Aviation Final Report

8/12/2019 Aviation Final Report

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Aviation

Rourkela Institute of Management Studies, Rourkela0


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ACKNOWLEDGEMENT

I have made lot of efforts to make this project. However, it would not have

been possible without the kind support and help of many individuals who

helped me in completing this project report i would like to extend my

sincere thanks to all of them.

I would like to thank our faculty Prof !!!!!!!!!! for his guidance and help to

complete my project.

I would also like to thank my friends and family for their co!operation and

encouragement which help me in completing this project.

Rourkela Institute of Management Studies, Rourkela"


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Executive Summary

India is one of the fastest growing aviation markets in the world.

#ith the liberali$ation of the Indian aviation sector, the industry

had witnessed a transformation with the entry of the privately

owned full service airlines and low cost carriers. %he sector has

seen a significant increase in number of domestic air travel

passengers. &ome of the factors that have resulted in higher

demand for air transport in India include the growing middle class

and its purchasing power, low airfares offered by low cost carriers,

the growth of the tourism industry in India, increasing outbound

travel from India, and the overall economic growth of india.

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CONTENTS

Chapters Page n!!

"! Chapter "#$

a! %ntr&uctin ' (istry ) Aviatin* +, $ "-

.! List ) Operatina/ Air/ines in %n&ia$$$ "0 $ "1

c! %CAO ' %ATA* "2 $ ",

&! Ma3r Payers in Aviatin in&ustry in %n&ia$$ "4

-! Chapter -#$ COMPAN5 P6O7%LE

a! 8et Air9ays $$$ ":$ -;

.! Air %n&ia $$$ -: $ 1+

c! Spice 8et $$$ 1" $ 1,

0! Chapter 0#$7inancia/ 6eprt

a. 8et Air9ays$$ 14 < 2-

.! Air %n&ia$$ 20 < 2,

c! Spice8et$$ 24 < 2:

1! Mar=et Share ) Aviatin $$ ,+ < ,-

2! 7uture ) Aviatin %n&ustry in %n&ia $$ ,0

,! Cnc/usins$$ ,1

4! >i./igraphy$$$ ,2

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C(APTE6 $"

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%ntr&uctin ) Aviatin#$

*nce upon a time people were started to travel by feet, then to cross the ocean they built

ship, after that the train is innovated.

%hen the dreams to fly become true. %o save time and for a hassle free a journey

aircraft was innovated. %oday this industry gives us comfortable, safe, and secure and

hassle free easiest travel experience within few hours from one destination to another.

&o this industry is the new passion for the people to travel, according to their needs

and their choice and satisfy them in exchange of money.

W(AT %S A?%AT%ON@

+n aviation industry is defined as an industry that has aircraft manufacturers, airlines,

vendors, training centers and training device manufacturers. It is an airline industry that

provides air travel services for freight and travelling passengers!

The Origin ) Aviatin

%he first commercial flight in India was made on -ebruary ", "/"", when a

-rench pilot onseigneur Piguet flew airmails from +llahabad to 1aini, covering

a distance of about "0 km in as many minutes.

%ata &ervices became %ata +irlines and then +ir!India and spread its wings as

+ir!India International. %he domestic aviation scene, however, was chaotic.

#hen the +merican %enth +ir -orce in India disposed of its planes at throwaway

prices, "" domestic airlines sprang up, scrambling for traffic that could sustain

only two or three. In "/2(, the government nationali$ed the airlines, merged

them, and created Indian +irlines. -or the next '2 years 345 %ata remained the

chairman of +ir!India and a director on the board of Indian +irlines. +fter 345

left, voracious unions mushroomed, spawned on the pork barrel jobs created by

politicians. In "///, +!I had 600 employees per plane7 today it has )6) whereas

other airlines have (20.



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-or many years in India air travel was perceived to be an elitist activity. %his

view arose from the 8aharajah9 syndrome where, due to the prohibitive cost of

air travel, the only people who could afford it were the rich and powerful.

In recent years, however, this image of :ivil +viation has undergone a change

and aviation is now viewed in a different light ! as an essential link not only for

international travel and trade but also for providing connectivity to different parts

of the country. +viation is, by its very nature, a critical part of the infrastructure

of the country and has important ramifications for the development of tourism

and trade, the opening up of inaccessible areas of the country and for providing

stimulus to business activity and economic growth. ;ntil less than a decade ago, all aspects of aviation were firmly controlled by the


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It is an air transport service undertaken between two or more places and operated

according to a published timetable. It includes

". 5omestic airlines, which provide scheduled flights within India and to select

international destinations. +ir 5eccan, &pice 3et, Eingfisher +irline and Indi


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Tp Lea&ing Cmpanies

Players in Indian aviation industry can be classified into three groups

Public players

Private players

&tartup players

%here are three public players +ir India, Indian +irlines and +lliance +ir. %he private

players include 3et +irways, +ir &ahara, Paramount airways,


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+ir traffic controller

:abin safety instructor

In!flight managers

In!flight base managers

:abin services instructor

:abin crew

%raining instructor

aintenance controllers

Bicensed aircraft maintenance engineering

Duality control manager.

:argo officers


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Aviation

these airports. +ccording to the ++I there are work orders for terminal buildings at "(

airports, and for airside development, including runway, taxiway, apron, fire station,

control tower and isolation bay, at "/ airports.

P/icy n Merchant Airprts

Indian +viation Industry will allow "00 = foreign direct investment >-5I? in the

development of airport infrastructure, the 4*?. %his 4*

facility provides major and minor maintenance, refurbishment and repairs of aircraft. %hegaint players like Foeing and +irbus have announced their plans for 4* facilities in

India.

7reign EBuity Participatin in Air Transprt Services

4ecently the 14Is? up to "00= in the domestic air transport services. +s the

government plans to fix a higher foreign direct investment >-5I? ceiling for five sub!

sectors of the industry in days to come the flow of foreign investment into aviation is

likely to get smoother.

