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Symantec Backup Exec 2014 Administrator's Guide
Symantec BackupExec 2014
Administrator's Guide
Documentation version: 2014
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Technical Support ............................................................................................... 4
Chapter 1 Introducing Backup Exec 2014 ........................................ 37About Backup Exec ...................................................................... 37How Backup Exec works ................................................................ 38What's new in Backup Exec 2014 ................................................... 39What's new in Backup Exec 2014 agents and options .......................... 48
Chapter 2 Installation ........................................................................... 53About the Backup Exec installation process and licensing options .......... 54Backup Exec preinstallation checklist ............................................... 57Running the Environment Check before installing or upgrading Backup
Exec .................................................................................... 58Microsoft SQL Server 2008 Express Edition components installed with
Backup Exec ......................................................................... 60Backup Execs standard features ..................................................... 61System requirements for Backup Exec .............................................. 63Installing Backup Exec by using the Installation Wizard ........................ 66Installing additional Backup Exec options to the local Backup Exec
server .................................................................................. 76Push-installing Backup Exec to remote computers .............................. 78Methods for installing the Agent for Windows ..................................... 86
Push-installing the Agent for Windows to remote computers ............ 86Installing updates to the Agent for Windows on remote
computers ....................................................................... 93Installing the Agent for Windows in an Active Directory
network .......................................................................... 94Using a command prompt to install the Agent for Windows on a
remote computer .............................................................. 98Using a command script to install the Agent for Windows .............. 101
Installing the Remote Administrator ............................................... 102Installing the Remote Administrator using the command line .......... 103Running the Remote Administrator ........................................... 105
Installing Backup Exec using the command line (silent mode) .............. 108
Contents
Command line switches for silent mode installation of BackupExec ............................................................................ 109
Creating and using installation parameter files ............................ 117Installing a trial version of Backup Exec agents and options ................. 118About the installation log .............................................................. 119Viewing the Installation Summary Report ......................................... 119Repairing Backup Exec ................................................................ 120Updating Backup Exec with LiveUpdate .......................................... 121Viewing installed updates ............................................................. 123Viewing license information ........................................................... 123Backup Exec maintenance contract information ................................ 124
Updating expired maintenance contracts ................................... 124Managing maintenance contract customer numbers .................... 125
About upgrading from previous versions of Backup Exec to BackupExec 2014 ........................................................................... 125Upgrade checklist for Backup Exec 2010 and earlier .................... 127Using the Migration Report to determine how existing jobs changed
after an upgrade to Backup Exec 2014 ................................ 129Post-installation tasks .................................................................. 129Uninstalling Backup Exec ............................................................. 130Uninstalling Backup Exec using the command line ............................. 131Uninstalling Backup Exec options from the local Backup Exec
server ................................................................................. 131
Chapter 3 Getting Started .................................................................. 133About the Backup Exec Administration Console ................................ 133Displaying the version information for Backup Exec ........................... 136How to sort, filter, and copy information on the Backup Exec
Administration Console .......................................................... 136Customizing views on the Backup Exec Administration Console ........... 138Configuring the Home tab ............................................................. 139Configuring the Symantec RSS Reader ........................................... 143Creating a disaster preparation plan (DPP) ...................................... 144Getting started with backups ......................................................... 146
Chapter 4 Backups ............................................................................... 149How to prepare for your first backup with Backup Exec ....................... 150Required user rights for backup jobs ............................................... 151About the list of servers on the Backup and Restore tab ..................... 152Adding servers that you want to back up to the list of servers on the
Backup and Restore tab ......................................................... 153
8Contents
Removing servers from the list of servers on the Backup and Restoretab ..................................................................................... 154
Creating a server group ............................................................... 154Hiding or viewing server groups on the Backup and Restore tab ........... 155Editing a server group .................................................................. 156Retiring servers from Backup Exec ................................................. 157Removing server groups from Backup Exec ..................................... 158Backing up data ......................................................................... 158
How Backup Exec backs up and restores volumes that are enabledfor deduplication in Windows ............................................. 168
How Backup Exec backs up and restores Microsoft Virtual HardDisk (vhd) files ............................................................... 169
About selecting data to back up .................................................... 169Changing the order in which backup sources are backed up ................ 175Excluding files from backups ......................................................... 178Including specific files with a backup job's backup selections ............... 181About backing up critical system components ................................... 183Backup Exec Shadow Copy Components file system ......................... 187Backup methods in Backup Exec ................................................... 188Configuring backup methods for backup jobs ................................... 196How Backup Exec determines if a file has been backed up .................. 199Configuring Backup Exec to automatically delete files after a
backup ............................................................................... 202Configuring network options for backup jobs ..................................... 204Running the next scheduled backup job before its scheduled
time ................................................................................... 205Editing backup definitions ............................................................. 206Testing credentials for backup sources ............................................ 211Replacing the credentials for a backup source .................................. 212Creating new credentials for a backup source ................................... 213Deleting retired or unused backup sources from the Credentials
pane .................................................................................. 214How job scheduling works in Backup Exec ....................................... 215Including a specific date in the schedule for a backup job .................... 216Preventing backup jobs from running on a specific date ...................... 218Viewing all scheduled backup jobs on a calendar .............................. 219Adding a stage to a backup definition .............................................. 219Editing a stage ........................................................................... 221Duplicating backup sets or a job history manually .............................. 221Running a test run job manually ..................................................... 226Verifying backed up data manually ................................................. 227Copying data from a virtual tape library to a physical tape device using
DirectCopy to tape ................................................................ 229
9Contents
Chapter 5 Restores ............................................................................... 231Methods for restoring data in Backup Exec ...................................... 232Searching for data to restore ......................................................... 234Restoring data from a server, a backup set, a backup job, or a storage
device ................................................................................ 234Restoring file system data ............................................................ 238Performing a complete online restore of a Microsoft Windows
