Bachelor of Science in - Apollo Education Group Ethics and Values for Human Service Professionals 3...

Bachelor of Science in

Human Services

Program Orientation

BSHS

Version 005

Effective March 1, 2012

CONGRATULATIONS!

If you are here, you have just made the

first step in earning your Bachelor of

Science in Human Services Degree at

University of Phoenix.

We welcome you to the

BSHS Program!

© 2010 University of Phoenix, Inc. All rights reserved.” 2

Human Services

“The field of Human Services is broadly

defined, uniquely approaching the objective of

meeting human needs through an

interdisciplinary knowledge base, focusing on

prevention as well as remediation of problems,

and maintaining a commitment to improving

the overall quality of life of service populations”

(National Organization for Human Services,

2010, ¶ 3).

Human Services

“The Human Services profession is one which

promotes improved service delivery systems

by addressing not only the quality of direct

services, but also by seeking to improve

accessibility, accountability, and coordination

among professionals and agencies in service

delivery” (National Organization for Human

Services, 2010, ¶ 3).

BSHS Program – Next Steps

• You will need to synthesize knowledge across courses in order to

develop your knowledge, skills, attitudes and professional identity in

the field of Human Services.

• Courses are sequenced to introduce content that is then reinforced in

subsequent courses. Courses cannot be taken out of sequence and

have prerequisite courses to move on.

• Content Areas are assessed for assimilation in each course to ensure

you are ready for the next course. You must have a minimum grade

point average (GPA) of 2.0

© 2010 University of Phoenix, Inc. All rights reserved.”

BSHS Program – Additional Steps

• Graduation requires a completion of 120 credits as follows:

• A minimum of 63 upper division credits.

• A minimum of 54 of the 120 credits must be in general education areas

approved by the University.

• Field Experience courses are required. You will be working at

approved sites that have Affiliation Agreements with the University.

Each Field Experience course is 15 weeks in length.

• Each week during the Field Experience courses every student must

attend 2 hours of class and volunteer about 12 hours at their Field

Experience Site. Due to the anticipated extra workload of 20 hours

per week, students may not take other classes concurrently with the

Field Experience classes.


CONCENTRATIONS

When you enrolled, you were asked to make a selection of

concentration. BSHS v.005 offers 4 choices of concentration:

Management

Addictions

Gerontology

Family and Child Services

A concentration consists of 3 courses with a foundational pre-requisite

course housed in the core curriculum. Concentration courses may be

taken online or at your campus if offered there. They may be taken

concurrently with other courses with the exception of Field Experience

courses.


Human Service Worker Job Title Examples

Case Worker Family Support Worker Youth Worker Social Services Liaison

Residential Worker Behavioral Health Management Aide Case Management Aide

Eligibility Counselor Alcohol Counselor Adult Daycare Worker Drug Abuse Counselor

Life Skills Instructor Client Advocate Neighborhood Worker Social Service Aide

Group Activities Aide Social Services Tech Therapeutic Assistant Probation Officer

Case Monitor Parole Officer Child Advocate Gerontology Aide

Juvenile Court Liaison Home Health Aide Group Home Worker Child Abuse Worker

Crisis Intervention

Worker

Mental Health Aide/Tech Community Organizer Intake Interviewer

Community Outreach Social Work Assistant Community Action

Worker

Psychological Aide

Halfway House Worker Case Manager Rehab Case Worker Residential Manager


NOT a BSHS Worker occupational focus…

• Licensed and/or Clinical Social Workers

• Licensed Professional or Mental Health Counselors

• Clinical and School Psychologists

• Licensed Marriage and Family Therapists

• Medical Doctors, Psychiatrists

• Registered Nurses, Psychiatric Nurses

• Lawyers, Bankers, Financial Planners

• Academic Advisors, Enrollment Advisors


FOUNDATION

The BSHS Program begins with a strong foundation comprised of the first 5 courses:

• BSHS 305 - HISTORICAL DEVELOPMENT OF HUMAN SERVICES: AN INTRODUCTION

• BSHS 325 - HUMAN SYSTEMS AND DEVELOPMENT

• BSHS 335 - ETHICS AND VALUES FOR HUMAN SERVICE PROFESSIONALS

• BSHS 345 - DIVERSITY AND SPECIAL POPULATIONS

• BSHS 355 - DELIVERY OF HUMAN SERVICES: THEORY AND PRACTICE

• BSHS 375 - INFORMATION SYSTEMS AND TECHNOLOGY IN HUMAN SERVICES


Client Service Delivery

The BSHS program has a core focus on client service and the wide range of service delivery pathways:

