Benefits of delivering Performance Management with PrOptima™ in an E2E Managed Service Model

Bergen, 21-04-2016

Igor Wadowski, Comarch

Thousands

5030employees

Over

23

71Local offices

all over the world

5Activity on

continents

40In over

countries

COMARCH – an Established Supplier

Global software house, with head

office located in Krakow

5.300 highly qualified employees

in 71 locations, 40 countries, 4 continents

Telco is the strongest sector of Comarch(~1.000 employees, ~25% revenue)

Full suite of OSS/BSS software products

(eTOM & ITIL foundation)

Full range of service offerings from software

implementation & consultancy

up to SaaS and Managed Services

hosted in own data centers

Strong focus on innovation and active

participation in leading telecom industry

associations (TM Forum, NGMN, UPnP)

50+ global Telco reference customers

Vodafone, MTS, Deutsche Telekom, KPN, Telia

Sonera, Telefonica, ..

MYCOM OSI AND COMARCH COOPERATION

Belgium and Germany case studies

Belgium

Delivery Model – OSS managed services

OSS managed service Planning (RAN/Core/Transport),

Configuration Management,

Network & Service Inventory,

Service Assurance,

Performance Management,

SQM & Customer Experience,

Network Optimization

Northbound IF (CM, PM, FM)

Element Manager/OMC

Access/Core/Transmission NE

Network

Vendor A Vendor B Vendor C

Delivery Model - Roles

Defined KPI Groups for NGPM services:

- Time to market (new technology, new releases)

- Data availability (completeness, re-load times etc.)

- Performance (from user perspective)

- Support services (reaction/resolution times etc.)

Data Center Operation

KPI

SLA

Application Operation

Incident & User Mngt.

Demand &

Change Mngt.

Network

Operator

• Licenses provided via Comarch

• Operation done by Comarch

• 1st/2nd level support by Comarch

• 3rd level support by MYCOM OSI

• TAP configuration by Comarch

• VTI development by MYCOM OSI

• SLAs and KPIs contractually agreed

• KPIs measured and reported by Comarch

• Data Center in Krakow

• Connectivity by Comarch and BASE Company

• TAP Specifications by BASE Company

Tech

Mahindra

Project Results

Real time monitoring Multi vendor/ techno dashboards

- Used in NOC for alarming

Project Results

Real time monitoring GIS Cell downtime

- Used in NOC for alarming

Project Results

Dashboards used for Analysis and Capacity Management

• Worst Network element reports per interface for VIP KPIs

Project Results

• Site Integration by Counters• Facilitate Rollout process by

• Automate acceptance of

sites and upgrades

• Use pre-defined agreed

criteria

Project Results

Implement the Hierarchical Network Area Functionality

HNA in combination with Conditional and Dynamic Network areas provide

strong analytical tool for troubleshooting without using pre defined reports

Start on high level hierarchy Drill down to HNA to identify and isolate

issuesDefine

HNA

MYCOM OSI AND COMARCH COOPERATION

Belgium and Germany case studies:

E-Plus Germany

Delivery Model – OSS managed services

Project Results

• All functionalities delivered as managed service, running in Comarch data centre

• Access from E-Plus (& partners) via Citrix environment

• Direct hotline for users to Comarch help desk

• NGNP support processes defined based on ITIL processes

- user management

- incident management

- service request

- demand process

• Common tool to monitor and track support processes (Comarch Jira)

Summary of our co-operation – Belgium/Germany

Usability - Time to Market

System performance

Reduced Time to Market

Well Managed and Cost Efficient transition

Key success factors

Co-operation between various partners

Flexibility and Agility based on clear defined business KPIs

Building customer’s trust and achieving its satisfaction

Right co-operation model

PrOptima™ and OSS Managed Services

Future possibilities for MYCOM OSI and COMARCH

As we have been succesfully co-operating already for such long

time, new potential co-operation areas can be defined:

- Network virtualization (NFV/SDN)

- VoLTE

- IMS

Thank you for your attention!

Any questions:

Feel free to contact me:

Igor Wadowski

Business Development Maanger – Telecommunications

igor.wadowski@comarch.com

+32 489 862 116

mailto:igor.wadowski@comarch.com