computer ............................................................................ 239Restoring System State ............................................................... 240Installing a new Windows Server domain controller into an existing
domain by using a redirected restore ........................................ 242Restoring Backup Exec Shadow Copy Components .......................... 244Restoring utility partitions or Unified Extensible Firmware Interface
system partitions .................................................................. 245About restoring encrypted data ...................................................... 245About restoring NetWare SMS volume backups to non-SMS volumes
with Backup Exec ................................................................. 246Restoring data from ARCserve tapes .............................................. 246Canceling a restore job ................................................................ 247How Backup Exec catalogs work ................................................... 248
Configuring default options for catalogs ..................................... 249Cataloging backup sets ................................................................ 251
Chapter 6 Job management and monitoring .................................. 253How to monitor and manage jobs in Backup Exec ............................. 253About the Job Monitor .................................................................. 255
Viewing job activity details for active jobs ................................... 257Canceling an active job .......................................................... 257Holding jobs ........................................................................ 258Removing the hold on jobs ..................................................... 259Holding the job queue ............................................................ 260Removing the hold on the job queue ......................................... 260Running a scheduled job immediately ....................................... 261Changing the priority for a scheduled job ................................... 262Deleting scheduled jobs ......................................................... 263
About the Job History .................................................................. 264Viewing the history of a job ..................................................... 265Deleting a job from the Job History ........................................... 265Running a job from the Job History ........................................... 266
Viewing the job log ..................................................................... 267Finding text in the job log ........................................................ 267Printing the job log ................................................................ 269
10Contents
Saving the job log ................................................................. 269Linking from the job log to the Symantec Technical Support
website ......................................................................... 270How to use job logs with vertical applications .............................. 270Configuring default job log options ............................................ 271
Error-handling rules for failed or canceled jobs .................................. 272Creating a custom error-handling rule ....................................... 273Enabling or disabling error-handling rules .................................. 274Deleting a custom error-handling rule ........................................ 274Enabling an error-handling rule for a failed job ............................ 275Custom error-handling rule for recovered jobs ............................ 275About the cluster failover error-handling rule ............................... 276
List of job statuses in Backup Exec ................................................. 277Setting job status and recovery options ........................................... 282
Chapter 7 Alerts and notifications .................................................... 285Alerts and notifications in Backup Exec ........................................... 286Where to find alerts in Backup Exec ............................................... 287Enabling active alerts and alert history to display on the Home
tab ..................................................................................... 289Active alerts properties .......................................................... 290
Viewing the alert history for a server or a storage device ..................... 291Deleting an alert from alert history .................................................. 291Copying alert text to a document or email ........................................ 292Filtering alerts ............................................................................ 292Viewing the job log from an alert .................................................... 293Responding to active alerts ........................................................... 293Clearing all informational alerts manually ......................................... 294Setting up notification for alerts ...................................................... 294Configuring email or text message notification for alerts ...................... 295Adding recipients for notification .................................................... 297Adding a recipient group for alert notifications ................................... 299
Removing a recipient from a group ........................................... 300Disabling email or text message alert notification for a recipient ............ 300Editing recipient notification properties ............................................ 301Deleting recipients ...................................................................... 301Configuring alert categories .......................................................... 302Assigning recipients to receive notifications for specific alert
categories ........................................................................... 304Sending a notification when a job completes .................................... 304
Notification options for jobs ..................................................... 305Disabling notifications for a specific alert category ............................. 305
11Contents
Configuring default alert settings .................................................... 306Enabling or disabling pop-up alerts ................................................. 307SNMP traps for Backup Exec alerts ................................................ 308
Installing and configuring the SNMP system service ..................... 311Installing the Windows Management Instrumentation performance
counter provider ............................................................. 311Installing the Windows Management Instrumentation provider for
SNMP .......................................................................... 312Uninstalling the Windows Management Instrumentation
performance counter provider ........................................... 312Uninstalling the Windows Management Instrumentation provider
for SNMP ...................................................................... 312
Chapter 8 Disk-based and network-based storage ....................... 313Features and types of disk-based storage and network-based
storage ............................................................................... 313Storage trending statuses for disk storage and virtual disks ................. 316Setting low disk space thresholds on disk-based storage .................... 317Configuring disk storage ............................................................... 318
Changing the location of a disk storage device ............................ 320Editing disk storage properties ................................................. 321
How to restore data from a reattached or reinserted disk-based storagedevice ................................................................................ 327
Configuring disk cartridge storage .................................................. 328Editing disk cartridge properties ............................................... 329Editing disk cartridge media properties ...................................... 333
How data lifecycle management (DLM) deletes expired backup setson disk-based storage ........................................................... 335
Backup sets .............................................................................. 342Changing the expiration date of backup sets on disk-based
storage ......................................................................... 345Retaining backup sets on disk-based storage to prevent them
from expiring .................................................................. 346Releasing retained backup sets on disk-based storage ................. 347Viewing the contents or properties of backup sets ....................... 348
Chapter 9 Legacy backup-to-disk folders ........................................ 350Legacy backup-to-disk folders ...................................................... 350
Editing legacy backup-to-disk folder properties ........................... 351Changing the name or description of a legacy backup-to-disk
folder ........................................................................... 351
12Contents
Changing the buffered read setting for a legacy backup-to-diskfolder ........................................................................... 352
Changing the location of a legacy backup-to-disk folder ................ 352Recreating a legacy backup-to-disk folder and its contents ............ 353Restoring data from a legacy backup-to-disk folder ...................... 354
Chapter 10 Tape storage ....................................................................... 356Support for tape drives and robotic libraries ...................................... 357About the Virtual Tape Library Unlimited Drive Option ........................ 358About the Library Expansion Option ............................................... 358Adding or replacing devices with the Hot-swappable Device
