Balfin Group represents a reliable and firm partner in all its operating markets. It duly offers an extensive experience and activity in major areas of the economy through proper expertise and highly-qualified human resources. Be it investments, advisory services and tutoring partnerships, Balfin is there to lend a hand in our portfolio main sectors:

▪ Real Estate Development ▪ Retail Sale ▪ Energy ▪ Telecommunications ▪ Mineral Industry

We welcome your inquires and are happy to provide further information at: info@balfin.al

Your Partner

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Welcome, we appreciate your interest in our company. Here you can learn more about us and what we do in every day work, the history and growth of Balfin Group and what we aim to achieve in the future.

we operate. We work to meet our policies in the context of improving community life and development, environmental protection, cultural enrichment and education in every area present with our companies and employees. Our business plans are aimed towards the development of new ideas by providing prosperity for the community and further growth of our group. Our investments are designed towards providing quality assurance and development. As we strive to establish quality standards in the industry, our products and services,

in coordination with management companies work daily to improve processes. Our performance constantly increases and reinforces relationships we have with customers, partners, communities and other interest groups. Balfin Group is in continuous development and growth as a result of previous investments and projects that have been successful. In continuity we aim to have successful performance by further developing the quality, involvement in other economic sectors and geographical expansion of the Balfin Group. It is my belief and wish that you find the information you seek through our website. Also please do not hesitate to contact us if you need more information.

Samir Mane President and CEO

Our business is focused on creating economic and social value in all markets we operate. We strive to create economic value by exploring market opportunities, particularly in the areas of retail, real estate, and mining industry in the Balkans and beyond. Our group is in a continuous further expansion through exploration of new opportunities in other segments using acquired market knowledge and professionalism.We create social value by striving to be more than a growing business portfolio and especially a group of individuals active in the environment

DUBAI

SERBIA

KOSOVO

MACEDONIAALBANIA

AUSTRIA

MONTENEGROITALY

group prESENCE

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Balfin - Balkan Finance Investment Group is one of the largest private investment groups in South East Europe

Group’s investment portfolio is focused in several important sectors:• Retail Sale • Real Estate Development • Mineral Industry • Commercial and Industrial Space

Management / Services• Telecommunications • Customer Financing • Pioneering Consumer Loyalty

Programs Since its beginnings in the Austrian capital, Vienna, in 1993, The Group has already established a reputation as the most active and innovative, thanks to the successful investments in ideas that have transformed and revolutionized the market and consumer behavior. Today, with headquarters in Tirana, Balfin Group is present with its activity beyond the borders of Albania, Austria, Dubai, Italy, Kosovo, Macedonia, Montenegro, and Serbia.

This success is also due to the dedicated and processional staff part of Balfin Group and to an efficient cooperation with our international partners as we consider this avital symbiotic relationship. As we dedicate our resources and support in sustaining our common portfolio and interests, this relationship is flag shipped by new ideas and projects. We take pride in solid co operations with prestigious institutions such as:

• Albanian American Enterprise Fund (AAEF)

• European Bank for Reconstruction and Development (EBRD)

• Raiffeisen Bank• AlbStar• Samsung• Arcelik• LG• BEKOand other more.

About Balfin group

Page 7

With its beginnings since

1993 in the Austrian

capital, Vienna, it has

already established a

reputation of its own

as the most active

and innovative Group,

thanks to the successful

investments in ideas that

have transformed and

revolutionized not only

the market but also the

consumer behavior.

group timEliNE

Alba Trade is registered in Vienna in 1993 as the official distributor of electronic equipments. From Austria, this company coordinates the business processes of Neptun and Neptun International.

In 2002 Balfin Group spearheaded a new challenge in real estate and property development by creating Mane TCI which specializes in construction, design, project development and management. It has since conceived and completed industrial and residential facilities, and villas offering the highest standards with impeccable infrastructure works.

1993 2005The first shopping center in Albania, Qendra Tregtare Univers (QTU) was opened to the public in 2005, a very ambitious project at the time which revolutionized the way the Albanian public shops. Still today, the Center remains the most popular and successful shopping center in Albania, hosting more than 75’000 visitors per week.

