Best Practices in BYOD: Addressing BYOD Challenges in the Enterprise1

BEST PRACTICES IN BYODAddressing BYOD Challenges in the Enterprise

Whitepaper

Best Practices in BYOD: Addressing BYOD Challenges in the Enterprise2

Best Practices in BYOD

To address these BYOD challenges effectively, an Enterprise Mobility Management (EMM) platform must provide comprehensive multi-platform device, security and application management through a single, intuitive console, with flexible levels of security to meet business and end-user needs.

In this document, we’ll take a brief look at some of the key challenges in BYOD today and how BlackBerry® Enterprise Service 10 (BES10) addresses them. These challenges include:

› Securing mobility, end to end, no matter the device

› Advanced mobile device management, across platforms

› Deploying, securing and managing mobile applications

› Seamlessly separating work and personal data on a single device

› Technical support that’s tailored to your needs

Bring Your Own Device (BYOD) offers many potential advantages: enhanced productivity, increased revenues, reduced mobile costs, help desk and IT efficiencies, to name a few. But the complexity of managing multiple device types, separating and protecting work and personal data, distributing approved applications and providing effective support can be daunting for any IT group.

Best Practices in BYOD: Addressing BYOD Challenges in the Enterprise3

Securing mobility, end to end, no matter the device

Company information stored on a mobile device must be just as secure as information stored behind the firewall on the corporate network. Unauthorized access to corporate data can cause bad press and embarrassment, or equally likely, financial loss or litigation.

To mitigate this risk, IT staff should have the ability to control all aspects of mobile device security.

The BlackBerry® security model you know and trust now extends to iOS and Android™ devices to deliver the best protection for work content on-device and in-transit for both corporate and BYOD devices.

› Work email, content and apps are seamlessly separated from personal content and apps for data leak prevention (DLP), with no compromise to the user experience.

› The BlackBerry security model delivers fast, integrated multi-platform app deployment and fully encrypted, behind-the-firewall content access without the need for a costly and time-consuming third party VPN solution or add-on security.

› A user self-service portal allows for simple security management. Users can reset their device password, lock their device, wipe all device data and disable it if it’s lost or stolen – this saves time and decreases the risk of data compromise.

› Gold level EMM control options are available for BlackBerry® 10 smartphones to enable strict compliance for government, regulated and other high-security environments.

With BlackBerry Enterprise Service 10 you get:

The ability to separate work and personal content for data leak prevention without any impact on user experience and privacy

Flexible levels of security to meet evolving business and end-user needs

Advanced application management functionality to deploy and manage applications consistently

Support included as standard to help you deliver more valuable and timely user support and issue resolution

A user-friendly and intuitive management console for comprehensive multi-platform device, security and application management

Best Practices in BYOD: Addressing BYOD Challenges in the Enterprise4Deploying, securing and managing mobile applications

› Enterprises today are striving to mobilize the desktop – in other words, to provide users with all the tools they need to do their jobs from virtually anywhere, anytime. So they’re working to make familiar desktop tools and applications available and easy to use while mobile. That’s why your approach to apps is critical. The more custom and third-party apps you mobilize, the more productivity gains you stand to realize – and the more security risks you need to be prepared to tackle as mobile devices connect frequently to sensitive data behind your firewall.

› Optimize employee effectiveness and productivity by delivering the apps and content that they need to maintain workflows, serve customers and make smart decisions at all times. The easiest way to get apps out to employees, BES10 enables the seamless and secure deployment and management of apps to corporate- and personal-owned BlackBerry, iOS and Android devices from one unified console.

› Mandatory or optional apps can be pushed or published to a corporate app storefront for simple and fast user access in a native look and feel. Corporate apps can be instantly secured and deployed to the Work Space on BlackBerry, iOS and Android devices, including built-in secure connectivity through to behind-the-firewall systems – no VPN required.

› At the same time, users maintain the ability to download and access personal apps, games and media to their Personal Space, safe and separate from their work life. Privacy is protected and maintained.

› Powerful and intuitive dashboards and reporting provide simple ongoing application lifecycle management and compliance across all devices.

Advanced mobile device management, across platforms

Whether your devices are corporate-owned, BYOD, COPE, or a combination, chances are you’re already dealing with multiple platforms, operating systems and device types. So you’ve got to make sure your EMM solution can manage those devices in all the ways you need and want it to.

› Get the control you need while giving your users the experience they want. BlackBerry Enterprise Service 10 gives you the trusted BlackBerry device management capabilities, along with new features including rich management control through a single, easy-to-use administration console.

