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Hotel Select Basic Hotel Booking

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Lesson: Basic Hotel Booking

Total Time: Content: Question/answer:

90 minutes 75 minutes 15 minutes

Lesson Description: The Basic Hotel Booking lesson is designed to give you an understanding of the hotel reference system. This lesson also teaches you the four-step hotel booking process, including how to recognize Hotels.com properties, and how to modify and cancel hotel segments. Author: Angela Hightower-Larsen SME: Joan Duran Reviewed by: Paula Vechionne QAd by: Laurel Simpson and Pat Garstad

Instructors’ Notes

PNR Guidelines 1. PNR Creation:

• No master PNRs • All PNRs are to be created the day of class with similar cities

and flights (class preparation PNRs shown on Pages 3 and 4) • Do not use US Airways or Air Canada • Try to book flights at least six months out • Book Y class

2. Cancel all live bookings after class session for Air and Hotel.

3. Qroll (Q86) is completed every Friday for PQ2 and DGA. Cancel

any outstanding bookings at this time.


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PowerPoint - 1

Welcome

to Basic Hotel Booking

PowerPoint - 2

Objectives

At the end of this lesson, you will be able to: • Encode and decode hotel chains • Navigate through the Hotel Global Reference System • Access appropriate HELP and INFO pages • Discuss levels of hotel participation • Reserve a hotel room using the four-step method:

Step 1 - Request a hotel list Step 2 - Access availability Step 3 - Review hotel rules Step 4 - Sell a hotel room

PowerPoint - 3

Objectives

• Recognize and use Hotel Select availability options • Recognize and use Alternate Inn and Alternate Room

Displays • Modify and cancel hotel segments • Modify confirmed hotel segments • Identify and locate cancellation numbers • Verify the cancellation policy of a hotel segment


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Instructors’ Notes - Class Preparation

Prepare PNRs with similar cities and flights shown in these examples: 1. Display your PNR (# 1) - Pages 31-32 1P- 3AEZNQ 1.1AUSTIN/CYNTHIA*ADT 1 DL1127Y 01DEC TH ATLFLL HK1 1000A 1151A/O $ E 2 DL 787Y 04DEC SU FLLATL HK1 940A 1134A/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MARY T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST *** >

2. Display your PNR (# 2) - Page 47 1P- 3AUJJI 1.1DEAN/CHRIS*ADT 1 DL 497Y 21OCT FR ATLSLC HK1 950A 1155A/O $ E 2 DL1178Y 25OCT TU SLCATL HK1 1027A 405P/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MARY T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST *** >

3. Display your PNR (# 3) - Page 61 1P- 2SNPDE 1.1KING/LINDA*ADT 1 DL 193Y 06NOV SU ATLDEN HK1 830A 949A/O $ E 2 UA1245Y 09NOV WE DENSLC HK1 850A 1011A/O $ E 3 DL1178Y 15NOV TU SLCATL HK1 1025A 408P/O $ E 4 DL 108Y 15NOV TU ATLMAD HK1 645P 905A#1/O $ E 5 DL 109Y 18NOV FR MADATL HK1 1110A 310P/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MARY T- 1.TAW/00/15OCT TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST *** **** ITEMS SUPPRESSED ****/DR >


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4. Display your PNR (#3) - Page 72 1P- 2SNPDE 1.1KING/LINDA*ADT 1 DL 193Y 06NOV SU ATLDEN HK1 830A 949A/O $ E 2 HHL ES HK01 DEN IN06NOV OUT08NOV 2530 -ES EMBASSY SUITES DEN VER DOWNTOWN/RG-USD 179.00 /NM-KING LINDA/G-CCAX372449635312118 EXP12-06/CXP-24 HR CANCELLATION REQUIRED/CF-83292696 $ES$ 3 UA1245Y 09NOV WE DENSLC HK1 850A 1011A/O $ E 4 HHL BP HK01 SLC IN09NOV OUT15NOV RSAUT-BP SHILO INN SALT LAK E CITY HOTEL/RG-USD 104.95 /NM-KING LINDA/G-CCAX372449635312118 EXP12-05/CXP-CANCEL BY 1600 DAY OF ARRIVAL SYS ADDED/CF-001621 9505 $BP$ 5 DL1178Y 15NOV TU SLCATL HK1 1025A 408P/O $ E 6 DL 108Y 15NOV TU ATLMAD HK1 645P 905A#1/O $ E )>


Worldspan’s Hotel Select is one of the most advanced hotel packages in the industry. It features a geographical code system, indexing over 235 hotel chains and 55,000 hotel properties. The Worldspan Hotel Select system allows you to display hotel lists, hotel availability, hotel detail, and sell any available room type for participating hotel associates. Worldspan also offers Hotels.com web rate inventory for the cities of New York, Las Vegas, Miami, Ft. Lauderdale, and San Francisco. Hotels.com represents properties in over 320 destinations throughout North America, the Caribbean, Europe, and Asia. These hotel bookings integrate into the Worldspan PNR and interface with accounting systems. Hotels.com offers the following features and benefits: • Hotels are available to all Worldspan customers worldwide. • The hotel inventory includes boutique-style locations. • Web rates are incorporated into the familiar Worldspan

Hotel Select® Inventory.


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• There are no hidden charges. Rates returned from Hotels.com include combined nights stay, taxes, and surcharges.

• Provides access to Hotel web rates. • Saves time and eliminates the need to search for alternate options

on the web. • Travel agents avoid registration and are offered competitive

commissionable rates. The first topic to discuss is hotel chain codes.

Hotel Chain Codes

Application Sharing

1. Access HELP HC and review the entries.

HELP HC <ENTER>

> ENCODE/DECODE HOTEL CHAIN CODES HELP HCHAIN HELP HC DISPLAY ALL CHAIN CODES/NAMES/PHONE NBRS HC BEGINNING WITH SPECIFIC ALPHA HCA DECODE HOTEL CHAIN CODE HCHY ENCODE HOTEL CHAIN NAME HCRAMADA REDISPLAY LAST HOTEL CHAIN DISPLAYED HC* DISPLAY INTEGRATED HOTEL SOURCE AVAILABILITY HC-INTEGRATED HOTEL LOYALTY HC-LOYALTY HOTEL SOURCE PARTICIPANTS HC-SOURCE NON-HOTEL-SOURCE PARTICIPANTS HC-NSOURCE)>


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Each hotel chain is assigned a two-character chain code. Hotel encode and decode entries begin with HC followed by the hotel chain code or hotel chain name. 2. Encode the Westin chain name.

HCWESTIN <ENTER>

WI WESTIN 8004484066/5128342426 FREQUENT GUEST LOYALTY CODE - SW END OF DISPLAY >


The display identifies the chain code of WI, supplies the telephone number and indicates Westin participates in Hotel Loyalty. Hotel Loyalty is discussed later. 3. Decode the hotel chain code FW.

HCFW <ENTER>

FW FLAG HOTELS 602-953-4570 *GDS HELP* FREQUENT GUEST LOYALTY CODE - EC END OF DISPLAY >


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The display identifies the hotel chain as Flag Hotels, supplies the telephone number and indicates Flag Hotels participates in Hotel Loyalty. Worldspan provides the functionality to display a list of hotel chains in Hotel Select.

4. Display the list of hotel chains in Hotel Select and review the display.

HC <ENTER>

BB ABBA HOTELS 34 93 3632330 AR AC HOTELES 34 933 78 08 07 RT ACCOR HOTELS 800-788-3454 *GDS HELP* AM ADAMS MARK 877-329-9255 X1147 NY AFFINIA HOSPITALITY 212-465-3676 CW ALL CARLSON WORLDWIDE BRANDS EC ALL CHOICE BRANDS )>


Notice the chain names, not the codes, displays in alphabetical order. Next, we will discuss the Hotel General Code Table. In addition to maintaining a list of hotel chain codes, Worldspan established the Hotel General Code Table to interpret codes used in a hotel display.


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5. Access the help page for the Hotel General Code Table.

HELP HG <ENTER>

> HOTEL SELECT CODES HELP HCODE HELP HG* HOTEL CODES INDEX >HG*INDEX( AMENITY TYPE CODES >HG*AM( BEDDING TYPE CODES >HG*B( BOOKING CODES FOR MK AND ML SEGMENTS >HG*BC( SPECIAL ROOM LOCATION CODES >HG*R( MEAL PLAN CODES >iHG*M( RATE PLAN CODES >HG*P( REFERENCE POINT TYPE CODES >HG*PT( STATE CODES (USA) >HG*ST( COUNTRY CODES >HG*CO( CREDIT CARDS >HG*CC()>


The table includes miscellaneous codes and definitions. To see more information, tab to the desired subject and enter, or type HG* followed by the subject, and enter.


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6. Access the Hotel Code Index.

HG*INDEX <ENTER>

GENERAL MISCELLANEOUS CODE TABLES >HG*AM (AMENITY TYPE CODES >HG*B (BEDDING TYPE CODES >HG*BC (BOOKING CODES FOR MK AND ML SEGMENTS >HG*R (SPECIAL ROOM LOCATION CODES >HG*M (MEAL PLAN CODES >HG*P (RATE PLAN CODES >HG*PR (PROPERTY TYPE CODES >HG*PRD (PROPERTY TYPE DEFINITIONS >HG*PT (REFERENCE POINT TYPE CODES >HG*ST (USA STATE CODES AND NAMES >HG*CO (COUNTRY CODES AND NAMES )>


The index includes the list of miscellaneous code tables and the one or two letter code to access each.

7. Display the entire General Code Table.

HG*ALL <ENTER>

B BOOKING CODES FOR MK AND ML SEGMENTS G-GROUP BOOKING H-PROPERTY NOT LISTED I-INTERNET ONLY RATE N-NEG/CORP RATE NOT OFFERED P-PKG/TOUR RATE NOT OFFERED R-RATE NOT OFFERED U-PROPERTY SOLD OUT V-GOVT RATE NOT OFFERED BEDDING TYPE CODES AP-APARTMENT A1-APARTMENT FOR 1 A2-APARTMENT FOR 2 A3-APARTMENT FOR 3 )>


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This entry provides a complete list of codes which permits scrolling in the display. 8. Move down to review the Bedding Type Codes shown in

hotel availability.

MD <ENTER>

A4-APARTMENT FOR 4 A6-APARTMENT FOR 6 CB-1 ROOM CABIN C1-1 BEDROOM CABIN C2-2 BEDROOM CABIN F1-1 FUTON BED F2-2 FUTON BEDS JS-JUNIOR SUITE JZ-JACUZZI SUITE RH-RUN OF HOUSE SJ-LARGE SUITE ST-STUDIO SU-SUITE S1-1 BEDROOM SUITE S2-2 BEDROOM SUITE )>

9. Move down to review the Special Room Location Codes

used primarily for resort properties.

MD <ENTER>


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4D-4 DOUBLE BEDS 4K-4 KING BEDS 4Q-4 QUEEN BEDS 4T-4 TWIN BEDS 5D-5 DOUBLE BEDS 5Q-5 QUEEN BEDS 5T-5 TWIN BEDS 6B-6 BEDROOMS 6D-6 DOUBLE BEDS 6T-6 TWIN BEDS 8D-8 DOUBLE BEDS SPECIAL ROOM LOCATION CODES BF-BEACH FRONT BV-BAY VIEW )>

10. Move down to review the Meal Plan Codes as indicated in hotel detail.

MD

<ENTER>

CS-COUNTRYSIDE CV-CITY VIEW CY-COUNTRYARD VIEW GD-GARDEN VIEW GV-GOLF VIEW MV-MOUNTAIN VIEW OF-OCEAN FRONT OV-OCEAN VIEW PS-POOLSIDE PV-POOL VIEW ST-STRIP VIEW SV-SEA VIEW MEAL PLAN CODES AP-AMERICAN PLAN )>


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11. Move down to review more Meal Plan Codes.

MD <ENTER>

BB-BED AND BREAKFAST BP-BERMUDA PLAN CB-CARIBBEAN PLAN CP-CONTINENTAL PLAN DB-DINNER BED AND BREAKFAST EP-EUROPEAN PLAN FB-FULL BREAKFAST FP-FAMILY PLAN MA-MODIFIED AMERICAN PLAN RO-ROOM ONLY STANDARD RATE PLAN CODES ... USE 1 OR 3 CHARACTER CODE IN /P- GEN (A) - RACK GENERAL COR (C) - CORPORATE GVT (G) - GOVERNMENT )>


Our next topic is the Hotel Global Reference System.

Hotel Global Reference System (GRS)


Hotel associates provide the following information: • Commission • Special Rates • Guarantees • Deposit information • Cancellation policies


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All information in GRS is created and updated by the participating hotels. To access a specific hotel, the format is G/HTL/XXQ (XX = Two-Letter Hotel Chain Code). 1. Access the GRS page for Marriott.

