Prepared by BC Management, Inc.
December 2015
Data collected between October – December 2015
Benchmarking. Plan Ahead. Be Ahead.
BCM Program Maturity Measuring Program Effectiveness
- Table of Contents -
Copyright ©2015 BC Management, Inc. All rights reserved. TABLE OF CONTENTS – Program Maturity/
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Table of Contents
Reporting History 4 Study Methodology 4 Assessment of Data & Reporting 4 Participant Data & Respondent Characteristics ~ An overview of respondent characteristics. 5-8 Program Maturity/ Program Effectiveness - Awareness Study Topics 9-49
Characteristics of Continuity/ Resiliency Program
• Define the program you either manage or work within 9 • In your opinion, how would you rate the maturity of your program 9 • Length of time the program has existed 9 • The last time the program had been thoroughly updated 10
Reporting Structure
• Which best describes the program’s department owner 10 • Is the program situated for maximum visibility under the current department 11 • Specify by job title who is actively engaged and sponsoring the program 11 • What is the level of separation from the Executive Committee for the program sponsor 12 • Is the program situated for maximum visibility under the program sponsor 12
Current Status of Program
• Current status of program in terms of strategic business objectives 13 • Current status of program in terms of budgeting 13 • Current status of program in terms of personnel and leadership 14 • Current status of program in terms of reporting structures 14 • Current status of program in terms of reporting mechanisms 15 • Current status of program in terms of program sponsorship 15 • Current status of program in terms of assessment 16 • Approach to build organizational resiliency 16 • Developing personnel competencies according to the program 17 • Integration of business processes with the program 18-20
Program & Company Strategic Planning
• Does your program align to company’s strategy 21 • If yes, how far out does the strategic plan go 21 • Has the Executive Board approved/ adopted a BCM mission, vision and/or policy statement 22
Executive Involvement/ Commitment
• How often does the Executive Board receive program specific updates 22 • Have stakeholders been identified that are related to the program 23 • If the sponsor is a chief level or above, how involved is this individual in the program 23 • Rate “executive buy-in” maturity for the program 24 • Examples how executives either did not demonstrate their commitment to the program or
examples in which they fully supported their program commitment 25-30
• How can executives better demonstrate commitment to the program 30-33 • Personally elevated the program’s maturity and/or executive buy-in/ commitment 34-39
Metrics/ Program Outcomes
• How often is the program effectiveness measured 39 • What metrics are used to determine success in deploying the program 40 • Current state of metrics definition to determine program effectiveness 40 • Current status of metrics implementation to determine program effectiveness 41 • Mechanisms used to report program outcomes to executive board 41
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• How valuable are program outcomes to the organization 42 • Is the program benefitting from lessons learned and knowledge relating to program effectiveness
improvement 42
• Mechanisms used to justify the program 43 • Is continual improvement a main topic when evaluating the program 43 • Does internal audit review program effectiveness 44 • If yes, what is the frequency of the internal audit reviewing program effectiveness 44
Return on Investment
• Calculated a ROI (Return on Investment) when obtaining sponsorship and program support 45 • If calculate an ROI, what approach was applied 45 • How to measure when controls are working to demonstrate ROI 46 • Provide details of the ROI calculation if one is used 46-47
Compliance/ Standards
• Which compliance/ standards do you measure the effectiveness of your program 47 • Achieved certification in a standard 48 • If certified in a standard, which standard 48-49
Thank you to BC Management’s International Benchmarking Advisory Board 49 Thank you to our Sponsors and those Organizations who Distributed the Study and/or Report 49 About BC Management, Inc. 49-50 Customize a Report Exclusively for your Organization 50-51
Confidential Report
This is a confidential report. As such, the information within this report should not be shared outside the
organization that received or purchased the research data. Please contact BC Management if you would like to share or site any of the information included within the report.
