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BB Design Samples

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    18101 Woolman DriveMinnetonka, Minnesota 55345phone 952.401.8650 [email protected]

    Barbara Belknap Design, Inc.

    You are here.Welcome. This is whereour corporate geographyunfolds into story, connec-tion, and experience.Where the IT Departmentsdesign and planningprocess pulls places off the Allianz map

    and re-casts them into full relief. Wherepoints of space and place connect and create better customer service for all of us.

    Popular conceptions of geography bring tomind maps, lit globes, and place names. Butwhere you are is as much about where youare going, and the pace or rate at which youare traveling. As we have worked to mapout the geography of Service Management,it has occurred to us that corporate geogra-phy means much more. Of course maps andplace names indicate important geographicthings, but they dont really get at the natureof places themselves.

    For place is ultimately a matter of thehuman experience. What that experience ishas everything to do with who you are,where you came from, and how you view theworld. For Allianz, the map of our collectiveeffort to deliver excellent customer servicebegins and ends with you. IT ServiceManagement wants to reach out to all ourpoints of

    YOUAREHERES E R V I C E M A N A G E M E N T

    by Mary Currier

    continued on page 4

    IT Service Management is committed to improving overall customer satisfaction through communication and cooperation, customer focus,

    and ongoing improvement to systems and services

    In This Issue Service Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 1

    Service Operations Center: A SOC That Rocks . . . . . . . . . . .page 2

    IT Service Management Project Overview . . . . . . . . . . . . . .page 3

    Training is A-Comin . . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 3

    Metrics Whats in it for my business unit? . . . . . . . . . . . .page 4

    Planning for CMMI & ITIL . . . . . . . . . . . . . . . . . . . . . . . . . .page 4

    T H E O N G O I N G O B J E C T I V E S O F T H E A L L I A N Z I T D E PA R T M E N T : Strengthen operating profitability through a streamlining of processes. Reducecomplexity. Coordinate outsourcing of services and internal service managementfor sustainable competitiveness. Enable a high performance culture through accessto and delivery of information. Facilitate and enhance our Focus on Customers.

    IT Service Management Allianz Insurance Company of North America P.O. Box 1344, Minneapolis, MN 55416-1297 www.allianz.com

    You Are Here, the theme for our rollout, uses the repeating image of an orange button that suggests points of not only geography (you are here, in this city, on this street, in this building) but also points in time (you are keeping a fast pace, the pace of doing business, the pace of immediate information.) In our transition, ITService Management has a plan, knows where individuals are in the plan, how to meet their needs and how to connect to where they live and work within the plan. And we plan to keep you posted.

    NOVEMBER 2, 2007

    you arehere

    Transforming the House You Live In into the Home You Love

    INTERIORS

    WINDOW TREATMENTS

    HOME STAGING

    Jane-Marie Bloomberg | Interior Decorator, WFCP | 612.251.6512 | embellishmentsdesign.com

    Courage

    About Courage Center:Courage Center is a Minnesota-based non-profit

    rehabilitation and resource center that empowers

    people with disabilities to realize their full

    potential in every aspect of life. We use a

    holistic approach that includes comprehensive

    rehabilitation therapies, independent living

    services, drivers services, a community

    reintegration program, accessible aquatics

    and fitness programs, camps, and adapted

    sports and recreation programs. We have an inpatient residential program

    for rehabilitation after brain injury, stroke

    and spinal cord injury, as well as a chronic

    pain rehabilitation program. We also advocate

    for people with disabilities at the legislature

    and in other public forums. We have locations in Golden Valley, Stillwater,

    Burnsville and Forest Lake, as well as a sports

    and recreation office in Duluth, and camps

    at Maple Lake and Lake George. Courage

    Center is accredited by the Joint Commission

    on Accreditation of Rehabilitation Facilities,

    and is a United Way agency.

    2010 ABRA AUTO BODY & GLASS

    . .

    Celebration ofCelebration ofCourageDuring the event, we will premiere a short

    film about the ADA and Judith Heumann.A special thanks to The Victor Pineda

    Foundation for sponsoring the film.Medtronic National Courage Award Film Sponsor

    11 September 201011 September 2010. .

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    2010 ABRA AUTO BODY & GLASS

    . .

    CourageCelebration ofCelebration ofCourage

    Die Cut is 4.625 DiameterCourage

    About Courage Center:Courage Center is a Minnesota-based non-profitrehabilitation and resource center that empowerspeople with disabilities to realize their fullpotential in every aspect of life. We use a holistic approach that includes comprehensiverehabilitation therapies, independent livingservices, drivers services, a communityreintegration program, accessible aquatics and fitness programs, camps, and adaptedsports and recreation programs.