BSHS 385 - INTERPERSONAL COMMUNICATION AND INTERVIEWING SKILLS

BSHS 395 - CLIENT ASSESSMENT AND PLANNING

BSHS 405 - INTERVENTION, DIRECT SERVICE DELIVERY AND CASE MANAGEMENT

BSHS 415 - FIELD EXPERIENCE I

BSHS 445 - SURVEY OF CRISIS AND MENTAL HEALTH ISSUES AND INTERVENTIONS

BSHS 455 - WORKING WITH ADDICTIONS

BSHS 475 - FIELD EXPERIENCE II


Professional Growth and Identity

The BSHS program is designed with the development of a

Human Services Professional Identity.

Near the completion of the program, an optional board exam is

offered.

Upon successful completion of the Human Services – Board Certified

Human Services Practitioner exam and application to the Center for

Credentialing in Education, you will be board eligible.

The HS-BCP will be offered near the beginning of the second Field

Experience course: BSHS/475.


LICENSURE is NOT involved:

• Our program does not prepare you for licensure in

your state. Please review your state’s rules and

licensing board regulations.

• You will not be required to take the Human Services-

Board Certified Practitioner examination to graduate

from this program. Sitting for the exam is optional.


Mental Health

Facilitator

Training and International Registry


Mental Health Facilitator Registry

After graduation, you may be registered (not licensed or certified) as

a Mental Health Facilitator through NBCC International, a division of

the National Board for Certified Counselors. MHF Training is

incorporated into the course structure.

Mental Health Facilitators are First Responders:

Community Outreach

Natural Disasters

Trauma and Crisis Workers

“The Mental Health Facilitator (MHF) program is designed to improve

access to mental health care within a given community by educating

and training professionals, paraprofessionals and lay people in the

basics of mental health” (NBCC International, 2012, ¶ 1.).


Not Just an Academic Program

• The Bachelor of Science Human Services

Program is an undergraduate degree course of

study.

• Our Field Experience courses are designed to

prepare you for work in the real world as a

human service worker in a wide range of

employment areas.


Structure and Sequencing

• The BSHS program is designed with a sequence of courses

beginning with foundational moving through client service

delivery courses and include professional development

coursework.

• Field experience courses may not be taken before completion

of essential requirements.


The Coursework

• Two levels for each course:

• Classroom weekly workshops @ 4 hours each. May not miss

more than 1 per course.

• Learning Team Assignments @ 4 hours per week. Learning

Team work is NOT optional and a part of the semester-credit

time commitment for a 3 semester hour course.


Core Preferred Sequence*

ID Title CR Length Prerequisites

BSHS/305 Historical Development of Human Services: An

Introduction3 5 weeks

Meet Program Admission

Requirements

BSHS/325 Human Systems and Development 3 5 weeks ---

BSHS/335 Ethics and Values for Human Service Professionals 3 5 weeks BSHS/305, 325; COMM/215; MTH/209

BSHS/345 Diversity and Special Populations 3 5 weeks BSHS/335

BSHS/355 Delivery of Human Services: Theory and Practice 3 5 weeks BSHS/335

BSHS/375 Information Systems &Technology in Human Services

3 5 weeks BSHS/335

BSHS/415-O Orientation to Field Experience 0 1 week BSHS/345, 355, 375

BSHS/385 Interpersonal Communication & Interviewing Skills 3 5 weeks BSHS/415-O

BSHS/395 Client Assessment and Planning 3 5 weeks BSHS/385

BSHS/405 Intervention, Direct Service Delivery and Case Management

3 5 weeksBSHS/395


Core Preferred Sequence*


BSHS/415 Field Experience I 3 15 weeks BSHS/405

BSHS/425 Administration and Management of Human Service Programs

3 5 weeks BSHS/405

BSHS/435 Research and Statistics in Human Services 3 5 week MTH/220

BSHS/445 Survey of Crisis and Mental Health Issues and Interventions

3 5 weeks BSHS/405

BSHS/455 Working With Addictions 3 5 weeks BSHS/445

BSHS/465 Professional Development and Identity 3 5 weeks BSHS/425, 455

BSHS/475 Field Experience II 3 15 weeks BSHS/465 and All Concentration Courses

BSHS/485 Capstone: Advocacy and Creating Social Change 3 5 weeks BSHS/475


BSHS Version 5

Areas of Concentration

Management

Addictions

Gerontology



Areas of Concentration

The Bachelor of Science in Human Services program offers a

selection of 4 areas of concentration. In addition to completing

the Core Courses, an additional 3 courses must be completed

from the selected concentration before entry into the Field

Experience II Course, BSHS/475. Concentrations are:

Management

Addictions

Gerontology


Management


BSHS/426 Human Services Management: Theory and Practice 3 5 weeks BSHS/425

BSHS/427 Critical Thinking Skills in Management Decision Making 3 5 weeks BSHS/426

BSHS/428 Human Service Program Design and Proposal Writing 3 5 week BSHS/427


Addictions


BSHS/456 Addiction Interventions for Human Service Workers 3 5 weeks BSHS/455

BSHS/457 Codependence and Working with Families 3 5 weeks BSHS/456

BSHS/458 Action Planning, Relapse Prevention and Aftercare 3 5 week BSHS/457


Gerontology


BSHS/437 Aging and Social Systems 3 5 weeks BSHS/345, 355; MTH/220

BSHS/438 Care of Ill and Aging Populations 3 5 weeks BSHS/437

BSHS/439 Grief, Loss and End of Life Issues 3 5 week BSHS/438




BSHS/406 Family Systems and Social Systems 3 5 weeks BSHS/405

BSHS/407 Family Violence Across the Lifespan 3 5 weeks BSHS/406

BSHS/409 Child Abuse and Neglect 3 5 week BSHS/407


Exams

• You are required to take and submit the MHF pre-test in BSHS/305. The post-test is required in BSHS/485.

• Instructors may employ a variety of examinations to assess your assimilation of course content.

• The Human Services-Board Certified Practitioner exam is offered in BSHS/475 as an optional exam. Passing the exam and completing the application will make students Board Certified eligible.

A Lot Happens Between Now…

and Graduation

•Successful completion of this program involves demonstration of

knowledge, skills, and attitudes concordant with the human services

profession. Evaluation of your progress happens in:

*Course grades

*Field Experience

•Ongoing evaluation by individual course faculty combined with faculty

collaborative evaluations.


What High Grades Mean


A

B

C

Excellent performance. Work is exemplary and worthy of emulation by others.

Good Performance. Work meets expectations for graduate-level quality.

Average Performance. Your GPA must be at this level to graduate from the program.

Field Experience Courses

• Program graduation require completion of 2

Field Experience courses and FE Orientation:

• BSHS/415-O Field Experience Orientation

• BSHS/415 Field Experience I – 15 Week Course: 175

Service Hours.

• BSHS/475 Field Experience II – 15 Week Course: 175

Service Hours

• Can only be accomplished at approved sites with whom

University of Phoenix has an established Affiliation

Agreement.



• Are completed at approved sites under supervision of a qualified

professional.

• Must attend weekly classes and cannot miss more than 2 classes.

• Students are responsible for maintaining APPROVED UOP forms

and logs, obtaining site supervisor signatures and faculty supervisor

signatures.

• Students are responsible for finding their own placement site from

our list of approved sites.



• Doubling Up during Field Experience courses is not allowed.

• Students must complete and track all Field Experience hourly

requirements on approved forms. Do not make your own forms.

• Extra hours (up to 75 hours beyond the 175 required) accumulated

and documented while in the Field Experience I course may count

toward your Field Experience II hours. Attending class is not optional

regardless of accumulated service hours.


PERSONAL GROWTH

• The program includes components that encourage self-growth

and/or self-disclosure as part of the training. The process is not

optional.

• The program as well as the culture of human services promotes

values of multicultural diversity.

• In addition to the University’s Student Code of Conduct, the

College of Social Sciences has established supplemental

behavioral standards to which our students are held.


Your Ethical Responsibility

“As prospective human services workers or

counselors, College of Social Science

candidates are expected to represent the

University as professionals and adhere to the

ethics and standards of their profession as well

as the University’s Student Code of Conduct”

(University of Phoenix Supplemental

Standards, 2020, ¶ 1).


SUPPLEMENTAL STANDARDS

• Students in this program are held to a higher

standard than other UOPX programs called

Supplemental Standards.

• The Supplemental Standards set the bar on

professional expectations for behavior, mental

wellness, social interaction and following the

applicable Code of Ethics.


Our Professional and Ethical Responsibility

• Through systematic developmental assessment, faculty follow due

process standards as expressed in the University’s Student

Handbook and College’s Supplemental Standards.

• We have a responsibility not to promote through the program

students whose personal, professional, and academic standards do

not meet standards delineated in those specifications and ethical

codes.

• Site supervisors (at your field experience sites) also provide input as

to your fitness to enter the human services field.

