BF Overall ervices lan and SOA 2012 …. App 2 MORAY... · 2015. 8. 27. · ey indicators 2013/14....

MO

RA

Y C

OU

NC

IL

AS

SE

SS

ME

NT

OF

TH

E C

OU

NC

IL’S

PU

BL

IC P

ER

FO

RM

AN

CE

RE

PO

RT

ING

FO

R 2

01

3/1

4

Org

an

isati

on

R

ole

N

am

e, ti

tle

E

mail

T

ele

ph

on

e

Aud

it S

cotland

A

ud

itor

Doug

las B

lack, A

ud

it M

an

ager

SP

IQu

ery

@au

dit

-sco

tlan

d.g

ov

.uk

0131

62

5 1

856

Pw

C

Aud

itor

Lin

dse

y P

ate

rson

lin

dse

y.p

ate

rso

n@

uk.p

wc.c

om

0141

24

8 2

644

Pw

C

Aud

itor

Mik

e S

cott,

Man

ag

er

mic

hael.

sco

tt@

uk.p

wc.c

om

0131

26

0 4

119

Mora

y

Council

Lou

ise M

ars

hall,

Perf

orm

ance M

an

agem

ent O

ffic

er

lou

ise.m

ars

ha

ll@

mo

ray.g

ov

.uk

0134

3 5

63 3

20

Ke

y lin

ks –

if

a l

ink d

oes

no

t o

pen

th

e w

eb

pag

e/d

ocu

men

t yo

u s

eek, p

lea

se c

op

y a

nd

paste

th

e lin

k i

nto

yo

ur

web

bro

wser.

Lin

ks v

alid

as a

t A

pri

l 2

015.

SP

I1. C

orp

ora

te m

an

ag

em

en

t H

om

e >

Co

un

cil a

nd

go

ve

rnm

en

t >

Pe

rfo

rman

ce r

ep

ort

ing

> h

as lin

ks to:

Co

mm

un

ity p

erf

orm

an

ce

– a

bout th

e S

OA

. T

his

web p

age

takes the r

ea

der

to th

e c

om

bin

ed C

om

mu

nit

y p

lan

an

d S

OA

20

12

-15 a

nd info

rmation o

n p

riority

th

em

es.

Co

rpo

rate

perf

orm

an

ce

– t

his

page h

as lin

ks to f

iles o

n T

he c

ou

ncil’s

pu

bli

c p

erf

orm

an

ce r

ep

ort

ing

po

lic

y;

Perf

orm

an

ce M

an

ag

em

en

t F

ram

ew

ork

; P

ub

lic

Perf

orm

an

ce

Rep

ort

201

4; and

Ke

y in

dic

ato

rs 2

013/1

4.

SP

I2.

Serv

ice p

erf

orm

an

ce

H

om

e >

Co

un

cil a

nd

go

ve

rnm

en

t >

Pe

rfo

rman

ce r

ep

ort

ing

> lea

ds to:

Serv

ice p

erf

orm

an

ce

– q

uart

erl

y p

erf

orm

ance r

eport

s f

or

the C

hie

f e

xecu

tiv

e’s

off

ice, E

nv

iro

nm

en

tal

se

rvic

es

, C

orp

ora

te s

erv

ices

, and

Ed

uc

ati

on

an

d S

ocia

l c

are

.

SP

I3. L

GB

F

Hom

e >

Co

un

cil a

nd

go

ve

rnm

en

t >

Pe

rfo

rman

ce r

ep

ort

ing

> lea

ds to:

Lin

ks to L

GB

F B

enchm

ark

ing

conte

nt

– B

en

ch

mark

ing

su

mm

ary

ov

erv

iew

rep

ort

201

3/1

4; a

nd a

lin

k to t

he o

nlin

e t

oo

l m

ylo

calc

ou

ncil

.

