Balanga City Citizens Charter

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PERFORMANCE PLEDGE We,#the#servant#leaders#of#the#City#Government#of#Balanga,#pledge#to:#Openly#provide#efficient#public#service#to#all#clientele#with#integrity,#impartiality#and#professionalism;#Redress#courteously#and#without#delay#our#clients#concerns#about#frontline#services##Led#by#our#capable#and#trusted#officers#and#employees;##Dedicate#our#strengths#and#potentials#in#the#performance#of#our#sworn#duties#and#responsibilities;#and#Commit#ourselves#to#provide#useful#and#comprehensive#information#guided#and#armed#by#the#Locally>crafted#Citizens#Charter#of#the#City#of#Balanga##A#document#whose#strong#interest#is#to#deliver#a#high#level#of#public#service#Stable#enough#to#achieve#total#development#for#the#City#whose#Social,#political,#economic#and#academic#structures#are#geared#towards#the#attainment#of#a#World#Class####University#Town#by#the#year#2020.#

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Inspired!by!the!Divine!Providence!and!excellent!public!ministry,!all!these!we!pledge!!

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TABLE OF CONTENTS City Vision and Mission i Performance Pledge ii Messages iii Foreword iv Table of Contents 1 Introduction 3 Balanga City eServices Program 3 Maps of Balanga City Government Offices 4 Services of the City Government of Balanga 8

EXECUTIVE SERVICES Office of the City Mayor 9

Vision & Mission 10 Securing Mayors Clearance, Certificate of

Good Moral Character and Tax Exemption 11 Medical/Burial Assistance 11 Using Ambulance Service 13 Availing Medicine Assistance 13 Public Assistance 14

ADMINISTRATIVE SERVICES Office of the City Administrator 15 Vision & Mission 16 Approval of request of indigent constituents for financial assistance 17 Approval of request of NGOs and other groups

for financial assistance on various projects & activities 17

Acting on complaints against City Employees for referral to the City grievance committee 18 Drafting of official responses of the city government 19 Issuance of recommendations, endorsements and/or

referrals for employment of constituents seeking job placement 20

BUSINESS AND INVESTMENT SERVICES

City License Permit and Franchising Office 22 Vision & Mission 23 Renewing Business/Mayors Permit 24 Quarterly and Semi-Annual Payment of Business Tax 28 Confiscated License 29 Request in Applying Motorized Tricycle Operators Permit 30 Securing New Business/Mayors Permit 31 City Treasurers Office 34 Vision & Mission 35

Payment of Real Property Tax 36 Payment Business Tax 36 Payment Community Tax Certificate 37 Payment Transfer Tax 38 Payment Other Taxes, Permit, Fees and Service Charges 39 Payment of market fees and cash tickets 40 Payment of stall rentals and securing market clearance and certification 40 Payment on calibration of weighing scale 41

Payment of livestock 41

City Assessors Office 43 Vision& Mission 44 Securing Owners copy of updated Tax Declaration 45 Consolidated and/or Subdivided real properties 46 Reclassification of Land 48 Securing Assessment for a new building or machinery 50 Securing Certification of tax declaration, property 51 holdings or non improvement Cancelling, revising, or correcting assessment 51 Annotating or cancelling loans or mortgages on tax 53

Declaration Verifying history or real property tax assessments or Tax declaration 54 City Planning and Development Office 56 Vision & Mission 57 Securing Zoning Clearance for Business Permit 58 Securing Zoning Clearance for Building Permit 60 Securing Zoning Certificate 63 Securing Data from CPDO 65 Securing Development Permit 66 City Engineering Office 72 Vision & Mission 73 Securing a Building Permit 74 Securing Occupancy Certificate/Permit 77 Securing Other Building-related Permit 80 Securing Sign and Sign Board Permit 86 Securing Building Inspection Clearance (Annual inspection) for Business Permit 89 Requesting Building Data 91 Requesting Preparation of Plans and Programs 92

CIVIL REGISTRY SERVICES Local Civil Registry Office 95 Vision & Mission 96 Registration of Birth and Marriage Certificates 97 Requesting certified true copies of Civil Registry Documents

and other certification 98 Registration of Death Certificates 99 Registration of Court Orders/Decrees and request of

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Annotated record 100 Registration of Legal Instruments/legitimation of Natural Child 101 Requesting Endorsement of Civil Registry Documents to the

office of the civil-registrar general 103 Late Registration of Civil Registry Documents 105 Applying for a marriage license 106 Filing petition for correction of clerical error (cce) and change

of first name (cfn) 107 Registration of an act allowing illegitimate child to use the surname of their father 110 Requesting NSO Authenticated copy 111 Registration of out-of-town report of birth certificate 112 Registration of foundling/abandoned children 114

HEALTH SERVICES City Health Office 116 Vision & Mission 117 Securing Sanitary Permit 118 Securing Medical/Death/Medicolegal Certificate 119 Availing Dental Services 121 Availing Immunization Services 122 Availing Maternal Services 123 Availing Normal Spontaneous Delivery and newborn care Services 124 Availing Post-partum Care Services 124 Tuberculosis Program 125 Family Planning Services 127 Administration of DMPA Injections/Pills 128 Control of Diabetes Mellitus 128 Availing of Laboratory Services 129 CHO Staff / List of BHW 130 Feedback and Complaints Mechanism 133 Feedback Form 134 Complaint Form 135 Commendation Form 135 Directory & Contact Person of City Government Offices

and Attached Agencies 138

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INTRODUCTION

THE BALANGA CITY CITIZENS CHARTER

The crusade for good governance and a red tape-free bureaucracy has been the battle cry of all government institutions nowadays. Yet, it is ironic to note that in spite of the wonders brought about by information and communications technology (ICT) that makes our workloads and transactions fast and efficient, the delivery of frontline services is still far below standard, especially in terms of quality and timeliness.

The problem is due to voluminous requirements, i.e. seemingly endless

processes and worst, the red tape mentality prevalent in almost all government offices, agencies, local government units (LGUs) and government-owned and -controlled corporations (GOCCs).

To combat the illness, no solution was made. Instead, a cure was offered

using Republic Act (RA) No. 9485, otherwise known as the Anti-Red Tape Act of 2007, which mandated government offices to come up with a Citizens Charter a document whose strong interest is to improve transparency, integrity, efficiency and accountability in public service.

Thus, guided and armed by this locally-crafted Balanga City Citizens

Charter, our employees will now be more capable and equipped in the delivery of sterling public service, not only because of the depth of access it allows, the depth of knowledge it reveals, the depth of attention to citizens it provides, but also because the charter allows the citizens our clientele to monitor our performances and participate in our policy-making and processes.

The Balanga City Citizens Charter is very timely as we embrace ourselves

in our quest to make Balanga a truly World Class University Town by the year 2020 and at the same time, to continue strengthen our frontline services towards a City free of abuse and corruption and with due regard for the rule of law!

Balanga City eServices Program

Reaching the hands of every Balangueno using modern technology. !1.!Balanga.gov (cityofbalanga.gov.ph). The website is in accord with the City Governments mandate, being a fast-developing and progressive City, to act accordingly on inquiries, suggestions and mostly, sentiments from our fellow Balanguenos through on-line interaction at city guestbook and forums. Parts of the weekly website maintenance are weekly updates and news articles to inform the people on how the present leaders of the city government of Balanga work on the welfare and progress of its people. !

Serbilis. A service known as the Isumbong mo kay Mayor. Clients can use the service by just simply posting on the web forum their queries, concerns and even sentiments with regards to the City Governments current plans and programs. Concerns will coordinated immediately to concerned City Departments for appropriate action and further study, if needed.

! Texserve. Commonly known as Sa Balanga, Bida Ka Kay Mayor,the system

serves as vehicle for citizens to air their views, comments and complaints through cellular phone-based short messaging service (SMS) at a cost of P1 for every message sent. Messages are redirected in the citys email inbox with a response rate of one day and follow up actions are immediately directed to concerned department.

eBrochures. A compilation of City Departments services offered through online

brochures. Hard copies are readily available and can be found at the desk of an information officer of the day in front of the city hall lobby.

