a

Northern IrelandManagement review 2010/11

01 Introduction02 Two minute summary04 Service performance

12 Looking ahead18 Key priorities for next year

19 Contacts20 Northern Ireland

management

“ Broadcasting makes an important contribution to the wealth and well-being of local society.”Peter Johnston, Director, BBC Northern Ireland

Cover imageCover shows BBC Radio Ulster presenters at the launch of Open House in Broadcasting House, Belfast.

1

Introduction

The BBC’s mission may be constant and enduring, but the business of broadcasting, like society itself, is always changing.

We can report on a year in which our services enjoyed broad and popular appeal, and much critical success. Network production increased and has now begun to achieve the critical mass on which its long-term sustainability depends; we enhanced our newsgathering with the appointment of new area-based reporters; and our local television portfolio was refreshed with additional landmark programmes and commissions that were intended to reflect community life in all its different aspects and diversity. We introduced schedule changes at BBC Radio Foyle; extended the availability of the BBC’s national DAB network in Northern Ireland; secured some necessary capital investment to facilitate local television outside broadcasts into the future; and delivered a range of BBC recordings and events – showcasing talent and providing moments of celebration for the whole community. All of this activity has been taken forward in the midst of real financial constraints. Further savings are in prospect and will require difficult choices about priorities and a clear focus on how we can maximise the impact and value of our service offering. Much of what comes next will not be easy. But neither is it a cause for despair. We can, and will, continue to create great programmes and to seek out new and innovative ways in which we can serve BBC audiences better.

Peter Johnston Director, BBC Northern Ireland

2

Two minute summary

BBC Northern Ireland aims to provide something of value for everyone in the community through a broad range of programmes and services which inform and stimulate debate, celebrate and support cultural and sporting life, and reflect local interests and experiences for audiences within Northern Ireland and across the rest of the UK.

Hours of local television output by genre in 2010/11These totals describe local programming on BBCNI television during 2009/10. 68.7 hours of this output (equivalent to 37%) of qualifying non-news hours with a value of £6.35million) was commissioned from the local independent sector.

Genre Hours of programming produced

Comedy, Entertainment and Music 27.94

News and Weather 400.2

Current Affairs 34.5

Sport 82.72

Factual and Factual Entertainment 104.17

Drama 2.72

Children’s and Education 3.93

Hours of BBC Radio Ulster/Foyle output by genre in 2010/11These totals describe the volume and type of programming provided by BBC Radio Ulster/Foyle. Much of this output involves listener interaction. Continuous output in this categorisation includes specialist music and other strands.

Genre Hours of programming produced

Continuous Output 6,874

News and Weather 2,105

Sport 491

3

Average weekly 15-minute reach of BBC One in Northern IrelandReach is described as a percentage of the total population who consumed BBC television programming over a specified time period (in this case 15 minutes). These totals reflect the continuing popularity of BBC television, but also the effect of increased competition from other broadcast services on digital platforms.

08/09 72.3%09/10 73.3%10/11 77.8%

Average weekly 15-minute reach of BBC Two in Northern IrelandReach is described as a percentage of the total population who consumed BBC television programming over a specified time period (in this case 15 minutes). These totals reflect a slight reduction in the channel’s performance in Northern Ireland. It remains our primary television platform for local niche and specialist programmes.

Average weekly reach for BBC Radio Ulster/FoyleReach is described as a percentage of the total population who consumed local BBC radio services in Northern Ireland. These totals represent an average of the quarterly audience figures that were produced by Rajar across the review period. BBC Radio Ulster/Foyle retains its place as the region’s most popular station.

Average weekly unique users of BBCNI Online (millions)These totals describe the average number of weekly unique users during April each year on the BBCNI website.