Wizard ................................................................................ 358Installing Symantec tape device drivers .......................................... 360Editing tape drive properties .......................................................... 361Viewing tape drive statistics .......................................................... 366Robotic libraries in Backup Exec .................................................... 366
Requirements for setting up robotic library hardware .................... 367Inventorying robotic libraries when Backup Exec services
start ............................................................................. 368Configuring barcode rules for a robotic library ............................ 368Initializing a robotic library when the Backup Exec service
starts ............................................................................ 372Defining a cleaning slot ......................................................... 373Editing robotic library properties ............................................... 373
Creating robotic library partitions .................................................... 373Changing the name of a robotic library partition ........................... 375Adding or removing tape drives in a robotic library partition ........... 375Reassigning a slot base number for robotic libraries ..................... 376Editing robotic library slot properties ......................................... 376Removing or reconfiguring robotic library partitions ...................... 377
Managing tapes ......................................................................... 378Default media sets ................................................................ 379Overwrite protection periods and append periods in media
sets ............................................................................. 382Creating media sets for tapes .................................................. 386Changing the overwrite protection period or the append period for
a media set ................................................................... 391Changing the name and description of a media set ...................... 393Changing the media vault or vaulting periods for a media set
................................................................................... 393Deleting a media set .............................................................. 394Renaming a media set ........................................................... 394
13Contents
Media overwrite protection levels for tape media ......................... 394Overwriting allocated or imported tape media ............................. 395How Backup Exec searches for overwritable media in tape drives
................................................................................... 395Viewing tapes that are used by a job ......................................... 398
Labeling tape media .................................................................... 398About labeling imported tape media ......................................... 400How barcode labels become media labels for tapes ..................... 400Renaming a tape media label ................................................. 401
How WORM media is used in Backup Exec ..................................... 401Default media vaults .................................................................... 402
Changing the name or description of a media vault ...................... 403Creating media vault rules to move tape media to and from media
vaults ........................................................................... 404Updating the tape media location in media vaults ........................ 405Deleting a media vault ........................................................... 405Moving tape media to a vault ................................................... 406
Retiring damaged tape media ....................................................... 406Deleting tape media .................................................................... 407Erasing tape or disk cartridge media ............................................... 407About cataloging tape or disk cartridge media that contains encrypted
backup sets ......................................................................... 409Associating tape media with a media set ......................................... 409Editing tape media properties ........................................................ 410Tape media rotation strategies ....................................................... 412
Chapter 11 Storage device pools ......................................................... 416Creating storage device pools ....................................................... 416Specifying a default selection method for a device in a storage device
pool ................................................................................... 419Viewing jobs, job histories, and active alerts for a storage device
pool ................................................................................... 420Adding or removing devices in a storage device pool ......................... 420Storage device pool properties ...................................................... 421
Chapter 12 Storage operations ............................................................ 423About storage operation jobs ......................................................... 424Storage tab overview in Backup Exec ............................................. 425Using the Configure Storage wizard ................................................ 428Viewing details for multiple storage devices ...................................... 431Sending a notification when a scheduled storage operation job
completes ........................................................................... 432
14Contents
Scheduling a storage operation job ................................................ 432Editing global settings for storage ................................................... 439Sharing storage devices ............................................................... 448
Shared Storage options ......................................................... 449Deleting a storage device ............................................................. 450Changing the state of a storage device to online ............................... 450Renaming a storage device .......................................................... 451Viewing jobs, job histories, backup sets, and active alerts for storage
devices ............................................................................... 451Cataloging a storage device .......................................................... 452Scanning a storage device ........................................................... 452Inventorying a storage device ........................................................ 453Inventorying and cataloging a storage device ................................... 454Pausing and unpausing a storage device ......................................... 455Disabling and enabling a storage device .......................................... 455Initializing a robotic library ............................................................ 456Formatting a tape as a WORM tape ................................................ 456Retensioning a tape .................................................................... 456Formatting a tape in a tape drive .................................................... 457Ejecting media from a disk cartridge or tape drive .............................. 458Cleaning a robotic library drive ...................................................... 458Importing media to Backup Exec ................................................... 459Exporting media and expired media ................................................ 466Locking and unlocking the robotic librarys front portal ........................ 469Backup Exec server and storage device states ................................. 475
Chapter 13 Conversion to virtual machines ...................................... 479How conversion of physical computers to virtual machines works in
Backup Exec ....................................................................... 479Requirements for conversion to virtual machine jobs .......................... 487Converting to a virtual machine simultaneously with a backup job ......... 488Converting to a virtual machine after a backup job ............................. 492Adding a conversion to virtual machine stage to a backup job .............. 498Converting to a virtual machine from a point in time ........................... 503Creating a one-time conversion to a virtual machine .......................... 505Setting default options for conversion to virtual machine jobs ............... 509
Chapter 14 Configuration and settings .............................................. 513Changing default backup job settings .............................................. 515Configuring schedules for backup jobs ............................................ 519Configuring storage options for backup jobs ..................................... 527Configuring automatic test run jobs for backup jobs ........................... 533
15Contents
Configuring automatic verify operations for backup jobs ...................... 534Configuring delayed catalog operations to improve backup
performance ........................................................................ 536Configuring Advanced Open File options for backup jobs .................... 540Configuring checkpoint restart ....................................................... 543Configuring Backup Exec to work with Symantec Endpoint
Protection ........................................................................... 545Configuring pre/post commands for backup jobs ............................... 547Configuring file and folder options for backup jobs ............................. 552Setting default schedule options for rule-based jobs and run now
jobs ................................................................................... 559Excluding dates from the backup schedule for all backups .................. 562Removing dates from the list of excluded dates ................................. 564Exporting a list of dates that are excluded from all backups to another