G/HTL/MCQ <ENTER>

CATEGORY-HT3 SUBJECT-MCQ ... MARRIOTT PAGE NO 01 001 KEYWORD SUBJECT PAGE 002 003 NEWS NEWS G/P2 004 HOTELSOURCE HOTEL SOURCE G/P3 005 SECURED SECURED RATES G/P4 006 DISASTER DISASTER INFORMATION G/P5 007 MILES FREQUENT FLYER MILES G/P6 008 ROOMTYPE ROOM TYPES G/P7 009 PROMO PROMOTIONS G/P8 010 ROOMS THAT WORK ROOMS THAT WORK G/P9 011 CORPORATE CORPORATE RATE G/P10 012 CONCIERGE EXECUTIVE LEVEL G/P11 013 GUARANTEE GUARANTEE POLICIES G/P12 014 DEPOSIT DEPOSIT POLICIES G/P13)>


Notice the index page identifies the Keyword, Subject, and Page. Locate the information needed, and the corresponding page number.


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2. Access the keyword HOTELSOURCE and review information.

G/P3 <ENTER>

CATEGORY-HT3 SUBJECT-MCQ ... HOTELSOURCE PAGE 003 001 002 MARRIOTT AND HOTEL SOURCE - TOGETHER FOR YOU 003 004 005 MARRIOTT INTERNATIONAL IS HAPPY TO ANNOUNCE THAT WE ARE NOW 006 PARTICIPATING IN WORLDSPAN*S HOTEL SOURCE. HOTEL SOURCE IS 007 WORLDSPAN*S PREMIER LEVEL OF SEAMLESS PARTICIPATION FOR 008 HOTELS. IT ALLOWS YOU TO VIEW OUR RATES AND AVAILABILITY 009 EXACTLY AS THEY APPEAR TO OUR HOTELS AND CENTRAL RESERVATION 010 OFFICES. OUR RATES DISPLAY TO YOU IN THE FOLLOWING ORDER -- 011 012 FIRST - ANY NEGOTIATED RATES YOU REQUESTED (USE PC-) 013 SECOND - OUR COMPLETE MENU OF NON-QUALIFIED RATES 014 AVAILABLE FOR THE DATES REQUESTED 015 THIRD - CERTAIN QUALIFIED RATES - IF AVAILABLE - 016 SENIOR CITIZEN / AAA / TRAVEL INDUSTRY 017 018 IN THE PAST YOU COULD NOT DISTINGUISH BETWEEN RATES THAT 019 WERE AVAILABLE OR ON REQUEST IN THE HOTEL LIST -HL-. 020 YOU WOULD HAVE HAD TO SELL A ROOM AND WAIT FOR A RESPONSE 021 TO KNOW IF A RATE WAS AVAILABLE. WITH HOTEL SOURCE -HA- 022 YOU KNOW IMMEDIATELY IF THE RATE IS AVAILABLE - IT DOES 023 NOT DISPLAY IF IT IS NOT AVAILABLE. 024 025 ALL MARRIOTT BRANDS *** COURTYARD-CY / FAIRFIELD INN-FN / 026 MARRIOTT HOTELS RESORTS AND SUITES-MC / AND RESIDENCE 027 INNS-RC *** ARE PARTICIPATING IN HOTEL SOURCE.


This page provides information concerning Marriott’s level of participation with Worldspan. Levels of participation are discussed next.


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3. Return to the Marriott Index.

G/P1 <ENTER>

CATEGORY-HT3 SUBJECT-MCQ ... MARRIOTT PAGE NO 01 001 KEYWORD SUBJECT PAGE 002 003 NEWS NEWS G/P2 004 HOTELSOURCE HOTEL SOURCE G/P3 005 SECURED SECURED RATES G/P4 006 DISASTER DISASTER INFORMATION G/P5 007 MILES FREQUENT FLYER MILES G/P6 008 ROOMTYPE ROOM TYPES G/P7 009 PROMO PROMOTIONS G/P8 010 ROOMS THAT WORK ROOMS THAT WORK G/P9 011 CORPORATE CORPORATE RATE G/P10 012 CONCIERGE EXECUTIVE LEVEL G/P11 013 GUARANTEE GUARANTEE POLICIES G/P12 014 DEPOSIT DEPOSIT POLICIES G/P13)>


Remember these pages are updated and maintained by the hotel associates, not Worldspan.

Hotel Associates and Levels of Participation


Next, we will briefly discuss hotel associates and levels of participation. Hotel associates participate in Hotel Select in one of three levels.


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PowerPoint - 4

Hotel Levels of Participation

• Non-AccessPlus • AccessPlus • Hotel Source

Application Sharing

1. Access a list of Hotel Select Associates.

INFO HSA <ENTER>

> HOTEL SELECT ASSOCIATES INFO HOTEL ASSOC INFO HSA HOTEL SELECT ASSOCIATES A-M >INFO HSA A-M( HOTEL SELECT ASSOCIATES N-Z >INFO HSA N-Z( **ADDITIONAL REFERENCES** HOTEL ACCESSPLUS ASSOCIATES >INFO HAP( WORLDSPAN SYSTEM ASSOCIATES >HELP ASSOCIATES( HOTEL SELECT INDEX >INFO HOTEL(>


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2. Tab to the first option and review.

INFO HSA A-M <ENTER>

HOTEL SELECT ASSOCIATES HELP HOTEL ASSOC INFO HSA A-M END ITEM /#/ INDICATES HOTEL SOURCE PARTICIPANT. ASTERISK * IN CX COLUMN INDICATES ADDITIONAL INFORMATION ON CANCELLATION NUMBER PROCESSING. EXPLANATION IS NOTED AT THE END OF THIS DISPLAY. HOTEL CHAIN SID COMMUNICATION CX GRS ASSOCIATES CODE CODE LINK NBRS ENTRY ---------------- ----- ---- ------------ ---- ----------- #ABBA HOTELS BB BBQ ACCESSPLUS YES >G/HTL/BBQ( #ACCOR RES. SVCS RT RTQ ACCESSPLUS YES >G/HTL/RTQ( #AC HOTELS AR ARQ ACCESSPLUS YES >G/HTL/ARQ()>


This page lists hotel associates, their chain code, the Worldspan ID for the specific associate SID, their communication link, whether the associate participates in cancellation numbers, and the entry to access their Global Reference System (GRS) information. The Communication Link column indicates AccessPlus or non-AccessPlus participation. The CX NBRS column indicates YES if the hotel chain returns a cancellation number. An asterisk (*) in the CX column indicates additional information on cancellation number processing. The last column is the entry to access the hotel associate’s GRS information. An in-depth study of participation levels is covered in the Advanced Hotel Booking virtual class. Let’s learn the four step process to booking a hotel.


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Four Step Process to Book a Hotel


Worldspan recommends the four-step process to book a hotel: 1. Request a hotel list (HL) 2. Check availability (HA) 3. Review hotel rules (HR) 4. Sell the hotel room type (H0)

1. Access HELP HBOOK and review the four steps to book a hotel.

HELP HBOOK <ENTER>

FOUR STEP PROCESS TO BOOK/SELL A HOTEL HELP HBOOK STEPS 1. HOTEL LIST CONTINUING AIR SEGMENT EXISTS HLS1/NP-2/DD-10 NO CONTINUING AIR SEGMENT HLS1/D-12DEC2/DD-10 NO SEGMENT SELECT HLMEM9DEC12DEC2/DD-10 2. AVAILABILITY HA2 3. RATE RULES HR4 4. SELL FROM RATE RULES H0/G-CCAX3728111222333EXP09-03 )>


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Hotel List


The first step in selling a hotel is to request a list of hotel properties for the desired location or specific hotel.

To ensure location accuracy, each hotel property is indexed in the Hotel Select database by reference points. A reference point is a city, airport, location, or other point of interest referenced by the hotel. Hotel lists are requested in several ways: • By city or airport code • By state or country code and reference point • By reference point code or name • From an area list 1. Access HELP HL and review the entries to request a Hotel

List.

HELP HL <ENTER>

HOTEL SELECT LIST HELP HOTEL LIST HELP HL BY ADDRESS ADD ADDRESS HL/AD-1805 DERNE AVE CHANGE ADDRESS HL/AD-1800 COOK DRIVE DELETE ADDRESS HL/AD- BY CITY CODE HLATL WITH DATES AND NBR OF PERSONS HLATL23DEC27DEC2 WITH DISTANCE/DIRECTION OPTION HLATL23DEC27DEC2/DD-10 WITH OPTIONS HLPHL/C-HI/B-K-Q BY AIRPORT CODE-HOTELS IN ARPT AREA HLALAX/D1SEP2SEP2/DD-5 BY 4-6 CHARACTER REFERENCE POINT CODE HLSTONEM/D1SEP2SEP2 BY PROPERTY AMENITY H/AM- FROM AVAILABILITY OR DETAIL HL)>


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Hotel lists can be displayed using: • Address • City or airport codes • State codes and reference points • Country codes and reference points • Reference point codes • Reference point names • PNR segment number • Area list line number

2. Request a Hotel List for LAS and review the Hotel List display.

HLLAS <ENTER>

(a) NV-LAS VEGAS (b) CURRENCY: USD /NP-1 /DD-5 **DATES NOT SPECIFIED../RR HAS NOT BEEN APPLIED** (c) (d) (e) (f) (g) LN CO PROPERTY NAME ADDRESS DD 001 #LW BELLAGIO TOWERS LAS VEGAS NV 89109 4S 002 HC BOULDER STATION HOTE LAS VEGAS NV 89121 4SE 003 #UZ ROYAL VACATIONS SUIT LAS VEGAS NV 89109 3SW 004 HC TRAVELODGE DOWNTOWN LAS VEGAS NV 89101 1SE 005 #UZ DOWNTOWNER MOTEL LAS VEGAS NV 89101 1SW 006 HC RAMADA INN SPEEDWAY NORTH LAS VEGAS NV 890 3N 007 #YX MONTE CARLO RESORT A LAS VEGAS 5SW (h) >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES>


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Consistent with the Worldspan Hotel Select program, hotel properties are displayed in random order. One screen can display all Hotels.com properties and additional properties display later in the hotel list. Properties listed through Hotels.com can also be listed with their chain code in the hotel list, but the chances of both properties appearing in the same screen are unlikely. Discuss the Hotel List Display Explanation

Label Header Description a NV – LAS VEGAS Reference Point used in the HL entry

(e.g., city code, airport code, or reference point).

b CURRENCY Currency Code for hotel rate. c LN Line Number for each hotel property in

the list display to access Property Availability or Hotel Detail.

d CO Two-character Chain Code. Symbols preceding the chain code indicate the following: $ - AccessPlus hotel property returns a confirmation prior to end transaction. # - Hotel Source property provides an instant confirmation number, and access to their central reservations for availability and rates. HC prior to property name indicates a Hotels.com property.

e PROPERTY NAME Name of Hotel Property f ADDRESS Street Address or city name as

indicated in the Hotel Default Record. g DD Distance and Direction of the hotel

property is located from the reference


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Label Header Description point in the upper left corner of the Hotel List display. An asterisk (*) in the DD column indicates the property’s exact location has not been determined; the information shown may be based on city-center.

h HA HD HLD

Tab prompts to access: • HA - Hotel Property Availability • HD - Hotel Detail • HLD - More Hotel Properties

Hotel List Continuation Entries


Continuation entries are used to maneuver around the Hotel List display.

1. Move Down in the hotel list display.

HLD <ENTER>

(HLT = HOTEL LIST DOWN)

2. Move Up in the hotel list display.

HLU <ENTER>

(HLT = HOTEL LIST UP)


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3. Redisplay the hotel list.

HL* <ENTER>

(HL* = HOTEL LIST DISPLAY)


The HL* entry redisplays the last hotel list screen, not the beginning of the hotel list.

4. Move to the top of the hotel list display.

HLT <ENTER>

(HLT = HOTEL LIST TOP)

Hotel List Options


The hotel search can be customized to list specific hotel properties, based on the client’s needs, by appending options to the initial hotel list request.


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1. Access HELP HOPT and review the list of options.

HELP HOPT <ENTER>

HOTEL SELECT OPTIONS - INDEX HELP HOPTIONS HELP HOPT IN THE EXAMPLE COLUMN - - PERIOD /./ INDICATES NO ADDITIONAL INFORMATION REQUIRED - BLANK INDICATES ADD FREE FORM TEXT AFTER THE OPTION DESCRIPTION OPTION EXAMPLE REFERENCE ----------- ------ ------- --------- ACCESSPLUS ASSOC. /AP . >HELP H/AP-( ADDRESS /AD- /AD-1 MAIN ST >HELP H/AD-( ARRIVAL INFORMATION /ARR- /ARR-NW1-5PM >HELP H/ARR-( BED TYPE /B- /B-2Q >HELP H/B-( BOOKING CODES /BC- /BC-R >HELP H/BC-( BOOKING SOURCE /BS- /BS-12345678 >HELP H/BS-( CANCELLATION NUMBER /CX- /CX-123456 >HELP H/CX-( CANCELLATION POLICY /CXP- >HELP H/CXP-( CHAIN CODE /C- /C-HI-MC >HELP H/C-( COMMISSION FIELD /CM- /CM-USD$50.00 >HELP H/CM-( CONFIRMATION NUMBER /CF- /CF-A258HST >HELP H/CF-( CORPORATE DISCOUNT /CD- /CD-343AVIS >HELP H/CD-( CRIB /CR- /CR-1 >HELP H/CR-( DATE /D /D14SEP17SEP >HELP H/D-( DISTANCE/DIRECTION /DD- /DD-10 >HELP H/DD-( EARLY CHECK-OUT PEN /CKP- >HELP H/CKP-( EQUIVALENT CURRENCY /E- /E-GBP >HELP H/E-( EXTRA ADULT /EX- /EX-1 >HELP H/EX-( EXTRA CHILD /EC- /EC-1 >HELP H/EC-( EXACT MATCH /EM . >HELP H/EM-( FAMILY PLAN /F . >HELP H/F-( FIRE SAFETY ACT /FS . >HELP H/FS-()>

2. Move Down to view additional entries.

MD <ENTER>


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The system searches only those hotel properties requested, based on the specified options. All option identifiers followed by specific data require a dash as a separator between the code and the data. Although the dash is not mandatory for all of these options, the dash is used for consistency.

