Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08

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Introduction to Quality – ISO 9001:2000,Occupational Health & Safety – ISO 18001:2007and n!iron"ental – ISO 1#001:200#$ana%e"ent Syte"'(eleaed )y: *orporate Quality – +unne)o India

(eleae ate: -u%ut 11, 2008



8 December 2015, page 2

*oure *ontent

ISO .ac/%round

Introduction

Quality $ana%e"ent rinciple

.enefit of Q$S, $S, OHS$S i"ple"entation

ifficultie in the Syte" I"ple"entation

cluion er"itted in Standard

I"pact of ISO 1#001 & 18001 on Or%anition QHS $ana%e"ent Syte" -pproach

(elationhip )et3een ISO 9001, 1#001, 18001

Q$S, $S, OHS$S and *o""on 4er"inolo%y

efinition of roce, -udit

$ana%e"ent Syte" $odel – Q$S, $S, OHS$S

ISO 9001, 1#001, 18001 *laue Si"ilaritie & ifference

ocu"entation Structure at +unne)o

5it of rocee




ISO .ac/%round

ISO i an acrony" for International Or%aniation for Standardiation'

Head6uarter i in +ene!a'

- oluntary )ody ha!in% repreentation of o!er 100 countrie, includin% India'urpoe of ISO i to Har"onie Standard at International 5e!el'

Iued thouand of internationally har"onied tandard'

Iued a firt erie of ISO 9000 tandard, in 1987

ISO 9000 erie tandard are )ein% re!ie3ed and re!ied, for once in year

ISO for"ed a 4echnical *o""ittee, 4*;17<, to de!elop har"onied international

tandard on Quality -urance Syte", ISO 9000'

ISO for"ed a 4echnical *o""ittee, ISO= 4*;207, to de!elop har"onied

international tandard on n!iron"ental $ana%e"ent Syte", ISO 1#000'

ISO for"ed a OHS-S *o""ittee to de!elop har"onied international tandard

on Occupational Health & Safety $ana%e"ent Syte", ISO 18000'




Introduction

ISO 9001:2000 Standard

focuses the requirements for 6uality "ana%e"ent yte", is now firmly established

as the globally implemented standard for proiding assurance about the ability to satisfy

quality requirements and to enhance customer satisfaction in supplier!customerrelationships

ISO 1#001:200# Standard

focuses the requirements for en!iron"ental "ana%e"ent yte", confirms itsglobal releance for organi"ations wishing to operate in an enironmentally sustainablemanner#

ISO 18001:2007 Standard

focuses the requirements for occupational health and afety "ana%e"ent yte",confirms its global releance for organi"ations wishing to operate in an health and safetysustainable manner#




*uto"er >ocu :

$hould understand current and future customer needs# %eeting &ustomer 'equirement# $trie to e(ceed customer e(pectation# 'esearching and understanding customer needs and e(pectation# &ommunicate customer need throughout customer )rgani"ation %easure &ustomer $atisfaction and action $ystematic %anagement customer relationships# *alance approach between customer and other parties

5eaderhip :

+stablish unity of purpose and direction &reate enironment which people fully inoled in

achieing organi"ation actiity &onsidering needs of all interested partiescustomer,

owner, people, supplier , society-

$etting challenging goal and targets +stablishing trust and eliminating fear .roiding people with required resources# /o act with responsibility and accountability




8 December 2015, page

In!ol!e"ent of eople

ully inolement enables their abilities to be used for the

organi"ation benefit# .eople understand the importance of their contribution role in

organi"ation .eople accepting ownership and responsibility to sole problems .eople ealuating their performance against own personnel

goals obecties# .eople openly discussing problems and issues

roce -pproach

desired result is achieed more efficiently when resources andactiities are manage as process#

sing structured methods to define actiities +stablish clear responsibility and accountability or managing 6ey actiities

nalysis and measurement of capability of 6ey actiities 7dentifying the interfaces of 6ey actiities ocusing on the factors resources, methods, material- +aluating ris6s, consequences and impacts actiities of all parties

customer, supplier, other parties-




8 December 2015, page

Syte" -pproach to "ana%e"ent

7dentifying, understanding and managing a system of interrelatedprocesses for gien obecties to improe the organi"ationseffectieness

