B2C FAST COMMERCE FOR SAP CUSTOMER EXPERIENCE SOLUTIONS Capgemini’s two-tiered solution launches specialized B2C commerce experiences quickly and efficiently Consumers are firmly in control in the business-to-consumer space. They have a world of choice and demand more of the brands they endorse. Their needs can change quickly, and they are not willing to wait for businesses to catch up. Companies hoping to thrive in this environment must rapidly create, deploy, and update B2C commerce offerings. And every level of the experience must maximize the likelihood that customers will take that all-important step – from browse to buy. Capgemini’s Fast Commerce for SAP Customer Experience solutions get you there – quickly, and with minimal disruption.
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B2C FAST COMMERCE FOR SAP CUSTOMER EXPERIENCE SOLUTIONS
Consumers are firmly in control in the business-to-consumer space. They have a world of choice and demand more of the brands they endorse. Their needs can change quickly, and they are not willing to wait for businesses to catch up.
Companies hoping to thrive in this environment must rapidly create, deploy, and update B2C commerce offerings. And every
level of the experience must maximize the likelihood that customers will take that all-important step – from browse to buy.
Capgemini’s Fast Commerce for SAP Customer Experience solutions get you there – quickly, and with minimal disruption.
Solutions tailored to your business goals
Fast Commerce B2C Tier 1 is a full turnkey SaaS-based solution leveraging SAP Upscale. This enables companies to get a B2C store up and running in as few as four weeks. It’s ideal for businesses looking for an easy entry point for ecommerce capability. It’s also perfect for businesses that want to expand their capabilities through enhancements such as mobile apps or subscription-based products.
Fast Commerce B2C Tier 2 is a fully customizable and scalable platform leveraging SAP Commerce Cloud and the Spartacus storefront. Spartacus is a progressive web application built as a headless solution, decoupling the presentation layer from the commerce platform. The result is a powerful B2C solution that delivers maximum benefit to the enterprise, including a more personal, consistent customer experience, omnichannel customer engagement, accelerated time to market for changes and updates, and simplified integration with multiple backend systems. Companies can be up and running in as few as 16 weeks.
Capgemini offers its Fast Commerce for SAP Customer Experience solutions in two tiers, each crafted to address unique corporate objectives.
Speed, efficiency, and flexibilityCapgemini has designed and developed Fast Commerce for SAP Customer Experience solutions specifically to enable rapid B2C commerce site launches on the SAP public cloud.
Capgemini’s solutions drive efficiency through a programmatic approach but are also flexible enough to support unique sector needs and solve a variety of digital use cases.
Industries• Retail
• Direct-to-consumer
• Manufacturing
• Automotive
• Life sciences
• Consumer products
• Wholesale distribution
Use cases• Direct-to-consumer commerce
• Subscription commerce
• Regional and global market expansion
• New product launches
• New service launches
• Improve customer experiences
• Enhance customer loyalty
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The B2C solution you need – with the support to ensure success Companies that deploy Capgemini’s Fast Commerce for SAP Customer Experience solutions benefit from Capgemini’s rich SAP expertise, streamlined processes, and field-tested methodologies to launch specialized B2C commerce experiences. All solutions include a fixed price and deployment timeline.
Capgemini supports its Fast Commerce for SAP Customer Experience solutions with a broad range of resources. These include a strong graphic-design team to ensure the user experience is best in class, knowledgeable business analysts to support setup and maintenance of the site, quality-assurance testing to ensure the optimal guest experience, strategic planning to map out next steps to build sales and revenue, and expertise in data integration and linking to fulfillment systems as needed.
Features: Tier 1
Features: Tier 2
• Cutting-edge user experience
• SEO-optimized pages at launch
• Google Tag Manager
• Turnkey management of the site, including hosting and marketing
• AI personalization
• Launch in four weeks
• Cutting-edge user experience
• SEO-optimized pages at launch
• Google Tag Manager and Analytics integrations
• Quality built into the process via Code Quality Validation checking (SonarQube), double verification of code, and JUnit testing
• Performance and deployment optimizations
• Easily integrates into your existing order-management architecture
• Launch as quickly as 16 weeks
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The Capgemini advantageCapgemini has been a leading SAP Global Integration Partner since 1993 and is ranked number one in SAP certifications worldwide. Our more than 20,000 SAP experts have helped more than 1,300 clients around the globe with deploying SAP to transform their businesses, making us one of the world’s largest SAP systems integrators.