server ................................................................................. 565Changing the default preferences .................................................. 565Configuring the default setting for backing up multiple servers or
applications ......................................................................... 566Configuring database maintenance ................................................ 567Scheduling Backup Exec to check logon accounts ............................. 570Configuring Backup Exec to discover data to back up ......................... 571Adding discovered servers to the list of servers in Backup Exec ........... 573Backup networks ........................................................................ 574Changing network and security options for Backup Exec ..................... 576Using Backup Exec with firewalls ................................................... 578
Backup Exec ports ................................................................ 580Backup Exec listening ports .................................................... 582About enabling a SQL instance behind a firewall ......................... 583
Using encryption with Backup Exec ................................................ 583Encryption key management ......................................................... 586Creating encryption keys .............................................................. 587Replacing an encryption key ......................................................... 588Deleting encryption keys .............................................................. 590Granular Recovery Technology ...................................................... 590Setting default Granular Recovery Technology (GRT) options .............. 596DBA-initiated job templates ........................................................... 597Creating DBA-initiated job templates ............................................... 598Editing DBA-inititated job templates ................................................ 599Deleting DBA-initiated job templates ............................................... 599
Storage options for DBA-initiated jobs ....................................... 600General options for DBA-initiated jobs ....................................... 605Network options for DBA-initiated jobs ...................................... 605Duplicate job settings for DBA-initiated jobs ............................... 606
16Contents
Backup Exec logon accounts ........................................................ 610Creating a Backup Exec logon account ..................................... 612Editing a Backup Exec logon account ....................................... 614Changing the password for a Backup Exec logon account ............. 616Replacing a Backup Exec logon account ................................... 616Deleting a Backup Exec logon account ...................................... 617Changing your default Backup Exec logon account ...................... 618Creating a new Backup Exec System Logon Account ................... 619Copying logon account information to another Backup Exec
server ........................................................................... 620Testing logon accounts .......................................................... 620
Starting and stopping Backup Exec services .................................... 621Changing the credentials for a service account ................................. 621Changing startup options for Backup Exec services ........................... 623Configuring audit logs .................................................................. 624Viewing the audit log ................................................................... 625Removing entries from the audit log ................................................ 625Saving an audit log to a text file ..................................................... 626Copying configuration settings to another Backup Exec server ............. 626Viewing server properties ............................................................. 627
Chapter 15 Reports ................................................................................ 629Reports in Backup Exec ............................................................... 629Running a report now .................................................................. 631Scheduling a report ..................................................................... 631Creating a custom report .............................................................. 633
Adding or removing fields on a custom report ............................. 637Changing filters for a custom report .......................................... 638Changing the way data is grouped or sorted in a custom
report ........................................................................... 640Changing graph options in custom reports ................................. 641Previewing custom reports ...................................................... 641Copying a custom report ........................................................ 642
Saving a report ........................................................................... 642Printing a report from the Backup Exec Report Viewer ........................ 643Viewing completed reports ............................................................ 643Editing a report ........................................................................... 644Re-running a completed report ...................................................... 644Deleting a report ........................................................................ 644Setting defaults for standard and custom reports ............................... 645Viewing report properties .............................................................. 646List of Backup Exec standard reports .............................................. 647
17Contents
Alert History report ................................................................ 652Alert History By Backup Exec Server report ................................ 653Archive Job Success Rate report ............................................. 653Archive Selections by Archive Rules and Retention Categories
report ........................................................................... 654Audit Log report .................................................................... 655Backup Job Success Rate report ............................................. 655Backup Recommendations report ............................................ 655Backup Resource Success Rate report ..................................... 656Backup Sets by Media Set report ............................................. 656Backup Size By Resource report .............................................. 657Daily Device Utilization report .................................................. 658Deduplication Device Summary report ...................................... 659Deduplication Summary report ................................................ 660Device Summary report ......................................................... 660Disk Storage Summary report ................................................. 661Error-Handling Rules report .................................................... 662Event Recipients report .......................................................... 663Exchange Mailbox Group Archive Settings report ........................ 664Failed Archive Jobs report ...................................................... 664Failed Backup Jobs report ...................................................... 665File System Archive Settings report .......................................... 666Jobs Summary report ............................................................ 666Managed Backup Exec Servers report ...................................... 667Media Audit report ................................................................ 669Media Errors report ............................................................... 670Media Required for Recovery report ......................................... 670Media Summary report .......................................................... 671Media Vault Contents report .................................................... 671Move Media to Vault report ..................................................... 672Operations Overview report .................................................... 673Overnight Archive Summary report ........................................... 675Overnight Summary report ...................................................... 676Problem Files report .............................................................. 677Recently Written Media report ................................................. 678Resource Protected Recently report ......................................... 678Resource Risk Assessment report ............................................ 679Restore Set Details by Resource report ..................................... 680Retrieve Media from Vault report .............................................. 680Robotic Library Inventory report ............................................... 681Scheduled Server Workload report ........................................... 682Scratch Media Availability report .............................................. 682Test Run Results report .......................................................... 683
18Contents
Vault Store Usage Details report .............................................. 684Vault Store Usage Summary report .......................................... 685
Chapter 16 Troubleshooting Backup Exec ........................................ 686Troubleshooting hardware-related issues in Backup Exec ................... 687How to get more information about alerts and error messages ............. 691Troubleshooting backup issues in Backup Exec ................................ 691Troubleshooting failed components in the SAN ................................ 693