Galing Balangueno News Quarterly. The City Governments promotion and

advocacy campaign is realized through the publication of a City newsletter every quarter for promotional campaigns concerning the Citys accomplishments and competitive edge in terms of good governance, tourism and investment opportunities. We believed that a well-informed public is a well reformed citizenry."

iCity TV.A service is commonly used to disseminating information about the City Governments plans and programs. Monitors where strategically installed at common fast-food chains such as Jollibee and Mc Do and even at the City Hall lobby to spread awareness and better inform public on official activities and programs undertaken by the City government. The service is also utilized as media outlet for information campaign and public viewing.

City Ordinance Library. A compilation of City ordinances and resolutions. 2. Balanga City Citizens Charter.A guidebook that describes the key services of the City Government, which could be used when there is no access to internet. In particular, the guidebook contains detailed descriptions of services with step-by-step guides in availing of the services, the standard response time for its delivery and City Government officials and personnel responsible for the operations.

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EXECUTIVE SERVICES

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Republic of the Philippines Province of Bataan

City of Balanga

BALANGA 2020: World Class University Town

Office of the City Mayor

Hon. Jose Enrique S. Garcia III City Mayor Contact Nos.: (047) 237 35-10; 237 2256; 791-2099

Telefax No. (047) 237-2969 Email Add. : [email protected]

Vision:

The City of Balanga envisions to be a world class University Town by the year 2020. With an empowered populace whose educational and economic growth is highly supported by the

university structure, the city aims to become the center of political, cultural, economic, and social influence throughout the province of Bataan.

Mission:

To establish a three-way partnership among government, business and academe with the purpose of attracting outstanding educators and highly intellectual and promising students to the

university town. The result: an influx of dynamic entrepreneurs and investors that will deliver the needed reforms to create a potent and technologically advanced city with improved quality of

life.

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I. MAYORS CLEARANCE, CERTIFICATE OF GOOD MORAL CHARACTER AND TAX EXEMPTION

ABOUT THE SERVICE A Mayors Clearance is usually required when applying for Local and Overseas employment as well as individuals who are applying for license for firearms ownership. The Certificates of Good Moral Character is issued to individual (students, job applicants) as required by institutional agencies like schools (for enrolment) and employment agencies (for job placement). It may also be issued for reference purposes. The Certificates of Tax Exemption is issued to unemployed or indigent clients for scholarship application and for Summer Program for Employment of Students (SPES).

CLIENTS: Requestor himself (bonafide resident of the city) Indigents residents Unemployed Resident of Balanga City Students Job Applicants Firearms Owners

REQUIREMENTS: For Mayors Clearance:

Community Tax Certificate (Cedula) Barangay Clearance Police Clearance Official Receipt from the City Treasurers Office

For Certificate of Good Moral Character:

Barangay Clearance Official Receipt from the City Treasurers Office

For Certificate of Tax Exemption:

Barangay Certificate of Indigency

FEE: (Subject to change without prior notice) Mayors Clearance / certificate P 60.00

SCHEDULE OF SERVICE AVAILABILITY: Monday Tuesday to Friday 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break and on any other time as the need arises)

PROCESSING TIME: 20 minutes

HOW TO AVAIL OF THE SERVICE:

THINGS TO DO Processing Time Applicant/Client Service Provider (Person Responsible)

-Submission of requirements/

-Review the completeness of the submitted documents.

Erwin N. Buenaventura Administrative Assistant I

5 minutes

-Preparation of Clearance / Certification.


5 minutes

-Signing of Certification.

Hon. Jose Enrique S. Garcia III City Mayor

5 minutes

-Claiming of Clearance/Certificate.

-Releasing of Clearance/Certificate. Issuance of Certified True Copy of the Certificate, signed by the Executive Assistant.


Abigail G. Tan

Executive Assistant IV

5 minutes

(Processing time may exceed 20 minutes depending on the completeness of the requirements and other minimum supporting documents)

II. MEDICAL / BURIAL ASSISTANCE

ABOUT THE SERVICE City Residents can avail of medical and burial assistance from the Office of the City Mayor especially those who are financially incapable of bearing the cost of such expenses

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CLIENTS: Senior Citizens Indigent Families Unemployed People and sick people who are undergoing long term of

medication

REQUIREMENTS: Medical Certificate / Death Certificate

(Medical Prescription and Hospital Bill / Funeral Bill/ Agreement / Contract)

Birth Certificate / Marriage Contract (Xerox Copy) Barangay Certificate of Indigency Letter Addressed to the City Mayor Community Tax Certificate ( Xerox copy) CSWD Certificate of Indigency

(Interview with CSWD Personnel and submission of accomplished data form and necessary documents & other requirements)

FEE: None


(No Lunch Break and on any other time as the need arises) PROCESSING TIME:

1 hour 25 minutes/ documents ( Does not include time for processing of voucher, which falls under jurisdiction of the City Mayors Office (CMO), City Budget Office (CBO), City Accounting Office, and City Treasurers Office (CTO).Claiming of Cash after 3 days.


THINGS TO DO

Processing Time Applicant/Client Service Provider (Person Responsible) 1. Submit requirements to the CSWD.

-Review the completeness of the submitted documents, Issuance of CSWD indigency certificate, and interview. Advise the client to come back after three days for the release of assistance.

CSWD

30 minutes

-Log the received documents from CSWD.

Girlie M. Hipolito Liaison Assistant II

5 minutes

-Approval of amount of financial assistance based on the assessment from CSWD.

Hon. Jose Enrique S. Garcia III

City Mayor

Abigail G. Tan Executive Assistant

15 minutes

Preparation of voucher


5 minutes

-Signing of voucher by the approving authority. Hon. Jose Enrique S. Garcia III

City Mayor

Rodolfo H. De Mesa City Administrator

15 minutes

Processing of voucher at Budget, Accounting & Treasurers Office.

Budget Office/Accounting Office/Treasurers Office

/Accounting Office

1 2 Days

2. Claiming of Stub Issuance of stub and counter signing.


Hon. Jose Enrique S. Garcia III

City Mayor

Abigail G. Tan Executive Assistant IV

10 minutes

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3. Receiving of Cash Releasing of Financial Assistance.

Treasurers Office.

5 minutes

(Processing time may exceed 1and 1/2 hour depending on the completeness of the requirements and other minimum supporting documents)

III. AMBULANCE SERVICE

ABOUT THE SERVICE Ambulance service is provided to indigent patients from the City and from other nearby towns, free of charge, including the driver but the gasoline consumption is to be shouldered by the client.

CLIENTS: Bonafide resident of the City Member of indigent families Indigent patients from nearby municipalities

REQUIREMENTS: Accomplished information Form Barangay certificate of Indigency

FEE:

None



PROCESSING TIME:

25 minutes



1. Fill-up Information Form.

-Check and review the Information Form.

Remedios R. Garcia Private Secretary II

10 minutes

-Checking of availability of ambulance and driver.


10 minutes

2. Availment of Ambulance Service.

-Scheduling of trip


5 minutes

(Processing time may exceed 25 minutes depending on the completeness of the requirements and other minimum supporting documents) IV. MEDICINE ASSISTANCE

ABOUT THE SERVICE Available for indigent clients seeking medicine assistance instead of financial assistance for outpatient cases. They can avail a maximum of P300.00 worth of medicines.

CLIENTS: Bonafide resident of the City Member of indigent families

REQUIREMENTS: Medical Prescription Barangay Certificate of Indigency

FEE:

None




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- Submission of requirements/ - Review the completeness of the submitted documents.

Ma. Rowena S. Manlapid Legal Assistant I

2 minutes

Checked the availability of the requested medicines.

Ma. Rowena S.

ManlapidLegal Assistant I

10 minutes

-Approval of medicine assistance by the Executive Assistant.

Abigail G. Tan Executive Assistant IV

1 minute

-Claiming of Medicines/ (P.O.). -Releasing of Medicines / Issuance of Medicine Purchase Order (P.O.).

Ma. Rowena S.

ManlapidLegal Assistant I

3 minutes


V. PUBLIC ASSISTANCE

ABOUT THE SERVICE

Availing of public assistance is free of charge for all residents of Balanga City. These are the services of the Office of the City Mayor offered to the public, with separate requirements in each service.