Rourkela Institute of Management Studies, Rourkela""


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List ) Operatina/ Air/ines %n %n&ia

Air/ine %CAO %ATA Ca// SignCmmence&

Operatins(ea&Buarters Status

+ir India +I: +I +I4I15I+

*ctober "/('

>as %ata

+irlines?

umbai1ational

:arrier

+ir India

xpress+KF IK

KP4&&

I15I++pril '002 Eochi &cheduled

+ir India

4egionalBB4 :5 +BBI5

"//@

>as +lliance

+ir?

umbai &cheduled

+ir +sia

India!! !! !! '0"( :hennai &cheduled

+ir :osta L BF L *ctober '0"( Mijayawada &cheduled

+ir *disha L L L1ovember

'0"'Fhubaneswar1on!&cheduled

Flue 5art

+viationF5+ FN

FB;

5+4%"//2 :hennai :argo

:lub *ne +irL L L +ugust '002 umbai 1on&cheduled

:hhattisgarh L L L '0"' 4aipur 1on!&cheduled

Rourkela Institute of Management Studies, Rourkela"'
http://en.wikipedia.org/wiki/ICAO_airline_codehttp://en.wikipedia.org/wiki/IATAhttp://en.wikipedia.org/wiki/Air_Indiahttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Air_India_Expresshttp://en.wikipedia.org/wiki/Air_India_Expresshttp://en.wikipedia.org/wiki/Kochihttp://en.wikipedia.org/wiki/Air_India_Regionalhttp://en.wikipedia.org/wiki/Air_India_Regionalhttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/AirAsia_Indiahttp://en.wikipedia.org/wiki/AirAsia_Indiahttp://en.wikipedia.org/wiki/Chennaihttp://en.wikipedia.org/wiki/Air_Costahttp://en.wikipedia.org/wiki/Vijayawadahttp://en.wikipedia.org/wiki/Air_Odishahttp://en.wikipedia.org/wiki/Bhubaneswarhttp://en.wikipedia.org/wiki/Blue_Dart_Aviationhttp://en.wikipedia.org/wiki/Blue_Dart_Aviationhttp://en.wikipedia.org/wiki/Chennaihttp://en.wikipedia.org/wiki/Club_One_Airhttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/w/index.php?title=Chhattisgarh_Air_Link&action=edit&redlink=1http://en.wikipedia.org/wiki/Raipurhttp://en.wikipedia.org/wiki/IATAhttp://en.wikipedia.org/wiki/Air_Indiahttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Air_India_Expresshttp://en.wikipedia.org/wiki/Air_India_Expresshttp://en.wikipedia.org/wiki/Kochihttp://en.wikipedia.org/wiki/Air_India_Regionalhttp://en.wikipedia.org/wiki/Air_India_Regionalhttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/AirAsia_Indiahttp://en.wikipedia.org/wiki/AirAsia_Indiahttp://en.wikipedia.org/wiki/Chennaihttp://en.wikipedia.org/wiki/Air_Costahttp://en.wikipedia.org/wiki/Vijayawadahttp://en.wikipedia.org/wiki/Air_Odishahttp://en.wikipedia.org/wiki/Bhubaneswarhttp://en.wikipedia.org/wiki/Blue_Dart_Aviationhttp://en.wikipedia.org/wiki/Blue_Dart_Aviationhttp://en.wikipedia.org/wiki/Chennaihttp://en.wikipedia.org/wiki/Club_One_Airhttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/w/index.php?title=Chhattisgarh_Air_Link&action=edit&redlink=1http://en.wikipedia.org/wiki/Raipurhttp://en.wikipedia.org/wiki/ICAO_airline_code


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+ir Bink O2

5eccan

:harters5E1 51 5::+1 "//6 Fangalore 1on!&cheduled

5eccan

&huttles5E& 5& 5::+1 '0"' +hmedabad 1on!&cheduled


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%he I:+* :ouncil adopts standards and recommended practices concerning air

navigation, its infrastructure, flight inspection, prevention of unlawful interference, and

facilitation of border!crossing procedures for international civil aviation. I:+* defines

the protocols forair accident investigation followed by transport safety authoritiesin

countries signatory to the :onvention on International :ivil +viation >:hicago

:onvention?.

%he +ir 1avigation :ommission >+1:? is the technical body within I:+*. %he

:ommission is composed of "/ :ommissioners, nominated by the I:+*Cs contracting

states, and appointed by the I:+* :ouncil.n:ommissioners serve as independent

experts, who although nominated by their states, do not serve as state or political

representatives. %he development of +viation &tandards and 4ecommended Practices is

done under the direction of the +1: through the formal process of I:+* Panels. *nce

approved by the :ommission, standards are sent to the :ouncil, the political body of

I:+*, for consultation and coordination with the ember &tates before final adoption.

I:+* should not be confused with the International +ir %ransport +ssociation>I+%+?,

the trade association for the worldRs airlines, also headuartered in ontreal, or with

the :ivil +ir 1avigation &ervices *rgani$ation>:+1&*?, an organi$ation for +ir

1avigation &ervice Providers>+1&Ps? with its headuarters at +msterdam +irport

&chiphol in the1etherlands. %hese are trade associations representing specific aviation

interests, whereas I:+* is a body of the ;nited 1ations.

Rourkela Institute of Management Studies, Rourkela")
http://en.wikipedia.org/wiki/Flight_inspectionhttp://en.wikipedia.org/wiki/Civil_aviationhttp://en.wikipedia.org/wiki/Aviation_accidents_and_incidentshttp://en.wikipedia.org/wiki/Category:Organizations_investigating_aviation_accidents_and_incidentshttp://en.wikipedia.org/wiki/Convention_on_International_Civil_Aviationhttp://en.wikipedia.org/wiki/International_Air_Transport_Associationhttp://en.wikipedia.org/wiki/Trade_associationhttp://en.wikipedia.org/wiki/Airlinehttp://en.wikipedia.org/wiki/Civil_Air_Navigation_Services_Organisationhttp://en.wikipedia.org/wiki/Air_Navigation_Service_Providerhttp://en.wikipedia.org/wiki/Air_Navigation_Service_Providerhttp://en.wikipedia.org/wiki/Amsterdam_Airport_Schipholhttp://en.wikipedia.org/wiki/Amsterdam_Airport_Schipholhttp://en.wikipedia.org/wiki/Netherlandshttp://en.wikipedia.org/wiki/United_Nationshttp://en.wikipedia.org/wiki/Flight_inspectionhttp://en.wikipedia.org/wiki/Civil_aviationhttp://en.wikipedia.org/wiki/Aviation_accidents_and_incidentshttp://en.wikipedia.org/wiki/Category:Organizations_investigating_aviation_accidents_and_incidentshttp://en.wikipedia.org/wiki/Convention_on_International_Civil_Aviationhttp://en.wikipedia.org/wiki/International_Air_Transport_Associationhttp://en.wikipedia.org/wiki/Trade_associationhttp://en.wikipedia.org/wiki/Airlinehttp://en.wikipedia.org/wiki/Civil_Air_Navigation_Services_Organisationhttp://en.wikipedia.org/wiki/Air_Navigation_Service_Providerhttp://en.wikipedia.org/wiki/Air_Navigation_Service_Providerhttp://en.wikipedia.org/wiki/Amsterdam_Airport_Schipholhttp://en.wikipedia.org/wiki/Amsterdam_Airport_Schipholhttp://en.wikipedia.org/wiki/Netherlandshttp://en.wikipedia.org/wiki/United_Nations


