Our Approach to Building Excellence

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Welcome to the

Summit Homes Group.

The Summit Homes Group has been building for over 30 years

and in this time, we’ve built over 30,000 quality homes.

We design stunning single and double storey homes to suit all

lifestyles, budgets and locations.

We build in Perth, South West and North West and everywhere

in between. It’s a lot of ground to cover, but we have an

experienced team in each region, who all share the Summit

Homes passion and desire to build quality homes all over WA.

We’re still proudly a family owned business.

All four of our home building brands apply the same high

standard of building practices. We utilise just the one

construction department across all brands to ensure a

consistent set of high quality standards.

When you build with the Summit Homes Group, you’re more

than just a number in the system. We pride ourselves on

quality, both in construction and customer service.

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Excellence has its rewards.

Choosing a builder is an important decision, especially

when every builder is telling you the same thing,

so let’s see why we’re diff erent.

1. We’re incredibly passionate about building quality

homes, yet we’re just as passionate about ensuring

our clients’ enjoy a positive building experience.

Your journey to building your dream home starts

long before building has even commenced and we

understand that. So we pride ourselves on being

honest and transparent in all we do: from quoting

on site works, to providing quality images that

accurately represent the advertised price.

2. We are fi ercely protective of our reputation.

And the only way we can uphold our hard-earned

reputation is to constantly deliver upon two

core promises:

• Always provide an extremely high level of customer

service, and

• Always off er exceptional building and

construction standards.

3. With 30 years of local building experience,

we understand the Western Australian lifestyle.

This comes from listening to people just like you.

So our homes not only look great, they also provide

clever, functional living options the whole family can

enjoy. Choose from a massive range of new home

designs to suit all block requirements: narrow, large,

small, rear loaded, you name it, there’s a design from

the Summit Homes Group to suit your needs.

4. Our exceptional attention to detail was recently

recognised by an MBA 2013 Excellence in Building

Practice Award. We’re justifi ably proud of this

prestigious accolade. Rest assured, it’s the same

attention to detail that has applied to every facet of

our business for the past 30 years. At Summit, it’s all

about the quality: from our spacious and liveable

new home designs, to the friendly team who work

with you during the building process.

Everyone at the Summit Homes Group shares the

same goal: to make your construction process stress

free. And with our huge range of value-packed family

homes, through to aff ordable luxury two-storey dream

homes, we cater to all Western Australian lifestyles.

Summit Homes Group 2013 Excellence in BuildingPractice Award Winner

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Our commitment to building excellence.

We’re not only passionate about designing and

building quality homes, we also strive to exceed our

clients expectations in all that we do.

In the following pages, we’d like to demonstrate how

we strive for building excellence every step of the way.

We hope you’ll agree that when it comes to

excellence in building practice in WA, the

Summit Homes Group really is ahead of the rest.

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A proud reputation for premium quality.

Our building supervisors are exceptionally well trained

and undergo regular training to ensure they stay up to

date with building advances. To work at the Summit

Homes Group, they must abide by our company policy

of high quality workmanship.

Our reputation is our most valued commodity and

we do whatever we can to uphold this high-quality

standing in the industry.

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Honesty and transparency in everything we do.

We don’t know any other home builders in WA that allow and encourage contact with the Construction Manager.

We take great pride in this high level of service.

We genuinely care about each and every home we

build. When you build a home with Summit Homes

Group, you’re more than just a number in the system.

Our Construction Supervisor and Construction Manager

are always on hand to personally answer any questions

or resolve any issues that our clients may have.

We abide by the motto “What you see is what you get”.

Our site works allowances are realistic and the images

we use accurately represent our products. What you

see really is what you get. And as you’ll see, our on-site

building practices are second to none.

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Talented staff committed

to excellence.

The Summit Homes Group has over 300 employees and

every single one of them is passionate about the

building industry. Their experience is incorporated

into every home we design and build and our staff are

always accessible to pass on their experience to clients.

Over 30 of our like-minded staff have been with the

company for over 20 years.

The Summit Homes Group Construction Team.

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Staff profiles - longevity

Shannon Deans

Senior Construction Supervisor

Starting his career with the Summit Homes

Group in 2006, Shannon was initially

employed as a trainee supervisor. Showing

great passion and commitment, and always

working exceptionally hard (for the Summit

Group, the trades and our customers), his

passion for construction supervision was soon

apparent. Shannon’s personal integrity - and

his high standards of professional excellence

- personify the qualities and values which

are instilled in all Summit Homes Group

construction staff .

