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Remote Services Platform
Inecom Managed Services
© 2011 SAP AG. All rights reserved. 2
Become a Best-Run Inecom Clientwith Remote Support Platform for SAP Business One
Run Better with RSP
RSP has been engineered to
mitigate implementation and
operational risks, reduce
TCO and to get the most
value out of SAP Business
One
RSP for SAP Business One
helps Inecom customers do
what they do best, even
better!
ImproveBusinessEfficiency
ReduceBusiness
Downtime
SimplifiedUpgrade
Process
InnovateFaster
LowerOperating
Costs
© 2011 SAP AG. All rights reserved. 3
Go-Live Check
Embedded Configuration
Wizard
Monitoring and Curing
RSP Installs Contracted Software
Embedded UpgradeWizard
Product Support and Patch
Distribution
Customer Signs
Contract
RSP for SAP Business OneIn a Nutshell
Life Cycle Management solution for monitoring, protecting and managing your SAP Business One system
CustomersInecom
© 2011 SAP AG. All rights reserved. 4
RSP for SAP Business OneSimple Life Cycle Management Tool
Single User Interface
Embeddedservices
Partner Channeland the Studio
Inecom break through in supporting customers remotely
Dashboard with key
information
Full management and
monitoring of installed
components
Wizard based approach
for user communication
Repository of reports
SAP Business One
software updates
Supports huge file
transfers
Over 60 Health Checks
Many Corrective Tasks
Customized Solutions
Pre-upgrade tests
Inecom Tasks
Assign Tasks to one or
many customers
Assign customized
solutions to selected
customers
Request large file
transfers
Traffic lights indicate
application readiness
Overview of hardware
and software
configuration
Overview of business
setup and customization
level
SystemMonitoring
Monitor, Protect, Keep Up To Date and Heal with one easy to use application
© 2011 SAP AG. All rights reserved. 5
RSP Key FeaturesReal-time System Monitoring
System Status Report provides comprehensive system assessment Automatic checks on important system factors such as disk
space and back-up status
Detailed information on business setup and customization
Overview of hardware and software configuration
Traffic lights to visually indicate system readiness and areas that need attention
Reports highlight changes compared to the previous reports and include previous data
RSP scans and reports on system readiness to ensure smooth daily business operations
© 2011 SAP AG. All rights reserved. 6
RSP Key FeaturesHealth Checks for Improved Process Performance
Remote Support provides health checks on various areas of our customer applications against data
inconsistencies, and alerts for potential issues to eliminate performance bottlenecks at an early stage
Over 60 Health checks: Inventory valuation
Financial consistency
Year-end closing
Pre-upgrade assessments
Sales and purchase process evaluation
© 2011 SAP AG. All rights reserved. 7
RSP Key FeaturesAutomated Reports Notify SAP and Partners on Incidents
Automated issue diagnosis and reporting without manual intervention
Reports are securely transferred to Partner and SAP Support systems via the Web, reducing the time spent on troubleshooting and resolving issues
SAP gets notified over HTTPS protocol
Partners receive reports via SMTP gateway
Variety of report options including XML and HTML that contain detailed information about:
Issue description
Resolution
Party that should process the resolution (i.e. SAP Support, Partner, or Customer)
Inecom and customers can decide how results of executed tasks are routed and who receives information
Remote Support Platform(RSP)
An issue is detected
Report is prepared(XML/HTML)
SAP SUPPORT InecomEND USER
© 2011 SAP AG. All rights reserved. 8
RSP Key FeaturesAccelerated Problem Resolution with Self-healing Wizard
Inecom runs the healing wizard and selects fixes to apply
Fixes are executed automatically; changes archived for future references
Report with detailed issue description and resolution is sent to the Partner
Detect, execute and document in 3 easy steps
Self-healing wizard allows you to remotely deliver fixes to SAP Business One installations with minimal
intervention, maximizing accurate resolution
© 2011 SAP AG. All rights reserved. 9
RSP Key FeaturesStreamlined Software Updates and Patch Downloads
One simple screen to view all software packages and monitor download status
Inecom receives notifications on new software updates and can either set RSP to automatically download recommended updates, or choose to manually manage the updates.
Configurable download settings - e.g. bandwidth speed, time of day - avoid connectivity lags during business hours.
RSP keeps itself up to date through silent installations and upgrades, eliminating additional configuration or maintenance efforts.
© 2011 SAP AG. All rights reserved. 10
RSP Key FeaturesSimplified database and log file transfers to SAP
From within RSP, they identify relevant databases and/or files and upload with only a few clicks
Inecom can monitor progress, pause or resume activity if necessary.
Inecom receive database requests from SAP either via SAP Service Marketplace or via RSP
Select, Compress, and Upload in 3 easy stepsNo file size restrictions
RSP simplifies the database or log file transfers to SAP systems by providing a simple guided procedure to
select, compress, and upload
RSP for SAP Business One allows you to specify bandwidth speed and time of day for when the uploads should be performed so you can avoid connectivity lags during business hours.
© 2011 SAP AG. All rights reserved. 11
RSP Key FeaturesAutomatic Data Maintenance in SAP Systems
What is System Data?System Data provides technical information on SAP
Business One customer installations such as database type and version, SAP software and add-ons, Windows version, and language setup.
Why should I maintain it?Accurately maintained system data enables SAP to solve
your problems more effectively and with higher quality results
What does RSP do?By using RSP, your system data will be maintained
automatically on SAP Service Marketplace so you and your customers can get targeted and higher quality resolutions based on specific customer situations
RSP eliminates the need to manually update customers’ system data on SAP Service Marketplace by
automatically sending the installation data to SAP
Avoid manual administration of data in SAP Systems
© 2011 SAP AG. All rights reserved. 12
New User InterfaceSimple Navigation via Central Management Console
© 2011 SAP AG. All rights reserved. 13
Simple Installation Process
RSP can simply be downloaded from the SAP Service Marketplace The current version supports the SAP Business One 8.8 Release Family
No additional hardware required. RSP complies with all hardware and software requirements applicable to standard SAP Business One installation
Can be installed in as little as 7 minutes / OR by default if you are installing SAP Business One release 8.8 onwards
Always up-to-date with automatic software upgrades
INTERNET
Downloads and Installs in less than 7 minutes
© 2011 SAP AG. All rights reserved. 14
Benefits from RSP as a Customer Run Better with RSP for SAP Business One 24/7
Reduce your TCO due to increased operational effectiveness and decreased time for support
Reduce time for system maintenance (i.e. Simplified upgrades, automated back-ups, and repairs)
Minimize unplanned downtime and business disruption
Get accelerated and predictable problem resolution
Achieve peak system performance, stability and improved data consistency
© 2011 SAP AG. All rights reserved. 15
Remote Support Platform (RSP) for SAP Business OnePrimary Support Platform for SAP Business One Support Services
RSP is the primary support platform for receiving SAP Business One support services.
RSP is simple to install, use, and is FREE for customers on maintenance.
See appendix slides or visit the SAP Business One Customer Portal to review key SAP Business One support services only delivered via RSP as of January 2013.
Contact Inecom in order to have Remote Support Platform for SAP Business One installed.
Thank You!
Inecom Managed Services