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%ATA#$%nternatina/ Air Transprt Assciatin

The %nternatina/ Air Transprt Assciatin>%ATA? is the trade association for the

worldRs airlines. It represents some ')0 airlines or more than )= of total air traffic.

I+%+ supports airline activity and helps formulate industry policy and standards. It is

headuartered in ontreal, :anada with xecutive *ffices in %ATA? is an international industry trade

group ofairlines headuartered in ontreal , :anada , where theInternational :ivil

+viation *rgani$ation is also headuartered.

I+%+Cs mission is to represent, lead, and serve the airline industry. I+%+ represents some

'(0 airlines comprising /(= of scheduled international air traffic. %he 5irector having been located at :entral &tation

>ontreal? since its founding? and the executive offices are at the


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Ma3r P/ayers in Aviatin in %n&ia#$

8et Air9ays#$

-ounded in " +pril "//'

(ea&Buarter! umbai, India.

6evenue! "6'.) billion >;&A'./ billion? >'0"'?

ItRs a Public ltd. :ompany.

Air %n&ia#$

-ounded in 3uly "/(0 as >%+%+ +irlines?

(ea&Buarter! 1ew 5elhi, 5elhi, India.

6evenue! "/' billion >;&A(.' billion? >-Q '0"(G")?


Spice 8et#$

-ounded in "//( as >odiBuft?

(ea&Buarter $ Gurgan %n&ia!

6evenue! ;&A6(".)@ million >'0"'?


Rourkela Institute of Management Studies, Rourkela"@
http://en.wikipedia.org/wiki/Indian_rupeehttp://en.wikipedia.org/wiki/Indian_rupeehttp://en.wikipedia.org/wiki/Indian_rupeehttp://en.wikipedia.org/wiki/Indian_rupee


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Chapter#$-

Cmpany Pr)i/e

Rourkela Institute of Management Studies, Rourkela"6


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8et Air9aysis IndiaRs major airlinesbased inumbai, both, in terms of market share

and passengers carried. It operates over (000 flights daily to 6@ destinations worldwide.

Its main hub is umbai, with secondary hubs at 5elhi, Eolkata,:hennai,Fengaluru. 3et

+irways is one of IndiaRs premier private airlines. It was incorporated as an Sair taxiR

operator on +pril ", "//'.

3et +irways started its commercial airline operations on 2 ay "//( with a fleet of four

leased Foeing 6(6!(00 aircrafts and ') daily flights serving "' destinations. In 3anuary

"//) a change in the law enabled 3et +irways to apply for scheduled airline status, which

was granted on ) 3anuary "//2. It began international operations to &ri Banka in arch

'00) with inaugural flight from :hennai to :olombo.

3et +irways was set up by 1aresh "/2(? was

repealed.

In 3anuary '00@, 3et +irways announced its decision to buy +ir &ahara, the only other

major private airline, making it the biggest takeover in Indian aviation history. %he

resulting airline would have been the countryCs largest, but the deal fell through in 3une

'00@. However, a modified deal went through in +pril '006 and +ir &ahara became

3etBite. In +ugust '00, the airline announced its plans to fully integrate 3etBite into 3et

+irways.

-urther, in *ctober '00, 3et +irways announced an alliance with Eingfisher +irlines

that included an agreement on code!sharing on domestic and international flights,

common ground handling, join fuel management, join utili$ation of crew and sharing of

similar freuent flier programmes. In ay '00/, 3et +irways introduced another low!

Rourkela Institute of Management Studies, Rourkela"
http://en.wikipedia.org/wiki/Airlinehttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Chennai_International_Airporthttp://en.wikipedia.org/wiki/Bengaluru_International_Airporthttp://en.wikipedia.org/wiki/Airlinehttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Chennai_International_Airporthttp://en.wikipedia.org/wiki/Bengaluru_International_Airport


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cost airline 3et Eonnect with spare aircraft that were earlier discontinued due to low

passenger load factors. 3et +irways Eonnect uses the same operator code as 3et +irways.

3et +irways has over "(,/)2 employees and operates over (60 daily flights to about @

destinations both in India and international.

Rourkela Institute of Management Studies, Rourkela"/


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Aviation

KE5 MEM>E6S#$

7un&er ' Chairman# $ Mr! Naresh Gya/

r. 1aresh


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Aviation

Key Dates

"::0#3et +irways begins domestic operations flying Foeing 6(6 jets.

"::4#Euwait +irways and


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Aviation

Mishakhapatnam

Rourkela Institute of Management Studies, Rourkela''


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Aviation

%nternatina/#$

+bu 5habi

Fahrain

Fangkok

Frussels

:olombo

5haka

5oha

5ubai

Hong Eong

3eddah

Eathmandu

Euwait

Bondon Heathrow

uscat

1ework

Paris :harles de

gaulleT

4iyadh

&harjah

&ingapore

%oronto

Missin ' ?isin#$

3et +irways will be the most preferred domestic airline

in India. It will be the automatic first choice carrier for

the travelling public and set standards, which other

competing airlines will seek to match.

3et +irways will achieve this pre!eminent position by

offering a high uality of service and reliable,

comfortable and efficient operations.

3et +irways will be an airline which is going toupgrade the concept of domestic airline travel ! be a

world class domestic airline.

3et +irways will achieve these objectives whilst

simultaneously ensuring consistent profitability,

achieving healthy, long!term returns for the investors

and providing its employees with an environment for

excellence and growth.