Option Description /AD- Used to display a hotel list using the hotel street

Address as a search parameter (e.g., /AD-1847 CHAPULTEPEC BLVD).

/AM- Used to retrieve a list of hotels based on property Amenities requested (e.g., HLATL/AM-BC-CB). To display the list of amenities, enter HG*AM

/C- Chain Code is used to limit a request to specific hotel chain. To request a hotel list using the Hotel Loyalty participant code (all hotel chains associated to the company), see HC-LOYALTY

/D Used to specify check-in and/or check-out Dates. When check-out date is not included in entry, Worldspan assumes one night. Maximum date range is 99 nights.

/DD- Used to specify the maximum Distance and/or Direction from the city, airport, or reference point to the hotel property. The system assumes a 40-mile radius from the reference point if no /DD- data is specified. Radius up to 75 miles can be requested. A range of distance can also be requested. Maximum of three numbers for distance and two letters for compass point direction.

/H- Hotel Property Name is used to request hotel by name as stored in hotel database. It is valid with HL, HA, and HN entries.

/MR-

Maximum Rate is used to list hotel properties within a specified rate range. This option is verified solely within the Worldspan database. It is not verified through the hotel associate link.


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Option Description /NP- The hotel system requires a Number of Persons field,

which can be entered after the out date (/D-DDMM2) or in the /NP- option field /NP-2.

/PH- Used to display a hotel list using the hotel Phone number as a search parameter (e.g., HLATL/PH-7702223333).

/SC- Same Country is used to request only those hotels within the same country. This option is most helpful when requesting a hotel list in Europe.

/Z- Zip (Postal) Code is used to specify hotel properties within a certain zip (postal) code.

From this list, review some of the common options using the HELP HOPT page. Hotels.com properties display with the disclaimer NO RATES AVAILABLE when the rate range (/RR) indicator is specified in an HL entry.

3. Display a hotel list for BUF.

HLBUF <ENTER>

NY-BUFFALO CURRENCY: USD /NP-1 /DD-5 **DATES NOT SPECIFIED../RR HAS NOT BEEN APPLIED** LN CO PROPERTY NAME ADDRESS DD 001 #HX HAMPTON INN STES BUF BUFFALO NEW YORK 14202 0 002 #CZ COMFORT SUITES DOWNT BUFFALO NY 14203 0 003 #HY HYATT REGENCY BUFFAL BUFFALO NEW YORK 14202 0 004 #DT DOUBLETREE CLUB BUFF BUFFALO NY 14203 1NE 005 #BW BEST WESTERN INN ON BUFFALO NY US 14202 0 006 #HJ HOWARD JOHNSON FORT @FORT ERIE ON CA L2A 1M 2NW 007 #HI HOLIDAY INN FORT ERI @FORT ERIE ON CA L2A 1P 5W >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES>


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This list includes properties in countries other than the city requested (e. g., Canada, in this case). Foreign properties are indicated by a @ symbol shown in the second column.

4. Recall the initial hotel list entry.

F5 If your default is not set to SC (Same Country), move to the end of the initial entry (HLBUF), add the /SC option, and <ENTER>.

HLBUF/SC- <ENTER>

NY-BUFFALO CURRENCY: USD /NP-1 /DD-5 /SC **DATES NOT SPECIFIED../RR HAS NOT BEEN APPLIED** LN CO PROPERTY NAME ADDRESS DD 001 #HX HAMPTON INN STES BUF BUFFALO NEW YORK 14202 0 002 #DT DOUBLETREE CLUB BUFF BUFFALO NY 14203 1NE 003 #HI HOLIDAY INN EX STES BUFFALO NY US 14206 4E 004 #CZ COMFORT SUITES DOWNT BUFFALO NY 14203 0 005 #BW BEST WESTERN INN ON BUFFALO NY US 14202 0 006 #AM ADAMS MARK BUFFALO BUFFALO NY US 14202 0 007 #YX THE MANSION ON DELAW BUFFALO 1N >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES>


Notice the hotel list only displays properties within the United States. The /C option includes Hotel Loyalty, which allows accesses to all chains participating in the same Frequent Guest Program.


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5. Display HC-Loyalty to determine hotel participants.

HC-LOYALTY <ENTER>

HOTEL LOYALTY ASSOCIATES CW ALL CARLSON WORLDWIDE BRANDS LOYALTY CODES - RD CX PD RE PK EC ALL CHOICE BRANDS LOYALTY CODES - CC CI EO MZ QI RI SZ FW CZ EH ALL HILTON HOTELS BRANDS LOYALTY CODES - HH HL HX HG DT ES SH GI EM ALL MARRIOTT BRANDS LOYALTY CODES - MC RC FN NR BR ET TO XV CY VC ZC SW ALL STARWOOD WORLDWIDE BRANDS LOYALTY CODES - SI WI WH EW EXCLUSIVE WORLDHOTELS LOYALTY CODES - SR YS TR WW )>

6. Redisplay the hotel list.

HL* <ENTER>

7. Recall the initial hotel list entry for BUF. Move the cursor to

the end of the initial entry (HLBUF), add the /C-EH option to request Hilton properties, and <ENTER>.

HLBUF/C-EH <ENTER>

NY-BUFFALO CURRENCY: USD /CEH /NP-1 /DD-5 **DATES NOT SPECIFIED../RR HAS NOT BEEN APPLIED** LN CO PROPERTY NAME ADDRESS DD 001 #DT DOUBLETREE CLUB BUFF BUFFALO NY 14203 1NE 002 #HX HAMPTON INN STES BUF BUFFALO NEW YORK 14202 0 >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES>


0805 Page 29


This option is particularly effective when wanting to keep Frequent Guest Program point accumulation within the same Hotel Loyalty group. 8. Display a hotel list for Ft. Lauderdale, including distance and

direction option of 15 miles.

HLFLL/DD-15 <ENTER>

FL-FORT LAUDERDALE CURRENCY: USD /NP-1 /DD-15 **DATES NOT SPECIFIED../RR HAS NOT BEEN APPLIED** LN CO PROPERTY NAME ADDRESS DD 001 #SI SHERATON STE CYPRESS FORT LAUDERDALE FL US 6N 002 #IP PREMIERE HOTEL FT LAUDERDALE BEACH FL 2E 003 #ES EMBASSY STE FORT LAU FT LAUDERDALE FL 33316 2S 004 #HI HOLIDAY INN GOLDEN G NORTH MIAMI FL US 3316 14S 005 #HX HAMPTON INN STES FLL HOLLYWOOD FLORIDA 3302 5S 006 #BU BAYMONT I S SAWGRASS SUNRISE FL 33325 12W 007 HC VACATION VILLAGE BON FT LAUDERDALE FL 33326 15W >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES>


To delete a hotel list option, repeat the list entry, repeating only the option. Do not include option data after the dash.


Page 30 0805

9. Delete the distance and direction option.

HL/DD- <ENTER>

FL-FORT LAUDERDALE CURRENCY: USD /NP-1 LN CO PROPERTY NAME ADDRESS DD 001 #OZ SUPER 8 MIAMI FL MIAMI FL US 33137 22S 002 HC FOUR AMBASSADORS SUI MIAMI FL 33131 25S 003 HC STAYBRIDGE STES MIA MIAMI FL 33172 25SW 004 #HX HAMPTON INN HALLANDA HALLANDALE BEACH FL 33 10S 005 #UI ESSEX HOUSE HOTEL AN MIAMI BEACH FL US 3313 24S 006 #KH CIRCA 39 MIAMI BEACH 22S 007 #TO TOWNEPLACE SUITES FT FT LAUDERDALE FL 33309 5NW 008 #BR RENAISSANCE EDEN ROC MIAMI BEACH FL 33140 21S >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES>


Notice the response shows hotels outside the 15-mile radius requested in the first entry.

Hotel List from an Itinerary Segment


Most hotel lists can be requested from PNR itinerary segments.

1. Display your PNR.

*-XXXXXX (X = NAME) <ENTER>


0805 Page 31

1P- 3AEZNQ 1.1AUSTIN/CYNTHIA*ADT 1 DL1127Y 01DEC TH ATLFLL HK1 1000A 1151A/O $ E 2 DL 787Y 04DEC SU FLLATL HK1 940A 1134A/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MARY T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST *** >

2. Request a hotel list for Segment 1 within a 10-mile radius.

HLS1/DD-10 <ENTER>

(a) (b) FL-FORT LAUDERDALE IN THU 01DEC/OUT SUN 04DEC (c) (d) CURRENCY: USD /NP-1 /DD-10 (e) (f) (g) (h) (i) LN CO PROPERTY NAME ADDRESS DD 001 #MX MOTEL 6 POMPANO BEAC POMPANO BEACH 8N 002 HC RIVERSIDE HOTEL FORT LAUDERDALE FL 333 0 003 C #LI VILLA SINCLAIR BEACH HOLLYWOOD 8S 004 A #WV LAGO MAR RESORT HOTE FT LAUDERDALE FL 33316 2SE 005 A #CZ COMFORT STS FT LAUDE DAVIE FL 33317 6SW 006 #BW BEST WESTERN OCEANSI FORT LAUDERDALE FL US 2SE 007 A #HI HOLIDAY INN HOLLYWOO HOLLYWOOD FL US 33020 7S 008 HC LA CASA DEL MAR SOBE FORT LAUDERDALE 2E (j) (k) (l) >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES>


Page 32 0805


Review the Hotel List Display Explanation Label Header Description

a FL-FORT LAUDERDALE Reference point used in the entry always appears in the upper left corner of the screen.

b IN THU 01DEC/OUT SUN 04DEC

Check-in and check-out day and date.

c CURRENCY Currency code of the agent’s CRT, unless the equivalent currency option (/E-) is specified.

d /NP-1 /DD-10 Option(s) included in the hotel list entry and applied to the search.

e LN Line Number for each hotel property in the list. Status codes to the right of the line number apply to Integrated Hotel Source Availability participants: A - Available for sale R - On Request C - Closed out/not available O - Rate plan other than specified in request is available

f CO Two-character Chain Code for each property: $ - Preceding the chain code indicates AccessPlus participant. # - Preceding the chain code indicates Hotel Source participant.

g PROPERTY NAME Hotel Property Name (e.g., HC prior to property name indicates a Hotels.com property).

h ADDRESS Hotel Property Address i DD Distance and Direction given in


0805 Page 33

Label Header Description relationship to the reference point. The system assumes a 75-mile radius from the reference point unless the /DD- option is used or a distance parameter is set in the Hotel Default Record. Distances can be specified in a direction and a mileage range. An asterisk (*) indicates exact distance has not been determined.

j HA Tab prompt to request specific property availability. To request availability, type the line number from the list display and enter.

k HD Tab prompt to request hotel detail for a specific hotel property. To request detail, type the line number from the list display and enter.

l HLD Tab prompt to move down in the list display. To move down, tab to HLD and enter.

Let’s review more ways to request and change a list. 3. Request a hotel list using San Francisco Airport (SFO)

checking in the 15th of next month, checking out on the 18th, and use a distance of 20 miles.

