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Aviation SLA

Date post: 19-Jan-2017
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1 Service Delivery Model Adecco Aviation
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Service Delivery Model

Adecco Aviation

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• Adecco Aviation are part of the Adecco Group UK&I• Adecco Group UK&I had a turnover of £17 billion in

2015• Since 2015 Adecco Aviation have placed over 350

temporary and permanent staff into the aviation sector in the UK

• Over 300 offices across the UK and Ireland• Adecco Group operates in over 60 countries worldwide

Who are Adecco Aviation?

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• 100% aviation focused• Focused on retention – in 2015 retention rate was 76.47% across peak season• Cost savings made on training and recruitment due to increased retention rate• Average time to completed pack this year running at an average of 45 days• Increased efficiencies in work force• Dedicated service delivery teams • Dedicated pre / post employment screening hubs• Understanding of airside passes and ID centres• Payroll and/or pre employment screening only service available• Day to day client relationship• Weekly onsite visits• High touch service delivery model

What are the benefits to you?

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Our global industry expertise

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• Extensive candidate engagement• Focus on staff retention• Various roles recruited for including PAX, baggage,

flight dispatch, lounge staff and cleaners• Clear service level agreement• Working to predefined KPI’s• Bespoke design and delivery of group registrations and

assessment centers• Day one check in onsite with seamless handover

Service delivery model

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High touch service deliveryEntitlement to work / criminal records / reference details / suitability

for role ( to include shift pattern / pay rates / flexibilitySelection made and feedback provided

Group registration. Role explained in greater detail and paperwork checked.

Selection made and feedback provided

1st Stage Telephone Interview

2nd StageGroup

registration

3rd StageGroup

assessment

4th Stage1st day start

Assessment centre – designed to assess competencies including teamwork and leadership qualities. Bespoke to each role

Selection made and feedback provided

On-boarding - day 1 to be designed with the recruiting manager. Adecco Aviation on site to facilitate and oversee

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“I have worked with Stuart and his team since 2012. We have developed a fantastic working relationship based on trust, honesty and service delivery. Over the past 4 years they have developed a robust service delivery model which has enabled me to plan my day to day operations during peak season. They work closely with my senior team ensuring we are support though out the year. I would recommend Stuart and the Adecco Aviation team to anyone.” Station Manager

Testimonial


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