BAT Profile

Business Automation Ltd.

Table of Contents Company brief.......................................................................................................................................... 3

Key Qualifications and Capabilities .............................................................................................. 5

Partners ...................................................................................................................................... 10

CorporateCode of Conduct & Policy .......................................................................................... 11

Areas of Business....................................................................................................................... 13

Staff Resources Summary.......................................................................................................... 15

Location and Infrastructure ......................................................................................................... 15

Certification and Awards............................................................................................................. 16

Management Teamof the Firm ................................................................................................... 18

Office Logistics of Business Automation .................................................................................... 19

Project Experience of Business Automation...................................................................................... 21

Experience with the Government of the People’s Republic of Bangladesh ............................... 21

Experience with Private Sector................................................................................................... 24

Experience in Banking Sector .................................................................................................... 25

Experience with International Organizations .............................................................................. 26

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Company brief

Business Automation Ltd. (Business Automation) is a software development company

established in 1998. Business Automation is registered as a private limited company with

Registrar of Joint Stock Companies Bangladesh in 1998. The company’s portfolio of services

includes enterprise application integration and implementation, enterprise information

technology (IT) solutions, offshore development service and technical support. It offers

services in the area of custom application development, service oriented architecture and

mobile application development. With its comprehensive understanding of diverse business

verticals and wide resources, Business Automation mobilizes the right people, skills, and

technologies to help organizations enhance its performance and transform cost burdens into

competitive business assets.

Since inception, Business Automation has always focused to provide solution to it’s

customers which will be effective with better return-on-investment. The company has been

pioneering in many areas in IT solutions in Bangladesh including software packing with call

accounting system, home grown IVR system, corporate messaging solutions, first

eGovernance solution etc. The company marked it’s achievement through receiving large

number of recognition from different organizations for it’s solutions. Business Automation is

an ISO 9001: 2008 certified company and certified by IT auditor on IS control.

Business Automation has been working in providing turn-key solutions as most of

enterprises and Government organizations require complete solution. The company has it’s

presence in software development, IT operation and management, data entry & scanning,

networking and hardware solutions, web development and maintenance, IT consultancy etc.

To cater the demand of the customers and providing the right solution platform, the company

has partnered with ORACLE Gold partner, Solution Partner of IBM, Microsoft Certified

Partner, QlikView, HP, Dell, BoardPAC, QAD, Bankflex etc.

For support the customers, Business Automation has human resources from diversified

background. For providing special support, the company has a pool of resources who can

join on project basis for IT operation and management.

The company has exported in different countries including India, Brunei, UK, Finland, USA

etc. The company has delivered around 225 solutions to various (300+) national and

international organizations.


Contact person

Mr. Jahidul Hasan

Managing Director

[email protected]

01819224119

Mr. Rezaul Karim

Head of Public sector projects

[email protected]

01911360294

Location

Head Office City office and back up support center

BDBL Bhaban, Level 9

12 Karwan Bazar

Dhaka 1215, Bangladesh

Phone: +880 2 9134510-11 8144817-20

Fax: +880 2 9143656

E-mail: [email protected]

BCS Computer City

SR-138 IDB Bhaban

Sher-E-Bangla Nagar Dhaka, Bangladesh

Tel: +880-2-91-17551

Fax: +880-2-81-10379

Email:[email protected]

Location of the Head Office in Google Map

mailto:[email protected]



mailto:Email:[email protected]


Key Qualifications and Capabilities

Business Automation have comprehensive exposure to industry-standards ICT technologies

and methodologies and experienced in undertaking projects for a number of industry

verticals and business including the Government sector.

Business Automation is reputed for its services in the areas of software and web based

application development. Business Automation has been formed to different expertise and

skills required to achieve the project objectives and to deliver the outputs on time with

highest quality. Following table provides a summary of qualification and capabilities of the

firm in regards to key areas and expertise essential for successfully undertaking the

assignment.

Qualification and Capability of Business Automation

Domain Knowledge

Business Automation has almost 16 years of working experience with

various modernizations and computerization of web based and

desktop base application development projects in Bangladesh and

Abroad.

We have built an unparalleled domain expertise in the web-based and

desktop based application design, development, implementation &

integration, database design & development, process information

systems, providing training, providing operation & maintenance

service, design & development mobile application, SMS based

solutions, IVR based solutions for Bangladesh by blending our IT

knowledge and thrust for innovation with the inspirations of few

champions and authoritative business knowledge of the people in the

land agencies. We are proud to be involved and to contribute in

almost all the major and significant projects being implemented for the

modernization of different aspects of web-based and desktop based

application and maintenance & operation especially for different

Government organization of Bangladesh.