Copyright ©2015 BC Management, Inc. All rights reserved. TABLE OF CONTENTS – Program Maturity/
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Since 2001 BC Management, Inc. has been gathering data on business continuity management programs and compensations to provide professionals with the information they need to elevate their programs. Each year our organization strives to improve upon the study questions, distribution of the study and the reporting of the data collected. Below is a timeline detailing BC Management’s eight years of business continuity reporting expertise.
* The advisory board is composed of 20 international thought leaders coming from the United States of America, Canada, Latin America, the United Kingdom, Singapore, Australia, China, Japan, and India. Our board encompasses not only business continuity, but also risk management, emergency management, high availability and environmental health and safety.
The on-line study was developed by the BC Management team in conjunction with the BC Management International Benchmarking Advisory Board. WorldAPP Key Survey, an independent company from BC Management, maintains the study and assesses the data collected. Participants were notified of the study primarily through e-newsletters and notifications from BC Management and from many other industry organizations. The focus of the study was on program maturity and the efforts taken to measure the effectiveness of the program planning initiatives, which includes reporting structures, executive commitment, integration of the program, metrics, return on investment and standards used to assess the program. All participants are given the option of keeping their identity confidential.
BC Management reviewed and verified the data points received in the study. Data points in question were confirmed by contacting the respondent that completed that study. If the respondent did not include their contact information, than their response to the study may be removed. With our fourteen years of expertise in collecting and assessing such data points, BC Management has an exceptional understanding of what is considered questionable or unintelligible data. Study respondent contact information remains confidential and is never revealed.
2001 - First BC Management Study Launched•BC Management's first annual business continuity management study was launched. The study focused exclusively on the factors that impact
compensations within business continuity and related disciplines.
2005 - Program Management Section Added •The study expanded to also include issues of importance in managing a business continuity program.•BC Management published the first Business Continuity Management Benchmarking report.
2006 - Study Gained International Recognition•BC Management launched an international distribution campaign to increase respondents worldwide.•For the first time BC Management published customized business continuity compensation reports for Canada, the United Kingdom, India, and
Asia Pacific.•BC Management began offering customized program management benchmarking reports tailored to a companies specifications including, but
not limited to industry, revenue, number of company employees and or number of company locations.
2009 - Study Elevated with Benchmarking Advisory Board and Advancement in Reporting•The BC Management International Benchmarking Advisory Board * was formed to review the study and reporting to ensure it reflects topics of
importance. •WorldAPP Key Survey, a leader in survey technology, was selected to host the on-line study and assess the data. The reporting technology built
into the study has significantly enhanced our ab ility to assess the data and thus given BC Management the ability to offer a true business intelligence dashboard assessment tool tailored for business continuity.
•The study was distributed in 5 languages, including: English, Spanish, French, Japanese and Chinese.
Reporting History
Study Methodology
Assessment of Data & Reporting
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379 study professionals from 28 countries participated in the study assessment from October 28, 2015 to December 1, 2015. Incomplete/ partial study responses were included as appropriate within the report. Complete responses were received from the following countries: Australia, Bahrain, Canada, China, Colombia, Costa-Rica, Croatia, Cyprus, Dominican Republic, France, Germany, India, Ireland, Italy, Mauritius, Mexico, New Zealand, Peru, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States of America and Venezuela.