April 2009 1.09April 2010 0.66March 2011 1.01

08/09 51.1%09/10 49.7%10/11 49.2%

Local BBC television output totals (Hours)These totals describe the hours of BBCNI television programming for local audiences. The volume and profile of our output is aligned against relevant Service Licence and SoPPs commitments and the BBC’s Public Purposes. Our focus on fewer, higher cost programmes, impacted on the amount of local television output. Totals in this area were also affected by the timetabling of some programme deliveries.

08/09 67409/10 62710/11 656

BBC Radio Ulster/Foyle output totals (Hours)These totals describe the hours of programming on BBC Radio Ulster/Foyle. The volume, profile and content of our output are aligned against the station’s Service Licence and the BBC’s Public Purposes. These totals can fluctuate over time as a result of the cost/type of programme being commissioned, the timetabling of programme deliveries etc.

08/09 9,37509/10 9,51410/11 9,470

08/09 36.3%09/10 35.3%10/11 36.3%

4

Service performance – television, radio and online We provide programmes and services across radio, television and online – bringing the stories of local people to audiences at home and across the UK.

BBC Northern Ireland televisionBBCNI television seeks to reflect local society in all its different aspects and diversity. Our programmes are a trusted source of news and information and a showcase for local stories, talent and creativity. They include a mix of programme styles and approaches and are informed by a deep connection with the needs of local audiences. Quality, integrity and authenticity are defining features of our television output and are the basis on which its success has been built. Maintaining this breadth of editorial ambition and the appeal of our programming into the future are real challenges for the BBC – reflecting funding, marketplace, technological and

other changes. In the midst of so much uncertainty however, our local BBC services have retained their popularity and a unique ability to engage the whole community with programmes that inform, educate and entertain.News and current affairs output is a core feature of BBCNI’s work. It provides information and advice during times of crisis and the analysis that helps audience understanding of big, and sometimes complex, issues. Our journalists are active across the region, bringing local stories and concerns to a wider audience and their specialist expertise to developments affecting every aspect of community life. Our programmes also provide an important forum for debate, allowing

1. Archie the Squirrel in a new network series of Sesame Tree.

2. A sporting legend – Joey Dunlop Remembered.

1 2

5

people to engage with decision-makers and alternative viewpoints. Major news stories and developments in recent months have included: coverage of the Westminster election, and a new-style televised debate involving leaders from the main parties in Northern Ireland; the publication of the Saville Inquiry report; winter weather difficulties with multiple school closures and subsequent water shortages; the economic downturn and its effects on public finances; political developments in the Republic of Ireland, including the election of a new coalition government; continuing issues affecting health and education; security concerns linked to terrorist-related activities; and the trial and subsequent conviction of Hazel Stewart for her involvement in the murder of her policeman husband – which featured in two Spotlight programmes.

We provided detailed coverage of the Assembly and Executive’s work and launched a new weekly programme, Stormont Today, with its combination of Assembly debates, political commentary and analysis. Audience-led discussion with politicians was facilitated by a series of Spotlight Specials and was complemented by longer-form interviews on Hearts and Minds and The Politics Show. Politics and politicians also featured in House on the Hill, an observational-style series about Stormont and as part of two extended film profiles about First Minister, Peter Robinson and Gerry Adams TD. Audience interest in matters political was also addressed through our live coverage from the main party conferences and a documentary on the Westminster election campaign of UUP candidate Harry Hamilton – better known for his appearances in Queen tribute band, Flash Harry.BBC Newsline’s newsgathering capabilities were enhanced with the appointment of additional District Reporters and the programme’s team of specialist correspondents made headlines throughout the year with a series of investigative reports about health, security, education and other issues.

