BEST Survey 2010City report: Oslo

Benchmarking in European Service of public Transport

BEST 2010

BEST City report 20102

Oslo Indices 2010

-15

-22

-37

-32

-9

-5

-15

-4

-37

-17

60

59

39

44

67

84

56

88

37

60

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY

Hardly/Don't agree at all Partially/Fully agree

2010 2009 2008 2007 2006

60 62 62 66 58

59 57 59 62 55

39 39 48 52 43

44 46 46 47 42

67 71 69 74 65

84 82 82 83 80

56 53 52 54 48

88 88 87 89 81

37 38 38 34 34

60 61 63 65 53

Oslo 2010

Citizen satisfaction in subgroups

BEST 2010

BEST City report 2010

Background information: PT in Oslo (and Akershus)

Ruter: Metro, tram, buss and ferry

NSB: Train

Significant challenges with reliability this winter

4

BEST 2010

BEST City report 20105

Oslo Citizen satisfaction - Subgroups

60

5763

5358

5675

88

6967

6029

22

7150

4453

35

7160

7135

4582

62

-15

-17-14

-19-16

-19-8

-12-14

-17-23-21

-10-22

-24-17

-27

-12-12-11

-35-18

-5-12

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +

DailyA few times per week

A few times per monthLess than monthly

Never

Oslo Asker/Bærum

Follo Romerike, rural population

Romerike, countryside

MetroBus

Bus, metroTrain

Bus, trainBus, tram

3 or more combinations

Partially/Fully agree

Hardly/Don't agree at all<TOTAL BASE: 994>

BEST 2010

BEST City report 2010

BEST web report

6

BEST 2010

BEST City report 2010

BEST web report

7

Impact on satisfaction

Indicators impact on citizen satisfaction

BEST 2010

BEST City report 20109

Impact on satisfaction - Oslo

2009 20102008

When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.

BEST 2010

BEST City report 2010

Drivers of satisfaction from MIS

10

Source: Ruter MIS - Oslo and Akershus, september 2008 to august 2009

Oslo 2010

Citizen satisfaction: BEST results

compared to Ruter’s MIS (Marked

Information System)

BEST 2010

BEST City report 2010

BEST results compared to Ruter’s MIS (Marked Information System)

13

BEST 2010

BEST City report 2010

BEST results compared to Ruter’s MIS (Marked Information System)

14