b.b Maintenance Book Mp 27.12.2011

8/13/2019 b.b Maintenance Book Mp 27.12.2011

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MADHYA PRADESH TELECOM CIRCLEBHOPAL

Broadband Equipment

Preventive Maintenance ManualDecember 2011

Issued By:

Broadband Cell,M.P Telecom Circle,

Bhopal.


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IIII NNNN DDDD EEEE XXXX

Sr.No.

Content Page No.

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3

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(A) Broadband related important tips

(B) Broadband Manual (Fault Testing , Hardware

connectivity and modem Configuration)

(C) Broadband error codes & remedy

(D) Important vendor contact details

Prepaid Broadband provisioning Workflow in CRM

(A) New Prepaid Broadband Connection on existingLandline Connection

(B) Postpaid B.B to Prepaid B.B Conversion.

(C) Additional Prepaid B.B Connection on Existing

Postpaid Broadband connection.

Call / RMA booking procedure

Preventive maintenance of P 2.2 system DSLAM

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12

19

20

25

26

28

29

33

(A) Commands for Huawei make DSLAMs 34

5 Preventive maintenance of Multiplay DSLAMs 37

(A) Commands for ZTE make DSLAMs 38

(B) Commands for UTstarcom make DSLAMs 43

(C) Commands for Nokia-Siemens make DSLAMs 47

6 ZTE OCLAN Functional description of LEDsin various cards

51


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IIII NNNN DDDD EEEE XXXX

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Content Page No.

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NMS / EMS of Multiplay BB equipmentsNetman-6000 OMC-O ( RPR NMS - UT )

Netman-4000 OMC-A ( DSLAM NMS - UT )ZTE Netnumen ( DSLAM NMS ZTE )

54

DSL Tester 66


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PART-1 (A)Broadband related important tips

(B) Fault Testing, Hardware & Configuration(C) Broadband error codes & remedy(D) Important vendor contact detail

(A) Broadband related important tips

A.1 Trouble shooting of some common broadband problems

A.2 Check Points for Reliable and Speedy Internet Connection:

1. SNR value must be greater than 13.See DSL line parameters in Modem. If value is belowthan 13 then change line, vertical, DP or pair.

2. Attenuation level must be less than 40. See DSL line parameters in Modem. If value is


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greater than 40 then change line, vertical, DP or pair.

3. ADSL Splittermust be used on a Telephone line at subscriber premises.

4. Physical layout of line must be in accordance with norms followed i.e Phone Line coming fromDP/Pillar side must be first terminated at a splitter in subscriber home.

5. Also Before splitter there must be----No Parallel Phones Connection,No Intercom,

No EPBAX,No Joints/Cuts in Line,No Conduit/Internal Wiring.All the devices must be used after ADSL splitter.

6. TelephoneLine Path should be away from Electrical Lines/Equipments/Devices.

7. All Terminals or Connecting Points must be Clean and Rust free.

8. If the distance (underground cable) of the subscriber's modem is more than 2 Kms from theTelephone Exchange (DSLAM) then use only G.dmt Modulationin the modem DSLsettings. Disable all other modulations.

9. Try to Use power from UPS supplyfor Modem's adapter to avoid fluctuations.10. Use Modem Adapter as per the Original Current & Voltage rating given/printed on Modem.

Using low voltage or current rating adapter causes DSL to become unstable.

11. PPPoE (Always ON) setting are much stable and faster than Bridge (Dial-up) setting. Even ifthere is high Attenuation and Low SNR the Broadband connect and work well most of thetimes.

12. If the line quality is not so good or the Broadband Plan or speed requirement are less than2 Mbps (like in the case of unlimited 256 Kbps plan) than tell your NIB staff to Lower the profileof Broadband connection to 1 Mbps from 2 Mbps ,it will make your SNR to go up and linkstability increases.

13. You can Delete/Disable all the irrelevant PVC values in the WAN setting of the modem otherthan 0/35, 0/100, 0/32.

14. Always Enable NAT, Firewalland Default Route in the Modem configuration page.

15. Disable Automatic Updatesof most of the Programs in your computer.

16. Delete/Uninstallunnecessary software like Web Toolbars, Screensavers, Weather updates,Desktop Gadgets etc. from the computer.

17. Use Professional Anti-Viruswith Internet Security suite for added protection from malwares.As most of the speed is hogged by Viruses ,Trojans , Worms ,Spywares ,Ad wares etc. presentin computer.

18. Use Mozilla Firefox, Google Chrome or Operafor Web Browsing which are faster, Safer andreliable than Internet Explorer.


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19. Use Download Managerfor Downloading files rather than using inbuilt windows traditionaldownloading and saving files .As the Download Manager uses specific technology which boostspeed many times (i.e utilizes full bandwidth available in your Broadband Plan.)

20. Prefer Window XP or Windows 7 than Windows Vista for using Internet as the later is slower inresponse to other Operating system while using Internet.

21. Never use Two ADSL Splitters on same line for any parallel phone connections, Instead use

phone extension for using multiple connection.

22. At MDF side (in Telephone Exchange) all connections, jumpers and fuses should be neatlyconnected.

23. In E10B Exchanges we can avoid using GD tubes in Fuses. It can increase Line Quality (SNRvalue)

24. Last but not the least. Pillars and DP should be free from Dust and Rust.

A.3 Power Range of Optical Transceivers for Broadband Multiplay Equipments

A.4 TIPS FOR GOOD BROADBAND SPEED TO THE CUSTOMERS

1. Use of Internal DP for Broadband connections:Broadband connection should be provided with internal DP only as far as possible. Howeverif the drop wire is used from DP to the customer house, it should be as straight as possible,should be of single length without joints. The drop wire should not be coiled anywhere andalso should be away from electrical lines. If these are not taken care then telephone maywork fine but broadband connection may disconnect, frequently.

2. Splitters and Parallel telephones:The splitter separates the high frequency ADSL signals from low frequency telephonesignals. If the splitter is not installed correctly the broadband will go down every time there isan incoming call.


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Any parallel phone connection in the customer premises should be after the splitter. Thereshould not be electrical wires running parallel to the wires going into the modem.

3. The SNR may be checked by going into the modem settings and further into ADSL lineparameter where SNR Margin and attenuation can be checked. The SNR should beminimum 13 or above and attenuation should be as low as possible. If attenuation goesabove 40 or SNR goes below 13 then the subscriber outdoor line need to be attended /changed.

4. The Nuisance & Danger of Virus:One might some time feel that the broadband was quite good some time back but it is slownowadays. One of the major reasons for this is the infection of Virus into the PC. Adwares,

spywares too may affect speed. Hence, it is very important to have a good anti-virus softwareand spyware, adware detectors in the PC. Regular update to these software and Windowsupdates are also a must. Use only legal version of Windows.

5. Watch-out for bandwidth overhead:Many applications like Windows updates, anti-virus updates and other software updates willbe using the broadband connection in the background. Some of these updates might ask forconfirmation before downloading, many may not even ask and will be simply running in thebackground which may affect browsing / download speed. One can find-out the applicationswhich are running, by going to the Task Manager (Press Ctrl-Alt-Del keys together to get intothe Task Manager). One may shut down such of those applications which are running withoutyour consent. But beware that shutting down some vital applications required by theoperating system inadvertently will cause hanging of system. Windows updates, anti-virusupdates etc. could be scheduled to run when the system is free. This will help in utilizing the

bandwidth effectively.6. Crossing the Free-usage: On crossing the monthly free usage limit (except unlimited plans),

one receives an intimation automatically. Kindly press the button, I Agree to continue toenjoy the broadband which is chargeable as per subscribed plan. However, kindly switch-offand switch-on the modem after pressing the I Agree button.