Lin

ks t

o S

PIs

/ s

um

mary

of

rati

ng

s

SP

I1. C

orp

ora

te

Rati

ng

S

PI

2.

Se

rvic

e

Rati

ng

S

PI

3. L

GB

F

Rati

ng

4. O

vera

ll a

sp

ects

R

ati

ng

1.1

Resp

on

siv

en

es

s t

o c

om

mu

nit

ies

Y

ES

2.1

Ben

efi

ts a

dm

inis

trati

on

Y

ES

3.1

LG

BF

Y

ES

4.1

Str

uctu

red

ap

pro

ach

Y

ES

1.2

Rev

en

ues

& s

erv

ice

co

sts

Y

ES

2.2

Co

mm

un

ity c

are

Y

ES

4.2

Cu

sto

mer

sati

sfa

cti

on

Y

ES

1.3

Em

plo

ye

es

Y

ES

2.3

Cri

min

al

justi

ce s

oc

ial

wo

rk

AF

I

4.3

Bala

nc

ed

pic

ture

Y

ES

1.4

As

sets

Y

ES

2.4

Cu

ltu

ral

& c

om

mu

nit

y s

erv

ice

s

YE

S

4.4

Co

mp

ara

tors

Y

ES

1.5

Pro

cu

rem

en

t Y

ES

2.5

Pla

nn

ing

Y

ES

4.5

Fin

an

cia

l &

co

st

info

rmati

on

Y

ES

1.6

Su

sta

inab

le d

ev

elo

pm

en

t Y

ES

2.6

Ed

ucati

on

of

ch

ild

ren

Y

ES

4.6

Dia

log

ue w

ith

pu

blic

A

FI

1.7

Eq

ualiti

es &

div

ers

ity

Y

ES

2.7

Ch

ild

pro

tecti

on

/so

cia

l w

ork

Y

ES

4.7

Ac

ce

ssib

ilit

y

AF

I

2.8

Ho

us

ing

& h

om

ele

ssn

ess

YE

S

2.9

Pro

tecti

ve s

erv

ice

s

YE

S

2.1

0 R

oad

s &

lig

hti

ng

Y

ES

2.1

1 W

aste

man

ag

em

en

t Y

ES

Nu

mb

er

of

YE

S

7

10

1

5

Nu

mb

er

of

AF

I -

1

-

2

mailto:[email protected]




http://www.moray.gov.uk/index.html

http://www.moray.gov.uk/moray_section/section_47593.html

http://www.moray.gov.uk/moray_standard/page_1277.html


http://www.morayperforms.org.uk/downloads/file61066.pdf


http://www.moray.gov.uk/downloads/file94166.pdf

http://www.moray.gov.uk/minutes/data/MC20130522/Item%2011%20-%20Appendix%20II.pdf












http://scotland.mylocalcouncil.info/

Lorna.Carmichael

Typewritten Text

APPENDIX II

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 47

MO

RA

Y C

OU

NC

IL

As

se

ss

me

nt

de

tail

T

he s

um

mary

Rati

ng

is n

ote

d a

s Y

ES

(fu

lly m

eets

req

uirem

ents

) or

AF

I (a

rea f

or

impro

vem

ent)

. K

ey t

o o

the

r te

rms

: C

PO

= C

om

munity P

ayb

ack O

rder.

CP

P =

Com

munity

Pla

nn

ing

Part

ners

hip

. F

OI

= F

ree

dom

of

Info

rmation.

LG

BF

= L

ocal G

overn

ment

Benchm

ark

ing F

ram

ew

ork

. P

ag

e =

web p

ag

e.

PI

= p

erf

orm

ance indic

ato

r. P

PR

= P

ub

lic

Perf

orm

ance r

eport

ing

. S

OA

= S

ingle

Outc

om

e A

gre

em

ent.

SP

I =

Sta

tuto

ry P

erf

orm

ance Indic

ato

r.

