WHAT IS CONFLICT
Conflict can be caused by just about anything.conflict A disagreement between people with
opposing viewpoints, ideas, or goals
CONFLICTS
Resolving conflicts helps people settle their differences, get along peacefully, and move on to positive action.
CONFLICT RESOLUTION
Conflict resolution is a constructive approach to dealing with any conflict.conflict resolution A life skill that involves solving a disagreement in a way that satisfies both sides
CONFLICT RESOLUTION
T- Take a time outA- Allow each person to tell his or her sideL- Let each person ask questionsK- Keep brainstorming
CONFLICT RESOLUTION
When the T.A.L.K. strategy is used, a win-win solution is possible.win-win solution An agreement or outcome that gives each party something it wants
MEDIATION
Mediation can help if you and the other person cannot reach an agreement.mediation A process in which a third person, a mediator, helps those in conflict find a solution
MEDATION
A mediator will steer both sides toward a compromise.
compromise An arrangement in which each side gives up something to reach a satisfactory solution
MEDIATION PROCESS
Steps in the Mediation Process• The parties involved in the conflict agree to seek an
independent mediator.• The mediator hears both sides of the dispute.• The mediator and the parties work to clarify the wants
and needs of each party.• The parties and mediator brainstorm possible solutions.• The parties and mediator evaluate each possible outcome.• The parties choose a solution that works for each of them.