Date post: | 09-May-2015 |
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Business |
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The “Mobile” Revenue ChannelHow Your Agency Can Create New Opportunities via Mobile Solutions
Michael Barber@michaeljbarber
BOLO 2011/#bolo2011
MUMaka. MTPB My Tipping Point Barometer
Smartphones are outselling PCs.*
*IDC Report
Key Takeaways
• My Mum has an iPhone and iPad, no more PC.
• Forget post PC, we’re post phone.
• Smartphone growth up 200% through 2015
• But, consumption matters to us, right?
Consumption patterns are changing, dramatically.
15%Financial
17%Auto
30%Food & Bev
59%of mobile phone searches result in the person visiting the store.
Revenue Opportunity
• Pre-Click Revenue Opportunities– Mobile paid search strategy, planning, and
execution– Mobile search optimization strategy, planning, and
execution
• Post-Click Revenue Opportunities– Mobile landing page development– Management, analysis and reporting
1 in 5 emails are now read on a mobile device
Source: eMarketer
Revenue Opportunity
• Pre-Click Revenue Opportunities– Research & understanding of mobile email audience– Creative & development of mobile optimized emails
• Post-Click Revenue Opportunities– Landing page/customer experience from mobile
email– Reporting/analysis
91% of mobile users consume social media on their device; 71% via desktop
Source: Ruder Finn
Revenue Opportunity
• Content strategy, planning, and creation for mobile audience
• Analysis/reporting
• Design and development of mobile optimized experience from social content
By 2013, 50% of web traffic will come through mobile devices.
Source: IDCImage by Johnny Does on flickr
Amazon sells one product every second via a mobile device.
$2 billion, or 20% of their revenue, will come from sales on mobile device.
SO, WHAT’S THE PROBLEM?
The customer experience
blows.
*IDC Report
Execution Needs Help?
79%of large advertisers do not have a mobile-optimized site.
HOW DO WE FIX THE EXPERIENCE?
Build a friendly
mobile destination.
I NEED AN APP!
Photo: mdanys on flickr
You must have a mobile site, optimized or otherwise. If your customers can’t find the most important info on the go. You are failing.
Questions to Ask1. Do you want your app in the iStore/Android store? Then, app.
2. Do the app need to store data on the device after first login? Then, app.
3. Do you need to regularly update functionality? Yes, web. No, app.
4. Will customers care if they can’t get information when not connected? Yes, app. No, web.
5. Do you need to leverage native features? Yes, app. No, web.
Mobile Problems Facing Brands
• App store is not for distribution, not discovery.
• Schizophrenic customers & environment
• Lack of education around mobile
Revenue Opportunity
• Client education and research
• Mobile web development
• App development
The mobile planning process
Develop & integrate mobile into business and marketing strategy1
Goals & objectives.
What are you trying to achieve? Downloads Customer acquisition Commerce Education
Walk the store or the current customer process
Determine & integrate across the business
Develop your mobile destination2
Connect to your users3
Mobile organic searchMobile paid search
Mobile emailMobile display advertising
Mobile socialMobile gamesMobile web
Mobile commerce
Mobilize your business with data4
Use the data.
Campaign performance Web analytics App analytics Research and industry benchmarks Watch the $$$$
Why agencies fail at mobile?(Courtesy of Chris Book – CEO, ChatterPlug)
Because we act like agencies.
We think hours, not fixed costs.
We don’t have the experience or invest in it.
We outsource development.
We don’t understand it’s a paradigm shift.
It can’t be replicated across clients so we get scared.
Why agencies fail at mobile?
Don’t act like an agency. Fixed project costs
User experience is paramount, monetization is secondary.
Invest in experience and technology
Think beyond the iPhone
Think about the mobile conversation
How do we fix this?
Final Thoughts
• My Mum is mobile and so are her friends.
• Mobile is a paradigm shift, not just a channel.
• Mobile presents a myriad of revenue opportunities for agencies, not seen since the advent of the web.
• Experience over monetization.
This is only the beginning…
mobilemarketer.com
mobilemarketingwatch.com
#mobile on TwitterMoconews.net
mobilecrunch.com
endgadgetmobile.com
Strategy & case studies
Tech & phones
MICHAEL BARBER@[email protected] http://michaeljbarber.com520-591-1658