Northern Ireland

6

Sporting fixtures and achievements featured across our output and included live coverage of rugby (as a result of a new Magners’ League contract, secured in partnership with other broadcasters), domestic and international soccer, the Schools’ and MacRory Cups, GAA and the NW200. Graeme McDowell’s golfing success attracted much interest and featured in the award-winning Graeme McDowell’s Major Moment. Local sport also mourned the loss of Alex Higgins and his career was the focus of special tribute programmes on local and network television. Artistic and creative talent was showcased in Festival Nights, coinciding with the Belfast Festival at Queen’s, and in Art Space, a newly commissioned series of programmes about people and events within the local creative sector. We also brought audiences together for large-scale entertainment events at Hillsborough Castle as part of BBC Proms in the Park and at Belfast’s Waterfront Hall for a unique Saint Patrick’s Day collaboration involving Horslips and the Ulster Orchestra. Spectacle and excitement were also a feature of our Children in Need concert

from the Odyssey Arena which helped to raise £568,919 towards the charity’s work in Northern Ireland. And we had headline entertainment with Snow Patrol in the region’s largest-ever outdoor concert – with an attendance of 40,000 people.Historical themes and influences were explored across a range of programmes, reflecting audience interest in the past and its continuing resonances in everyday life. Fergal Keane looked again at our island stories in a landmark series of documentaries whilst Tim McGarry provided a satirical view of history and myth in his Irish History Lesson. We described the development and decline of Derry’s shirt factories in The Shirt Factory Horn and examined the influence of popular culture in a number of archive-based series, including Pop Goes Northern Ireland. Local museum exhibits were profiled in short films commissioned as part of the BBC-wide History of the World initiative, and we celebrated the careers of sports journalist Malcolm Brodie and actress Leila Webster in two popular documentaries.

Service performance continued

1. Our island stories – Fergal Keane’s The Story of Ireland.

2. At the heart of local sport with BBCNI’s Ulster Rugby Live presentation team.

1 2

7

Irish language programmes are a now established feature of our weekday schedule on BBC Two. Much of this content is commissioned with support from the Irish language Broadcast Fund. It includes a mix of programme styles and genre, ranging from music and drama to sport, the environment and history. Ulster-Scots programming has also enjoyed greater prominence on local television in recent months, including a new magazine series, Santer and documentaries about north American connections. Our comedy output included several returning series and new programmes featuring William Caulfield and Diarmuid Corr. Comic travels were the subject of Colin and Graham’s Excellent Adventures whilst the health benefits of comedy were examined in Clown Doctors, a six-part series on a local charity’s work in bringing bedside entertainment to hospital wards across Northern Ireland. Rhod Gilbert’s comedic talents found an appreciative network audience with the locally produced series, Ask Rhod Gilbert and we experimented

with some new writing talent in the youth-oriented LOL. Postcard escapism from Getaways featured holiday destinations at home and around the world and we visited local places with claimed supernatural associations in NI’s Greatest Haunts. Consumer issues and concerns were championed in a new series, In Your Corner, which was broadcast from different regional venues and we looked at high-rise urban living in a two-part series about the Divis flats in Belfast. The musical renaissance of nearby St Peter’s Cathedral featured in Choirboys and we stepped behind the front doors of some of Northern Ireland’s most distinctive homes in a return series of House of the Year. We also obtained an insider’s perspective on Pope Benedict’s visit to Britain in Our Man in the Vatican – The Papal Visit, a follow-up to last year’s documentary profile of the UK’s Ambassador to the Holy See, local man Francis Campbell.

3. Health-giving fun with The Clown Doctors.

4. Consumer issues and concerns with In Your Corner.

43

8

The events and legacies of the Troubles were explored in a much talked about documentary, The Shankill Butchers and in reflections by veteran journalists about their work in As Others see Us. Other documentary programmes and series included: Special Deliveries, profiling midwives and expectant mums at the Ulster Hospital; Life Matters, Sir Gerry Robinson’s assessment of the Belfast Health Trust; and an uninhibited look at sexual health in Pox Doc. And the grim realities of clerical abuse were explored in a powerful two-part drama, Brendan Smyth: Betrayal of Trust.