› BES10 is the evolution of BlackBerry® Enterprise Server (BES), making it easy to upgrade your existing BES infrastructure to add robust BlackBerry, iOS and Android device management.

› IT administrators have immediate access to a unified dashboard of key metrics across their entire mobile deployment. They can drill down to get more detail on any area, then choose to take immediate action, or export the data for further analysis.

BES10 gives you the trusted BlackBerry device management capabilities, along with new features including rich management control through a single, easy-to-use administration console.

Best Practices in BYOD: Addressing BYOD Challenges in the Enterprise5

Seamlessly separating work and personal use on a single device

Containerization, sandboxing, workspaces – if you’ve explored EMM, you recognize these buzzwords. Each vendor has a slightly different take on what these terms mean, but fundamentally, it’s about securely separating enterprise data and apps – keeping work and play from co-mingling and creating security issues for your business. However, a focus on user experience is paramount when creating separate spaces on a mobile device. The flow needs to be seamless, natural, and consistent in look and feel. This not only increases end-user productivity, but also the likelihood that they’ll use the solution consistently rather than seeking workarounds that can pose a potential security risk.

As we’ve seen, BlackBerry Enterprise Service 10 delivers multi-platform device management and security.

› For iOS and Android devices: Secure Work Space is a containerization, application-wrapping and secure connectivity option that delivers a higher level of control and security, all managed through the BES10 administration console. Managed applications are secured and separated from personal apps and data, providing an integrated email, calendar and contacts app, an enterprise-level secure browser, and secure attachment viewing and editing with Documents To Go®. User authentication is required to access secure apps and work data can’t be shared outside the Secure Work Space. The trusted BlackBerry security model provides built-in secure connectivity for all enterprise apps deployed to the Secure Work Space. Pre-secured third party apps deployed to the Secure Work Space enable optimum employee productivity and efficiency by providing access to key content and tools.1

› For BlackBerry 10 devices: BlackBerry® Balance™ technology gives your employees the freedom and privacy they want for their personal use while delivering the security and management you need for business use. Personal and work apps and information are kept separate, and the user can switch from their Personal Space to their Work Space quickly and easily. The Work Space is fully encrypted, managed and secured, enabling organizations to protect critical content and applications, while letting users get the most out of their smartphone for their personal use.

PERSONALWORK

Best Practices in BYOD: Addressing BYOD Challenges in the Enterprise6

› 14 years of mobility management expertise. We invented MDM – now we’re leveraging that experience to shape EMM today.

› 61% of enterprises in North America and Western Europe rely on BlackBerry for mobile device management.2

› BlackBerry manages more mobile devices than any other vendor. Period.

› Over 30,000 BES10 commercial and test servers installed globally. In fact, there were more BES10 installs in the last quarter than some high- profile vendors have had in their corporate history.3

› 665+ carriers and distribution partners offer BlackBerry products and services in more than 175 countries around the world.3

› 84,000+ enterprise customers globally, across industry sectors. BlackBerry has more global EMM customers than the competition combined.4

› 3.6 million users actively taking advantage of our global enterprise support services.5

› 45 security certifications5 – more than any other. We are the only mobile vendor to receive the “Authority to Operate” certificate from the U.S. Department of Defense.6

Proven. Worldwide.

Effective, secure mobility is critical to the productivity and success of your business. Anyone can claim they are the best at mobility management. Only BlackBerry has the numbers to prove it:

countries665+ carriers

175+

Global Reach

30,000+ BES10 servers installed

3.6 million users actively taking advantage of our global enterprise support services

3.6million

The only MDM provider to obtain “Authority to Operate” (ATO) on U.S. Department of Defense networks

14 yearsof mobility management expertise

Best Practices in BYOD: Addressing BYOD Challenges in the Enterprise7

Enterprise Mobility Management Realities

Competitive claims can be misleading. Here, we’ve assembled a few key questions and answers that bring the truth to some myths circulating in the EMM space.

Do you need to manage legacy or new BlackBerry devices as a part of your mix?

Competitors claim they can manage BlackBerry devices. In reality, BlackBerry® Enterprise Server 5 and BlackBerry Enterprise Service 10 (for BlackBerry 10 devices) are still required to access advanced EMM capabilities.

Will you need to scale your EMM solution?