Juris Grinbergs

Sub Floor Supervisor

Juris started his career with the Summit

Homes Group in 1986. A dedicated

professional, he is currently our ‘south of

the river‘ Sub Floor (Slab) Supervisor. A

registered builder, Juris has been both a site

supervisor and a senior site supervisor. With

this experience and knowledge, Juris is an

invaluable resource.

Marco Palezza

Construction Supervisor

Marco has been with the company since

2004, initially in the ‘hands-on’ role of on-site

bricklayer. With his Diploma in Building and

Construction, he is registered as a builder

in his own right. Marco’s strong sense of

achievement delivers extremely high-quality

homes, many winning major industry awards.

Wayne Pitcher

Construction Supervisor

Joining the company as a fi xing carpenter,

Wayne has been working with the Summit

Homes Group since 1985. Wayne’s passion

for building and immense experience brings

considerable depth to our construction team.

Wayne is highly regarded as a site supervisor

by the trades and clients alike.

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Keeping things organised

every step of the way.

Our Construction Supervisors take pride in ensuring

that even during the construction stage, the building

site is clean and well maintained.

We understand that building a home is an exciting

time in people’s lives and when people come to view

the progress of their home, we want to impress them

with our cleanliness and attention to detail.

“At some point we need to clean our site, so why not just keep it clean and orderly all the time.”Simon HillConstruction ManagerSummit Homes Group

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Let’s compare our building

sites to our competitors.

A competitor's building site at the plastering stage.

Lack of trade safety

Lack of public safety

Lack of pride and care

Poor access/egress

Disappointed clients

Poor supervision results in:

Next door (also at the plastering stage)a New Generation Homes site.

A picture speaks a thousand words:

Clean and orderly site

Safe for both trades and the public

Easy access

Refl ects our reputation for premium quality.

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Potential safety risks

Issues with glass and the brick pier

A lack of pride

A lack of respect for the client's

dream home

We look at a site like this and recognise:

This is a competitor's site:

Our on-site standards

are exceptionally high.

We wouldn’t allow a Summit Homes Group site to be left in this state.

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Simon HillConstruction Manager

“The art of supervision is to organise and implement the effi cient delivery of trades and materials to site achieving a time constrained and quality controlled objective.”

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Our on-site standards are

exceptionally high.

This is a competitor's site:

At this stage in the build, there should be no need for plasterers to be on the roof. By doing this they are creating

potential problems like cracked roof tiles and general roof damage.

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Our on-site standards are

exceptionally high.

Many builders often don’t seem to think about the maintenance and care of the installed glass. At Summit

Homes Group, we take excellent care, so when we hand over the keys our clients are 100% satisfi ed with the

quality fi nishes throughout.

This is a competitor's site:

Our supervisors ensure plastering is complete before the glass goes in. This avoids the issue you can see in this picture.

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The results speak

for themselves.

These are Summit Homes Group sites:

David HuntGeneral Manager - New Homes

“Our number-one priority is that clients feel confi dent in choosing us to build their home.”

Clean crisp lines

Gutter and fascia placed against render

Minimal damage to window frames

Glass not yet fi tted (until render complete)

All fl ashings fi tted. No need for return trips

and trade damage!

No render on the roof sheets

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Our standard on-site

requirements are:

Trades must be coordinated

appropriately, thus reducing damage

to client’s homes and avoiding costly

time delays to fix issues that should

never have occurred in the first place.

Site must be kept clean and safe at

all times.

Regular site cleans, first at slab

preparation, second at plate high

and third at roof cover. Plus daily

interim cleans.

Site maintenance ensures all materials

are well maintained before using and

trades on site can access materials

quickly and easily.

To assist in site cleanliness, wire cages

are installed to prevent cement bags

or anything loose flying away.

When a site is well maintained, any

issues resulting in time delays are

minimised and clients and neighbours

are kept happy.

Case Study # 1

Summit Homes Group send a dedicated site

labourer to the site prior to plaster starting

so that we can sweep the home clean and

place any rubbish out the front (for the

Bobcat to remove on the same day).

Case Study # 2

On the second site-clean, the day-after

plaster sets and with tape still on the

window frames, we send in our brick

cleaner. They clean the bricks, scrape the

fl oor, sweep the home out and place all

rubbish out the front for the Bobcat to

remove on the same day. This allows the

doors to be delivered safely to a clean,

well-prepared site.

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We ensure bricks are cleaned at the relevant stage,

ensuring a seamless finish.

Roof tie-downs are second to none.

Corner roof brackets are installed with high-quality bolts

(many other home builders don’t attach with such

sturdy measures).

Steel beams are all tied down.

LVL beams cleated and bolted.