$tructuring a system to achiee the organi"ation obectie nderstand the interdependencies among the processes $tructured approach that harmoni"e and integrate process .roide a better understanding of the roles and responsibility nderstanding organi"ational capabilities and establish resource constraints

prior to action

/argeting defining how specific actiities should operate &ontinual improing the system through %easurement +aluation

*ontinual I"pro!e"ent

$hould be permanent obectie of the organi"ation +mploying a consistent organi"ation wide approach to continual improement .roiding people with training %a6ing continual improement of product, processes, system +stablish goals to guide and measure to trac6, 'ecogni"ing and ac6nowledge improement





>actual -pproach to eciion $a/in%

+ffectie Decision are based on the analysis of data and information

+nsuring that data and information are sufficient accurate reliable %a6ing data accessible to those who need it nalysis of data %a6ing decision and ta6ing action based on factual analysis

balanced with e(perience

$utual .eneficial Supplier (elationhip

n organi"ation and its suppliers are independent and a mutually

beneficial relationship# +nhances the ability of both to create alue +stablishing relationship that balance short term gains and long

term consideration

.ooling of e(pertise and resources with 6ey parties 7dentifying and selecting 6ey suppliers &reating clear and open communications





.enefit of Q$S I"ple"entation ?ISO 9001:2000@

4o *uto"er

.roduct conforming to the requirements

Dependable and reliable products

7mproed supply and :ess noncompliance

&ompetitie pricing

aorable response to changes

4o Or%aniation

7mproed operational results

&onsistency in output and 7mproed customer satisfaction

7ncreased mar6et share, 7ncreased return on inestment4o "ployee

Defined roles and responsibilities

7ncreased ob satisfaction and 7mproed morale

*etter wor6ing conditions, 7nolement, .ride

4o Supplier and artner

$tability, ;rowth, .artnership and mutual understanding'educe Duplication and therefore cost, 'educe 'is6, +liminate conflicting responsibilities and

relationship# ormali"e informal systems, <armoni"e and optimi"e practices# &reate

&onsistency, 7mproe &ommunication, acilitate /raining and Deelopment




.enefit of $S I"ple"entation ?ISO1#001:200#@

*ot Sa!in%

'esource= +nergy utili"ation and its efficiency, forcing full consideration ofalternatie energy sources# %inimi"ation of waste and result and cost of disposal#

*uto"er (e6uire"ent &ustomers increasing preference for use of suppliers and sub!contractors who

can demonstrate that they are good enironmental citi"ens# /he safest optionfor the customer is to use suppliers and sub!contractors who can demonstratetheir positie enironmental performance#

>o customer would want to ris6 a tarnished reputation or non!compliance tolegislation- from the poor enironmental performance of their suppliers andsub!contractors#

*orporate I"a%e +nironmental attitude can dramatically improe the image of the corporation

fostering better relations with the company?s sta6e holders#

5e%ilation /he scope and seerity of enironmental legislation is eer increasing#

management system that ensures recognition of the requirements andcompliance with them will ensure that fines are aoided and staff are notimprisoned in addition to aoidance of the publicity that ineitably follows anenironmental prosecution#




In!et"ent /he inestors are increasingly moing to green portfolio?s, and it is

interesting that the financial performance of these portfolio?s has beengood in comparison to more traditional inestment#

Inurance 7nsurance companies are fully aware of the ris6 to their policies from poor

enironmental performance of the insured# &ompanies with a sound and

effectie enironmental management system are able to demonstrate thatthey pose less ris6 to the insurance company and creates a negotiatingtool for lower premiums#

$ar/etin% Opportunitie ll companies see6ing growth obiously want their product and serices

attractie to a widest possible mar6et# .oor enironmental performance will encourage many potential customers

to decide not to buy from the company, good enironmental performancewill ensure continuation of the widest possible mar6et#