A.5 Bridge mode and PPPoE mode of broadband connection :

Normally the subscriber broadband connection should be provisioned in bridge modei.e. adialer should be made and user id and password need to be stored in the dialer. The dialer isto be clicked every time to get connected to broadband. Connectivity through dialer willprovide better security in case of WiFi modems and will also be useful for using prepaidbroadband over the same ADSL connection.

Other mode is PPPoE mode (always on) where user id and password are stored in themodem itself and one can start browsing straight away. First modem should be powered onand then PC should be started.

A.6 FACTORS HAMPERING THE BROWSING SPEED

1. Virus Infected PCCheck for the virus infection. Scan thoroughly to remove complete traces of virus. Make sure

that the system is virus free and not performing in a sluggish way without connecting to the internet

2. Low SNRLine attention is in relation to the "loop loss" on your line. The further you are away from the

exchange the higher your attenuation figure will be as the signal loss increases. The lower yourattenuation figure the more chance you have of getting the faster speeds. In general, higher SignalTo Noise Ratio (SNR) will result in less error.

SNR MARGIN REMARK

6db or lowBad and will experience no line synchronization or intermittentsynchronization problems.

7db 10 db Fair but does not leave much room for variances in conditions.


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11db 20 db Good with little or no synchronization problems

20db 28db Excellent

29db or above Outstanding

3. Wrong ADSL Line profile attached in DSLAM port for high speed plan Check for the correctness of the Speed profile attached to the connected port. Normally for ADSL ports are configured for 2Mbps profile. For high speed plans configure the port manually.

4. Packet loss at the connected NE Packet loss at the connected network element imparts slow speed to the customers

connected from the concerned Network element. Ping with certain packet size for checking packet loss (Command: ping l Size IP Address) Example for 10 Bytes packet size: ping l 10 218.248.240.79 If there are any losses please check the media/connectivity. Make sure that the no packet loss are incurred

5. Low power in the RPR ring Low power in the RPR ring may adversely affect the speed. Ensure the power levels are well

with in limit. Threshold set for RPR rings In case of low power please check transmission media termination/joints. In case of high power level please use pads to reduce the power level pads.

Ring Threshold set

1G Ring -22db10G Ring -14.1 db

6. Cascading of OCLANsMany OCLANs are cascaded with out master OCLAN Uplink media up gradation to GE.

At many places the mater OCLAN uplink is still FE and cascading is done with out taking inconsideration that the traffic from the cascaded OCLANs also will flow through the Master OCLANuplink.

Calculate the expected traffic which will flow through the master OCLAN UPLINK after

cascading and go for the media up-gradation. Cascading of too many OCLANs with out properplanning will definitely hamper the service

7. Wrong AAA policy attached in LDAP Check for the correctness of the AAA policy assigned in LDAP for the customer AAA policy in turn will define the speed If the AAA policy is not assigned as per the plan speed may vary Consult with NOC for the correctness of the AAA policy as per the Plan.

8. High DNS resolution time Resolution time may be high in case of the connected DNS failure/ DNS overloading

Will affect all the customers connected to the concerned DNS Perform nslookup from the field as a f irst level for trouble shooting. (Please see next section

for procedure of nslookup) Inform to NOC in case of any issue or change the DNS in LAN setting to some other working

DNS.

Note: DNS changing may in turn affect the password/ Redirection

Procedure for nslookup:

Click Start, Run , type cmdin the box and press enter to open command promptalternatively in the windows operating system click programs, accessories, and commandprompt to open command prompt window.


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In the command line type nslookupand press enter to get the DNS

IP address of the network is shown (Please see the screenshot on next slide).

type server 218.248.255.141 (OR type the IP address you got in the command line) andpress enter

type www.yahoo.comand enter (OR type your problematic url)

Result of the above commands has been shown in the screen shot on next slide. If you seelike screen shot result, it means that site is resolved by DNS. If not, please mail [email protected] attaching the screenshot of the result.

9. High latency at MPLS

Check the latency from one hop to another using trace route command for the problematicsites. Latency of 350-400 ms are permissible between two hops Inform MPLS NOC/ MP NOC in case of any abnormality/High latency

Procedure:

a) Open the command prompt.

b) Type tracertwww.yahoo.com and press enter (OR type the problematic site instead ofwww.yahoo.com


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In the result you will see the latency taken to reach the destination IP hop by hop. In theSee screen shot on next slide there are latency observed at any hop is less than the maximumallowed range i.e., 350ms to 400 ms.

If the latency is more than the allowed range at any hop please escalate the issue with

the screen shots to [email protected] a copy to [email protected].

10. Reverse trace route (TRACE ROUTE OF IP ADDRESS ALLOTED TO SUBSCRIBER)Procedure:

a) Go to the site http://network-tools.com/

b) In the box the dynamic public IP address allotted to the customer is displayed.

c) Select the Traceradio button and click Go.

d) The result showing the latency taken to reach the source IP hop by hop. Please see screenshot on next slide there are the latency observed at any hop is less than maximum allowedrange i.e. (350 to 400 ms).

If the latency is more than the allowed range 350 to 400 msat any hop please escalate theissue with the screen shots to [email protected] a copy to [email protected].


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(B) Fault Testing, Hardware & Modem Configuration


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Broadband Fault Testing and Rectification Process

Initial Testing At Exchange Side -

Step-1: First verify with the customer whether the DSL Link is stable or unstable at

Subscriber End.

Step-2: If the Link is unstable

Check the DSL Link with the help of ADSL Modem at MDF Line side Port,(DSLAM) Line side Port, corresponding PSTN side port (DSLAM). Please

ensure that proper connector is used at MDF tag block during this testing

instead of punching the wire every time which may damage the tag block

If the Link is stable at MDF Line side then make over the fault to the

concerned lineman section for testing at External plant.

If the link is not stable at MDF, then the fault should be back traced to theDSLAM port.

Testing Process to be Followed by Line staff

Step-1: After reaching the customer premises, please verify at the subscriber end whether the

DSL Link is stable or unstable at Subscribers end

Step-2: If the Link is not stable then recheck the hardware connectivity as per the Splitter

Connection and Hardware connection Diagram given in the next page

Step-3: If the link is stable, then please check the configuration of the modem either on Always

ON (PPPoE) or on Bridge Mode (View Configuration Help given in the next page)


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Splitter Connection Diagram

Connect the telephone Line at Subscriber Premises via Line Splitter

as shown Below

Splitter Connectivity


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Hardware Connection (Modem Back Side)

Step-1: Use a telephone cord to connect the LINE port of the splitter with the RJ-11 port

(the phone jack) on the wall.

Step-2: Use another telephone cord to connect the ADSL port of the splitter with theLINE port of the ADSL Modem.

Step-3: Use another telephone cord to connect the telephone set with the PHONE port of

the splitter.

Step-4: Connect Ethernet port of the ADSL MODEM with 10/100BASE-T port of

the computer using the network cable that comes with the modem.

Step-5: Plug in the power cord, and turn on the power.

If you do not want Internet services and telephone voice services simultaneously, please just

connect the LINE port of the ADSL Modem with the RJ-11 port (the phone jack) on the wall

using a telephone cord. In this case, the splitter is not necessary.


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Configuration Help (NSN Modem)

Before going in for configuration or changing password Assign IP Addressto the

NIC

Step-1: Open the Internet Explorer, type 192.168.1.1in the address bar and pressEnter.

Step-2: Type user name as adminand password as adminand click on OKButton.