REQUIREMENTS: 1. For Job Recommendations

Bio-data or Curriculum Vitae Barangay Certificate of residency

2. For Endorsement Request letter Bio-data

3. For Libreng Sakay going to Manila Personal letter addressed to the City Mayor

4. For Civil Wedding Marriage License Date/Time of wedding Usually every other Tuesday scheduled at 10:00 in the morning

PLANS AND PROGRAMS

Iskolar Balangueo, Galing Card, Major Renovation of Balanga City Public Market, eLGU, Barangay Week, TeachNology, Barangay On-line, Balanga Wetland Park, Costruction of Balanga Plaza Arcade and Trainings and Seminars (EDU Child)

For Recommendations, Suggestions and Complaints please contact:

Ms. Abigail G. Tan Executive Assistant III

2nd Floor City Hall Bldg., City Hall Road, Poblacion, Balanga City Bataan 2100

Tel.No. (047) 237-3510; 237-2256; 791-2099 Telefax No. (047)237-2969

Email Add. : [email protected]

For more Inquiries please contact:

Ms. Remedios R. Garcia Private Secretary II




Ma. Rowena S. Manlapid Legal Assistant I




2nd Floor City Hall Bldg., City Hall Road, Poblacion, Balanga City Bataan 2100 Tel.No. (047) 237-3510; 237-2256; 791-2099

Telefax No. (047)237-2969

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ADMINISTRATIVE SERVICES

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City of Balanga


Office of the City Administrator

Mr. Rodolfo H. De Mesa City Administrator Contact No.: (047) 791-5691; Telefax: (047) 237-2969

Email Add. :[email protected]

Vision:

A sound, committed and result-oriented administration of the City Governments affairs aimed at creating an atmosphere of transparency to gain public trust and

confidence.

Mission:

We endeavor to implement plans and strategies for functional organizational

management and dynamic administration in order to ensure that all programs and schemes are properly implemented thru efficient monitoring and continuous

coordination of work of all offices of the City Government.

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I. APPROVAL OF REQUESTS OF INDIGENTS CONSTITUENTS FOR FINANCIAL ASSITANCE:

ABOUT THE SERVICE

This intends to address the emergency needs of indigent constituents by acting on and approving their requests for financial assistance based on their assessed needs.

CLIENTS:

All bonafide indigent residents of the City.

CASES COVERED BY THE SERVICE: Medical, burial, educational, etc.

REQUIREMENTS & OTHER MINIMUM SUPPORTING DOCUMENTS: - Letter of Request to the Mayor - Marriage Contract of Birth Certificate

- Brgy. Certificate of Indigency - CSWDO Certificate of Indigency - Medical Certificates - Voters ID / Cedula - Hospital Bill - Case Study Report w/ Assessment

FEE: None

SCHEDULE OF SERVICE AVAILABILITY:

Monday Tuesday to Friday 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

(No Lunch Break and on any other time as the need arises) PROCESSING TIME:

8 MINUTES (Does not include time for processing of voucher which falls under jurisdiction of the City Mayors Office (CMO), City Budget Office (CBO), City Accounting Office and City Treasurers Office (CTO).


THINGS TO DO Processing

Time Applicant/Client Service Provider (Person Responsible) 1. Submit to the Receiving Section @ the City Mayors Office (CMO) Lobby a Letter of Request for financial assistance, with complete supporting documents as required by the CSWDO.

-Mark stamp of receipt to the document and issue corresponding control number. -Forward controlled document to the Office of the City Administrator.

Remedios R. Garcia (Security Officer 1, CMO)

30 sec

30 sec

-Receive & log the controlled document forwarded by the City Mayors Office (CMO)

Alvin D. Sagun (Office Aide)

-Encode the logged document to the Document Tracking System.

Allan Paul V. Torres (Liaison Assistant II)

30 sec

30 sec

2. Proceed to the Office of the City Administrator and have a brief interview with the City Administrator.

Interview the Client

Rodolfo H. de Mesa City Administrator

5 min

3. Wait for signature of approval of City Administrator on the Letter of Request; together w/ the amount of approved medical assistance.

-Encode to Tracking System the official action undertaken by the City Administrator.


30 sec

4. Proceed to the City Mayors Office (CMO) Office and get instruction on when to return to claim financial assistance.

-Forward approved letter of request to the City Mayors Office (CMO) for preparation of voucher.


30 sec


II. APPROVAL OF REQUESTS OF NGAs, NGOs & OTHER GROUPS FOR FINANCIAL ASSISTANCE ON VARIOUS PROJECTS AND ACTIVITIES:

ABOUT THE SERVICE

This intends to provide funding for various activities of NGOs and other groups by acting on and approving their requests for financial assistance based on their assessed needs.

CLIENTS: All bonafide Non-Government Organizations (NGOs) and groups based in

the City (i.e. youth, women, senior citizens, veterans, etc.)

PROJECTS & ACTIVITIES COVERED: General Assemblies, Socio-Cultural Activities, Sports Fests, Festivals, Talent-Enhancement Activities, Team-Building Activities, Field Trips, Educational Tours, Seminars, Livelihood Projects, etc.

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REQUIREMENTS & OTHER MINIMUM SUPPORTING DOCUMENTS: - Letter of Request to the Mayor - Project Proposal

- SEC/CDA/DOLE Registration - Programme of Activity - Endorsement/Referral Letter from Punong-Barangay - Official Invitation from Main Event Organizer

FEE: None



PROCESSING TIME: 8 MINUTES(Does not include time for processing of voucher, which falls under

jurisdiction of the City Mayors Office (CMO), City Budget Office (CBO), City Accounting Office, and City Treasurers Office (CTO).



1. Submit to the Receiving Section @ the City Mayors Office (CMO) Lobby a written letter of request for financial assistance, together with all necessary supporting documents as required by the CSWDO.

-Mark stamp of receipt to the document and issue corresponding control number.

-Forward controlled document to the Office of the City Administrator.

Remedios R. Garcia (Security Officer 1)

-Receive and log the controlled document forwarded by the City Mayors Office (CMO).



Allan Paul V. Torres

30 sec

30 sec

30 sec

30 sec

(Liaison Assistant II)


Interview the Client


5 min

3. Wait for signature of approval of City Administrator on the Letter of Request; together w/ the amount of approved financial assistance.

-Encode to Tracking System the official action taken by the City Administrator.


30 sec

4. Proceed to the City Mayors Office (CMO) Office and get instruction on when to return to claim financial assistance.

-Forward approved letter of request to the City Mayors Office (CMO) for preparation of voucher.


30 sec


III. ACTING ON COMPLAINTS AGAINST CITY EMPLOYEES FOR REFERRAL TO THE CITY GRIEVANCE COMMITTEE:

ABOUT THE SERVICE

This intends to give immediate action to all kinds of complaints from the public against City employees with regards to the latters conduct and/or behavior in the performance of duty as public servants.

CLIENTS:

All constituents in the City, as well as the public in general.

REQUIREMENTS: Letter of Complaint together with all necessary supporting documents (i.e.

Affidavits, Filled-up Complaint Forms, etc.)

FEE: None




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PROCESSING TIME: Depends on date of promulgation of decision of the City Ad Hoc and/or

Grievance Committees with regards to the complaint.



1. Submit a Letter of Complaint to the Receiving Section @ the City Mayors Office (CMO) Lobby, together with all necessary supporting documents.








30 sec

30 sec

30 sec

30 sec


Attend to the complaint of the client.


5 min

3. Wait for signature of referral of the City Administrator on the Letter of Complaint; together w/ recommendation/s to the City HRM Office.

-Encode to the Tracking System the official recommendation/s made by the City Administrator;


30 sec

4. Proceed to City HRM Office and get instructions on when to return for the release of any promulgated

-Forward acted complaint to the City Ad Hoc Committee via the City HRMO for evaluation and appropriate decision.

30 sec

decision/s of the City Ad Hoc and/or Grievance Committees with regards to the complaint.


IV. DRAFTING OF OFFICIAL RESPONSES OF THE CITY

GOVERNMENT TO VARIOUS QUERIES, COMPLAINTS AND OTHER COMMUNICATIONS FROM THE PUBLIC OR OTHER ORGANIZATIONS & OFFICES, ETC. :

ABOUT THE SERVICE

This intends to give immediate response to all kinds of queries, complaints and other communications from the public and other organizations and offices, etc. with regards to various concerns.

CLIENTS: The public in general, as well as other organizations and offices, etc.

REQUIREMENTS: Letter of Query, Complaint or other type of communication

FEE: None



PROCESSING TIME: 1 DAY, 30 SECONDS



1. Submit written letter of query or any other type of communication to the Receiving Section @ the City Mayors Office (CMO) Lobby.