.enefit of $S I"ple"entation ?ISO1#001:200#@




*ot Sa!in% 7mproed health and safety performance by your business will reduce the

costs associated with accidents and incidents# 7mproing the efficiency of your business reduces your costs#

5e%ilation 7mproed awareness of regulatory requirements reduces the chance that

you will commit any offences# /he <ealth $afety +(ecutie will generally regulate your business with a

lighter touch if it is well managed#

"ployee (elation 7f employees see that you are actiely loo6ing after their health and

safety, relations and morale will improe#

*orporate I"a%e /he public see that you are ta6ing a responsible attitude towards your

employees# /his improes your image and helps generate positie image foryour business#

.enefit of OHS$S ?ISO 18001:2007@




Inurance

@ou can demonstrate to your insurers that you are controlling ris6effectiely# /his may help lower your insurance premiums#

7nestment *an6s and inestors will be more willing to finance your business if you

can show that it is well managed#

$ar/etin% Opportunitie *usiness partners hae more confidence in your business# :arger companies and goernment agencies may only buy from

businesses that can show effectie management systems#

.enefit of OHS$S ?ISO 18001:2007@




ifficultie in the i"ple"entation of $ana%e"entSyte" ?*aue of >ailure@

7mproper understanding of the concept

:ac6 of commitment&onfusion among the staff members

Auic6 results e(pectations

*usiness decision not lin6ed with the systems

$elf!interest of <)Ds




cluion er"itted in Standard

ISO 9001:2000

Bhere any requirement of the standard can not be applied due to nature of organi"ation

and its product, this can be considered for e(clusion#

+(clusion are limited to requirements within clause , and such, e(clusion should not

affect the organi"ation?s ability or responsibility, to proide products that meets customer

and applicable regulatory requirements# +(clusions are limited to requirements within

clause #

ISO 1#001:200#

ll requirements of the standard are applicable for all organi"ation, there is no this clause

e(clusion#

ISO 18001:2007

ll requirements of the standard are applicable for all organi"ation, there is no this clause

e(clusion#




QHS $ana%e"ent Syte" -pproach

eter"inin% the need and epectation of cuto"er and other partie

ta)lihin% the QHS policy and o)Aecti!e of the or%aniation

eter"inin% the procee and reponi)ilitie neceary to attain the QHSo)Aecti!e

eter"inin% and pro!idin% the reource neceary to achie!e the QHS

o)Aecti!e

ta)lihin% "ethod to "eaure the effecti!ene and efficiency of each

proce'

-pplyin% thee "eaure to deter"ine the effecti!ene and efficiency of eachproce

eter"inin% "ean of pre!entin% nonconfor"itie and eli"inatin% the caue

ta)lihin% and applyin% a proce for

continual i"pro!e"ent of the QHS "ana%e"ent yte"




(elationhip .et3een ISO 9001, 1#001 & 18001

-ll are !oluntary tandard

-ll are ha!in% or epected to ha!e enor"ou i"pact on "ar/et place

hiloophy, approach , architecture = tructure i i"ilar'

ISO 9001 i inpiration )ehind ISO 1#001 & 18001

-ll u)cri)e tron% docu"entation yte"

-ll are "ana%e"ent tandard and for perfor"ance pecification'

-ll are co"pati)le 3ith Bational re%ulation

4hird party certification poi)le in all'

-ll hare co""on "ana%e"ent principle

-pplication !arie

ISO 9001 oriented to cuto"er need

ISO 1#001 oriented to addre the need of a )road ran%e of intereted

partie

ISO 18001 oriented to addre the need of e"ployee and other'

Bote: Interet artie ; "ployee, *uto"er= *lient, Supplier, co""unity,

*ontractor, Inurer, +o!t' -%ency'




Q$S 4er"inolo%y

Quality – e%ree to 3hich a et of inherent characteritic fulfill re6uire"ent

Quality $ana%e"ent Syte" – $ana%e"ent yte" to direct and control anor%aniation 3ith re%ard to Quality

