Balboa Sports Center Volunteer Training

World Games Overview

Los Angeles is a city full of movie stars and all-stars. But in 2015, thousands of Special Olympics athletes will be the true stars.

Athletes: 6,500Coaches: 2,000Countries Represented: 165Duration: 9 DaysNumber of Events: 25Number of Volunteers: 30,000Honored Guests: 5,000Spectators: 500,000Media Representatives: 2,000Number of Venues: 27

The 2015 World Games will be the largest event hosted by Los Angeles since the 1984 Olympic Games.

Agenda

• Welcome & Introductions• Balboa Sports Center Information

• Venue Management Team• Areas represented at the Venue• Venue Overview• Parking & Transportation• Uniforms• Credentials• Check-in• Breaks/Dining• Policies & Procedures• Health & Safety• Radio Communication

• Venue-Specific Information• Medical & Emergency Procedures• Venue Tour• FA (Functional Area)-Specific Meeting

Venue Team

Molly OrrWorkforce Mgr

Kim BrownVenue Director

Jean DillinghamGeneral Manager

Dusty Ann HoldrenAssistant GM

Jorge SoteloCompetition Mgr

Rachel DameSpectator Serv. Mgr

Elaine LanariaTech Manager

DIane WallOperations Manager

Karen KalanCom. & Media Mgr

Karen FabeGuest Services Mgr

HONORED GUESTSAreas Represented at the Venue

Catering Cleaning and WasteDelegation LiaisonsDigital StrategiesFan DevelopmentGuest ServicesInternational Relations and ProtocolMedia OperationsMedical Services

OperationsSecuritySpectator ServicesSportSport ProductionTechnologyTransportationWorkforce Management

Balboa Sports Center Overview: 7-A-Side Football

• 735 Athletes

• 28 Languages

• Sport:

▪ Competition dates: July 25 – July 31 ▪ Football (7-a-side)▪ 10 Fields of Play ▪ 45 minute games▪ Awards will be held at the UCLA Intramural Fields

• General: ▪ All 7-a-side athletes will be transported from UCLA.▪ Part of City of Los Angeles Recreation and Parks department ▪ Public park: 6 am – 10:30 pm ▪ All soccer fields and 2 softball diamonds are closed to the public for

the exclusive use of the Special Olympics World Games July 21 – August 4

Balboa Sports Center Overview: 7-A-Side Football

HONORED GUESTSWorkforce Parking and Public Transportation

Parking Information

Volunteer Parking is in the parking lot along Balboa Blvd.

*Please note that this is a public park with free parking accessible to park patrons.

Public Transportation Information

Take the Metro Orange Line and exit at Balboa Station. Then, walk three blocks south to Balboa Sports Center.

Soccer Fields

Softball Diamonds

Staff Parking

Workforce Uniforms

Don’t leave home without your:

UniformCredentialHip pack

Official Games HatA great attitude!

• All volunteers need to wear khaki pants, shorts or skirts (longer than fingertip length.)

• It is recommended that all volunteers wear comfortable athletic type shoes.

HONORED GUESTSWorkforce Uniforms

Uniform Color Key

Officials Sport Guest Services Medical

HONORED GUESTSWorkforce Uniforms

Executive TeamOperations Delegation Liaison

Lanyards:

GREEN = managers / team leadersPURPLE = workforce not in a supervisory position

*Healthy Athletes will be in dark blue

HONORED GUESTSBRAND STANDARDS

Credentials

Front Back

HONORED GUESTSWorkforce Check-In

Checking-in on Venue:

All volunteers are required to check-in when they arrive for their shift!Please arrive at least 15 minutes prior to your scheduled start time.

*Medical volunteers need to arrive 30 minutes prior to your scheduled start time.

* Your credential is required for check-in.

Check in locationsThere is a singular check in point for volunteers located inside of a large tent on the northwest softball diamond. From the Balboa Blvd. parking lot, volunteers will check in at the furthest tent.

* If you are going to be late or are unable to work your shift, please contact your supervisor!