Network television commissions are an important and still developing feature of the BBC’s work in Northern Ireland. We have been working in partnership with others, including the local independent sector, to build a sustainable production base in this area and have enjoyed some notable successes. All of this activity will help towards the BBC’s target for locally produced network output – which will rise to 3% of total network television expenditure by 2016.Local production teams were responsible for Panorama programmes about Scientology and the Irish economic crisis and Sunday Morning Live with its lively analysis of religious and ethical issues. Little Ships marked the 70th anniversary of the Dunkirk evacuation; Caravans: A British Love Affair and Britain Goes Under Canvas described the country’s affection for these distinctive holiday experiences; Atlantis – The Evidence uncovered the history and science behind this enduring legend; and Sesame Tree brought diverse local voices and experiences to a network audience on CBeebies.

Service performance continued

1. Musical delights with Choirboys on BBCNI television.

2. Award-winning local drama with Seacht.

21

9

BBC Radio Ulster/FoyleBBC Radio Ulster/Foyle embraces every aspect of community and cultural life in Northern Ireland. Its distinctive mix of programmes includes news, listener-led debate, documentaries, specialist music and events-based output. The station’s popularity reflects the strength of its connection with local audiences and its responsiveness to developments affecting the wider community. Much of its output reflects the region’s unique diversity – cultural, historical and linguistic. It also helps to bring local voices and talent to a wider audience, providing listeners with a virtual concert hall, meeting place and debating chamber.Our radio news programmes seek to provide immediate and comprehensive

coverage of breaking news stories – combining information and analysis and making effective use of BBC newsgathering at home and around the world to keep local audiences updated on issues affecting their lives and well-being. We know the value which audiences attach to our role at times of disruption and uncertainty and radio’s ability to respond flexibly to fast-changing stories and circumstances. All of this was evident in our coverage of the winter difficulties – natural and man-made. It was also apparent in our reporting of political and security developments and the challenges facing the local economy.Stephen Nolan’s weekday programme discussed, and often became, headline news. It provided a lively forum for debate and

3. Radio beginnings – BBCNI Director, Peter Johnston and Playwright, Brian Friel unveil a Blue Plaque to Sir Tyrone Guthrie at Broadcasting House, Belfast.

4. Hugo Duncan’s Country Afternoon on BBC Radio Ulster.

3 4

10

Service performance continued

highlighted a range of audience concerns. Political developments at the Assembly were reported in Stormont Today and analysed in Inside Politics. And their wider community significance was discussed by David Dunseith and guests on Seven Days.We reflected the place of religion in local society through music and worship programmes and examined some of the ethical dimensions to everyday living on Sunday Sequence – which this year celebrated its 30th birthday. Religious themes were also explored in a series of documentaries, including programmes about the King James Bible and Saint Padre Pio. And we looked at the changing sound of gospel music in Mirenda Rosenberg’s The Gospel Train.Music-making from the Ulster Orchestra was showcased on Sounds Classical and in special programmes featuring the Orchestra’s appearances at the Royal Albert Hall and alongside Paul Brady for the opening concert of the Belfast Festival at Queen’s. Our specialist music output was enhanced with the introduction of a new Sunday afternoon series involving local choirs and through established programme strands including ATL, Strike Up the Band and Pipes and Drums.Our documentary programmes continued to range widely – from people’s experiences of mixed marriages and developments in cardiac care to the careers of Francis Hutcheson and Sir Hans Sloane. Historical characters and themes were also the focus of The Narrow Sea which described Ulster’s historic links with Scotland.We got even closer to local communities through a year-round programme of outside broadcasts and events. These involved

