Bad Honnef14.-15. September 2010

Reiner Schmittschmitt consulting

your license. our business

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2. Motivation / Challenges for Software License & Asset Management

5. Best Practice for a successful Implementation

6. Discussion

4. Software Lifecycle in general / “Big Picture”

Agenda

1. Responsibilities @ SAP AG

3. Transparency / Challenges / Complexity of Integration

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2. Motivation / Challenges for Software License & Asset Management

5. Best Practice for a successful Implementation

6. Discussion

4. Software Lifecycle in general / “Big Picture”

Agenda

1. Responsibilities @ SAP AG

3. Transparency / Challenges / Complexity of Integration

Responsibilities @ SAP AG

� schmitt CONS Software License & Asset Management Page 4

1988 – 1996 PC environment and necessary infrastructure world-wide • Standardization Hard- and Software and Founding of PC Support Team• Purchasing Hard- and Software• Organization and technical lead of national and international events

1996 – 2006 WTS@SAP (strategically project by the Board)• Evaluation ThinClient Technology – Server based computing with Citrix• Reference customer for Citrix – key note speaker world-wide

2004 – 2006 Standardization Hard- and Software + Infrastructure Topics• Desktops, Notebooks, Beamer, Monitors etc..• Active Directory @ SAP, network DNS and DHCP

2003 – Jul 2010 Global License and Asset Management• Negotiation and SPOC for Microsoft Enterprise Agreement and Microsoft Premier Support• Negotiation of most global software agreement and budget responsible• Legal and SOX compliancy• Review, adjust and establish new processes

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2. Motivation / Challenges for Software License & Asset Management

3. Transparency / Challenges / Complexity of Integration

5. Best Practice for a successful Implementation

6. Discussion

4. Software Lifecycle in general / “Big Picture”

Agenda

1. Responsibilities @ SAP AG

Motivation – Cost SavingsLicense Situation - Example

boughtSoftware

installedSoftware

usedSoftware

investsERP system

under licensed

over licensed

Avoidable costs

realnecessary

costs

Up to 30%

� schmitt CONS 6Software License & Asset Management

Cost Savings – SW Publisher - up to 30 % of annual costs

Software uncontrolled

100 %

75 %

Total annual Spent in % Manufacturers in %

50 %

75 %

€50 %

25 %25 %

100 %

20%

80%

� schmitt CONS 7Software License & Asset Management

Consolidation of Software Publisher and their Agreements

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2. Motivation / Challenges for Software License & Asset Management

3. Transparency / Challenges / Complexity of Integration

5. Best Practice for a successful Implementation

6. Discussion

4. Software Lifecycle in general / “Big Picture”

Agenda

1. Responsibilities @ SAP AG

Transparency of Software Lifecycle

� schmitt CONS 9Software License & Asset Management

… improves transparency

„yes we can!“

Challenges

� schmitt CONS 10Software License & Asset Management

Commercial DataHW and SW Asset data

Accounting & Tax data

Contracts / Agreements

Purchase Orders

Software Licenses / Certificates

Software Name (commercial)

Technical DataDevice data (technical)

Relevant detailed Contract information

Software installation(s)

Software Version(s)

Software usage

Software name (technical)

Merge and Match

Compliant

ProcessesData model

ERP-Systems provide only (mostly)

ERP-Systems mostly not provide?

Software License

Asset

Management

&

Complexity of Integration

� schmitt CONS 11Software License & Asset Management

Head Quarter

AMER EMEA ASIA

USA LATIN GER IT SIN JAP

ERP-System

CloudComputing Purchase

OrderAsset tag Equipment

RequestApproval

MatchSRM AM PMMM

Human Capital Resource Management

HP Asset Manager

SW Lic

Mgm

t

Software Inv

Asset Mgm

t

use the strength of each

Dependencies System(s)

� schmitt CONS Software License & Asset Management Page 12

Company Compliance

Continuously monitoringSoftware usage & certificates

Continuously check HW assets

Monitor all changes andMaintain in Commercial System(s)

Source(s) for allFinancial , technical &Commercial information

Commercial System (s)

Change Management

Asset Management

LicenseMgmt

ContractMgmt

Compliancy

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2. Motivation / Challenges for Software License & Asset Management