Ask EMM solution providers for published benchmarks on their scalability claims. Currently, most BlackBerry competitors don’t have them. BlackBerry does. BES10 now easily scales to support 100,000 devices per domain, with any mix of BlackBerry, iOS and Android devices.

Are you looking for lean architecture?

Some EMM providers require multiple server-side components for MDM, ActiveSync® Gatekeeping, Secure Connectivity, SSO, and user/device monitoring. BES10 doesn’t require any additional components to achieve the same goals.

Care about the user experience?

Many MDM solutions require multiple client-side apps, which adds complexity for users and can impact your help desk. With BES10, secure productivity apps like Documents To Go are built-in on BlackBerry 10 devices at no additional charge. On iOS and Android devices, BES10 provides direct-to-device work email and PIM with a familiar look and feel for the user.

Want to make sure secure app deployment doesn’t require a lot of time and effort?

Some EMM vendors force the end user to enter a password for each application that’s security wrapped, resulting in a negative user experience. Others require an additional server to manage apps and force you to re-code applications using their own software development kit. With BES10, none of this is required. IT saves time and users stay productive – all without compromising on security.

Prepare yourself not only for today’s mobile environment, but for rapid growth in the future.

Technical Support that’s tailored to your needs

You rely on your mobile platform – to speed up decision making, boost revenue and profit, facilitate workflow, and keep users, teams, customers and suppliers connected. It’s business critical. So when you’re choosing your EMM solution, ensuring that the vendor offers the support capabilities and options you need makes smart business sense. Otherwise, you’re jeopardizing the gains that your EMM investment is meant to achieve in the first place.

› Implementing BES10 is easier than ever, but having a strategic support partner is still essential to help you deliver on your mobility objectives. BlackBerry® Technical Support offers a unique blend of technical expertise, rapid issue resolution and proactive, relationship-based support to help you realize the full potential of your BES10 multi-platform management infrastructure.

Best Practices in BYOD: Addressing BYOD Challenges in the Enterprise8

3 easy steps to BES10 Tablets and Smartphones

STEP 1

Install BES10 (server software is free) to support BlackBerry, iOS and Android users (corporate & BYOD)

STEP 1

Activating devices through BES10 enables email and PIM to be securely synchronized and managed OTA

STEP 2

Set up BES10 to manage your existing BES 5.0.4 environments and BlackBerry OS device users through the single management console

STEP 2

Push mandatory apps and curate a corporate app storefront for recommended BlackBerry, iOS and Android apps all from the BES10 console

STEP 3

Add new devices (BlackBerry 10, iOS and Android) to the BES10 management environment. BlackBerry will give you perpetual BES10 Silver licenses for all of your existing BlackBerry licenses and your other active MDM licenses on a 1 for 1 basis. Your new BES10 licenses enable you to manage your BlackBerry 10, iOS and Android devices for free7

STEP 3

For users who need added device, app and content controls and security, deploy Gold level EMM

Getting started with BES10

Getting up and running on BlackBerry Enterprise Service 10 is fast and straightforward. Importantly, it does not impact your existing BlackBerry Enterprise Server infrastructure.

1 Requires BES10 v10.1 (or higher)2 Osterman Research, March 2013.3 As of February 2014.4As of January 2014.5 As of November 2013.6 As of August 2013.7 Additional terms and conditions will apply. BlackBerry reserves the right to extend or terminate the offer period

at any time. Offer void where prohibited.8 60-day Free Trial Offer: Limited time offer; subject to change. Limit 1 per customer. Trial starts upon activation

and is limited to 50 Silver licenses for BlackBerry devices and 50 Gold licenses with Secure Work Space for iOS and Android. Following trial, customer must purchase service to continue use of product. Not available in all countries. A trial system can be upgraded to a production system at any time by adding a production key purchased or acquired from an authorized reseller. When a system is upgraded to production, the trial licenses will no longer be available.

9 Between now and January 31, 2015. Additional Terms and Conditions will apply.

iOS is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. iOS is used under license by Apple Inc. Apple Inc does not sponsor, authorize or endorse this brochure. Android is a trademark of Google Inc. which does not sponsor, authorize or endorse this brochure.

© 2014 BlackBerry. All rights reserved. BlackBerry®, BBM™ and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. All other trademarks are the property of their respective owners.

To find out more and to sign up for a FREE 60 day BES10 trial, head to blackberry.com/business8

EZ PASSFree perpetual BES10 licenses for all existing BlackBerry and other MDM licenses. Limited time o�er.9

Learn more at blackberry.com/ezpass