Troubleshooting offline storage devices in a SAN ....................... 694Finding hardware errors in a SAN ............................................ 696Resetting the SAN ................................................................ 696Bringing storage devices online after an unsafe device removal
event in a SAN ............................................................... 697How to improve Backup Exec's performance .................................... 698Accessing Symantec Online .......................................................... 698Searching the Symantec Knowledge Base ....................................... 699Contacting Backup Exec Technical Support ..................................... 700Using Symantec Remote Assistance .............................................. 700Managing your Backup Exec support cases ..................................... 701About Backup Exec diagnostic tools ............................................... 701Running the Symantec Help Tool (SymHelp) .................................... 702Generating a diagnostic file for troubleshooting Backup Exec ............... 702
Command line switches for a diagnostic file ............................... 704Running the begather utility to troubleshoot Backup Exec components
on Linux servers ................................................................... 706Using the Backup Exec Debug Monitor for troubleshooting .................. 707About the Backup Exec debug tool ................................................. 707
Chapter 17 Using Backup Exec in cluster environments ................ 709About Backup Exec and clusters .................................................... 710Requirements for clustering Backup Exec in a Microsoft Cluster Server
environment ........................................................................ 710How Backup Exec works in a Microsoft Cluster Server
environment ........................................................................ 711Requirements for installing Backup Exec on a Microsoft Cluster
Server ................................................................................ 712Installing Backup Exec on a Microsoft Cluster Server ........................ 713Upgrading Backup Exec on a Microsoft cluster ................................. 714Installing additional Backup Exec options on a Microsoft cluster .......... 715Uninstalling Backup Exec from a Microsoft cluster ............................. 716Creating storage device pools for Microsoft Cluster Servers ................ 716Specifying a different failover node ................................................. 717
19Contents
Designating a new central administration server in a Microsoft ClusterServer ................................................................................ 718
Configurations for Backup Exec and Microsoft Cluster Servers ............. 719Two-node cluster with locally attached storage devices ................. 720Two-node cluster with tape devices on a shared SCSI bus ............ 721Configuring a shared SCSI bus for tape devices .......................... 722Multi-node clusters on a fibre channel SAN with the Central Admin
Server Option ................................................................ 724Using the Central Admin Server Option with Microsoft clusters and a
storage area network ............................................................. 726About backing up Microsoft Cluster Servers ..................................... 727About restoring data to a Microsoft cluster ....................................... 727Disaster recovery of a cluster ........................................................ 728
Using Simplified Disaster Recovery to prepare for disaster recoveryof a cluster .................................................................... 729
Recovering nodes on the cluster using Simplified DisasterRecovery ...................................................................... 729
Recovering Backup Exec on a Microsoft cluster using SimplifiedDisaster Recovery .......................................................... 730
Recovering the entire cluster using a manual disaster recoveryprocedure ..................................................................... 731
Restoring the Microsoft Cluster Server data files ............................... 732Recovering all shared disks in a Microsoft cluster .............................. 732Recovering Backup Exec in a Microsoft cluster ................................. 733Changing the Quorum disk signature for clusters on Windows Server
2003 .................................................................................. 733Manually joining two cluster disk groups and resynchronizing
volumes .............................................................................. 734Troubleshooting clusters .............................................................. 734
Chapter 18 Simplified Disaster Recovery .......................................... 736About Simplified Disaster Recovery ................................................ 736Requirements for using Simplified Disaster Recovery ........................ 737Preparing computers for use with Simplified Disaster Recovery ............ 740How to ensure that backups are enabled for Simplified Disaster
Recovery ............................................................................ 743How Simplified Disaster Recovery uses disaster recovery information
files .................................................................................... 745Setting or changing the alternate location for the disaster recovery
information file ..................................................................... 747Changing the default path for the disaster recovery information
files .............................................................................. 748
20Contents
Disaster recovery information file data paths .............................. 748Creating a Simplified Disaster Recovery disk image ........................... 750
Contents of the Simplified Disaster Recovery disk image .............. 760User scenarios when a user starts the Create Recovery Disk
Wizard .......................................................................... 761Preparing to recover from a disaster by using Simplified Disaster
Recovery ............................................................................ 763Hardware replacement during disaster recovery .......................... 764Prepare to recover IBM computers with Simplified Disaster
Recovery ...................................................................... 765Recovering a computer with Simplified Disaster Recovery ................... 766
Recovery notes for using Simplified Disaster Recovery with storagepools and storage spaces ................................................. 771
Recovery notes for using Simplified Disaster Recovery withExchange, SQL, SharePoint, CASO, Hyper-V hosts, and theDeduplication Option ....................................................... 774
Advanced Disk Configuration on the Recover This ComputerWizard ................................................................................ 775
Appendix A Symantec Backup Exec Agent for Windows ................. 780About the Agent for Windows ........................................................ 780Requirements for the Agent for Windows ......................................... 781Stopping and starting the Agent for Windows .................................... 782Establishing a trust between the Backup Exec server and a remote
computer ............................................................................ 783About the Backup Exec Agent Utility for Windows .............................. 783
Starting the Backup Exec Agent Utility ...................................... 784Viewing the activity status of the remote computer in the Backup
Exec Agent Utility ........................................................... 785Viewing the activity status of the remote computer from the system
tray .............................................................................. 785Starting the Backup Exec Agent Utility automatically on the remote
computer ...................................................................... 786Setting the refresh interval on the remote computer ..................... 786About publishing the Agent for Windows to Backup Exec
servers ......................................................................... 787Adding Backup Exec servers that the Agent for Windows can
publish to ...................................................................... 787Editing Backup Exec server information that the Agent for Windows
publishes to ................................................................... 788Removing Backup Exec servers that the Agent for Windows can
publish to ...................................................................... 789
21Contents
Configuring database access for Oracle operations ..................... 790Removing a security certificate for a Backup Exec server that has
a trust with the Agent for Windows ..................................... 792Using the Backup Exec Agent Utility Command Line Applet ................. 792Backup Exec Agent Utility Command Line Applet switches .................. 793
Appendix B Symantec Backup Exec Deduplication Option ............ 797About the Deduplication Option ..................................................... 798Deduplication methods for Backup Exec agents ................................ 800Requirements for the Deduplication Option ...................................... 801Installing the Deduplication Option ................................................. 806Configuring an OpenStorage device ............................................... 807Editing the properties of an OpenStorage device ............................... 809Specifying a Backup Exec server that has proximity to a shared
OpenStorage device ............................................................. 811Creating or importing deduplication disk storage ............................... 812