• Faculty exercise academic freedom within parameters, and provide

academic performance evaluation criteria in their syllabi as

elaborated in class according to established curriculum guidelines.


GETTING THE MOST

OUT OF YOUR

EDUCATIONAL

EXPERIENCE…

MAKING IT WORK


HINTS FOR SUCCESS

• Get to know your faculty and let them know you.

Members of the faculty want you to be successful.

• Ask questions that will help you to learn.

• Adopt a positive perspective on your training.

• Become involved in your profession with membership

in professional organizations.

GET TO KNOW EACH OTHER

Pair up with someone you haven’t had a visit

with yet and talk until you find at least one

thing in common. Look for things that are more

unusual versus more usual (e.g., we both

broke our legs when we were teens, versus

we’re both married).


BE AN ACTIVE LEARNING TEAM MEMBER

• What might be the most positive aspects of using a

team approach in an academic environment?

• What concerns might you have about being in a

team?

• Discuss what traits and behaviors that you would like

to see in fellow team members.

• How would you present these traits and behaviors

yourself as a learning team member?


QUIET LEARNING TEAM MEMBERS

• Imagine that one of your team members is very quiet and does

not participate at the level that the rest of the team believes is

necessary.

• How would you communicate this to the quiet team member?

• What would you be sure not to say?

• How would you like to be approached if you were perceived as being

overly quiet and passive by your team?

• What would be your approach if you were already a counselor?


LEARNING TEAM CONFLICT

• Imagine that two members of your team constantly

disagree. At times they raise their voices and refuse to

listen to the other person’s opinion. The team is having

a hard time getting tasks completed and all of the team

members are worried about getting good grades.

• What could team members do to try to resolve the situation?

• How should a counselor approach individual, group or team

conflict?

• Pair up with someone you do not know and brainstorm at least

3 strategies for resolving Learning Team Conflict.


FAQs

Frequently Asked Questions…


What is the Mental Health Facilitator

Registry?

And…why do I want to be included?

• The MHF Registry is maintained by the NBCC International

(NBCC-I).

• Being listed on the International Registry documents your

completion of specialized training in the recognition of mental

health issues and appropriate actions for first responders.

• Listing on the International Registry can be included on your

résumé or CV.

• The MHF International Registry provides the foundation for

additional training as an MHF trainer in your community.


How do I get on the MHF International

Registry?

After program completion interested graduates will be provided

an application form for you to send to NBCC-I.

There is an application fee of $20.00 to be included with your

application.

There is a yearly maintenance fee of $20.00.

NBCC-I will mail you a certificate of registration.

You must renew your registration every 5 years.


FAQ

What happens if a Supplemental Standard

is not followed?

A referral letter from the Campus College Chair (or designee) will be sent

by FedEx outlining the issues and requesting a response from the

student. Consequences are dependent on the severity and consistency

of the charge. Dismissal from the program is possible.

FAQ

What if I miss more than 1 class in a 5

week course?

You will be summarily dismissed from the program!

Just kidding…you will be auto dropped from the

course. Excused 2nd absences must meet stringent

criteria and be approved by the Director of Academic

Affairs.


FAQ

Where do I find the approved site list for the field

experience courses?

The Campus College Chair or designee can provide the list.

I have a field experience site and site supervisor already

selected, but they are not on your approved list. What

do I do?

Email your Campus College Chair for instructions. The process to gain

site approval can take several months.*


FAQ

I had an instructor in an earlier class that I

don’t want again, but they are scheduled for

one of my upcoming courses. Can I change?

The scheduling of instructors and instructor selection

process is thoughtfully considered before an instructor is

assigned to a course. Professionalism is expected of all

students in a counseling program.


FAQ

My Learning Team members don’t like

me and/or I don’t like them. Can I be

assigned to a new Learning Team?

Students in a counseling program are held to a

higher standard and expected to demonstrate

professional counselor behavior at all times.

Conflict resolution is a part of this process.


WELCOME!

Welcome to the University of Phoenix

Bachelor of Science in Human Services Program!

Let the adventure begin!

BSHS Program

References

Bureau of Labor Statistics (2010). Occupational outlook handbook, 2001-11 Edition. Retrieved

from http://www.bls.gov/oco/

National Board for Certified Counselors – International (2012). Mental Health Facilitator. Retrieved

from http://www.nbccinternational.org/mhf

National Organization for Human Services (2010). The National Organization for Human Services.

Retrieved from http://www.nationalhumanservices.org/

University of Phoenix (2010). Supplemental standards for candidates in College of Social

Sciences – Counseling Programs. Phoenix, AZ: Author.


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