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Benefit Communication Strategies: How to Keep Employees Engaged Beth Czekalski Arthur J. Gallagher & Co. Employee Communications Manager, North Central [email protected]
Transcript
Page 1: Benefit Communication Strategies: How to Keep Employees ......Get an eye health check with MediPlus The Johnson Matthey Eye Chart 1/ 10 2/ 10 4/ 10 6/ 10 8/ 10 We hope you find this

13© 2016 GALLAGHER BENEFIT SERVICES, INC. ARTHUR J. GALLAGHER & CO. | BUSINESS WITHOUT BARRIERS™

Benefit Communication Strategies: How to Keep Employees Engaged

Beth CzekalskiArthur J. Gallagher & Co.Employee Communications Manager, North [email protected]

Page 2: Benefit Communication Strategies: How to Keep Employees ......Get an eye health check with MediPlus The Johnson Matthey Eye Chart 1/ 10 2/ 10 4/ 10 6/ 10 8/ 10 We hope you find this

Employeesdon’t understandor appreciate their

compensationand benefits

Communication challenges

2016 ARTHUR J. GALLAGHER & CO. 1

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Employeesdon’t understandor appreciate their

compensationand benefits

Employees are not planning for retirement and

leavingmoney on the table

Communication challenges

2016 ARTHUR J. GALLAGHER & CO. 2

Page 4: Benefit Communication Strategies: How to Keep Employees ......Get an eye health check with MediPlus The Johnson Matthey Eye Chart 1/ 10 2/ 10 4/ 10 6/ 10 8/ 10 We hope you find this

Employeesdon’t understandor appreciate their

compensationand benefits

Employees are not planning for retirement and

leavingmoney on the table

Despite incentives, employees are not engaging in

wellness programs

Communication challenges

2016 ARTHUR J. GALLAGHER & CO. 3

Page 5: Benefit Communication Strategies: How to Keep Employees ......Get an eye health check with MediPlus The Johnson Matthey Eye Chart 1/ 10 2/ 10 4/ 10 6/ 10 8/ 10 We hope you find this

Employeesdon’t understandor appreciate their

compensationand benefits

Employees are not planning for retirement and

leavingmoney on the table

32% of employees are uncomfortable with

their knowledge about medical benefits and the healthcare system

(1)

Despite incentives, employees are not engaging in

wellness programs

Communication challenges

1. ‘Employees Report Difficulty Navigating Healthcare Options’ - report by Sheryl Smolkin

2016 ARTHUR J. GALLAGHER & CO. 4

Page 6: Benefit Communication Strategies: How to Keep Employees ......Get an eye health check with MediPlus The Johnson Matthey Eye Chart 1/ 10 2/ 10 4/ 10 6/ 10 8/ 10 We hope you find this

Employeesdon’t understandor appreciate their

compensationand benefits

Employees are not planning for retirement and

leavingmoney on the table

32% of employees are uncomfortable with

their knowledge about medical benefits and the healthcare system

(1)

Despite incentives, employees are not engaging in

wellness programs

Communication challenges

Public Entityemployees work 24/7at multiple locatons,

making meetingsdifficult

1. ‘Employees Report Difficulty Navigating Healthcare Options’ - report by Sheryl Smolkin

2016 ARTHUR J. GALLAGHER & CO. 5

Page 7: Benefit Communication Strategies: How to Keep Employees ......Get an eye health check with MediPlus The Johnson Matthey Eye Chart 1/ 10 2/ 10 4/ 10 6/ 10 8/ 10 We hope you find this

Employeesdon’t understandor appreciate their

compensationand benefits

Employees are not planning for retirement and

leaving money on the table

32% of employees are uncomfortable with

their knowledge about medical benefits and the healthcare system

(1)

Despite incentives, employees are not engaging in

wellness programs

Communication challenges

Public Entityemployees work 24/7at multiple locatons,

making meetingsdifficult

Technology is often not available or only available for select

groups in the PE enviroment

1. ‘Employees Report Difficulty Navigating Healthcare Options’ - report by Sheryl Smolkin

2016 ARTHUR J. GALLAGHER & CO. 6

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Controlling benefits costs

Attracting and retaining

Maintaining or decreasing overalloperating costs

Revenue/sales growth

Nationwide Public Entity

Select the three operational priorities that are currently most important to your organization

A ational enchmarking urvey

2016 ARTHUR J. GALLAGHER & CO. 7

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Controlling benefits costs

Attracting and retaining

Maintaining or decreasing overalloperating costs

Revenue/sales growth

Nationwide Public Entity

63%

80%

59%

15%

Select the three operational priorities that are currently most important to your organization

A ational enchmarking urvey

2016 ARTHUR J. GALLAGHER & CO. 8

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Communication challenges

Why is communication

important?