1993 2002

Neptun is the largest chain of electronic appliances and devices in Albania and among the companies with the highest growth in the Western Balkans region. Neptun is also present in the markets of Kosovo, Macedonia, Montenegro and Serbia.

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Balfin Group concluded one of the most important group investments outside Albania, the Skopje City Mall (SCM) in Macedonia.

In 2013 Balfin Group took a very important step to diversify its portfolio towards the mining industry by acquiring 100% of the shares of ACR Holding the largest company of extraction, enrichment and processing of chrome mineral in Albania.

FG was envisioned as the company that would provide and strive to offer collections from the latest fashionistas. Currently with over 12 brands, Fashion Group is always looking to bring new brands in Albania.

2002 2012 2012

2013

2005

Balfin Group developed the first Albanian chain of grocery stores and supermarkets, Euromax. In a short period, the enterprise managed to turn into the largest network of supermarkets in Albania offering quality with competitive pricing strategies.

Tirana Logistic Park is designed to offer services and earn the status as the biggest logistic park in The Western Balkans. With Phase 2 well under way, The Park has already started providing prestigious partners with its core services.

In 2011 Balfin Group completed another important project, Tirana East Gate (TEG). With an investment of €54 Million, TEG represents the most modern and the largest shopping center in Albania with over 90’000 m2.

20112005

History

Balfin Group strands are in 1993 in Vienna where Mr. Samir Mane founded Alba Trade. Having started with trading of electronic devices, soon the Group managed to create the largest network of electronics stores in Albania, Neptun and subsequently extended the network in neighboring countries.Since 2002 Balfin Group

All the companies, part of Balfin Group, represent a success story in itself. As the Group is always on the implementation of innovative ideas, it is creating successful businesses but also offering the Albanian and regional markets a solid benchmark to be followed. Today, Balfin Group is also considered one of the few Albanian businesses that have managed to be successful and competitive even outside the country. We are proud of the precious involvement of our partners and the contribution given has inputted inall achievements.

is present with projects in real estate development and management. Through Mane TCI it has conceived and completed industrial and residential facilities offering the highest standards.

In 2005, first shopping center in Albania, Qendra Tregtare Univers (QTU) was inaugurated. This was a very ambitious project

at the time and revolutionized the way the Albanians used to shop. QTU is still the most popular and successful shopping center in Albania. The year 2005 marked the establishment of the first Albanian chain of supermarkets, Euromax. In very little time Euromax managed to turn into the largest

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network of supermarkets in Albania offering quality with best prices.

Since 2005, Fashion Group brought to Albania several popular brands of clothing, satisfying the needs and requirements of all categories that visit shopping malls. Fashion Group brands are: Mango, Goldenpoint, Calliope, Geox, Parfois, Okaidi, Prenatal, Terranova, Springfield, Carpisa, and Etam.

In 2011 Balfin Group completed another important project, Tirana East Gate. With an investment of € 54 million, it was constructed the most modern and the largest shopping center in Albania with over 90’000 m2.

In October 2012 Balfin Group concluded one of the most important investments of the group abroad, Skopje City Mall. This €68 million project was

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developed in cooperation with the participation of international partners.

Again, during 2012, Balfin Group undertook a bold project yet again, building a logistic park, which is another groundbreaking innovation for the Albanian market. Tirana Logistic Park, a €44 Million pioneer investment, is designed to provide services not only to Albanian businesses, but primarily offering an international standard service to foreign interests. This investment is projected to be developed in phases with the first one finalized in October 2013.

In 2013 Balfin Group took another step to diversify the portfolio of activities in the mineral industry by acquiring 100% of the shares of ACR Holding, the largest company of extraction, enrichment and processing of chrome in Albania.

In 2013 our group took an important step to diversify the portfolio of activities in the field of mineral industry by buying 100% of the ACR Holding shares

100%sHaresacquired

strategy and Values

Applying the Highest StandardsWe seek in all Group companies to follow a strict policy towards the creation and application of higher standards in every service or product segment. Thanks to this ongoing commitment to improve, we remain the most reliable partner for all foreign companies interested to invest in Albania and the region.

