Date post: | 13-Jul-2015 |
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Presenters
Joe EshlemanInstruction Librarian
Johnson & Wales University Charlotte
Dr. Richard MonizDirector of Library Services/LIS Instructor
Johnson & Wales University Charlotte, University of North Carolina at Greensboro
Jo HenryInformation Services Librarian
South Piedmont Community College
How many average hours per week do you devote to your
liaison roles?
A. 1-5 HoursB. 6-10 HoursC. 11-15 HoursD. More than 15 Hours
The Evolution of Liaison Fundamentals
In Existence “Prehistoric Age”
1949
• Collection Development
• Faculty/Department Communication
• Subject Knowledge
New AgeExplosion
• Technology Support• Curriculum• Evaluation• Copyright• Educators• Course Proposals
Fundamentals Needed Today
• Subject Knowledge
• CollectionDevelopment
• Electronic Support• Strategy Driven
Support• Communication
Core• Educators
EXPANDING ROLE OF ACADEMIC LIAISONS
0
1
2
3
4
5
6
7
8
9
10
1949 1963 1989 2001 2007 2012
Educator Role
Evaluation
Accreditation
Curriculum
Embedded
Tech Support
BI-IL
Fac/Dept. Comm.
Sub. Knowledge
Coll. Dev.
University of Connecticut
“A library liaison is a staff member who has been designated the formal contact person between the Libraries and a specific academic unit of the University.”
Primary Role: CommunicationSecondary Role: Collection Development, User Services (reference, instruction modules, guides, committees, program evaluation)
University of North Carolina at Greensboro
“. . . in general, to serve as the contact person for the department, school, or program.”
Role: Communication (information sharing, IL, teaching partnerships, modules), collection development, user services (reference, guides, committees, department’s curriculum/research needs)
University of Southampton (UK)
“The Library has designated Academic Liaison Librarians for each Academic Unit or Faculty who work in partnership with academic staff to develop services in support of learning and teaching, research and enterprise.”
Role: Collection development, support services, new programs, budgeting, assist student information skills, research advice, audits
Communication
Core
Subject Knowledge
Strategic Support
Education Facilitation
Electronic Support
Collection Development
What best describes your liaison role?
• COMMUNICATOR/SUBJECT SPECIALIST
TO A DEPARTMENT
• INFORMATION LITERACY COURSE FOR
CREDIT
• CO-TEACHING OR EMBEDDED
• LIBRARY INSTRUCTION/INFORMATION
LITERACY “ONE-SHOT”
Academic Library Statistics
• 3,793 Academic Libraries• 22,504 Academic Librarians• 98% of ACRL libraries have liaisons• 25% of library jobs list liaison duties• 52% of traditional librarians do liaison
duties 11-30% of the time• 5-7 hours a week per embedded class
Faculty Communication and Assistance
• Communication is often the primary role for a liaison
• Communication can often work best face to face, although understanding preferred communication styles is beneficial- stay active!
• Communication with faculty needs to be relayed to other librarians
Communication Tips for Library Liaison/Faculty Interactions
• Get to know the organizational design and culture
• Stay visible and be proactive
• Document all of your communication-have a focused plan and desired results
Remember the importance of having a personal librarian contact for faculty!
“The key to working well with faculty is to avoid the “let me explain this to you” scenario. That never goes down
well. We’re talking about work that faculty do day in and out, and we should avoid sounding as if we know more
about it than they do, because we don’t.“
-Barbara Fister( 2013) Decode academy. Paper presented at LOEX, 3 May 2013.
Communication Tips for Library Liaison/Faculty Interactions
Remember , you can take the consultant or “soft sell” approach
• Is technology changing the nature of relationships? Is person to person relationship building diminishing?
• What is the role of the liaison, what is the ROI (Return on Influence)?
Library Liaison/Faculty Interactions
Collection Development: Then and Now
He must know books, book values, dealers, and dealers’ specialties . . . he must enjoy reading dealers’ catalogs and examining secondhand books; he must know the faculty of his area and what they are working upon; he must know where their judgment of books can supplement his and where it is apt to be deficient. – Herman Fussler (1949)
Fred J. Hay, “Subject Specialist in the Academic Library: A Review Article”, The Journal of American Librarianship 16, no. 1, 11-17: 12.
Collection Development: First Things First
• Immersion in the resources
• Understanding knowledge in the subject area and how it is disseminated
• Develop relationships with faculty
• Other institutions/libraries
Collection Development: Other Big Picture Issues
• Shift from print to electronic
• Shrinking budgets
• Consortial connections/arrangements
• Research-intensive versus basic needs
Collection Development: Getting it Done
• Advocate for funding
• Handling suggestions and requests – What is your system?
• Be creative:o Have a contesto Personalize messages to facultyo Attend faculty meetings and request suggestionso Explore patron driven acquisition
Information Literacy Standards-SCONUL
http://www.sconul.ac.uk/sites/default/files/documents/coremodel.pdf
1 Shot to
4 Focused INTERACTIVEVisits
ENG 111-Visit 1 Topic SelectionENG 111-Visit 2 Website AnalysisENG 112-Visit 1 Database SearchingENG 112-Visit 2 Journal v. Magazine Analysis
A Sample . . .