Business Automation is also well experienced in developing software

application. We have already successfully carried out a number of

applications like Interactive Website & Information Exchange

Management System (IEMS) for Cabinet Division

(www.cabinet.gov.bd), Integrated Hajj Management System (HMS) for

Ministry of Religious Affairs (MoRA), Automation of Three Priority

Processes- Import Permit (IP), Export Permit (EP) and Sub-

Contracting Permit (SCP) of Dhaka Export Processing Zone (DEPZ)

under Bangladesh Export Processing Zones Authority (BEPZA);

Automation of Information Technology in the Bangladesh Council

http://www.cabinet.gov.bd/

http://www.cabinet.gov.bd/

Expertise in

application

Development and

Maintenance

Capability in

Government

Scientific and Industrial Research (BCSIR), web application & website

of all the department & offices of Department of Printing & publications

(DPP); Online File Tracking System for Board of Investment (BOI);

Automation of WAQF Administration; Online Application and

Submission of the Industries Registration, Plot Allotment & Skill

Development Training for Bangladesh Small & Cottage Industries

Corporation (BSCIC);Online registration and form submission system

for Ministry of Labor and Employment (MoLE);Deed Registration

System and Data Entry, Data Archival, Scanning, Digitization of

records including Related Automation System for Ministry of Law,

Web based Application Process Management System (APMS-e-

Governance) for Titas Gas Transmission & Distribution Company

Limited (TGTDCL); Applications Process Management System

(APMS-e-Governance) for Bangladesh Telecommunication Company

Limited (BTCL) Sher-E-Bangla Nagar Telephone Exchangeetc.

Expertise in

application

Development and

Maintenance

Capability in private

sector

Business Automation is also well experienced in developing desktop

based software application. We have already successfully carried out

a number of applications like Managed Services of Mail Server of

Investment Corporation of Bangladesh (ICB); IVR based Telephonic

Transaction and Inquiry System (TTIS) of Investment Corporation of

Bangladesh (ICB); Upazila Services Automation Software, One Stop

Counter Services for all DC offices under Access to Information (A2I);

Field Force Automation (BXpress) Solution of M.M. Ispahani

Limited&Bombay Sweets Limited; Queue Management System

(Queue Pro) of Standard Chartered Bank Bangladesh and India,

Banglalink Digital Communication Ltd, Grameen Phone Limited, Prime

Bank Ltd., Union Bank of India, National Board of Revenue (NBR),

The City Bank, Brac Bank Limited, The Farmers Bank Limited, South

Bangla Agriculture & Commerce Bank Ltd., Consulate General,

Bangladesh, Dubai, Diabetic Association Bangladesh; Personal Loan

Underwriting and Scorecard System (PLUSS) & Post Dated Cheque

Management System (PDC) of Standard Chartered Bank; Data

Warehouse with Business Intelligence of Standard Chartered Bank;

Krishi Call Software for Call Center Solution (CMS & CRM for Call

Center Solution) of Katalystetc.

Mobile

Application/Kiosk

based Software

Development

Capability

The Company has developed varieties of software for its Clients for

last 14 years including large MIS (Management Information System),

Computer Telephony Integration (CTI) like (Interactive Voice

Response, SMS, Mobile, Kiosk based) and Interactive Web Based

Applications. The software applications are diversified in nature with

diversification in client status (enclosed in the Project Data

Sheet/Firms Experience) from small companies to large, from private

to government organization or from local to multinational, in every

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field. The Company has already developed and implemented

remarkable number of medium to large scale interactive web based

applications especially for government sector, popularly known as e-

Governance Application, as mentioned in our Project Data Sheet list.

We have got highly experienced, hardworking and motivated and

qualified professional and, are capable to work under high pressure.

To update and enrich the professional capabilities the company

regularly arrange in-house, out-door and foreign training program. The

Company importantly takes part in local and overseas workshop,

seminars and fairs. As a part of our Human Resource Development

(HRD) Business Automation has brought 2 Dutch Consultants from

NMCP Program for improving the software development methodology,

documentation, database design, and software development and

implementation process. Other Dutch Consultants trained us on

Software Quality issues and Market Promotion techniques.

MIS Software

Development

Capability

Business Automation is also prominent for designing, development,

implementation and maintenance of Management Information System

(MIS) software. We have already successfully carried out a number of

related projects Ministry of Development of Brunei, Data Warehouse

with Business Intelligence of Standard Chartered Bank; Transcom,

Sanofi Bangladesh, British American Tobacco Bangladesh (BATB);

Apex Pharma, Rahim Afrooz Limited; Mohammadi Group; Arla Foods

Ingredients limited; Navana Limited; Prime Bank Limited etc.

Training Capabilities

of Business

Automation Ltd.

Business Automation is well experienced of providing training services

to its clients of various nature and size starting from small group to

large corporate sector, within Dhaka City and outside Dhaka City. To

ensure the successful implementation of the Software we always try to

provide all necessary training for the User, System Administrator and

Technical Maintenance Personnel as required. We are already

experienced of organizing small to large scale training program for

public to private sectors.

Support and

maintenance Service

Capacity of Business

Automation Ltd.

We have separate Support Service department in Dhaka to ensure the

smooth operation of require support services to the client. Twelve

dedicated Technical Support Engineers are engaged to provide

support services to the client as per requirement. Basically these

Technical support Engineers work under three Managers. They are

fully dedicated for the Maintenance and Support services to the client.

List of Technical Support resources shown with the available key

personnel resources. This support team includes Hardware, Software,


mailto:@Business

Networking, Infrastructure etc. category. Category of Engineers is

Support Service Manager, Assistant Manager Application, Assistant

Manager Infrastructure, Hardware Engineer, Software Engineer,

Networking Engineer, Infrastructure Engineer etc.

Customer Support Services are one of the most important issues for

any organization to successfully implement and making the system

sustainable for long. Business Automation has well experienced

customer service team who are providing services to our customers of

the company of various nature and size starting from small group to

large corporate sector, within Dhaka City and outside Dhaka City. We

are experienced of providing maintenance & support services for

Government sector.

