BARTS Training Brochure - Jan 2011

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BAR Training Services

Prospectus 2011


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BARTS employ a fully qualified and experienced team of trainers to deliver all of their programmes. If youdo not find the required training programme listed, BARTS can create and design a bespoke programmespecifically for you. For more details, please contact BARTS.

BAR Training Services (BARTS) set the standards in industry specific training to BAR Members andthe removals industry as a whole. BARTS training courses and workshops are available on site at your

premises, delivered by BARTS Field Trainer. BARTS Trainers also provide training in your area or welcomeyou to obtain qualifications and acquire skills at BAR Head Office in Watford.

To save you the travel and accommodation costs that would be incurred when sending personnel awayfrom the workplace, all of BARTS training courses are available on your premises at your convenience.Each course can be fully tailored to suit your individual company requirements. BARTS services includecareer development, management training and a full range of progressive skills based training. BARTScommitment to improving the skills of the industry includes the production of a nationally recognisedapprenticeship scheme developed specifically for the removal industry.

Introduction to BAR Training Services

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG

Tel: 01923 699 484, Email: [email protected], Web: www.removalstraining.com2

Mandatory Training Page Skills Training Page Additional Skills Page

Drivers CPC 3 Barometers & Clocks 6 Customer Service 10

Fire Safety 3Commercial

Packing6

Selling Skills & Promoting

the OFT Code of Practice

to Customers

10

Fire Warden 3 Container Loading 6 Train the Trainer 10

Health & Safety

Awareness 4 Documentation 7

Writing a Winning Tender

for the Public Sector 11

Health & Safety

Package4 Export Wrapping 7

BTEC Award in

Practical Estimating11

Induction 4 Fragile Packing 7BTEC Award in Removal

Management11

Manual Handling 5 Furniture Handling 8

Risk Assessment 5 Non Fragile Packing 8

Overseas

Documentation8

Paintings, Pictures& Mirrors 9

Piano Handling 9

Vehicle Loading &

Unloading9


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Description:The Driver CPC rules affect everyone who drives vehicles over 3.5 Tonnes vocationally.Between September 2009 and September 2014 all Drivers will be required to attend 35 hours ofPeriodic Training in order to gain their Driver CPC Qualification Card. After September 2014 thosewithout a Driver CPC Qualification Card will be unable to drive LGVs vocationally.

Course Content: The following Driver CPC training modules are available through BARTS:Prevention of physical risks, emergency situations, packing, safe & efficient driving, companyimage & customer care, manual handling, vehicle loading, risk assessment.

Length of Course: 7 hours

Maximum Number: 20

Price: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Driver CPC / Mandatory Training

Description: All workers have a right to work in places where risks to their health and safety areproperly controlled. Under the Fire Safety Law all employers must implement and maintain a firemanagement plan all staff must be suitably trained in fire prevention and the course of action in theevent of a fire. This course shows students how to reduce the risk of fire and also the action to takewhen discovering fire.

Course Content: Fire risks, current legislation, the chemistry of fire, identifying causes of fire, fireprevention, fire fighting equipment, evacuation procedures

Length of Course: Half day

Maximum Number: 20


Fire Safety / Mandatory Training

Description: Fire safety training for employees is a legal requirement under fire legislation. BARTraining Services run courses for Fire Wardens and Marshals on fire prevention, fire safety and formanagers who are responsible for determining fire safety procedures.

Course Content: Current legislation, roles of the Fire Warden/Marshal, responsibilities, roll callprocedures, building checks, fire alarm drills, fire safety information pack


Maximum Number: 20


Fire Warden Training / Mandatory Training

Mandatory Training Courses:


Tel: 01923 699 484, Email: [email protected], Web: www.removalstraining.com 3


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Description: Managing health and safety is little different from managing any other aspect of yourbusiness. You need to do a risk assessment to find out about the risks in your workplace, put sensiblepolicies in place to control them and make sure they stay controlled. BAR Training Services can doall this for you!

Course Content: The package contains: Risk assessment CD complete with blank templates. A fullhealth & safety assessment of your business. Complete health & safety policies written specificallyfor your business.


Maximum Number: N/a


Health & Safety Package / Mandatory Training

Description: It is a criteria of BAR membership that members must be able to demonstrate thatall staff employed, hired or engaged are suitably trained and qualified. An induction programmeincluding a full health and safety procedure must be in place for all staff, and written records mustbe kept of the training undergone by each employee, including health and safety related training.This course gives students a brief history of the industry and covers all the necessary legislationassociated with induction training.