Step-3: New window will be opened. On left hand side click on WAN

Step-4: New window will be opened. Click on Edit button of line containing

port/VPI/VCI =0/0/35

Step-5: New window will be opened. Click Next

Step-6: New window Connection Type will be opened.

From here wFrom here wFrom here wFrom here we have two Optionse have two Optionse have two Optionse have two Options

PPPoE Connection Bridging Connection

(Always on connection) (Dial up connection)

Follow steps for PPPoE Connection (Always on connection)

Step-7: Select PPPoE in Connection Type window. Click on Next

Step-8: New window will be opened. Make following entries

PPP username Given by exchangePPP password Given by exchange

PPP service name BSNL then Click on Next.

Step-9: New window Network Address Translation Settings will be opened. Click on

Next.

Step-10: New window Summary will be opened. Click on Save.

Step-11: New window will be opened. Click on Save/Reboot

It will take around 90 seconds to Save and reboot.


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Follow steps for Bridging Connection (Dial up connection)

Step-7: Select Bridging in Connection Type window. Click on Next

Step-8: New window will be opened. Click on Next

Step-9: New window Summary will be opened. Click on Save.

Step-10: New window will be opened. Click on Save/Reboot

It will take around 90 seconds to Save and reboot.

Process to create Dial up connection for modem configured in

Bridging Mode (Window XP Operating System)

Step-1: Click on Start Button.

Step-2: Click on Control Panel

Step-3: Click on Network Connections

Step-4: On the left hand side, click on create a new connection

Step-5: New window will be opened, click on Next.

Step-6: New window Network connection type will be opened, select connect to the

Internet

Step-7: New window Getting ready will be opened, select Set up my connection

Manually.Step-8: New window Internet connection will be opened, select connect using a

broadband connection that require a username and password

Step-9: New window Connection name will be opened, write the name of connection.

For ex. Name of subscriber etc.

Step-10: New window Internet Account information will be opened, write

User name: given by exchange

Password : given by exchange

Confirm Password : given by exchange

Step-11: New window Completing the New Connection wizard will be openedSelect Add a shortcut to this connection to my desktop

Now connect to the Broadband using Shortcut at desktop


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Wi-Fi Security Option- (Only for Type-II Modems)

Wi-Fi security: The security options of wireless router should be configured in customers Ty-IImodem to avoid someone in the neighborhood of misusing customer broadband connections. Forenabling Wi-Fi security the procedure is listed below and also available at Madhya Pradesh Circlewebsite www.mp.bsnl.co.in(click on Modem configuration)-

Step-1: Open the Internet Explorer, type 192.168.1.1in the address bar and pressEnter.

Step-2: Type user name as adminand password as adminand click on OKButton.

Step-3: On the left hand side, Click on the wireless.

Step-4: On the left hand side, Click on the Security.

Step-5: New window Wireless-security will be opened. Select SSID as default

Step-6: Select Network Authentication as Open

Step-7: Select WEP Encryption as Enabled

Step-8: Select Encryption Strength as 64 bit OR128 bit

Step-9: Enter Network Key XXXXX

Enter 5 ASCII characters for 64-bit encryption keys

ORStep-10: Enter Network Key XXXXXXXXXX

Enter 10 hexadecimal digits for 64-bit encryption keys

ORStep-11: Enter Network Key XXXXXXXXXXXXX

Enter 13 ASCII characters for 128-bit encryption keys

ORStep-12: Enter Network Key XXXXXXXXXXXXXXXXXXXXXXXXXX

Enter 26 hexadecimal digits for 64-bit encryption keys

ASCII characters (English alphabets etc.)

Hexadecimal digits (123456789abcdef)

Step-13: Enter same Network key at the time of access of Wi-Fi modem through various

Wi-Fi devices like Laptops, mobiles etc.

In this way you can secure your Wi-Fi network even though the

connection is in always on mode.


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(C) Some common broadband error codes &remedy

Problem Error-678

Description This is most common problems. It is due to poor connectivity. Problem can be anywhere betweenB.RAS - Tier 2 - DSLAM - Modem - PC of the customer.

Remedy Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Thenretry.

If problem is not solved then Reset Modem [Back pin (in the hole) to be pressed in switched ONcondition][Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off and then ONand system may be stable. Then retry.

If problem is still not solved thena)Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it isline problem.b)Check Modem to splitter connectivity.i) Jack in & Jack out the cable of / to the modem and to the splitterii)Jack in & Jack out the telephone connection of the splitter.

If lamp is still blinking - then it is due to poor line condition / fault.The case has to be referred to concern BSNL Broadband Team for attending the fault.

Problem Error-691Description User id and Password problem.

Remedy The case is to be referred to Central Broadband Team (08.00 AM to 08.00 PM). CentralBroadband Team will reset the password and intimate that password has been reset.

Problem Error-769

Description LAN not enabled.

Remedy The LAN Card has to be enabled by following the steps given below.i)Go to Desktop.ii)Click "My Network Place".iii)Select Properties.

iv)Click "Enable the local network".

Problem Error- 797

Description Modem or LAN driver problem

Remedy Reset the Modem (in on condition ) by pressing button available in the backside hole of themodem and wait for 2 mintues and then log on. If the problem is not solved then call your vendorto check computer LAN Card driver.

Problem Error-718

Description i)Peak Hour - This problem occurs if loading is high on the system and number of customersexceed the call handling capacity of B.RAS.

ii)Slack Hour -This problem occurs if PPPoE is corrupted.Remedy i)Peak Hour - Please try after some time.

ii)Slack Hour - Please load PPPoE again.

Problem Error - 630-633

Description Computer LAN Card problem.

Remedy LAN Card has to be changed.


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(D) Important vendor contact details

UTStarcom-----------------------------------------------------------------------------

For BNG, Tier-I, Tier-2, OCLAN (Multiplay)

Contact - Pune NOCTel:- 020-25459045E-Mail ID:[email protected]

Contact - Bangalore NOCTel:- 080-22028982,22028986E-Mail ID:[email protected]

For Faulty Cards of OCLAN -DSLAM

UPS (SCS) India Pvt. Ltd.

B-19; Phase-IOkhla Industrial Area;New Delhi-110020

Contact Person - Mr. Amzad AliTel:- 01140526791/92Fax :- 01140526793E-Mail ID:[email protected]

For faulty Modems & Power Adaptor

Intarvo Technologies pvt ltd,

B-81, Okhla industrial area Phase-IINew Delhi 110020Tel: +91-120-40580800

Contact Person: Mr. Ankur / Ms. Ved PrakashMob: +91-9250964046 / 9560243236E-mail : [email protected]

[email protected]

Other Related Contacts

Mr. J P MedakHCL Infosystems Ltd., Bangalore

Phone : 080-30787766 Mob: 07676511845

UTSTAR Website: http://www.utstarcomtsc.bsnl.co.in/

ZTE----------------------------------------------------------------------------- For OCLAN, DSLAM

Sh. Mukesh GourMob: 8305083184

E-mail : [email protected]


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For faulty Modems

ZTE Telecom India Pvt Ltd.Plot No 15, Sector-4, ManesarGurgaon, Haryana-122050.

TIN - 06141824545

Contact Person : Sneha ( Quality Engineer )

Mob. No. - 9899791245Phone no. - 0214-4510930, Extn-222E-mail : [email protected]

For Faulty Cards

ZTE Telecom India Pvt Ltd.No.456, kodi chikkanahalli main Road,Opp.K Mohan & Co., Bommanlahalli,Bangalore-560068TIN-29050220126

Contact Person : Mr. S.J Sarvanan ( Warehouse Executive)Mob. 9880215891Tele-FAX- 91-80-25736985

ZTE Website : http://www.zteindia.bsnl.co.in/

Huawei-----------------------------------------------------------------------------For BRAS, Tier-1, Tier-2, DSLAM (P2.2)

Contact Person : Sh. Abu Sufyian (Bangalore)Mob. - 8553006941E-mail : [email protected]

For Faulty Cards & CPE

Chennai W/O :Consignor : Huawei Telecommunications (I) Co., Pvt.Ltd

C/o TNT India Pvt. Ltd.116 / 4 Mahalakshmi Nagar Extension,Noombal Village, Thiruverkadu,Chennai - 600 077.