Networking

Capability

The company is well experienced in installation and implementation of

large scale Network Solutions. Business Automation has an

experience team of network expertise. Our expertise ranging from

traditional UTP Copper Cable networking to Fiber Optic, VSAT, Radio

Link or T&T Dial Up connectivity. Some of our clients are Dhaka Hajj

Camp under Ministry of Religious Affairs (MoRA), Standard Chartered

Bank, banglalink (Orascom Ltd.), Jamuna Oil Company Limited,

Bangladesh Council Scientific and Industries Research (BCSIR), Civil

Aviation Authority of Bangladesh (CAAB), Bangladesh

Telecommunication Company Limited (BTCL), Arla Foods Ingredients

Bangladesh etc.

Company and Project

Management

The Company has good foundation with its Management and have

proven track record in terms of corporate structure, administration,

financials, sponsors and management. The sponsors of the

companies have sound business track record (enclosed in the

Company Profile chapter). From their business experience, they have

set a good corporate management and administration to run the

operation of the companies. Further their business track record and

financial status indicate that they will be continuing the business for

long time. Also the Management is already experienced enough of

working with larger project successfully. We are always committed to

provide best possible services for our valued Clients. We have already

acquired comprehensive relevant expertise, experience and resources

for successfully providing development and maintenance services

required for the project. We strongly believe that our organization is

well placed to carry out the assignment. The company is also an ISO

9001: 2008 Certified for the operation of its Quality Management

System (QMS).

Business Automation has a large team of project managers, who have


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got proven track records of successfully undertaking large and

complex ICT business solution, software development and web based

application development projects for government, public and private

corporations. Several of the project managers have worked as the key

developers and solutions architects for workflow management system.

ICT Expertise and

Technical Skills

Business Automation has a large of poll of experienced ICT people

specialized in the latest ICT technologies, methodologies and industry

standards. Following is a combined account of our ICT resources:

Our ICT personnel have demonstrated command in the following

development tools, technologies and languages:

• Languages : PHP, MS Visual Studio, ASP.NET, VB.NET,

C#.NET, C#, C++, J2EE, J2ME, J2SE, ASP, Ruby on Rails

• Web server/ Tools/ Scripting: Ajax, IIS, Apache, JQuery,

JavaScript, Macromedia Flash, Macromedia Dreamweaver,

Flash ActionScript, JSP, JAXP, JMS, JSF, Struts, JTA with

Apache, MMbase, WebLogic, Tomcat and HTML, XML.

• Database Server: MySQL, Oracle, Microsoft SQL Server, DB2,

MS Access

• Knowledge in CSS2/CSS3, HTML/HTML5, bootstrap & DIV

• Experience in PHP, MySQL, SQL Server, JavaScript, JSON,

jQuery, Ajax, XML and industry best development framework

like Codelgniter, CakePHP, Symfonyetc

• Knowledge in writing complex SQL Query using MySQL & SQL

Server

• Capable to integrate/develop social network API/apps

• Design knowledge with Photoshop/Illustrator/CorelDraw/Flash

• Experience & knowledge in CMS like WordPress, Joomla,

Drupal, AngularJsetc will add value

• Knowledge in Search Engine Optimization (SEO) strategies

• Operating Systems: Microsoft – Windows 2010, 2007, XP;

Linux; Unix; CentOS

• Design and Project Management: Waterfall, Agile (Scrum /

XCP), Microsoft Visio, Microsoft Project

Equipment, Logistics

and Transportation

The company possesses adequate quantity of state-of-the-art ICT

infrastructure, specialized equipment and logistics required for

undertaking similar assignment.

Technology, Equipment, Logistics and Transportation summary:

Physical Server: 5 nos.

Operating system (open source): RedhatEnterpise Linux 5, Ubuntu,

Sun Solaris, CentOS, Debian.


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p O erating System (server): Windows Server 2003, 2008, 2010,

Redhat Enterprise Linux 5.

Network PC: 50 nos. and Laptop: 25 nos.

Printer: 5 nos.: Scanner: 5 nos.

Office equipment: latest office equipment including copier, projectors,

Office space: 4000 sqft.

Transport:

1. Name & Model: Microbus Toyota M. Crop.2002 Seats/Laden:

8/2170 Kg, 1800 CC

2. Name & Model: Toyota Corolla G Seats: 4, 1500 CC

3. Name & Model: Honda CRV 2004 Seats: 5, 1500 CC

Partners



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CorporateCode of Conduct & Policy

Business Automation is committed to high standards of corporate behavior towards

employees, customers, suppliers, government and communities in which we operate. The

purpose of the Code of Business conduct is therefore to ensure that management and

employees across the group have a clear understanding of principles that are important in

conducting our business. The principles are intended to guide all employees as to the ethical

values the Company wants to uphold and are an important factor in maintaining and building

the reputation of Business Automationas a responsible and trustworthy business partner,

employer, supplier and corporate citizen.

Compliance with laws, regulations and Company's orders/policies

There are many laws and regulations applicable to the conduct of the Company's

business. Management and employees should be familiar with, and strictly observe

all laws and regulation in force covering their operations including those covering the

payment of taxes, employment of staff, office orders / policies, protection of

intellectual property. Compliance with the Company's internal operating policies and

procedures is of equal importance.