Rourkela Institute of Management Studies, Rourkela'(


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Aviation

Air/ine Partners ) 8et Air9ays#$

+ir -rance

+ir 1ew Nealand

+ll 1ippon +irways

+litalia

+merican +irlines

+ustrian +irlines

Frussels +irlines

:athay Pacific

+irways

5ragon air

mirates

tihad +irways

eing 404$

:++

- $ $ -; "0; ",,

>eing 404$

:++E6

- $ $ ; "4; ";,

>eing 444$

0++ E6

"+ $ ;

;

0+

0+

-41

0+;

0"-

01,

>eing 404

Max ;

$ 2+ $ $ $ $ Entering int serv

in -+"4!

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Services

Cabin

International long haul

First Classon board the Boeing 777-300ER

#ith the arrival of its new +irbus +((0!'00and Foeing 666!

(004aircraft, 3et +irways has introduced a new cabin with

upgraded seats in all classes. %he +irbus +((0!'00 aircraft

have two classes PremiUre and conomy. %he Foeing 666!

(004 aircraft has three classes of service -irst, PremiUre

>Fusiness?, and conomy. Feing a -ull &ervice +irline, mealsare served on all classes of travel.

First Class

-irst class private suites are available on all Foeing 666!

(004 aircraft. +ll seats convert to a fully flat bed, similar to

mirates or tihad first class seat. It was the second airline in

the world to have private suites. +ll seats in -irst have a '(!

inch widescreen B:5 monitor with audio!video on!demand

systems >+M*5?, F*&noise cancelling headphones, in seat

power supply, and ;&Fports etc. 3et +irways is the first

Indian airline to offer fully enclosed suites on its aircraft7 each

suite has a closable door, making for a private compartment.

Rourkela Institute of Management Studies, Rourkela'2
http://en.wikipedia.org/wiki/Airbus_A330-200http://en.wikipedia.org/wiki/777-300ERhttp://en.wikipedia.org/wiki/777-300ERhttp://en.wikipedia.org/wiki/BOSEhttp://en.wikipedia.org/wiki/USBhttp://en.wikipedia.org/wiki/File:Jet_Airways_777_First_Class_cabin.jpghttp://en.wikipedia.org/wiki/File:Jet_Airways_777_First_Class_cabin.jpghttp://en.wikipedia.org/wiki/Airbus_A330-200http://en.wikipedia.org/wiki/777-300ERhttp://en.wikipedia.org/wiki/777-300ERhttp://en.wikipedia.org/wiki/BOSEhttp://en.wikipedia.org/wiki/USB


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Premire

Premireon board the Boeing 777-300ER

PremiUre >Fusiness :lass? on the +irbus +((0!'00 and Foeing

666!(004 international fleet has a fully flat bed with +M*5

entertainment. &eats are configured in aherringbonepattern

>"!'!" on the Foeing 666!(004, and "!"!" on the +irbus

+((0!'00?, with each seat offering direct access to the aisle.

PremiUre seats on the +((0!'00s leased from IB-: are

configured differently in a '!'!' non!herringbonepattern.

ach PremiUre &eat has a "2.)!inch flat screen B:5 %M with

+M*5. ;&F ports and in!seat laptop power are provided. +ll

seats are standard recliner business!class seats with a few

newer aircraft with electronic recline and massager.

Economy Class

conomy class on 3etCs +((0!'00G666!(004 aircraft has ('!

inch seat pitch. &eats on the +((0!'00G666!(004 have a

Vhammock!styleV net footrest. %he cabin is configured in '!)!'

abreast on the +irbus +((0!'00, and was recently changed to

(!)!( on the Foeing 666!(004 from (!(!( to increase

revenue. ach conomy seat on the +((0!'00G666!(004 has

a personal "0.@!inch touch screen B:5 %M with +M*5.

Rourkela Institute of Management Studies, Rourkela'@
http://en.wikipedia.org/wiki/Herringbone_seatinghttp://en.wikipedia.org/wiki/ILFChttp://en.wikipedia.org/wiki/Herringbone_seatinghttp://en.wikipedia.org/wiki/File:Jet_Airways_777_Premiere_cabin.jpghttp://en.wikipedia.org/wiki/File:Jet_Airways_777_Premiere_cabin.jpghttp://en.wikipedia.org/wiki/Herringbone_seatinghttp://en.wikipedia.org/wiki/ILFChttp://en.wikipedia.org/wiki/Herringbone_seating


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+ll three classes feature ood lighting on the +irbus +((0!

'00 and Foeing 666!(004, with light schemes corresponding

to the time of day and flight position.

JetScreen IFE in Economy class on board aBoeing 737-800

International short haul & Domestic

Foeing 6(6 1ext


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titles. The system operates via individualtouchscreenmonitors at

each seat, and is available in all classes in late '0"', 3et

introduced a feature on their +irbus+((0!(00, called eKport.

eKport allows passengers to plug!in their personal+pple

devices such as iPods, iPadsand iPhones through an eKport

socket located immediately below the video screen. %his

would allow passengers to access their own media during the

flight.

Airport lounges

3et +irways Bounges are offered to -irst and PremiUre :lass

passengers, along with 3etPrivilege Platinum J


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Aviation

&alaries was not

high as compared to

other airlines so

difficulty to retain

employees.

-inancial not sound

as compared to

others airlines.

Boosing domestic

market share.

#eak brand

promotion.

1eed improvement

in in!flight services.

*ld fleet average

age ).6 years.

Opprtunities#$

;ntapped air cargo

market.

&cope in globalservices and

tourism.

Increasing salaries

of people.

&cope in global

services and

tourism.

Threats#$

*ngoing economic

weakness.

4apid increase infuel prices.

&trong competitors.

*verseas market

competition.

4egulations

Rourkela Institute of Management Studies, Rourkela'/


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Aviation

+ir India is the flag carrier airline of India owned by

the government run +ir India Bimited >+IB?. %he airline

operates a fleet of +irbus and Foeing aircraft serving various

domestic and international airports. It is headuartered at

theIndian Airlines Housein 1ew 5elhi. +ir India has two

major domestic hubs at Indira


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reconstruction, +ir India decided to sell and lease back all its

dream liners.

