Basic Communication SkillsBasic Communication Skills

Basic Communication SkillsBasic Communication Skills

Field of Consciousness

Basic Communication SkillsBasic Communication Skills

How do you go about Establishing Rapport?

You need Self-ConfidenceYou must Understand PeopleYou must be EnthusiasticYou must make Eye ContactYou must be Interested in them

Basic Communication SkillsBasic Communication Skills

Hearing

Seeing

Smell

Touch

Taste

Basic Communication SkillsBasic Communication Skills

TOTAL COMMUNICATION PROCESS

Reading16%

Writing9% Speaking

30%

Listening45%

Basic Communication SkillsBasic Communication Skills

LEVELS OF COMMUNICATIONVERBAL

Spoken.Written.

NON-VERBALGesturesPosturesMovements

Basic Communication SkillsBasic Communication Skills

Barriers in Communication(that have to do with the COMMUNICATOR)

Unwillingness to say things differentlyUnwillingness to relate to others

differentlyUnwillingness to learn new approachesLack of Self-ConfidenceLack of EnthusiasmVoice qualityPrejudice

Basic Communication SkillsBasic Communication Skills

Barriers in Communication(that have to do with the COMMUNICATOR)

Disagreement between verbal and non-verbal messages

Negative Self ImageLack of Motivation and TrainingLanguage and Vocabulary LevelLack of Self Awareness

Basic Communication SkillsBasic Communication Skills

Barriers in Communication(that have to do with the RECEIVER)

Selective PerceptionUnwillingness to ChangeLack of Interest in the Topic/SubjectPrejudice & Belief SystemPersonal Value SystemHere-and-Now internal & external factors

Basic Communication SkillsBasic Communication Skills

External Barriers in CommunicationEnvironment

The venueThe effect of noiseTemperature in the room

Other People – Status, EducationTime

Basic Communication SkillsBasic Communication Skills

5 Basic reasons we Do Not Listen

Listening is Hard WorkCompetitionThe Rush for ActionSpeed differences (120 wpm v/s 360 wpm)Lack of Training

Basic Communication SkillsBasic Communication Skills

4 Levels of ListeningThe Non-ListenerThe Marginal ListenerThe Evaluative ListenerThe Active Listener

Basic Communication SkillsBasic Communication Skills

Improving Listening SkillsBy not being PreoccupiedBeing Open Minded & Non DefensiveMinimizing InterruptionsEffective Listening is: Hearing, interpreting

when necessary, understanding the message and relating to it.

By Asking Questions

Basic Communication SkillsBasic Communication Skills

COMMUNICATION

7% WORDSWords are only labels and the listeners put their

own interpretation on speakers words38% PARALINGUISTIC

The way in which something is said - the accent, tone and voice modulation is important to the listener.

55% BODY LANGUAGEWhat a speaker looks like while delivering a

message affects the listener’s understanding most.

Basic Communication SkillsBasic Communication Skills

TYPES OF BODY LANGUAGERemember that you are dealing with “PEOPLE”

(P)OSTURES & GESTURESHow do you use hand gestures? Stance?

(E)YE CONTACTHow’s your “Lighthouse”?

(O)RIENTATIONHow do you position yourself?

(P)RESENTATIONHow do you deliver your message?

(L)OOKSAre your looks, appearance, dress important?

(E)PRESSIONS OF EMOTIONAre you using facial expressions to express emotion?

Basic Communication SkillsBasic Communication Skills

Basic Communication SkillsBasic Communication Skills

Basic Communication SkillsBasic Communication Skills

“Don’t wait for leaders. Do it yourself; person to person”

Basic Communication SkillsBasic Communication Skills

WHAT DO

YOU COMMUNICATE?

Basic Communication SkillsBasic Communication Skills

Basic Communication SkillsBasic Communication Skills

Basic Communication SkillsBasic Communication Skills

Basic Communication SkillsBasic Communication Skills

TEACHER LEADER &

TEACHER COMMUNICATION

TEACHER LEADER &

TEACHER COMMUNICATION