Bala Report

8/4/2019 Bala Report
1/71
ON JOMENTOR NAME
MENTOR EMP ID 01824A
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/8/2011
Case 1
Knowledge Base Referred
1 pool x
23 Tools
4 Call5 Remote connectivity
Case 2
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Siva prasad kamisetty
Siva Kamisetty/India/[email protected] jeyaraman
Sl No.
Project,hilton

2/71
SHADOW - Daily Activity MNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Call Barging/Monitoring Problem Solving Approach
the way work was being done
To make the work done
Service line focal Representing on behalf of the service lTo get access to several tools
arameswaran jeyaraman /India/[email protected]
Get the ip address for connectivity
mailto:sekhar/India/[email protected]:sekhar/India/[email protected]

3/71
8/6/2011
aster1
8/6/11
OBSERVATIONS
Rhythm, Blue, Jazz, SME
Participate in call regarding issue
BMIN
Based in memphsis-fab A,B(cisco-6),orlando-fab A,B(brocade-2)Maximo , dcfm , navisphere
Accessing for dcfm , svc master console

4/71
ON JOB SMENTOR NAME
TECHNOLOGY Storage
Case 1
1 INVENTORY HILTON
2 DATA CENTRE MEMPHSIS3 DATA CENTRE ORLANDO
4 ORLANDO STORAGE BOX5 MEMPHSIS STORAGE BOX
Case 2
1 ARCHITECTURE HILTON ORLANDO
2 ARCHITECTURE HILTON MEMPHSI
Case 3
1 CHANGE REGARDING LUN SHARIN
2 ATTENDED THE CALL
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Sl No.

5/71
HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
Open Cases
Skill Level Trainee
OJT END DATE:
SAN INVENTORY FOR THE ACCOUNT HILTON
Monitoring clients data's
ARCHITECTURE HILTON
SAN CONNECTIVITY
SAN CONNECTIVITYCHANGE AND CALL BY MENTOR
Check change tracker
Two fabrics for redundencyTwo fabrics for redundency
Look for server's wwpns
Focal informed the issue regarding missiSend san request form including wwpns, se

6/71
9/6/11
ter1
OBSERVATIONS
Each fab 3 switches and backup switches exist
TWO 3PAR ONE HP STORAGE BOX CONNECTED TO SERVERS AS VMWARE WINDOWS LINU
BMIN
Two data centres in Memphsis and orlando
Each fab 1 switch exist eg:- brocade 48000
3PAR , HP , CXCX, DMX , CLEERANAS, HP
Dmx and cx storage box connected to linux and windows servers through 2 cisco director
HBA wwpns of the servers were not included in change tracker
rver name field

7/71
HP AIX THROUGH BROCADE 48000 AND WITH ISCSI
s

8/71
ON JOB SMENTOR NAME
TECHNOLOGY Storage
Case 1
1 Tools
2 Customer specific tool3 Different teams involved in Hilton
4 Work flow
Case 2
1 Service level agreement
23
4
Case 3
1 Incident2 Change
3 Problem
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Sl No.
Serv 1 / Serv 2Serv 3
Serv 4

9/71
MENTEE EMPID 08160c
Open Cases
Skill Level Trainee
OJT END DATE:
Ticket management tools
Server team will ask storage team to
Service level agreement
Mutual understanding between IBM and client
Critical callNormal
Different types of management
Handle the incidentHandle the change
Handle the problem
Maximo tool
Maximo tool
Maximo toolmaximo tool
Maximo tool

10/71
10/6/11
ter1
OBSERVATIONS
Native tool managed by Hilton, FMCStorage team, server team, operational, SAP
Severity levels
Should be attended within 15 minutes1 day
No limit
BMIN
Maximo, bmc remedy and manage-now
Ex: XXXX server, 100GB lun, Raid 5 and FC disk
Eg: the ticket comes as IN20011Eg: the ticket comes as CH20011
eg: the ticket comes as PR20011

11/71
ON JOB SMENTOR NAME
TECHNOLOGY Storage
Case 1
1 Handling an Incident
2 Contacting the End-user3 Handle a priority 1 incident
4 Handle an incorrectly assigned inc5 Cancel an incident
Case 2
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Sl No.

12/71
MENTEE EMPID 08160c
Open Cases
Skill Level Trainee
OJT END DATE:
Contact the end user for additional InfInvoke the IBM Major Incident process.
ident
Incident Managent
Using the Maximo tool we handle the i
Use the maximo tool to reassign the inUse the maximo tool
mailto:sekhar/India/I[email protected]:sekhar/India/[email protected]

13/71
13/06/2011
ter1
OBSERVATIONS
If the end user is reached at the first attempt, we have to update the work log with clientAs mention in the SLA we have to respond quickly. Resolve it by following the handle an i
Locate the incident record which is requested and update the work log with reason cancel
BMIN
Based on the SLA we have to handle the incidents. We should update the work-log accord
If we know the correct work group reassign it and update the work log as misassigned. If

14/71

15/71
the work log with call client failed. If the client is not reached after 3 attempts we have to
log.

16/71
update it as resolved

17/71
ON JOB SMENTOR NAME
TECHNOLOGY Storage
Case 1
1 Handle a problem
23
45
Case 2
1
23
45
Case 3
1 SVC
23
45
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Sl No.
Sl No.
misassigned ticket handling
Sl No.

18/71
Case 10

19/71
MENTEE EMPID 08160c
Open Cases
Skill Level Trainee
OJT END DATE:
Ism problem management service
Look into the description
Using maximo
Misassigned ticket
Creating a vdisk and mapping
Create the vdisk according to the requ

20/71

21/71
14/06/2011
ter1
OBSERVATIONS
RCA performed. if known problem, select the solution from the existing solution database
OBSERVATIONS
Warm transfer to the appropriate group
OBSERVATIONS
BMIN
Create a vdisk from an mdisk group and map it to the host.

22/71

23/71
mention the cause and take appropriate action, finally resolving it

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