Editing the properties of a deduplication disk storage device .......... 814Changing the password for the logon account for deduplication
disk storage ................................................................... 819Selecting storage devices for direct access sharing ........................... 820
Editing server properties for direct access .................................. 821Changing the location of a deduplication disk storage device ............... 822Sharing a deduplication device between multiple Backup Exec
servers ............................................................................... 824How to use client-side deduplication ............................................... 824How to set up backup jobs for deduplication ..................................... 825Using optimized duplication to copy deduplicated data between
OpenStorage devices or deduplication disk storage devices .......... 826Copying deduplicated data to tapes ................................................ 829Using deduplication with encryption ................................................ 829Restoring a deduplication disk storage device or deduplicated
data ................................................................................... 830Disaster recovery of deduplication disk storage devices ..................... 830Disaster recovery of OpenStorage devices ....................................... 831
Appendix C Symantec Backup Exec Agent for VMware ................... 833About the Agent for VMware ......................................................... 833Requirements for using the Agent for VMware .................................. 834Using the Agent for VMware with Windows Server 2012 ..................... 835Using the Agent for VMware with vSphere 5.5 .................................. 836About installing the Agent for VMware ............................................. 837
22Contents
Adding VMware vCenter servers and ESX/ESXi hosts to the list ofservers on the Backup and Restore tab ..................................... 837
Viewing details about VMware resources ......................................... 838Installing the Agent for Windows on VMware virtual machines .............. 839Push-installing the Agent for Windows to VMware virtual
machines ............................................................................ 840Backing up VMware data .............................................................. 841
Setting default backup options for virtual machines ...................... 846How Backup Exec automatically backs up new VMware virtual
machines during a backup job .......................................... 850Using Granular Recovery Technology (GRT) with the Agent for
VMware ........................................................................ 850How delayed cataloging works with VMware virtual machine
backups ........................................................................ 854Restoring VMware virtual machines and vmdk files ............................ 855
Appendix D Symantec Backup Exec Agent for MicrosoftHyper-V .......................................................................... 863
About the Agent for Microsoft Hyper-V ............................................ 863Requirements for using the Agent for Microsoft Hyper-V ..................... 865About installing the Agent for Microsoft Hyper-V ................................ 867Using the Agent for Hyper-V with Windows Server 2012/2012 R2 ......... 868Disk space optimization with the Agent for Hyper-V ........................... 871Adding a Hyper-V host to the list of servers on the Backup and Restore
tab ..................................................................................... 872Viewing details about Hyper-V resources ......................................... 873Installing the Agent for Windows on Hyper-V virtual machines .............. 874Push-installing the Agent for Windows to Hyper-V virtual
machines ............................................................................ 875Backing up Microsoft Hyper-V virtual machines ................................. 876
Setting default backup options for Hyper-V ................................. 881How Backup Exec automatically protects new virtual machines
during a backup job ......................................................... 883Using Granular Recovery Technology (GRT) with the Agent for
Hyper-V ........................................................................ 884About backing up and restoring highly available Hyper-V virtual
machines ...................................................................... 886How delayed cataloging works with Hyper-V virtual machine
backups ........................................................................ 886Restoring Microsoft Hyper-V virtual machines ................................... 888
23Contents
Appendix E Symantec Backup Exec Agent for Microsoft SQLServer ............................................................................. 893
About the Agent for Microsoft SQL Server ........................................ 893Requirements for using the SQL Agent ........................................... 895About installing the SQL Agent ...................................................... 896Backup strategies for SQL ............................................................ 896Adding SQL Servers to the list of servers on the Backup and Restore
tab ..................................................................................... 898Configuring Backup Exec to run a consistency check before every SQL
backup ............................................................................... 898Using snapshot technology with the SQL Agent ................................ 899Using database snapshots for SQL Server ....................................... 900Backing up SQL databases and transaction logs ............................... 902
Setting default backup options for SQL Server ............................ 914Restoring SQL databases and transaction logs ................................. 924
Restoring the SQL master database ......................................... 926Restarting SQL using database copies ...................................... 927
Disaster recovery of a SQL Server ................................................. 929Manual recovery of a SQL Server ............................................ 931
Appendix F Symantec Backup Exec Agent for MicrosoftExchange Server .......................................................... 932
About the Backup Exec Exchange Agent ......................................... 933Requirements for using the Exchange Agent .................................... 934Granting permissions on the Exchange Server to enable database
backups and restores, and Granular Recovery Technologyoperations ........................................................................... 938
About installing the Exchange Agent ............................................... 942Adding Exchange Servers and database availability groups to the list
of servers on the Backup and Restore tab .................................. 942Managing preferred server configurations for Microsoft Exchange
Database Availability Groups .................................................. 943Recommended configurations for Exchange .................................... 946Requirements for accessing Exchange mailboxes ............................ 947Backup strategies for Exchange ..................................................... 948How Granular Recovery Technology works with the Exchange
Information Store ................................................................. 950Snapshot and offhost backups with the Exchange Agent ..................... 951Backing up Exchange data ........................................................... 953
Setting default backup options for Exchange Server ..................... 960Restoring Exchange data ............................................................. 965
24Contents
Disaster recovery of an Exchange Server ........................................ 971
Appendix G Symantec Backup Exec Agent for MicrosoftSharePoint .................................................................... 973
About the Agent for Microsoft SharePoint ........................................ 974About installing the Agent for Microsoft SharePoint ............................ 974Requirements for the Agent for Microsoft SharePoint ......................... 974Using the Agent for Microsoft SharePoint with SharePoint Server
2010/2013 and SharePoint Foundation 2010/2013 ...................... 975Using the Agent for Microsoft SharePoint with SharePoint Server 2007
and Windows SharePoint Services 3.0 ...................................... 976Adding a Microsoft SharePoint server farm to the list of servers on the
Backup and Restore tab ......................................................... 977Backing up Microsoft SharePoint data ............................................. 977
Setting default backup options for SharePoint ............................. 981Restoring Microsoft SharePoint data ............................................... 984Disabling or enabling communication between a Microsoft SharePoint
web server and Backup Exec .................................................. 986Viewing or changing SharePoint farm properties ............................... 987Disaster recovery of Microsoft SharePoint 2010/2013 data .................. 988Disaster recovery of Microsoft SharePoint 2007 data ......................... 992
Appendix H Symantec Backup Exec Agent for Oracle onWindows or Linux Servers ......................................... 995
About the Backup Exec Oracle Agent ............................................. 995About installing the Oracle Agent ................................................... 996Configuring the Oracle Agent on Windows computers and Linux
servers ............................................................................... 997Configuring an Oracle instance on Windows computers ................ 998Viewing an Oracle instance on Windows computers ................... 1000Editing an Oracle instance on Windows computers .................... 1001Deleting an Oracle instance on Windows computers .................. 1002Enabling database access for Oracle operations on Windows