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

SP

I1. C

OR

PO

RA

TE

MA

NA

GE

ME

NT

– E

ach

co

un

cil

sh

ou

ld r

ep

ort

a r

an

ge o

f in

form

ati

on

su

ffic

ien

t to

dem

on

str

ate

th

at

it i

s s

ec

uri

ng

Best

Valu

e in

rela

tio

n t

o:

1.1

Resp

on

siv

en

es

s

to c

om

mu

nit

ies

Eng

agem

ent

Custo

mer

feedback

Satisfa

ction s

urv

ey

Consultation

Citiz

en p

ane

l

Custo

mer

care

Com

pla

ints

FO

I re

quests

Conta

ct ce

ntr

e

1.1

.a. A

rang

e o

f P

PR

info

rmation

giv

es a

bro

ad

overv

iew

of

perf

orm

ance.

The C

orp

ora

te p

erf

orm

ance r

eport

ing

pa

ge lin

ks to:

the P

ub

lic

Perf

orm

an

ce R

ep

ort

201

4; the 2

013/1

4 B

en

ch

mark

ing

su

mm

ary

ov

erv

iew

rep

ort

; th

e c

ouncil’

s P

ub

lic P

erf

orm

an

ce

P

olic

y a

nd

Perf

orm

an

ce

in

dic

ato

rs f

or

20

13/1

4.

Ea

ch p

ag

e h

as

an A

-Z m

enu b

ar

at th

e t

op,

allo

win

g e

asy a

ccess to d

eta

iled

info

rmation o

n c

om

pla

ints

, F

OI, C

itiz

ens’ pan

el, c

onsultations a

nd

custo

mer

care

.

The c

ouncil

pro

vid

es the

re

ader

with c

om

pre

hensiv

e,

conte

xtu

al in

form

ation o

n

perf

orm

ance

in

responsiv

en

ess to

com

munitie

s a

nd lin

ks to

rele

vant

docum

ents

. It w

ould

als

o b

e h

elp

ful to

dem

onstr

ate

consis

ten

tly

ho

w t

he c

ou

ncil

ha

s r

eacte

d

to f

eedb

ack g

leane

d t

hro

ug

h

consulta

tio

ns a

nd t

o inclu

de

work

ing lin

ks.

YE

S

1.1

.b. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

ho

w w

ell

the c

ouncil

meets

the

needs o

f specific

com

munitie

s

data

fro

m its

surv

eys a

nd

consulta

tio

ns

ho

w it h

as r

eacte

d to f

eed

back

ho

w it h

as im

pro

ved s

erv

ices.

The c

ouncil’

s P

erf

orm

ance ind

icato

rs 2

013/1

4 inclu

de s

ix

responsiv

en

ess to c

om

munitie

s-r

ela

ted ind

icato

rs, such a

s:

Perc

enta

ge a

vaila

bili

ty o

f th

e M

ora

y C

ouncil

website

.

Num

ber

of

com

pla

ints

per

1,0

00 p

opu

lation

.

Custo

mer

satisfa

ction in

de

x s

core

.

The c

ouncil’

s R

ec

en

t co

ns

ult

ati

on

& f

eed

bac

k p

age f

eatu

res

clo

sed c

onsu

lta

tio

ns s

pan

nin

g f

rom

2012 to 2

015

. T

here

were

13

consulta

tio

ns in

20

13/1

4.T

here

is a

n issue

with c

onsis

tency in t

he

wa

y c

onsultations a

re r

eport

ed,

eg t

he A

du

lt s

ocia

l care

contr

ibu

tions p

olic

y c

onsu

ltatio

n h

as a

help

ful ‘y

ou s

aid

, w

e d

id’

appro

ach, b

ut oth

er

consu

ltatio

ns d

o n

ot

inclu

de th

is in

form

ation.

1.1

.c. T

he c

ouncil

active

ly s

eeks

feedback o

n c

orp

ora

te a

nd s

erv

ice

issues.