30 sec

30 sec

30 sec

20

Receive and log the controlled document forwarded by the City Mayors Office (CMO).

Alvin D. Sagun

(Office Aide)

-Encode the logged document to the Tracking System.

-Draft official response to the query or complaint


-Review the draft response and make necessary revisions.

Rodolfo H. De Mesa (City Administrator)

-Print final copy of the official response and have the same signed by either the City Mayor or the City Administrator.


30sec

30 sec

1 min

30 sec

2. Wait for release of the official response from the City Government.

-Send out or mail signed official response to client.


Following day

(Processing time may exceed 1 day depending on the completeness of the requirements and other minimum supporting documents)

V. ISSUANCE OF RECOMMENDATIONS, ENDORSEMENTS AND/OR

REFERRALS FOR EMPLOYMENT OF CONSTITUENTS SEEKING JOB PLACEMENT :

ABOUT THE SERVICE

This intends to provide employment opportunity to constituents seeking job placement by issuing official recommendations, endorsements and/or referrals to private establishments, firms and other offices to add weight to their applications for employment.

CLIENTS:

All bonafide residents in the City.

REQUIREMENTS: - Resume, Bio-Data or Curriculum Vitae - Diploma - Training Certificates - CSC Certificates of Eligibility - Transcript of Records

FEE: None



PROCESSING TIME: Release time for job recommendation may vary depending on availability

of signatories, i.e. City Mayor



1. Submit Resume, Bio-Data or Curriculum Vitae with other supporting documents to the Receiving Section @ the City Mayors Office (CMO) Lobby.



Remedios R. Garcia (Security Officer I)



-Encode the logged document to the Document Tracking System


30 sec

30 sec

30 sec

30 sec

2. Proceed to the Office of the City Administrator and have a

-Assess qualifications of the client and decide where to

1 min

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brief interview with the City Administrator.

refer or recommend the client.

Rodolfo H. De Mesa (City Administrator)

-Print job recommendation or endorsement/referral letter based on the company where the client shall be referred to for job placement.

-Encode to the Tracking System where the client will be referred to and forward the document to the City Mayor for his signature;


1 min

30 sec

3. Wait for the job recommendation or endorsement/referral letter to be signed by the City Mayor and for it to be released thereafter.

-Receive the unsigned job recommendation or endorsement/referral forwarded by the Office of the City Administrator. -Forward the unsigned job recommendation or endorsement/referral letter to the City Mayor for his signature.

Rowena Manlapid (Legal Asst. I)

-Sign the job recommendation or endorsement/referral letter.

Hon. Jose Enrique S. Garcia III (City Mayor)

-Return the signed document to the Office of the City Administrator;

Rowena Manlapid (Legal Asst. I)

30 sec

30 sec

30 sec

5. Claim and sign receiving copy of job recommendation or endorsement/referral letter.

Release the job recommendation or endorsement/referral letter to the client.

30 sec

-File and keep the receiving copy for record purposes.


(Processing time may exceed 6 minutes depending on the completeness of the requirements and other minimum supporting documents) For Recommendations, Suggestions and Complaints please contact:

Mr. Rodolfo H. De Mesa City Administrator

2nd Floor City Hall Bldg., Poblacion, Balanga City Bataan 2100 Tel.No. (047) 791-5691

Telefax No. (047)237-2969 Email Add. : [email protected]

For more Inquiries, please contact:

Mr. Rodolfo H. De Mesa City Administrator

Allan Paul V. Torres

Liaison Assistant II 2nd Floor City Hall Bldg., Poblacion, Balanga City Bataan 2100

Tel.No. (047) 791-5691 Telefax No. (047)237-2969


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City of Balanga


City License Permit & Franchising Office

Mr. Neil Erwin Dizon OIC Licensing Officer Contact No. : (047) 791-2871


Vision:

An Investor Friendly & Income Generating Office, ensuring an efficient

& effective service to City Taxpayers.

Mission:

To be an Investor friendly office that delivers best value service to its CLIENT To implement all Ordinances pertaining to Tricycle Franchise and Business

Establishments.

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I. BUSINESS/MAYORS PERMIT (RENEWAL)

ABOUT THE SERVICE: All Business Tax and Mayors Permit expires every 31st of December and is

renewable within the first 20 days of January.

CLIENTS: Business Owners

REQUIREMENTS: Barangay Business Clearance/Permit Annual Inspection of Building (receipt) Sanitary Permit Market Clearance ( for market locators only) Fire Clearance ( Application form noted by BFP Official subject for

Inspection) SSS/PAGIBIG Clearance Philhealth Clearance Audited Financial Statement

FEE: (Subject to change without prior notice)

Characteristics Number of Employees Cottage 1 10 500 T below Small 11 50 500T - 5M Medium 51 100 5M - 20 M Large 101 and above over 20M

The permit fee shall be based either on asset size or on number of workers, whichever will yield the higher fee. 1. On Manufacturers/ Importers/Producers

Mayors Permit Sanitary Garbage

Cottage 200 200 200

Small 500 300 400

Medium 1,000 500 1,500

Large 2,000 1,000 3,000

2. On Banks Rural, Thrift and Savings Banks 10,000 500 800 Commercial, Industrial and Dev't. Banks 20,000 750 1,500

Universal Banks 30,000 1,000 2,000

3. On Other Financial Institutions

Cottage 3,000 300 200

Small 5,000 300 400

Medium 8,000 500 800

Large 10,000 1,000 1,000

4. On Contractors/Service Establishments Cottage 500 200 200

Small 1,000 500 400

Medium 3,000 1,500 1,000

Large 5,000 2,000 2,000

On Hospitals and Clinics

Small 1,000 1,000 1,000

Medium 3,000 2,000 3,000

Large 5,000 3,000 5,000

5. On Wholesalers Dealers or Distributors

Cottage 500 150 200

Small 1,200 200 400

Medium 3,000 300 800

Large 5,000 500 1,000

6. Retailers (sari-sari store) 200 200 200 7. On Restaurant/ Eatery/ Fast Food Chain MP Sanitary Garbage

Cottage 500 500 200

Small 1,000 1,000 500

25

Medium 5,000 3,000 1,000

Large 10,000 4,000 2,000

8. On Telecommunications 20,000 2,000 1,000

9. Other Utilities

Cottage 5,000 1,000 500

Small 10,000 1,000 800

Medium 15,000 2,000 1,000

Large 20,000 2,000 2,000

10. On Transloading / Hauling

Cottage 500 100 300

Small 1,000 200 500

Medium 2,000 300 800

Large 4,000 500 1,000

11. On Ambulant Vendors 300 120 175

12. Other Business Cottage 500 150 200

Small 1,000 200 400

Medium 2,000 300 800

Large 3,000 500 1,000

13. On sin goods tobacco liquors

Cottage 200 500

Small 400 1,000

Medium 800 3,000

Large 1,000 4,000

ON WHOLESALERS, DISTRIBUTORS, OR DEALERS IN ANY ARTICLE OF COMMERCE.

Amount of Gross Sales/Receipts For the Preceding Calendar Year Business Tax

1,000 25

1,000 2,000 40

2,000 3,000 75

3,000 4,000 100

4,000 5,000 150

5,000 6,000 175

6,000 7,000 200

7,000 8,000 225

8,000 10,000 280

10,000 15,000 330

15,000 20,000 400

20,000 30,000 475

30,000 40,000 650

40,000 50,000 975

50,000 75,000 1,475

75,000 100,000 1,975

100,000 150,000 2,800

150,000 200,000 3,630

200,000 300,000 4,950

300,000 500,000 6,650

500,000 750,000 9,975

750,000 1,000,000 13,200

1,000,000 2,000,000 15,000

2,000,000 and above 75% of 1%

26

ON MANUFACTURERS, ASSEMBLERS, REPACKERS, PROCESSORS

Amount of Gross Sales/Receipts For the Preceding Calendar Year Business Tax

10,000 225

10,000 15,000 330

15,000 20,000 450

20,000 30,000 660

30,000 40,000 990

40,000 50,000 1,230

50,000 75,000 1,980

75,000 100,000 2,475

100,000 150,000 3,300

150,000 200,000 4,125

200,000 300,000 5,775

300,000 500,000 8,250

500,000 750,000 12,000

750,000 1,000,000 15,000

1,000,000 2,000,000 20,625

2,000,000 3,000,000 24,750

3,000,000 4,000,000 29,700

4,000,000 5,000,000 34,650

5,000,000 6,500,000 36,550

6,500,000 and above 56.25% of 1%

ON EXPORTERS AND ON MANUFACTURERS, MILLERS, PRODUCERS, WHOLESALERS

The amount of export sales shall be excluded from the total sales and shall be subject to the rates not exceeding one half (1/2) of the rates prescribed under paragraphs (a), (b), and (d) of this Article.