2016 ARTHUR J. GALLAGHER & CO. 9

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Communication Push out information

One way

Compliance focused

Reactive

Traditional channels

Organization focused

2016 ARTHUR J. GALLAGHER & CO. 10

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Communication challenges

Communication Push out information

One way

Compliance focused

Reactive

Traditional channels

Organization focused

Engagement Align to desired culture of the organization

Focused on employee

Highly personal and emotive

Two-way (and that doesn’t need to mean conversational)

Capture hearts and minds, for long-term gain

Structured and strategic

2016 ARTHUR J. GALLAGHER & CO. 11

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EngageAccountabilityEmployee Value Proposition

2016 ARTHUR J. GALLAGHER & CO. 12

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More collaboration from managers

More effective communications

More enforcement with policies

Senior leadership focus on HR issues

Nationwide Public Entity

What two solutions that would be most helpful to your organization in better managing its HR-related challenges and

opportunities?

A ational enchmarking urvey

2016 ARTHUR J. GALLAGHER & CO. 13

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More collaboration from managers

More effective communications

More enforcement with policies

Senior leadership focus on HR issues

Nationwide Public Entity

40%

33%

29%

28%

What two solutions that would be most helpful to your organization in better managing its HR-related challenges and

opportunities?

A ational enchmarking urvey

2016 ARTHUR J. GALLAGHER & CO. 14

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Four practical tips (and they’re not rocket science!)

2016 ARTHUR J. GALLAGHER & CO. 15

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1. Know your audience

2016 ARTHUR J. GALLAGHER & CO. 16

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Generation Y / Millennials (teens to 30s)

What they need

How to reach them

The new normal

On the horizon Beware!

Help with debt, housing, career

Instant feedback

Non-traditional

Digital, including message boards

Frequently

It’s about them

Compulsion

Employers running to catch them

They know before you!

Personalization

Rapid career changes and progression

Auto-enrolment minima not enough

Data

o

$

2016 ARTHUR J. GALLAGHER & CO. 17

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Generation X (30s to 50s)

What they need

How to reach them

The new normal

On the horizon Beware!

Retirement Funding Advice

Comprehensive o

Help with competing demands on their time and money

Internet/intranet

Face to face guidance

(webinars work too)

Go home

Need v Affordability

Need for engagement

Work to live

Childcare and

Early retirement or sabbatical

Eldercare

Funding Gap

Financial Wellness

$

$

Digital, including message boards

2016 ARTHUR J. GALLAGHER & CO. 18

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The Boomers (50 to 70)

What they need

How to reach them

The new normal

On the horizon Beware!

Retirement Planning

Successfully navigate retirement

landscape

Prioriti e

Workplace

Trusted media

Face to faceincluding webinars

Workplace guidance

Advice v affordability

Total Reward not understood

Replace less

End-of-career transition advice

Succession Planning

Financial Wellness

$

Go home

2016 ARTHUR J. GALLAGHER & CO. 19

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Silent Generation (70+)

What they need

How to reach them

The new normal

On the horizon Beware!

Flexible income

Sustainable ow

Long term care

Face to face

Web based

Be clear, concise

comparison sites

Manageable work

Harnessing their experience

Better eldercare products

Digital

Capability

$

$

Change

2016 ARTHUR J. GALLAGHER & CO. 20

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TOGETHER WE’LL BUILD THE BEST INTERNATIONAL GENERAL INSURERHow does the UK Reward & Pensions communication strategy support this vision?

Align all communications to the Strategy Wheel, to:

Improve engagement in the Wider Vision/Story. To help streamline our messages – by being consistent. To maintain momentum and show proof points along the way.

RSA Strategy:

Profitablegrowth

Focus &Improve

Oneteam

Thinkcustomer

• Valuing in

dividuals.

• Power o

f the te

am.

• Diffe

rent. But t

he same.

ENGAGING OUR PEOPLE WITH THE VALUE OF WORKING FOR RSA

Award

Measure

Channel

Engagementrating

“The value of one th

rough th

e power of m

any.”

GCC

OUR PEOPLE DEAL

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

Managing messages LAUNCH FLEX 2013 GET HEALTHIER BALANCE WORK & LIFE FOCUS ON FAMILY ANNUAL ENROLMENT

FEEDBACK MECHANISMS

Employee lifecycle communication and engagement – initial focus on induction

Improve Line Manager comms

Pulse survey GES

Employee welfare campaign

Induction PDF

Web rebrand/restructure

DB newsletter

High earners comms DB newsletter

DB ben stats DB ben statsInTouch

InTouch

Green Cars campaign

Bonus plan ann.