The C

on

su

ltati

on

s a

nd

ha

ve y

ou

r sa

y p

age h

as a

lin

k to a

fe

edback, com

pla

ints

and s

uggestions o

nlin

e f

orm

. In

add

itio

n,

each w

ebpa

ge h

as a

‘R

ate

this

page

’ ta

b w

hic

h o

pe

ns a

feedback

form

.

1.1

.d. C

om

pla

ints

da

ta a

re

report

ed

for

all

serv

ices.

T

he C

om

pla

ints

pag

e c

onta

ins t

he s

ection ‘C

om

pla

ints

analy

sis

and p

erf

orm

ance ind

icato

rs’, w

here

th

e 2

013

/14 A

nn

ual

co

mp

lain

ts r

ep

ort

is locate

d, pro

vid

ing c

om

pla

ints

da

ta f

or

the

ye

ar.

Ho

wever,

a c

usto

mer

satisfa

ction s

urv

ey f

or

the c

om

pla

ints

serv

ice w

as n

ot carr

ied o

ut

in 2

013

/14.

1.1

.e. It is e

asy to m

ake a

com

pla

int or

a F

OI re

qu

est.

Lin

ks to c

om

pla

ints

and F

OI pag

es a

re locate

d a

t th

e b

ottom

of

each w

eb p

age

. B

oth

pag

es e

xpla

in h

ow

to m

ake

requests

/com

pla

ints

.










http://www.moray.gov.uk/moray_standard/page_1379.html#ComplaintsReporting



Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 48

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

1.2

Rev

en

ues &

serv

ice c

osts

Bud

get

Revenu

e

Expen

diture

Incom

e

Serv

ice c

ost

Council

tax

1.2

.a. A

rang

e o

f P

PR

info

rmation

giv

es a

bro

ad

overv

iew

of

perf

orm

ance.

A S

tate

men

t o

f a

cco

un

ts 2

013

/14 is a

ccessed thro

ug

h C

ou

ncil

and g

overn

ment >

An

nua

l re

port

s. T

he d

ocum

ent pro

vid

es a

bri

ef

overv

iew

of

finances a

nd f

inancia

l perf

orm

ance thro

ug

hout

the y

ear

and h

ighlig

hts

the c

ouncil’

s f

inancia

l p

ositio

n a

s a

t 31

Marc

h 2

014

as w

ell

as b

udg

et, e

xpen

diture

an

d r

even

ue

s. T

here

is info

rmation

on h

ow

Co

un

cil

Tax

work

s. A

n A

-Z s

earc

h b

rings u

p a

Rev

en

ue

Bu

dg

et

pag

e c

om

paring 2

013

/14 b

udg

et

with 2

014/1

5 b

udget

an

d

inclu

des a

bre

akdo

wn o

f bu

dgets

by s

erv

ice a

rea.

Com

pre

hensiv

e, re

levant

perf

orm

ance info

rmation is

ava

ilab

le,

pro

vid

ing

a

com

pre

hensiv

e o

verv

iew

of

reven

ues a

nd s

erv

ice c

osts

.

YE

S

1.2

.b. P

PR

inclu

des loca

l in

dic

ato

rs g

ivin

g a

full

pic

ture

, eg

on:

unit c

osts

/serv

ice e

xpen

diture

eff

icie

ncy targ

ets

.

The S

tate

ment of

accounts

2013

/14 o

utlin

es s

even

fin

ancia

l perf

orm

ance ind

icato

rs,

inclu

din

g t

he C

ouncil

Tax in

-ye

ar

colle

ctio

n

rate

an

d th

e im

pact of

capital in

vestm

ents

on C

ouncil

Tax a

nd

weekly

ren

ts.