Expansion and Diversification of OperationsBalfin Group constantly aims to improve the position in the domestic and regional market, bringing our products and services near bigger markets. The diversification and growth of our investment portfolio is a top priority and constant active strategy. The group is under

Balfin Group is keen on achieving results and high standards in all areas of operation and services bringing innovative ideas to the market. To be the first and the best is what guides our daily endeavor. We believe in our employee motivation and desire to achieve even bigger projects in the future, not only in Albania but in the region too.

continuous development by getting involved in different areas of the economy, from retail to mining industry.

Capital for Companies GrowthAll Group companies benefit from the synergy and mutual exchange of experience. The considerable Group size enables all our companies to

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have full support not only financially but also tailored management consideration. This ensures the success of all Companies within the Group by creating new projects and confidence in investment safety to all domestic and international partners.

Human Competitive ForceBalfin Group takes pride in the creation of a healthy and professional work environment where policy and standardization procedures are aimed at making its workforce happier and more efficient. To us, human resources are the most valuable partners for the development of the Balfin Group companies and therefore we pay special attention to their growth and promoting not only professionally but also in personal terms.

Integrity and Ethics Throughout daily activities Balfin Group implements professional ethics and compliance with legislation. Legal and professional commitments represent our core

values as well responsibility in taking action. This has created a transparent and fair culture towards partners in each project. All of our Group companies have established partnerships with local and foreign companies showing sportsmanship and dedication to bilateral agreements.

Environment and CommunityWe have always shown maximum responsibility for employees, customers, suppliers, partners, and communities where our Group companies develop environmentally friendly and awareness activities. Balfin Group companies apply specific strategies to improve the conditions of local communities by increasing employment or by supporting projects aimed at social development. In any of our investments, we are very careful towards negative impacts on the environment and community. This is our commitment, not only for the present but also for future generations.

Balfin Group is not only one of the largest private companies in Albania but is also among the largest and professionaly engaging businesses

3000eMPloyeesin grouP coMPanies

grouP ManageMent

Besides the Strategic Board, all daughter companies have their own administration led by a Managing Director MD that exercises executive powers in cohesion with decisions and guidelines of the Strategic Board.

We are committed in applying the highest standards in Management and Direction throughout the Balfin Group Corporate Entity.Balfin Group Management is supported by the Strategic Board which is chaired by the sole shareholder of the Balfin Group, Mr. Samir Mane. The Strategic Board is formed by four vice presidents and two external members with extensive business expertise.

strategic Board ▪ Group President and CEO ▪ Vice President for International

Business ▪ Vice President for Retail Sales

and Real estate ▪ Vice President for Finance and IT ▪ Vice President for Projects and

Development ▪ 2 External Members

Balfin group strategic Board is responsible for:

▪ Group’s Financial Performance and Planning

▪ Business & Strategic Direction

▪ Companies Acquisition and Sales

▪ Risk Management ▪ Budgeting and Operations

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StrAtEgiC BoArd

group Presidentand ceo

Vice President for international

Business

Vice President for retail

sales and real estate

Vice President for

Finance and it

Vice President for Projects and development

2 external Members

group Structure

Page 19

our BuSiNESSBalfin Group is continually in a process of growth, in terms of operations and geographically. Currently Balfin Group is active in Albania, Austria, Kosovo, Macedonia, Montenegro, Serbia, Italy and Dubai. The Group manages activities such as real estate development, retail, design and construction of residential buildings, providing the necessary logistics and services to businesses, development of retail networks, mineral industry, telecommunication, consumers financing and consumer loyalty programs. 

real estate Activities and projects of Balfin

Group in real estate propose construction and management

of environments for living, business, commercial activities or industrial areas. Balfin Group has constructed over 296’060 m2 gross space for housing, commerce and upbringing office; over 142’700 m2 in

shopping centers; 200’000 m2 of logistic and industrial park.

retail tradeBalfin Group is the pioneer

of retail chains in Albania by proposing to the customers quality products and best brands at the affordable

prices. Retail trade activities are concentrated in two main

groups: Electronics and Fashion.

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servicesBalfin Group activities in

services category include a wide range which varies from asset management of real estate to giant spaces

for the development of entrepreneurial activities. Services provided by the Balfin Group include full

professional systems that provide easy access for

individual consumers as well as companies.

investmentsBalfin Group is open to collaborate with local or international partners and the results of this partnership are some of the best performing

companies in Albania and the region. In the Groups portfolio of companies

there are companies where Balfin Group is only an investor and doesn’t manage them. We chose to become part of these companies even if we are not managing them because we

believe in our partners’ ability to develop these companies.