Topic Selection Visit
Learning Outcome: Work through exercises in topic selection for a specific assignment using mind mapping, keyword phrases, and database searching to gain understanding of how to find reliable information on their topic.
Topic for the Day
Embedded Librarian
“[the embedded] librarian becomes a member of the customer community rather than a service provider
standing apart.” - David Shumaker
”Embedded Librarian - A librarian located online, in the classroom, or in a department assisting with
liaison support and services. This librarian communicates as part of the group.”
- Eshleman, Henry, & Moniz
Embedded in Class• Defining embedded can be tricky , but however it is
defined, librarians need to be engaged in a proactive way
David Shumaker’s Four Keys:
Accreditation• CHEA (Council for Higher Education Accreditation)
• MSCACS• NCACS• NEASC• SACS• WASC
• Specialized Accreditation• e.g. CHRIE (International Council on Hotel,
Restaurant, and Institutional Education)• e.g. ALA
Accreditation
• Documentationo Roles (as specified in job descriptions)o Collection developmento Library or IL instruction (in general or as it
relates to programs)o Any student assessmento Feedback
New Courses/Programs:Key Ingredients
• Knowledge of the collection – What do we have now?
• Appropriate committee participation
• Meet with chair
• Meet with faculty (current and, as possible, future)
• Explore other institutions
New Courses/Programs: Special Needs
• Software (e.g. ESHA)
• Hardware (e.g. 3D printers)
• Online versus traditional
• Graduate or research intensive versus basic
• Other connections or resources
Online Tutorial Checklist
Objective
Medium (Screencast/Animated/Film)
Equipment/software
Design (Storyboard and Scripting)
Creation
Storyboard and Scripting Software
• Atomic Learning’s Video Storyboard Pro (Free)
• Celtx (storyboard and scripting) (Free)
• Springboard Storyboard Software (Free-$40)
• PowerProduction Storyboard Quick ($180+)
• Toonboom Storyboard ($200-$900)
Free Tutorial Software
• Screencast(Jing, Snagit, Screencast-O-Matic)
• Animated Software(Voki, Animoto, PowToon-Free+)
LibGuides
• Use guides for general listing or directory
• Use guides to explain and expand upon liaison assignments and roles
Trend 1: Develop user-centered library services
Trend 2: A hybrid model of liaison and functional specialist is emerging
Trend 3: Organizational flexibility must meet changing user needs
Trend 4: No liaison is an island
Trend 5: Collaboration is key
Trend 6: Create and sustain a flexible workforce
• Tech-Driven • MOOC’s• Technical and Copyright Support• Deeper Involvement with Administration and
other Departments• Co-existence with Educators• Research Support/Advocacy• Digital Preservation• Scholarly Communication• Data Curation
The Future of Liaison Work
“In a society oriented around specialization, where knowledge is fragmented, librarians play critical integrating roles.”
Brian Matthews – Engines for Change
The Future of Liaison Work
The Future of Liaison Work
“…it is our challenge to make them expect more and
to deliver the expertise, services, and resources that
will be differentiators in their academic lives”
ReferencesAttebury, Ramirose Ilene and Joshua Finnell. (2009). “What do LIS students in the United States know about liaison duties?,” New Library World, 110(7/8), 331.
Bennett, Erika and Jennie Simning. (2010). “Embedded Librarians and Reference Traffic: A Quantitative Analysis,” Journal of Library Administration, 50(5), 454.
Fister, Barbara (2013) “Decode academy”. Paper presented at LOEX, 3 May 2013.
Kenney, Anne R. Leveraging the Liaison Model: From Defining 21st Century Research Libraries to Implementing 21st Century Research Universities
Kranich, Nancy. The Future of Library Liaison Relationships.
Jaguszewski, Janice M and Karen Williams. New Roles for New times: Transforming Liaison Roles in Research Libraries
Leonard, Elisabeth. “Academic Libraries: Themes in Liaison Responsibilities.” Retrieved from http://www.elisabethleonard.com/resources/ALALiaison.pdf
Logue, Susan, John Ballestro, Andrea Imre, and Julie Arendt. (2007). “SPEC Kit 301: Liaison Services.” Association of Research Libraries. Retrieved from http://publications.arl.org/Liaison- Services-SPEC-Kit-301/
Matthews, Brian. “Engines for Change: Libraries as Drivers for Engagement”.
Phan, Tai, Laura Hardesty, and Jamie Hug. (2014). “Academic Libraries: 2012 First Look,” U.S. Department of Education. Retrieved from http://nces.ed.gov/pubs2014/2014038.pdf
Shank, John and Nancy Dewald. (2003). “Establishing Our Presence in Courseware: Adding Library Services to the Virtual Classroom,” Information Technology and Libraries, 22( 1).
Stauffer, Scott and Nina Parikh. Get Creative! The Digital Video Idea Book. New York: McGraw Hill.