presenters and production teams from across the station and included outdoor entertainment from Hugo Duncan, special editions of Talkback and Good Morning Ulster and the regular travels of Saturday Magazine and Gardeners’ Corner. Community news and connections were also a feature of Your Place and Mine and the work of its network of local correspondents.We celebrated radio’s national and international linkages in Making Connections, a three-day audience festival at the BBC’s Blackstaff Studio, organised in partnership with colleagues from RTÉ and BBC network radio, and hosted a large-scale event with Skillset NI on development opportunities in the creative industries in Northern Ireland.Sports programming included live fixture commentaries and analysis and we reflected local cultural traditions in a portfolio of Irish and Ulster-Scots output. The Living Air explored the impact of radio on the lives of local personalities; Arts Extra acquired a North-West dimension with a new weekly programme from BBC Radio Foyle; The Book Programme featured discussions and interviews about recent publications; and we brought some satirical leavening to the schedule with returning series of The Folks on the Hill, Anderson Extra and The Blame Game. We also made a series of changes to BBC Radio Foyle’s schedule, re-focusing editorial effort and resources so as to maximise impact and listener benefit, and continued efforts to develop the volume and value of local network production activity. We delivered music, drama and documentary programmes for different BBC networks, including Song Stories, God’s Ambassador, Ballylennon (which is now in its eighth series) and The Meeting Point.

11

New mediaOnline and related developments are changing how people access BBC content. New technologies and platforms are extending choice and enhancing the service that we can provide to local audiences. DAB coverage has been further developed with the addition of new transmitters; most local programmes are now available on the BBC’s iPlayer; substantive planning work is now underway to deliver digital television switchover in 2012 (and involving close co-ordination on a cross-border basis); and an increasing number of local radio programmes are now available as podcasts – maximising their reach, value and accessibility.

BBCNI’s website provided audiences with updated information on school closures and other winter-time disruptions and attracted large numbers of users for its coverage of sporting and major news events. Significant editorial developments in recent months have included the launch of a new online portal for Ulster-Scots content; additional learning materials linked to the curriculum needs of local schools; and a new website for Broadcast Appeals.

2

1. Colin Murphy’s Great Unanswered Questions

2. A musical journey on Mirenda Rosenberg’s Gospel Train.

1

12

Looking ahead

The BBC has a rich and varied past, securing its future, and serving audiences better, will require constant innovation and renewal.

Operational priorities 2011/12Our programmes and services remain popular with local audiences. Maintaining their appeal in a changing environment is a constant theme in our work. It requires a mix of editorial ambition and inquisitiveness, seeking out new opportunities and ideas and making use of new technologies to enhance the impact of our programming. Successful industries are always evolving and BBCNI’s continued vitality owes much to its ongoing pursuit of creative excellence and a deep understanding of audience needs.

Our work is only made possible as a result of licence fee investment. It has already been affected by stretching efficiency savings (estimated at 23% of our local budget by 2012/13) and will be further impacted by the BBC’s new funding settlement. It is estimated that this will require additional savings of at least 20% on a BBC-wide basis in the period until 2016. Much of this reflects challenges facing the wider economy, but it will demand some difficult choices about BBC priorities at both local and network level. Immediate impacts in 2011/12 will include the re-structuring and rationalisation of our online services, reflecting recent decisions by the BBC Trust, and work to complete existing savings plans.

1

13

BBCNI plays a unique role at the heart of cultural and community life in Northern Ireland. We want to secure its future, directing resources and effort against agreed priorities and in ways that will deliver value for money. Partnership working (an area in which we have a long track record) will help us to achieve our objectives. We will want to develop these relationships in coming months and to build on our role as a network production centre – bringing scale and sustainability to BBCNI’s activities in this area and maximising their benefits for both audiences and the creative economy in Northern Ireland. We will play a full and active role in BBC-wide consultations about the organisation’s future (as part of the Delivering Quality First initiative) and will seek to develop an enabling vision for BBCNI’s work over the next few years. In all of this, audience need and the BBC’s Public Purposes will remain the defining basis on which we order our activities and measure success.

Other priorities in 2011/12 will include: preparations for digital television switchover, working alongside Digital UK, broadcasting and sectoral partners; the development of broadcast plans for Derry-Londonderry’s tenure as the first UK City of Culture; and joint work to develop the skills and production capabilities that will help grow the creative industries in Northern Ireland, including BBC sponsored training and events and the availability of media training placements through our partnership with CSV. We will also consider/action recommendations arising out of the recent BBC Trust review of BBC Radio Ulster/Foyle.