ON BANKS AND OTHER FINANCIAL INSTITUTIONS

At a rate not exceeding 75% of 1% ON RETAILERS

Amount of Gross Sales/Receipts For the Preceding

Calendar Year Business Tax

400,000 or less 2%

More than 400,000 1% ON OTHER BUSINESS NOT INCLUDED IN THE UPPER CATEGORY



5,000 25

5,000 10,000 75

10,000 15,000 150

15,000 20,000 225

20,000 30,000 400

30,000 40,000 575

40,000 50,000 825

50,000 75,000 1,320

75,000 100,000 1,980

100,000 150,000 2,970

150,000 200,000 3,950

27

200,000 250,000 5,425

250,000 300,000 6,925

300,000 400,000 9,225

400,000 500,000 12,375

500,000 750,000 13,875

750,000 1,000,000 15,375

1,000,000 2,000,000 17,250

2,000,000 and above 75% of 1% ON CONTRACTORS AND OTHER INDEPENDENT CONTRACTORS



5,000 40

5,000 10,000 90

10,000 15,000 150

15,000 20,000 225

20,000 30,000 400

30,000 40,000 575

40,000 50,000 825

50,000 75,000 1,300

75,000 100,000 1,980

100,000 150,000 2,950

150,000 200,000 3,950

200,000 250,000 5,425

250,000 300,000 6,925

300,000 400,000 9,225

400,000 500,000 12,375

500,000 750,000 13,875

750,000 1,000,000 15,375

1,000,000 2,000,000 17,250

2,000,000 and above 75% of 1% Penalty of 25% on business tax and 2% per month on business tax paid after January 20 of each year


(No Lunch Break) PROCESSING TIME:

30 minutes



1. Secure Application Form.

Issue application form to applicant.

LUIS G. CRISOSTOMO Administrative Assistant IV

3 minutes

2. Submit filled up and duly notarized application form with requirements:

Requirements are cross- examined and verified. Checked outstanding balances from previous year.

NEIL ERWIN B. DIZON Head, Licensing Office

SOCORRO CRUZ Licensing Officer II

10 minutes

Approved application and order of payment. Return the approved application to the taxpayer.

3 minutes

28

NEIL ERWIN B. DIZON

Head, Licensing Office 3. Proceed to Treasurers Office for approval of payment by the City Treasurer.

Application submitted will be evaluated and approved.

JOSELITO EVANGELISTA City Treasurer

3 minutes

4. Pays tax due andsubmit attach requirements at counter F and G.

Receive payment and issue official receipt.

ELENITA C. BONDOC

Revenue Collection Clerk III

5 minutes

After payment, application and payment will be encoded on the database system to issue a unique Mayors Permit Number/sticker. Advise the client to wait.

AMALIA S. HIPOLITO Licensing Officer I

HENESSY L.

BANZONAdministrative Assistant VI

3 minutes .

5. Receive Business Permit Plate Sticker

Issue Business Permit Plate Sticker for the current year.


3 minutes

(Processing time may exceed 30 minutes depending on the volume of taxpayers particularly during the month of January).

II. QUARTERLY AND SEMI-ANNUAL PAYMENT OF BUSINESS TAX

ABOUT THE SERVICE: As stated in Sec. 2M.03 of the Revenue Code of the City, Business Tax

payment may be paid in quarterly installments within the first 20 days of January, April, July and October of each year. For Semi Annual within the first 20 days of January and July only.

CLIENTS:

Business Owners

FEE(Subject to change without prior notice) For quarterly: Business tax divided by 4 For semiannual: Business Tax divided by 2

For Payable Amount of Business Tax, please refer to the table of fees stated on Securing Mayors Permit. (Renewal)

SCHEDULE OF SERVICE AVAILABILITY: Business Tax payment may be paid in quarterly installments within the first

20 days of January, April, July, and October of each year. For Semi Annual within the first 20 days of January and July only.

Monday Tuesday to Friday

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m (No Lunch Break)




1.Proceed to Counter C .secure order of payment for quarterly and Semi-Annual balances.

Issue order of payment.

HENESSY L. BANZONAdministrative

Assistant VI

5 minutes

2. Proceed to counter F and G for payment

Receive payment and Issue official receipt.

ELENITA C. BONDOC


CRIZALDY GATDULA Bill Collector

5 minutes

3. Present official receipt to Counter C. .

Payment will be posted to daily collection report and return official receipt to taxpayer.


5 minutes

(Processing time may exceed up to 15 minutes depending on the volume of taxpayers particularly during the month of January). 25% penalty on business tax on payment made after the schedule

29

II. CONFISCATED LICENSE

ABOUT THE SERVICE: With respect to City Ordinance No. 28 S 2008 Section 37 in particular

states that all confiscated drivers license subject for violation of traffic rules and regulation shall be claimed from the City License, Permit, and franchising Office within 72 hours by paying/ rendering the corresponding penalty.

CLIENTS:

Balanga City Motorist

REQUIREMENTS: Traffic Violation Receipt / Impounding Receipt


A. Operating without franchise Motorized Tricycle operators Permit (MTOP), no Body Number, No Plate Number and violating the Number Code. FOR THE OPERATOR 1st Offense: impoundment for 7 days or fine amounting to P 1,000.00

2nd Offense: impoundment for 14 days and penalty or fine amounting P2000.00 3rd Offense: impoundment for 30 days and penalty or fine amounting to P 4,000.00 FOR THE DRIVER: Confiscation of Driver Balangueo I.D. and/or Drivers License and Voluntary Community Service of 40 hours in 5 working days.

B. Colorum or operating with forged sticker and forged plate number, the unit shall be impounded until such time that the corresponding penalty is paid.

P2000.00 or 5 days impoundment P3000.00 or 10 days impoundment P5000.00 or 20 days impoundment

C. Driving without LTO registration and/or Balangueo I.D.

impoundment of the tricycle unit until such time that the driver could secure and/or present a valid drivers license and a Balangueo I.D. and P500.00 or 8 hours voluntary community service.

D. Driving with expired license or without license 1st Offense: P2000.00 or 8 hours voluntary community service 2nd Offense: P3000.00 or 16 hours voluntary community service 3rd Offense: P5000.00 or 32 hours voluntary community service

In case the violator will choose voluntary community, service the unit will be impounded until completion of the same. E. Over charging of fare 1st Offense: the penalty of impoundment for 1 day or a fine in the amount of P500.00 or voluntary community service of 8 hours 2nd Offense: P1000.00 and 16 hours voluntary community service 3rd Offense: P2000.00 and 32 hours voluntary community service F. No tariff fare is posted inside the tricycle 1st Offense: P200.00 or 4 hours voluntary community service 2nd Offense: P500.00 or 8 hours voluntary community service 3rd Offense: P1000.00 or 16 hours voluntary community service

G. No trash can 1st Offense: P200.00 or 4 hours voluntary community service 2nd Offense: P500.00 or 8 hours voluntary community service 3rd Offense: P1000.00 or 16 hours voluntary community service

H. No interior Light 1st Offense: P200.00 or 4 hours voluntary community service 2nd Offense: P500.00 or 8 hours voluntary community service 3rd Offense: P1000.00 or 16 hours voluntary community service

I. Not in proper attire or wearing sando, shorts, step-in 1st Offense: P200.00 or 4 hours voluntary community service 2nd Offense: P500.00 or 8 hours voluntary community service 3rd Offense: P1000.00 or 16 hours voluntary community service

J. Refusal to transport passengers 1st Offense: the penalty of impoundment for 1 day or a fine in the amount of P500.00 or voluntary community service of 8 hours 2nd Offense: P1000.00 and 16 hours voluntary community service 3rd Offense: P2000.00 and 32 hours voluntary community service

K. Other Traffic Violations

P100.00

SCHEDULE OF SERVICE AVAILABILITY: Monday Tuesday to Friday



30



1. Proceed to counter C. Present the Traffic Violation Receipt / Impounding Receipt.

Checked violation and issue Order of payment.

