Benchmarking in European Service of public Transport

BEST Survey 2010City report: Vienna

Benchmarking in European Service of public Transport

BEST 2010

BEST City report 20102

Content

1. About the survey

2. How to read the graphs

3. Results Results per index in 2010, 2009, 2008 and

2007

Satisfaction per city/region 2005 – 2010 with:

Traffic supply

Reliability

Information

Staff behaviour

Security and safety

Comfort

Perception of social image 2005 - 2010

Perception of value for money 2005 - 2010

Citizens stated loyalty to public transport 2005 - 2010

4. Quality indicators impact on overall citizen satisfaction 2010

5. Results per subgroup

6. Background information Gender

Age

Life situation

PT travel frequency

BEST 2010

3

About the survey

The following cities participated in the BEST 2010 survey:

Stockholm

Oslo

Helsinki (with additional questions)

Copenhagen

Vienna

Geneva (with additional questions)

For all cities 1.000 residents in defined areas have been interviewed. An additional 600 interviews where conducted in Helsinki in 2010. All interviews have been done by telephone.

The fieldwork was conducted between March 1st and March 14th 2010.

Results from the survey have been weighted with respect to sex and age to match the profile in each area.

In 2010 the special topic was transfers. Five questions related to this topic was added to the questionnaire. The results is to be found in a separate report.


BEST 2010


Eight dimensions believed to affect satisfaction included in the survey

Background variables: Travel frequency by public transport PT modes most often used Main occupation Sex Age Post code (geography)

Loyalty

8. Value for money

7. Social image

Satisfaction

1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal security/safety6. Comfort

Ridership

BEST 2010


Response rates

Response rates are calculated as follows:

YEAR 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Copenhagen 38 % 54 % 55 % 56 % 53 % 39 % 40 % 32 % 37 % 34 %

Geneva 50 % 47 % 50 % 49 % 47 % 56 % 43 % 40 % 38 %

Helsinki 41 % 49 % 45 % 47 % 40 % 37 % 32 % 26 % 30 % 36 %

Oslo 37 % 44 % 48 % 45 % 40 % 39 % 28 % 27 % 28 % 27 %

Stockholm 50 % 64 % 56 % 60 % 56 % 50 % 64 % 51 % 62 % 64 %

Vienna 39 % 57 % 58 % 61 % 58 % 58 % 54 % 46 % 43 % 16 %

5

BEST Survey response rate =

Number of completed interviews

(Total sample ÷ telephone numbers not in use / not in target group)

BEST 2010


Sampling Sampling procedures varies from country to country. In Norway, Denmark and Finland samples are drawn from

databases covering both mobile and fixed line telephones. In Sweden and Switzerland samples are drawn from fixed

line telephones. In all instances it is estimated that approximately 85-95%

of the adult population in all included countries can be reached by telephone.

The primary sampling unit varies across countries (see table on right hand side).

The secondary sampling unit for fixed line phone numbers are the person in the household who last had a birthday. For mobile telephone numbers the secondary sampling unit are the individuals uses the particular mobile phone.

There are no single, clear answer to what the best sampling method and procedure is. In case of the BEST survey there is little reason to believe that there should be a strong correlation between attitudes towards the public transport system and telephone usage, fixed line or mobile.

From Norway and other countries we know that there is a relatively strong correlation between age and mobile subscription. The younger people are the more likely they are to be using mobile telephones. In the BEST survey the completed data are weighted with respect to age, and hence adjusted for this possible skewness.