3. Transparency / Challenges / Complexity of Integration

5. Best Practice for a successful Implementation

6. Discussion

4. Software Lifecycle in general / “Big Picture”

Agenda

1. Responsibilities @ SAP AG

Only available for presentation

Software Lifecycle in general Big Picture

� schmitt CONS Software License & Asset Management Page 14

� schmitt CONS Software License & Asset Management Page 15

HP Service Management Center

Foundation

Process automation Reporting Universal CMDB Third-party integrations

Dashboard HP Service Management Center

Service Manager

Help Desk Change & Config. Mgmt.

Service Level Management

Request Management

Knowledge Management

Catalog Management

IT Analytics

IT Performance Analytics Business Impact and Optimization Financial Planning & Analysis

Asset Manager

Asset Portfolio Management

SoftwareAsset Management

FinancialManagement ProcurementContract

ManagementDataCenter Management

Asset Discovery& Inventory

Change Governance

Figures of Initial Load

� schmitt CONS Software License & Asset Management Page 16

HP Asset Manager

Requisition Material number

Purchase OrderMaterial NumberSW name (comm)QuantityCost

Asset TagComm. nameCostsActivation dateDepreciationCost center Equipment Tag

Technical details

Device name

Device type

Network information

Software name technical

Counters for HW & SW

Process optimization due to customizationSRM AM PMMM

Human Capital Resource Management

100.000 Purchase Orders

> 200.000 Equipments

70.000 user Translate / Assign

assign

Software Handling (Pool)Compliance ReportInternal Charging

CloudComputing

> 50 Locations w/w

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2. Motivation / Challenges for Software License & Asset Management

3. Transparency / Challenges / Complexity of Integration

5. Best Practice for a successful Implementation

6. Discussion

4. Software Lifecycle in general / “Big Picture”

Agenda

1. Responsibilities @ SAP AG

Best PracticeInitializing

& Focus

Analysis &

Concept

Implementation &

Testing

Rollout Phase &

Operation

Optimization &

Changes

Project Definition Scope, Figures, Risk, Organization

Develop Project plan

Establish Project-Office

Create QM Concept

RFI / RFP

Analysis / Inventory SW Installations SW Certificates

Define ScopeDataProcessesInterfaces

“Big Picture” of existing License Management Processes

Release Planning

ConceptTestDocumentationOperation

Concept forData processingInterfacesData import (Quality)

Check Test PilotTests, Review & Optimization of Customization

Approval by Steering Committee

Training Concept

Rollout Concept

Final Data import

Client Rollout

Create Guidelines & Documentation

Training

Hand over of Productive System

Establish Support

Close project phase by Steering Committee

Change Requests

Review & Optimization

Optimize System

Cost analysis

Review & Lessons Learned

� schmitt CONS 18Software License & Asset Management

Lessons Learnd

All Commitment as written confirmation• Stakeholders• For Resources (not less 40% )

Clear project definition of “in scope” – “out of scope”• Expectation• Exception handling

Change processes – clear defined Escalation handling

� schmitt CONS Software License & Asset Management Page 19

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2. Motivation / Challenges for Software License & Asset Management

3. Transparency / Challenges / Complexity of Integration

5. Best Practice for a successful Implementation

6. Discussion

4. Software Lifecycle in general / “Big Picture”

Agenda

1. Responsibilities @ SAP AG

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� SAP 2008 / Page 22

Timeline - Issues and Delays

2007 2008

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul

ED Approval ED/SMS Case Study

Data import for MS True-Up (ERP/SMS)

Finalize MS True-Up

Acquisition Integration

Network infrastructure problems (DNS/DHCP)

Purchasing Replacement

ED-AC operations handover to Support Center

PMO covered more tasks from stream leads

� schmitt CONS Software License & Asset Management Page 23

HP IT Service Managementoptimizing service lifecycle delivery and costs

Automation

ChangeManagement

Service DeskIncident and Problem

Management

Service Level Management

Knowledge Management

Self-service Catalog and Request Management

AssetManagement

ClientAutomation

Discovery and Dependency Mapping

Configuration Management System (CMS)

DDMI