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Management and Culture
Behavioral Perspective
Nursing
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The behavioral management theory
called the human relations movemebecause it addresses the human dimwork. Behavioral theorists believed tbetter understanding of human beha
work, such as motivation, conict,expectations, and group dynamics, iproductivity.
Behavioral Management T
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Be Mindful of Your Own Reaction
A vital component of managing dibehavior is knowing that your behava!ects the behavior of others. "hator do in response to an individual#s b
a!ects whether the behavior escalatstops.
Behavior Management Techn
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Behavior Management Techn
Maintain Rational !etachment.
"hen you#re rationally detached, yomaintain control by not taking negatcomments or actions personally. $%uwith this skill, you#re better able to d
challenging behavior and encouragebehavior.
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Behavior Management Techn
Be "ttentive.
"hen people feel ignored, marginali&edcared for, they often act out. An e!ecticounter a person#s anxiety is to validatfeelings. (ay attention to what she say
plenty of personal space. *how throughfacial expressions and body language tlistening, and you can take away his'hefor being upset+and give him'her a rearegain control.
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Behavior Management Techn
#se Positive $elf%Tal&.
emind yourself that when you#re thof an outburst or a negative situatiorarely the cause of the behavior. Andthinking, / can0t deal with this migh
you to react one way, telling yoursewhat to dowill cause a more produresponse.
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Behavior Management Techn
Recogni'e Your (imits.
1nowing that you have support and crucial to staying in control of your obehavior and responding appropriateAccept your limits and keep in mind
sometimes the best decision is to letsomeone else take over.
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Behavior Management Techn
!e)rief.
Be sure to debrief after any incidentabout it can help relieve the stress. important to consider what was donhow to respond betterthe next time
situation occurs
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language decision making
2ulture is represen
group#s3
symbols stories and legen
daily work practi
is made up of the values,beliefs, underlying
assumptions, attitudes, andbehaviors shared by a group ofpeople.
An organi&ation#s culture ismade up of all of the lifeexperiences each employee
brings to the organi&ation.2ulture is especially inuencedby the organi&ation#s founder,executives, and othermanagerial sta! because oftheir role in decision makingand strategic direction.
Culture
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Culture
A norm of accountability will help morgani&ation successful. A norm ofspectacular customer service will seproducts and engage your employee
Tolerating poor performance or exhilack of discipline to maintain establisprocesses and systems will impede ysuccess.
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*acts a)out Culture
Culture is (earned.
(eople learnto perform certain behathrough either the rewards or negatconse%uences that follow their beha"hen a behavior is rewarded, it is re
and the association eventually becoof the culture. A simple thank you froexecutive for work performed in a pamanner, molds the culture.
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*acts a)out Culture
Culture is (earned Through +nte
$mployees learn culture by interactother employees. An applicant expesense of your culture, and his or heryour culture, during the interview pr
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*acts a)out Culture
$u)%cultures *orm Through Rew
$mployees have many di!erent wanneeds. *ometimes employees value that are not associated with the behdesired by managers for the overall
This is often how subcultures are forpeople get social rewards from cowohave their most important needs medepartments or pro-ect teams.
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*acts a)out Culture
People $hape the Culture.
(ersonalities and experiencesof emcreate the culture of an organi&ationexample, if most of the people in anorgani&ation are very outgoing, the c
likely to be open and sociable.
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*acts a)out Culture
Culture is Negotiated.
6ne person cannot create a culture $mployees must try to change the dthe work environment, the way workperformed, or the manner in which d
are made within the general norms oworkplace. 2ulture change is a procegive and take by all members of anorgani&ation.
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*acts a)out Culture
Culture is !i,cult to Change.
2ulture change re%uires people to ctheir behaviors. /t is often dicult foto unlearn their old way of doing thinto start performing the new behavio
consistently. (ersistence, discipline, involvement, kindness and understaorgani&ation development work, andcan assist you to change a culture.
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Thank7ou8