City Sample base and primary sampling unit

Stockholm Fixed line sample, household primary sampling unit

Oslo Fixed line and mobile sample, phone number primary sampling unit

HelsinkiFixed line and mobile sample, phone number primary sampling unit, priority to mobile telephone numbers

Copenhagen Fixed line and mobile sample, phone number primary sampling unit

Vienna Fixed line and mobile sample, phone number primary sampling unit

Geneva Fixed line sample, household primary sampling unit

BEST 2010


Mobile interviews*

City % mobile interviews 2008 % mobile interviews 2009 % mobile interviews 2010

Stockholm 2,5%** 2,3%** 2,1%**

Oslo 40% 39% 44%

Helsinki 82% 96% 98%

Copenhagen 25% 35% 36%

Vienna 7% 9% 44%

Geneva 0% 0% 0%

* Share of interviews conducted with respondents using a mobile phone

** If mobile callback requested by respondent only

BEST 2010


How to read the graphs

Time series

4449 47

51

58 58

0

20

40

60

80

100

2001 2002 2003 2004 2005 2006

CITIZEN SATISFACTION

<TOTAL BASE: NNN>

The graphs show the proportion of the respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.

Respondents with a neutral position are not displayed in the graphs.

The graphs also include results from previous surveys, shown in the table to the right as the proportion of the respondents who agrees to the statement in question.

BEST 2006

10 Citizens Satisfaction Survey 2006

BEST Survey 2007Citizen satisfaction

80

79

76

73

67

66

58

-5

-3

-3

-6

-10

-10

-11

Vienna

Helsinki

Prague

Berlin

Stockholm

Oslo

Copenhagen

Partially/Fully agree Hardly/Don't agree at all<TOTAL BASE: NNN>

5852585658

4751585866

6764666567

..637373

..80.76

8078768179

7875757480

20032004200520062007

Development per index in the different cities are also shown as time lines.

All graphs are standard PowerPoint-graphs where different categories can be hidden and value labels displayed at ones own preference.

Results 2010Vienna

BEST 2010


Vienna Indices 2010

-6

-16

-19

-20

-11

-9

-10

-5

-29

-7

72

64

53

53

56

74

60

81

42

72

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY

Hardly/Don't agree at all Partially/Fully agree

2010 2009 2008 2007 2006

72 61 68 80 74

64 68 60 72 66

53 65 56 72 68

53 61 54 64 54

56 60 54 71 67

74 72 76 87 81

60 61 60 69 64

81 84 79 85 81

42 40 33 53 49

72 65 70 81 75

Vienna 2010

Quality dimensions

BEST 2010


-16

-15

-25

-4

-20

-17

-11

-14

-18

64

71

51

87

52

74

68

52

56

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the citycentre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number ofdepartures


Vienna Traffic supply

2010 2009 2008 2007 2006

64 68 60 72 66

71 78 68 78 71

51 58 43 63 55

87 85 82 89 89

52 65 47 61 57

74 71 72 85 81

68 67 66 76 68

52 55 48 61 55

56 60 52 65 54

BEST 2010


-19 53Reliability


2010 2009 2008 2007 2006

53 65 56 72 68

Vienna Reliability

BEST 2010


Vienna Information

-20

-14

-30

-16

53

62

40

57

INFORMATION

It is easy to get the information neededwhen planning a trip

Information is good when trafficproblems occure

Information is good in stops andterminals


2010 2009 2008 2007 2006

53 61 54 64 54

62 62 56 66 57

40 56 45 59 52

57 65 60 68 -

BEST 2010


Vienna Staff behaviour

-11

-10

-12

56

58

54

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly


2010 2009 2008 2007 2006

56 60 54 71 67

58 62 58 72 70

54 57 50 70 64

BEST 2010


Vienna Security and safety

-9

-13

-9

-5

74

64

73

85

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents whenusing PT


2010 2009 2008 2007 2006

74 72 76 87 81

64 67 65 83 74

73 72 77 86 78

85 78 85 91 91

BEST 2010


Vienna Comfort

-10

-11

-9

-6

-14

-13

60

64

66

66

51

55

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT


2010 2009 2008 2007 2006

60 61 60 69 64

64 58 62 74 66

66 67 67 74 71

66 70 64 72 65

51 51 51 56 49

55 60 55 68 68

BEST 2010


-5

-10

-4

-2

81

66

87

89

SOCIAL IMAGE

More people will travel with PT in thefuture

PT is good for the environment

PT is beneficial to society


Vienna Social Image

2010 2009 2008 2007 2006

81 84 79 85 81

66 76 65 71 63

87 89 85 90 91

89 86 88 93 89

BEST 2010


Vienna Value for money

-29

-24

-33

42

44

40

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable


2010 2009 2008 2007 2006

42 40 33 53 49

44 41 36 56 51

40 39 30 50 47

BEST 2010


-7 72Loyalty


2010 2009 2008 2007 2006

72 65 70 81 75

Vienna Loyalty

Impact on satisfaction

Indicators impact on citizen satisfaction

How is the most important areas for improvements determined?