Course Content: A background of the industry, a background of the company, current legislation,customer relations, health & safety, fire safety, manual handling, furniture handling skills

Length of Course: Full day

Maximum Number: 12


Induction / Mandatory Training

Description: All workers have a right to work in places where risks to their health and safety areproperly controlled. The Health & Safety Executive is responsible for enforcing the Health & Safetyat Work etc Act 1974 which states that all staff are suitably trained in the prevention of physical riskboth to themselves and to others. This course demonstrates the methods of identifying and reducingrisks in the workplace.

Course Content: Current legislation, responsibilities, identifying & reporting risks, fire safety,basic first aid, manual handling


Maximum Number: 12


Health & Safety Awareness / Mandatory Training





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Description: Health and Safety at Work Regulations require employers to provide their employeeswith health and safety information and training. This should include as necessary information andtraining on manual handling injury risks and prevention. On this course students will learn the typesof injury that are caused through poor manual handling and the correct methods that should be usedwhen lifting and moving items.

Course Content: Importance of correct manual handling, kinetics of the spine, types of injury,safe lifting procedures, single lifts, team lifts, lifting aids, safe use of equipment

Length of Course: Half day or Full day

Maximum Number: 12

Price Half day: BAR Member - 675 + VAT, Non BAR Member - 775 + VAT

Price Full day: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Manual Handling / Mandatory Training

Description: A risk assessment is an important step in protecting your workers and your business,as well as complying with the law. It helps you to focus on the risks that really matter in your workplace- the ones with the potential to cause real harm. In many instances, straightforward measures canreadily control risks and mean that your workplace is protected. This course demonstrates how toidentify hazards and reduce risk in the workplace.

Course Content: Identifying hazards, evaluating risks, recording risk assessments, reducingrisks, managing risks


Maximum Number: 12


Risk Assessment / Mandatory Training





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Description: Container loading plays a huge role in our sector and there are many elementsto consider when loading a container. A correctly loaded container ensures that items remainundamaged and are well protected. This course teaches students the correct methods of loading acontainer.

Course Content: The importance of correct loading, container positioning, correct use of rampsand platforms, container capacity, weight distribution, part loads, load evaluation, loading sequence


Maximum Number: 12


Container Loading / Skills Training

Description: Commercial packing focuses on the methods of handling commercial items and thepacking materials that are used during a commercial or office move. Students will learn the correctsequence of packing and how to identify and use the correct packing materials.

Course Content: The customers expectations, standards required, health & safety, correct

selection & use of materials, correct selection & use of equipment, labelling, packing metjods foroffice items & appliances


Maximum Number: 12


Commercial Packing / Skills Training

Skills Training Courses:

Description: Barometers, Mantle Clocks, Wall Clocks and Long Case Clocks require specialisthandling when being moved. Using the correct method of handling and packing materials is essential.This course teaches the skills required for handling and packing/wrapping barometers and clockscorrectly.

Course Content: The customers expectations, standards required, main features of barometer/clock, special features of barometer/clock, parts requiring special attention, actions prior to transit,preparation for transport


Maximum Number: 12


Barometers & Clocks / Skills Training




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Description: Export wrapping is used to protect furniture in transit and gives items extra protection.Export wrapping is a skill that requires the correct use and selection of packing/wrapping materials.This course demonstrates the methods and techniques used in export wrapping and identifies thecorrect materials that should be used.

Course Content: The customers expectations, standards required, correct selection and use ofmaterials, methods of export wrapping, crating, items requiring additional protection, dismantleditems, correct marking of carton


Maximum Number: 12


Export Wrapping / Skills Training

Description: It is essential that during a removal all fragile items are packed properly using thecorrect materials. Not only to avoid damage but also to ensure the economic use of all packingmaterials. Students will be shown the correct way of packing cartons and the importance of usingthe right packing materials.

Course Content: The customers expectations, standards required, weight of carton, setting up aworkstation, premises protection, sequence of packing, correct selection and use of materials


Maximum Number: 12


Price Full day:BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Fragile Packing / Skills Training

Description: There are various forms of documentation that is not only required by law but is alsorequired to carry out a successful and efficient removals organisation. Students will learn about thevarious types of documentation and the information that is required within them.