The c

ouncil’

s K

ey indic

ato

rs 2

013/1

4 inclu

de

in

form

ation o

n t

ota

l cash e

ffic

iency s

avin

gs f

or

the y

ea

r. A

C

on

firm

ati

on

of

eff

icie

ncie

s d

eliv

ere

d i

n 2

01

3/1

4 d

ocum

ent,

accessib

le v

ia th

e p

erf

orm

ance p

age

, sum

marises e

ffic

iency

savin

gs in f

ive

diffe

rent activitie

s,

eg a

sset m

anag

em

ent an

d e

nerg

y

eff

icie

ncie

s.

Unit c

ost-

rela

ted ind

icato

rs,

such a

s a

nnua

l pro

pert

y c

osts

per

m2

and t

he c

ost

of

colle

cting C

ouncil

Tax p

er

dw

elli

ng

, are

found in th

e

Ke

y indic

ato

rs 2

013/1

4.





http://www.moray.gov.uk/minutes/data/PR20140812/Item%209.Appendix%201.pdf

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 49

MO

RA

Y C

OU

NC

IL

.

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 50

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

1.4

As

sets

Asset m

anagem

ent

Pro

pert

y

main

tenance

Pro

pert

y r

epairs

Build

ings

Veh

icle

s

Equ

ipm

ent

1.4

.a. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

corp

ora

te a

sset m

anagem

ent

pla

n

ke

y p

roje

cts

(eg n

ew

HQ

)

pro

pert

y r

ep

airs

pro

pert

y m

ain

ten

ance s

pen

d

work

with p

art

ners

to b

est u

se

join

t assets

.

The c

ouncil’

s P

erf

orm

ance ind

icato

rs 2

013/1

4 b

ookle

t in

clu

des

eig

ht in

dic

ato

rs o

n a

ssets

and t

he v

eh

icle

fle

et, e

g:

Pro

port

ion o

f pro

pert

ies a

t a s

atisfa

cto

ry s

tandard

.

Cost of

requir

ed m

ain

tenan

ce

.

Custo

mer

satisfa

ction w

ith b

uild

ing c

lea

nin

g a

nd c

ate

ring

.

Avera

ge

mile

age

of

poo

l ca

rs.

The S

erv

ice P

erf

orm

ance w

ebp

age u

nd

er

the A

nn

ual

Rep

ort

s

su

b-h

ead

ing

inclu

des info

rmation o

n a

ctio

n taken to im

pro

ve

perf

orm

ance:

Ann

ua

l re

port

s o

n G

enera

l P

ropert

y P

ort

folio

and I

ndu

str

ial

Port

folio

.

Housin

g C

hart

er

com

plia

nce f

or

2013/1

4 w

hic

h e

xpa

nd o

n a

ctio

n

taken t

o im

pro

ve p

erf

orm

ance.

Als

o,

the c

ouncil

rep

ort

s a

nnua

lly o

n th

e C

orp

ora

te A

sset

Mana

gem

ent P

lan

, eg

:

Rep

ort

to

Po

lic

y &

Reso

urc

es

Co

mm

itte

e,

4 N

ovem

ber

20

14

.

Dia

gra

m o

n r

ela

tio

nsh

ip b

etw

een

ke

y p

olic

y/p

lan

nin

g d

ocs

.

Tab

le s

um

mari

sin

g t

he c

on

ten

ts a

nd

sta

tus o

f co

mp

leti

on

of

Asset M

anag

em

ent P

lans f

or

each c

ate

gory

of

asset.

The c

ouncil

report

s o

n a

num

ber

of

asset-

rela

ted

ind

icato

rs,

with g

oo

d

support

ing p

olic

y c

onte

xt

and

narr

ative e

xpla

natio

ns .

YE

S

1.5

Pro

cu

rem

en

t

Pro

cure

ment

Pro

cu

rem

en

t C

ap

ab

ilit

y

As

se

ssm

en

t (P

CA

)

1.5

.a. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

e-p

rocure

ment.

PC

A s

core

Impro

vem

ents

fro

m join

t sp

end

with p

art

ner

bo

die

s.