Stable base of supervisors, with an average employment of

8 years (some supervisors have been with us for 25 years).

Very low turnover at all levels of staff.

Established relationships with trusted and valued

suppliers and tradespeople.

Some of our standard

building practices are:

We take safety seriously.

The Summit Homes Group is an industry leader in safety. We have recently implemented the latest technology

in wall chasing (ensuring our plumbers are using the safest methods available).

We're also rolling out an Automated Safety Audit. All supervisors must complete this comprehensive Safety Audit

on their supplied iPads. The audit is to be carried out when new contractors enter a Summit Homes Group site.

With the latest technology and a commitment to providing the safest worksite possible, we are proactive rather

than reactive to safety issues.

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Excellence is the sum of the parts.Our standard practices may sound simple, but it’s surprising how many builders forget the basics. Every step of the way, our attention to detail ensures an excellent fi nished product.

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Dear Mr and Mrs Smith, RE: LOT 123MY HOME - SLAB DOWNCongratulations! The fi rst important milestone of the construction of your dream home has now been completed. Prior to any bricks delivered to the site, the drainage around the perimeter of the slab will be done. You will see machinery on the site digging trenches around the slab and after this has been completed the access amount of bulking sand will be removed and the site prepared for the bricks to be delivered.At this point your home will pass from our dedicated Sub-fl oor Supervisor to our Construction Supervisor, with whom you will have contact throughout the entire construction of your home. Your home site is now ready for the bricklaying hardware to be delivered. This includes but is not limited to, site shed and toilet, cement, scaff old, timber and metal door frames, wall ties, meter box, PGI straps, damproofi ng materials etc, also the bricklayers sand will be delivered. IMPORTANT: After the fi rst bricks are down please check the colour of the bricks, mortar and window frames. It is much easier to correct any errors at this point. Simon HillConstruction Manager

e. Your home site is now ready for the bricklaying e shed and toilet, cement, scaff old, timber and metal

aterials etc, also the bricklayers sand will be delivered.e colour of the bricks, mortar and window frames. It is

My Home email #1 - Slab Down

Value-added services keep

clients informed.

To ensure we are constantly delivering a high level of

service, we have recently implemented a system called

My Home. This Customer Service Portal is a way to

provide clients some helpful progress updates on the

building of their new home.

At 5 relevant stages throughout building, clients receive

an email with a photo of their home and an update on

the progress, thus allowing them to keep up-to-date

with the stages and feel confi dent that the building is

on track.

In addition to the 5 My Home emails, clients will soon

be able to log into the portal at any time to see real time

updates on their home. A great way to stay connected.

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Automatically generated emails keeping clients informed of key completion stages.

Dear Mr and Mrs Smith, RE: LOT 123MY HOME - BRICKWORK COMPLETEA real milestone in the construction of your home! The brickwork has now been completed.At the completion of your brickwork there is much activity taking place behind the scenes. Your Construction Supervisor will have checked your brickwork and made sure that it complies with your home plans and specifi cations. Depending on the design of your home the following is likely to occur: your site will be cleared in preparation for the delivery of the roofi ng materials. However if you have any external rendering, it is common practice (weather permitting) to have this carried out at this stage. You should be aware that damage might occur to your render installed at this stage, however it is a cost covered by us, as we believe this method results in a better fi nish around fl ashings and brickwork protruding through the roof line.Roof timber, roof steels and hardware will now be delivered to the clean home site, ready for the roof carpenter to start. Depending on the roof size and complexity, the framing will take from 3 to 10 working days. The carpenter will install all roof steel members and roof timbers along with any hardifl ex products. Should you be having gyprock to your alfresco /garage areas this will generally be installed at the ceiling stage.IMPORTANT: Should you have any queries regarding your brickwork, please contact your Construction Supervisor at this stage to eliminate any future problems. Simon HillConstruction Manager

My Home email #2 - Brickwork Complete

My Home email #4 - Lock Up

Dear Mr and Mrs Smith, RE: LOT 123MY HOME - LOCK UPYour home has now reached the lock up stage.With your home now cleaned, the glass will be installed and the external and internal doors installed by a carpenter. Where applicable, any shelving will be fi tted at this stage, along with any external trims and mouldings. You will also see the concrete fl oor being placed in your garage.The cabinets for your kitchen will now be delivered and fi tted. Should you have stone bench tops these generally follow shortly after. Your painter will attend at this time to complete a “spray” consisting of ceilings being painted and door frames being prepared.The plumber will now return to install your plumbing, which includes your hot water system, tapware to all basins and your bath/spa if applicable.Contact with your supervisor is encouraged at this stage before tiling commences.At this stage the tilers will screed the wet area fl oors and install any hobs to showers and vanities. The Construction Supervisor will be calling for a waterproof membrane to be applied to the shower recesses.Once dry, tiling will commence. Depending on your specifi cation, this can take between 3 and 15 days or longer if main fl oor areas are also being tiled. Construction Supervisor will happily keep you updated.Simon HillConstruction Manager