Rourkela Institute of Management Studies, Rourkela("


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Aviation

(istry ) Air %n&ia#$

%ata &ons, a division of %ata &ons Btd. >now %ata


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Aviation

*n '2 +ugust "/2( the later renamed asIndian?.

ight pre!Independence domestic airlines, 5eccan

+irways, +irways India, Fharat +irways, Himalayan

+viation, Ealinga +irlines, Indian 1ational +irways

and +ir &ervices of India and the 5omestic wing of +ir

India, were merged to form the new domestic national

carrier Indian +irlines :orporation.

International operations of +ir India Btd. was taken

over by the newly formed +ir India International.

Indian +irlines :orporation inherited a fleet of //

aircraft including 6) 5ouglas 5:!( 5akotas, "'

Mickers Mikings, ( 5ouglas 5:!)s and various smaller

types from the seven airlines that made it up.

In "//(, +ir India took delivery of the flagship of its

fleet when the first Foeing 6)6!)00 named Konark

>registered M%!&? made history by operating the

first non!stop flight between 1ew Qork :ity and 5elhi.

In "//) the airline was registered as +ir India Btd.

In '006, the


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Aviation

+s part of the merger process, a new company called

the 1ational +viation :ompany of India Bimited

>1+:IB? was established, into which both +ir India

>along with +ir India xpress? and Indian +irlines

>along with +lliance +ir? will be merged.

*n '6 -ebruary '0"", +ir India and Indian +irlines

merged along with their subsidiaries to form +ir India

Bimited.

Crprate ))ice#$

Air %n&ia Express

Air $ %n&ia >ui/&ing

Nariman Pint

Mum.ai $ 1++ +-"

%n&ia!

Phne# +-- -21;:::: +-- --4:,,,,

Rourkela Institute of Management Studies, Rourkela()


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Aviation

Key Mem.ers#$

7un&er#$ Bate r. 345 %ata

Chairpersn#$ &hri 4ohit 1andan

>ar& ) Directrs#$

rs. . &athiyavathy

&hri


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Aviation

Mahara3a#$

C#e call him a aharajah for want of a better

description. Fut his blood isnCt blue. He may look like

royalty, but he isnCt royal.C %hese are the words of

Fobby Eooka, the man who conceived the aharajah.

%his now familiar lovable figure first made his

appearance in +ir India way back in "/)@, when

Fobby Eooka as +ir IndiaCs :ommercial 5irector and

;mesh 4ao, an artist with 3.#alter %hompson Btd.,

umbai, together created the aharajah.

%he aharajah began merely as a rich Indian

potentate, symboli$ing graciousness and high living.

+nd somewhere along the line his creators gave him adistinctive personality his outsi$ed moustache, the

striped turban and his auiline nose. #hat began as an

attempt as a design for an in!flight memo pad grew to

take +ir IndiaCs sales and promotional messages to

millions of travelers across the world. %oday, this

naughty diminutive aharajah of +ir India has become

a world figure. He can be a lover boy in Paris, a sumo

wrestler in %okyo, a pavement artist, a 4ed Indian, a

Rourkela Institute of Management Studies, Rourkela(@


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Aviation

monk... he can effortlessly flirt with the beauties of the

world. +nd most importantly, he can get away with it

all. &imply because he is the aharajah.

He has completed 2@ years and become the most

recogni$able mascot the world over. His antics, his

expressions, his puns have allowed +ir India to

promote itCs services with a uniue panache and an

unmatched sense of subtle humor. In fact he has won

numerous national and international awards for +ir

India for humor and originality in publicity. +nd as

with all great men, he too has had his critics. Fut the

millions of travelers whose lives he has touched far

outnumber them. In fact, to them, the aharajah with

his inimitable style, charm and wit is a very real

person. HeCs almost like a friend to every +ir India

traveler. + friend who reaches out with warmth and

hospitality, even to the farthest corners of the world.

Destinatins#$

%n %n&ia#$

%ripura


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Aviation

+ssam

Fihar

1agaland


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Aviation

Air %n&ia 7/eets#$

Aircra)t %n Service Or&ers 7irst c/ass Premiere c/ass Ecnmy c/ass Tta/

A%6>FS A0":$

"++

-1 $ $

$

;

$

""1

""1

"--

"11

A%6>FS A0-+$

-++

-- $ $

$

$

-+

",;

"-,

",;

"1,

A%6>FS A0-"$

-++

"4 ": $ -+ "2- "4-

A%6>FS A00+$

-++

- $ -1 -22 -4:

>OE%NG 404$

-++

-" $ $

>OE%NG 414$

1++

2 $ "- -, 0;2 1-0

>OE%NG 444$

-++L6

, $ ; 02 ":2 -0;

>OE%NG 444$

0++E6

"- 0 1 02 0+0 01-

>OE%NG 4;4$; "0 "1 $ "; -0; -2,

TOTAL$ "+2 0,

Rourkela Institute of Management Studies, Rourkela(/


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Aviation

Services#$

Cabin

Business Class seats on board theBoeing 777-200LR/777-300ER

First Class seats on board theBoeing 777-200LR/777-300ER

%he Foeing 666!'00B4G666!(004 aircraft has three classes

of service first class, business class, and economy class. +s a

full service airline, +ir India serves meals on all classes of

travel. +ir IndiaCs first class is available on their Foeing 6)6!

)00 and 666!'00B4G666!(004 aircraft. ach seat has a "0!

degree recline, sleeperette. %he -irst :lass cabin in Foeing

6)6!)00 seats just "' passengers and has a two!abreast seating

pattern. +ll passengers aboard first class are served with

cocktails and meals are served on4oyal 5oulton tableware.

Passengers can chose from


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Aviation

In-flight entertainment

+ir IndiaCs +irbus +('0 family aircraft are all euipped with

%hales i(000 in!flight entertainmentsystem. Passengers can

choose from five channels, airing both newer as well as

classic Hindimovies, Hollywood action movies, Indian

television soap operas, and Follywoodmusic videos. +ir

IndiaCs leased +irbus +((0s have widescreen displays in

Fusiness and conomy classes but no personal I-s. %he

Foeing 666!'00B4G!(004, Foeing 6)6!)00 and the airlineCs

newly acuired Foeing 66 aircraft use the%halesi)000,i2000, and i000 audio!video on demand in!flight

entertainment systems respectively. Passengers can choose

from a wide range of nglish, Hindi and other regional

language movies in India.O"0"&howtime is the name of the

entertainment guide +ir India has made available on all of its

flights. +part from that, +ir India also runs an in!flight

maga$ine called &hubh Qatra, which in &anskrit, means Happy

3ourney. &hubh Qatra is a bilingual maga$ine. It is published in

both nglish and Hindi. %he maga$ine covers a variety of

issues from travel and culture to lifestyle and entertainment.