Mineral industryBesides companies of which Balfin Group owns all shares, there are other economic and

operational activities in which the group is involved in a non-majority

partnership. Investments of our Group lay in different areas of the

economy by collaborating with local, regional and international partners. Balfin Group is open to cooperation with national

and local partners in function of various projects.

real estate

Mane TCI Established in Albania, Mane TCI is a leading company in the con-struction business, investments and real estate development in Eastern Europe and the Balkans. It is specialized in civil and indus-trial constructions, including shop-

ping centers, residential buildings, social and cultural centers and in-frastructure development; making quality a peculiar feature. The per-manent progress, the state-of-the art technologies, but also modern extension investments in retail sales drives key growth at Mane TCI.

Key Mane TCI Projects include:Ambassador 1 represents a high-end 10’000 m2 residential building completed in March 2009. In total, it has 14 above ground and two underground parking floors. This multifunctional building is among the first of its kind to offer state-

This portfolio consists of activities and projects in construction and management of facilities for residential, businesses and commercial activities, office space and industrial areas. Balfin Group has constructed over 300’000 m2 gross space for housing, commerce and upbringing office and over 143’000 m2 in shopping centers and commercial malls. Another considerable 200’000 m2 go to add the total surface of Balfin real estate assets with the finalization of Tirana Logistic Park.

Page 23

of-the-art construction standards ever applied in Albania.Ambassador 2 is situated near the artificial lake of Tirana and has access to all the main routes of the capital. It contains two un-derground parking floors, with the first offering commercial space. This building was designed as a response to numerous requests for luxury condos in a tranquil area near the city center.Ambassador 3 has been projected to be a residential living space like no other ever built in Albania. It is designed to provide more lifestyle shaping facilities, positioned in one of the most prestigious areas, very close to the center of Tirana and Artificial Lake Park. With a total construction surface of 32’300 m2, it will include four underground parking floors, one for commercial activities and 20 residential apart-ments/condos. Rolling Hills Luxury Residences represents a magnificent lavish gated community in a first-rate

neighborhood, with the best con-struction standards. It represents a first of its kind project in Albania. This investment includes 122 luxu-ry villas, subdivided in three differ-ent types ranging in size from 350 m2 to 600 m2

New Born is an unparalleled 14 hectares gated residential and touristic resort in Lalzi Bay, by the Adriatic Sea, about 35 km from Tirana and Durrës, approximate-ly 100 km from Montenegro and Kosovo, minutes away from the International Airport of Tirana and Port of Durrës.

Tirana Logistic Park TLP will be the first logistics park in Albania with access to the main arteries of rail and road transpor-tation, near the Durres port and largest in the country and close to Tirana International Airport. Ti-rana Logistic Park with an area of 200’000 m2 will contain 3 storage warehouses with an area of 80’000

m3 of Class A. Customs clear-ance procedures are designed to be performed within TLP prem-ises thus facilitating operators supply chain and bureaucratic endeavors. Tirana Logistic Park will offer all the services of a technological park and the most qualitative spaces for storage, processing, manufacturing and business development offices.

TEG – Tirana East GateTEG is the newest shopping center of Tirana and the largest in Albania. With 150 stores and 1,500 parking lots, and due to its strategic positioning, TEG is an at-tractive destination not only for Ti-rana but for the city of Elbasan as well. With its considerable 95’700 m2, this shopping center is build to offer a diverse portfolio of ser-vices and products, the introduction of exclusive brands, entertainment areas, restaurants, cafes, and maxi-mum comfort for customers.

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Page 27

shoppingcenter in skopje

Balfin Group is the main investor in the largest shopping

center in Macedonia. With a planned area of 38’000m2 for retailer it is 3 km away from

the city center of Skopje.