The c

ouncil

pro

duces a

Pro

cu

rem

en

t p

erf

orm

an

ce (

2013

/14)

an

d

pri

ori

ty r

ep

ort

(2

014/1

5),

whic

h g

ives a

n o

verv

iew

of

pro

cure

ment

perf

orm

ance f

or

2013/1

4 a

nd inclu

des n

arr

ative o

n t

he P

CA

score

as w

ell

as a

n e

-tend

erin

g s

yste

m,

but th

ere

is n

o p

erf

orm

ance

info

rmation o

n t

his

asp

ect. T

he c

ouncil’

s K

ey ind

icato

rs 2

013/1

4

inclu

de t

wo p

rocure

ment-

rela

ted ind

icato

rs,

eg, th

e to

tal cash

savin

gs a

ch

ieved t

hro

ugh p

rocure

ment. T

he d

ocum

ent

has

info

rmation o

n p

rocure

ment perf

orm

ance a

nd lin

ks the r

eader

to a

set of

tab

les t

hat

pro

vid

e f

urt

her

pro

cure

ment perf

orm

ance

info

rmation, eg:

Cash s

avin

gs a

chie

ved t

hro

ugh

pro

cure

ment

in 2

013/1

4.

Update

s a

gain

st

pro

cure

ment ta

rgets

for

201

3/1

4.

There

is a

go

od r

ange

of

perf

orm

ance info

rmation o

n

pro

cure

ment and o

n t

he P

CA

score

, but th

e c

ou

ncil

cou

ld

usefu

lly p

rovid

e info

rmation

on a

ny jo

int sp

end

.

YE

S



http://www.moray.gov.uk/minutes/data/PR20141104/5%20CORPORATE%20ASSET%20MANAGEMENT%20PLAN(new).pdf

http://www.moray.gov.uk/minutes/data/PR20141104/5%20CORPORATE%20ASSET%20MANAGEMENT%20PLAN%20appendix%201.pdf

http://www.moray.gov.uk/minutes/data/PR20141104/5%20CORPORATE%20ASSET%20MANAGEMENT%20PLAN%20appendix%202.pdf

http://www.scotland.gov.uk/Publications/2013/06/9864



http://www.moray.gov.uk/minutes/data/PR20140513/Item%2010%20-%20Procurement%20Performance%2013-14.pdf

http://www.moray.gov.uk/minutes/data/PR20140513/Item%2010%20-%20Procurement%20Performance%2013-14.pdf

http://www.moray.gov.uk/minutes/data/PR20140513/Item%2010%20-%20PR%2013052014%20-%20Appendices%20to%20Procurement%20Performance%2013-14.pdf

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 51

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

1.6

Su

sta

inab

le

dev

elo

pm

en

t

(Focusin

g o

n

environm

enta

l aspects

)

Susta

ina

bili

ty

En

viro

nm

enta

l

Gre

en,

Ecolo

gy

Str

eet

cle

anin

g

Carb

on e

mis

sio

ns

Energ

y e

ffic

iency

Bio

div

ers

ity

1.6

.a. A

rang

e o

f P

PR

info

rmation

giv

es a

bro

ad

overv

iew

of

perf

orm

ance.

Se

ven s

usta

inab

le d

evelo

pm

ent in

dic

ato

rs,

plu

s c

om

menta

ry o

n

perf

orm

ance a

nd t

arg

ets

met

within

th

e C

arb

on

man

ag

em

en

t p

lan

2009-2

01

4, are

fou

nd in t

he K

ey ind

icato

rs 2

013

/14

docum

ent.

A r

ep

ort

on C

arb

on m

anag

em

ent is

inclu

de

d in th

e c

om

menta

ry,

and p

rovid

es f

urt

her

info

rmatio

n o

n p

erf

orm

ance a

gain

st ta

rgets

set

in t

he p

lan.

