Date post: | 17-Dec-2014 |
Category: |
Business |
Upload: | simran-tantia |
View: | 865 times |
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BARRIERS TO COMMUNICATION
SEMATIC BARRIERS
WORDS WITH DIFFERENT MEANINGS
The word SET has 464 definitions in the Oxford English
Dictionary.
DENOTATIONS AND CONNOTATIONS
Denotative word - RoomConnotative word –
Honest
BAD EXPRESSIONS
FAULTY TRANSLATION
Speaker : We need a new “Personnel” Department.
Listener hears : We need a new “Personal” Department.
UNCLARIFIED ASSUMPTIONS
THESE CAN BE OVERCOME BY:
•Using words familiar to the receiver.•Clarifying nuances or shades.•Using words with positive connotation.•Expressing words properly.•Translating message correctly.•Clarifying assumptions.•Training and practice.
PHYSICAL AND
MECHANICAL BARRIERS
NOISE
DISTANCE AND TIME
INFORMATION OVERLOAD
THESE CAN BE OVERCOME BY:
•Being brief and precise.•A little care.
ORGANISATIONAL BARRIERS
LONG CHAIN OF COMMAND
POOR SPATIAL ARRANGEMENTS
INAPPROPRIATE MEDIUM
THESE CAN BE OVERCOME BY:
•Shortening scalar chain.•Proper layout.
SOCIO-PSYCHOLOGICAL
BARRIERS
ATTITUDES AND OPINIONS
EMOTIONS
STATUS AND FEAR
CLOSED MINDS
INATTENTION
DISTRUST
PREMATURE EVALUATIONFellow Employee : The Company's mission is
to identify and create new intellectual property, secure the intellectual property through international patent applications,
aggressively protect the…
You:
POOR RETENTION
PERCEPTUAL DISTORTION
RESISTANCE TO CHANGE
THESE CAN BE OVERCOME BY:
•Keep and open mind.•Express candidly.•Encourage subordinates to express.•Pay complete attention.•Listen patiently.