computers ................................................................... 1002Configuring an Oracle instance on Linux servers ....................... 1005Viewing an Oracle instance on Linux servers ............................ 1005Editing an Oracle instance on Linux servers ............................. 1006Deleting an Oracle instance on Linux servers ............................ 1006Enabling database access for Oracle operations on Linux
servers ....................................................................... 1007About authentication credentials on the Backup Exec server .............. 1008
25Contents
Setting authentication credentials on the Backup Exec server forOracle operations ......................................................... 1009
Deleting an Oracle server from the Backup Exec servers list ofauthentication credentials ............................................... 1010
About Oracle instance information changes ................................... 1010About backing up Oracle databases .............................................. 1011
About backing up Oracle RAC databases ................................. 1012About performing a DBA-initiated backup job for Oracle .............. 1013Oracle backup options ......................................................... 1014
About restoring Oracle resources ................................................. 1015About DBA-initiated restore for Oracle ..................................... 1016About redirecting a restore of Oracle data ................................ 1017Requirements for recovering the complete Oracle instance and
database using the original Oracle server ........................... 1017Recovering the complete Oracle instance and database using the
original Oracle server ..................................................... 1018Requirements for recovering the complete Oracle instance or
database to a computer other than the original Oracleserver ......................................................................... 1019
Recovering the complete Oracle instance or database to acomputer other than the original Oracle server .................... 1020
Appendix I Symantec Backup Exec Agent for EnterpriseVault ............................................................................. 1022
About the Agent for Enterprise Vault ............................................. 1022Requirements for the Enterprise Vault Agent ................................... 1026About installing the Enterprise Vault Agent ..................................... 1027About backup methods for Enterprise Vault backup jobs ................... 1027
Enterprise Vault backup options ............................................. 1030About backing up Enterprise Vault components ............................... 1031About consistency checks for Enterprise Vault databases and
Compliance and Discovery Accelerator databases ..................... 1034About restoring Enterprise Vault ................................................... 1034
Enterprise Vault restore options ............................................. 1036About restoring individual files and folders with the Enterprise
Vault Agent .................................................................. 1039About automatic redirection of Enterprise Vault components under
an Enterprise Vault server ............................................... 1039About redirecting a restore for an Enterprise Vault
component .................................................................. 1040Configuring Enterprise Vault to use the name of the new SQL Server
that holds the Directory database ........................................... 1042
26Contents
Best practices for the Enterprise Vault Agent .................................. 1044About the Backup Exec Migrator for Enterprise Vault ........................ 1044
Backup Exec Migrator for Enterprise Vault requirements ............. 1045How the Backup Exec Migrator works ..................................... 1045About using staged migrations with Backup Exec and the Backup
Exec Migrator ............................................................... 1049About Backup Exec Migrator events ........................................ 1050About Backup Exec Migrator logs ........................................... 1050About deleting files migrated by Backup Exec Migrator ............... 1051Configuring the Backup Exec Migrator ..................................... 1052About viewing migrated Enterprise Vault data ........................... 1060About retrieving migrated Enterprise Vault data ......................... 1061About the Partition Recovery Utility ......................................... 1062
Appendix J Symantec Backup Exec Agent for LotusDomino ......................................................................... 1066
About the Agent for Lotus Domino Server ...................................... 1067Lotus Domino Agent requirements ................................................ 1067About installing the Lotus Domino Agent on the Backup Exec
server ............................................................................... 1069About the Lotus Domino Agent and the Domino Attachment and Object
Service (DAOS) .................................................................. 1069Best practices for restoring the missing .nlo files ........................ 1070
Viewing Lotus Domino databases ................................................ 1071About backing up Lotus Domino databases .................................... 1071
About selecting backup options for Lotus Domino databases ....... 1073Lotus Domino Agent backup options ....................................... 1073About automatic exclusion of Lotus Domino files during
volume-level backups .................................................... 1074About supported Lotus Domino database configurations ............. 1074About Lotus Domino transaction logs ...................................... 1075
About restoring Lotus Domino databases ....................................... 1076Restoring Lotus Domino databases ........................................ 1077Lotus Domino Agent restore options ....................................... 1079About redirecting restore jobs for Lotus Domino databases .......... 1081About redirecting the restore of DAOS NLO files ........................ 1082
How to prepare for disaster recovery on a Lotus Domino server .......... 1082Recovering a Lotus Domino server from a disaster .......................... 1082About disaster recovery of a Lotus Domino server using archive
logging ............................................................................. 1084Disabling the monitor change journal ............................................ 1084
27Contents
Recovering the Lotus Domino server, databases, and transaction logswhen archive logging is enabled ............................................ 1085
Re-enabling the monitor change journal ......................................... 1086Recovering a Lotus Domino server that uses circular logging ............. 1087
Appendix K Symantec Backup Exec Agent for Microsoft ActiveDirectory ...................................................................... 1089
About the Agent for Microsoft Active Directory ................................. 1089Requirements for the Agent for Microsoft Active Directory ................. 1090About backing up Active Directory and ADAM/AD LDS ..................... 1091
Editing options for Active Directory and ADAM/AD LDS backupjobs ............................................................................ 1092
Microsoft Active Directory backup job options ........................... 1094About restoring individual Active Directory and ADAM/AD LDS
objects .............................................................................. 1095
Appendix L Symantec Backup Exec Central Admin ServerOption ........................................................................... 1098
About the Central Admin Server Option ......................................... 1099Requirements for installing CASO ................................................ 1101How to choose the location for CASO storage and media data .......... 1102About installing the Central Admin Server Option ............................. 1104
Push-installing a managed Backup Exec server from the centraladministration server ..................................................... 1105
Managed Backup Exec Server Configuration options .................. 1109Installing a managed Backup Exec server across a firewall ......... 1110
Upgrading an existing CASO installation ........................................ 1113Changing a Backup Exec server to a central administration
server ............................................................................... 1115Changing a Backup Exec server to a managed Backup Exec
server ............................................................................... 1116Deleting a managed Backup Exec server from a CASO
environment ....................................................................... 1117Renaming a central administration server ....................................... 1119Renaming a managed Backup Exec server .................................... 1120How to reduce network traffic in CASO .......................................... 1121CASO distributed, centralized, and replicated catalog locations .......... 1121Changing the settings for a managed Backup Exec server ................. 1123What happens when CASO communication thresholds are
reached ............................................................................ 1134
28Contents
Enabling or disabling communications between the managedBackup Exec server and the central administrationserver ......................................................................... 1135
Alerts and notifications in CASO ................................................... 1135Enabling managed Backup Exec servers to use any available network
