Discover proven strategies to make the most of every phone call. Experience focused training on how to set solid appointments, effective objection handling, and more. Included are participant workbooks, tailored role-plays, and real-time phone coaching.

Attendees will learn how to:

■ Select the right words to convey your message■ Avoid using negative wording and replace with positive phrases■ Identify key phrases to work into speech to build rapport ■ Use words and phrases that demonstrate interest and support■ Keep a call on track and arrive at a positive outcome

W W W . G N Y A D A . C O M / E D U C A T I O N

C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G • W H I T E S T O N E , Q U E E N S 2017-2018

DATE: WEDNESDAY September 13, 2017TIME: 10:00am-4:00pm

INSTRUCTOR: Mark Rodriguez, Auto Client Care, Inc.

LOCATION: Center for Automotive Education & Training 15-30 Petracca Place, Whitestone, NY 11357

FEE: GNYADA Member: $175 | Non-Member: $300

Reserve your seat today. Call 718.640.2012, fax your registration form to 718.407.6970, or register online at www.gnyada.com/education.

Powerful and effectivetechniques for BDCcommunication skills.

Mark Rodriguez specializes in training and coaching dealership personnel from all departments to deliver world-class customer service over the phone. Mark is a professional member of the National Speakers Association and a presenter of some of GNYADA’s most well-attended workshops.

ABOUT THE INSTRUCTOR:

Mark RodriguezAuto Client Care, Inc.

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GNYADA’sCenter for AutomotiveEducation & Training

15-30 Petracca PlaceWhitestone (Queens) NY 11357

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email dealership position

email dealership position

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name of attendee 1

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dealership

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manager’s approval

Reserve your seat todayCall the GNYADA Education & Training team directly at 718.640.2012,

fax this registration to 718.407.6970, or go online to:

www.autoedcenter.com/education.

GNYADA Seminars, held in person, are developed by qualified experts to meet the highest possible standards and deliver the latest information and solutions for your most pressing business needs. Our programs train new and seasoned pros to improve operations and profitability results within each department.

Automotive Dealership Workshops & Seminarsregistration

WEDNESDAYSeptember 13, 201710:00am-4:00pm

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