An A

nn

ua

l en

erg

y r

ep

ort

2013

/14 d

eta

ils the c

ouncil’

s

perf

orm

ance in e

nerg

y c

on

sum

ption (

inclu

din

g g

raphs)

and g

ives

info

rmation o

n s

usta

inab

le d

evelo

pm

ent schem

es, such a

s a

n

energ

y a

ware

ness in

itia

tive

.

The c

ouncil

report

s o

n a

ra

nge o

f susta

ina

ble

develo

pm

ent-

rela

ted P

PR

m

ate

rial, w

hic

h p

ain

ts a

n

overa

ll p

ictu

re o

f perf

orm

ance in t

his

are

a.

YE

S

1.6

.b. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

bio

div

ers

ity a

ctions a

nd t

arg

ets

energ

y c

onsum

ptio

n

veh

icle

fle

et C

O2 e

mis

sio

ns

dere

lict la

nd

park

s a

nd o

utd

oor

spaces.

Indic

ato

rs c

over:

Dere

lict la

nd

.

Ann

ua

l en

erg

y c

onsum

ptio

n.

Ann

ua

l C

O2 e

mis

sio

ns.

Perf

orm

an

ce m

on

ito

rin

g s

tate

men

ts inclu

de

tw

o p

erf

orm

ance

ind

icato

rs; o

n th

e p

erc

enta

ge o

f ad

ults s

atisfied w

ith p

ark

s a

nd

open

spaces, a

nd o

n th

e c

ost of

park

s. P

erf

orm

ance info

rmation is

com

pare

d w

ith p

revio

us y

ears

’ and

qu

art

ers

an

d m

easure

d w

ith a

‘tra

ffic

lig

ht’ s

cale

.

1.7

Eq

ualiti

es &

d

ivers

ity

Equ

alit

y

Div

ers

ity

Fem

ale

em

plo

yees

Dis

ab

ility

Eth

nic

min

ority

1.7

.a. A

rang

e o

f P

PR

info

rmation

giv

es a

bro

ad

overv

iew

of

perf

orm

ance.

An E

qu

ality

im

pact

ass

es

sm

en

t fo

r th

e c

ale

ndar

yea

r 2013 d

eta

ils

impacts

identified in t

he y

ear

and a

reas f

or

impro

vem

ent

in 2

014

.

An E

qu

ality

ou

tco

mes 2

013

-20

17 r

ep

ort

sets

out e

qualit

y

outc

om

es f

or

the c

ouncil

an

d a

Main

str

eam

ing

rep

ort

2013

giv

es

mate

rial on m

ain

str

eam

ing a

ctivitie

s a

nd c

om

pre

hensiv

e c

overa

ge

of

the w

ork

forc

e,

inclu

din

g t

he e

mplo

yee p

rofile

.

There

is c

om

pre

hensiv

e

perf

orm

ance info

rmation o

n

equa

litie

s a

nd d

ivers

ity,

with

good

supp

ort

ing n

arr

ative

, alth

oug

h s

om

e a

dditio

na

l in

dic

ato

rs c

ou

ld b

e u

sefu

l.

YE

S

1.7

.b. P

PR

reco

gn

ises e

qu

alit

ies

& d

ivers

ity in

its

bro

ad

er

sense,

and c

overs

ho

w w

ell

the

co

uncil

is

tacklin

g ineq

ua

lity.

At H

om

e >

Co

un

cil a

nd

Go

vern

men

t >

Eq

uality

, D

ivers

ity t

he

council

pro

vid

es info

rmatio

n o

n t

he w

ider

aspects

of

the its

ro

le,

togeth

er

with m

onitori

ng

sta

tistics.

1.7

.c.

PP

R inclu

des c

om

menta

ry

on th

e c

ou

ncil’

s r

esponse

to its

sta

tuto

ry d

uties o

n d

ivers

ity a

nd

equa

lity.