Tin No : 33171122773

Contact Person : Rajendran.M ( FSL Associate )Mob. - 9962295856T : +91 44 30214460 / Extn - #54460,E-mail : [email protected]

Muthu KumarMob.- 9940375548E-mail : [email protected]


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Related Contacts : Mr. Naresh Sharma, Mob. - +91 - 987357860

Huawei HelpDesk

Contact Person : Mr. Nitin Kumar ( Customer Support Services Department )

Huawei Telecommunications (India) Pvt. Ltd.8th Floor, Tower D, Unitech Cyber Park, Sec-39, Gurgaon-122002, India.

Toll Free: 18001038008Tel: +91-124-470830Fax: +91-124-4183183E-Mail ID: [email protected]

Huawei Website :Huawei I Care Website : https://icare.huawei.com/Huawei support web site http://support.huawei.com/support/ If dont have access please inform at [email protected]

NSN------------------------------------------------------------------------------ For DSLAM of Multiplay

Mr. Firoz Khan Mob- 09754912921E-mail : [email protected]

For Faulty CPE & accessories

HONGKONG EXCELLENCE TECHNOLOGY (I) PVT LTD,(NOKIA SIEMENS BSNL BROADBAND PROJECT)2nd Floor, super A plot No: 19&20;Thiru-vi-ka, Industrial Estate,Guindy industrial Estate, Guindy;Chennai-600032.

KIND ATTN: Mr. KAMESH;Mobile number: 09962354435E-mail: [email protected],Tel:0091-44- 45532312Fax: 0091-44-45532312

TIN NO : 33710905972CST NO: 984383 DT:24/11/2008

Related Contacts : Mr. Devinder Mob- 9811298409 [email protected]


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Syrma-------------------------------------------------------------------------------For faulty CPE

Syrma Technology Pvt. Ltd.No.5, Gulmahor Enclave,Kundanahalli Gate, Next to State Bank of TravancoreBangalore 560037India

Contact Person : Vijeesh Soman Engineer (R&D),Mob. 9741277222E-mail : [email protected]

ITI-------------------------------------------------------------------------------For Faulty ADSL CPEs & Adaptors

Contact Person : Mr. Ghouse Mob. 09886278742E-mail : [email protected]

ITI LimitedC/o Semindia SystemNo. 1106/9, AM Industrial Estate,Garvebharvipalya, 7thMile,Hosur Road,Bangalore 560068.Tel.No.: 080-41114675,Fax: 080-41114676

Teracom Limited

------------------------------------------------------------------------------For Faulty ADSL CPEs

Contact Person : Mr. Angadsinh ChauhanMob. 09428919676

ADDRESS OF REPAIR/REPLACEMENT CENTER

Teracom Service CenterTeracom Limited, 6 L.G Nagar,Near Delux Char Rasta,Nizampura, Vadodra-2Gujarat

VMC ( Vuppalamritha Magnetic Components Limited )------------------------------------------------------------------------------For faulty ADSL CPE :

Contact Person : Mr. Pravin Mistry


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Contact No. : +91 9824991672Email ID : [email protected]

Address : No.18, Sukan Shopping CentreNikol Naroda Road, New Naroda,Ahmedabad 380025

M/s SURANA TELECOM(For Raisecom make E1 Converters)--------------------------------------------------------------ADDRESS OF REPAIR / REPLACEMENT CENTER

MR.L.K.BAIDVICE PRESIDENT (FIN.)SURANA TELECOM & POWER LTD.5TH FLOOR, SURYA TOWERS, S.P.ROADSECUNDERABAD 500 003

PH.27845119 / 27841198

Engineers Mobile No. - 09323261998.

E-mail : [email protected]@surana.com


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Part -2 PrepaidBroadband Provisioning Workflow(A) New Prepaid B.B Connection in CRM(B) Postpaid B.B to Prepaid B.B Conversion in CRM(C) Additional Prepaid B.B with Postpaid B.B in CRM

(A)New Prepaid Broadband Connection to existing Landline Connection in CRM.

1. Login to SAP CRM.

2. Home window will be opened .Click on Master data.

3. Click on Customer Assets.

4. Search the existing Landline Customer IBaseby Telephone Number.

5. Click on Customer Asset ID Button.

6. Click on Modify.

7. Select Transaction Type Webpage Dialog box will be opened, Now click on

Broadband Order.

8. New Window- Broadband Order: New will be opened , Choosea. Connection Type as Prepaid

b. Plan Type as Monthly

c. Modem Installation - Required as per Customer requirement

9. Now click on Product IDon the same page by Scrolling down the cursor.

10. New Dialog box Product Dashboard will be opened.

Choose Plan , Accessories (TPYE I or TYPE-II ) , Modem Acquisition Type

(Purchased/Rented OR Subscriber Owned)etc. in Product Dashboard as per the

requirement of Customer. Please click on Submit Button before closing the Product

Dashboard.

11.Validatethe Receipt No. in case of Modem Purchased from BSNL.

12. Now click on User ID Creation.

13. Savethe available User ID.

14.Click on Demand Notebutton.


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(B) Conversion of Postpaid Broadband Connection to Prepaid BroadbandConnection in CRM

1. Login to SAP CRM.

2. Home window will be opened .Click on Master data.

3. Click on Customer Assets.

4. Search the existing Landline Customer IBaseby Telephone Number.

5. Click on Modify.

6. Select Transaction Type Webpage Dialog box will be opened, Now click onBroadband Order.

7. You will get a screen for Broadband Modify. Click on Asset IDbox and Press Enter.

8. Select Order Type->Modify

Order Sub-Type->BB Conversion

9. Automatically in the Item list, you will find Broadband (D37) in Delete Status. Save theorder.

10.As soon as the order is saved, a pop- up windows appears which says Please click on

CONVERTbutton. Click OK on pop-menu.

11.Click on Convert buttonat the top.

12.A new order appears which is for new Prepaid Broadband connection. Click on Asset IDbox and Press Enter.

13. Choose

a. Payment Type as Prepaid

b. Plan Type as Monthly

c. Modem Installation Requiredas per Customer requirement


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14. Click on Product IDto select BB prepaid plan. Please click on Submit Button before

closing the Product Dashboard.

15. Keep the cursor anywhere on Item List and Press Enter. You can see all the selected

products in the Item list. Save the Order.

16.Click on Demand Notebutton.

17.Click on Save.

18. Go back to the Broadband Prepaid order and check the status is Demand Note Generated.

In this window below, go to Landline/Broadband order. Click on the Broadband Postpaid

Disconnection Order no.

19.You will reach to first order which you made. Check the Status->Service Order Created


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(C) Additional Prepaid Connection on Existing Postpaid Broadband Connection inCRM

01.Login to SAP CRM.

02.Home window will be opened .Click on Master data.

03.Click on Customer Assets.

04.Search the existing Landline Customer IBaseby Telephone Number.

05.Click on Modify.

06.Select Transaction Type Webpage Dialog box will be opened, Now click on

Broadband Order.

07.You will get a screen for Broadband Modify. Click on Asset IDbox and Press Enter.