HLASFO/DDDMMMDDMMM1/DD-20

D = DATE DD = DAY OF THE MONTH

MMM = MONTH 1 = NUMBER OF PERSONS

DD = DISTANCE AND DIRECTION <ENTER>


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ASFO IN THU 15SEP/OUT SUN 18SEP CURRENCY: USD /NP-1 /DD-20 LN CO PROPERTY NAME ADDRESS DD 001 A #TO TOWNPLC STS REDWD CY REDWOOD CITY CA 94065 10SE 002 #UZ INN AT THE OPERA SAN FRANCISCO CA 94102 11N 003 #FA FAIRMONT SAN FRANCIS SAN FRANCISCO CA US 94 12N 004 HC SERRANO HOTEL SAN FRANCISCO CA 94102 12N 005 A #HJ HOWARD JOHNSON EXP S SAN MATEO CA US 94403 6SE 006 C #JV PETITE AUBERGE SAN FRANCISCO CA 94108 12N 007 #WO TRAVELERS INN SOUTH SAN FRANCISC CA 5NW 008 #BW BEST WESTERN RIVIERA MENLO PARK CA US 94025 16SE >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES>

Instructor’s Notes

The upper left corner now displays the reference point ASFO. The distance and direction is from the San Francisco Airport. The reference point may be changed to another airport by redisplaying the hotel list and specifying the airport. A continuation entry changes the reference without retyping the whole entry: • HL* - New reference • HL*A - Airport code (if the reference point is an airport, insert an A

before the reference)

4. Change the reference point to the city center of San Francisco.

HL*SFO <ENTER>


0805 Page 35

CA-SAN FRANCISCO IN THU 15SEP/OUT SUN 18SEP CURRENCY: USD /NP-1 /DD-20 LN CO PROPERTY NAME ADDRESS DD 001 HC RED ROOF INN BURLINGAME CA 94010 13S 002 A #TL TRAVELODGE SAN FRAN MILLBRAE CA US 94030 12S 003 A #DI DAYS INN OAKLAND AIR OAKLAND CA US 94621 12E 004 #UZ THE POWELL HOTEL SAN FRANCISCO CA 94102 1NE 005 #OM OMNI SAN FRANCISCO H SAN FRANCISCO CA 94104 2NE 006 #KC HOTEL TRITON SAN FRANCISCO CALIFORN 1NE 007 HC RADISSON VILLA HOTEL SAN MATEO 18S 008 #LM CORAL REEF INN AND S ALAMEDA CA 94501 9E >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES>

Instructor’s Notes

The upper left corner reference point has been changed to San Francisco. Options included in an original request are retained even when changing locations.

A hotel list can be requested using state and reference points. This is discussed in more detail in the Advanced Hotel Booking virtual class.

Property Availability


Once the client’s preferred hotel is identified, the second step in the booking process is to access specific property availability for more rates, room descriptions, and bed types.

1. Redisplay your PNR. *R

<ENTER>


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1P- 3AEZNQ 1.1AUSTIN/CYNTHIA*ADT 1 DL1127Y 01DEC TH ATLFLL HK1 1000A 1151A/O $ E 2 DL 787Y 04DEC SU FLLATL HK1 940A 1134A/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MARY T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST *** >

2. Request a hotel list from Segment 1, requesting Hotels.com (HC properties only).

HLS1/C-HC <ENTER>

FL-FORT LAUDERDALE IN THU 01DEC/OUT SUN 04DEC CURRENCY: USD /CHC /NP-1 /DD-5 LN CO PROPERTY NAME ADDRESS DD 001 HC SHERATON YANKEE CLIP FT LAUDERDALE 2SE 002 HC AMERISUITES FORT LAU FORT LAUDERDALE 2S 003 HC I 95 HOTEL FT LAUDERDALE FL 33309 4N 004 HC BEST WESTERN MARINA FT LAUDERDALE 2SE 005 HC SHERATON YANKEE TRAD FT LAUDERDALE 1NE 006 HC FT LAUDERDALE BEACH FT LAUDERDALE 5N 007 HC BEST WESTERN OAKLAND FT LAUDERDALE 3NE 008 HC LA CASA DEL MAR SOBE FORT LAUDERDALE 2E >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES>

3. Access property availability with a line number from the list display and review.

<TAB>

HA(2 PROPERTY AVAILABILITY <ENTER>


0805 Page 37

**HOTEL SOURCE** (a) (b) (c) HC AMERISUITES FORT LAU IN THU 01DEC/OUT SUN 04DEC CURR: USD (d) (e) (f) HC02580 REF: FL-FORT LAUDERDALE PERSONS: 01 (g) (h) (i) (j) LN RATE DESCRIPTION CXP 01 453.60D* STND SUITE 1-2 ADLTS >HR( TTL HTL -TAX-FEE- SURCHARGE - CC CHRD IMMED 02 486.60D* STND SUITE 3 ADULTS >HR( TTL HTL -TAX-FEE- SURCHARGE - CC CHRD IMMED 03 521.10D* STND SUITE 4 ADULTS >HR( TTL HTL -TAX-FEE- SURCHARGE - CC CHRD IMMED (k) >HR( RATE RULES >HD( PROPERTY DETAIL >HL( LIST >H0( TO SELL >


Property availability lists all available rate plans and room types stored in the Hotel Select database.

Discuss the Property Availability Display Explanation Label Header Description

a HC AMERISUITES FORT LAU

Two-character Chain Code and hotel property name.

b IN THU 01DEC/OUT SUN 04DEC

Check-in and check-out day and date.

c CURR Currency Code of the rate stored in the hotel database.

d HC02580 Hotel Property Code is the two-character chain code followed by a two to five character property code.

e REF Reference Point included in the availability entry. This can be an airport or city code as well as reference point code.

f PERSONS Number of Persons included in the availability entry.


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Label Header Description g LN Line Number for the room type h RATE Rate associated to the room

type. The following rate code indicators may appear after the rate: # - Rate available via Hotel Source @ - Rate change during stay N - Rate on request status * - Rate includes multiple nights D - Deposit required; the guarantee/deposit indicator is always D for Hotels.com properties G - Guarantee required; all Hotels.com bookings require a deposit at time of sale L - Limited availability

i DESCRIPTION Room Description associated to the rate. Note: Hotels.com policy requires that credit cards be charged immediately, Hotels.com returns this information for all description.

j CXP Cancellation Policy Note: Hotels.com cancellation policy can be shown by hours (72H), days (03D), a hold time (10A), or a tab stop HR(. The tab stop indicates penalties should be checked in the rate


0805 Page 39

Label Header Description rules. If the field is blank, the hotel associate does not participate in cancellation policy or did not send the information.

k HR HD HL H0

Tab prompts to access: • HR - Rate Rules • HD - Property Detail • HL - Hotel List • H0 - Sell Hotel

4. Ignore this PNR.

I <ENTER>

I IGNORED

Availability by Property Code


Availability can be displayed from a hotel list or using the property code without accessing a hotel list. 1. Access HELP HA, and review specific property availability

formats.

HELP HA <ENTER>


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HOTEL SELECT AVAILABILITY HELP HAVAIL HELP HA TO DISPLAY AVAILABILITY - BY EXACT PROPERTY NAME HALAX9AUG15AUG2/H-LE PARC HOTEL W/ OPTIONS HAPHX5NOV8NOV2/B-1K/H-BELL MOTEL BY PROPERTY CODE HAP-HI2155/D25AUG30AUG2 W/ OPTIONS HAP-MCSEAWA/D7SEP9SEP2/MR-75 BY REFERENCE POINT CODE HAWORLAT/HNOVOTEL WEST/NP-2/ D1SEP2SEP BY REFERENCE POINT NAME W/COUNTRY CODE HACFR-EIFFEL TOWER/HRITZ/NP-2/ D1SEP2SEP W/STATE CODE HACA-DISNEYLAND/HRAMADA/NP-2/ D1SEP2SEP W/O STATE OR COUNTRY HA-GRAND CANYON/HHOLIDAY INN/)>


When using the hotel name it does not have to be an exact match. Worldspan has an internal process for matching the name with the best results. The option for using a specific hotel name is /H and HAP- for the property code.

2. Request hotel availability for Hotels.com property HC02580, checking in the 10th of next month and checking out the 12th for 1 person.

HAP-HC02580/D10MMM12MMM1 <ENTER>

**HOTEL SOURCE** HC AMERISUITES FORT LAU IN MON 10OCT/OUT WED 12OCT CURR: USD HC02580 REF: FL-FORT LAUDERDALE PERSONS: 01 LN RATE DESCRIPTION CXP 01 303.00D* STND SUITE 1-2 ADLTS >HR( TTL HTL -TAX-FEE- SURCHARGE - CC CHRD IMMED 02 325.00D* STND SUITE 3 ADULTS >HR( TTL HTL -TAX-FEE- SURCHARGE - CC CHRD IMMED 03 348.00D* STND SUITE 4 ADULTS >HR( TTL HTL -TAX-FEE- SURCHARGE - CC CHRD IMMED >HR( RATE RULES >HD( PROPERTY DETAIL >HL( LIST >H0( TO SELL >


0805 Page 41


The response is the AmeriSuites’ availability in Fort Lauderdale, FL.

Rate Rules


The third step in the booking process is to access the Rate Rules for guarantee and cancellation information. Some rate plans and room types have cancellation penalties. Rate Rules should be checked prior to booking the room to avoid cancellation charges. 1. Access and review the Rate Rules for rate on Line 1.

<TAB ONCE> HR(1 RATE RULES <ENTER>

**HOTEL SOURCE** HC02580 AMERISUITES FORT LAUDERDALE IN MON 10OCT/OUT WED 12OCT NBR PERSONS: 1 HC BKG CODE: 012 RATE: 133.00 USD STARTING 10OCT FOR 2 NIGHT(S) ROOM RATE DETAIL: 303.00 USD TOTAL AMOUNT OF STAY DESCRIPTION: STND SUITE 1-2 ADLTS CREDIT CARD CHARGED IMMEDIATELY CREDIT CARDS ACCEPTED: AX CA DC DS IK VI CANCELLATION POLICY HOTELS.COM. BOOKINGS ARE SUBJECT TO A 25 US D FEE FOR ANY CANCELLATION-CHANGE. IF CANCELLATION OCCURS WITHIN THE CANCELLATION POLICY PERIOD A CHARGE OF ONE- NIGHT?S ROOM R )>


Page 42 0805

MB <ENTER>

DESCRIPTION: STND SUITE 1-2 ADLTS CREDIT CARD CHARGED IMMEDIATELY CREDIT CARDS ACCEPTED: AX CA DC DS IK VI CANCELLATION POLICY HOTELS.COM. BOOKINGS ARE SUBJECT TO A 25 US D FEE FOR ANY CANCELLATION-CHANGE. IF CANCELLATION OCCURS WITHIN THE CANCELLATION POLICY PERIOD A CHARGE OF ONE- NIGHT?S ROOM R ATE TAX RECOVERY CHARGES AND SERVICE FEES WILL BE ASSESSED. NO REFUNDS WILL BE MADE FOR NO-SHOWS OR EARLY CHECKOUTS. CANCEL PE RIOD IS: 24HRS @ 4P TOTAL RATE INCLUDES TAX RECOVERY CHARGES AND SERVICE FEES >HA( SPECIFIC AVAIL >HD( DETAIL >H0( TO SELL END DISPLAY >


The rate rule includes information specific to this rate including the booking code, daily and total rates, credit cards accepted, and cancellation penalty. To sell a hotel through Hotel Source, it must be sold through either Hotel Source availability or rate rules. If the hotel is sold from any other display the hotel becomes an AccessPlus ($) segment. Let’s look at an AccessPlus rate rule. 2. Request hotel availability for the Monte Carlo Resort

(MN3770) arriving the 20th of next month departing the 22nd for 1 person.

HAP-FNLASFI/D20MMM22MMM1 <ENTER>


0805 Page 43

**HOTEL SOURCE** YOUR MARRIOTT AWAITS FN FAIRFIELD LAS VEGAS IN WED 20JUL/OUT FRI 22JUL CURR: USD FNLASFI REF: NV-WINCHESTER PERSONS: 01 LN RATE DESCRIPTION CXP 01 99.00 WEEKDAY RATE * 2 DOUBLE BEDS * MAX 4 PPL * 06P INCLUDES CONTINENTAL BREAKFAST AND FREE WIRELESS HIGH SPEED INTERNET ACCESS 02 99.00 KSOF * 1 KING BED W SOFA * MAX 3 PPL * 06P INCLUDES CONTINENTAL BREAKFAST AND FREE WIRELESS HIGH SPEED INTERNET ACCESS 03 129.00L SPECIAL EVENT RATE * 1 QUEEN BED * MAX 2 06P PPL * INCLUDES CONTINENTAL BREAKFAST AND FREE WIRELESS HIGH SPEED INTERNET )>

MD <ENTER>

INCLUDES CONTINENTAL BREAKFAST AND FREE WIRELESS HIGH SPEED INTERNET ACCESS 03 129.00L SPECIAL EVENT RATE * 1 QUEEN BED * MAX 2 06P PPL * INCLUDES CONTINENTAL BREAKFAST AND FREE WIRELESS HIGH SPEED INTERNET 04 99.00 AAA AMERICAN AUTO ASSOC. * 2 DOUBLE BEDS * 06P MAX 3 PPL INCLUDES CONTINENTAL BREAKFAST DAILY * ID REQUIRED * 05 99.00 AAA AMERICAN AUTO ASSOC. * 1 KING BED W 06P SOFA BED * MAX 3 PPL INCLUDES CONTINENTAL BREAKFAST DAILY * ID REQUIRED * >HR( RATE RULES >HD( PROPERTY DETAIL >HL( LIST >H0( TO SELL >

3. Request rate rules for the rate on Line 1.

HR1 <ENTER>


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**HOTEL SOURCE** (a) FNLASFI FAIRFIELD LAS VEGAS (b) (c) IN WED 20JUL/OUT FRI 22JUL NBR PERSONS: 1 (d) (e) FN BKG CODE: REGA00 RATE: 99.00 USD PER NIGHT 20JUL - 22JUL ROOM RATE DETAIL: ALL KNOWN TAXES/FEES/SURCHARGES 9.000 PERCNT COMP OCCUP TX PER NT 215.82 USD TOTAL AMOUNT OF STAY (f) DESCRIPTION: WEEKDAY RATE * 2 DOUBLE BEDS * MAX 4 PPL * INCLUDES CONTINENTAL BREAKFAST AND FREE WIRELESS HIGH SPEED INTERNET ACCESS 107.91 USD CANCEL PENALTY PER ROOM CANCEL PERMITTED BEFORE 6PM DAY OF ARRIVAL, HOTEL TIME )>


Discuss the Rate Rule Display Label Header Description

a FNLASFI FAIRFIELD LAS VEGAS

Chain, property code, and property name displayed from the Worldspan database, based on the property code indicated.

b IN WED 20JUL/OUT WED 22JUL

Check-in and check-out day and date from the request entry. The system calculates and displays the corresponding day of the week for each date.

c NBR PERSONS Number of persons, rate is determined based on number of persons.

d RATE Rate data for either one person or two persons. If two different rates rules are applicable for the specified date range, the highest rate is displayed.

e FN BKG CODE: REGA00 Booking code for Fairfield Las Vegas f DESCRIPTION Rate description provided by the hotel

chain.