Pension campaignLaunch campaign

Sales incentives/global mobility/HVS comms

Top 100 card

Flex planning 2013

Your Benefits annual enrolment

Salary review and bonuses

TRS testing

Year end results

Lots of business activity

Q1 results

Bright Sparks graduate scheme

Valuations for the 3 core DB plans

DC Stakeholder provider review

Reward portal

New benefit – Green Cars

Changing sales incentives

New benefit – Gym/Sports clubs New benefit – ?

Employee welfare

Employee lifecycle planning, communication and engagement

Global Engagement Survey (Gallup) + results SharesaveGES & Best Companies action planning

Q2 results Q3 results

KEY MESSAGES/CONSIDERATIONS:

Bolder, faster, smarter Consider EVP, but

light touch Consider employee

lifecycle Being closer to customers

KEY PROJECT STAKEHOLDERS:

Sally Bennett Jack ? HRET

KEY MESSAGES/CONSIDERATIONS:

Our challenges (see above) Total benefit Drive engagement

and participation Link messages to themes Utilise technology Push ‘anytime enrolment’ Coordination and

maximisation

KEY PROJECT STAKEHOLDERS:

Lorna Benton Ed Airey SHILLING AON

KEY MESSAGES/CONSIDERATIONS:

DC Enhance retirement

education Part of overall reward

DB Establish new brand

KEY PROJECT STAKEHOLDERS:

Philip Exact Sarah Mismar Prudential Trustees JLT SHILLING AHC

Joined-up Visually exciting Aligned with business activity and other comms Don’t overuse different channels Push intranet – encourage ‘creatures of habit’ mentality Reduce long emails Enhance communication to Line Managers Specifically consider how to communicate with Level 4s

who are least engaged Seek feedback

HR & Reward – Corporate identity Flexible Benefits – Because everybody’s different DC Pension – ? DB Pension – Lock and key identity

AGILITY

• AttractingandretainingHVS

• MeetingTechnologyexpectations

• Flexibilitytomeetemployees’changingneeds

• Drivingtherightbehaviours&outcomes

• Facilitatingglobalmobility

FUTURE PROOFING

• Ensuringasustainablecostmodelforourbusiness

• Retirementeducationtodaytoplanfortomorrow

• Preparingtorewardthosewithdifferentoutlooks

• Supportingcompliantoperatinginaregulatedenvironment

• Maintain‘worldclass’engagementscore

SUSTAINABLE COST BASE TO SUPPORT PROFITABILITY:

Review the L4-L6 2013 bonus plan

Salary negotiations in Q1 for L4-L6 (GCC, UK and Northern Ireland)

REVIEW OF SALARY RANGES AND CAREER PROGRESSION:

Enhance benchmarking across UK

Develop career and salary bands for HVS

REWARD COMMUNICATIONS REVIEW:

Development of our reward portal

Re-launch of Total Reward Statements

Leader passport – key reward knowledge for new leaders

THINK CUSTOMER:

Replacement of ALL sales incentives – move to service approach

Looking at customer metrics for bonus plans

PENSION:

Valuations for the 3 core DB plans

DC Stakeholder provider review

Enhanced education campaign via portal

High earners campaign: Annual allowance

2014…• ‘eeprofiling(Rewardpilotingsegmentation)

• IntranetmovingtoSharepoint

Your Benefits annual enrolment

2. Have a clear strategy

Only 16% of respondents have a comprehensive communication strategy, although 71% have a strategy for some programs (i.e. wellness, safety).

2016 ARTHUR J. GALLAGHER & CO. 21

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How?

Gather insight

Create experience

Developstrategy

Execute

Measure and refine

2016 ARTHUR J. GALLAGHER & CO. 22

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9

ESSENCE

PERSONALITY VALUES

LOOK & FEEL COMMUNICATIONS

PEOPLE

EMOTIONAL BENEFITS

RATIONAL BENEFITS

CULTURE

Insights

Stakeholder input

Objectives & challenges

Vision and values

Key messages

Analysis

Trends

Behaviors

Opportunities

Vendor comms

Employee research

Understanding

Perception

Needs / wants

Personalization

2016 ARTHUR J. GALLAGHER & CO. 23

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Consider anyobstacles

Determine a clear and simple

message

Defineobjectives

Identify desiredemployee actions

What channels can you use?

2016 ARTHUR J. GALLAGHER & CO. 24

Page 26: Benefit Communication Strategies: How to Keep Employees ......Get an eye health check with MediPlus The Johnson Matthey Eye Chart 1/ 10 2/ 10 4/ 10 6/ 10 8/ 10 We hope you find this

Nationwide Public Entity

Email announcements

Live group enrollment meetings

One-on-one meetings

Health and benefit fairs

Online portal/enrollment site

Home mailings

What methods do you use to communicate about benefits enrollment to employees?