Hotline number/address: Balboa: 213-712-3477/Balboa_vol@la2015.org

*Note: This number and email address will not be active until July 25th

HONORED GUESTS

Meals:All volunteers that work a minimum of 5 hours will receive a meal voucher when you check-in. If you work 10 hours, you will receive two meal vouchers when you check-in. You must present your meal coupon at the dining area.

Breaks:Breaks will be determined by your supervisor and the competition schedule for your venue.

Meal/Break Area:There are designated break and meal areas for the volunteers. In these areas you will be able to find water and get your meals, as well as have a place to interact with other volunteers.

* Your Dining/Break location is inside of the Workforce tent on the other side of check in.

Workforce Dining/Breaks

Workforce Policies and Procedures

- There is no storage for personal belongings at the World Games.

- Please do not bring:- Large bags- Valuables- Children - Pets (service animals are accepted)

- Please do not use your cellphone for personal use while you are on duty. Some manager positions will have cellphones to conduct business.

-  Please do not alter your uniform or credential in any way.

- Lost items should be turned into the Spectator Services Information Booth at the venue where the item was found.

- If someone approaches you and you do not speak their language, please direct them to the Spectator Information Booth to ask for language assistance.

- If you are notified that an athlete is lost, please notify your supervisor immediately. Your supervisor will collect pertinent information about the individual and will radio the Hub Communication Center. If you have found a lost athlete, please bring them to the nearest Spectator Services Information Booth.

Workforce Policies and Procedures

- When you don't know an answer, don't make something up, say you 'don't know but will find out', then ask your Supervisor or someone else who may know.

- Please do not to take pictures of or get autographs from any celebrities or public figures while on duty.

- Volunteers should not speak to the media other than a greeting. If approached by a member of the media for comment, please refer the media member to the Venue Media Manager or a Media Steward.

- If you need to fill out an incident form or a complaint form, please go to Workforce Check In. Examples of when you should fill out an incident form are:

- Injury, safety hazard, property damage, theft etc- Make sure to inform your supervisor of an incident

- Please abide by the Volunteer Code of Conduct found in your Hero Handbook.

Health and Safety

• Hat

• Sunscreen

• Hydration

• Breaks

• Be aware of your surroundings and be aware of possible illness!

Safety

Please be aware of your surroundings! Alert your supervisor if you see any safety hazards.

Exposed Cables Trip Hazards

Holes in the ground Objects in the stairs/aisle

Are the golf carts going too fast, people riding

improperly or carrying a lot of material?

Unsupervised ladders

HONORED GUESTSBRAND STANDARDS

Radio Communication

• Radio communication will be the primary mode of communicating on venue to ensure that all radio users remain up to speed with all issues and discussions at a venue and hub level.

• If your position requires radio usage you will be provided with one before you are deployed to your post by your Manager. This radio will need to be returned at the end of each shift to your Manager.

• Always consult with your Manager initially if there is an issue.

• Please be courteous when communicating by radio.  Do not talk over others and keep the communication concise.  

• If communication is needed to a radio user on a different channel this will be allowed and you will receive radio training to ensure you are shown how to do this.

• Please do not use personal cell phones unless in the case of an emergency or if specifically instructed to do so by your Manager. 

Emergency Procedures

HOW TO RESPOND TO A MEDICAL SITUATION;

If the person is unresponsive please call 911 as soon as possible. If a phone isn't immediately available find the nearest public safety personnel or anyone in a Special Olympics uniform.  

If the medical incident is minor (bumps, cuts, bruises etc) in nature please alert your immediate supervisor who will contact Medical personnel for assistance.

BASIC EMERGENCY PROCEDURES

In the event of any emergency call 911 immediately and follow up by notifying your immediate supervisor.

Emergency Procedures

• LAPD

• CSC Private Security

• Areas of refuge

HONORED GUESTS

Thank you for attending the Balboa Sports Center Volunteer Training.

Dedicated Volunteers are priceless!

Thank you for all that you do!!

BRAND STANDARDS

Thank You!

HONORED GUESTSBRAND STANDARDS

Next

We will now tour the venue and then break into Functional Areas to meet our teams.