Frequent flyer programme

The logo of 'Flying Returns'

-lying 4eturns is +ir IndiaCs freuent flyer programme. It is

IndiaRs first freuent flyer programme and is claimed to be one

of the most rewarding programmes in the region. %he

programme is also shared by all other +ir India Bimited

carriers. + member can earn mileage points and redeem them

for award travel. *n higher fares, such as full fare economy,

Rourkela Institute of Management Studies, Rourkela)"
http://en.wikipedia.org/wiki/In-flight_entertainmenthttp://en.wikipedia.org/wiki/Hindihttp://en.wikipedia.org/wiki/Bollywoodhttp://en.wikipedia.org/wiki/Thales_Grouphttp://en.wikipedia.org/wiki/Air_India#cite_note-101http://en.wikipedia.org/wiki/Sanskrithttp://en.wikipedia.org/wiki/File:Tob_band3.pnghttp://en.wikipedia.org/wiki/File:Tob_band3.pnghttp://en.wikipedia.org/wiki/In-flight_entertainmenthttp://en.wikipedia.org/wiki/Hindihttp://en.wikipedia.org/wiki/Bollywoodhttp://en.wikipedia.org/wiki/Thales_Grouphttp://en.wikipedia.org/wiki/Air_India#cite_note-101http://en.wikipedia.org/wiki/Sanskrit


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Aviation

and on FusinessG-irst :lass, passengers will also earn bonus

miles, and clock mileage points. %he points can also be used

for awards travel on Bufthansaand&ingapore +irlines.

Online check-in

+ir India passengers confirm their presence on a flight via the

Internet and typically print their own boarding passes, through

a feature called online. +ir India provides this feature to

passengers originating from Fengaluru, :hennai, 5elhi,

Hyderabad, Eolkata and umbai. +ir India opens its check!in

window ) hours before the scheduled time of departure for

domestic and international flights originating from the six

metro cities, and ') hours prior to scheduled departure of

flights from the remaining cities.

Premium lounges

Air India's Maharaja Lounge atJohn F. Kennedy International AirportinNew

York City.

%he aharaja Bounge >nglish VmperorCs BoungeV? is

available for the use of -irst and Fusiness class passengers.

+ir India shares lounges with other international airlines at

international airports that do not have a aharaja Bounge

available. %here are sixaharaja Bounges, one at each of the

six major destinations of +ir India

Rourkela Institute of Management Studies, Rourkela)'
http://en.wikipedia.org/wiki/Lufthansahttp://en.wikipedia.org/wiki/Singapore_Airlineshttp://en.wikipedia.org/wiki/John_F._Kennedy_International_Airporthttp://en.wikipedia.org/wiki/New_York_Cityhttp://en.wikipedia.org/wiki/New_York_Cityhttp://en.wikipedia.org/wiki/New_York_Cityhttp://en.wikipedia.org/wiki/File:Air_India_Lounge.jpghttp://en.wikipedia.org/wiki/Lufthansahttp://en.wikipedia.org/wiki/Singapore_Airlineshttp://en.wikipedia.org/wiki/John_F._Kennedy_International_Airporthttp://en.wikipedia.org/wiki/New_York_Cityhttp://en.wikipedia.org/wiki/New_York_City


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Aviation

International

3ohn -. Eennedy International +irport>1ew Qork :ity?

Bondon Heathrow +irport

%n&ia

Fengaluru International +irport>Fangalore?

:hhatrapati &hivaji International +irport>umbai?

Indira 5elhi?

4ajiv Hyderabad?

Rourkela Institute of Management Studies, Rourkela)(
http://en.wikipedia.org/wiki/John_F._Kennedy_International_Airporthttp://en.wikipedia.org/wiki/London_Heathrow_Airporthttp://en.wikipedia.org/wiki/Bengaluru_International_Airporthttp://en.wikipedia.org/wiki/Chhatrapati_Shivaji_International_Airporthttp://en.wikipedia.org/wiki/Indira_Gandhi_International_Airporthttp://en.wikipedia.org/wiki/Rajiv_Gandhi_International_Airporthttp://en.wikipedia.org/wiki/John_F._Kennedy_International_Airporthttp://en.wikipedia.org/wiki/London_Heathrow_Airporthttp://en.wikipedia.org/wiki/Bengaluru_International_Airporthttp://en.wikipedia.org/wiki/Chhatrapati_Shivaji_International_Airporthttp://en.wikipedia.org/wiki/Indira_Gandhi_International_Airporthttp://en.wikipedia.org/wiki/Rajiv_Gandhi_International_Airport


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Aviation

'. 4ising -uel

:osts.

(. Bosing arket

share due to other

carriers.

Rourkela Institute of Management Studies, Rourkela)2


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Aviation

Spice8etis an Indian low!cost airline owned by the &un


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Aviation

successful B::s globally and provides the lowest cost per unit

amongst Indian B::s.

&pice 3et has chosen a single!aircraft!type fleet, which allows

for greater efficiency in maintenance, and supports the low!

cost structure. +nd when it came to selecting this single

aircraft fleet, &pice 3et has opted for the new!generation

Foeing 6(6!00s with winglets and Foeing 6(6!/004. %hese

aircraft allow for safe, comfortable and efficient flying and are

ideally suited for short to medium!haul flights in Indian

conditions.&pice 3etCs new generation fleet of "2 Foeing 6(6!00 G 6(6!

/004 aircraft are backed by cutting!edge technology and

infrastructure to ensure the highest standards in safety and

operating efficiency.

%he companyCs on!time performance is amongst the best in

India, at '=, coupled with a technical dispatch reliability of

//.@=, making it an airline with the least cancellations. %he

aircraft utili$ation of &pice 3et is amongst the highest in India.

%he company has alliance with some of the best names known

globally like Honeywell, #eber &eats, etc, to ensure highest

safety standards.