Ethical business conduct and fair dealing

Management and employees must accept responsibility for maintaining and

enhancing the Company's reputation for integrity and fairness in its business

dealings. In its everyday business transactions the management and employees

must be seen to be dealing even-handedly and honestly with its entire customer,

suppliers and others with whom the Company has a relationship.Employees of the

company must make sure that they deal with customers, suppliers and other

business relations in a way that avoids any appearance that their independent

judgment on behalf of the Company will be influenced by personal advantage.

Equal opportunity employer

In employment related matters, including recruitment, promotion, transfers, layoffs,

discipline, compensation and benefits, decisions are made on the basis of the

qualifications, performance record and abilities needed for the work to be performed.

Working environment

The Company is committed to providing a clean, healthy and safe working

environment for its employees. Employees of the Company have a duty to take every

reasonable precaution to keep congenial & healthy environment to avoid injury to

themselves, their colleagues and members of the public.

Protecting Company assets



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Employees of the Company are responsible for the proper use, the protection and

the maintaining of all company assets including intellectual property. These may only

be used in relation to achieve the Company's business objectives.

Protecting confidential information

Employees of the Company must make sure that confidenti l information is

preserved and protected. Confidential information is that which is not generally

known outside the organization and either gives or could give the Company a

competitive disadvantage or could lead to the loss of an existing competitive

advantage, if it became known in the public domain. This kind of information may not

be revealed to anyone outside the organization.

Political activities

The Company is not a political organization. It neither supports political parties nor

contributes to the funds of groups whose activities are calculated to promote party

interests.

Policy

Value:

Company gives value to customers, employees, partners and the community. We

believe that they are our integral part to achieve our vision

contribution towards.

and value their

Customer:

The demand of customers is continuously changing in new

areas without

compromising complete quality solution. We are here to serve our customers. So, we

will continuously work to develop our solution range and service to fulfill our

customer's desire.

Employee:

Our employees are engaging their knowledge and dedication to serve our customer

for achievement of company's vision. So, we grow our employees' knowledge to

grow, and encourage employees to build their professionalism and knowledge that

nourish their goals.

Partner:

Our business partners are encouraging to grow within their respective area of

operation. We value their contribution and try to help in achieving their organizational

goal within our scope.



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d

e

Community:

We are living and working in a community where we should contribute within the

scope and vision.

Teamwork:

We work in a team to obtain the best capabilities of our individual skills. We believe

that we will be strong if we work as a team, nurturing, encouraging and assisting

each other to attain our personal and corporate goals.

Entrepreneurship:

We believe in entrepreneurship and value the contributions of our employees in

enhancing the growth and stature of our company. We encourage our employees to

think outside the box and continuously innovate to achieve the goals of the company.

Areas of Business

The company has specialized in following business categories of IT:

Managed /BOT projects

Different organizations(Government &Enterprise)n eds IT solutionaccor ing to their business requirements that are diversified in nature

for managing operations which includes:

• Software development& customization

• System Integration

• Establishment of network and hardware

• Capacity building through training and support

• Data migration andData entry

• Document archiving

• Maintenance and operation, etc.

Considering the above requirements, we have focused on Managed

/Build Operate Transfer (BOT) solutions. Under this area, we provide

complete set of solutionor tailor made components to fulfill the

customer’s needs. We have successfully run various Managed /BOT

projectsfor Government organizations, Donor

organizations, Autonomous bodies, etc.

agencies,Private

Decision support system or MIS/ dashboard system

The organizations build different softwaresfor managing their

operation and mostly the operation team looks after the reporting. The

major challenges from the top management is that how can they get a

simple overview, quickly to make decision on each moment?



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Through DSS or MIS system, Business Automation provides a

platform of analyzing organization's accumulated data and extracting

useful insight from it and decision makers get the right information, at

the right time, in the right place, enabling them

decisions.

to make better

Business Automation provides necessary licenses, consulting

services, training, development service etc.

Customer Service

One key goal of all organizations including Government is to achieve a

continuous and high level of customer satisfaction in the delivery of

services and/or products. Such satisfaction is believed to be the basis

of long term profitability and business growth. Customer service is the

most important part of business. That why Business Automation has

special focus on solutions for improvement of customer services,

increase customer satisfaction and measure the efficiency:

• Queue Pro - Queue Management System

• Business Express with mobile app

• IVR (Interactive Voice Response) System

• Smart Attendant -Unified Messaging Solution

• PC based Voice Logger System

• SMSPlus -Corporate SMS/Text Message Solutions

Offshore services

A reliable partner working for more than 15 years with different

international companies and experiences of deployment of solutions

worldwide to cater the following services:

Product development / enhancement

You can engage our resources for your product development /

enhancement on various pricing terms. Using our industry domain

knowledge, you can choose any model from our existing offers. If you

feel that you need flexible offer, please let us know.

Migration services

We offer our clients for migrating their existing system for upgrading.

Since, the company can utilize resources for migration of old systems;

you can take leverage of this option. For migration services, please

contact us with your skill set requirement alongwith technical

information so that we can provide solution.

Maintenance projects

Our staffs are available to you on a dedicated basis to review your

existing applications and provide you the support and technical

updates that are needed to maintain the competitiveness of your



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applications. Maintenance Services are available to your regardless

where you had your application developed.