Traffic supply Nearest stop is close to where I live Waiting time is short at transfers I am satisfied with the number of departures

Reliability Capability to run on schedule

Information It is easy to get the information needed when

planning a trip Information is good when traffic problems occur

Staff behaviour Staff answers my questions correctly Staff behaves nicely and correctly

Security and safety I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using

PT Comfort

Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT

Description of the analysis: The indicators shown to the left have been

used to determine the impact they have on citizens over all satisfaction.

The selected indicators have been chosen as they are independent of each other and describes different phenomenon. I.e. ‘Travel time’ is not included as this element is a function of and covered through ‘Nearest stop is close to where I live’, ‘Number of departures’ and Waiting time is short at transfers’.

As such the indicators included are thought to be the ones who are possible to influence and describes the most concrete properties of the public transport system.

Price has not been included in this analysis, as the perception of price most often is a function of the perception of other properties.

A stepwise regression method has been used in the analysis.

On the following slide the five indicators with strongest significant impact on satisfaction are listed in ranked order for all participating cities in 2010.

Overall satisfaction

with PT

22

BEST 2010


Impact on satisfaction - Vienna

Waiting time is short at transfers

The information is good when traffic problems

occur

I am satisfied with the number of departures

Public transport mostly runs on schedule

Transfers are easy



I feel secure at stations and bus stops

The busses and trains are modern

0.14

0.13

0.13

0.11

0.10

0.10

0.09

0.08

0.06

Transfers are easy

I am satisfied with the number of depar-

tures

The staff behaves nicely and correctly

Public transport mostly runs on

schedule

I am not afraid of traffic accidents

when using public transport

I feel secure on board busses and

trains


0.20

0.19

0.17

0.09

0.07

0.07

0.07

I am satisfied with the number of departures

Public transport mostly runs on schedule


It is easy to get the informa-tion needed when planning a

tripI am not afraid of traffic

accidents when using pub-lic transport

Transfers are easy

The information is good when traffic problems occur


I normally get a seat when I travel with public transport

0.20

0.11

0.10

0.10

0.09

0.09

0.09

0.09

0.07

2009 20102008

When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.

Vienna 2010

Appendix

Vienna 2010

Citizen satisfaction in subgroups

BEST 2010


Vienna Citizen satisfaction - Subgroups

72

7767

747069

7979

8277

6754

40

957879

61

6672

807071

8180

75

-6

-5-8

-5-7-8-6

-3-5

-11-10

-15

-5-5-3

-11

-8

-5-9

-13-2

-5-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +

DailyA few times per week

A few times perLess than monthly

Never

Zentrum Innere Bezirke Außere Bezirke

Umland

MetroBus

Bus, metroTrain

Metro, trainMetro, tram

Bus, metro, tramBus, metro, tram,

Partially/Fully agree

Hardly/Don't agree at all<TOTAL BASE: 949>

Vienna 2010

Traffic supply in subgroups

BEST 2010


Vienna Traffic supply - Subgroups

64

6464

656362

6675

7167

5953

45

826969

56

6163

6853

607172

64

-16

-16-15

-14-17-17

-14-7

-11-13

-19-24

-33

-7-10-11

-23

-18-15

-12-21-20

-9-11

-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain




Hardly/Don't agree at all

BEST 2010


Vienna Good for work/school trips - Subgroups

<TOTAL BASE: 910>

71

6973

846968

6676

8978

5447

42

9081

7957

6284

706262

8585

71

-15

-15-15

-7-17-16

-10-15

-5-9

-26-29

-31

-6-11

-22

-21-8

-14-29

-21-6-6

-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna PT is good for leisure trips - Subgroups