A ational enchmarking urvey

2016 ARTHUR J. GALLAGHER & CO. 25

Page 27: Benefit Communication Strategies: How to Keep Employees ......Get an eye health check with MediPlus The Johnson Matthey Eye Chart 1/ 10 2/ 10 4/ 10 6/ 10 8/ 10 We hope you find this

Nationwide Public Entity

Email announcements

Live group enrollment meetings

One-on-one meetings

Health and benefit fairs

Online portal/enrollment site

Home mailings

90%

54%

72%

55%

37%

37%

What methods do you use to communicate about benefits enrollment to employees?

A ational enchmarking urvey

2016 ARTHUR J. GALLAGHER & CO. 26

Page 28: Benefit Communication Strategies: How to Keep Employees ......Get an eye health check with MediPlus The Johnson Matthey Eye Chart 1/ 10 2/ 10 4/ 10 6/ 10 8/ 10 We hope you find this

Dignat optium cuptatu reprem et vellorem aut

voluptat pre si veni dipsam que dessectorro

earcilic tem ullenih illuptiati noneceat.

Dignat optium cuptatu reprem et vellorem aut

voluptat pre si veni dipsam que dessectorro

earcilic tem ullenih illuptiati noneceat.

Get an eye health check with MediPlus

The Johnson Matthey Eye Chart

1/ 10

2/ 10

4/ 10

6/ 10

8/ 10

We hope you find this issue of Pensions Insider useful. The Pensions Department are

here to help and we’re always available to answer any questions, so please get in touch

using the details on the back page.

DIPAK WA DHER

Pensions Manager and

Secretary to the Trustees

Last year the Government announced changes that will mean people in

their late-30s to mid-40s will have to wait an extra year to claim their

State pension, while the under-30s will have to wait until they’re at least

68. The State Pension age is likely to go up and up, so, if you don’t want

your fate to lie in the hands of politicians, you have to make your own

financial plans.

Of course, financial independence doesn’t just happen; you have to play your part!

This edition of Pensions Insider shows you three ways you can take greater control of

your finances during this month’s Benefits Xchange window:

2 the pensions insider

2. Get time on your

side to help your

money grow.

3. Make sure your

family has the

protection it needs,

giving you peace

of mind.

Make sure your

Henry

control of your future!

Take it one percent

at a time…

Having a good pension from the Plan will largely come down to how

much you decide to save and when. The good news is you don’t have

to go it alone!

TO TAL EX TRA PAID IN

You can contribute

as much as you like

to your Personal

Account, but anything

above £40,000 a year

may incur an extra

3

per month

, a

£

000000/PI13s 0001

The sooner you start,

the easier it is…

The sooner you start to pay the extra 1% contribution, the more

time it would have to grow.

Turn to page 6 to �nd out

how you can start paying

extra towards your future.

the pensions insider 4

This year

START PAYING EXTRA 1%

OR IN

Y OU RETIRE IN

Y OU RETIRE IN

IT COULD BE WORTH*

IT COULD BE WORTH*

You need an estimated

£130,000 in pension

savings, on top of the

State Pension, to buy a

retirement income equal

to the minimum wage.

£712.92

22 years £28,480

10 years 12 years £11,690

Takat a ti

Having a good pension from the Plan will largely come down to how

much you decide to save and when. The good news is you don’t have

to go it alone!

You can contribute

as much as you like

to your Personal

Account, but anything

above £40,000 a year

may incur an extra

the pensions insiderISSUE 13 – FEBRUARY 2014

State Pension age on the rise! Don’t leave your fate in the handsof politicians

Take it 1% at a time Find out how a little can goa long way

It’s our mission to helpyou save and prepare

for retirement!

Bene�ts Xchange window to start

of your future!

000000/PI13s 0001

Henry, use this

taking control

Experience

Messaging

Life cycle

Personalized

Calls to action

Look and feel

Visuals

Tone of voice

Emotional connection

Channels

Print

Online

Face-to-face

2016 ARTHUR J. GALLAGHER & CO. 27

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Measure and refineInbound benefit calls

Participation

Employee feedback

Engagement scores

2016 ARTHUR J. GALLAGHER & CO. 28

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E A S YEmotional Appealing Simple You (focused)

3. Keep your communication:

2016 ARTHUR J. GALLAGHER & CO. 29

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Emotional

2016 ARTHUR J. GALLAGHER & CO. 30

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2016 ARTHUR J. GALLAGHER & CO. 31

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Appealing

2016 ARTHUR J. GALLAGHER & CO. 32

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Avoid information overloadAppealing

2016 ARTHUR J. GALLAGHER & CO. 33

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2016 ARTHUR J. GALLAGHER & CO. 34

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2016 ARTHUR J. GALLAGHER & CO. 35

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2016 ARTHUR J. GALLAGHER & CO. 36

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Simple

2016 ARTHUR J. GALLAGHER & CO. 37

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2016 ARTHUR J. GALLAGHER & CO. 38

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ABC offers its employees the ability to contribute money to

flexible spending accounts from their paycheck pre-taxed to reimburse for eligible out-of-pocket expenses.

