Enjay Sugar FreshdeskSugar CRM & Freshdesk Integration

Worlds best Ticketing system. Meets worlds Best CRM

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Ticketing System.

Knowledge base interface.

Automation of tasks and Notifications/Alerts

Great tool for Support Team.

Extremely good Customer support system.

A more holistic approach Customer Experience.

Marketing, Sales, Support, Projects, Team Management, Customer Information System.

Great tool for Sales / Marketing / Support Team members.

Mostly used by in house Team members.

Customer Facing Solution

Customer Management Solution

Why SugarCRM Needs Freshdesk

Need for a Great customer side portal.

Need for intuitive Customer side Knowledge Base.

Multilingual portal support

Gamification of Helpdesk.

Why Freshdesk Needs SugarCRM

Need for a Complete Sales/Marketing Mgmt.

Integrated view for sales/support.

There can’t be Support without Sales.

Enjay SugarFresh

• Ticket Created on Freshdesk Portal - becomes Support Case in SugarCRM.

• A Registered User on Freshdesk Portal - becomes contact in SugarCRM.

• Support Team can reply from Freshdesk Admin Console or SugarCRM.

• Even Files can also be attached.

Lets Demo . . .

User Registration on Freshdesk

User receives activation email from Freshdesk

User creates Ticket on Freshdesk Portal

Ticket appears as Case in SugarCRM

Detail View of Case in SugarCRM

Freshdesk User created as CONTACT in SugarCRM

Case is linked to Contact in SugarCRM

Support team replying from SugarCRM

User can see reply in Freshdesk Portal

Support Team reply from Freshdesk Admin Console

Customer updates profile in Freshdesk

Contact Details updated in CRM

Few more things. . .

• All Freshdesk Automation will work independently.

• When Case is re-assigned in Freshdesk, it will automatically be re-assigned to respective user in CRM.

• Contact Details and Case Status is synced between SugarCRM and FreshDesk.

Enjay SugarFreshSugarCRM & Fresh Desk Integration

Worlds best Ticketing system. Meets worlds Best CRM

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