<TOTAL BASE: 934>

51

4755

6347

4453

81

6555

3932

27

7456

6236

4280

4835

4362

7052

-25

-27-24

-20-29-30

-19-5

-15-20

-35-40

-60

-10-19

-15-41

-31-10

-26-40-39

-12-13

-27

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna PT is good for trips in the city centre - Subgroups

<TOTAL BASE: 925>

87

8689

8491

8780

90

878988

8571

90888788

8980

8980

9391

8492

-4

-5-3

-3-5-3

-5-2

-4-4-3-4

-23

-5-1

-5-4

-3-11

-4-3-2-1

-5-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna PT is good for trips outside the city centre - Subgroups

<TOTAL BASE: 915>

52

5153

4746

5461

77

5756

4840

48

8652

5744

4643

564847

5566

54

-20

-21-19

-21-25

-19-14

-2

-18-16

-22-28

-33

-14-19

-14-28

-22-21

-17-26-24

-12-15

-22

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna Nearest stop is close to where I live - Subgroups

<TOTAL BASE: 945>

74

7574

8172

7572

77

8278

7060

64

10095

8356

708385

6262

8485

75

-17

-16-17

-10-17-17

-20-19

-10-13

-21-28-28

-3-9

-32

-21-12

-6-19

-24-9

-11-20

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna Travel time on PT is reasonable - Subgroups

<TOTAL BASE: 935>

68

7066

646869

7368

7176

6853

41

8374

7162

6945

7241

667676

74

-11

-13-10

-14-12-10-11

-2

-9-9

-11-21

-14

-7-7

-9-16

-9-11

-13-22

-18-4

-7-12

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna I am satisfied with the number of departures - Subgroups

<TOTAL BASE: 938>

52

5451

5154

495456

565253

4928

5449

5254

5530

6047

5155

5350

-14

-13-14

-15-12

-17-14

-3

-11-12

-16-17

-41

-7-12-13

-16

-12-26

-8-14

-11-8

-16-18

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna Waiting time is short at transfers - Subgroups

<TOTAL BASE: 928>

56

5854

4858

5165

73

6057

5155

35

8362

5949

555860

5452

6362

44

-18

-16-21

-18-16

-25-15

-8

-15-19-19

-22-36

-12-15-14

-25

-23-21

-13-15

-19-16

-11-25

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Vienna 2010

Reliability in subgroups

BEST 2010


Vienna Reliability - Subgroups

53

5550

355254

6570

5157

5351

32

6664

5545

516867

4735

5864

42

-19

-17-20

-32-20

-15-11

-9

-22-14-15

-21-33

-14-11

-18-22

-19-21

-10-22

-27-11

-18-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain




Liggende stolpediagram 4Hardly/Don't agree at all

Vienna 2010

Information in subgroups

BEST 2010


Vienna Information - Subgroups

53

5552

6457

4749

46

5957

4845

35

685959

44

526160

3853

5761

47

-20

-18-22

-13-18

-25-22

-25

-17-18

-23-25

-35

-22-15-15

-28

-18-24

-13-31

-26-17-18

-23

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna It is easy to get the information needed when planning a trip - Subgroups

<TOTAL BASE: 918>

62

6560

7466

5654

46

6869

5848

39

7070

6753

5962

6644

6863

7160

-14

-12-16

-7-12

-19-18-19

-11-11

-18-22-23

-11-8

-10-22

-16-11-11

-19-13-12-11

-16

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna Information is good when traffic problems occure - Subgroups

<TOTAL BASE: 918>

40

4239

4744

3140

43

4643

3334

28

634747

30

365251

3036

4650

29

-30

-29-32

-25-28

-36-31

-33

-27-29

-35-34

-43

-24-24-24

-41

-28-43

-19-48

-39-24

-26-39

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna Information is good in stops and terminals - Subgroups

