Best

PROFESSIONAL SUCCESS

IDENTIFICATION Stella DU

Jan 7, 1989

Graduated from Shanghai Business School (2007-2011)

Currently working at Sofitel Shanghai Sheshan Oriental,

Shanghai, 201601, China

Training Manager

Sofitel Luxury Hotels/Accor Hospitality

ACADEMIC RESULTS Degree: Double Bachelor 1. Tourism Management at Shanghai Business School 2011

2. Chinese Language and Literature at Eastern China Normal University

2011 (weekend classes)

Responsibilities: Financial Controller of the Class at Shanghai Business School

Activities: 1. Created a reading community with friends (named The Leaf), taking the

role as Financial Controller

2. Participated in the Expo as Volunteer and took the role as Vice Director

of a group of 20 volunteers

Awards:1. Outstanding Graduate of Shanghai 2011

2. Outstanding Graduate of Shanghai Business School 2011

3. Scholarship of the city Shanghai 2011: once

4. Scholarship of University – 1st Prize: 3 times

5. Scholarship of University – 2nd Prize: twice

6. Scholarship of University – 3rd Prize: twice

CAREER

During her internship in Singapore, Stella assisted in policy & procedures and standard operational procedures updates, HR best practices, regional employee succession planning, GM recruitment, etc. She also worked on preparation for regional training for the Sofitel Asia Pacific. Furthermore, she also conducted mini orientation for junior and newcomers at the Accor Asia Pacific Regional Office.

This was the beginning of my journey in training.

After the 6-month Management Trainee program, Stella transferred back to Shanghai and started her professional career as a Training Supervisor in Sofitel Shanghai Sheshan Oriental.

In 2013, she was promoted to Assistant Training Manager in charge of the Training department and received the Training Manager title 6 months later. Late 2012 , Stella helped out as GM Secretary during a 4-month period until a successor was on board. March 2014, Stella joined Accor WAAG (Women at Accor Generation) Greater China Committee, assisting to organize women theme activities within Eastern China and in her hotel.

Describe the career path

Stella started her hospitality career as a Management Trainee for the Vice President of Human Resources Sofitel Asia Pacific, based in Singapore in August 2011.

HOTEL DESCRIPTION

5 Star Luxury

368 rooms and 7 private villas

(232 Luxury Rooms, 83 Club Millésime Rooms, 52 Suites, 1 Presidential Suite, 7 Villas)

Vie All Day Dining Restaurant, Fukami Japanese Restaurant, Mediterranean Restaurant, Link Lobby Lounge, Ming Lounge, Bar Blue

1200 m2 Ballroom and 12 additional meeting and conference rooms

Signature Sofitel So FIT, indoor pool and 4400m2 outdoor pool with 2 man-made beaches, 2 tennis courts

2 Kids Clubs

POSITION DESCRIPTION

Training Manager, Human Resources Department

Responsible for planning, controlling, coordinating and participating in hotel employee training; Identifying training needs; Conducting hotel orientation and other trainings; Establishing training development and evaluation systems; Developing training programs; Establishing standard policies and procedures for training; Ensuring the employee compliance with hotel training policies and procedures; Organizing activities.

Guiding and supervising departmental skills training.

2 people under supervision (1 Training Service Leader and 1 Training Trainee)

INITIATIVES & PERFORMANCESSHESHAN OF EXCELLENCE Intra-hotel Cross Training Program

Sheshan of Excellence is a hotel succession planning to develop hotel high potential employees via 6-12-month intra-hotel cross training with a clear next step development promised in advance.

The aim is to enable talented employees to experience other sections or fields during low season. The multi-task experience enables flexible work distribution and reduces turnover as the employee gains additional skills. This allows us to promote employees upon completion.

Stella is responsible to catch up with each candidate and each department head together with her superior each month. Feedback reports ensure that the multi-task training becomes successful.

Up to now, 4 employees finished this program and were successfully promoted .

INIVIATIVES & PERFORMANCESSofitel Yes! Day to improve Guest Satisfaction

Every 15th of the month at Sofitel Shanghai Sheshan Oriental is “Yes! Day”. The purpose of this program is to better meet and exceed guest expectations. It enhances our Cousu Main culture in the hotel.

Stella and her training team members act as customers for spot-checks on the day and make different requests. Every employee whom we choose should take a positive attitude to serve the “guest”.