LUISITO D. GUANZON JR. Public Utilities Regulation Officer I

3 minutes

2. Proceed to counter F and G. Pay the amount fee corresponding to the Violation.

Received payment and issue official receipt.

ELENITA C. BONDOC Revenue Collection Clerk III

5 minutes

3. Present the Official receipt atCounter C.

Payment will be recorded and Drivers License will be returned for apprehended Drivers license surrendered by the PSO or Release Order will be issued for impounded tricycle LUISITO D. GUANZON JR. Public Utilities Regulation Officer I

5 minutes .


IV. REQUEST IN APPLYING FOR MOTORIZED TRICYCLE OPERATORS PERMIT

ABOUT THE SERVICE: Motorized Tricycle Operators Permit is a document granting franchise or

license to a person, natural or juridical, allowing him to operate tricycles-for-hire over specified zone.

CLIENTS:

Tricycle Operators plying the route of Balanga.

REQUIREMENTS: Barangay Tricycle Clearance Community Tax Certificate (CEDULA) BaCFETODAI Certificate Original Copy Tricycle Operator I.D. - Original Voters I.D. / Certificate

Certificate of Registration Updated Official receipt from LTO Barangay Clearance (For Non-Resident of the Barangay Body No.)

Note: All Requirements must be photocopied.


Motorized Tricycle Operators Permit P 225.00 Annual Franchise P 100.00 Confirmation P 40.00 (Penalty is 25% for expired MTOP plus 2% interest each month).

SCHEDULE OF SERVICE AVAILABILITY: Monday Tuesday to Friday


PROCESSING TIME: 35minutes


THINGS TO DO Processing Time Applicant/Client Service Provider (Person responsible)

1. Secure Application Form

Issue application form and give short briefing about the form and requirements.


3 minutes

2. Submit the notarized application and the technical inspection report by the PNP with the requirements to counter D

Frontline Officer willverify the expiration ofthe franchise.


8 minutes

3. Proceed to Counter F for payment.

Receive payment & issue official receipt.

ELENITA C. BONDOC

Revenue collection Clerk III

5 minutes

31

4.After Payment, proceed counter D and present OR and requirements and all documents

Payment and other data will be recorded. Preparation of MTOP, Annual Franchise and Confirmation.


8 minutes

5. Sign the MTOP The documents for Franchise will be signed by the operator


2 minutes

Approval of MTOP,Annual Franchiseand Confirmation.


3 minutes

6. Receive MTOP, Annual Franchise and Confirmation.

Issue MTOP, Annual Franchise and Confirmation Operator will be given 2 copies of the each document


5 minutes


V.SECURING NEW BUSINESS/MAYORS PERMIT

ABOUT THE SERVICE: Any person who shall establish, operate or conduct any business, trade or

activity within the City shall first obtain a Mayors Permit and pay the fee therefore and the business tax imposed under the pertinent as stated in the Revenue Code of the City of Balanga.

CLIENTS:

New Business Owner

REQUIREMENTS: DTI Business Name Registration (For Single Proprietor) SEC Registration (For Corporation) Locational Clearance Occupancy Permit Barangay Business Clearance/Permit Sanitary Permit

Market Clearance ( For Market Locators Only) Fire Clearance ( Application form noted by BFP Official subject for

inspection) SSS Clearance Philhealth Clearance Location Sketch PAG-IBIG Clearance


Characteristics Number of Employees Cottage 1 10 500 T below Small 11 50 500T - 5M Medium 51 100 5M - 20 M Large 101 and above over 20M The permit fee shall be based either on asset size or on number of workers, whichever will yield the higher fee. 1. On Manufacturers/ Importers/Producers

Mayors Permit Sanitary Garbage

Cottage 200 200 200

Small 500 300 400

Medium 1,000 500 1,500

Large 2,000 1,000 3,000 2. On Banks Rural, Thrift and Savings Banks 10,000 500 800 Commercial, Industrial and Dev't. Banks 20,000 750 1,500

Universal Banks 30,000 1,000 2,000

3. On Other Financial Institutions Cottage 3,000 300 200

Small 5,000 300 400

Medium 8,000 500 800

Large 10,000 1,000 1,000

32

4. On Contractors/Service Establishments

Cottage 500 200 200

Small 1,000 500 400

Medium 3,000 1,500 1,000

Large 5,000 2,000 2,000

5. On Hospitals and

Clinics Small 1,000 1,000 1,000

Medium 3,000 2,000 3,000

Large 5,000 3,000 5,000 6. On Wholesalers Dealers or Distributors Cottage 500 150 200

Small 1,200 200 400

Medium 3,000 300 800

Large 5,000 500 1,000

7. Retailers (sari-sari store) 200 200 200

8. On Restaurant/ Eatery/ Fast Food Chain MP Sanitary Garbage Cottage 500 500 200

Small 1,000 1,000 500

Medium 5,000 3,000 1,000

Large 10,000 4,000 2,000

9. On Telecommunications 20,000 2,000 1,000

10. Other Utilities

Cottage 5,000 1,000 500

Small 10,000 1,000 800

Medium 15,000 2,000 1,000

Large 20,000 2,000 2,000 11. On Transloading / Hauling

Cottage 500 100 300

Small 1,000 200 500

Medium 2,000 300 800

Large 4,000 500 1,000

12. On Ambulant Vendors 300 120 175

13. Other Business

Cottage 500 150 200

Small 1,000 200 400

Medium 2,000 300 800

Large 3,000 500 1,000

14. on sin goods tobacco liquors

Cottage 200 500

Small 400 1,000

Medium 800 3,000

Large 1,000 4,000



(No Lunch Break)


33



1. Secure Application form.

Issue application form to applicant.


3 minutes

2. Submit filled up and duly notarized application form with requirements:

Requirements are cross- examined and verify .Advise the client to wait for the Assessment of his Taxes, Fees & Charges.



LUISITO GUANZON JR. Public Utilities Regulation Officer I

10 minutes

Approved application and order of payment. Return the approved application to the taxpayer.


3 minutes

3. Proceed to Treasurers Office for approval of payment by the City Treasurer.

Application submitted will be assessed and approved.

JOSELITO EVANGELISTA City Treasurer

3 minutes

4. Pays tax due and submit attach requirements at counter F and G.

Receive payment and issue official receipt.

ELENITA C. BONDOC


5 minutes

After payment, application and payment will be encoded on the database system to issue a

3 minutes .

unique Mayors Permit Number. Advise the client to wait.


5. Receive Business Permit Plate

Issue Business Permit Plate


3 minutes

(Processing Time may exceed 30 minutes per business depending on the number of business taxpayers being processed, especially during the month of January.)


Mr. Neil Erwin B. Dizon OIC, City License, Permit, and Franchising Office G/F City Hall, Poblacion, Balanga City Bataan 2100

Contact No. : (047) 791-2871 Email Add. :[email protected]

For more Inquiries, please contact:

Ms. Amalia Hipolito Licensing Officer I

G G/F City Hall, Poblacion, Balanga City Bataan 2100 Contact No. : (047) 791-2871


34


35


City of Balanga


City Treasurers Office

Mr. Joselito R. Evangelista City Treasurer Contact No. : (047) 237-3404; Telefax No. (047)791-1805

Email Add. :[email protected]

Vision:

A highly efficient office, with a fully computerized system of records and collection

with equally efficient personnel willing to take extra step in public service.

! Mission:

To provide a financially secure environment for the City of Balanga to ably meet its

obligation of providing quality and excellent services to the constituents.

36

I. PAYMENT OF REAL PROPERTY TAXES

ABOUT THE SERVICE Real Property Taxes (RPT) or amelyar are paid for all lands, buildings, and

machineries annually.