With Capgemini’s Fast Commerce for SAP Customer Experience solutions, companies can efficiently deliver cutting-edge shopping and purchasing experiences to their customers. And with Capgemini’s proven delivery process and industry expertise, they can easily evolve and enhance customer experiences to ensure they continue to exceed expectations.
User-experience enhancements
Set up product categories
Non-product-page development (About us, FAQs, etc.)
Set up of filters
Shipping configurations
User email set up
Included Included
Included
Included
Included
Included
Included Included
Included
Product quick view with add-to-cart Included Included
Sticky header with infinite scroll Included Included
Back-in-stock notification via email Not available Available
Product compare page (for up to five products) Not available Available
Wish list Not available Available
Multiple tender for single order (split payment) Not available Available
Included
B2C Fast Commerce for SAP Customer Experience solutions
Tier and technology
Time to launch
Tier 1 SAP Upscale
Tier 2 SAP Commerce Cloud
As few as four weeks
As few as 16 weeks
Foundation
Brand-specific style guide and styling applied to all pages (fonts, colors, logos)
Google Tag Manager/Google Universal Analytics integration
SEO: Optimizations based on Capgemini SEO team best practices
Deployed and tested on the SAP Cloud Platform
Business user training
Included Included
Included
Available
Available
Included
Included Included
Available
Included
B2C Fast Commerce for SAP Customer Experience solutions
Pre-configured SAP S/4HANA or ECC integration – SAP Business Technology Platform integration
CRM file-based integrations (customer export)
Included Included
Available Available
Not available Available
Product export for syndication Available Available
Quality standards
Full test-case documentation
Unit tests via JUnit
Test-coverage metrics via SonarQube
Performance testing
Available Included
Not available
Not available
Included
Available Available
Complete functional and technical documentation for standard features
Automated tests
Available Included
Available Available
Included
B2C Fast Commerce for SAP Customer Experience solutions
Tier and technology
Time to launch
Tier 1 SAP Upscale
Tier 2 SAP Commerce Cloud
As few as four weeks
As few as 16 weeks
Monthly support
Product updates
Promotion management
Configuration updates
Site modifications
Included Available
Included
Included
Available
Included Available
Available
Marketing capabilities cost range/frequency
Monitoring of analytical data
Marketing and digital commerce (including Facebook and Google paid advertising)
Insight and optimization (including recommendations)
Adjustments made as needed to optimize sales
Included Available
Included
Included
Available
Available
Creative assistance
Banner creation
Design support
Assess KPIs
Optimize program for marketing
Define go-to-market strategy
Included Available
Included Available
Included Available
Assistance with SEO /SEM Included Available
Included Available
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The information contained herein is provided for general informational purposes only and does not create a professional or advisory relationship. It is provided without warranty or assurance of any kind.
About CapgeminiCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 290,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of $19.3 billion.
Get the Future You Want | www.capgemini.com
Note: current conversion is €1 to $1.20 (2/17/21)
User-experience enhancements
Set up product categories
Non-product-page development (About us, FAQs, etc.)
Set up of filters
Shipping configurations
User email set up
Included Included
Included
Included
Included
Included
Included Included
Included
Product quick view with add-to-cart Included Included
Sticky header with infinite scroll Included Included
Back-in-stock notification via email Not available Available
Product compare page (for up to five products) Not available Available
Wish list Not available Available
Multiple tender for single order (split payment) Not available Available
Included
B2C Fast Commerce for SAP Customer Experience solutions
Tier and technology
Time to launch
Tier 1 SAP Upscale
Tier 2 SAP Commerce Cloud
As few as four weeks
As few as 16 weeks
Foundation
Brand-specific style guide and styling applied to all pages (fonts, colors, logos)
Google Tag Manager/Google Universal Analytics integration
SEO: Optimizations based on Capgemini SEO team best practices
Deployed and tested on the SAP Cloud Platform
Business user training
Included Included
Included
Available
Available
Included
Included Included
Available
Included
B2C Fast Commerce for SAP Customer Experience solutions