Is a new hire eligible?

New hires joining the company, after the annual Healthcheck 360 Wellness

Event, will be eligible to receive the New Hire Wellness credit if they complete

the online Health Risk Assessment and speak with a Healthcheck 360 Health Coach within 60 days

of their hire date.

2016 ARTHUR J. GALLAGHER & CO. 39

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20/20 vision is considered normal. If you’re struggling to clearly identify the symbols on line 8 while stood 20 feet away, it might be time for an eye test – it’s advisable to

have one every two years. Tests cost around £25 and you can claim the cost back through MediPlus. (T&Cs apply).

Find out more and submit your online claim at elements.matthey.com

Get an eye health check

20/ 200

20/ 100

20/ 70

20/ 50

20/ 40

20/ 30

20/ 25

20/ 20

1

2

3

4

5

6

7

8

The Johnson Matthey Eye Chart

If you’re struggling to focus on this poster, or getting tired eyes and headaches, it might be time for an eye test – it’s advisable to have one every two years. Tests cost around £25 and you can claim the cost back through MediPlus.

(T&Cs apply).

Find out more and submit your online claim at elements.matthey.com

GET AN EYE HEALTH CHECK

2016 ARTHUR J. GALLAGHER & CO. 40

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You (focused)

2016 ARTHUR J. GALLAGHER & CO. 41

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Sam,THIS IS YOUR 2014 TOTAL REWARD STATEMENT AS OF 1 APRIL 2015

Lorraine Denny

Name, SurnameBusinessAreaDivision

AS OF 1

IMPORTANT CONTACT DETAILSPERSONAL DETAILS

Please ensure that you inform the

Human Resources Department of

any changes to your personal details

including marital status, dependants

and contact details.

IMPORTANT INFORMATION

All of the benefits provided by the

Company are subject at all times to

the Plan or Scheme rules and may,

from time to time, be reviewed.

The Company reserves the right to

change, amend or withdraw any

benefit or any element of any benefit

at any time.

PROTECTING YOUR DATA

In order to run benefit schemes

efficiently, the providers, the Trustees,

the Company and its advisers hold

certain personal information about

scheme members, including your

name, address, date of birth and

other information needed to provide

the benefit to you. This information

is only available to the Trustees,

providers and the Company’s

advisers for the purposes of running

your benefit schemes accurately

and efficiently, and at all times is

handled in accordance with the Data

Protection Act.

BUPA HELPLINE (PRIVATE MEDICAL INSURANCE)

0845 609 0444

NDP HELPLINE (DENTAL INSURANCE)

0207 480 7201

LEGAL & GENERAL PENSION HELPLINE

0845 070 8686

EMPLOYEE ASSISTANCE PROGRAMME

0800 048 2702

FINANCIALREWARDING YOUR BEHAVIOURS,

PERFORMANCE AND EFFORT

PROTECTIONENSURING YOU AND YOUR FAMILY

REMAIN FINANCIALLY SECURE

LIFESTYLEHELPING MAKE YOUR LIFE AS

STRESS-FREE AS POSSIBLE

HEALTHLOOKING AFTER YOUR HEALTH

AND WELLBEING

SALARY $40,000

GROUP BONUS $2,800

UNDERWRITING BONUS $440

GUARANTEED BONUS $200

ACHIEVEMENT AWARD $180

HOUSING ALLOWANCE $70

TAX GROSS UP $200

TRAVEL ALLOWANCE $90

LIFE ASSURANCE $50

PENSION $200

PENSION ALLOWANCE $500

BONUS WAIVER $320

COMPANY 401K $30

INCOME PROTECTION $240

STD/LTD COVER $80

MEDICAL INSURANCE $200

DENTAL INSURANCE $130

VISION INSURANCE $60

HEALTHCARE COVER $100

HOLIDAY ENTITLEMENT

CHILDCARE VOUCHERS

CYCLE TO WORK

SEASON TICKET LOAN

PAYROLL GIVING

EMPLOYEE MATCHING SCHEME

EYE TESTS

GYM MEMBERSHIP

EMPLOYEE ASSISTANCE

VOLUNTEER DAYS

FLEXIBLE SPENDING ACCOUNT

$43,980$1,420

$490

All of the figures shown within your statement are based upon working arrangements at the time of going to print and all figures quoted are annualised.

