Best of BreedUnified Communications

Virtual Platform Solutions

forGCAAU

Steve Boston

Convergence Engineer

Agenda

• Business User Communications• Unified Communications• Midsize Business Template

2

Unified Communications Leads to Improved Business Outcomes

3

Productivity

Speed & Execution

Effectiveness & Efficiency

Content and Context

Customers

Simplification

Availability

Responsiveness

Collaboration

Work Flow

Decision Making

Social Network

Cost

Collaborative & Mobile Expenses

Customer control & retention

Opportunity costs

Unified Communications

What are your current challenges?

• Reduce the IT Budget

• Remain competitive

• Prepare for the future

• Mergers and acquisitions, downsizing

Business and Operations Continuity

• Business Continuity Planning – Should be integral part of Continuity Planning

– Uninterrupted operations in crisis or planned event

– Capabilities are in place before you need them– Employees have full access to their office communications and information at

alternate location– Includes all employees

• essential personnel ,• remote Small Office Home Office

(SOHO) teleworkers• On the go mobility workers

F L O O DSevere Weather

TornadoEarthquake

F I R EF I R E

Business continuity planning is driving Unified Communications as a “contingency” solution

Unified CommunicationsEnables the Effective “Anywhere” Worker

Access to Office Communications Capabilities

Employees have access to all features and functionality as their co-workers and more

Client or Browser-based Access Employees have an option to connect using client-based software or a browser from their home computer

One Number AccessEmployees’ in-bound calls will ring simultaneously on their office phone and up to four wireline and mobile phones

Presence/Instant Messaging/E-mailEmployees know who is available at any given time and how to reach them

Broadband or Dial-up SupportEmployees can connect over broadband or dial-up while using home line or cellular for voice

VPN Remote Telephone Employees can have an Avaya IP telephone in their home

MobilityEmployees can access their office communications through most mobile devices

Intelligent access in various settings

TeleworkerCampus Roamer Road WarriorDesk Worker

Home/RemoteOffice

DesktopVoice, Video, IM, Presence

Web CollaborationMS Outlook, Lotus Notes

MS Communicator, Sametime

WiFiDual-mode

Mobile“One Number” Speech

Access

Conferencing

Speech

Adaptable

For different users, needs, industries Simple to use and deploy

Contextual

How and where you work Analytics and intelligent assistance Business process integration

Multimodal

Speech, mobile devices, PCs, phones Video, Web 2.0, collaboration, kiosks

Open

Multivendor integration, no lock-in Industry standards

Business User Communications

Avaya Multi-Vendor Best of Breed UC Solutions

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Unified Messaging

Audio, Video, Web

Conferencing

Mobility

Speech Access

IP Telephony, Presence

Instant Messaging, Presence

Email & PIM

WebConference

Unified Communications

AwardWinning

#1

AwardWinning

#1

#1

Avaya UC All Inclusive

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Avaya one-X® Communicator

Available Optional Video

Avaya one-X Portal®

Microsoft OCSIBM® Lotus® Sametime

VPNremote Avaya one-X® Mobile

Standard or Enterprise Edition

System ManagerSystem

Manager

Session ManagerSession Manager

ApplicationEnablementApplicationEnablement PresencePresenceCommunicatio

n ManagerCommunicatio

n Manager

Avaya Aura™

Extension to Cellular

Avaya one-X® SpeechIncluded with Modular MessagingAvaya one-X® SpeechIncluded with Modular Messaging

Enhanced Collaborative CommunicationsAvaya Telephony & Microsoft Office Communicator

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Quicker, more intelligent access to colleagues / greater efficiency

– Status info (presence)– Multiple modes of contact

(IM, voice, email)– Tag contacts

Avaya enabled telephony in OC

– Click to Call in OC, SmartTags– Escalate IM to call– Phone & OC stay in synch– Presence is shared– Call Control - Hold, Transfer, etc.

Optional Avaya feature tab with Avaya one-X® Communicator

Ubiquitous Telephony Presence*Microsoft Office Communicator

* Provided the user is logged into Microsoft Office Communicator

one-X Deskphone(SIP or H.323)

TDM/ Analog

Office

Cell Phone:Extension to Cellular /Avaya one-X Mobile

Mobile Teleworker/Remoteone-X Communicator one-X

Communicatorone-XPortal

one-XPortal

IP Softphone

AnyPhone

IP Softphone VPNRemote

OCS Presence in Avaya one-X

Avaya one-X® Communicator

Avaya one-X® Portal

OCS presence:AvailableBusyOff Line

OCS presence:AvailableBusyOff Line

Aggregated presence: Telephony + OCS today; more in future

Aggregated presence: Telephony + OCS today; more in future

Office Worker

Desk Phone

Cal

l C

ontr

ol

Cal

l C

ontr

ol

Voi

ce

MyDesk

Desk Phone

Cal

l C

ontr

ol

Cal

l C

ontr

ol

Voi

ce

VisitingDesk

WANWANorLAN

Enterprise

Mobility

User

Opt

ion

al

Opt

ion

al

Maintain enterprise identity/presence for all inbound/outbound callsOptimum voice quality & call control

Teleworker/Remote Worker

15

VoI

P v

ia

PB

X

Cal

l C

ontr

ol

Voi

ce

Cal

l C

ontr

ol

Any PhonePCC

all

Con

trol

Cal

l C

ontr

ol

VoI

P v

ia

PB

X

VPN Phone

Virtual OfficeRemote Worker

Hotel / Internet OnlyTeleworker

Opt

ion

al

Maintain enterprise identity/presence for all inbound/outbound callsOptimum voice quality & call control