0805 Page 45

4. Move down to review cancellation requirements and action prompts.

MD

<ENTER>

ROOM RATE DETAIL: ALL KNOWN TAXES/FEES/SURCHARGES 9.000 PERCNT COMP OCCUP TX PER NT 215.82 USD TOTAL AMOUNT OF STAY DESCRIPTION: WEEKDAY RATE * 2 DOUBLE BEDS * MAX 4 PPL * INCLUDES CONTINENTAL BREAKFAST AND FREE WIRELESS HIGH SPEED INTERNET ACCESS 107.91 USD CANCEL PENALTY PER ROOM (g) CANCEL PERMITTED BEFORE 6PM DAY OF ARRIVAL, HOTEL TIME COMMISSIONABLE RATE $ THANK YOU FOR BOOKING FAIRFIELD INNS BY MARRIOTT $ (h) >HA( SPECIFIC AVAIL >HD( DETAIL >H0( TO SELL END DISPLAY >

Discuss the Rate Rule Display (Continued) Label Header Description

g CANCEL PERMITTED BEFORE 6PM DAY OF ARRIVAL

Cancellation is permitted anytime before 6:00pm on the day of arrival.

h HA HD H0

Tab prompts to access: • HA - Specific Availability • HD - Hotel Detail • H0 - Sell Hotel


Once the rules have been displayed and deposit options reviewed, step four (Sell from Rate Rules) is next.


Page 46 0805

5. Ignore this PNR.

I <ENTER>

I IGNORED

Sell from Rate Rules


The fourth step in the booking process is to reserve the room. The current rate/room type can be sold from the Rate Rules display.

1. Access HELP H0 and review the entries to sell from the rate rules.

HELP H0 <ENTER>

MD

<ENTER>


0805 Page 47

> HOTEL SELECT - SELL FROM AVAILABILITY/LIST/DETAIL HELP H0 FROM AVAILABILITY DISPLAY-- SELL ROOM H0/R-A1K W/ OPTIONS H0/R-B2D/CD-123CBS/FG-1S34 W/NBR OF ROOMS H0/R-A1K/N-2 SELL BY LINE NUMBER H01 SELL BY RATE PLAN H0/P-COR FROM HOTEL LIST BY LINE NUMBER-- IF DATE/NBR PERSONS IN HL REQUEST H0L3/R-C1K W/DATE/NBR PERSONS H0L3/D15OCT18OCT2/R-B1KCOR W/RATE PLAN CODE H0L1/P-GEN W/DATE/OPTIONS H0L3/D5OCT8OCT2/G-CCAX3727123389EXP1-96 CREATE MK/ML SEGMENT H0L2@ML/R-B1KCOR FROM HOTEL DETAIL-- IF DATE/NBR PERSONS IN HD REQUEST H0/R-A1K W/DATE/NBR PERSONS H0/R-E1K/D4OCT7OCT/NP-2 CREATE MK/ML SEGMENT H0@MK/R-A1K FROM HOTEL RATE RULE-- H0 W/OPTION H0/G-DEP>


Associates determine the deposit options allowed or if deposits are accepted.


1P- 3AUJJI 1.1DEAN/CHRIS*ADT 1 DL 497Y 21OCT FR ATLSLC HK1 950A 1155A/O $ E 2 DL1178Y 25OCT TU SLCATL HK1 1027A 405P/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MARY T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST *** >


Page 48 0805

3. Request a hotel list from Segment 1, for 2 people, requesting Sheraton Hotels (SI). Access availability for the hotel on Line 1. Request rate rules for Line 1.

HLS1/NP-2/C-SI

<ENTER>

<TAB> HA1

<ENTER>

HR1 <ENTER>

**HOTEL SOURCE** SI1327 SHERATON CITY CTR HTL SALT LAK IN FRI 21OCT/OUT TUE 25OCT NBR PERSONS: 2 SI BKG CODE: I1KRAC RATE: 219.00 USD PER NIGHT STARTING 21OCT FOR 4 NIGHTS ROOM RATE DETAIL: 6.60 PERCNT ST/PRO TX PER NT BEG 21OCT FOR 4 NTS 5.86 PERCNT MISC PER NT BEG 21OCT FOR 4 NTS 985.15 USD TOTAL AMOUNT OF STAY DESCRIPTION: 1K BED RACK RATE RACK RATE SWEET SLEEPER BED CLUB FLOOR NON-SMOKING CONTINENTAL BRKFST TURNDOWN SERVICE 1K BED RACK RATE )>

4. Sell from the rate rule for the name in your PNR using the Booking Source (/BS-).

>H0/NM-NAME PNR/BS-00000000/W- 00000000 = 8-DIGIT IATA NUMBER /W- = WRITTEN CONFIRMATION

<ENTER>

HHL SI SS01 SLC IN21OCT OUT25OCT 1327 -SI SHERATON CITY CTR HTL SALT LAK/NP-2/R-I1KRAC/RG-USD 219.00 /RD-1K BED RACK RATE RA CK RATE/BS-00000000/NM-DEAN CHRIS/CXP-CXL AFTR21OCT05TM18:00 AMT :219.00 USD/W-300 GALLERIA PARKWAY ATL GA 30039 /CF-C401238913 # SI# THANK YOU FOR CHOOSING SHERATON HOTELS AND RESORTS WORLDWIDE #SI# >


0805 Page 49

5. Ignore this PNR.

I <ENTER>

I IGNORED


For non-AccessPlus associates, the confirmation number is returned after end transaction. An advisory message may appear with cancellation or deposit information. This message is not appended to the confirmed segment. Remember, Hotel Source participants advise in availability if a guarantee or deposit is required. To determine which formats the associate uses and acceptable forms of payment, see INFO XXHSOURCE.

Let’s review the four-step process to book a hotel.

Question/Answer

1. Your client needs a hotel in San Francisco checking in the 10th of

next month, checking out the 12th and prefers to stay at a Radisson Hotel. What is the first step?

A. Display a hotel list (HLSFO10MMM12MMM1/C-RD).


Page 50 0805

1. Request a hotel list in San Francisco checking in the 10th of next month, checking out the 12th for hotel chain code RD for one person.

HLSFO10MMM12MMM1/C-RD

<ENTER>

CA-SAN FRANCISCO IN MON 10OCT/OUT WED 12OCT CURRENCY: USD /CRD /NP-1 /DD-5 LN CO PROPERTY NAME ADDRESS DD 001 A #RD RADISSON MIYAKO HTL SAN FRANCISCO CA US 94 1NW 002 A #RD RADISSON HTL FISHERM SAN FRANCISCO CA US 94 2N >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES>

Question/Answer

2. Your client would like to know the available rates. What is the

second step?

A. Display property availability. 2. Request property availability for the Miyako Hotel on Line 1.

HA(1 <ENTER>

**HOTEL SOURCE** SEE HR LINE NUMBER FOR RATE RULES RD RADISSON MIYAKO HTL IN MON 10OCT/OUT WED 12OCT CURR: USD RD236 REF: CA-SAN FRANCISCO PERSONS: 01 LN RATE DESCRIPTION CXP 01 119.00G 1K-NSK-ACCESSIBLE-GUEST ROOM -BLCNY-CTYVW- 02D 02 129.00G 1K-NSK-CLUB KING ROOM-WHIRLPOOL-HIGH SPEED 02D 03 119.00G 1K-NSK-GUEST ROOM -BLCNY-CTYVW-JAPANESE 02D 04 139.00G 1K-NSK-TOWER CORNER-CTYVW-BLCNY-JAPANESE 02D 05 119.00G 1K-SMK-GUEST ROOM -BLCNY-CTYVW-JAPANESE 02D 06 139.00G 1K-SMK-TOWER CORNER-CTYVW-BLCNY-JAPANESE 02D 07 119.00G 1Q-SMK-GUEST ROOM -BLCNY-CTYVW-JAPANESE 02D 08 119.00G 2D-NSK-GUEST ROOM -BLCNY-CTYVW-JAPANESE 02D 09 119.00G 2D-SMK-GUEST ROOM -BLCNY-CTYVW-JAPANESE 02D )>


0805 Page 51

Question/Answer

3. Your client has requested a room with 1 king bed. What is the

next step?

A. Display the Rate Rules for the rate on Line 2.

3. Request rate rules for the rate on Line 2.

HR2 <ENTER>

**HOTEL SOURCE** RD236 RADISSON MIYAKO HTL SAN FRAN IN MON 10OCT/OUT WED 12OCT NBR PERSONS: 1 RD BKG CODE: IA00297 RATE: 129.00 USD PER NIGHT STARTING 10 OCT FOR 2 NIGHTS 258.00 USD TOTAL STAY - AVERAGE 129.00 PER NIGHT DESCRIPTION: 1K-NSK-CLUB KING ROOM-WHIRLPOOL-HIGH SPEED -WHIRLPOOL - RELAX IN YOUR OWN DEEP TUB WITH JETS. -HIGH SPEED INTERNET -ROOM LOCATED ON OUR PRIVATE CLUB LEVEL -DESK- HIGH SPEED INTERNET ACCESS- DUAL PHONE LINES- DATAPORT- VOICEMAIL- COFFEE MAKER- IRON- IRON BOARD- HAIRDRYER CHECK-IN-15-00 CHECK-OUT-12-00 EXPRESS-Y THANK YOU FOR CHOOSING RADISSON. )>

4. Move down to see the guarantee and cancellation

requirements.

MD <ENTER>


Page 52 0805

GUARANTEE- MUST GTD TO AX CB DC DS JC MC VI CANCEL- CXL 2 DAYS BEFORE ARR NO CHARGE LATE CXL OR NO SHOW 1 NITE PLUS TAX EXCLUDES TAX 1 ADULT LOCATED NEAR FISHERMANS WHARF AND UNION SQUARE- AT THE BASE OF PACIFIC HEIGHTS -HOTEL OFFERS INDOOR PARKING AMD VALET PARKING AT A COST -SPRINKLERS AND SMOKE DETECTORS IN ALL AREAS FAX MACHINE AND COPIER AVAILABLE AT A NOMINAL FEE - CREDIT CARDS REQUIRED TO OPERATE MACHINES. HOTEL IS 15 MILES FROM THE SAN FRANCISCO INTERNATIONAL AIRPORT -SHUTTLE SERVICE IS AVAILABLE AT A COST AIRPORT- SAN FRANCISCO INTL ARPT DIST- 15.0MI 35MIN RT 101 NORTH TAKE THE FELL ST EXIT TURN RIGHT ON LAGUNA ST THEN )>


Note: The guarantee and cancellation requirements information.

The reservation must be guaranteed to a credit card and canceled two days before arrival.

Question/Answer

4. Your client, Mr. Robert Freeman, agrees to the rate rule. What is

the next step?

A. Sell the hotel room.

5. Type and review the entry to sell this property with a credit card as a guarantee for Mr. Robert Freeman.

H0/G-CCAX372449635312118EXP12-06/NM-FREEMAN ROBERT

<ENTER>


0805 Page 53

1 HHL RD SS01 SFO IN10OCT OUT12OCT 236 -RD RADISSON MIYAKO HT L SAN FRAN/NP-1/R-IA00297/RG-USD 129.00 /RD-1K-NSK-CLUB KING ROO M-WHIRLPOOL-HIGH SPEED/RTD-1K-NSK-CLUB KING ROOM-WHIRLPOOL-HIGH SPEED NET/BS-1P/NM-FREEMAN ROBERT/G-CCAX372449635312118EXP12-06/ CXP-CXL 1 DAY BEFORE ARRIVAL LATE CXL-NO SHOW 1 NT-S-PLUST AXCANCEL BEFORE 09-OCT-05 NO CHARGELATE CANCEL-NO SHOW CHARGED 1 47.06/CF-2Q71GQR #RD# GRQ-GUARANTEED TO AMERICAN EXPRESS /BAS 258.00/TAX 14PCT TTD-EXCLUDES TAX NO COMMISSION INFO #RD# >


If the client needs more than one hotel in a PNR, Worldspan remembers the previous form of guarantee. The H01/G-SAME entry appends the form of guarantee used in the last booked hotel segment. If there are two or more hotel segments, the H01/G-S and the segment number appends the form of guarantee used in the specified segment. When using these four steps to book a hotel, any embarrassing problems with rate restrictions, deposits or guarantee policies, and cancellation requirements can be avoided. Next, we will discuss Alternate Inn Displays. 6. Ignore this PNR.

