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Submitted by,

P. BalaSubramanian

F1 Batch

Staff in ChargeMr. Vasanth

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I am feeling great for the strong support and theguidelines provided to me by my Hospitality staffMr.

Vasanth who helped me through this Hospitality class tomake me as perfect. I am really thankful to him.

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y The Company was established in 1902

y First hotel, The Taj Mahal Palace &Tower, Mumbai, in 1903.

y

From the 1970s to the present day, theTaj Group has played an important rolein launching several of India's keytourist destinations.

TheTaj Group has a

philosophy of

Personalized service

excellence

Innovative means of

improving service

quality.

Taj Hotels

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y Taj Exotica is our resort and spa brandfound in the most exotic and relaxing

locales of the world.

y Taj Safaris are wildlife lodges that allowtravelers to experience the unparalleledbeauty of the Indian jungle amidst

luxurious surroundings.y UpperUpscale Hotels provide a new

generation of travelers a contemporaryand creative hospitality experience that

matches their work-hard play-hardlifestyles.

Taj Hotels

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y The Gateway Hotel (upscale/mid-market full service hotels and resorts) is a

pan-India network of hotels and resortsthat offers business and leisure travelersa hotel designed, keeping the modernnomad in mind.

y Ginger (economy hotels) is ourrevolutionary concept in hospitality forthe value segment. Intelligently

designed facilities, consistency andaffordability

Taj Hotels

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Taj Air an exclusive charter service thatoffers travelers higher levels of

y safety,

y efficiency and

y

reliability in the comfort of their veryown aircraft.

In addition to the

existing fleet

ofFalcon 2000

jet aircrafts,Taj Air

has expanded to abrand new Falcon

2000LX jet.

Taj Hotels

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y Marriott International is a worldwideoperator and franchisor of a broadportfolio of hotels and related lodgingfacilities.

y 3,150 lodging properties located in theUnited States

y

67 other countries and territories.

Headquarters Bethes

da, Maryland,

United States

Chairman-J. W. "Bill"

Marriott, and CEO

Vice Chairman -

William J. Shaw

President - Arne M.Sorenson

Marriott

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y On July 19, 2006 Non Smoking Area

y On November 11, 2010, Announced plansto add over 600 hotel properties by 2015.

y It plans to have 100 hotel properties inIndia and other countries include Chinaand Southeast Asia.

Terrorist attacks

Several Marriott hotels

around the world have

been the target of

bombings.

Marriott World Trade

Center, indirectly

destroyed during

the September 11, 2001

attacks

2003 Marriott Hotel

bombing

2008 Islamabad

Marriott bombing

2009 Jakarta bombings

Marriott

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y PRE ARRIVAL STAGE :

During the mode of reservation all the details such as Nationality, Purposeof Visit are taken down and Passport details/Credit card details are takenin order to Guarantee the reservation

y

ONARRIVAL STAGE :

Airport Pickup/Luggage counted

Welcoming the guest by the staffs and any one of the higher officials in thehotel

Welcome drink served/Reservation Verification

Demo of handling the key cards

Luggage Counted/Bell takes the luggage to the room

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ON STAY:y Various types of services was provided to the guest

according to their food/meal.

y Floor limit

y

Currency Convertors

DEPARTURE STAGE :Preparing bills/various usages of the guest are calculated

Bell boy carries the guest luggage to the lobby.

Mode of payment Cash/Card/Travellors Cheque/AgentCoupon

AFTERDEPARTURE STAGE :A message via e-mail orphone to be sent to the customer inorder to Thank

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y Budjet:. All rooms have been refurbished andinclude all the superior room guest amenities.

y Sometimes called as Economy Hotels

y Limited Service hotels

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Luxury

y 950 sq ft

y

1 bedroom + 1drawing room + 1dining room + 1 hallroom + 1 bathroom

y Centralized A/Cy Electronic Safes

y 1250 sq ft

y 2 bedroom + 1 drawing

room + 1 dining room +2 bathrooms

y 2 TVs (LCD / Plasma)

y Telephone

y Mini bary Centralized A/C

y Electronic Safes

Semi Luxury

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Advantages

y More services provided

y More comfort

y Hotels are designedaccording to the variouspeople needs

y

Internet reservationfacility

y Privacy/Security

y More competitive

y Costly

Disadvantages

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Advantages

y Reduced staff

y Reduced cost

y Easy Access

y Internet Connectivity

y History of Storage

y Remote Access

y D

istributed databasesharing

y Efficiency andflexibility

y System Failure/DataCrash

y Error in data entry

y Quite Costly toimplement

y

Maintenance costy Security

Disadvantages

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y After a period of ten years(app.,), probably I will be ina position of Duty Manager in a reputed Organization

y Because it is not quite easy to get into a Duty manager

position without any experiencey Hotel Industry has different Hierarchy levels.

y It takes a span of time to get promoted to acommanding position

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y As for Tourism, Travel & Tourismcompetitiveness report 2009 by the

World Economic Forum, India wasranked 11th in Asia Pacific region and62nd overall

y The demand for travel and tourism in

India is expected to grow by 8.2%between 2010 and 2019

Future ofHospitalityIndustry

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y Capital investment in India's travel andtourism sector is expected to grow at8.8% between 2010 and 2019

y According to World Travel & TourismCouncil (WTTC), the growth inhospitality industry is pegged at 15%every year with 1, 50,000 hotel roomsover the next couple of years.

Future ofHospitalityIndustry

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