The program practices a system of “integration”: HR employees will present a “YES!” Card (excellent) or a “Fighting!” Card (to be improved) to the employee during the spot check. Once anyone gets 3 cards:

-3 “YES!” Cards: will be invited to the next “Chief Trainer Outing”

-3 “Fighting!” Cards: will be required to attend/re-attend the next Sofitel Attitude training

INIVIATIVES & PERFORMANCESTrainee Motivation Program

The program is to motivate trainees’ better-working attitude and greater productivity, as well as self-development and to show appreciation to distinguished working and learning performance. It is also good for school relationships.

The selection is on a monthly basis, with 4 categories of awards: The Best Performance Award; The Greatest Improvement Award; The Best Smile Award; The Most Innovative Award.

All winners are invited to the Morning Briefing on the last Monday of each month. All relevant HODs will introduce her/his excellent trainee (why they are selected) to the whole management team and GM will reward certificates and gifts to winners. And the poster will be made and sent to relevant trainee schools as well. In this manner, we share students’ achievements and honors.

HR Department will calculate the number of times each trainee has won a prize (from January 1 to December 31 of the previous year). Before every January 10, the trainee who has won the most times will be rewarded as “The Best Trainee of the Year Award”. He/she will be invited to experience the hotel as a guest, including 1 night stay and 3 meals.

INIVIATIVES & PERFORMANCESHotel Departmental Training System Management

I added HOD Departmental Training Hour into each departmental training plan. Each Department Head is required to conduct at least 1 session of departmental training to share professional experience with all employees and to take care of the job skill development of them, as well as to encourage the departmental trainers.

I updated previous Departmental Training Audit template, adding “comment/suggestion from Training” and “test after training”. All Departmental Training Audit Feedback with training moment pictures, comments and test results are shared on each Friday.

INIVIATIVES & PERFORMANCESHotel Trainer System Management Hotel Trainer System:

Training Team (Training Manager, Training Service Leader and Training Trainee) – Chief Trainers (1 each department, supervisor level above) – Departmental Trainers (at least 1 each section, experienced employees).

Monthly Workshop organized by myself, with topics of Training & Activity Review, Training Needs Analysis, Generic and Departmental Training Plan, Training Skill Communication, and other topics upon hotel operations. Meeting minutes and action plans are followed after each workshop.

Regular trainer outing is organized to motivate and develop trainers.

Created Trainer Evaluation System, setting different awards for both the Best Chief Trainer and the Best Departmental Trainer.

INIVIATIVES & PERFORMANCESHotel Newsletter

Stella changed the Hotel Newsletter from a yearly base to a monthly base, with a new design and template. I collect and share information about Employee Trainings, Hotel Activities, Employee Moments, Star of the Month, Employee Promotions, Hotel Performance, Online Reputation, Guest Feedbacks…

Via the monthly circulation, the information delivery is more timely, and people are happy to read the stories and pictures of themselves from time to time.

INIVIATIVES & PERFORMANCESHotel Activity Organization

To keep the balance between work and social life at the hotel, Stella organizes several employee activities together with the HR team. Stella and her team have creative ideas for each activity. As most of the employees of the hotel stay in the dormitory, they created regular cooking classes for them. Different topics are set every time.

To have a different outing, Stella designed many items and games. Prior to the event, Stella conducts an inspection with her colleagues to ensure they choose the best place.

Stella created a new “women’s room” for women themed activities with nice and sweet decorations.

Essence of “Plaisir” is one of the Sofitel values. This is also her concept when organizing activities.

INIVIATIVES & PERFORMANCESTraining Results for Employee Turnover

INIVIATIVES & PERFORMANCESTraining Results for Guest Satisfaction Score

INIVIATIVES & PERFORMANCESTraining Results for Online Reputation

INTERVIEW WITH STELLA

What result(s) in recent years are you the most proud of?

In the past 3 years, I grew from a little girl to a Training Manager. I kept the balance between work and life very well with great passion.

I achieved my job objectives. My Yes! Day received a great success; the training and development programs were well accepted by my colleagues and they did help.

I helped colleagues who are far away from home to enjoy the life in Shanghai with different kinds of activities. We have cooking class, birthday parties, annual parties, outings, sports competitions… And I am proud that we always have something new in each activity. For the latest Ambassador Day, I made an amazing sand painting video about Sofitel history.

In the future, what are your objectives concerning both your personal career and the development of your department/hotel?

I plan to continue developing my training skills, and to get more training certifications to deliver more and more management trainings. And also for my self learning.

As training is not everything, I want to build the learning culture in the hotel, so that people are more willing to learn, to develop and to share, instead of being asked to attend a training.

INTERVIEW WITH STELLA