Company Pension Plan/401K/Pension Allowance contributions are based on your salary as at 1 April 2015 and projected for the next 12 months.

FINANCIAL

SALARY

Your basic pay (before any tax and

deductions).

GROUP BONUS

Your annual bonus awarded in 2015.

UNDERWRITING BONUS

Your 2014 Underwriting Bonus paid

in 2015.

ACHIEVEMENT AWARD

A financial award given to teams in

recognition of outperformance and

demonstration of “second effort”.

PROTECTION

LIFE ASSURANCE

Annual cost to provide benefits

to your family if you die whilst

still working.

PENSION CONTRIBUTIONS

Cost paid into your Pension Fund by

the Company.

BONUS WAIVER

Percentage of your 2014 bonus

waived in favour of a GPPP

contribution uplifted by 6.5%

INCOME PROTECTION

Provides a replacement income

should you be absent from work

through illness.

STD/LTD COVER

Provides income when absent from

work due to a qualifying illness or

accident.

HEALTHMEDICAL INSURANCE

Private medical insurance available

for you and your family.

DENTAL INSURANCE

Dental cover available for you and

your family.

HEALTHCARE COVER

Comprehensive medical, dental

and vision coverage for you and

your family.

LIFESTYLE

HOLIDAY ENTITLEMENT

Starts at 27 days p.a increasing to a

maximum of 30 days with an option

to buy additional days up to the

maximum entitlement.

CHILDCARE VOUCHERS

Is a tax efficient way to pay for

registered childcare.

CYCLE TO WORK

An accredited scheme for the

purchase of bikes and safety

equipment.

SEASON TICKET LOAN

All permanent employees are eligible

to receive an interest free season

ticket loan.

PAYROLL GIVING

You can donate to your chosen charity

via payroll and the Company will

match the amount.

EMPLOYEE MATCHING SCHEME

The Company will match the money

you raise for a registered charity up to

a maximum of $10,000.

ANNUAL EYE TEST

All employees are entitled to an

annual VDU eye test paid for by the

Company.

GYM MEMBERSHIP

The Company subsidises membership

of Bannatyne’s Gym and Fitness First.

EMPLOYEE ASSISTANCE

PROGRAMME

A confidential program to help you

with personal and work issues.

VOLUNTEER DAYS

Take up to 2 additional paid leave

days per calendar year with our

community partners or a registered

charity.

FLEXIBLE SPENDING ACCOUNT

You can contribute a portion of your

earnings into a pre-tax account

to use for uninsured Health Care

or Dependent Care expenses or

Commuting costs.

Sam,YOUR TOTAL REWARD FOR LAST YEAR* WAS:

THAT’S 100% OF YOUR BASIC SALARY

* AS AT 1 APRIL 2015

$123,4562014 = $100,000

2013 = $99,456

SALARY

PROTECTION

FINFINFINAAANCINCINCIALALALREWARDING YOUR BEHAVIOURS,

REWARDING YOUR BEHAVIOURS,

REWARDING YOUR BEHAVIOURS,

PERFORMANCE AND EFFORT

PERFORMANCE AND EFFORT

PERFORMANCE AND EFFORT

PRPRPRPROTEOTEOTEOTECCCCTIOTIOTIOTIONNNNENSURING YOU AND YOUR FAMILY

ENSURING YOU AND YOUR FAMILY

ENSURING YOU AND YOUR FAMILY

REMAIN FINANCIALLY SECURE

REMAIN FINANCIALLY SECURE

REMAIN FINANCIALLY SECURE

LIFESTLIFESTLIFESTYLEYLEYLEHELPING MAKE YOUR LIFE AS

HELPING MAKE YOUR LIFE AS

HELPING MAKE YOUR LIFE AS

STRESS-FREE AS POSSIBLE

STRESS-FREE AS POSSIBLE

STRESS-FREE AS POSSIBLE

HEAHEAHEALTHLTHLTHLOOKING AFTER YOUR HEALTH

LOOKING AFTER YOUR HEALTH

LOOKING AFTER YOUR HEALTH

AND WELLBEINGAND WELLBEINGAND WELLBEING

SSSSALAALAALAALARY RY RY RY $40,000$40,000$40,000

$$$$$$$$$

LLLIFE ASSIFE ASSIFE ASSURAURAURANCE NCE NCE $50$50$50

$200$200$200$200$200$200$200$200$200

MEMEMEDIDIDICALCALCAL INSURINSURINSURANCANCANCE E E $200$200$200$130$130$130$130$130$130$130$130$130

HOLIHOLIHOLIDAY DAY DAY ENTITENTITENTITLEMENTLEMENTLEMENT

FINANCIALFINANCIALFINANCIAL

SALARYSALARYSALARY

Your basic pay (before any tax and

Your basic pay (before any tax and

Your basic pay (before any tax and

deductions).deductions).deductions).