I

<ENTER>

I IGNORED


Page 54 0805

Alternate Inn Displays


What if a property isn’t available? Many Hotel Source and AccessPlus participants participate in Alternate Inn and Alternate Room displays. To determine if an associate participates in Alternate Inn/Alternate Room displays, see INFO XXHSOURCE (XX = Hotel Chain Code).

1. Display a hotel list for ATL checking in the 4th of January and checking out the 7th for Courtyard Hotels.

HLATL/CCY/D04JAN07JAN

<ENTER>

GA-ATLANTA IN WED 04JAN/OUT SAT 07JAN CURRENCY: USD /CCY /NP-1 /DD-5 LN CO PROPERTY NAME ADDRESS DD 001 C #CY COURTYARD DTWN ATLAN ATLANTA 30303 0 002 C #CY CRTYARD ATL MIDTOWN ATLANTA GA 30318 3N >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES>

2. Request availability for the Courtyard by Atlanta Midtown.

HA (X (X = LINE NUMBER) <ENTER>

PROPERTY NOT AVAILABLE $CY$ PROPERTY NOT AVAILABLE ATLMN ATLCB: CY BUCKHEAD 4 MI N ATLMN ATLEP: CY ATLANTA EXECUTIVE PARK $CY$ ENTER HNP- FLWD BY PROP CODE AND OPTIONS TO BOOK ENTER HAP- FLWD BY PROP CODE AND OPTIONS TO DISPLAY AVAIL >


0805 Page 55


The property is not available. Hotel Source and AccessPlus associates can provide Alternate Inn options indicating distance from the original property. Look at the display. The Courtyard by Marriott Buckhead, property ATLCB is four miles north of property ATLMN. We have the option to either Direct Sell or request availability for the alternate property displayed. Remember - Include the CHAIN CODE, DATES, PROPERTY NUMBER, and NUMBER OF PEOPLE to book or display availability.

3. Request availability for Courtyard by Marriott Buckhead (ATLCB) for the same dates.

HAP-CYATLCB/D04JAN07JAN1

<ENTER>

**HOTEL SOURCE** YOUR MARRIOTT AWAITS CY COURTYARD BUCKHEAD A IN WED 04JAN/OUT SAT 07JAN CURR: USD CYATLCB REF: GA-NORTH ATLANTA PERSONS: 01 LN RATE DESCRIPTION CXP 01 169.00G REGULAR RATE * KING ROOM 1 BED *MAX 3 PPL 06P 02 169.00G REGULAR RATE * DBL DBL 2 BEDS *MAX 4 PPL 06P 03 174.00G@ BREAKFAST FOR ONE - ONE KING BED * INCLUDES 06P BREAKFAST FOR ONE AND COMPLIMENTERY HIGH SPEED INTERNET ACCESS * MAX 3 PPL 04 174.00G@ BREAKFAST FOR ONE - ONE ROOM WITH TWO 06P DOUBLE BEDS INCLUDES FREE HIGH SPEED INTERNET ACCESS MAX 4 PPL * 05 161.00G AMERICAN AUTOMOBILE ASSN * TWO DOUBLE BEDS 06P )>


The availability returned shows available rates with guarantee required. Check the rules for the desired rate and sell the accommodation.

Now let’s look at Alternate Room Displays.


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Alternate Room Displays


Hotel Source and AccessPlus participants can also participate in Alternate Room displays.

1. Direct Sell the Embassy Suites New Orleans (ES4254) checking in the 20th of December and checking out the 24th, room type NSKAA2, for George Hawkins.

HNP-ES4254/D20DEC24DEC1/R-NSKAA2/NM-HAWKINS GEORGE

<ENTER>

ROOM TYPE NOT AVAILABLE SELECT ANOTHER $ES$ RATES-RM TYPES-PKGS AVAILABLE FOR 1PRS, RATES IN USD 89.00 S1KVLU SUITE: 1 KING SMK 89.00 S1KWKD SUITE: 1 KING SMK 89.00 S1KCOR SUITE: 1 KING SMK 89.00 S1KRAC SUITE: 1 KING SMK $ES$ TO SELL ENTER H0/R- ROOM TYPE >


The response advises the room type requested is not available, but offers alternate room types and the entry to sell an alternate. 2. Sell the room type S1KCOR with a deposit guarantee for

George Hawkins.

H0/R-S1KCOR/G-DEP/NM-HAWKINS GEORGE <ENTER>


0805 Page 57

1 HHL ES SS01 MSY IN20DEC OUT24DEC 4254 -ES EMBASSY SUITES NEW ORLEANS CON/NP-1/R-S1KCOR/RG-USD 89.00 /RD-CORPORATE RATE - KNG BASIC SMOKING/BS-1P/NM-HAWKINS GEORGE/G-DEP/CXP-24 HR CANCELLAT ION REQUIRED/CF-84537328 $ES$ GRQ-GUARANTEED BY NEED DEPOSIT IATA NUMBER INVALID BOOK THE AWARD WINNING EMBASSY STES - INDY NORTH CONSUMERS CHOICE BEST HTL IN INDY-2 YRS RSV ES3818 $ES$ >

3. Ignore this PNR.

I <ENTER>

I IGNORED

Modifications


Now let’s look at modifying hotel segments. Hotel segments in a PNR can be changed or modified. Any changes to non-AccessPlus hotel segments send a cancel and rebook message to the associate and assigns a new confirmation number. Some Hotel Source and AccessPlus hotels accept changes to specific fields without assigning a new confirmation number. Hotel participants INFO pages can be accessed for modifications to specific fields.


Page 58 0805

PowerPoint - 5

Guidelines for

Modifying Hotel Segments • Rate Quotes (/RQ-) returned by the associate cannot

be modified. • Rate Descriptions (/RTD-) returned by the associate

cannot be modified. • Rate Overrides (/RT-) are not allowed for AccessPlus

associates. • Changes should be made only after a confirmation

number is received to avoid cross teletype messages. • Any change to a non-AccessPlus hotel segment

assigns a new confirmation number.

Application Sharing

1. Access INFO H@ and review add, change, and delete options

for specific fields.

INFO H@ <ENTER>


0805 Page 59

HOTEL SELECT - ADD/CHANGE/DELETE OPTIONS INFO HCHANGE INFO H@ FUNCTION ADD/CHANGE/DELETE HOTEL SEGMENT INFORMATION. *BASIC/NON-ACCESSPLUS HOTELS- ANY CHANGE TO THE HOTEL SEGMENT ASSIGNS A NEW CONFIRMATION NUMBER. FUNCTION ID H@ EXAMPLES ADD INFORMATION H@2/SP-VIP H@2 HOTEL CHANGE SEGMENT 2 /SP- SPECIAL PRINT OPTION VIP OPTION INFORMATION CHANGE INFORMATION H@1/D14JUN16JUN H@1 HOTEL CHANGE SEGMENT 1 /D DATE OPTION 14JUN16JUN OPTION INFORMATION DELETE INFORMATION H@3/SI-/FG- H@3 HOTEL CHANGE SEGMENT 3 /SI- /SI- OPTION INFORMATION /FG- /FG- OPTION INFORMATION>


The second paragraph advises some Hotel Source or AccessPlus hotels accept changes to specific fields without assigning a new confirmation number. Hotel Source participants return the same confirmation number after modification to any field. Most AccessPlus associates include in their GRS pages (INFO XXQ) any fields which do not send a new confirmation number. First, we are going to look at modifications to Hotel Source participants who use Hotel Session Control.


Page 60 0805



1P- 2SNPDE 1.1KING/LINDA*ADT 1 DL 193Y 06NOV SU ATLDEN HK1 830A 949A/O $ E 2 UA1245Y 09NOV WE DENSLC HK1 850A 1011A/O $ E 3 DL1178Y 15NOV TU SLCATL HK1 1025A 408P/O $ E 4 DL 108Y 15NOV TU ATLMAD HK1 645P 905A#1/O $ E 5 DL 109Y 18NOV FR MADATL HK1 1110A 310P/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MARY T- 1.TAW/00/15OCT TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST *** **** ITEMS SUPPRESSED ****/DR >

3. Access HELP HN for Direct Sell formats.

HELP HN <ENTER>

HOTEL SELECT DIRECT SELL HELP H DIRECTSELL HELP HN SELL BY-- PROPERTY NAME HN7AUG9AUG2MEM/R-AQR/H-THE PEABODY W/ OPTIONS HN8SEP11SEP2PHX/R-A2D/H-TEMPE/W- PROPERTY CODE HNP-CY1111/D1AUG2AUG2/R-A1K W/ OPTIONS-ASSUME 1 NT HNP-HYCIN/D4NOV/R-A1K/NP-2/SI-VIP SEGMENT NBR-ASSUME 1 NT HNS4/R-A1K/H-CROWN CTR/NP-2 W/ CHECK-OUT DATE HNS3/D-1NOV2/R-A1K/H-CROWN CTR REFERENCE POINT CODE HNKEYSCO/H-THE PECK HOUSE/D1SEP2SEP /R-A1DRAC/G-DEPAX REFERENCE POINT NAME W/ STATE OR COUNTRY HNCFR-EIFFEL TOWER/HRITZ/NP-2/R-A1Q /D1SEP2SEP)>


0805 Page 61

4. Direct Sell hotel property code ES2530 for the dates in Segment 1, for 3 nights, one person, requesting room type N1KRAC, and guarantee the hotel to AX372449635312118 with an expiration for December of next year.

HNP-ES2530/DDDMMMDDMMM1/R-N1KRAC/G-CCAX372449635312118EXP12-06

D = DATE DD = DAY OF THE MONTH

<ENTER>

HHL ES SS01 DEN IN06NOV OUT09NOV 2530 -ES EMBASSY SUITES DEN VER DOWNTOWN/NP-1/R-N1KRAC/RG-USD 179.00 /RD-BEST AVAILABLE RATE - KNG-NON SMOKING/BS-1P/NM-KING LINDA/G-CCAX372449635312118EXP 12-06/CXP-24 HR CANCELLATION REQUIRED/CF-83292696 $ES$ GRQ-GUARANTEED BY CREDIT CARD IATA NUMBER INVALID EMBASSY STES MEMPHIS TN HAS NEWLY RENOVATED SUITES ALSO PKG-GROUP RATES AVAIL - BOOK US NOW AT ES3684 $ES$ >


The response is your confirmation number and any rate change information. If the room type option is requested for a Hotel Source participant, the AccessPlus indicator is returned $XX$.

5. Display the itinerary. If the hotel is out of sequence, insert it after the correct number. Then End and Redisplay (ER) the PNR.

*I

/1SX (X = SEGMENT NUMBER) <ENTER>

ER <ENTER>


Page 62 0805

1P- 2SNPDE 1.1KING/LINDA*ADT 1 DL 193Y 06NOV SU ATLDEN HK1 830A 949A/O $ E 2 HHL ES HK01 DEN IN06NOV OUT09NOV 2530 -ES EMBASSY SUITES DEN VER DOWNTOWN/RG-USD 179.00 /NM-KING LINDA/G-CCAX372449635312118 EXP12-06/CXP-24 HR CANCELLATION REQUIRED/CF-83292696 $ES$ 3 UA1245Y 09NOV WE DENSLC HK1 850A 1011A/O $ E 4 DL1178Y 15NOV TU SLCATL HK1 1025A 408P/O $ E 5 DL 108Y 15NOV TU ATLMAD HK1 645P 905A#1/O $ E 6 DL 109Y 18NOV FR MADATL HK1 1110A 310P/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MARY T- 1.TAW/00/15OCT TKG FAX-NOT PRICED FARE TYPE EX )>

6. Modify the checkout date for first hotel segment one day

earlier. H@2/D-DDMMM <ENTER>

2 HHL ES XX01 DEN IN06NOV OUT09NOV 2530 -ES EMBASSY SUITES DEN VER DOWNTOWN/NP-1/R-N1KRAC/RG-USD 179.00 /RD-BEST AVAILABLE RATE - KNG-NON SMOKING/BS-1P/NM-KING LINDA/G-CCAX372449635312118EXP 12-06/CXP-24 HR CANCELLATION REQUIRED/CF-83292696 $ES$ 2 HHL ES SS01 DEN IN06NOV OUT08NOV 2530 -ES EMBASSY SUITES DEN VER DOWNTOWN/NP-1/R-N1KRAC/RG-USD 179.00 /RD-BEST AVAILABLE RATE - KNG-NON SMOKING/BS-1P/NM-KING LINDA/G-CCAX372449635312118EXP 12-06/CXP-24 HR CANCELLATION REQUIRED/CF-83292696 $ES$ GRQ-GUARANTEED BY CREDIT CARD IATA NUMBER INVALID EMBASSY STES MEMPHIS TN HAS NEWLY RENOVATED SUITES ALSO PKG-GROUP RATES AVAIL - BOOK US NOW AT ES3684 $ES$ >


The cancelled and newly booked segments are returned. The first segment verifies the hotel was cancelled (XX01) and the second segment shows it was resold (SS01) for the new date. The modifications to the hotel result in the same confirmation number (CF-83292696). Embassy Suites is a Hotel Source participant, and allows the date field to be modified without assigning a new confirmation number.