<TOTAL BASE: NNN>

57

5857

7059

5253

49

6260

5350

39

7160

6448

5969

6241

566363

51

-16

-14-18

-8-15

-19-17

-23

-14-13

-17-21

-39

-29-14

-11-22

-9-15

-11-26-25

-15-16-14

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Vienna 2010

Staff behaviour in subgroups

BEST 2010


Vienna Staff behaviour - Subgroups

56

5755

515354

6678

5960

5150

33

695657

54

5283

595555

5165

57

-11

-11-11

-16-13

-9-6

-3

-11-7

-12-13

-25

-6-11

-8-13

-11-5

-10-14

-11-7

-11-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna Staff answers my questions correctly - Subgroups

<TOTAL BASE: 837>

58

5858

525657

6670

6160

5353

33

745960

54

5285

60545454

6763

-10

-9-10

-12-11

-8-7-6

-9-6

-13-11

-28

-6-7-7

-13

-10-5

-9-10-11

-6-9

-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna Staff behaves nicely and correctly - Subgroups

<TOTAL BASE: 890>

54

5752

505151

6785

5760

5047

33

63535554

5281

5757

5548

6452

-12

-12-12

-20-14

-9-5

-13-7

-11-14

-22

-6-14

-9-14

-12-4

-11-18

-10-8

-13-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Vienna 2010

Security and safety in subgroups

BEST 2010


Vienna Security and safety - Subgroups

74

8167

69747677

73

7676

7470

59

8978

7373

7472

7772

79777675

-9

-5-12

-10-10

-7-6

-9

-8-7-8

-11-19

-2-6

-8-11

-9-4

-8-5

-7-5

-9-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna I feel secure at stations and bus stops - Subgroups

<TOTAL BASE: 945>

64

7355

546567

6564

6767

6455

45

8569

6362

6146

6859

6569

6469

-13

-8-17

-15-15

-10-10

-12

-11-9-9

-21-35

-5-8

-12-15

-13-8

-13-8

-11-7

-13-12

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna I feel secure on board busses and trains - Subgroups

<TOTAL BASE: 940>

73

8067

7076

7275

67

757473

7153

9580

7371

7378

7567

7878

7574

-9

-6-11

-10-10

-6-8-6

-8-9

-10-7

-9

-6-7

-11

-9-5

-7-3

-7-4

-10-9

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna I am not afraid of traffic accidents when using PT - Subgroups

<TOTAL BASE: 942>

85

9180

8481

8892

87

8588

8584

78

8886

8388

8691

8789

9284

8784

-5

-2-8

-5-6-5

-1-9

-6-3

-5-5

-11

-5-5-5

-4

-3-3-4-5-5-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Vienna 2010

Comfort in subgroups

BEST 2010


Vienna Comfort - Subgroups

60

6160

615858

6577

6263

5757

46

8258

6258

5771

6762

5961

6457

-10

-9-12

-10-11-12

-9-5

-10-9

-12-12-10

-1-11

-9-13

-10-9-7-8

-13-9

-11-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna PT travel is comfortable - Subgroups

<TOTAL BASE: 942>

64

6365

686160

7288

7268

5457

47

7863

6761

587375

5460

676766

-11

-10-11

-10-12-11

-8-2

-7-10

-12-15-16

-11-8

-14

-11-8-9

-19-10

-6-9

-12

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna Transfers are easy - Subgroups

<TOTAL BASE: 939>

66

6666

726464

7072

7268

6558

39

8866

6962

6563

7457

7071

6959

-9

-8-10

-3-11-12-11

-7-10

-9-14-14

-7-7-7

-13

-8-23

-3-11

-13-4

-11-15

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna Busses and trains are modern - Subgroups

<TOTAL BASE: 934>

66

7161

6765

6271

75

6768

6163

66

10064

7060

6478

6964

6269

7459

-6

-5-6

-6-6-5-5-4

-5-4

-11-5

-7-4

-8

-6-4-4-3

-9-6

-3-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna Busses and trains are clean - Subgroups

<TOTAL BASE: 940>

51

5250

50495050

67

5155

4948

39

7143

5252

4469

5663

4851

5451

-14

-11-18

-14-14

-16-12-11

-16-11

-17-15

-16-14-15

-14-5

-10-5

-15-17-16

-22

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna I normally get a seat when travel with PT - Subgroups