08.Choose

Payment Type as Prepaid,

Plan Type as Monthly,

Order Type->Modify

Order Sub-Type->Additional Prepaid Provision

Modem Installation Required as per Customer requirement

09. Click on Product ID to select BB prepaid plan. Please click on Submit Button

before closing the Product Dashboard.

10. Keep the cursor anywhere on Item List and Press Enter. You can see all the selected

products in the Item list. Save the Order.

11.Now click on User ID Creation.

12. Save the available User ID.

13.Click on Demand Note button.


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Part 3 Call booking / RMA raise procedurefor faulty BB equipment parts

UTStarcom Portal

1. Open http://www.utstarcomtsc.bsnl.co.in/Home.aspx in Internet Explorer 8.0and above.2. Then Type Username and Password Provided by UTSTAR.3. Select Project BSNL Multiplay,Then Enter4. Then Select Call Management5. Call Register6. UT Equipment7. Select Circle8. Select SSA9. Then Select IP Address10. Then Type IP Address in Box.11. In case of UT Equipment Like OCLAN Select Equipment instead of IP Address as shown in

No.9

12. Then Select Equipment Type e.g OCLAN13. Then Select Site NAME and IP Address.14. Select Call Type-Normal or Configuration15. BSNL Contact Name16. STD Code & Phone No17. Email Id18. Mobile19. Nature of Problem20. Problem Description21. Save22. After Clicking on Save Button registration of this call is completed

To see the status of the Call again Go to Call managementand by clicking Call Statusand

Selecting Duration it shows the status report of the Registered Call.

ZTE BSNL Portal

To Register a Call for Multiplay & Rural Project

1. Open the ZTE-BSNL Technical Support Portal (Maintanance and spares support )http://www.zteindia.bsnl.co.in/Default.aspx

2. Log-in with correct Username & Password ( given to every Node/NIB Incharge )3. Choose the concern project Multiplay or Rural & click on Enter 4. click on Call Handling Call Register

5. select from Equipment or IP Address.6. Select from Equipment Type7. Select your site name from Site browser.8. Select the IP Address.9. Now fill the required details carefully like BSNL Contact person Name, Part No. , Contact

no., E-mail ID, Mobile no. & Problem Description.10. click on save.11. To Check the Call Status , click on Call Handling Call Status12. Select Circle , SSA & City & Check the status of registered Call.


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To Raise RMA

1. Select RMA Status from RMA Handling menu2. Select your Circle, SSA & City3. Please Raise RMA for particular call where ever the RMA raised status is NO.4. Select the particular case id.5. Enter Contact Name, Address, Pin code, Contact No. & E-mail ID of Node Incharge.6. Select Board Name ( e.g. ASTD, ASTE, Fan Module, SCCF, SCCH )

7. Enter serial No. & Model of faulty board / part8. Select from Failure Symptoms ( problem generated due to faulty part )9. Click on Save to raise RMA

Huawei I Care Portal ( For Faulty HUAWEI Parts )

1. Open Website : https://icare.huawei.com/2. Enter Username and Passeord Provided to Node3. Now Select isupport Business user4. Select Home5. Select Create Service Request to book request6. Select CS Technical Request7. Select Product : Smart AX MA 5300 (For Fan Try) or select from Menu.8. Enter Serial No, of faulty part9. Describe the Problem Summary10. Select Severity type11. Now Select Submit


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Important contact numbers for BroadbandNetwork Issues

BSNL - Bangalore NOC

( For Broadband Multiplay network )

Phone no. : ( 080 ) 25808899( 080 ) 25808877

E-mail : [email protected][email protected]

SDE (MP ) : [email protected] (MP) : [email protected]

_____________________________________________________

( For ZTE Rural Network )

Bangalore : 080-22028978080-22028975

Contact person : Mr. Varun Mob - 9844288282Mr. Upendra Mob 9964658029

E-mail : [email protected]____________________________________________________

For P 2.2 ( HUAWEI ) Network

Bangalore : 080-25808822

080-25808823080-25808861

BSNL Pune Multiplay NOC

For P3 - Multiply Network

Phone no. : ( 020 ) 25459045( 020 ) 25450624( 020 ) 25450626

E-mail : [email protected]

SDE : [email protected] : [email protected]

___________________________________________

For P 2.2 ( HUAWEI ) System

Pune : 020-25411151020-25411191020-25411161


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__________________________________________

UTSTARCOM - PUNE

Bhiva Bargade Mob. - 9822534328Vikas Pachapure Mob. - 9860325074

ZTE M.P Circle

Sh Mukesh Gour Mob. 8305083184E-mail : [email protected]

NOKIA - SIEMENS

Mr. Firoz Khan Mob- 09754 912921E-mail : [email protected]

Mr. Vimal Mob- 9538319583


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Part 4: Preventive maintenance of HUAWEI DSLAMs

1. Download Friendly Net Viewer and Prepare Virtual Network Diagram for all equipments ofP 2.2 network of your SSA.

2. Using Friendly Net Viewer monitor the T-2 Switches and DSLAMs of the SSA daily.3. Daily Checking the media link (Optical Fiber link) between DSLAM and T-2 and T-2 and T-

1.4. Perform following checks at least on 10-15 DSLAMs everyday and take necessary action if

any card / equipment is found faulty ( The screen shots and commands are given insubsequent pages).

I. Check the status of control card of DSLAM and T-2, T-1.II. Check the status of all Fans in DSLAM.III. Check the status of all cards of the DSLAM.IV. Check the status of chipset in DSLAM.V. Check the status of all ports of each card in DSLAM and try to reset the hanged ports in

DSLAM.

5. Cleaning of DSLAM whenever required after concurrence with NIB/NOC.6. Docket booking for equipment / card related faults immediately and major faults which are

not solved within reasonable time, at [email protected] and a copy of the faultdocket may be sent to Bangalore NOC by mail to id [email protected]

The faulty card may be got replaced with a spare card if available immediately and faulty card mustbe sent to technical support centre of vendor along with the fault docket at following address:-


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(A) Commands for Huawei make DSLAM

1) To Check all the card status: Give command as show board 0

All cards should be in Normal status as given above. If any card (suppose 2) found faulty than givefollowing commands.

I. ABD-DLM-GBT-01# config terminalII. # board del 0/2

III. # board add 0/2 then give the name of card like EADA, EDB , EBDLIV. # adsl activate adsl 2/0/0 to adsl2/0/47 3 ( where 3 is profile name)

2) Check all chipset status : Give command show adsl chipset status

All chipset should be in normal state. If it is faulty it has to be rectified.

If any chipset found faulty, give following commands to Reset the faulty chipset.(Suppose chipset 3 of card no.1 is faulty than)

Dslam # config terminalDslam(confi) # board-adsl 1 ( To enter in card no. 1 , 1 is card no. )Dslam(confi-board-adsl-1) # chipset reset 3 ( 3 is faulty chipset no. )

And then confirm the chipset status using above command.

Control Cards

Normal /Healthycard

All chiset statusmust be Normal


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3) To check status of all Ports of DSLAM : Give command show adsl port state all.All port should be in either active or activating state. If it is deactivate, it is faulty state.

If port no. 0/0/24 is deactivate than

DSLAM(config) # adsl activate adsl 0/0/24 3( where 3 is profile)

4) To check status of EMU ( Fan ) of DSLAM: Give command show emu

5) To check status of Fan in 32 Port DSLAM: Give command show fan state

All ports must beActive/ActivatingAny port shouldnot beDeactivate

Fan status shouldbe Normal


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6) To check status of Card & Ports in 32 Port DSLAM:

Give command show board 0/1and show board 0/2

7) To Reset faulty card of DSLAM: Give command

Dslam(confi) # board reset 0/2 ( Here 2 is faulty card no. )Dslam(config)# board confirm 0/2


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Part 5: Preventive maintenance of Multiplay DSLAMs

1. Download EMS/NMS for UT STAR and ZTE.2. Using EMS monitoring the RPR T-2 / T-1 and DSLAMs daily. ( Detailed procedure at page no.