0805 Page 63

7. End and Redisplay the PNR.

ER <ENTER>

1P- 2SNPDE 1.1KING/LINDA*ADT 1 DL 193Y 06NOV SU ATLDEN HK1 830A 949A/O $ E 2 HHL ES HK01 DEN IN06NOV OUT08NOV 2530 -ES EMBASSY SUITES DEN VER DOWNTOWN/RG-USD 179.00 /NM-KING LINDA/G-CCAX372449635312118 EXP12-06/CXP-24 HR CANCELLATION REQUIRED/CF-83292696 $ES$ 3 UA1245Y 09NOV WE DENSLC HK1 850A 1011A/O $ E 4 DL1178Y 15NOV TU SLCATL HK1 1025A 408P/O $ E 5 DL 108Y 15NOV TU ATLMAD HK1 645P 905A#1/O $ E 6 DL 109Y 18NOV FR MADATL HK1 1110A 310P/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/MARY T- 1.TAW/00/15OCT TKG FAX-NOT PRICED FARE TYPE EX )>

8. Display the history.

*HH#NUM (#NUM = NUMBER CREDIT LINES IN DISPLAY)

<ENTER>

1 R-1P P/ PRG DTE-18DEC05 DGA@PQ2 GS C4 1556Z/14JUL05 XS ES HHL 06NOV HK1 DEN OUT09NOV 2530 -ES EMBASSY SUITES DENVER DOWNTOWN/NP-1/R-N1KRAC/RG-USD 179.00 /RD-BEST AVAILABLE RATE - KNG-NON SMOKING/BS-1P/NM-KING LINDA/G-CCAX372449635312118EXP12- 06/CXP-24 HR CANCELLATION REQUIRED/GRQ-GUARANTEED BY CREDIT CARD /CF-83292696 $ES$ AS ES HHL 06NOV SS1 DEN OUT08NOV 2530 -ES EMBASSY SUITES DENVER DOWNTOWN/NP-1/R-N1KRAC/RG-USD 179.00 /RD-BEST AVAILABLE RATE - KNG-NON SMOKING/BS-1P/NM-KING LINDA/G-CCAX372449635312118EXP12- 06/CXP-24 HR CANCELLATION REQUIRED/GRQ-GUARANTEED BY CREDIT CARD /CF-83292696 $ES$ )>


Page 64 0805


This history shows somewhat differently. The original segment shows only XS without XX1 in segment status, but a SS1 for the modified segment. This is a true modification, not a cancel and rebook. Next, we are going to look at modifications to Hotel Source participants, not Hotel Session Control.

9. Direct Sell Shilo Inns (BP) property RSAUT using the dates for air Segment 2 (DENSLC) for 1 person with room type A1KRAC.

HNP-BPRSAUT/D09MMM15MMM1/R-A1KRAC/G-CCAX372449635312118EXP12-06

<ENTER>

HHL BP SS01 SLC IN09NOV OUT15NOV RSAUT-BP SHILO INN SALT LAK E CITY HOTEL/NP-1/R-A1KRAC/RG-USD 104.95 /RD-DELUXE KING WITH WE TBAR/BS-1P/NM-KING LINDA/G-CCAX372449635312118EXP12-06/CXP-CANC EL BY 1600 DAY OF ARRIVAL SYS ADDED/CF-0016019505 $BP$ CONFIRMED CF-0016019505 RG-1-104.95USD RATE CHG 11-10 84.95 GTD TO AX THANK YOU FOR BOOKING WITH SHILO INN SALT LAKE CIT EARN A POINT FOR EVERY DOLLAR YOU SPEND WITH OUR S HILO INNS STAR REWARDS PROGRAM. USE YOUR POINTS TO $BP$ >


As a Hotel Source participant, Shilo Inns return confirmation immediately, unless the room is unavailable.


0805 Page 65

10. End and Redisplay the record. Modify the number of people in this Segment to 2.

ER

<ENTER> H@X/NP-2 <ENTER>

(X = SEGMENT NUMBER)

4 HHL BP XX01 SLC IN09NOV OUT15NOV RSAUT-BP SHILO INN SALT LAK E CITY HOTEL/NP-1/R-A1KRAC/RG-USD 104.95 /RD-DELUXE KING WITH WE TBAR/BS-1P/NM-KING LINDA/G-CCAX372449635312118EXP12-06/CXP-CANC EL BY 1600 DAY OF ARRIVAL SYS ADDED/CF-0016019505 $BP$ 4 HHL BP SS01 SLC IN09NOV OUT15NOV RSAUT-BP SHILO INN SALT LAK E CITY HOTEL/NP-2/R-A1KRAC/RG-USD 104.95 /RD-DELUXE KING WITH WE TBAR/BS-1P/NM-KINIG LINDA/G-CCAX372449635312118EXP12-06/CXP-CANC EL BY 1600 DAY OF ARRIVAL SYS ADDED/CF-0016219505 $BP$ CONFIRMED CF-0016219505 RG-1-104.95USD RATE CHG 11-10 84.95 GTD TO AX THANK YOU FOR BOOKING WITH SHILO INN SALT LAKE CIT EARN A POINT FOR EVERY DOLLAR YOU SPEND WITH OUR S)>


Again, the cancelled and rebooked segments are returned. Shilo Inns returns a new confirmation number. Reference INFO BPQ and it states any changes to their segments returns a new confirmation number.


Page 66 0805

11. End and Redisplay the PNR.

ER <ENTER>

1P- 2SNPDE 1.1KING/LINDA*ADT 1 DL 193Y 06NOV SU ATLDEN HK1 830A 949A/O $ E 2 HHL ES HK01 DEN IN06NOV OUT08NOV 2530 -ES EMBASSY SUITES DEN VER DOWNTOWN/RG-USD 179.00 /NM-KING LINDA/G-CCAX372449635312118 EXP12-06/CXP-24 HR CANCELLATION REQUIRED/CF-83292696 $ES$ 3 UA1245Y 09NOV WE DENSLC HK1 850A 1011A/O $ E 4 HHL BP HK01 SLC IN09NOV OUT15NOV RSAUT-BP SHILO INN SALT LAK E CITY HOTEL/RG-USD 104.95 /NM-KING LINDA/G-CCAX372449635312118 EXP12-05/CXP-CANCEL BY 1600 DAY OF ARRIVAL SYS ADDED/CF-001621 9505 $BP$ 5 DL1178Y 15NOV TU SLCATL HK1 1025A 408P/O $ E 6 DL 108Y 15NOV TU ATLMAD HK1 645P 905A#1/O $ E )>


Next, we are going to look at modifications to AccessPlus, not Hotel Source participants, not Hotel Session Control.

12. Direct Sell Sol Melia (SM) property 2802 using the air Segment 6 (ATLMAD) for 1 person. Guarantee the reservation to AX372449635312118 with an expiration date of 12-06. The room type is SUPRAC.

HNP-SM2802/DDDMMMDDMMM1/R-SUPRAC/G-CCAX372449635312118EXP12-06

<ENTER>

HHL SM SS01 MAD IN16NOV OUT18NOV 2802 -SM MELIA GALGOS /NP-1/R-SUPRAC/RG-EUR 270.00 /RD-RACK RATE - SUPERIOR ROOM -/BS- 1P/NM-KING LINDA/G-CCAX372449635312118EXP12-06/CXP-24H PRIOR NO PENALTY OR 1 NIGHT WILL BE CHARGED/CF-0500689283 $SM$ MELIA GALGOS 2802 5626600 MADRID GRQ-LATE ARRIVAL MUST BE GTD ? WHEN HTL REQUIRES WELCOME TO MELIA GALGOS HOTEL THANKS FOR YOUR BUSINESS $SM$ >


0805 Page 67


Sel Melia is an AccessPlus associate (not Session Control). 13. End and Redisplay the PNR. Change the return to the 17th of

the November.

ER <ENTER>

H@X/D-17MMM <ENTER>

7 HHL SM XX01 MAD IN16NOV OUT18NOV 2802 -SM MELIA GALGOS /NP-1/R-SUPRAC/RG-EUR 270.00 /RD-RACK RATE - SUPERIOR ROOM -/BS- 1P/NM-KING LINDA/G-CCAX372449635312118EXP12-06/CXP-24H PRIOR NO PENALTY OR 1 NIGHT WILL BE CHARGED/CF-0500689283 $SM$ 7 HHL SM SS01 MAD IN16NOV OUT17NOV 2802 -SM MELIA GALGOS /NP-1/R-SUPRAC/RG-EUR 270.00 /RD-RACK RATE - SUPERIOR ROOM -/BS- 1P/NM-KING LINDA/G-CCAX372449635312118EXP12-06/CXP-24H PRIOR NO PENALTY OR 1 NIGHT WILL BE CHARGED/CF-0500689300 $SM$ MELIA GALGOS 2802 5626600 MADRID GRQ-LATE ARRIVAL MUST BE GTD ? WHEN HTL REQUIRES WELCOME TO MELIA GALGOS HOTEL THANKS FOR YOUR BUSINESS $SM$)>


The cancelled and new segments display. The same confirmation is not returned.


Page 68 0805

14. End and Redisplay the PNR. Display the history.

ER <ENTER> *HH

<ENTER>

R-1P P/ PRG DTE-18DEC05 DGA@PQ2 GS C4 1556Z/14JUL05 CN SM HHL 16NOV HX1 MAD OUT18NOV 2802 - /N P-1/R-SUPRAC/RG-EUR 270.00 /NM-KING LINDA/CF-0500689283/CX-0500 689283XX R-MADSMHL141825 -CR- MAD SM SM 14JUL05 1825Z *** XS SM HHL 16NOV HK1 MAD OUT18NOV 2802 -SM MELIA GALGOS /NP -1/R-SUPRAC/RG-EUR 270.00 /RD-RACK RATE - SUPERIOR ROOM -/BS-1P/ NM-KING LINDA/G-CCAX372449635312118EXP12-06/CXP-24H PRIOR NO PE NALTY OR 1 NIGHT WILL BE CHARGED/GRQ-LATE ARRIVAL MUST BE GTD ? WHEN HTL REQUIRES/CF-0500689283 $SM$ AS SM HHL 16NOV SS1 MAD OUT17NOV 2802 -SM MELIA GALGOS /NP )>


Notice the CN field, which is the Confirmation/Cancellation Number returned by the hotel. The cancellation number for the modified segment returns in a separate transaction in history, however the transaction from Sel Melia lists both /CF- and /CX- fields. We mentioned earlier modifications are not allowed for specific fields. Redisplay this PNR and look at the /RG- (Rate Guarantee) field.


0805 Page 69

15. *AD to view all fields of the PNR. Modify the rate (/RG-) of the last segment to reflect EUR250.00 instead of the current rate.

*AD

<ENTER> H@X/RG-EUR25000

<ENTER>

*AP /RG- NOT ALLOWED FOR ACCESSPLUS *AP CORRECT FIELD AND RE-ENTER >


Rate fields do not allow modifications.

16. Ignore this PNR. (Make a note of the Record Locator for later use.)

I

<ENTER>

I IGNORED


Now we have discussed modifications and how they process, cancellations are next.


Page 70 0805

Cancellations


When a segment is cancelled, a message is generated to the hotel associate. A cancel message is not generated on MK or ML bookings. The PNR history is updated in the /CX- field with the hotel cancellation number from participating hotels. The cancellation number is reflected in history with a CN identifier and an HX action code.

PowerPoint - 6

Guidelines for

Canceling Hotel Segments • Some hotels manually add a cancellation number,

which produces a slightly different display. • The /CX- field may include a message instead of a

number, for example, /CX-PAST TIME LIMIT TO CANCEL

• Periods, spaces, dashes, asterisks and a maximum of 25 alpha/numeric characters are allowed.

• Multiple cancellation numbers can appear in a single history item.


Now let’s look at a list of hotel associates who participate in returning cancellation numbers.


0805 Page 71

Application Sharing

1. Display INFO HSA to view the list of hotel associates who

participate in returning cancellation numbers.