GROUP BONUSGROUP BONUSGROUP BONUS

Your annual bonus awarded in 2015.

Your annual bonus awarded in 2015.

Your annual bonus awarded in 2015.

BONUS WAIVER BONUS WAIVER BONUS WAIVER

Percentage of your 2014 bonus

Percentage of your 2014 bonus

Percentage of your 2014 bonus

waived in favour of a GPPP

waived in favour of a GPPP

waived in favour of a GPPP

contribution uplifted by 6.5%

contribution uplifted by 6.5%

contribution uplifted by 6.5%

INCOME PROTECTIONINCOME PROTECTIONINCOME PROTECTION

Provides a replacement income

Provides a replacement income

Provides a replacement income

LIFESTYLELIFESTYLELIFESTYLE

HOLIDAY ENTITLEMENTHOLIDAY ENTITLEMENTHOLIDAY ENTITLEMENTHOLIDAY ENTITLEMENT

Starts at 27 days p.a increasing to a

Starts at 27 days p.a increasing to a

Starts at 27 days p.a increasing to a

Starts at 27 days p.a increasing to a

maximum of 30 days with an option

maximum of 30 days with an option

maximum of 30 days with an option

maximum of 30 days with an option

to buy additional days up to the

to buy additional days up to the

to buy additional days up to the

to buy additional days up to the

maximum entitlement.maximum entitlement.maximum entitlement.maximum entitlement.

EMPLOYEE MATCHING SCHEME

EMPLOYEE MATCHING SCHEME

EMPLOYEE MATCHING SCHEME

EMPLOYEE MATCHING SCHEME

The Company will match the money

The Company will match the money

The Company will match the money

The Company will match the money

you raise for a registered charity up to

you raise for a registered charity up to

you raise for a registered charity up to

you raise for a registered charity up to

a maximum of $10,000.a maximum of $10,000.a maximum of $10,000.a maximum of $10,000.

ANNUAL EYE TEST ANNUAL EYE TEST ANNUAL EYE TEST ANNUAL EYE TEST

All employees are entitled to an

All employees are entitled to an

All employees are entitled to an

All employees are entitled to an All of the figuAll of the figuAll of the figures shown within your statement ar

res shown within your statement ar

res shown within your statement are based upon working arrangements at the time of going to print

e based upon working arrangements at the time of going to print

e based upon working arrangements at the time of going to print and all figu and all figu and all figures quoted are annualised.

res quoted are annualised.

res quoted are annualised.

Company Pension Plan/401K/Pension Allowance contributions are based on your salary as at 1 April 2015 and projected for the next 12 months.

Company Pension Plan/401K/Pension Allowance contributions are based on your salary as at 1 April 2015 and projected for the next 12 months.

Company Pension Plan/401K/Pension Allowance contributions are based on your salary as at 1 April 2015 and projected for the next 12 months.

including marital status, dependants

and contact details.

ers, includinIMPORTANT IMPORTANT IMPORTANT CONTACT DETAILS

CONTACT DETAILSCONTACT DETAILS

PEPEPERSONAL DRSONAL DRSONAL DETAETAETAILILILSSS

PlPlPleaeaeasesese enenensuresuresure t t thhhatatat youyouyou i i innnfofoforrrm tm tm the he he

HumaHumaHumannn R R Resesesourourourcescescesourcesourourourcesourcesourcesourourourcesour D D Departmenepartmenepartment of t of t of

any any any chchchangangangeseses to to to yyyourourour pe pe peour peourourour peour peour peourourour peour rsorsorsonnnalalal deta deta detailililsss

ininininclclclcluuuudidididing mang mang mang maritritritritaaaallll stastastastatutututus, ds, ds, ds, depepepependendendendanananants ts ts ts

and cand cand cand contontontontaaaact dect dect dect detatatatailililils.s.s.s.

PROTEPROTEPROTECTCTCTIIING YOUR DNG YOUR DNG YOUR DATAATAATA

InInIn o o ordrdrdererer to rto rto rununun b b beneeneenefitfitfit schescheschemes mes mes

efefeffififieffiefefeffieffieffiefefeffief cieciecientlntlntly,y,y, t t the prhe prhe provideovideovidehe providehe prhe prhe providehe providehe providehe prhe prhe providehe pr rrrs,s,s, th th the Tre Tre Trusususttteeseesees,,,

thththe Ce Ce Companompanompany ay ay andndnd it it its adviss adviss advisererers hs hs holololddd

cccertaiertaiertain n n pepepersonrsonrsonalalal infoinfoinformarmarmatiotiotion n n abababout out out

scscschemehemeheme memb memb membeerseersrsersrsers, i, i, incluncluncluncluddddininining yg yg yououourrr

nnnameameame, address,, address,, address, d d daaatetete ofofof birthbirthbirth and and and