Staff Resources Summary

The principals, core professional experts and staff constitute the regular staff members and

manage the operation of the company. The Team is mainly consists with Engineers and

Computer Science background and the Business Application Team Members are from

different discipline, like Computer Science, Engineering, Business Studies, General Science

and with at least Diploma in IT Field. Beside education, the resources are trained and

certified under vendor certification program organized by IBM, Oracle, Microsoft and Cisco.

Besides the development team, we have a strong Support Service Team who is responsible

for Installation, Maintenance, Trouble-Shooting and Support Services. The Team consists

with Engineers and Certified Professionals and works dedicatedly round the clock. There is

a Marketing Team works directly under Marketing Director.

The Company’s Multidisciplinary Team Comprises of:

• IT Specialist for Business Application : 08

• IT Specialist for Mobile Application : 04

• Interactive Web Application Specialist : 09

• Hardware, Network & Service Engineer : 13

• Business Development : 08

• Admin and Finance

• Office Staff

• Managers

: 06

: 07

: 07

• Project Management Specialist : 06

Total = 68 (Sixty Eight)

We have following types of team according to the nature of activities:

• Software Development

• Application

• Hardware, Network and Infrastructure Development

• Support Service

• Project Operation

• Business Development

Location and Infrastructure



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Location and infrastructure of any company is important, particularly software companies are

more sensitive in this regard. Considering the importance of that, Business Automation has

established 3 offices. The main office including the development center in at central

commercial location of Dhaka, a support service stationed at Computer City at IDB Bhaban

and a recently opened a shared office in Singapore for sourcing in and out for our projects.

The main office with development center is at ICT Incubator, established by the Government

for the software companies with providing direct broadband Internet connectivity and

constant power supply. So, the company is getting major advantages to cater the needs of

our customers smoothly.

With 4000sft.office space has been well equipped for smooth software development works.

The whole office is fully and well-designed network connected with adequate PC & servers

and every employee is connected for communication such as Internet and telephone from

the desk. These direct accesses in communication provide more utility for the development

team for searching information.

Certification and Awards

Business Automation has the following certifications:

• ISO 9001:2008;

• IT Audit Certification from Certified IT Auditor

One of our major and unique successes is, we have got different local and international

Awardsas below:

2 Awards from BASIS Softexpo 2004:

2 Awards from BASIS Softexpo 2005:

Award from BASIS Softexpo 2006:

Award in BASIS Softexpo 2007:

Award in BASIS Softexpo 2009:

Award from ‘South Asian mBillionth Award 2010’



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Valuable clients of Business Automation

Government

• Ministry of Religious Affairs (MoRA)

• Department of Printing & • Criminal Investigation

Police Department of

Publications, Ministry

Administration

• Ministry of Land (MOL)

• Ministry of Law,

Parliamentary Affairs

of Public

Justice &

• Bangladesh Export Processing Zones

Authority

• Bangladesh Council of Scientific &

Industrial Research (BCSIR)

• Prime Minister Office (PMO)

• Ministry of Women and Children

Affairs (MWCA)

• Ministry of Civil Aviation and Tourism

• Ministry of Labour And Employment

• Civil Aviation Authority

(CAAB)

• Jamuna Oil Company Ltd.

• Board of Investment (BOI)

of Bangladesh

• Department of Patent,

Trademark (DPDT),

Industries

Design &

Ministry of

• Islamic foundation Bangladesh

• Bangladesh Waqf Administration

• Bangladesh Small and Cottage Industries• Cabinet Division, Bangladesh

Secretariat Corporation (BSCIC)

• National Board of Revenue

Banking, Financial Services and Insurance (BFSI)

• Sonali Bank Limited

• Janata Bank Limited

• Rupali Bank Ltd.

• Standard Chartered

(SCB)Bangladesh&India

Bank

• South Bangla Agriculture & Commerce

Bank Ltd.

• First Lease International Limited

• LankaBangla Finance Ltd.

• IDLC

• One Bank Ltd.

• Brac Bank Limited. • Investment Corporation

(ICB)

of Bangladesh

• Islami Bank Bangladesh Limited

• Prime Bank Ltd

• East Coast Securities Ltd.

• International Leasing

• Citibank, N.A.

• EXIM Bank Limited

• Farmers Bank Limited

• Industrial and Infrastructure Development

Finance Company

• Delta Brac Housing Limited

• Arab Bangladesh Bank Ltd.

• Uttara Bank Ltd.

• The City Bank

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Enterprise and Others

• British American Tobacco

• Arla Foods Ltd.

• The World Bank Group

• M.M Ispahani Group

• Bombay Sweets and Co. Ltd.

• Rahimafrooz (Bangladesh) Limited

• Reckitt Benckiser (Bangladesh) limited

• Transcom

• ACI Limited

• Sanofi Bangladesh

• ClickDiagnostics (USA)

• International organization for Migration

(IOM)

• SGS Bangladesh Limited

• Qualasys Information Design Ltd., UK

• GrameenPhone Ltd.

• Banglalink Digital Communications Ltd.