&pice 3et provides services to cities namely +hmadabad,

Fagdogra, Fangalore, :hennai, :oimbatore, 5elhi,


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Aviation

Crprate ))ice

&pice3et Btd.,

("/, ;dyog Mihar,

Phase IM,


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Aviation

Key Mem.ers#$

7un&er#$ r. & E odi

Chairpersn#! Ealanithi aran

CEO#$ & 1atrajhen

>ar& ) Directrs#$

3 4avindran

Eavery Ealanithi

E Harinarayanan

1icholas artin Paul

4 4avivenkatesh

& 1atrajhen

&anjiv Eapoor! Chie) Operating O))icer COO

Destinatins#$

%nternatina/s#$

Eabul

5ubai

Eathmandu

:olombo

ale> aldives?

4iyadh

&harjah

uscat

Fangkok

5ubai

%n %n&ia#$


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Aviation

Missin ' ?isin#$

M%SS%ON#

%o become IndiaRs preferred low!cost airline, delivering the

lowest air fares with the highest consumer value, to price

sensitive consumers.

?%S%ON#

%o ensure that flying is no longer only for :*s and business

travellers, but for everyone.

Spice8et )/eets#$

Aircra)t %n Services Or&ers Passengers Ecnmy Ntes

>eing 404$:++ , $ -"- $$

>eing 404$;++ 04 "0 ";: ": /ease>eing 404 MA $ 1- $ $$

>m.ar&ier Dash ;

H1++

"2 "2 4; " /ease&

Tta/ 2; 4+



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Aviation

Services#$

In-flight entertainment

&pice3et provides little in!flight entertainment. aKposure

edia ;&A.)0? on

domestic flights and "000 >;&A"6? on international flights.

Rourkela Institute of Management Studies, Rourkela2"
http://en.wikipedia.org/wiki/Indian_rupeehttp://en.wikipedia.org/wiki/Indian_rupee


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Aviation

SWOT Ana/ysis#$

ST6ENGT(

ntered with 4s. //

fares for first //

days.

8*ffering low

everyday spicy

fares9.

-leet of @ Foeing

6(6!00 with "/

&eats.

WEAKNESS

+ fixed!cost

perishable product.

Bimited sectors

>:oncentrated at

only 1orth!#est!

&outh Indian&ector?.

&mall Boad

fficiency

compared to +ir

5eccan.

OPPO6TFN%T%ES

-uture -leet

xpansion will

increase its arket&hare.

+ttractive fares and

up to date Duality

service will

generate a huge

customer base

comprising freuent

flyers.

%ax holiday on

aircraft leasingW

%he ;nion Fudget

of the


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Aviation

High +ttrition 4ate

Eiller competitionW

%he Indian skies are

witnessing a bloody

battle for market

share. + much

anticipated fare war

has broken out

across Indian skies

Rourkela Institute of Management Studies, Rourkela2(


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Aviation

Chapter$0

7inancia/ 6eprt

Rourkela Institute of Management Studies, Rourkela2)


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Aviation

8ET A%6WA5S



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Aviation

8et air9ays %ncme

Here in this graph you can see that in '00!0/ the

income was ","6,@, in '00/!"0 income was

",0@','/', in '0"0!"" income was ",'/(,''6, in '0""!

"' income was ",2"6,(0, and in '0"'!"( income was

",6)0,("6. +s compare to '00!0/ the income of '00/!

"0 income was low. +fter that in '0"0,'0"",'0"'

income was in increasing manner.

Rourkela Institute of Management Studies, Rourkela2@


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Aviation

OPE6AT%NG 6E?ENFE

Here in this graph , in '00!0/ the revenue was

",")6,@/6, in '00/!"0 revenue was ",0)@,/@), in '0"0!

"" revenue was ",'6(,@66, in '0""!"' revenue was

",)",2/", and in '0"'!"( revenue was ",@2,'2/. In

'00/!"0 the revenue was less as compare to other

year.in '0"'!"( the revenue was very high as compare

to others.



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Aviation

7recasting ) )inancia/ cn&itin )

aviatin in&ustry in )uture#%he Indian airlines industry had total revenues of A").'

billion in '0"", representing a compound annual

growth rate >:+


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Aviation

xecutive *fYcerRs declaration regarding compliance

with the :ode of Fusiness :onduct and thics forms

part of the 4eport on :orporate


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Aviation

its support during natural calamities by making

donations, operating additional Zights and

carrying of relief material to help those affected.

Rourkela Institute of Management Studies, Rourkela@"


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Aviation

AWA6D WON >5 8ET A%6WA5S

3et +irways wins top honours at


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Aviation

3et +irwaysC !commerce head conferred coveted

5igital arketing award at Indira International

Innovation &ummit

onth 3anuary (0, '0"'

A%6 %ND%A

Rourkela Institute of Management Studies, Rourkela@(


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Aviation

Rourkela Institute of Management Studies, Rourkela@)


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Aviation

CO6PO6ATE GO?E6NANCE >5 A%6

%ND%A

%he philosophy of the company in relation to :orporate

%L%T5

%he company is continuing with various :&4 projects

involving nvironment, ducation, &ports and is in theprocess of signing o; with %ata Institute of &ocial

&cience >%I&&? for working on the project of :&4 in

+ndaman J 1icobar Island.

Rourkela Institute of Management Studies, Rourkela@2


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Aviation

EN?%6ONMENT P6OTECT%ON

Envirnment Management SystemMarious initiative were introduced for reducing carbon

dioxide emission through initiating changes in policies

and procedures across *perations, ngineering, ; accredited verifier? from '' march to '2

march '0"". %he verification report and data was

submitted to the nvironment +gency of ;E on (" march

'0"".EncuragementI assistance t sma// sca/e in&ustria/

units

In accordance with the government guidelines issued

from time to time, the company continued to support the

&&I unitsG&ocial #elfareG charitable organi$ations. %he

Rourkela Institute of Management Studies, Rourkela@@


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Aviation

procurement from socialGcharitable *rganisation

amounted to 4s.".'" million.

Rourkela Institute of Management Studies, Rourkela@6


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Aviation

AWARD WON BY AIR INDIA

$espite problems, Air India wins

Asia's leading airline award. Three Air India employees in Ar%na

Awards list. Air India won the award for the &est

Airline with economy service in Asia

Indias &est Airline award .

(referred International

Airline award for travel and

hospitality from Awa) Consmer

Awards *++ . &est International "est &ond

Airline ot of India for three

sccessive years by -alileo /press

Travel"orld Award . &est 0hort12al International

Airline by -alileo /press

Travel"orld Award *++3 .