BUBUBUPPPA HEA HEA HEPA HEPPPA HEPA HEPA HEPPPA HEP LLLPLIPLIPLINENENE ( ( (PRIVATEPRIVATEPRIVATE M M MEDIEDIEDICACACALLL INSURAN INSURAN INSURANCECECE) ) )

0845 60845 60845 6090909 044404440444

NDP HENDP HENDP HELLLPLIPLIPLINENENE (D (D (DENTENTENTALALALENTALENTENTENTALENTALENTALENTENTENTALENT IIINSURANCENSURANCENSURANCE) ) )

0207 40207 40207 4808080 720172017201

LEGALLEGALLEGAL &&& G G GENEENEENERAL PENSRAL PENSRAL PENSIIION HEON HEON HELLLPLIPLIPLINENENE

PENSION CONTRIBUTIONS

PENSION CONTRIBUTIONS

PENSION CONTRIBUTIONS

Cost paid into your Pension Fund by

Cost paid into your Pension Fund by

Cost paid into your Pension Fund by

the Company.the Company.the Company.

HEALTHCARE COVER HEALTHCARE COVER HEALTHCARE COVER

Comprehensive medical, dental

Comprehensive medical, dental

Comprehensive medical, dental

and vision coverage for you and

and vision coverage for you and

and vision coverage for you and

your family.your family.your family.

match the amount.match the amount.match the amount.match the amount.

FLEXIBLE SPENDING ACCOUNT

FLEXIBLE SPENDING ACCOUNT

FLEXIBLE SPENDING ACCOUNT

FLEXIBLE SPENDING ACCOUNT

You can contribute a portion of your

You can contribute a portion of your

You can contribute a portion of your

You can contribute a portion of your

earnings into a pre-tax account

earnings into a pre-tax account

earnings into a pre-tax account

earnings into a pre-tax account

to use for uninsured Health Care

to use for uninsured Health Care

to use for uninsured Health Care

to use for uninsured Health Care

or Dependent Care expenses or

or Dependent Care expenses or

or Dependent Care expenses or

or Dependent Care expenses or

Commuting costs.Commuting costs.Commuting costs.Commuting costs.

* AS AT* AS AT* AS A 1 APRIL 2015

2014 = $100,000

2013 = $99,456

Your checklist – It only takes a few minutes to take action!S t a r t h e r e

This communication is issued by your Reward Team at British Airways to highlight changes you can make to your pension savings in September. This document is a summary and full terms and conditions are available on the intranet at Reward@BA . Retirement options are governed by Pension Scheme Trust Deed and Rules. For detailed information regarding your BARP pension

Reward@BA .

It’s important to make the right decision and you are strongly advised to seek independent

pension savings. You can fi nd an Independent Financial Adviser on www.unbiased.co.uk . See

Reward@BA for more

information

Navjeevan S

ample

Sam

ple House

5 Sam

ple Street S

ampleton

Sam

pleshireS

AM

PL3

SmartAVCs – have you thought about it? Do you know your limits? Have you reviewed your investment choices? Are you saving enough? Could you contribute just 1% more?

B0000005

SeeReward@BA

for more information

Your checklist – It only takes a few minutes to take action!

S t a r t h e r e

This communication is issued by your Reward Team at British Airways to highlight changes you can make to your pension savings in September. This document is a summary and full terms and conditions are available on the intranet at Reward@BA . Retirement options are governed by Pension Scheme Trust Deed and Rules. For detailed information regarding your NAPS pension benefits you should visit www.mybapension.com .

It’s important to make the right decision and you are strongly advised to seek independent fi nancialadvice before making changes to your pension savings. You can fi nd an Independent FinancialAdviser on www.unbiased.co.uk .

SmartAVCs – have you thought about it? Do you know your limits? Have you checked up on how your pension is building up?

2016 ARTHUR J. GALLAGHER & CO. 42

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4. Know what success will look like

2016 ARTHUR J. GALLAGHER & CO. 43

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Reduce costs

Drive online traffic

Improve appreciation

Increase participation

Reduce pressure on HR/benefits

team

Encourage consumerism

2016 ARTHUR J. GALLAGHER & CO. 44

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2016 ARTHUR J. GALLAGHER & CO. 45

Page 47: Benefit Communication Strategies: How to Keep Employees ......Get an eye health check with MediPlus The Johnson Matthey Eye Chart 1/ 10 2/ 10 4/ 10 6/ 10 8/ 10 We hope you find this

Thank YouBeth CzekalskiNorth Central RegionEmployee Communications Manager Gallagher Benefit Services, Inc.614.336.1163 [email protected]


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