• RobiAxita Ltd. (Aktel)

• Rural Electrification Board (REB)

• Bangladesh Telecommunication Company Limited (BTCL)

• Titas Gas Transmission and

Distribution Company Limited

(TGTDCL)

International Organization /Development Partner

• Ministry of Development of the

Government of Brunei Darussalam

• World Bank

• International Finance Corporation (IFC)

Bangladesh

• United Nation Development (Program)

UNDP

• European Union (EU)

• International Labour Organization (ILO)

• Delegation of the European

Commission to Bangladesh

• KATALYST

• International organization for Migration

(IOM)

Management Teamof the Firm

The Company has strong foundation with its sponsors and have solid track record in terms

of corporate structure, administration, financials and management. The sponsors of the

company have sound business track record, which has been enclosed herewith. From their

business experience, they have set a good corporate management and administration to run

the operation of the companies. Further their business track record and financial status

indicate that they are capable enough to invest for larger projects and they will be continuing

the business for long time. Also the sponsors are already experienced enough of working

with larger projects successfully.

The following key members of the Board run the Company:

Mr. Jahidul Hasan : Managing Director & Chief Executive Officer

Mr. Shoeb Ahmed Masud : Director

Mr. Esam Ahmed : Chief Technology Officer

Mr.Md. Rezaul Karim : Executive Vice President

Mr. Sheikh Ali Ahmed : Head of HR & Accounts

Mr. Sharif Md. Rashidul Hasan Assistant Vice President


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Management Background:

Chief Executive Officer and Co-Founder: Mr. Jahidul Hasan

Managing Director, CEO and Co-Founder of Business Automation He has done his

graduation from the University of Dhaka. He has also got management certifications from

Indian Institution of Management & University of Hong Kong. Jahidul Hasan has been

involved in various ICT development initiatives in Bangladesh. Before starting Business

Automation he served as IT consultants for several organizations including MNATRAD NV in

Belgium. After the venturing this company, he has been involved in designing solutions

pioneered in Bangladesh.

Jahidual Hasan in leading the Chair of e-Governance standing committee of Bangladesh

Association of Software and Information Services (BASIS) and Bangladesh Computer

Samity (BCS). He was also Joint Secretary General of BASIS.

Director and Co-Founder: Mr. Shoeb Ahmed Masud

Shoeb Ahmed Masud has a passion in development of organizations and society through

the use of ICT. After graduation from Institute of Business Administration (IBA), Dhaka

University, he has engaged in the stock market and later on formed the company “Business

Automation Ltd.” in 1998. The company has deployed number of solutions for Bangladesh

and overseas market and has received 10 national awards for software development.

Shoeb has contributed in the software industry on various capacities including the Secretary

General of BASIS (Bangladesh Association of Software and Information Services) during

(2006 - 2008). He was a member of the technical committee for Simplification of Public Utility

Bill Payment System in 2006 & 2008 which has steered the process of payment settlement

in online by Bangladesh Bank for removing obstacle in e-commerce in Bangladesh. He has

also represented in various national committees for the development of ICT industry. He was

the Chairman of Infrastructure Standing Committee of BASIS.

Shoeb is also involved in social development activities. He was EC member of MBA Club

Limited and EC member of IBA Alumni Association. He runs several social development

organizations in his village. He has received “Achievement Award” for contribution for ICT

Industry by IBA Alumni Association in 2009.

Office Logistics of Business Automation

The company has well equipped with required infrastructure for the development of software

and communication. The supporting facilities in office consist of the followings:

Sl. Items Description Corporate Office

01. Office Space 4000 SFT

Head Office and Development Centre in STP-1, Beside

head office we have 2 more offices in Dhaka City

02. No. of Rooms. 10 Nos.


2020

03. Discussion/Meeting 2 Nos. (Size: 14x12)

Rooms

04. Library Rooms Books: 120 (Approx.)

05. Number of A/C 14 Nos.

06. Office System Both Cabin & Open System

07. No. of Server 05 Nos.

08. Server Configuration

Active Directory Server

(Application and FTP

Virtual Sever )

Online Application

Server

a) Dell PowerEdge R720

Twelve Core Intel Xeon Processor (2 processors)

RAM – 64 GB

HDD – 3 TB (RAID 5)

Monitor - 17” Dell LCD

c) IBM System x3500

Quad-Core Intel Xeon Processor

RAM – 12 GB

HDD – 1 TB (RAID 1)

b) Dell PowerEdge T110

Quad-Core Intel Xeon Processor

RAM-8 GB

HDD: 1TB X2 (RAID 1)

Monitor: 17” Dell LCD

09. Server Rack Toten 42 U Rack with KVM console

10. No. Of Web Server 04 Nos.

11. Operating System

(Open Source)

Redhat Enterprise Linux 6.5, Ubuntu, Sun Solaris, CentOS,

Debian.

Operating System

(Work Station)

Windows XP SP 2, Windows 7, Win 2000 Pro, Windows 8

Operating System

(Server)

Windows Server 2003, Windows Server 2008, Windows

Server 2012

No. of PC and Laptop 70 Nos.