QTU – Univers Shopping Center Balfin Group finalized the construc-tion of Univers Shopping Center in 2005 and radically changed the retail system in Albania. It is the first and most successful shopping center in Albania. Within its second year, due to customer influx an ex-pansion of its capacity was needed which was successfully completed within months. With a construction area of 47’000 m2, the Center shel-ters more than 85 popular brand stores worldwide while servicing over 75,000 visitors per week and 800 vehicles parking space.

Skopje City Mall Balfin Group is the majority inves-tor in the largest shopping center in Macedonia, with an area of al-most 90’000 m2 and just about 3 km from Skopje city center. SCM duly makes it to list of some of the biggest shopping centers in the South East Europe.

retail trade

Alba Trade Alba Trade registered in Vienna in 1993 as the official distributor of electronic equipment for the Bal-kans, and is represented in the lo-cal market with the Neptun Interna-tional network stores. Besides being the official distributor of all brands of electric household appliances level A, Alba Trade plays a key role in coordinating the whole Neptun

The creation of retail chains has been a pioneering competitive advantage for Balfin which successfully promote clients brands and quality products. Retail trade activities are concentrated in two main groups: Electronics and Clothing, including more recent endeavors in bookselling and toys. Balfin Group has a considerable thriving culture in managing and expanding the networks of retail stores in the Albanian market and has built precious experience on how to adapt to the regional ones. This record is evidently proven through the expansion of electronic device networks and clothing stores in Kosovo, Macedonia, Montenegro and Serbia.

group; it manages and implements the annual distribution policy for each country, supports and helps in studying the regional market, improves business conditions in the actualization of the state of the market and competition, coordinat-ing budget plans for international expansion of Neptun network stores in the region.

NeptunNeptun is the largest network of electronic devices in Albania and among the highest growth compa-nies in the Western Balkans. Neptun provides retail sales of electronic products from TVs and computers to household appliances, to a full range of products to suit across the board demand. With 14 stores in Al-

Page 29

bania and constantly expanding, Neptun is present in all major cities of the coun-try. By providing the latest products as well as having the largest range of elec-tronic equipment, Neptun has earned the retail electronic equipments market leader position. The Albanian company Neptun owns Neptun Company in Mon-tenegro, a fast growing retailer of elec-tronic products.

Neptun International Neptun International Network offers the best brands of appliances and techno-logical devices in the western Balkan countries such as Macedonia, Kosovo, Montenegro and Serbia. Neptun Interna-tional consists of 18 stores in Macedonia, 6 stores in Kosovo, 5 stores in Montene-gro and 9 stores in Serbia. Offering the widest and most spacious new electronic equipment and appliances for consum-ers, Neptun is the market leader in Mace-donia and Kosovo and is taking a leading position in Serbia and Montenegro. Cur-rently Neptun International has agree-ments with international best market of-fering products of high-tech electronics.

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Fashion Group Fashion Group clothing stores provides choices of the latest fashion clothing for Albanian consumers. Currently with over 12 brands, Fashion Group is always looking to bring new brands of clothing in Albania. Brands and prices are chosen specifically to suit the needs of the market through the likes of Etam, Goldenpoint, Caliope, Geox, Parfois, Okaidi, Prenatal, Terranova, Springfield, Mango and Carpisa.

Bookstore Bookstore Library is the largest and most modern space dedicated to books in Albania. The library was conceived and built on European models of libraries such as “Feltri-nelli”, “Mondadori”, and “Fnac”.The library offers a total space of 640 m2, of which 120 m2 books pro-motion hall and various presentations of domestic and foreign publishing houses, from authors and translators. The Library currently offers more than 20’000 titles and growing.

Fashion groupAmong the most popular brands of Fashion Group are: Etam, Goldenpoint, Caliope, Geox, Parfois,

Okaidi, Prenatal, Terranova, Springfield, Mango and

Carpisa.

Kidzone-JumboKidzone is the official operator in Al-bania for Jumbo© franchise. Jum-bo’s offers a wide array of activities; toys and clothing for children, books and office supplies, as well as sea-sonal, decorative and celebrative items.

Mineral industry

AlbChrome AlbChrome is the largest company of chrome mineral mining, enrich-ing and processing in Albania and one of the largest in Europe. Start-ing 2013, Albanian Chrome is 100% owned by Balfin. Actually among the leading exporters in Albania, ACR

has developed an important network of international partners. Its main fo-cus lies on exports, mainly towards developed industrial countries in Eu-rope, Asia and America. Currently Al-bChrome has undergone a complete investment plan that aims increasing production, improving general condi-

tions in all the company’s assets in Bulqiza, Klos, Elbasan, Burrel, etc.