0%
5%
10%
15%
20%
25%
14.8%
3.4%2.4%
3.4%2.1% 2.1% 2.4%
4.5%
8.4%
20.1%
10.3%8.4% 7.9%
9.8%
Company Gross Revenue (Before Expenses) in USD
Participant Data & Respondent Characteristics
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0%5%
10%15%20%25%30%
27.8%
11.4%
4.8%7.9%
10.8% 12.4%10.1%
3.4% 4.5% 4.2%0.5% 2.1%
Number of Company Locations - Corporate/ Operational Functions(Operational, Financial, Manufacturing, Distribution, etc)
0%5%
10%15%20%25%30%35%40%45%
43.1%
6.9% 4.5% 5.3% 7.7% 7.9% 5.3% 2.6% 5.8% 6.1% 2.9% 2.1%
Number of Company Locations - Retail/ Customer Interfacing(Outlets, Call Centers, Stores, etc)
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
2.9%
6.9% 6.9%
9.0%
16.6%
11.9%11.1%
4.7%3.2%
5.5%3.7%
4.7%
1.3%
5.5%
1.6% 1.3% 1.6% 1.6%
Number of Company Employees
Participant Data & Respondent Characteristics Continued
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Other Industries Noted Include: Agricultural, Commercial Real Estate and Facility Mgmt, Data Centre, Engineering, Equipment and Inventory Financing, Hospitality, Human Capital Management, Information Solutions, Institute of Higher Education (IHE), IT, Legislature, Medical Devices, Provision of reference, archival and library services, Publishing, Real Estate, Renewable Energy, Security, Share Processing center service and SI, Transportation - Rail Freight, Volunteer Public Safety and Wealth management
0%5%
10%15%20%25%30%35%40%45%
Citywide Statewide/Province
Regional(within one
country)
National (onecountry)
Regional (multicountry)
Global
7.7%12.9% 10.8%
16.9%
8.4%
43.3%
Distribution of Company Locations
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
Aero
spac
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efen
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Chem
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/Pet
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edia
Cons
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Educ
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Bro
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Inve
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Food
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ent -
Nat
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/Med
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- Se
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alth
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/Med
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- Ho
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Inte
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-Gov
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-Bus
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Logi
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anuf
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- Ind
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Man
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Man
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ther
Non
-pro
fitN
ucle
ar/P
ower
Pla
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arm
aceu
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Reta
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hole
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Tech
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Clou
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- Ha
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Serv
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Soft
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Wat
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3%2% 2%
3%
7%
3%4%
1%
16%
5%4%
2%
10%
4%
10%
0%
2% 2%
7%
4%
5%
3%
15%
1%
3%
1%
3% 3%
5%
1%
3%
0%
3%
5%
8%
7%
11%10%
5%
1% 1% 1%
3%
1%
6%
Percent of Respondents by IndustryExceeds 100% due to Multiple Selections
Participant Data & Respondent Characteristics Continued
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Other Job Titles Noted Include: Driving the program as a 3rd party, Faculty Higher Ed., Internal Audit and BCMP Advisor
0%
5%
10%
15%
20%
25%
30%
0%
10.4%12.5%
2.1%
29.8%
17.3%
5.3%
13.6%
1.9%0.3% 0.3%
5.3%
1.1%
Percent of Respondents by Job Title
0%
5%
10%
15%
20%
25%
30%
0 1 2 3 4 5 6 7+
5.8%
28.5% 29.6%
21.4%
8.2%
4.0%2.4%
0.3%
Level of Separation from Executive Management
Participant Data & Respondent Characteristics Continued
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BC Management’s International Benchmarking Advisory Board was instrumental in reviewing the study to ensure it focused on the topics that are of the greatest interest to continuity professionals today. The goal was to develop a credible reporting tool that would add value to the business continuity profession. A full listing of board members may be viewed at http://www.bcmanagement.com/benchmarking-board-and-sponsors.html.
A special thanks to our sponsoring organizations that assisted in translating our study. Without these organizations the study may not have been available in Chinese, Japanese and Spanish.
Distributing Organizations BC Management also greatly appreciates the efforts of those organizations that assisted in this global effort. The contribution of each individual organization does not indicate an endorsement of the study findings or the activities of BC Management, Inc. A full listing of distributing organizations is available on the complimentary BCM Compensation Report and made available to those respondents who completed the BCM Annual Study.
BC Management, Inc., founded in 2000, is an executive staffing and research firm solely dedicated to the business continuity, disaster recovery, risk management, emergency management, crisis management and information security professions. With decades of industry expertise, our staff has a unique understanding of the challenges professionals face with hiring, benchmarking and analyzing best practices within these niche fields.