13. Number Printer 05 Nos.

14. Printer Configuration a) HP LaserJet P3005n

b) Canon i320

DPI: 2400 X 600

PPM: Black-10, Color-05

c) HP LaserJet 400 M401dn

d) Epson LQ-300+

e) Cannon LASER SHOT LBP 3300

15. Number of Scanner 04 Nos.

16. Scanner Configuration Cannon Scan 4400F

HP Deskjet F2280

17. Online UPS 3 (2 KVA)

18. Offline UPS & Stabilizer 25 Nos.

19. Multi Media Projector 02 Nos.

20. GSM Modem 03 Nos.

21. CISCO Router 01 Nos.

22. TP Link Router 01 Nos.

@Business Automation Ltd Page 20

mailto:@Business

@Business Automation Ltd Page

2121

23. Dialogic IVR Card

(Intel Original)

03 Nos.

24. Voice/Fax Modem (US

Robotics 56 KBPS)

01 Nos.

25. Fax Machine 01 Nos.

26. Switch 03 with 24 Port,

05 with 8 Port

27. Transportation 1. Name & Model: Microbus Toyota M. Crop.2002

Seats/Laden: 8/2170 Kg, 1800 CC

2. Name & Model: Toyota Corolla G

Seats: 4, 1500 CC

3. Name & Model: Honda CRV 2004

Seats: 5, 1500 CC

Project Experience of Business Automation

Experience with the Government of the People’s Republic of Bangladesh

Sl # Project name & name of executing agency Client Name Completion

Year

1 Web-based Hajj Management Information

System (HMIS) and other services by the

development and/or upgrade and

maintenance of the system for Ministry of

Religious Affairs (MoRA)

Ministry of Religious

Affairs (MoRA)

Start 2009 -

Ongoing

2 Automation of Three Priority Processes-

Import Permit (IP), Export Permit (EP) and

Sub-Contracting Permit (SCP) and supply,

installation hardware & network and establish

datacenter and providing Maintenance

Service to Bangladesh Export Processing

Zones Authority (BEPZA)

Bangladesh Export

Processing Zones

Authority (BEPZA)

Funded by

International Finance

Corporation (IFC)

2010

3 Formation of database and automation of

information technology in the BCSIR as a part

of Digital Bangladesh, Bangladesh Council of

Scientific and Industrial Research, BCSIR

Bangladesh Council

of Scientific and

Industrial Research

(BCSIR)

2013

4 Automation of WAQF Administration, WAQF

Administration

Bangladesh WAQF

Administration

2012

5 Development of Online Software for Board

of Investment, Bangladesh

Board of Investment

Funded by World

Bank Group

2014 -

Ongoing

6 Digital Land Management System for

Ministry of Land

European Union 2014 -

Ongoing

7 Integrated Software for National University,

Bangladesh

National University,

Bangladesh

2014 -

Ongoing

8 Examination Script Management System for

National University, Bangladesh

National University,

Bangladesh

2014 -

Ongoing

9 Development of Judges Database for

Judicial Strengthening Project (JUST)

Judicial

Strengthening

Project (JUST)

Funded by UNDP

Bangladesh

2014-

Ongoing

10 Development of Cause List Application for

Judicial Strengthening Project (JUST)

Judicial

Strengthening

Project (JUST)

Funded by UNDP

Bangladesh

2014-

Ongoing

11 Support to DPP to develop website for the

department and all offices under DPP,

Department of Printing & Publications (DPP)

Department of

Printing &

Publications (DPP)

Funded by

International Finance

Corporation (IFC)

2013

12 HR Outsourcing for Development of Upazila

E-Service Application under A2I Supervision

Access to

Information

Programme (A2I)

Funded by UNDP

Bangladesh

2014

13 Online Registration & Form Submission

System, Ministry of Labour& Employment

(MoLE)

Ministry of Labour&

Employment (MoLE)

Funded by UNDP

Bangladesh

2010

14 Online Application and Submission of the

Industries Registration, Plot Allotment & Skill

Development Training, Bangladesh Small &

Cottage Industries Corporation (BSCIC)

Bangladesh Small &

Cottage Industries

Corporation (BSCIC)

2013

15 Interactive Website and Information

Exchange Management System (IEMS)

Cabinet Division,

Bangladesh

2008

16 Design, development, implementation and

maintenance of web based Application

Process Management System (APMS), Titas

Gas

Titas Gas

Transmission &

Distribution

Company Limited.

2006


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maintenance of web based Application

Process Management System (APMS),

BTCL

Sher-e-Bangla

Nagar Telephone

Exchange, BTCL

2005


maintenance of Web Based of BOI On-Line

Service Tracking System, BOI

Board of Investment

(BOI), Prime

Minister’s Office

2005

19 Website Design & Development Bangladesh Small &

Cottage Industries

Corporation (BSCIC)

2009

20 Designed, developed, and installed the

interactive Web Portal

Bangladesh Civil

Service Women

Network (BCSWN)

Funded by UNDP

Bangladesh

2014

21 Integrated Electric Bill Management System REB PBS (Khulna

Region)

2004

22 Telephonic Transaction and Inquiry System

(TTIS) for ICB

Investment

Corporation of

Bangladesh (ICB)

2003

23 Computerization of Land Management

System (CLMS) for Dhaka Demra Circle

Ministry of Land 2005

24 Develop a customize Software System to

automate the Administration and Accounts

department

Jamuna Oil

Company Ltd.

(JOCL)

2012

25 Mail Server managed for ICB Investment

Corporation of

Bangladesh (ICB)

2011-

Running

26 Criminal Database Management System

(CDMS) for CID Police

Criminal

Investigation

Department (CID)

Bangladesh Police

2008

27 Digitization of Department of Patents,

Designs & Trademarks.

