8/9/2019 Barriers & Gateways

1/15

Barriers & GatewaysBarriers & Gateways

Dr. Nandita ChoudhuryDr. Nandita ChoudhuryDept. of Mathematics &Dept. of Mathematics &

Humanities,Humanities,NIRMA NI!"R#I$%, Ahmeda adNIRMA NI!"R#I$%, Ahmeda ad

8/9/2019 Barriers & Gateways

2/15

Communication BarriersCommunication Barriers

' Most(y occurs as a resu(t ofMost(y occurs as a resu(t ofmiscommunication.miscommunication.

' )hene*er the messa+e is not proper(y)hene*er the messa+e is not proper(yrecei*ed or interpreted y the recei*er,recei*ed or interpreted y the recei*er,

miscommunication occurs.miscommunication occurs.

actors causin+ this miscommunicationactors causin+ this miscommunicationare termed as communication arriers.are termed as communication arriers.

8/9/2019 Barriers & Gateways

3/15

Communication Barriers - /Communication Barriers - /

IntrapersonalIntrapersonal

' Diferences in background and languageDiferences in background and language' Diferences in perceptionDiferences in perception

' Fact-in erence con usionFact-in erence con usion' Rigid categoriesRigid categories' Categorical thinkingCategorical thinking

8/9/2019 Barriers & Gateways

4/15

Communication Barriers -0/Communication Barriers -0/

InterpersonalInterpersonal

' Emotional reactionsEmotional reactions' Negative emotional behaviour Negative emotional behaviour ' Negative attitudes about a messageNegative attitudes about a message

or sourceor source' Inefective in ormation gatheringInefective in ormation gathering' Inappropriate timing o messagesInappropriate timing o messages

8/9/2019 Barriers & Gateways

5/15

Communication Barriers -1/Communication Barriers -1/

Organizational (1)Organizational (1)

' Organi ational CharacteristicsOrgani ational Characteristics' Fear o !uperior"s #erceptionFear o !uperior"s #erception' Negative attitudes in organi ationNegative attitudes in organi ation' $isunderstood application o $edia$isunderstood application o $edia' In ormation OverloadIn ormation Overload

8/9/2019 Barriers & Gateways

6/15

Communication Barriers -2/Communication Barriers -2/

Organizational (1)Organizational (1)

' NoiseNoise

' Insu3cient time periodInsu3cient time period

' Cu(tura( arriersCu(tura( arriers

8/9/2019 Barriers & Gateways

7/15

Barriers on the part of theBarriers on the part of thesendersender

' au(ty p(annin+au(ty p(annin+' !a+ue presumptions!a+ue presumptions

' #emantics#emantics' 4oor(y e5pressed contents4oor(y e5pressed contents' "mphasi6in+ the wron+ part of the messa+e"mphasi6in+ the wron+ part of the messa+e

' "motiona( factors"motiona( factors' i(terin+i(terin+' #tatus e7ect#tatus e7ect

8/9/2019 Barriers & Gateways

8/15

Barriers on the part of theBarriers on the part of the

recei*errecei*er

' DistractionDistraction

' 4oor (istenin+ and instant interpretation4oor (istenin+ and instant interpretation' "motiona( constraints"motiona( constraints' C(osed mindC(osed mind

' i(terin+i(terin+' DistrustDistrust

8/9/2019 Barriers & Gateways

9/15

Gateways to the BarriersGateways to the Barriers

-#ender/-#ender/

' 4(annin+ and c(arifyin+ ideas4(annin+ and c(arifyin+ ideas' 8*ercomin+ di7erent perceptions8*ercomin+ di7erent perceptions' 8*ercomin+ di7erences in (an+ua+e8*ercomin+ di7erences in (an+ua+e

' 8*ercomin+ inconsistent *er a( and8*ercomin+ inconsistent *er a( andnon9*er a( communicationnon9*er a( communication' 8*ercomin+ emotiona(ity8*ercomin+ emotiona(ity

8/9/2019 Barriers & Gateways

10/15

Gateways to the BarriersGateways to the Barriers

-Recei*er/-Recei*er/

' 8*ercomin+ pre:udicia( :ud+ment8*ercomin+ pre:udicia( :ud+ment

' ocusin+ more on the messa+e, not on theocusin+ more on the messa+e, not on themessen+ermessen+er

' 8*ercomin+ poor (istenin+8*ercomin+ poor (istenin+

' 4ossessin+ an open mind4ossessin+ an open mind

8/9/2019 Barriers & Gateways

11/15

Gateways to or+ani6ationa(Gateways to or+ani6ationa(arriersarriers

' 8*ercomin+ noise arrier8*ercomin+ noise arrier

' se feed ac;se feed ac;

' #imp(ify the or+ani6ationa( structure#imp(ify the or+ani6ationa( structure

' Choose the ri+ht mediaChoose the ri+ht media

8/9/2019 Barriers & Gateways

12/15

$ips for e7ecti*e $ips for e7ecti*e

communicationcommunication' C(arityC(arity' se simp(e (an+ua+ese simp(e (an+ua+e' )ord se(ection)ord se(ection' se fami(iar words in p(ace of unfami(iarse fami(iar words in p(ace of unfami(iar' se concrete words in p(ace of these concrete words in p(ace of the

a stracta stract' se short words in p(ace of (on+se short words in p(ace of (on+' se sin+(e words in p(ace of se*era(se sin+(e words in p(ace of se*era(

8/9/2019 Barriers & Gateways

13/15

$ips $ips

' Messa+e shou(d e comp(eteMessa+e shou(d e comp(ete' rame the messa+e ;eepin+ in mindrame the messa+e ;eepin+ in mind

the perspecti*e of the recei*erthe perspecti*e of the recei*er' $ime the messa+e carefu((y $ime the messa+e carefu((y' Contro( emotiona(ityContro( emotiona(ity' se empathyse empathy' A*oid unintentiona( communicationA*oid unintentiona( communication

8/9/2019 Barriers & Gateways

14/15

$ips $ips

' Bui(d credi i(ityBui(d credi i(ity

' se feed ac;se feed ac;' Ha*e consistency in your approachHa*e consistency in your approach' $ry to understand the conte5t, and $ry to understand the conte5t, and

not :ust the te5tnot :ust the te5t'

8/9/2019 Barriers & Gateways

15/15

$han; you $han; you