Dear Mr and Mrs Smith, RE: LOT 123MY HOME -ROOF COVERThe roof cover of your home has now been installed. The plumbing tube (pipes cut into the walls) and electrical prelays have also been completed. We take pride in building your home and have the site cleaned in anticipation of your plastering sand being delivered.The plasterer will apply the “fl oat” coat to your home. This process, depending on the size of your home usually takes 5 working days. Should your external rendering not have been completed by now, it will take place at this point. During this stage your ceilings will have been delivered to the site. The installation of these will see the sheets fi tted fi rst, usually with a separate team returning to fl ush the joins and install your cornices. If you have gyprock to an external area it will be fi tted at this stage. The plasterer will return once your ceilings are installed. Itʼs quite common it will be a diff erent person attending to your set coat as many plasterers specialize in this application only.If required, we have a brick cleaner attend your home site to scrape the fl oors and sweep out your home. In order to minimize any damage the external brickwork is cleaned prior to the installation of the glass. Another site clean is carried out in preparation for the delivery of the doors, mouldings and shelving the following day.Simon HillConstruction Manager

My Home email #3 - Roof Cover

Dear Mr and Mrs Smith, RE: LOT 123MY HOME - FINALSAt the completion of the tiling and depending on the specifi cation of your new home, we have now reached a “fi nals” stage. You will see the electrician return to commission your home, appliances will be delivered and lights will be fi tted. The plumber will again attend to install toilets and fi nal tapware. Gas will be connected and the painter will work through to provide the fi nishing coats to doors, frames and walls if this is included in your specifi cation. Any external paving will be laid and the garage door will be fi tted.Your communication with your Construction Supervisor will now revolve around the handover process of your home.This is generally the time for you to voice of any concerns you may have, as we all want the end process to be smooth and problem free.Your Practical Completion Inspection (PCI) should not be confused with FINAL KEY HANDOVER, which occurs in the offi ce when the applicable aspects of the contract have been fulfi lled.The PCI is sometimes a two part inspection; one to identify any defects and the second one to check if the items identifi ed at the fi rst PCI have been attended to. It might be one stage inspection if items have previously been identifi ed and completed. Should there be any additional items noted after PCI, which are not of a serious nature, they will be attended to within your 6 month defects liability period list.Simon Hill

My Home email #5 - Final

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Ongoing quality control.

In addition to our My Home updates, our Construction Supervisors

conduct regular, spontaneous checks of the building progress and site.

Our follow-up service is

complete and unrivalled.

We have dedicated service personnel on staff

who take pride in ensuring that all maintenance

is undertaken promptly and with impeccable

attention to detail.

Our vans are all branded with the message:

‘House Proud? So are we’.

Our Construction Manager will regularly visit homes

after completion to meet with clients and listen to

their feedback.

This feedback is then taken on-board, so we can

continually improve our service and delivery.

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“A home is only as good as the foundations it is built on. If the basics aren’t done properly from the beginning, then the fi nished product won’t be up to scratch.”Simon HillConstruction ManagerSummit Homes Group

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Client testimonials

It was very smooth service the whole way through and every person we were in contact with was helpful, patient and pleasant to deal with and very quick to respond.

Steven and Keryn Success New Generation Homes

Well Summit you’ve done it again! This is the second time we’ve built with your company and again it is everything we wanted. From our initial enquiry to handover, all has run smoothly with a house to be proud of as the end result.

William and MarjorieBaldivisEasystart Homes

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We are very pleased with the build quality of Summit Homes. From their practical and modern building designs, they have some very refreshing and different designs available. We were well taken care of throughout construction. We were also very happy that the construction was completed way earlier than we expected. We would certainly build with Summit again.

Chai and Arip Queens Park Summit Homes

As a second time builder with Summit Homes, I will not hesitate to build with the company for the third time. Extremely happy with the process to completion.

Mark Roleystone Summit Homes

We’d heard about your good quality homes and thought we’d give New Generation a go. We have built 3 times before and this build is the best by far.

Daniel and BenitaBrookdale New Generation Homes

Thank you

The Summit Homes Group is extremely passionate about delivering high quality service and

building practices. We genuinely strive for perfection and we hope this booklet conveys this

passion, experience, excellence and skill in building practice.