Department of

Patents, Designs &

Trademarks under

Ministry of Industries

Funded by World

Bank

2014

28 Supply, installation & configuration of

hardware & network and Design, develop,

installation & setup Ledger Management

Software and Datacenter.

Bangladesh

Telecommunication

Company Limited

2012

29 HR Outsourcing Project under Access to

Information (A2I) of PM Office.

Access to

Information (A2I) of

PM Office

funded by UNDP

Bangladesh

2010


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30 Development of Integrated Union Parishad

Accounting Software for UPGP Project

UNDP Bangladesh 2013

31 Development of National Technical &

Vocational Education & Training (TVET)

Data System

International Labour

Organization (ILO)

2012

32 Call Register (Call accounting software) UNDP Bangladesh 2007

33 SMS Plus (SMS based solution) UNDP Bangladesh 2006

34 Mail-Register System (MRS) & Address

Book System (ADS)

European Union 2003

35 Call Register (Call accounting software) World Bank 1999

Experience with Private Sector

Sl # Project name & name of

executing agency

Client Name Completion Year

1 Online Enterprise Resource

Planning (ERP) Solutions for

Rural Services Foundation (RSF)

Rural Services Foundation

(SF)

2009

2 Krishi Call Software for Call

Center Solution (CMS & CRM for

Call Center Solution)

KATALYST 2008

3 Mobile based Health (M Health)

Solution

Click Diagnostics, Inc. 2009

4 Queue Management (Queue-Pro)

System • Banglalink

• Diabetic Association of

Bangladesh

5 Field Force Automation

(BXpress) Solution for M M

Ispahani Ltd.

M M Ispahani Ltd. 2008

6 Business Intelligence (MIS)

Solution for Arla Foods

Ingredients Bangladesh

Arla Foods Ingredients

Bangladesh

2009

7 Business Intelligence (MIS)

Solution for British American

Tobacco Bangladesh

British American Tobacco

Bangladesh

2009

8 Unified Communication System

for Merchant Banking Division for

East Coast Securities Ltd.

East Coast Securities Ltd. 2011

9 Service Center and Inventory

Management System for Rangs

Electronics Limited

Rangs Electronics Limited 2002

10 HR & Payroll Management

System of SGS Bangladesh Ltd.

SGS Bangladesh Ltd.

11 Transport Pool Management

System for The ACME

The ACME Laboratories

Limited

2002


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Laboratories Limited

12 Company’s Share Management

System for First Lease

International Ltd.

First Lease International

Ltd.

2003

13 Company’s Share Management

System of MIDAS Financing Ltd.

MIDAS Financing Ltd. 2003

14 Call Center (Help Desk) Solutions

for Rahim Afrooz (Bangladesh)

Limited

Rahim Afrooz (Bangladesh)

Limited

2008

15 SMS Plus – Corporate SMS

Solutions

• Supreme

Pharmaceuticals

• Libra Infusions Ltd.

• Kallol Group of

Companies

2004

2007

2005

16 Secondary Sales Information

System of RECKITT

BENCKISER

RECKITT BENCKISER 2002

17 Integrated Quality Management

System for British American

Tobacco Bangladesh

British American Tobacco

Bangladesh

2009

Experience in Banking Sector


executing agency


1 Voice Logger System Sonali Bank Limited 2006

2 Voice Logger System Janata Bank Limited 2006

3 Queue Management (Queue-Pro)

System • Standard Chartered

Bank, Bangladesh

• Brac Bank Limited,

Bangladesh

• Prime Bank

Ltd.Bangladesh

• South Bangla Bank

Limited, Bangladesh

• Farmers Bank

Limited,Bangladesh

• City Bank, Bangladesh

2012

4 Mobile Collection Solution Standard Chartered Bank,

Bangladesh

2007

5 Data Wareshouse with Business

Intelligence

Standard Chartered Bank,

Bangladesh

2011


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6 SMS Alert System Citibank N.A. 2008

7 Personal Loan Underwriting and

Scorecard System (PLUSS) &

Post Dated Cheque Management

System (PDC)

Standard Chartered Bank

Bangladesh

2009

8 Knowledge Bank (e-Learning)

Solution

Standard Chartered Bank

Bangladesh

2004

9 Statement Delivery Tracking

System (SDTS)

2004

10 Loan Locator System Standard Chartered Bank

Bangladesh

2004

11 Customer Service Tracker Standard Chartered Bank

Bangladesh

2005

12 Asset Tracker System (ATS Standard Chartered Bank

Bangladesh

2005

13 SMS Alert System Citibank N.A. 2008

Experience with International Organizations


executing agency


1 Business Intelligence Solution

(Qlik View)

Ministry of Development of

the Government of Brunei

Darussalam

2014

2 Queue Management System

(Queue-Pro)

• Standard Chartered

Bank India

• Argentina

• Union Bank of India

• Punjab National Bank of

India

• Gorgaon City

Coroporation of India

• Consulate General of

Dubai

2012

4 Business Intelligence Solution Qualasys, UK 2010

5 Mobile based Health (M Health)

Solution

Egypt, USA and Canada 2009

6 Interactive Voice Response

System Auto Attendance Voice

Mail

International Organization

for Migration (IOM)

2009

7 Web Portal & E- College

Management System

SDS College, London, UK 2009


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