Course Content: Company expectations, standards required, importance of correctdocumentation, types of documentation, information required, correct completion of documentation


Maximum Number: 12


Documentation / Skills Training





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Description: Overseas documentation is required when carrying out a removal abroad. This coursecovers a selection of overseas documentation and their uses.

Course Content: Company expectations, standards required, importance of correct documentation,types of documentation, information required, correct completion of documentation, shipping notes,insurance forms, customs forms


Maximum Number: 12


Overseas Documentation / Skills Training

Description: Non fragile packing is used for items such as books, DVDs and CDs. In this coursestudents will be shown the correct methods of packing and how to select the right materials.

Course Content: The customers expectations, standards required, weight of carton, setting upa workstation, premises protection, correct selection & use of materials, sequence of packing,

correct marking of carton


Maximum Number: 12



Non Fragile Packing / Skills Training


Description: Using the correct methods of furniture handling is hugely important, not only to ensureitems remain undamaged but also with regard to the health & safety of operative staff. This coursedemonstrates furniture handling methods and teaches students how to deal with problems that areassociated with furniture handling.

Course Content: Manual handling, route planning, dealing with drawers and doors, dealing withturns, dealing with stairs, premises protection, threshold steps


Maximum Number: 12


Furniture Handling / Skills Training




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Description: Pianos are expensive items so require specialist moving and handling as well asspecialist equipment. This course demonstrates the correct way to dismantle a piano, protect if fortransit and reassemble again

Course Content: The customers expectations, standards required, types of piano, main features,equipment used, parts requiring special attention, preparation for transport, handling methods,protection in transit


Maximum Number: 12


Piano Handling / Skills Training

Description:Much like a container a correctly loaded vehicle ensures that items remain undamagedand are well protected. It is also important to consider weight limits and weight distribution withinthe vehicle. This course teaches students the correct methods of loading a vehicle and the variousaspects to consider when doing so.

Course Content: Correct loading procedures, vehicle positioning, vehicle capacity, weightdistribution, part loads, load evaluation, loading sequence, loading over the top, load protection,securing the load, unloading


Maximum Number: 12



Vehicle Loading & Unloading / Skills Training

Description: Paintings, pictures and mirrors require specialist handling and extra protection inpreparation for transit. This course teaches students the correct methods of protection and whichmaterials should be used.

Course Content: The customers expectations, standards required, correct selection & use ofmaterials, methods of packing, glazed & unglazed items, gilt frames


Maximum Number: 12


Paintings, Pictures & Mirrors / Skills Training





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Description: Good customer service is vitally important in every industry, not least removals. Aremoval is a very personal process where a customer must trust the company they choose to use.This course shows how to identify the needs of a customer and demonstrates useful techniques incommunication and meeting expectations.

Course Content: Listening skills, identifying customer needs, meeting expectations, theimportance of feedback, telephone manner, face to face customer service, dealing with complaints


Maximum Number: 20


Customer Service /Additional Skills

Additional Skills Courses:

Description: Using BARTS Train the Trainer programme staff have the opportunity to become aqualified in house Trainer. Once qualified attendees are able to train other members of staff withintheir organisation.

Course Content: The role of a Trainer: Understanding how people learn, designing trainingprogrammes, identifying aims of training, carrying out job & task analysis, writing lesson plans,training equipment and resources, presentation skills

Length of Course: 2 days

Maximum Number: 5

Price: BAR Member - 1970 + VAT per person, Non BAR Member - 2400 + VAT per person

Train the Trainer/Additional Skills

Description: Knowing how to promote and sell your business is vital in any industry. This course

gives students useful tips and advice on how to sell their business and services. It also covers howto promote the BAR OFT Code of Practice to customers and how to utilise it as a sales tool.

Course Content: The role of the salesperson: The sales process, sales funneling, marketing,questioning & body language, planning & account management, prospecting & negotiating,communication techniques, unique selling points, identifying customer needs, buying signs,customer satisfaction


Maximum Number: 20

Price: 99 + VAT per person

Selling Skills & Promoting the OFT Code of Practice to Customers /Additional Skills




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Tel: 01923 699 484 Email: training@bar co uk Web: www removalstraining com

www.removalstraining.com

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BARTS Training Brochure - Jan 2011

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