Mobility Solutions for Remote Workers • Enterprise communications in the palm of

your hand• Avaya one-X® Mobile

– Visual Voice Mail, Call Logs, Call Routing,

Dial through PBX

– Single-Number, Single-Identity,Single-Voice Mail, Single-Telephony Presence

– UC version supported on Windows Mobile 5 or 6, RIM, Palm, J2ME, iPhone

– Telephony version supported on Windows Mobile 5 or 6, Symbian

• Microsoft Office Communicator Mobile– Enterprise IM/Presence

– Supported on Windows Mobile 5 or 6, Nokia S40, Motorola Razr

Avaya one-X® MobileMicrosoft Office Communicator Mobile

Device Level Unificationsplit screen for illustration purposes only

• Easier to reach and connect with colleagues• One number access• Lower cell phone bills

• Easier to reach and connect with colleagues• One number access• Lower cell phone bills

Avaya one-X® Speech Personal Assistanteyes-free / hands-free / speaker independent

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“Follow Me!”…and have allyour calls flexibly forwarded to you wherever you are.

“Follow Me!”…and have allyour calls flexibly forwarded to you wherever you are.

“When am I free today?” …keep track of your time wherever you are!

“When am I free today?” …keep track of your time wherever you are!

“Schedule a reminder”…and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!

“Schedule a reminder”…and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!

“Read my messages”…voicemail and/or email.Filter by status or by sender. You can reply, forward, delete, …

“Read my messages”…voicemail and/or email.Filter by status or by sender. You can reply, forward, delete, …

“Send a message”…to a contact, to a voicemail mailbox or somebody within your corporate directory.

“Send a message”…to a contact, to a voicemail mailbox or somebody within your corporate directory.

“Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!

“Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!

personal assistantthat learns

sessionbased

concatenatedspeech

iterate betweenapplications

Simplified, Efficient Messaging Avaya Modular Messaging & Microsoft Exchange

• Email, voice mail, faxaccessible simultaneously

• Flexible access enhances productivity– via touch-tone based menu

– via Outlook

– via browser

– via speech

• Notification options supportfaster responses to customers& colleagues– MWI, Call Me, Find Me, Notify Me

(Automatic & Caller Requested)

– Message store options tomeet enterprise needs• Exchange

• Separate store for voice

Effective Group Collaboration:Avaya Meeting Exchange integrated to Outlook

Meeting Efficiency

Schedule Conferences in Outlook with access to key information & features

Click-to-Join

Unified Conferencing Microsoft Live Meeting

integrated with Meeting Exchange

– Live Meeting from Service Provider

– Live Meeting from OCS

Integrated audio controls in participant roster:

– Mute individuals– Mute All– Lock Conference– Hang up participants– Add new participants– Dial out to add new

participants Click to join Live Meeting from

Outlook invitation

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Making Communications Simpler and More Cost Effective for Enterprises of All

Sizes

Avaya Aura™ for Midsize Enterprises with System Platform technology

21© 2009 Avaya Inc. All rights reserved.

22

Evolving Avaya Core Architecture

Avaya Aura™ includes: Avaya Aura™ includes:

Session ManagerSession Manager

ApplicationEnablementApplicationEnablement PresencePresence

SystemManagerSystem

Manager

Communication Manager

Communication Manager

System Platform technologySystem Platform technology

Bra

nch

Sta

ndar

d

Ent

erpr

ise

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Avaya Aura Solution™ for Midsize EnterprisesHow It Works…

Communication Manager / CM MessagingCommunication Manager / CM Messaging

SIP Enablement ServicesSIP Enablement Services

Application Enablement ServicesApplication Enablement Services

Media GatewaysMedia Gateways

+ Survivable Servers (for each app)+ Survivable Servers (for each app)

from…

Simple to add further applications on separate servers

UC all Inclusive

Contact Center Express

3rd Party Applications

3rd Party Applications

+ Embedded Survivable Servers

+ Embedded Survivable Servers

Meeting Exchange

ModularMessaging

Up to 2400 users, 250 locations

Up to 2400 users, 250 locations

High Availability

backup server

High Availability

backup server

Integratedinstall,

backup, upgrades

Integratedinstall,

backup, upgrades

Secure remote

monitoring

Secure remote

monitoring

to…

S8800

S8800

Midsize Enterprise Solution with Avaya Aura™ System Platform technology

Utilities Server (DHCP, HTTPS)Utilities Server (DHCP, HTTPS)

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Avaya Aura™ Midsize Business Template 5.2Network Diagram Overview

H.323

SIPSIP

Other Applications:One-X Portal, MM, etc.

JTAPI, Web services, …

PSTN

Web console

HTTPs

S8800• System Platform software• Midsize Business Template

Optional: S8800•High Availability standby server• Same apps as Main server

Private network connection

WAN

Network Switch

Optional: Gxxx/LSP: Not on System Platform

(250 gateways)

Optional : H.248 media gateway to

support Analog and TDM

T1/E1SIP

Analog phones, Modems, FAX

Analog

Gxxx/S83xx CM 5.2 LSP with gateway Gxxx/S83xx CM 5.2 LSP with gateway

Thank You!