Ferro-chrome Factory of elbasan started operating in 1989 and is de-signed to produce high-carbon ferro-chrome using raw chromium mate-rial coming from mines all over the

Starting 2013, Albanian Chrome is 100% owned by Balfin Group after purchasing shares from the Austrian of DCM DECO Metal GmbH. AlbChrome is by far the largest company of chrome mineral mining, enriching and processing in Albania and one of the largest in Europe. The Group considers this acquisition a serious portfolio expansion and international positioning that guarantees a dominant and solid growth prospective.

Page 33

country, mainly from the Bulqiza area.

enrichment plant of Klos is the only one of its kind in Albania. It has been build and actually op-erating for the sole purpose of enriching lesser quality mineral being excavated from the mines.

Bulqiza’s Mine is the richest area with chromium mineral in Albania and has a reputation for its high quality extracts. The mine has been operational for 65 years and today its depth goes up to 800 meters making it one of the largest

Ferro-chrome Factory of Burrel, built in 1979, is one of the first investments in minerals in-dustry in Albania and geographi-cally close to the mining process. The plant covers an area of 14 hectares and has three electric furnaces with 9 MW installing power.

serVices

ACREM - Albania Commercial Real Estate Management ACREM manages Balfin Group’s real estate properties for Albania and is the biggest of this kind. This company provides management services for commercial real estate as for malls and other commercial entities. ACREM currently manages 4 Trade Centers in Albania, Tirana Lo-gistic Park and residential buildings.

Balfin Group has developed a service platform including a wide array of activities that spreads from property management to considerable entrepreneurial activities spaces. The services provided by The Group include full professional systems that provide easy access for the individual consumers as well as the companies. The shopping centers, logistic park, residence management, restaurants & food service etc. are some of the many offered in Albania and the region.

Food Way This unit offers quality service in terms of bars, pizzerias and restau-rants. Food Way is present in both shopping centers in Tirana, QTU and TEG, offering visitors cafeterias and restaurants with self-service of a high quality. Yamato, the well respected authentic Japanese res-taurant, is part of Food Way’s port-folio.

Electro-Service Electro-Service was designed to provide maintenance and repair for electronics and appliances. A fully dedicated staff of professionals helps costumers at any hour of the day wherever they might be located. Maintenance and repairmen of elec-trical and electronic equipment is offered at the company’s premises and as well at the clients’ premises.

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inVestMents

Plus Communication Balfin Group is one of the sharehold-ers of Plus Communications, fourth mobile operator in Albania since 2009 and it represents a consortium of several Albanian successful com-panies with diverse portfolios.

Fin-Al Fin-Al is one of the first non-banking financial institution licensed by the Central Bank of the Republic of Al-bania that offers customized prod-ucts in financing customer purchas-es. Through this service customers

in Albania find access to products through a fast, simple and transpar-ent financing. Fin-Al supports leading brands in the Albanian market such as Neptun, Vodafone, AMC, Plus, EMI-GRES and many others through its over 70 service points in country.

Balfin Group has kept an open collaboration strategy towards local and international partners. Many of these partnerships have resulted into leading performing companies in Albania and the region. Balfin is also present in other investment enterprises on minority partnership terms only. We consider this form of participation a clear sign of reciprocal respect and trust in developing business and in our partners.

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Financial Highlights

Page 39

Euromax’s 2012 acquisition was a particularly important project that recognized immediate revitalizing sales. Tirana Logistic Park, the first logistic park in Albania and one of the biggest in Western Balkans, is another main investment of Balfin Group, which started in 2012 and the first phase of the project was inaugurated in October 2013.

Tirana Logistic Park offers all the services of a technological park and best quality spaces for storage, processing, manufacturing and offices for business development. 2012 represents another crucial investment in the preparatory phase to the acquisition of AlbChrome (ACR holding) from the Austrian company DCM DECO

Metal GmbH. This acquisition was finalized in January 2013, further expanding the portfolio of operations and imposing a stronger position in international markets. We take pride in our financial performance during FY 2012. The Group saw an increase of 27% compared to 2011 and is on the way to yet again confirm the position.