BC Management’s Complimentary Research - BC Management has been collecting data on the factors that impact compensations and business continuity programs since 2001. To download our current complimentary reports please visit www.bcmanagement.com. We Value Your Comments - Thank you for participating in our annual study. Your contribution adds value to our comprehensive reporting and allows us the opportunity to assess industry trends. Please share any comments or suggestions on how we can improve at [email protected].
Thank you to our sponsors and organizations that assisted with this global effort
About BC Management, Inc.
Global Data Solutions LTD Sponsored the Chinese translation
Risk Managers and Consultants Association Sponsored the Japanese translation
MiaTomi Sponsored the Spanish translation
Thank you to BC Management’s International Benchmarking Advisory Board
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As a result of our advancement in reporting technology with World APP Key Survey, BC Management is able to offer a true benchmarking service exclusively for the business continuity management profession. Our benchmarking service includes a report (similar to this report) customized to your specific filters used to drill down to the data points that compare to your compensations or program planning initiatives. As a part of our benchmarking service, BC Management is also offering a business intelligence dashboard technology in which you will receive all the data points (based on your filter specifications) for further independent assessment. This technology will allow your organization to further assess the data within a flexible, intelligent, user friendly format. Obtain information on our comprehensive Business Continuity research reporting. COMPENSATION RESEARCH DATA: Benefits of Our Customized Compensation Benchmarking Service
• Saves time and money in assessing compensations for current and future personnel. • Provides a fair comparison on compensation bands based on expertise, degree, certification and geography. • Assists in retaining current personnel based on compensations in the same geography and job title.
Filters Available to Customize Your Compensation Report
• Employment Status – may choose from full-time permanent, part-time permanent, independent contractor and unemployed.
• Geography – may choose country, state/providence, or city. • Job Title/ Position – may choose from a selection of job titles. • Discipline – may choose multiple disciplines that are managed with the program (17 to choose from). • Years of Experience – may choose from an experience band of your choice.
PROGRAM MANAGEMENT RESEARCH DATA: Benefits of Our Customized Program Management Benchmarking Service
• Allows you to assess the maturity of your business continuity program focusing on industry best practices, dedicated staff, budget breakouts, reporting structure, vendor utilization, program activation and much more.
• Provides assistance in presenting business case objectives to your executives to substantiate and expand your program. • Prioritizes key initiatives in elevating the maturity of your programs. • Assists in building a road map to advance your program and meet your goals. • Makes you more efficient by eliminating the need to do research on your own. • Provides an unbiased source on how your company compares to the industry; specifically other “like” organizations, which
can be used to support your recommendations.
Filters Available to Customize Your Program Management Report • Industry – may choose more than one industry. • Company Revenue – may choose a revenue band of your choice. • Number of Employees – may choose a selection from number of company employees. • Number of Locations – may choose a selection from number of company locations in either operational and/or retail
interfacing. • Geographic Distribution – may choose multiple countries as well as how the company locations are dispersed (global, multi-
country, one country, regionally within one country, statewide or citywide). • Disciplines within program – may choose multiple disciplines that are managed with the program (17 to choose from). • Scope of program – may choose a combination of the following: global, multi-country, one country or regionally within one
country.
Customize Your Compensation and/or Program Management Benchmarking Report
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• Maturity Rating of Program – may choose on a scale of 1 to 5 with 1 being Very Immature and 5 being Very Mature (please note this is a self rating by the study participant).
• Names of Organization – may choose a list of company names that have participated in our study and completed the program management portion of the study. Please keep in mind that not all respondents indicated their company name. Many respondents kept their organizational name private. Also, not all study respondents qualified for the program management portion of the study. Only those respondents who managed a program were encouraged to participate in the second section of the study. ALL RESPONDENT CONTACT INFORMATION IS KEPT CONFIDENTIAL AND IS NEVER REVEALED!
Inquiries For more information or to order a report please email us at [email protected] or call us at (714) 969-8006 or toll free within the United States (888) 250-7001 Thank you This report is not meant for general distribution. Any distribution of this report or reference to any information enclosed within this report is prohibited unless approved by BC Management, Inc. Direct inquiries to – [email protected].