CLIENTS: All Real Property Tax Owners

REQUIREMENTS: Official Receipt of payment for the previous year or quarter Tax Declaration


1% of the assessed value plus additional 1% on the assessed value of real property for Special Education Fund (SEF). The tax shall be due on the first day of January and payable until March 31 without interest. The same way, however, at the discretion of the taxpayer, be paid without interest or penalty in four (4) equal installments: the first installment on or before March 31; the second installment, on or before June 30; the third installment, on or before September 30; and the last installment, on or before December 31. Tax Discount for advance and prompt payment:

Prompt payment for taxes that are paid on or before March 31, the taxpayer shall be entitled to a discount of ten percent (10%). Advance Payment for taxes paid in full one (1) month before it becomes due (on or before December 1), the taxpayer shall be entitled to fifteen percent (15%) tax discount. Interest on Unpaid Real Property tax:

2% interest per month on the unpaid amount or a fraction thereof until the delinquent tax is full paid.


Monday Tuesday to Friday 7:30 a.m. - 4:30 p.m. 8:00 a.m. - 5:00 p.m. (No Lunch Break)




1.Present any of the requirements to Counter H or I.

Receive and review the requirements from the applicant and have them seated.

Consolacion Escudero Bookbinder IV

Menchie Bustamante

Ticket Checker

30 seconds

Verify the last payment

Rowena Nebre Elizabeth Dizon Ticket Checker

3-5 minutes

Compute the RPT payable amount.

Ma. Susana Villanueva Revenue Colln Officer III

Susan Mendoza Local Revenue Colln Officer II

2-3 minutes

2. Receive the order of payment and pay the taxes due at Counter H or I.

Issue official receipt and collect corresponding payment.

Consolacion Escudero Bookbinder IV

Menchie Bustamante

Ticket Checker

5 minutes

*During general revision, RPTOPshall be requested from Assessors Office. (Processing time may exceed 14 minutes per real property unit depending on the (1) number of real property units being paid for, especially during peak seasons of January to March 31 and end of quarters: and (2) Date of the last payment of the real property unit.) II.PAYMENT OF BUSINESS TAX

ABOUT THE SERVICE Business Tax is imposed on persons or entities who are regularly engaged

on trade or commercial activity as a means of livelihood or with a view of profit.

37

CLIENTS: All business establishment owners including ambulant vendors.

REQUIREMENTS: Mayors Permit Application Form, Department of Trade and Industry (for new applicant), Community Tax Certificate or Cedula, Barangay Clearance and Market Clearance if applicable

FEE: (Subject to change without prior notice) The payable amount varies depending on the kind of establishment. The tax

shall be paid once within the first twenty (20) days of January or in quarterly installments within the first twenty (20) days of January, April, July and October of each year. Penalty and Interest:

25% penalty for delay in payment of business tax plus 2% interest each month for a maximum of three (3) years.

SCHEDULE OF SERVICE AVAILABILITY: Monday Tuesday to Friday 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m (No Lunch Break)




1. Present the following documents to the assigned personnel. Mayors Permit Application

Form Certificate of Community Tax Barangay Clearance Department of Trade and

Industry (DTI) for new applicant

Market Clearance (if applicable)

Review the assessed business tax, community tax certificate paid and other requirements.

Vanessa Aguilar Local Revenue Colln Officer II

Kristine Panganiban

Adm.Aide IV

2-3 minutes

Approve the assessed business tax.

1minute

Joselito Evangelista City Treasurer

Myrna Gonzales

Asst. City Treasurer 2. Pay the taxes due.

Collect payment and issue official receipt.

Elenita Bondoc Crizaldy Gatdula

Revenue Colln Clerk III

2-4 minutes

3. Proceed to the City Licensing, Permit, and Franchising Office and receives plate or sticker.

Record payment.

CLPFO Staff

(Processing Time may exceed 8 minutes per business depending on the number of taxpayers especially during the month of January.) III. PAYMENT OF COMMUNITY TAX CERTIFICATE

ABOUT THE SERVICE Community Tax, Residence Certificate, or Cedula is usually used for documentation purposes.

CLIENTS: Every inhabitant of the Philippine eighteen (18) years of age or over who has been regularly employed on a wage or salary basis for at least thirty (30) working days during any calendar year, or who is engaged in business or occupation, or who owns real property with an aggregate assessed value of one thousand pesos (P 1,000.00) or more, or who is required by law to file an income tax return.

REQUIREMENTS: Completed Data Form Personal Appearance


An annual community tax of P 5.00 and an annual additional tax of One Peso (P 1.00) for every One Thousand Pesos (P 1,000.00) of income regardless of whether from business, exercise of profession or from property. A minimum amount of P20.00 is charged as an additional tax on the assumption that the individual earned a daily wage of P150.00 per day only for 133 days of work per year while the actual prevailing daily minimum wage for Region III is P 330.00 based on sectoral qualifications set by the DOLE as of January 1, 2012. It shall be paid not later than the last day of February of each year. Penalty and Interest: 2% interest per month

38




Maximum of 4 minutes



1. Fill-up the data form available at counter J and submit it to the collector.

Review the data form and have the applicant seated. Encode the applicants information.

Paterno de Jesus Admin. Assistant II

30 seconds

2 minutes

2. Proceed to counter J for payment of CTC. Pay the taxes due.

Call the client for payment. Issue community tax certificate and collect corresponding payment.

Paterno de Jesus Admin. Assistant II

20 seconds

1 minute

(Processing time may exceed 4 minutes depending on the number of taxpayers securing CTC) IV.PAYMENT OF TRANSFER TAX

ABOUT THE SERVICE Transfer Taxes paid for transactions involving transfer of ownership of real property.

CLIENTS: Individuals transferring real property ownership of title or rights.

REQUIREMENTS: BIR Certificate Authorizing Registration (CAR) Deed of Sale , Donation , Exchange, Judicial or Extra Judicial Settlement,

Affidavit of Consolidation

Tax Declaration Transfer Certificate of Title Real Property Tax Payment ( Official Receipt or Tax Clearance)


75% of 1% selling price, market value or zonal valuation whichever is higher, to be paid within sixty (60) days upon execution of deed of sale, etc., and within (60) days from time of death in case of extra judicial settlement. The Certification costs P60.00. Penalty and Interest: 25% penalty for delay in payment of transfer tax plus 2% interest each month for a maximum of three (3) years.


PROCESSING TIME:

Maximum of 27 minutes



1. Present a photocopy of all required documents to counter F or G.

Collect and review the requirements from the applicant and have them seated.



1 minute

Compute the transfer tax payable amount.

Vanessa Aguilar Local Rev. Colln Officer II

Kristine Panganiban

Adm.Aide IV

10-15 minutes

39

2. Receive the order of payment and pay the taxes due at counter F or G.

Issue official receipt and collect corresponding payment.

Elenita Bondoc Revenue Colln Clerk III

Crizaldy Gatdula


3-5 minutes

The collector will hand over the official receipt and requirements to the assigned personnel for the preparation and printing of certification.


Kristine Panganiban

Adm.Aide IV

2-3 minutes

3. Receive the certification.

Issue certification.


Kristine Panganiban

Adm.Aide IV

2-3 minutes

(Processing time may exceed 27 minutes depending on the (1) number and complication of properties being transferred; and (2) number of taxpayers.) V. PAYMENT OF OTHER TAXES, PERMIT, FEES, AND SERVICE CHARGES

CLIENTS: Taxpayers

REQUIREMENTS: Order of Payment


PROCESSING TIME: Maximum of 5 minutes


THINGS TO DO Processing Time

Applicant/Client Service Provider (Person Responsible) 1. Fill-up data from available at Counter F and G or present Order of Payment from concerned department:

Civil Registrar Office License , Permit and

Franchising Office Assessors Office Office of the

Sangguniang Panglungsod

Engineering Office Planning and

Development Office Agriculture Office Social Welfare and

Development Office Mayors Office

Received order of payment.

ElenitaBondoc

Crizaldy Gatdula Revenue Colln Clerk III

10 seconds

2. Payment Pay the taxes due.

Issue official receipt and colle ct corresponding payment.


Bill Collector

3-5 minutes

(Processing time may exceed 5 minutes depending on the number of taxpayers)

40

VII. PAYMENT OF MARKET FEES AND CASH TICKETS

ABOUT THE SERVICE Market fees are paid on all goods and merchandise including marine and agricultural yields of marginal farmers and fishermen intended for sale at the Balanga City Public Market.

CLIENTS: Vegetable dealer Fish Dealer/vendor Permanent Stall Holder Transient Peddler

REQUIREMENTS: Any motorized vehicles with permit to deliver (with Annual Fixed Tax

Sticker).

FEE: Amount depends on the size of delivery vehicle used.