5)3. Daily physical checking the media link (Optical Fiber link) between DSLAM and RPR T-2.

4. Power checking of RPR ring using RPR NMS, if power loss observed, inform to OFCmaintenance team to bring it in prescribed limit.

5. Perform following checks at least on 10-15 DSLAMs everyday and take necessary action ifany card / equipment is found faulty ( The screen shots and commands are given insubsequent pages).

a. Check the status of control card of DSLAM and T-2, T-1.b. Check the status of all Fans in DSLAM.c. Check the status of all cards of the DSLAM.d. Check the status of chipset in DSLAM.e. Check the status of all ports of each card in DSLAM and try to reset the hanged ports in

DSLAM.

6. Cleaning of DSLAM whenever required after concurrence with NIB/NOC.7. Docket booking for equipment related problems and major faults which are not solved with

reasonable time has to be booked through a docket form to the concerned vendor and a copyof the fault docket may be sent to Bangalore NOC by mail to id [email protected]

The faulty card may be got replaced with a spare card if available immediately and faulty card mustbe sent to technical support centre of vendor along with docket address:-


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(A) Commands for ZTE DSLAM :

1) To see the Subnet , IP Address & IP route of DSLAMGive commands show ip subnet &

show ip route

2) To see the card status of DSLAM

Give command show card

3) To Reset the Non-working card ( which has Offline or Unknown status )

Enter into Enable Mode by Command DSLAM > EnableEnter the Password : admin

Give Command DSLAM # reset card 3 ( where 3 is faulty card no.)Wait for 4-5 minutes & then check the status of card again using show cardcommand.

4) To Reset the particular port

To Enter into configure mode give command configure ( in Enable /# mode )

(config) # interface adsl 2/9 ( Where 2/9 is Slot no./ Port no. )(cf dslam(cfg-if-adsl-2/9) # shutdown(cf dslam(cfg-if-adsl-2/9) # no shutdown

Now check the admin status of port & confirm

5) To see the status of port of particular card ( to see Admin status & Link status of all ports )


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Give command show interface 2/1-64 port-status

( Here 2 is card no. & 1-64 is port list, if the card is of 64 port card)

6) To Check the status of Fan & Temperature in 120 port & higher ZTE DSLAMGive command show fan

7) To Check status of Fan & Temperature in 64 Port ZTE DSLAMGive command show temperature-check

If status of any fan is failed then first clean tha fan filter & checkIf problem is not solved then replace the fan unit.

8) To Check SNR Margin, Attenuation & out power of all ports in particular slot

Status of Both FansShould be Running

Temperature shouldbe less than 45 C

Online & Actual SwitchStatus of all FansShould be ON


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( Note : Not for 64 port DSLAM )Give command show interface 2/1-64 adsl-status

Here Divide the SNR Margin & Attenuation value by 10 e.g. Attenuation 208 becomes 20.8 dBm

9) To Check SNR & Attenuation level of up ports in 64 port DSLAM

Give Command : show adsl physical 2/10 (here 2/10 = slot no./Port no. & Port is UP)Note : Link status of the port must be UP, whose SNR & Attenuation is being checked

10) To find slot no./ Port no. in DSLAM from VLAN id

Give command show vlan 229 ( here 229 is inner VLAN id )

11) To Check Uplink port Status & VLAN passed from uplink port of DSLAM

Port no. of VLAN 229

Check theDown sideValue of SNR& Attenuation

divide it by 10

Check theDown/ATU-Rside value ofSNR &Attenuationdivide it by 10


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Give command show interface 9/1-6 port-statusshow interface 9/1-6 vlan-config

12) To Check Uplink port Status & VLAN passed from uplink port of 64 Port DSLAMGive command show interface 5/1-2 port-status

show interface 5/1-6 vlan-config

13) To Check MAC Address of all up ports in particular slotGive command show mac-address-table slot 4 ( 4 is slot no. - Not for 64 Port DSLAM)

14) To Check MAC address list of all up ports in 64 Port ZTE DSLAM

Port 9/5 is UP so it isactive uplink of

DSLAM

Management & innerVLAN tagged inDSLAM uplink port9/5

Port 5/1 is UP so it isactive uplink ofDSLAM

Management & innerVLAN tagged inDSLAM uplink port5/1


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Give command show mac-address-table


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(B) Commands for UTstarcom DSLAM

1) To Check The All Card StatusGive Command show slot

IPADSL8A is Line Cards & ICM3Gc is Controller card.(A) is Active and (S) is Standby

2) To Check the Module Status & Temperature of Particular SlotEnter into particular Slot DSLAM # slot 1 ( here 1 is slot no. )

& Give command : show module &show temperature

3) To Reset the Non working Card ( with Unknown Module status )

Give this command : # reset 2 hard ( here 2 is faulty slot no. )

Always use Hard Reset to RESET the Cards. AFTER Resetting the Card, To check the cardStatus give commandShow Slot as aboveIf there is problem in any Card then S/W Version and H/W Version of card will not display.Sometimes Card is already plugged but card status shows Unplugged. So, there is a fault in thatCard. In that case inform to Service Provider & follow their instructions to confirm fault.

Card/Module Statusshould be Normal, forfaulty card the statuswill be Unknown

Slot temperatureshould be less than45 C


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4) To Check Status of all ports in particular cardGo into Proper SLOT and into Port ModeEach Card Contains the 48 DSL Port (1 to 48): According to this, calculate the right port.

Give command: # slot 4 ( here 4 is slot no. )# port ( to enter in port mode )

# show line dsl 1-48 ( 1-48 is port range for 48 port card )

5) To Reset the particular Faulty Port( Use Disable or Enable the PORT)

Enter into concern slot & then enter into port mode.Give the Command:AHD-DLM-NVP-UT12-M1(IPADSL8A-4/PORT)# disable dsl 19AHD-DLM-NVP-UT12-M1(IPADSL8A-4/PORT)# enable dsl 19

When the port is disabled then the Port Admin Status becomes LOCK

CPE is not ON soOperation Status ofport shows Down

You can check SNR &Attenuation level ofparticular port if it isUP


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To Reset Series of PortEnter into concern slot & then in port mode & suppose port no. 1 to 8 are faultyGive Command : # disable dsl 1-8 ( here 1-8 shows series of dsl port 1 to 8 )

# enable dsl 1-8# show line dsl 1-8 ( to check the admin status of ports )

6) To Check the Current MAC address on Up ports of particular slotGive command : # slot icm ( or enter slot1/2/3 to check mac in particular slot)

# bridge# show fdb

7) To Check the IP routeGive command : # ip show route

8) To Check the DSLAM System Up time


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Give Command : # show system

9) To Check the VLAN Configuration of ports in Particular SlotGive command : # slot 3 ( Enter into particular slot )

# vlan# show ( or enter show 226 to find particular port from vlan )


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(C) Commands for NOKIA SIEMENS DSLAM

To login into the NSN DSLAM, get connected to Operation Domain VPN & Telnet the DSLAM

Enter Login id- rootPassword- vertex25

Give command : enable ( to enter in enable or # mode )configure terminal( to enter in configuration mode )

1) To see the status of cardGive Command :show slot-overview

It shows the status of all equipped card in module.Each card contains 72 ports. Here Control cards are equipped in slot no.5 and 6.