2012 was a very positive year for Balfin Group, all the companies achieved good results in their business performance. Aside the positive performance of the companies part of the Group, during 2012 several operations resulted very positive.

Financial HigHligHts

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loNg tErm dEBt/Equity rAtio 2011

loNg tErm dEBt/Equity rAtio 2012

18.22%

16.27%

45.14%

51.26%

58.38%

55.78%

28.87%

21.83%

electronics real estate retail serVices

electronics real estate retail serVices

Due to current 2011 investments, Retail Trade saw further debt exposure compared to other divisions, but that further solidifies the expansion strategy planned. This operation lies well controlled below the 60% Group ratio ceiling.

turNovEr 2011 By iNduStry

14%2% 1%

83%

11% 4% 1%

84%

electronics

electronics

real estate

real estate

retail

retail

serVices

serVices

turNovEr 2012 By iNduStry

Electronics is the main contributor in the total turnover of the Group. It has had a positive growth in 2012 compared to 2011.

Page 43

59%

4% 11%25%

63%

5% 12%21%

electronics real estate retail serVices

electronics real estate retail serVices

totAl ASSEtS 2011 By iNduStry

totAl ASSEtS 2012 By iNduStry

Compared with 2011, Real Estate increased its presence in terms of assets, confirming its weight for Balfin Group’s portfolio.

turNovEr 2011 By rEgioN

turNovEr 2012 By rEgioN

0 10 20 30 40 50 60 70 80

67.92%

32.08%

international

national

0 10 20 30 40 50 60 70 80

73.62%

26.38%

international

national

The biggest contributor in the Group’s Turnover during 2011 and 2012 is Electronics division which is located mostly abroad Albania in the region of South East Europe.

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totAl ASSEtS 2011 By rEgioN

totAl ASSEtS 2012 By rEgioN

0 10 20 30 40 50 60 70 80

65.34%

34.66%international

national

0 10 20 30 40 50 60 70 80

66.97%

33.03%international

national

Real Estate division (industry) is the main contributor to the total assets of the group. This industry is mostly concentrated in Albania.

social resPonsiBilityBalfin Group is committed to pro-mote higher social values and show care for community and environ-ment. We believe that business growth must be accompanied by a parallel community development and social growth culture wherever it operates. Therefore, we always appreciate and take active care of social and environmental policies and application development proj-ects throughout Group network structure. We aim to make sure that our busi-ness activities weigh in as an invest-ment in improving the social em-ployment conditions, infrastructure, health care, education and culture in the communities in which we oper-ate. In light of modern globalization is-sues and environmental protection strategies, we consider it a special mission to consider these topics by assessing any potential impact dur-ing project implementation. Balfin Group companies are not lim-

ited to providing jobs for local com-munities in which they operate but strive to make a positive impact in the lives of families and country.Our key pillars in social programs are:

▪ Environment ▪ Education ▪ Culture ▪ Health

HuMan resourceenergy for the futureBalfin Group is always looking for qualified people to be part of the team working into future projects. To par-ticipate in projects that will shape the future, Balfin Group seeks energetic people with great communication and technical skills that will be an added value to the challenging Albanian mar-ket and its needs.

Work and FamilyAt Balfin, we believe that, Family is a central pillar to healthy professionals and emotional stability. We strive to

provide an adequate environment so our professional can conduct an equili-brated relationship between work and private life.

representatives of employeesBalfin Group is very attentive and con-siderable on employee feedback. We support and conduct regular meet-ings with employee representatives and unions, as we duly support all employees to exercise the right to ex-press concerns and suggestions. Our HR department makes its purpose to accommodate needs and requests in prospective to a healthy and happy work environment.

students’ internshipsBalfin Group provides full or part time professional practice for all qualified students. A professional internship is a real contribution we provide towards education and counseling of future specialists and professionals. Our cor-porate responsibility and contribution towards community and society is a mission we take very seriously.

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Street ‘Papa Gjon Pali II’, ABA Business Center, 12th Floor, Tirana, Albania www.balfin.al