Quality olicy – O!erall intention and direction of an or%aniation 3ith re%ard

to 6uality, a for"ally epreed )y top "ana%e"ent

Quality lan – ocu"ent ettin% out the pecific 6uality practice, reource and

e6uence of acti!itie rele!ant to particular product, proce, proAect or contract




$S 4er"inolo%y

n!iron"ent – Surroundin% in 3hich an or%aniation operate, includin% air,3ater, land, natural reource, flora, fauna, hu"an and their interrelation'

n!iron"ental -pect ; le"ent of an or%aniation acti!itie=product=er!ice that interact 3ith en!iron"ent'

n!iron"ental I"pact – -ny chan%e to the en!iron"ent , 3hetherad!ere=)eneficial=3holly=partially reultin% fro" a or%aniationen!iron"ental apect'

n!iron"ental $ana%e"ent Syte" – art of an or%aniation "ana%e"entyte" ued to de!elop and i"ple"ent it en!iron"ental policy and "ana%e iten!iron"ental apect'

n!iron"ental olicy – ro!ide a fra"e3or/ for action and for the ettin% ofn!iron"ental o)Aecti!e and n!iron"ental tar%et'

re!ention of ollution ; Ce of procee, practice, techni6ue, "aterial,product, er!ice pr ener%y to a!oid, reduce, control the creation, e"iion ordichar%e of any type of pollutant or 3ate in order to reduce ad!eren!iron"ental i"pact'




OHS$S 4er"inolo%y

Occupational Health and Safety ; *ondition and factor that affect, or couldaffect, the health and afety of e"ployee or other te"porary 3or/er, !iitoror any other peron in 3or/place'

Occupational Health and Safety $ana%e"ent Syte" – art of an or%aniation"ana%e"ent yte" ued to de!elop and i"ple"ent it OH & S olicy and"ana%e it OH & S (i/'

Haard – Source, Situation or -ct 3ith a potential for ar" in ter" of hu"aninAury or ill health or a co")ination of thee'

Ill Health – Identifia)le, -d!ere hyical or "ental condition ariin% fro" and="ade 3ore )y a 3or/ acti!ity and or 3or/ related ituation'

Incident ; : It i e!ent 3here no inAury,ill health or fatality occur "ay alo )ereferred to a a near;"i, near;hit, cloe call or dan%erouoccurence'e"er%ency ituation i particular type of incident'




-ccident : It i an incidnet 3hich ha %i!en rie to inAury,ill,health or fatality'

OH & S olicy– ro!ide a fra"e3or/ for action and for the ettin% of OH & S

o)Aecti!e' (i/ – *o")ination of li/elihood of an occurrence of a haardou e!ent or

epoure and e!erity of inAury or ill health that can )e caued )y the e!entor epoure

OHS$S 4er"inolo%y




*o""on 4er"inolo%y 1-

-udit – Syte"atic, independent and docu"ented proce for

o)tainin% audit e!idence and e!aluatin% it o)Aecti!ity to deter"ine

the etent to 3hich audit criteria are fulfilled

*ertification – - proce )y 3hich a product, proce, peron or

or%aniation i found to "eet pecified re6uire"ent

*orrection – -ction ta/en to eli"inated detected non;confor"ity

*orrecti!e -ction – -ction ta/en to eli"inate the caue of non;confor"ity in order to pre!ent it recurrence

re!enti!e -ction – -ction ta/en to eli"inate the caue of potential

non;confor"itie in order to pre!ent their occurrence

$ana%e"ent (e!ie3 – >or"al e!aluation )y top "ana%e"ent of thetatu and ade6uacy of the 6uality yte" in relation to 6uality policy

and o)Aecti!e

$ana%e"ent Syte" – Syte" to eta)lih policy and o)Aecti!e and

to achie!e thoe o)Aecti!e




roce – 4ranfor"ation of a et of input into deired output?@

Syte" – Set of interrelated or interactin% ele"ent

rocedure – Specified 3ay to carry out an acti!ity or a proce

(ecord – Statin% reult achie!ed or pro!idin% e!idence of acti!itie

perfor"ed'