2) To Check the Status of Fan

Give Command : show status fan

3) To Check the configuration of each card separately


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Give Command : show table shelf

4) To Check the Card temperature of all Equipped CardsGive Command : show status temperature

5) To Check the Port Admin & Operation Status & xTUC & xTUR Line Rates


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Give Command : show lre s1 xdsl phys-table linerates(Here s1 indicates the slot no. 1, enter s3 for slot 3 )

6) To find the Slot & Port no. from particular inner VLAN & to Check the MAC

Give Command : show mac vlan 137 ( here 137 is inner VLAN no. )

7) To Check the Attenuation & SNR Margin for particular UP port

Give Command : show lre 1/10 xdsl band-table ( 1/10 is slot no. / port no. )

8) To Reset the particular faulty card

Enter into Enable Mode by using command > enableEnter into Configuration Mode by using command # configure terminalin configuration mode give command :

DSLAM(config)# reset card 2 ( here 2 indicates the slot no. )OR DSLAM(config # reset all ( to reset all equipped cards )

9) To Reset the particular Port


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Enter into Enable Mode by using command > enableEnter into Configuration Mode by using command # configure terminalIn configuration mode give command

DSLAM(config)# bridgeDSLAM(config # port lre 2/5 disable ( here 2/5 is slot/port no. )DSLAM(config # port lre 2/5 enableDSLAM(config # show lre s2 xdsl phys-table linerates (check the ports admin status )

To Reset the series of PortDSLAM(config# port lre 2/1-15 disable ( here 2/1-15 is slot / series of port no.)DSLAM(config# port lre 2/1-15 enable


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PART 6 Functional descriptions of ZTE OCLAN LEDs in

Various cards

ZTE - ZXR10 T64G OCLAN

ABRIDGED GENERAL VIEW OF ZXR10 T64G OCLAN COMPONENTS POSITION

In ZXR10 T160G, 8 line interface cards can be plugged in; while in ZXR10 T64G, when master/slavecontrol is not needed, 5 line interface cards can be plugged in, and when master/slave control isneeded, 4 line interface cards can be plugged in.

FUNCTIONAL DESCRIPTION OF FRONT PANEL LEDS IN44+4 FAST ETHERNET INTERFACE BOARD

The functions of forty-eight ports corresponding to the 48 LEDs in the frontpanel of 44+4 fast Ethernet interface board are described below.

FUNCTIONAL DESCRIPTION OF FRONT PANEL LEDS IN THE CONTROL SWITCHING BOARD


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THE FRONT PANEL OF ZXR10 T64G MCS

FUNCTIONAL DESCRIPTION OF BUTTONS IN THE CONTROL SWITCHING BOARD


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FRONT PANEL VIEW OF 24 PORT GIGABIT ETHERNET OPTICAL INTERFACE BOARD

Twenty-four-port gigabit Ethernet optical interface board provides 24 gigabitEthernet optical interfaces, 4 of which support Optoelectronic self-adaptive.

FUNCTIONAL DESCRIPTION OF FRONT PANEL LEDS IN 24-PORT GIGABIT ETHERNET OPTICALINTERFACE BOARD

FRONT PANEL VIEW OF 12 PORT GIGABIT ETHERNET OPTICAL INTERFACE

Twelve-port gigabit Ethernet optical interface board provides 12 gigabit Ethernet optical interfaces, 4of which support Optoelectronic self-adaptive.

FUNCTIONAL DESCRIPTION OF FRONT PANEL LEDS IN 12 PORT GIGABIT ETHERNET OPTICALINTERFACE BOARD


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Part - 7 NMS / EMS for Multiply BB Equipments

NMS / EMS (Network / Equipment Management System) for RPR is a web based application which

has to be accessed every time through operations VPN. The node in charge has to get the username

and password for logging into the VPN. Whereas, EMS for DSLAM is a client based application.

This client is common for both OCLAN and DSLAM which can be downloaded through internet

(Not from operations VPN). This downloading is required only once for the first time. The detailed

procedure is as below.

UTstarcom NMS

Note : For Windows Vista users

download & install the file jre-1_5_0_12-windows-i586-p.exe from internetfrom the URL as given below.

http://www.livingresources.org/livresforms/Downloads/jre-1_5_0_12- windows-i586-p.exe

RPR NMSNetman-6000 OMC-O

DSLAM NMSNetman-4000 OMC-A

Open Internet Explorer and type the IP

http://172.30.4.15:9090

Download & Run

jre-1_5_0_09-windows-i586-p.exe

Note :This downloading is common forRPR & DSLAM NMS and required to be

installed for the first time only

Then click on Click here for Login( you will see java loading, and

prompted to login )

Username : BBMP

Password : ********

Open Internet Explorer and type the IP

http://172.30.4.21:9090 (Chennai)

http://172.30.60.11:9090 (Bangalore)

Download & Run

jre-1_5_0_09-windows-i586-p.exe

Then click on Click here for Login( you will see java loading, and

prompted to login )

Username : BBMP

Password : ********


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ZTE NMS

Netman 6000 OMCO

DSLAM NMS

Download Client Software from

ftp 172.30.20.229

Login interface appears after the client getsstarted

User name : xxxxxPassword : xxxxx

For Username and Password already

circulated to Node In charges.

Select Server address: 172.30.20.232

For any technical help may be contacton 09964658029

orE-mail : [email protected]


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UTstarcom RPR Network Management System (NMS)

Netman-6000 OMC-O NMS for RPR is a web based application which has to be accessed everytime through Operation Domain VPN. The node incharge has to get the username and password forlogging into the VPN.

Get connected to Operation Domain VPN.

Open Internet Explorer & Type the IP http://172.30.4.15:9090

Note :

(1) If you are using Netman-6000 first time with your PC with Windows XP &if jre-1_5_0_09-windows-i586-p.exeis not installed in your computer then click on linkshown in that page & let the software to be download & Run.

(2) If you are using Windows Vistathen from internet download thejre-1_5_0_12-windows-i586-p.exefile from the URL as given below.


Then click on Click here for Login ( You will see Java loading and prompted to Login )In login Window Enter Username & Password as provided to concern Node/NIB incharge

Important :

Please Enter the correct Username & Password carefully. If you see the Message for IncorrectUsername or Password once , dont enter wrong Username & password 3/ 4 times otherwisethe Account will get locked.In case of Account get locked please immediately contact Bangalore NOC to unlock the account.


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Also dont change the Password because all Node In charges in Gujarat are using the sameuser id & password. This will cause the Account locked as mentioned above due to wrong passwordsubmission by other Node in charges.

In main window you can see View Tree of all Rings( at left side ) & Physical View window.

Click on Expand sign of Gujaratto see Tree view of all Resilient Packet Rings (RPR) SSA wise.

Click on any RPR label to see that rings configuration & all NEs connected to that Ring.

GREEN color of Link between any two NE shows Normal/healthy Link.In case of Link failure between two RPR NEs , the link color becomes RED.

Green

Normal

RPR Link

Red

FailedRPR Link


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For RPR Switchs Optical Power Measurement

In Menu Bar at top Click on - Performance Real-time Performance MonitorClick on New Real Time Monitor icon ( 1sticon at the top )

In New Real Time Monitor Window Enter

Monitor Name : Insert any name you want related to NE label

NE Type : Netring 10000R ( Default )

Measurement Type Set : Netring 10000-R_Measureset_1.2.0.8 ( Default )

NE Version : 1.2.2.4

Measurement Type : OSPI

Polling period (Sec) : 3 ( Default )

Tick on Ospilopcur in Measurement Item List Box

Now find the RPR NE label from the list given in Measurement Object List.Click on Expand sign to see slots of that NE & tick on the slots whose optical power you want tomeasure.