Rourkela Institute of Management Studies, Rourkela@


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Aviation

BALAN! S"!!# O$

S%I!&!#

Rourkela Institute of Management Studies, Rourkela@/


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Aviation

CO6PO6ATE GO?E6NANCE >5

SP%CE8ET:orporate governance is an ethically driven

business process that is committed to values and

conduct aimed at enhancing an organi$ationRs

wealth generating capacity. %his is ensured by

taking ethical business decisions and conducting

the business with a firm commitment to values,while meeting stakeholdersR expectations.


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Aviation

CO6PO6ATE SOC%AL

6ESPONS%>%L%T5

It provides 20!"00= discount in base fare

for defense personals.

*rgani$e a 5elhi to :hennai trip for special

children from an 15 SP%CE8ET

Moted as IndiaCs -avourite 5omestic +irline for the

year '0"' by *utlook %raveller

Moted amongst the %op 2 Fest Fudget +irline in

+sia by &mart %ravel +sia >'0"0, '0"" J '0"'?

IndiaCs International Bow :ost :arrier of the Qear

'0"' by %ravel +gents +ssociation of India >%++I?

IndiaCs ost *utstanding +irline B::!5omestic

+ward, by %ravel and Hospitality > -eb '0"'?

+warded for Fest #ebsite at C#orld Bow :ost

+irlines +sia Pacific :onferenceC >'0"0, '0"" J

'0"'?

Moted as IndiaCs Fest Bow :ost +irline by *utlook

%raveller >'00, '0"0 J '0""?

:I* "00 +ward in I% efforts for customer

satisfaction and business growth category >'006,

'00 ,'00/, '0"" J '0"'?

Rourkela Institute of Management Studies, Rourkela6"


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Aviation

IndiaCs best low!fare airline in a survey conducted

by a4s on behalf of Hindustan %imes >5ec '00/?

#orld %ravel arket +ward for multi!channel

approach in distribution >1ovember '00/, Bondon?

MA6KET S(A6E O7 ALL A%6L%NES

Rourkela Institute of Management Studies, Rourkela6'


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Aviation

CONT6OLL%NG M%N%ST65 O7

A?%AT%ON %NDFST65

The Airports Athority of India 4AAI5 6inistry of Civil Aviation of India

A Natina/ ?isin )r Aviatin an& the

Envirnment

In '0'2, significant health and welfare impacts of aviation

community noise and local air uality emissions will be reduced

in absolute terms, not with standing the anticipated growth in

aviation. ;ncertainties regarding both the contribution of aviation

to climate change, and the impacts of aviation particulate matter

and ha$ardous air pollutants, will be reduced to levels that enable

appropriate action. %hrough broad inclusion and sustained

commitment among all stake! holders, the ;& aerospace

enterprise will be the global leader in researching, developing and

implementing technological, operational and policy initiatives

that jointly address mobility and environmental needs.

%ND%AN POL%C%ES AND %N%T%AT%?ES

Policies! +uto -uel Policy>+-P?

Policies! %he 1ational nvironment Policy>1P?

Initiative! 1ational +ction Plan for :limate :hange

Initiative! ;&!nvironment Protection +gency J

inistry nvironment and -orest

Rourkela Institute of Management Studies, Rourkela6)


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Aviation



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Aviation

7uture ) Aviatin %n&ustry in

%n&ia

:urrently India is the ninth largest aviation market in the

world and expected to one of the three largest market by

'0'0.

"' scheduled airlines including "0 passengers and ' cargos

are operational with)(2 aircrafts in their fleet.

"(( non!scheduled operators and operating with over (@0

aircraft in their fleet+ircraft departures have risen from 200 per week in "//)

to with nearly "2000ndepartures daily, registering a (0 fold

increase.

IndiaRs domestic passenger traffic has uadrupled from "(

million to 2' million during '000!'0"" and is expected to

reach a level of "20!"0 million by the year '0'0.

Fy '0'0 around )'0 million passenger are expected to be

handled by the Indian airport system as against ")0 million

in '0"0.

Investment of ;& A (0 billion is planned up to '0'0

specifically for airport infrastructure.

5omestic air cargo has increased from (.) million tones in

'00/ to ).6 million tones in '0"0 and is expected to reach

the level of / million % by '0'0.

Rourkela Institute of Management Studies, Rourkela6@


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Aviation



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Aviation

Cnc/usins

%oday +viation Industry becomes so popular. +viation,Hospitality and %ravel this three industries are related to each

other.

1ow +viation is booming and many people are like to

work with this industry.

-rom the class we come to know about the past and

present scenario of the world aviation and Indian aviation, the

types of aircraft, exterior and interior parts of an aircraft and

their functions, the attributes of a cabin crew, embarkation and

disembarkation procedure for passenger, types of passenger,

meal service procedure, in!flight announcements and how to

operate the safety euipment on board.

I think this class has given us a lot of information about

this industry, which will certainly help us in our future.



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Aviation

>i./igraphy

Gg/e

Wi=ipe&ia

http#II999!3etair9ays!cmIENI%NIA.utFsI

OurMissinStatement!aspx

http#IIecnmictimes!in&iatimes!cmI3et$

air9ays$in&ia$

/t&Iin)cmpanyhistryIcmpanyi&$

1041!cms http#II999!3etair9ays!cmIENI%NIA.utFsI

>ar&)Directrs!aspx

http#IIen!9i=ipe&ia!rgI9i=iISpice8et

http#II999!capain&ia!cmIPD7sICAPAJ%n&

iaJOut/=J75"1J(igh/ights!

%ATA

%CAO

Ecnmic times http#II999!capain&ia!cmIp&)sIcapaJin&iaJ

ut/=J75"1Jhigh/ights!

999!3etair9ay!cmI&cIinvestrs6e/atinsIa

nnua/reprt-+"-$"0

Rourkela Institute of Management Studies, Rourkela6/
http://www.capaindia.com/pdfs/capa_india_outlook_FY14_highlightshttp://www.capaindia.com/pdfs/capa_india_outlook_FY14_highlightshttp://www.capaindia.com/pdfs/capa_india_outlook_FY14_highlightshttp://www.capaindia.com/pdfs/capa_india_outlook_FY14_highlights


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Aviation

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