SCHEDULE OF SERVICE AVAILABILITY: Monday to Sunday (4:00 am to 9:00 pm)



THINGS TO DO

Applicant/Client Service Provider (Person Responsible) Processing

Time 1.Bring goods and merchandise intended for sale in the market.

Review the assessed market fee

Alex Lacson Normita Ramos Jesus Mangayao

Rev. Coll. Clerk III

1-2 minutes

Proceed to Collection Officer for payment

Issue Official Receipt

Evelyn Quiboloy Mahalia de Jesus Rev. Coll. Clerk III

1-2 minutes

VIII. PAYMENT OF STALL RENTALS & SECURING MARKET CLEARANCE AND CERTIFICATIONS

ABOUT THE SERVICE Bonafide stallholders are advised to pay their stall rentals at the Collection

Office of the City Public Market on or before the 5th day of the month and secure Market Clearance and Certifications.

CLIENTS: Stall Awardees

REQUIREMENTS: Receipt of Previous month stall rentals

FEE: Grocery/Dry Goods P3600.00/stall. Vegetable P 650.00/stall Fish P 1080.00/stall Chicken P 1620.00/stall Meat P 2250.00/stall Consignacion-P 5000.00/stall Kiosk P 1500.00/stall Comml. Front-P13500.00/stall Food Court P 8000.00/stall Comml. Inner-P4500.00/stall

SCHEDULE OF SERVICE AVAILABILITY: Every Monday Tuesday to Wednesday Every Friday 7:30 a.m. to 4:30 p.m. 8:00 a.m. to 5:00 p.m. 8:00 a.m. to 4:30 p.m.




1. Consult record custodian forconfirmation andupdate of payment of monthly rental.

Authenticate and confirm payment of monthly rental.

YOLANDA MENDOZA CYNTHIA CANLAS

Local Rev. Coll. Officer I

1-2 minutes

2. Proceed to Collection Officer for payment.

Issue official receipt.

EVELYN QUIBOLOY NORMITA RAMOS

MAHALIA DE JESUS Rev. Coll. Clerk III

1-2 minutes

41

IX. PAYMENT ON CALIBRATION OF WEIGHING SCALE

ABOUT THE SERVICE All instruments for determining weights and measures in all consumer and

consumer related transactions shall be tested, calibrated and sealed every six (6) months by the official sealer who shall be the City Treasurer or his duly authorized representative upon payment of fees required under the Revenue Code of Balanga City.

CLIENTS: Market Stall Holders Ambulant Vendors Diesoline and Gasoline stations Other business using measurement and weighing scales

REQUIREMENTS: Weighing Scale

FEE: (Subject to change without prior notice) A. With capacity of not more that 10 kilograms P 50.00 B. With capacity of more than 10 kilograms P 100.00


Beginning of the year and the succeeding last 3 quarters of the current year for the extension period.




1.Present weights and measures

Test and scale weight and measures.

NORMITA RAMOS

Rev. Coll. Clerk III

1-2 minutes

2. Sealing of weights and measures After proper instrumentation, scale and measurement is sealed and plastered with sticker.

NORMITA RAMOS Rev. Coll. Clerk III

1-2 minutes

3. Proceed to Collection Office to conduct payment.

Issue Official Receipt

NORMITA RAMOS Rev. Coll. Clerk III

1 minute

(Processing time may exceed from 5 minutes depending on the number of weighing scale to be calibrated on that day) X. PAYMENT OF LIVESTOCK

ABOUT THE SERVICE Livestock to be sold in the market and for home consumption are to be slaughtered at the Balanga City Slaughterhouse. Ante- mortem inspections are conducted before they are slaughtered.

CLIENTS: Meat Dealer Hog Raiser Large Cattle Raiser Backyard Raiser

REQUIREMENTS:

1. Order of Payment issued by Livestock/Meat Inspector

FEE: (Subject to change without prior notice) A. For Hogs/Goats

1. Slaughter fee and Permit fee includes: 1.1 Lair age fee 1.2 Ante mortem fee 1.3 Post mortem fee P 60.00/head 1.4 Post abattoir fee 1.5 Weighing Scale

2. Delivery Fee P 10.00/ head B. For Large Cattle (Cow, Carabao, Horse)

1. Slaughter fee and Permit Fee includes 1.1 Lair age fee 1.2 Ante mortem fee 1.3 Post mortem fee P 120.00/head 1.4 Post abattoir fee 1.5 Weighing Scale

42

2. Delivery Fee P 30.00/head 3. Branding of ownership 3.1 Ownership P 102.00/head 3.2 Transfer P 100.00/head

SCHEDULE OF SERVICE AVAILABILITY: Hogs Daily Large Cattle twice a week

PROCESSING TIME: Hogs 1 minute Large Cattle 1minute



1. Proceed to Collection Officer for payment of permit, slaughter and delivery fees.

Issue official receipt.

Eduardo Salazar Rev. Coll. Clerk III

1-2 minutes


Mr. Joselito Evangelista City Treasurer

G/F City Hall, Poblacion, Balanga City Bataan 2100 Tel.No. (047) 237-3404;


For more Inquiries please contact:

Ms. Vivian Benamir Local Treasury Operation Officer III

G/F City Hall, Poblacion, Balanga City Bataan 2100 Tel.No. (047) 237-3404;


Balanga City Public Market:

Engr. NOLI DIZON Officer in Charge

Contact No.: (047) 791-2677

ROBERTO GARCIA YOLANDA MENDOZA Administrative Officer V Local Revenue Collection Officer I Tel No. (047) 791-4452

(047) 791-2677 Email Add. :[email protected]

Balanga City Slaughterhouse

JOSELITO TUAZON OIC Slaughterhouse

Contact No.: (047) 791-3274

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44


City of Balanga


City Assessors Office Engr. Marilen Z. Alonzo City Assessor

Contact No. : (047) 237-2710 Email Add. :[email protected]

Vision:

An office of friendly and dedicated public servants that maintains the highest degree of professionalism and deep commitment to service, thereby generating more income for the city through a systematic and effective accounting and inventory

of all real property units.

Mission:

To be able to declare all real properties in the City of Balanga in accordance with the existing appraisal and assessment rules and regulations while providing an

honest, friendly, courteous, prompt and efficient service at all times.

45

I. SECURING OWNERS COPY OF UPDATED TAX DECLARATION

ABOUT THE SERVICE The owners copy of updated tax declaration is secured upon transfer of ownership of real property from the previous to the new owner. This is done to update the records of the City Government and to transfer real property taxation to the new owner.

CLIENTS: Real Property Owners/Administrators, Brokers, Banks, Sales Agents

SIMPLE TRANSFER OF REAL PROPERTIES

REQUIREMENTS: 1. Certified True Copy of T.C.T. 2. Current Real Property Tax Receipt or certification of payment of RPT. 3. Transfer Tax Receipt or certification of payment of Transfer Tax. 4. Capital Gains Tax/Certificate Authorizing Registration (CAR) from BIR 5. Deed of Sale or Any Deed of Conveyance 6. Approved Subdivision Plan (if Subdivided)


Processing Fee (P 60.00)



32 minutes/document to release



Proceed to the City Assessor's Office. Submits the necessary documents to the receiving clerk.

Provide the client with the list of requirements and explain if necessary.

Ester Pascual Christine S. Amado

(Book Binders) Maricel M. Banzon Edmund S. Gaita

Rommel P. Molina (Encoders)

2-3 minutes

Checks the validity and completeness of the requirements. If complete, asks the Record Section for the previous declaration of the said property. Receive and review documents

Ester Pascual

Christine S. Amado (Book Binders)

Maricel M. Banzon Edmund S. Gaita

Rommel P. Molina (Encoders)

3 minutes

Encodes Tax Declaration

Maricel M. Banzon Edmund S. Gaita

Rommel P. Molina(Encoders)

12 minutes

Assigns Tax Declaration Number and logs it to the control book.

Ester C. Pascual (Book Binder II)

2 minutes

Reviews TD; if there is an error, clerk or encoders corrects it; then initials the TD

Nora S. de Leon (Assistant City Assessor)

5 minutes

Final review and approval of TD

Engr. Marilen Z. Alonzo (City Assessor)

5 minutes

Client acknowledges receipt of his copy from the clerk or encoders

Provide the client with owner's copy.

Date post:	16-Oct-2015
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