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Have you ever feel that as pharmacy student youdo not really know how to choose medicine ?

Have you ever want to help others

people in your capacity aspharmacist ?

Have you ever want to achivesomething precious during your

college life?

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PATIENT C!N"E#IN$% &N' THE (A"IC

ByTika Nurhasanah, S.Farm.,

Apt

Patient Counseling Club UI

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!T#INE

Why ounsel!

What makes goo" ounseling!

What shoul" be a#oi"e" inounseling

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W$% C&UNS'(!!!

'nsure patient un"erstan"s theirtherapy

How to take and when to take)onitoring Points

Ans)er any *uestions that thepatient may ha#e regar"ing+

)edications*isease state+progressionverall lifestyle , health

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W$AT A-'S &&/ C&UNS'(IN!

$A0' (&ICA( F(&W1

/on2t 3ump aroun"

S$&4T 5678minutes

IN-.)ATIN*E#I/E.C#EA.#0

P.I/ATE

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C&UNS'(IN ST'PS

1   • Introduction

2   •

 $athering Patient information3   • $iving Information

4  •

-inal /eri5cation6   • Conclusion , Closing

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7. INT4&/UCTI&N

• Introduce yourself7 and as apharmacist

• 8er your help to your patient

• "tate time factor

• )ake known that everything

discuses is private and con5dential

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9. AT$'4IN INF&4ATI&N

• Ask open en"e" *uestions

• &pene" en"e" *uestions lets the patients

open up an" e:plain )hat they alrea"y kno)"aves time 9y not repeating what they already know

Can clarify what is not correct

Can 5nd out more information than you e:pected

•

A#oi" asking *uestions )here patients anans)er yes or no

  "ometimes patient don;t pay attention

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9. AT$'4IN INF&4ATI&N

7. Ask three prime *uestions ;or presription "rug!

9. $a#e you e#er ha" this e"iation be;ore!

I; )oman? Are you pregnant or breast;ee"ing!

@. I; hil", ask the )eight.

. /o you urrently un"ertaking other

me"iation ! suh as #itaminsupplement, herbs,ot nutraeutial.

D. /o you ha#e other me"ial problem!>/iabeteshypertension, et ussually only ;orgeriatri?

E. /o you ha#e any lab results >BP, gluose le#elet?!

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FINA( 0'4IFICATI&N

Ask patient to repeat )hat

)e ha#e tol". Corretion i;there is something )rong or

miss

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C&NC(USI&N

• .emind the patient that he or she canphone+drop in at the pharmacy if there arefurther ets+information a week to check up onthe patient

• .emem9er to thank the patient for their

time

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W$AT S$&U(/ B' A0&I/'/ INC&UNS'(IN

N& '/ICA( A4&N+

• "implify the language when you talk to patients@

Eg= heart attack instead of myocardial infarction

•If the patient is medically trained7 then feel free todiscuss his+her medications , well9eing using medicalterms

• AdBust your voca9ulary to your audience

'liminate mo#ements like tapping, roking,leg6s)inging

Try not to interrupt them allo) them toGnish )hat they )ant to say

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W$AT S$&U(/ B' A0&I/'/ INC&UNS'(IN

• 'liminate mo#ements like tapping,roking, leg6s)inging

 these are distracting

• Try not to interrupt them allo)them to Gnish )hat they )ant tosay

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