( For example if that NE is connected in Ring via slot-9 & slot-11 & you want to measure theseslots then tick on slot-9 & slot-11 )

Then click on OK & wait for a minute.


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Now you can see the Real Time Monitor Window of that NE which shows slot wise Optical Power indBmfor that NE.

Optical Power of slot-11 in Graphical view

Optical Power (dBm) of slot-9 & slot-11

Permissible Receive Optical Power Range on the Links connected on T1 & T2 Ringsare as listed below :

For 1 GB Links Card Type : RGEF02 ( GE RPR Line card ) -10 dBm to - 20 dBm

For 10 GB Links Card Type : R64F01 ( 10G RPR Line card ) - 9 dBm to - 14 dBm


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To Check Temperature of particular slot of RPR switch.

Open NE shelf viewby Double click on T1/T2 NE icon

If any slot of RPR switch has high temperaturein shelf view that slots color will change to

RED.To see the Threshold temperature & current temperature of that slot right click on slot

Then click on - Equipment > Equipment property- Temperature Threshold Configuration

Here you can see that slots set Threshold Temperature.

Now click on Statustab

Click on Physical Object Temperatureto see slots Current temperature.


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Netman 4000 OMCAUTstarcom DSLAM Network Management System (NMS)

To Access Netman -4000 get connected to Operation Domain VPN. Open Internet Explorer & Typethe URL

http://172.30.4.21:9090/index.jsp

Now Download & installWindows XP users : jre-1_5_0_09-windows-i586-p.exe(from netman-4000 login page )

Windows Vista& higher version users please download & install thejre-1_5_0_12-windows-i586-p.exefile from the URL as given below.


Then click on Click here for Login ( You will see Java loading and prompted to Login )

In login Window, Enter Username & Password provided to NIB/Node Incharge


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NetnumenZTE - DSLAM Network Management System ( NMS )

NetNumen N31 Installation and Configuration Steps :

How to download EMS client,

From Operation Domain VPN , you had better use ftp client to download

1. Open run window & enter ftp 172.30.20.2292. When asked for Username/password give Username : test& Password : test3. ftp>bin4. ftp>get netnumen.rar (please wait patiently, it will take about 40 minutes)5. ftp> lcd ( Plz note the netnumen.rar file saving path displayed )6. ftp>bye ( now close the DOS windows)7. using Windows environment, in above directory(the path that 'lcd' shows),unzip

the netnumen.rar file8. Now go to netnumenfolder and then enter binfolder9. double click on startNms Client.bat batch file.

Now enter Server Address 172.30.20.232to login , enter Username &Password given to you at this time ,EMS client will be upgraded automatically( Now press any key to continue)

11. use 172.30.20.232to login again.12. now open netnumenfolder from your given destination drive >

open folder bin then select configcenterfile then open it then figure no.8 willbe displayed wait for it. Follow the steps below to configure the Ems.


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13. Select the language , Software edition and the related information ofoperating system and database are displayed in the right part of interface.

14.. Enter into NE Module view, select Products DSL product only to manage , andclick Save and click on close.

15. select NMS Logger Level- WARN and default client - 256Now click on save button.

16. After some time saving successfully message will be displayed. > then close thiswindow.

17. Now click on the startNmsClientwindows batch file to open the the Ems ZTE

END OF STEPS

Result : NetNumenN31-V4.2.0 has been installed.

Starting NetNumen N31 Client

To start NetNumen N31 Client, perform the following steps.

1.Get connected to your Operator VPN the same VPN which was used for logginginto p2.2 network.

2.Start client. Click StartAll ProgramsNetNumen N31NetNumen N31Client3.Another method to start Client. Run %NETNUMEN N31 Install Dir%\umsclnt\

bin\run.bat file, as shown in Figure 10.

4.Login interface appears after the client gets started, as shown in Figure 3. SetEnter User name and Password provided to NIB/Node Incharge.

Note : Default server address is 127.0.0.1,change the Server Address to 172.30.20.232 for DSLAM EMSNetNumen N31 Unified Management System interface appears.


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This shows NE group RPR Ring wise.


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Part - 8 DSL Tester

ADSL2+ tester is a much compact and very easy-to-use handheld test instrument. It cansupport various ADSL line standards, especially for installation, maintenance and measurement ofDSL line parameters.

Steps to configure Aurora Presto for testing

(A) Basic Requirements before starting the test:- (One time or on first use only).

1. DSL line should be provisioned on the link to be tested and username and password should behandy with to you.

2. Connect DSL link to Line port of Aurora Presto using cable provided along the instrument.Go to initial screen press F4 go to Modem in Main Setup

3. Select in Modem SetupType: CN ATU-R+,Mode: ADSL2+,Training: Auto,Tracer SettingsTrace: All,Trace DSL: On,Trace DSL Alms: On,Trace PPP: On

4. Go back and Select ATMVPI: 0VCI: 35VC Mode: VC Enabled

(B) Following configurations are optional/required for PPPoE mode test given in para (D)only.

5. Go back and Select IPMode: PPP,Port: VC 1,IP Address Setup,Origin: IPCP

6. Go back and Select PPPType: PPPOE,Mode: Client

User: user name of DSL line(for small alphabets or special characters use the Page Dn key)Password: password of DSL line(for small alphabets or special characters use the Page Dn key)Attempts: 25, Init Mode: Auto, Pool Size: 1Tracer SettingsTrace: All, Trace DSL: On,Trace DSL Alms: On,Trace PPP: OnTo check the status on Presto is synchronized with DSL line.Check LEDs, Sync LED will be stable green and DSL link will be blinking green/red.

(C ) Testing of Broadband connection through DSL tester via RJ-11 Port.

( For cheking attainable bit rate at new customer location in case of doubt without need of a modem)

(i) First connect the telephone line of customer on any spare DSLAM port in MDF (same asfor new broadband connection).

(ii) Connect RJ-11 cable of telephone line at customer premises into the tester on port (RJ- 11).(iii) Power on the tester.(iv) Select Manual test on the menu and press enter.(v) Select operation.(vi)Select DSL layer and enter.(vii) Select DSL test and Select DSL statistics and press enter.


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The following parameters will be displayed on the screen,1. Noise margin ( it should be more than 10db)2. Attenuation ( it should be below 40db)3. Attainable bit rate (it should be more than 256kbps)

(D) Testing of Broadband connection via RJ-45 Port on existing CPE at customer premises.

Ethernet cable of ADSL CPE connected to PC side may be jacked out and connected to DSL testeron Ethernet port for checking of download/ upload speed of broadband, ping test, website ping and

authentication test and DSL line parameters like SNR, attenuation & attainable bit rate. The followingprocedure may followed.

(i) Connect the RJ45 cable from CPE to DSL tester.(ii) Power on(iii) Manual test(iv) Select DSL layer(v) SNR, attainable bit rate & attenuation can be seen.(vi) Select IP layer(vii)Check the ping test & trace route.(viii)Select http test(ix)Check the web site authentication


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GENERAL INFORMATION

If there is any feedback for improvement / amendment in the maintenance manual

the same may please be intimated to

Y.K SHARMA, AGM (BB & IT)MP TELECOM CIRCLE

HOSHANGABAD ROAD, BHOPALPHONE : 0755-2765611

MOBILE: 9425603395FAX: 0755-2763910

Or send e-Mail on:

[email protected]@bsnl.co.in

Date post:	04-Jun-2018
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b.b Maintenance Book Mp 27.12.2011

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