    We have an inpatient residential program for rehabilitation after brain injury, stroke and spinal cord injury, as well as a chronic pain rehabilitation program. We also advocatefor people with disabilities at the legislature and in other public forums.

    We have locations in Golden Valley, Stillwater,Burnsville and Forest Lake, as well as a sportsand recreation office in Duluth, and camps at Maple Lake and Lake George. Courage Center is accredited by the Joint Commission on Accreditation of Rehabilitation Facilities, and is a United Way agency.

    2010 ABRA AUTO BODY & GLASS. .

    Celebration ofCelebration ofCourageDuring the event, we will premiere a shortfilm about the ADA and Judith Heumann.A special thanks to The Victor PinedaFoundation for sponsoring the film.Medtronic National Courage Award Film Sponsor

    11 September 201011 September 2010. .

    A NewPerspective

    S O M E R S E T A S S E T M A N A G E M E N T

of 1/1
H o w ’s Y O U R tr a in i ng go i ng ? A sk m e h ow YM C A P er s on al Tr a in ing ca n giv e y o u ab oo s t. 18101 Woolman Drive Minnetonka, Minnesota 55345 phone 952.401.8650 [email protected] Barbara Belknap Design, Inc. You are here. Welcome. This is where our corporate geography unfolds into story, connec- tion, and experience. Where the IT Department’s design and planning process pulls places off the Allianz “map” and re-casts them into full relief. Where points of space and place connect and create better customer service for all of us. Popular conceptions of geography bring to mind maps, lit globes, and place names. But where you are is as much about where you are going, and the pace or rate at which you are traveling. As we have worked to “map out” the geography of Service Management, it has occurred to us that corporate geogra- phy means much more. Of course maps and place names indicate important geographic things, but they don’t really get at the nature of places themselves. For place is ultimately a matter of the human experience. What that experience is has everything to do with who you are, where you came from, and how you view the world. For Allianz, the map of our collective effort to deliver excellent customer service begins and ends with you. IT Service Management wants to reach out to all our points of YOU ARE H ERE SERVICE MANAGEMENT by Mary Currier continued on page 4 IT Service Management is committed to improving overall customer satisfaction through communication and cooperation, customer focus, and ongoing improvement to systems and services In This Issue Service Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 1 Service Operations Center: A SOC That Rocks . . . . . . . . . . .page 2 IT Service Management Project Overview . . . . . . . . . . . . . .page 3 Training is A-Comin’ . . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 3 Metrics – What’s in it for my business unit? . . . . . . . . . . . .page 4 Planning for CMMI & ITIL . . . . . . . . . . . . . . . . . . . . . . . . . .page 4 THE ONGOING OBJECTIVES OF THE ALLIANZ IT DEPARTMENT: • Strengthen operating profitability through a streamlining of processes. • Reduce complexity. • Coordinate outsourcing of services and internal service management for sustainable competitiveness. • Enable a high performance culture through access to and delivery of information. • Facilitate and enhance our Focus on Customers. IT Service Management • Allianz Insurance Company of North America • P.O. Box 1344, Minneapolis, MN 55416-1297 • www.allianz.com You Are Here, the theme for our rollout, uses the repeating image of an orange button that suggests points of not only geography (you are here, in this city, on this street, in this building) but also points in time (you are keeping a fast pace, the pace of doing business, the pace of immediate information.) In our transition, IT Service Management has a plan, knows where individuals are in the plan, how to meet their needs and how to connect to where they live and work within the plan. And we plan to keep you posted. NOVEMBER 2, 2007 you are here Transforming the House You Live In into the Home You Love INTERIORS WINDOWTREATMENTS HOME STAGING Jane-Marie Bloomberg | Interior Decorator, WFCP | 612.251.6512 | embellishmentsdesign.com e GLASS Ple ase go to ww w.cou ragec ente r.org/ celeb ratio nofc ourag e fo ras pecia l pr evie w to an o rigi nal A DA / Ju dith Heu man n/ Cou rage Cen ter f ilm 2010 ABRA AUTO BODY & GLASS . . Cou r age Celebration of Celebration of Cou r age s 4.625” Diameter Cou r age 2010 ABRA AUTO BODY & GLASS . . Celebration of Celebration of Cou r age 11 September 2010 11 September 2010 . . A New Perspective SOMERSET ASSET MANAGEMENT
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