interface card .................................................................... 1136About job delegation in CASO ..................................................... 1137
About copying jobs instead of delegating jobs in CASO ............... 1137About adding storage devices in a CASO environment ..................... 1138How data lifecycle management (DLM) works in a CASO
environment ....................................................................... 1138Obtaining media audit information for a managed Backup Exec
server ............................................................................... 1139How to use Backup Exec server pools in CASO ............................. 1139
Selecting a Backup Exec server pool for backups ...................... 1140Creating a Backup Exec server pool ....................................... 1141Adding managed Backup Exec servers to a Backup Exec server
pool ........................................................................... 1141Deleting a Backup Exec server pool ........................................ 1142Removing a managed Backup Exec server from a Backup Exec
server pool .................................................................. 1142How centralized restore works in CASO ......................................... 1143
How CASO restores data that resides on multiple storagedevices ....................................................................... 1144
About recovering failed jobs in CASO ............................................ 1145Pausing or resuming a managed Backup Exec server ...................... 1147Stopping or starting Backup Exec services for a managed Backup
Exec server ....................................................................... 1147Viewing managed Backup Exec server properties ............................ 1148Viewing the settings for a central administration server ..................... 1151Disaster recovery in CASO ......................................................... 1153Troubleshooting CASO .............................................................. 1154Running the Backup Exec Utility for CASO operations ...................... 1156Uninstalling Backup Exec from the central administration server ........ 1156Uninstalling Backup Exec from a managed Backup Exec server ......... 1157
Appendix M Symantec Backup Exec Advanced Disk-basedBackup Option ............................................................ 1158
About the Advanced Disk-based Backup Option .............................. 1158How to use synthetic backups in place of recurring full backups .......... 1159Configuring off-host backup options for a backup job ........................ 1160
29Contents
Setting default backup options for the Advanced Disk-based BackupOption .............................................................................. 1162
About true image restore for synthetic backups ............................... 1164How to use off-host backup to process remote computer backups on
the Backup Exec server ........................................................ 1166Troubleshooting off-host backups ................................................. 1169
Appendix N Symantec Backup Exec NDMP Option ......................... 1173Features of the NDMP Option ...................................................... 1173Requirements for using the NDMP Option ...................................... 1174About installing the NDMP Option ................................................. 1175Adding NDMP servers to Backup Exec .......................................... 1175Sharing the tape drives on NDMP servers between multiple Backup
Exec servers ...................................................................... 1177NDMP backup options for NDMP servers ....................................... 1177NDMP server backup selections .................................................. 1179How to use patterns to exclude files and directories from an NDMP
server backup .................................................................... 1180Supported configurations for duplicating data from NDMP
servers ............................................................................. 1182About restoring and redirecting restore data for NDMP servers ........... 1182
NDMP server restore options ................................................. 1183Setting the default backup options for the NDMP Option ................... 1186Viewing the properties of an NDMP server ..................................... 1187
NDMP server properties ....................................................... 1187Viewing storage properties for an NDMP server .............................. 1188
Storage properties for an NDMP server ................................... 1188
Appendix O Symantec Backup Exec Agent for Linux ...................... 1190About the Agent for Linux ........................................................... 1191About open files and the Agent for Linux ........................................ 1191Requirements for the Agent for Linux ............................................ 1191About installing the Agent for Linux ............................................... 1192
Installing the Agent for Linux ................................................. 1193About the Backup Exec operators group for the Agent for
Linux .......................................................................... 1195About establishing trust for a remote Linux computer in the Backup
Exec list of servers ............................................................. 1196Establishing trust and adding a remote Linux computer to the
Backup Exec list of servers ............................................. 1196Adding additional Backup Exec servers to which the Agent for Linux
can publish information ........................................................ 1197
30Contents
About configuring the Agent for Linux ............................................ 1198About excluding files and directories from backup jobs for Linux
computers ......................................................................... 1199Editing configuration options for Linux computers ............................ 1199
Configuration options for Linux computers ................................ 1200About backing up a Linux computer by using the Agent for Linux ........ 1207
Linux backup options ........................................................... 1208About backing up Novell Open Enterprise Server (OES)
components ................................................................ 1209About restoring data to Linux computers ........................................ 1210
About restoring Novell OES components ................................. 1211Restore job options for Linux computers .................................. 1211
Edit the default backup job options for Linux computers .................... 1212Default backup job options for Linux computers ......................... 1212
Uninstalling the Agent for Linux .................................................... 1214Manually uninstalling the Agent for Linux ................................. 1215Run-time scripts to remove when manually uninstalling the Agent
for Linux ...................................................................... 1216Starting the Agent for Linux daemon ............................................. 1217Stopping the Agent for Linux daemon ............................................ 1218Troubleshooting the Agent for Linux .............................................. 1218
Appendix P Symantec Backup Exec Agent for Mac ........................ 1221About the Agent for Mac ............................................................. 1222Requirements for the Agent for Mac .............................................. 1222About the Backup Exec admin group on Macintosh systems .............. 1222
Creating the Backup Exec admin group manually on Macintoshsystems ...................................................................... 1223
About installing the Agent for Mac ................................................ 1224Installing the Agent for Mac ................................................... 1224
Uninstalling the Agent for Mac ..................................................... 1226Manually uninstalling the Agent for Mac ................................... 1228
About configuring the Agent for Mac ............................................. 1229Editing configuration options for Macintosh computers ................ 1230Configuration options for Macintosh computers ......................... 1230
Starting the Agent for Mac .......................................................... 1235Stopping the Agent for Mac ........................................................ 1236About establishing trust for a remote Macintosh system in the Servers
list .................................................................................... 1236Establishing trust and adding a remote Macintosh computer to
the Backup Exec Servers list ........................................... 1236
31Contents
Adding additional Backup Exec servers to which the Agent for Maccan publish information ........................................................ 1237
About backing up data by using the Agent for Mac ........................... 1238Editing the default backup options for Macintosh systems ............ 1238About excluding files and directories from backup jobs for
Macintosh computers ..................................................... 1240About restoring Macintosh systems ............................................... 1241
Macintosh restore options ..................................................... 1241Troubleshooting the Agent for Mac ............................................... 1241
Appendix Q Symantec Backup Exec Remote Media Agent forLinux ............................................................................. 1243
About the Remote Media Agent for Linux ...................................... 1244How the Remote Media Agent for Linux works ................................ 1245Requirements for the Remote Media Agent for Linux ........................ 1245About open files and the Remote Media Agent for Linux