<TOTAL BASE: 933>

55

5456

505153

6382

5058

5660

35

7555

5257

5172

6072

5648

5648

-13

-10-16

-16-13-14

-8-7

-14-10

-14-12

-23

-12-12

-14

-12-4

-11-3

-17-13-14

-9

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Vienna 2010

Social image in subgroups

BEST 2010


Vienna Social image - Subgroups

81

8378

7878

8283

89

8584

7674

69

8785

8178

807979

778082

8685

-5

-5-6

-6-7-5-3-2

-4-4

-6-9

-17

-3-3-4

-7

-6-4-5-5

-9-3-4-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna More people will travel with PT in the future - Subgroups

<TOTAL BASE: 919>

66

7160

6960

6969

74

7469

6053

42

777170

58

6879

7147

5767

7273

-10

-8-12

-9-12-10

-7-5

-7-7

-10-18

-39

-9-7-7

-14

-10-7-7

-15-18

-8-7

-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna PT is good for the environment - Subgroups

<TOTAL BASE: 931>

87

8786

7984

9091

98

8990

8084

75

9390

8686

8767

818989

879091

-4

-3-4

-6-4-2-2

-3-2

-4-5-6

-2-4-4

-5-4

-6

-6

-3-1

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna PT is beneficial to society - Subgroups

<TOTAL BASE: 939>

89

8989

8790

8890

93

9192

8684

89

9293

8889

8590

839494

9295

92

-2

-3-2

-4-3-2-1

-2-2-3-4

-6

-3-3

-3

-4

-4-2-1-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Vienna 2010

Value for money in subgroups

BEST 2010


Vienna Value for money - Subgroups

42

4738

3137

4261

69

4747

4129

33

704747

34

3757

5126

325152

44

-29

-25-32

-39-33

-26-18

-7

-26-26-27

-40-40

-19-26-24

-36

-32-26

-20-35-33

-21-21

-31

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna PT gives good value for money - Subgroups

<TOTAL BASE: 931>

44

4940

3539

4462

66

5049

4130

42

744950

35

3860

5426

335354

46

-24

-21-27

-31-29

-22-15

-2

-22-19

-25-34-33

-13-21

-18-32

-27-17-16

-28-33

-13-17

-28

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





BEST 2010


Vienna PT fares are reasonable - Subgroups

<TOTAL BASE: 929>

40

4536

2635

4061

71

4445

4128

25

6745

4334

3655

4826

324949

42

-33

-29-38

-48-38

-30-20

-13

-29-33

-30-45

-47

-26-30-29

-40

-37-34

-24-42

-33-29

-25-35

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Vienna 2010

Loyalty in subgroups

BEST 2010


Vienna Loyalty - Subgroups

72

7469

7765

7179

92

8379

6251

34

887979

60

6673

7649

6386

8370

-7

-4-9

-5-9-7-5

0

-5-4

-8-13

-20

0-6-4

-10

-9-8-8-8

-11-4-2-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Vienna 2010

Background information

BEST 2010


Public transport travel frequency – Vienna 2010

33

33

34

69

32

28

16

20

35

35

68

15

30

27

27

29

21

26

29

38

33

24

27

26

35

26

19

20

16

5

17

22

24

26

20

10

4

25

23

18

17

20

5

23

19

19

19

18

29

2

23

19

2

2

2

2

2

2

2

2

3

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

Daily

A few times per week

A few times per month

Less than monthly

Never

BEST 2010


Life situation – Vienna 2010

45

51

29

23

56

50

2

42

35

43

39

52

11

6

18

5

21

10

2

13

12

6

19

9

12

13

69

8

26

11

3

27

25

28

27

95

100

12

33

36

32

34

7

7

11

3

13

12

1

8

8

11

9

14

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

Working, fulltime

Working part time

Student

Retired

Others

For more information and other reports see our web site http://best2005.net or https://report.scandinfo.se/best/

http://best2005.net/

Date post:	06-Feb-2016
Category:	Documents
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