INFO HSA <ENTER>

HOTEL SELECT ASSOCIATES INFO HOTEL ASSOC INFO HSA HOTEL SELECT ASSOCIATES A-M >INFO HSA A-M( HOTEL SELECT ASSOCIATES N-Z >INFO HSA N-Z( **ADDITIONAL REFERENCES** HOTEL ACCESSPLUS ASSOCIATES >INFO HAP( WORLDSPAN SYSTEM ASSOCIATES >HELP ASSOCIATES( HOTEL SELECT INDEX >INFO HOTEL(>


Hotels are grouped in alphabetical order with two different lists, A-M and N-Z. 2. Display the index for A-M associates.

INFO HSA A-M <ENTER>

HOTEL SELECT ASSOCIATES HELP HOTEL ASSOC INFO HSA A-M END ITEM # INDICATES HOTEL SOURCE PARTICIPANT. ASTERISK * IN CX COLUMN INDICATES ADDITIONAL INFORMATION ON CANCELLATION NUMBER PROCESSING. EXPLANATION IS NOTED AT THE END OF THIS DISPLAY. HOTEL CHAIN SID COMMUNICATION CX GRS ASSOCIATES CODE CODE LINK NBRS ENTRY ---------------- ----- ---- ------------ ---- ----------- #ABBA HOTELS BB BBQ ACCESSPLUS YES >G/HTL/BBQ( #ACCOR RES. SVCS RT RTQ ACCESSPLUS YES >G/HTL/RTQ( #AC HOTELS AR ARQ ACCESSPLUS YES >G/HTL/ARQ()>


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Notice all of the headings. The Yes in the column identified as CX NBRS (Cancellation Numbers) means that a cancellation number is returned after the hotel segment has been canceled. 3. Display your PNR.


1P- 2SNPDE 1.1KING/LINDA*ADT 1 DL 193Y 06NOV SU ATLDEN HK1 830A 949A/O $ E 2 HHL ES HK01 DEN IN06NOV OUT08NOV 2530 -ES EMBASSY SUITES DEN VER DOWNTOWN/RG-USD 179.00 /NM-KING LINDA/G-CCAX372449635312118 EXP12-06/CXP-24 HR CANCELLATION REQUIRED/CF-83292696 $ES$ 3 UA1245Y 09NOV WE DENSLC HK1 850A 1011A/O $ E 4 HHL BP HK01 SLC IN09NOV OUT15NOV RSAUT-BP SHILO INN SALT LAK E CITY HOTEL/RG-USD 104.95 /NM-KING LINDA/G-CCAX372449635312118 EXP12-05/CXP-CANCEL BY 1600 DAY OF ARRIVAL SYS ADDED/CF-001621 9505 $BP$ 5 DL1178Y 15NOV TU SLCATL HK1 1025A 408P/O $ E 6 DL 108Y 15NOV TU ATLMAD HK1 645P 905A#1/O $ E )>

4. Cancel the hotel segments.

HX <ENTER>

CX-83292696 COMPLETED FOR CF-83292696 $ES$ HTL SEGMENT 2 CANCELED HTL SEGMENT 4 CANCELED HTL SEGMENT 7 CANCELED HTL ITIN CNCL STARTING AT 2 >


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The first line shows the cancellation number. Verification of the confirmation number for Embassy Suites (Session Control) has been canceled. The other hotels simply have HTL SEGMENT X CANCELED. Let’s see how the cancelled segments look in history. 5. End and Redisplay the PNR. Display the history for hotels.

ER <ENTER> *HH

<ENTER> R-1P P/ PRG DTE-18DEC05 DGA@PQ2 GS C4 1556Z/14JUL05 CN SM HHL 16NOV HX1 MAD OUT17NOV 2802 - /N P-1/R-SUPRAC/RG-EUR 270.00 /NM-KING LINDA/CF-0500689300/CX-0500 689300XX R-MADSMHL141832 -CR- MAD SM SM 14JUL05 1832Z *** CN BP HHL 09NOV HX1 SLC OUT15NOV RSAUT- /N P-2/R-A1KRAC /CF-0016219505/CX-9580599838 R-TULBPHL141432 -CR- TUL BP BP 14JUL05 1832Z *** XS ES HHL 06NOV HK1 DEN OUT08NOV 2530 -ES EMBASSY SUITES DENVER DOWNTOWN/NP-1/R-N1KRAC/RG-USD 179.00 /RD-BEST AVAILABLE RATE - KNG-NON SMOKING/BS-1P/NM-KING LINDA/G-CCAX372449635312118EXP1)>


AccessPlus - In a separate response, Sol Melia has returned a CN field identifying the confirmation number and including the cancellation number for it.


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R-1P P/ PRG DTE-18DEC05 DGA@PQ2 GS C4 1556Z/14JUL05 CN SM HHL 16NOV HX1 MAD OUT17NOV 2802 - /N P-1/R-SUPRAC/RG-EUR 270.00 /NM-KING LINDA/CF-0500689300/CX-0500 689300XX R-MADSMHL141832 -CR- MAD SM SM 14JUL05 1832Z *** CN BP HHL 09NOV HX1 SLC OUT15NOV RSAUT- /N P-2/R-A1KRAC /CF-0016219505/CX-9580599838 R-TULBPHL141432 -CR- TUL BP BP 14JUL05 1832Z *** XS ES HHL 06NOV HK1 DEN OUT08NOV 2530 -ES EMBASSY SUITES DENVER DOWNTOWN/NP-1/R-N1KRAC/RG-USD 179.00 /RD-BEST AVAILABLE RATE - KNG-NON SMOKING/BS-1P/NM-KING LINDA/G-CCAX372449635312118EXP1)>

Hotel Source - Shilo Inns has returned a separate cancellation field for the old confirmation number. 5 R-TULBPHL021115 -CR- TUL BP HL 02JAN02 1617Z *** XS ES HHL 06JAN HK1 DEN OUT08JAN 2530 -ES EMBASSY SUITES DENVER - DTWN/NP-1/R-N1KRAC/RG-USD 175.00 /RD-BEST AVAILABLE RATE - KN G-NON SMOKING/BS-1P/NM-KING LINDA/G-CCAX372449635312118EXP12-02 /CXP-CANCEL BEFORE 6PM/GRQ-GUARANTEED BY CREDIT CARD/CF-85633785 $ES$ XS BP HHL 09JAN HK1 SLC OUT10JAN RSAUT-BP SHILO INN SALT LAKE C ITY HOTEL/NP-2/R-A2QRAC/RG-USD 99.95 /RD-DELUXE TWO QUEEN WITH W ETBAR/BS-1P/NM-KING LINDA/CXP-CANCEL BY 1600 DAY OF ARRIVAL S YS ADDED/CF-0017936201 $BP$ CN ES HHL HX1/CF-85633785/CX-85633785 $ES$

Hotel Source/Session Control - Embassy Suites returned the cancellation number in the same entry, and the segment cancellations were processed and documented in history. To verify an associate does return cancellation numbers, see either INFO HSA and continue to the appropriate associate, or see INFO XXQ (XX = Hotel Chain Code).


0805 Page 75

CN SM HHL 16NOV HX1 MAD OUT17NOV 2802 - /N P-1/R-SUPRAC/RG-EUR 270.00 /NM-KING LINDA/CF-0500689300/CX-0500 689300XX R-MADSMHL141832 -CR- MAD SM SM 14JUL05 1832Z *** CN BP HHL 09NOV HX1 SLC OUT15NOV RSAUT- /N P-2/R-A1KRAC /CF-0016219505/CX-9580599838 R-TULBPHL141432 -CR- TUL BP BP 14JUL05 1832Z *** XS ES HHL 06NOV HK1 DEN OUT08NOV 2530 -ES EMBASSY SUITES DENVER DOWNTOWN/NP-1/R-N1KRAC/RG-USD 179.00 /RD-BEST AVAILABLE RATE - KNG-NON SMOKING/BS-1P/NM-KING LINDA/G-CCAX372449635312118EXP12- 06/CXP-24 HR CANCELLATION REQUIRED/GRQ-GUARANTEED BY CREDIT CARD /CF-83292696 $ES$ XS BP HHL 09NOV HK1 SLC OUT15NOV RSAUT-BP SHILO INN SALT LAKE C )>

6. Ignore this PNR.

I <ENTER>

>I IGNORED

Cancellation Policy in Hotel Segment


If a hotel associate participates in the cancellation column in Hotel Source availability, Worldspan places the cancellation information in the /CXP- field of the booked hotel segment. The information prints on the itinerary/invoice. This field advises of the hotel cancellation policy, directly from the hotel associates system. When canceling a segment and penalties apply, “some” hotel associates send a warning message advising of the penalty. Be sure to read the responses. When a redisplay is made, the response is removed from the screen and the hotel segment is removed from the itinerary.


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Once the segment is canceled and PNR ended (ET), a message is sent to the hotel associate to finalize the cancellation. If the PNR is ignored (I), the complete cancellation transaction is ignored. A cancellation number is received, but not processed or recorded in history. For further information on this field, refer to INFO H/CXP- Let’s review what we have covered in this lesson.

Summary review

PowerPoint - 7

Summary

(Four Steps to Booking a Hotel) Step 1 - Request a Hotel List HELP HL Step 2 - Access Availability HELP HA Step 3 - Display Rate Rules HELP HR Step 4 - Sell from Rate Rules HELP H0


0805 Page 77

PowerPoint - 8

Summary

Things to remember when booking a hotel: • Always review rate rules before booking a hotel. • When property availability and rate rules are

requested for Hotel Source, the information is from the associate’s reservation system.

• Hotel Source should be sold from Hotel Source availability display only.

• Hotel Source and AccessPlus participants can offer Alternate Inn and Alternate Room Displays.

PowerPoint - 9

Summary

(Hotels.com)

• Hotels.com properties are integrated into Worldspan Hotel Select availability.

• Hotels.com properties are identified by chain code HC and do not have a participant type indicator preceding the hotel chain code (e.g., #, $).

• Hotels.com availabilities include a description advising credit cards are charged immediately.


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PowerPoint - 10

Summary

• AccessPlus participants process modifications

as a cancel/rebook unless stated in INFO XXQ (XX = Two-Letter Hotel Chain Code).

• Hotel Source participants cancel in availability, and include the information in a /CXP- field in the confirmed segment.

• Hotel Session Control participants advise cancellation number in the immediate response when canceled. Other participants respond with cancellation numbers (INFO HSA) in a separately processed /CN- field in history.

PowerPoint - 11

HELP and INFO Pages

INFO HSA Hotel Select participants who participate

in returning cancellation numbers HG*ALL General Code Table HC-LOYALTY Participating Hotel Loyalty associates INFO XXQ (XX = Hotel Chain Code)

Specific information to the hotel participant including level(s) of participation


0805 Page 79

PowerPoint - 12

Questions

Question/Answer

1. What does the @ symbol indicate in a Hotel Source availability?

a. Multiple nights b. Rate changes during stay c. Rate confirmed only through Hotel Source d. Currency change

2. How would you access the Hotel Code Index? a. HG* b. H*INDEX c. HG*INDEX d. H*ALL

3. The breakdown of change of rate data is found where?

a. Hotel Detail b. Hotel List c. Hotel Rate Rule display d. Hotel availability display

4. What items must be included to request availability when an

Alternate Inn display is returned? a. Property code, dates, number of people b. Property name, location code, number of nights c. Property address, dates, number of people d. None of the above


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5. The following response was received when an attempt to sell a property was made. Which entries request availability for the Sheraton Denver West Hotel checking in the 10th of next month, checking out on the 12th for one person?

PROPERTY NOT AVAILABLE $SI$ 1261: SI - FP BARCELO DENVER PROPERTY IS 6 MI NORTH OF 139 222: SI - FP DENVER CHERRY CRK PROPERTY IS 8 MI NORTH OF 139 883: SI - SHERATON DENVER WEST HOTEL PROPERTY IS 18 MI WEST OF 139 $SI$ ENTER HNP- FLWD BY PROP CODE AND OPTIONS TO BOOK ENTER HAP- FLWD BY PROP CODE AND OPTIONS TO DISPLAY AVAIL

a. HA-S1883/D10MMM12MMM1 b. HAP-S1883/D10MMM12MMM1 c. HAP-S1883/D10MMM12MMM/NP-1 d. All of the above

6. Which statement is true of Hotels.com bookings?

a. Hotel lists for Hotels.com properties must be requested separately

b. Hotels.com properties integrate into Worldspan Hotel Select inventory

c. Confirmation is returned before end transaction

7. Worldspan places the associate cancellation information in what field in the PNR? a. /CXP- b. /CX- c. /CN- d. None of the Above

8. When a room is sold from an AccessPlus hotel availability display, the request is processed ______________. a. after end transaction b. after the agent calls to receive a confirmation number c. directly from the Worldspan database d. directly from the hotel associate’s database


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9. Which GRS page accesses a list of hotel associates participating in the return cancellation numbers? a. INFO HTL CXL b. INFO HAS c. INFO HSA d. None of the above

10. The cancellation number is reflected in history with what identifier? a. CX b. HX c. CN d. None of the above

PowerPoint - 13

Related Topics

• Self-Paced Tutorials:

- Hotel Select - Hotels.com

• Virtual Class: - Advanced Hotel Booking

PowerPoint - 14

Thank You

PowerPoint - 15

Evaluation

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