1. Picture Box – celebrating 70 years of Broadcasting House, Belfast.

2. Broadcasting House Tours – Jonathan McHugh.

2

14

Looking ahead continued

JournalismNews and current affairs plays a big and important role in our output. It combines information, scrutiny and analysis; provides comprehensive news coverage on a region-wide basis; and helps to describe and explain the work of politicians. It also brings local stories to a UK-wide audience across radio, television and online.We will provide extensive coverage of the Assembly and local Government elections, including constituency profiles, a leaders’ debate and detailed election results. We will also describe and analyse the work of the new Assembly and Executive and the impact of political, economic and other developments on local society, making use of our specialist correspondents and BBCNI’s dedicated politics output.

We will enhance our coverage of business and economics through the appointment of a new editor with responsibility for this area and will continue to refresh and update our news programming more generally. We will provide comprehensive coverage of major stories and events, including planned visits by The Queen and President Barack Obama to the Republic of Ireland. We will seek to ensure that local stories and issues are properly reflected in the BBC’s network news output and will work to secure the long-term sustainability of our network current affairs programming.

1. Connecting with the World – a live BBC World Service broadcast from Parliament Buildings, Stormont.

2. BBC Writer in Residence at Queen’s, Malachi O’Doherty in conversation with the BBC’s Business Editor, Robert Peston.

21

15

Knowledge, music and cultureWe work hard to provide programmes that extend understanding and horizons and which reflect the richness of creative and cultural life in Northern Ireland. Our educational output supports the local curriculum and includes knowledge-building initiatives and campaigns involving the whole audience. And we are a major sponsor of local writing and performing talent – showcasing new work and bringing it to a bigger audience.We will celebrate the 30th anniversary of the BBC’s partnership with the Ulster Orchestra and will seek to explore how we might further extend the audience impact and benefits of its work and secure its future.We will commission an ambitious multi-platform initiative about local wildlife, with live television and radio coverage, dedicated online resources and interactive events.

We will introduce a new arts strand on BBCNI television and a studio-based discussion series with Stephen Nolan.We will explore local experiences of WW2 in a landmark documentary and will look at our more recent past in programmes about: the careers of John Hume and Denis Murray; reflections on the cultural impact and significance of Graham Reid’s Billy Plays; and an examination of the events and legacies of the Holy Cross dispute.We will work with NI Screen in seeking to maximise the BBC audience benefits of its funding schemes for Irish and Ulster-Scots, and will continue to reflect other aspects of local cultural diversity across our output.

3. BBCNI Director, Peter Johnston, with Professor Jean Seaton and former BBCNI Controller, Robin Walsh at a BBC exhibition at the Ulster Museum.

4. Community stories from the BBC archives – launch event for Our Place at Lurgan Library.

4

3

16

Looking ahead continued

Ambitious drama and comedyBBCNI has a long-established (and critically acclaimed) role in the production of network radio and television drama. We have been working to develop the volume, local relevance and sustainability of activities in this area and its benefits for the creative economy. Original comedy and the identification of new talent is also an important part of our editorial ambition for local television and radio.We will commission a new drama series for local audiences, focusing on the lives and preoccupations of university students.We will deliver two new drama series for BBC network television and will seek to maintain and develop our radio output in this area – building on a strong talent and production base. We will support writing and performing talent in comedy on both television and radio with returning series and ongoing work to identify and nurture new talent.We will broadcast a landmark drama-documentary on the legend of Atlantis.

Outstanding children’s contentMuch of our programming for children is curriculum-related. We also cater for the needs of younger audiences through ATL and locally developed outreach and training initiatives, including BBC School Report.