Inpection – acti!ity uch a "eaurin%, ea"inin%, tetin% or

%au%in% one or "ore characteritic of an entity and co"parin% the

reult 3ith pecified re6uire"ent in order to eta)lih 3hether

confor"ity i achie!ed for each characteritic

4racea)ility – -)ility to trace the hitory, application or location ofan entity )y "ean of recorded identification

Cni6ue Identification – -n identification 3hich ha no duplicate

*o""on 4er"inolo%y ?2@




roce ecription?1@

$en

$aterial

$achinerie

$ethod

$oney

4i"e

tc',D

Products/

Services (Final/

or Intermediate)

Input Output4ranfor"ation=

rocein%(eponi)ilityE




roce–-

-cti!ity–-

-cti!ity–.

-cti!ity–*

4a/–-

4a/–

roce ecription?2@




-udit?1@

-udit carried out 3ithin anor%aniation )y it o3n peronnelto ae the co"pliance of the

6uality "ana%e"ent yte" toaudit criteria – -lo /no3n a>irt party audit

-udit perfor"ed )y a cuto"er?econd party audit@ or any third=independent )ody ?third party

audit@ to ae the de%ree ofco"pliance of 6uality "ana%e"entyte" to the audit criteria

4ype of -udit

Internal -udit ternal -udit

urpoe of the audit i to collect audit e!idence, analye= co"pare 3ith the

audit criteria and hi%hli%ht the deficiencie o)er!ed, if any, durin% the audit




-udit?2@

-n office eercie to deter"ine the

etent to 3hich the docu"entedyte" ade6uately "eet there6uire"ent of the applica)letandard – -lo /no3n aocu"entation re!ie3

-n audit to eta)lih the etent to

3hich the docu"ented yte" ii"ple"ented' Satifactorine ofade6uacy audit i a preli"inaryre6uire"ent for co"pliance audit

Sta%e of -udit

-de6uacy -udit *o"pliance -udit

di ?F@




-udit?F@

-ein% the Syte" *hec/in% certain

"anufacturin% procee and"ethod

-ein% roduct Quality

*ate%orie of -udit

Syte" -udit

roduct -udit

roce -udit

$ S $ d l ISO 9001




$ana%e"ent Syte" – $odel – ISO 9001

*ontinual I"pro!e"ent of theQuality $ana%e"ent Syte"

$ana%e"ent(eponi)ility

$eaure"ent,-nalyi andI"pro!e"ent

roduct(ealiation

(eource$ana%e"ent

Input

*uto"er

(e6uire"ent

*uto"er

Satifaction

Output

roduct

$ t S t $ d l ISO 1#001 & 18001




$ana%e"ent Syte" – $odel: ISO 1#001 & 18001

*ontinual I"pro!e"ent of theHS $ana%e"ent Syte"

$ana%e"ent(e!ie3 – #'<

*hec/in% –#'

lannin% –#'F

I"ple"entation &Operation – #'#

HS olicy –#'2

ISO 9001 ISO 1#001 ISO 18001 St d d




ISO 9001, ISO 1#001, ISO 18001 Standard*laue Si"ilaritie and ifference

ISO 9001 ISO 1#001 ISO 18001 St d d





ISO 9001 ISO 1#001 ISO 18001 St d d





ISO 9001 ISO 1#001 ISO 18001 St d d





ISO 9001 ISO 1#001 ISO 18001 Standard





ocu"entation Structure at +unne)o India




ocu"entation Structure at +unne)o India

QHS $anual

roce ecription

O)Aecti!e

Scope

-pplication

-))re!iation

roce ecription= ia%ra"

(eponi)ility ?ri"ary= Secondary@

(elated (eference

(elated (ecord roce erfor"ance $eaure

Operational ocu"ent

+uideline

Specification

Quality lan

ariou 5it

>or"at (ecord

+unne)o India 5it of ocu"ented $aAor




+unne)o India – 5it of ocu"ented $aAorrocee



4o%ether !eryone -chie!e $ore

4han/ Gou

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Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08

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