtually any geographic location

Employ Qualified Home WorkersVPN phones improve communications, cut costs Avaya IP Phone with VPN Software at remote location 19. IP Office Release 4.2 Unified Communications increasing Productivity Avaya one-X Mobile Client for Small Business Voicemail to Email Presentation Unified Messaging Service MobileCall Control 20. Mobile Call Control Maximum productivity from mobile workers

Mobile users can

• Place caller on hold

• Transfer caller to another extension

• Toggle between calls

• Set up conference calls

• Call Record (with VoiceMail Pro)

Logged Out User

• Ideal in shared desk environments or during outage

• Calls are seamlessly twinned

IP Office 500only

ISDN PRI (IP500 PRI-U)

ISDN BRI* (IP500 Quad & Dual BRI)

SIP trunks

21. Without one-X =International Mobile Call With one-X = local Call IP Call Call control and cost savings PSTN Mobile 22. Avaya one-X Mobile Client for Small Business

Make & Receive calls through IP Office 500 and your compatible mobile device

Supported on

• SymbianSingle ModeVersion 4.0

• Windows Mobile Version 5.0 and 6.0

IP Office 500only

ISDN PRI (IP500 PRI-U)

ISDN BRI* (IP500 Quad & Dual BRI)

SIP trunks (RFC2833)

Visit support.avaya.com forcomplete listof supported devices

IP400 Legacy Trunk cardsNOTsupported

Incoming & OutgoingCLI required

* Regional availability 23. Mobility Licensing

Mobile Twinning License now renamedMobility License

Single license for

• Mobile Call Control

• one-X Mobile Client for Small Business

• Twinning

One valid license required per configured user

60 DayFree Application Try-It-Buy-It Program for Mobility, 5 user

Dont miss calls when away from desk even for hot deskers

Simplified administration all mobile phone features covered by one license

Key Business Benefits 24. Mobility Enhancements Enrich UC solution

Increases UC for Small Business Value Proposition

UC for Small Business customers will

• improve productivity, accessibility, and increase responsiveness

• realizeall enriched UC benefits

• • Real-time responsiveness

• • Help ensure non-stop productivity

• • Enable Tele-work

UC for Small Business components at IP Office R4.2:

• VPN Phone License

• Phone Manager Pro License

• Mobility License

IP Office 500only

ISDN PRI (IP500 PRI-U)

ISDN BRI* (IP500 Quad & Dual BRI)

SIP trunks (RFC2833)

* Regional availability 25. Bringing It All Together Unified Communications for Small Business Business Communications Applications Contact Centre Telecommuter One Number Access VPN User PC Softphone Email Reading & Reply Recording Messaging Web Services Conferencing Mobility IP Telephony 26. Q & A 27. Sources

New Cornell University study, published in April 2004 of the Journal of Occupational and Environmental Medicine. A study of 375,000 employees over a 3-year period

1999 study by The Employers Health Coalition of Tampa, FL

Risk and Insurance, March, 2004

Business Legal Resources, April 24, 2003

Recent BankOne survey of employees

Dee W. Edington PhD, Director, Univ. of Michigan Health Mgmt Research Center

Elevated Stress Levels Lead to Presenteeism, by Richard Chaifetz, CEO of ComPsych, provider of EAP programs

Bulletin to Management, 12/5/2002, BNA Professional Information Center

Braun Consulting News, 2003 CCH Unscheduled Absence, Business Insurance July, 2000, and the US Bureau of Labor Statistics

Cigna Behavioral Health, April 26, 2004

Additional sources are noted on the respective slides or inside the notes sections.