Campaigns and eventsWe will work with local groups and organisations to deliver activities in support of BBC Learning campaigns. A season of autumn-time events will focus on moving images, making use of archive recordings to stimulate debate about our changing world. It will include community screenings of BBC archive programmes about different aspects of social and cultural life. We will promote the BBC’s First Click initiative, helping to make online resources and opportunities accessible to a wider audience. We want to find ways of extending the impact and benefits of our work in this area and to maximise awareness of First Click Friends.

1. New Comedy talent with Diarmuid Corr in Sketchy.

2. Creative fun with the Culture Club .

21

17

Events that bring audiences togetherOur work involves an extensive programme of recordings, outside broadcasts and events. All of these activities attract large and appreciative audiences – many of them providing spectacle and excitement on a big scale. We also provide coverage of major civic occasions, reflecting their significance in the life of our community and events that are expressive of our region’s unique cultural diversity.We will provide extensive coverage of sporting fixtures and events including the NW200, rugby, soccer, GAA and the Ulster Grand Prix.

We will deliver major events as part of BBC Proms in the Park and for BBC Children in Need and will work with other organisations in bringing their events to a wider audience.We will connect with community events and activities across the region through outside broadcasts, outreach and media literacy initiatives and will provide dedicated coverage of the Royal Ulster Agricultural Show and the Belfast Festival at Queen’s.

3. Making Connections – A Festival of Radio organised by BBCNI and RTÉ.

4. Cultural diversity in Sisters of the Lodge.

3 4

18

Key priorities for next year

Across all our services – television, radio and online – BBC Northern Ireland will put quality first as we work to meet the needs of our home audiences and grow our network audiences.

NetworkWe will increase the volume, value and range of network television programmes produced in Northern Ireland, working in partnership with the independent sector, and will seek to explore development opportunities in network radio.

LocalWe will seek to maintain the reach, relevance and editorial ambition of BBCNI’s local programmes and services, making use of new formats and talent and taking account of audience feedback and research.

PartnershipsWe will seek to develop new partnership opportunities as a means of extending the creative and other benefits of BBC investment in Northern Ireland.

ValueWe will continue to pursue a managed programme of savings and efficiencies across all aspects of our work, aligning effort and resources against core BBC purposes and priorities, and seeking always to provide value for money for local licence fee payers.

19

Contacts

If you wish to find out more about the BBC’s year – including full financial statements and performance against other public commitments – then please visit www.bbc.co.uk/annualreport If you want to know more about how the BBC is run, then please visit www.bbc.co.uk/aboutthebbc BBC Information is our audience’s virtual front door to the BBC. If you have a question, comment, complaint or suggestion about BBC programmes and services, then please write to us here:BBC Information PO Box 1922 Darlington DL3 0URTelephone: 03700 100 222* (Lines are open 24 hours a day, seven days a week. Calls may be monitored or recorded for training purposes.)Textphone: 03700 100 212*Fax: 0141 307 5770Website: www.bbc.co.uk/feedback * 0370 numbers are called ‘UK wide’ and cost no more

than calls to 01 or 02 geographic numbers.

To find out more about BBC Northern Ireland and our services, programmes, activities and events, visit us at www.bbc.co.uk/northernireland

20

Northern Ireland management

Peter Johnston, Director Mark Adair, Head of Corporate and Community Affairs

Jeremy Adams, Head of Television Current Affairs

Kathleen Carragher, Head of News Lawrence Jackson, Head of HR and Development

Fergus Keeling, Head of Radio

Susan Lovell, Head of Multimedia Commissioning

Kathy Martin, Head of Marketing, Communications and Audience

Ailsa Orr, Head of Programmes

Mark Taylor, Chief Operating Officer

PhotographyPhotographs used are © BBC or used under the terms of the PACT agreement. Permission from the copyright holders must be sought before any photographs are reproduced.

The text of this document may be reproduced free of charge in any format or medium providing that it is done so accurately and not in a misleading context. It must be accredited to the BBC.

Design luminous.co.uk

British Broadcasting CorporationBroadcasting HouseLondon W1A 1AAbbc.co.uk© BBC 2011