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B2B social media marketing warren knight

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B2B Social Media presentation by Warren Knight at CIM Digital Marketing Bootcamp, 1 Nov 2011 Bedford
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HELPING BUSINESS USE SOCIAL MEDIA MARKETING FOR A PROFIT @wvrknight
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Page 1: B2B social media marketing warren knight

HELPING BUSINESS USE SOCIAL MEDIA MARKETING FOR A PROFIT

@wvrknight

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Ratings &

reviews

Peer to peer

sharing discount

Embedded

Facebook store

GroupBuy & Flash sale

Refer a friend

Social integration

Mobile platform

Affiliate network

“The same product costs on average three times the cost to produce”

- Tony from www.Komodo.co.uk

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Why is Social Media Important for B2B Marketing?

Social Media is about the importance of customers.

It empowers Businesses to make meaningful change to better serve your customer and build loyalty.

You get honest feedback to build solutions that better meet the customers needs.

Understand the wants and needs of the customer, let them tell you.

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THE BIG NEWS

Influence Search Rankings

What we TWEET matters SHARE matters what people LIKE matters

& &

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Blogging - 434% Google Index

Video + Podcasting

Email Marketing

Flickr, Picasa

Social (Twitter, Facebook, LinkedIn)

Case Studies, White Papers, Webinars

Tumblr, Posterous, etc.

All of this is called Inbound Marketing

WHAT IS CONTENT MARKETING?

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Four Step Process

Measurement

LeadsMedia mentionsSpeak opportunityCustomer SatisfactionTime To marketPositive sentimentService calls

Tactics

More prospectsMedia relationsEducate customer Channel partnersMove customer service onlineTrade associationsAdvertise

Four Step Process for Social Media Selection

Business Goals

Increase salesGenerate leadsThought leadershipProduct LaunchTest IdeasCreate ChannelsReduce SupportCounter Feedback

Tools

Blog – Content is KingTwitterYouTubeFacebook Fan PageLinkedInCommunityStumbleuponTumblr

If your strategy is stand alone it will fall alone Integration with ALL Marketing

FOUR STEP PROCESS

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Brand ConsistencyBRAND CONSISTENCY

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FIND YOUR AUDIENCE

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LEAD: LISTEN

RSS Feeds# Hastags

LinkedIn Advance Search

Streams

Blogs Websites Twitter Google.news Cragslist Wikipedia

Keywords in 5 locations1. Headline2. Work Experience3. Past Experience4. Summary5. Specialities

Monitoring’ Folder

LinkedIn Advance Search

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LEAD: EXPERIMENTMarketMeSuite

Social AutomationSEO

Bit.ly

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LEAD: APPLY

Advice: As an expert you should offer advice

Share: Article, link information that aligns with your business

Engage: Industry. Follow them, re-tweet, engage in conversations

Have fun: Be funny - send links to relevant funny articles

Special Offer: Send information about a special offer, promotion, event

5 tweets a day

1 Post a day

Pictures: 3 Images at a time (Facebook)

Video: Link to a video you have placed on YouTube

Press Release: Take a picture and load or link to online article

Add Value: Talk around the business and add value to your audience

Competitions & Polls: Find out what your customer want

1 Blog a Week

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Analytics

Measuring Social Media Effectiveness & Engagement

LEAD: DEVELOP

61% 50% 41% 39%

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All Media Must Be Digital

To build brand advocates and engage ...It must be mobile.

It must be Spontaneous 50% of all mobile traffic is accounted for by Social Networks

It must be easy to access Slidshare (PowerPoint), Sribd (PDF) YouTube (Video)

It must do more than simply being a digital version of the traditional message

It must be able to make itself more shareable, findable and social

Where there is value, there are consumers willing to share it.

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Case Study

Five days after posting the videos on their specially designed website, Will it Blend, and on YouTube. They had 9.5 Million views on YouTube.”

150 Million upload the videos and shared.

In fact, so popular is this worldwide phenomenon that 210,000 people logged on to eBay to view the leftovers of a blended iPod and iPhone. The

dust of each of these products fetched $800 and $901 respectively

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United Airlines Breaks Guitar4 Million People

Cost The Airline $180 Million?

Which, incidentally, would have bought Dave Carroll more than 51,000 replacement guitars

UNDERSTAND AND USE IT ...OR

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2 HOUR SOCIAL MEDIA

TRAINING

• 3 MONTH STRATEGY• TOOLS TO ANALYTICS • MAKE YOUR BUSINESS MORE SOCIAL• GLOOPLE

COMPLIMENTARY7 Day E-course

COMPLIMENTARY7 Day E-course

COMPLIMENTARY7 Day E-course

COMPLIMENTARY7 Day E-course

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Warren Knightwww.warrenknight.co.uk

Warren Knighte: [email protected]: @wvrknight

Gloople – Making Shopping Socialwww.gloople.co.ukt: @gloople

Tell us what

you think

Social Media Training - Mentoring - Consultancy


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