See 1

.7.a

.



http://www.moray.gov.uk/minutes/data/PR20140909/5.%20Energy%20Strategy%20-%20Appendix%201.pdf








Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 52

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

1.7

.d. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

com

pla

ints

by e

thnic

min

ori

ties

user

satisfa

ction w

ith s

erv

ices.

There

are

thre

e in

dic

ato

rs in the

Ke

y ind

icato

rs 2

01

3/1

4 d

ocum

ent,

eg:

Perc

enta

ge

of

hig

hest p

aid

5 p

er

cen

t of

earn

ers

that

are

wom

en

Perc

enta

ge

of

prim

ary

scho

ol p

up

ils takin

g s

ch

ool m

eals

.

Add

itio

nal in

dic

ato

rs, such a

s o

n d

isab

ilities a

nd s

atisfa

ction

le

ve

ls,

would

be h

elp

ful.

SP

I2.

SE

RV

ICE

PE

RF

OR

MA

NC

E -

Each

co

un

cil w

ill re

po

rt a

ran

ge o

f in

form

ati

on

su

ffic

ien

t to

dem

on

str

ate

th

at

it i

s s

ecu

rin

g B

est

Valu

e in

pro

vid

ing

th

e f

ollo

win

g

serv

ice

s (

in p

art

ne

rsh

ip w

ith

oth

ers

wh

ere

ap

pro

pri

ate

)

2.1

Ben

efi

ts

ad

min

istr

ati

on

Ben

efit

Ben

efit fr

aud

Welfare

refo

rm

2.1

.a. A

rang

e o

f P

PR

info

rmation

giv

es a

bro

ad

overv

iew

of

perf

orm

ance.

The H

om

e p

age’s

A-Z

bar

giv

es e

asy a

ccess to c

on

textu

al

info

rmation o

n b

en

efits

ad

vic

e, fr

aud (

with

narr

ative f

or

fraud

perf

orm

ance, but

on 2

011

/12)

an

d w

elfare

refo

rm. T

he K

ey

ind

icato

rs 2

013/1

4 d

ocum

ent

covers

Be

nefits

adm

inis

tration

an

d

the 2

013

/14 P

erf

orm

an

ce m

on

ito

rin

g s

tate

men

ts –

Serv

ice p

lan

has a

section o

n ‘Im

ple

menta

tion o

f w

elfare

refo

rms’, u

nder

Corp

ora

te s

erv

ices, th

at in

clu

des thre

e r

ele

va

nt

pro

posed a

ctions;

upda

tes a

nd p

rogre

ss to d

ate

, e

g, o

n ‘pre

pare

for

welfa

re r

efo

rms in

respect of

the b

en

efits

cap a

nd m

igra

tion t

o U

niv

ers

al cre

dit’.

Com

pre

hensiv

e, re

levant

perf

orm

ance info

rmation is

ava

ilab

le,

but cle

ar

links to

hig

her-

leve

l str

ate

gic

them

es

would

be u

sefu

l.

YE

S

2.1

.b. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

ho

w w

ell

the c

ouncil

has

respond

ed t

o w

elfare

refo

rms

serv

ice im

pacts

as a

result.

Eig

ht p

erf

orm

ance ind

icato

rs inclu

de:

Perc

enta

ge

of

clie

nts

makin

g s

uccessfu

l cla

ims a

nd a

ppea

ls.

Perc

enta

ge

of

welfare

bene

fits

clie

nts

who w

ere

satisfied w

ith t

he

serv

ice t

he

y r

eceiv

ed

.

In a

dditio

n, a W

elf

are

refo

rms u

pd

ate

pro

vid

es info

rmatio

n o

n

pro

gre

ss w

ith p

repara

tions f

or

welfare

refo

rms.

2.1

.c.

PP

R h

as c

lear

links to

hig

her-

leve

l str

ate

gic

them

es in

the S

OA

and/o

r C

PP

pla

n/s

trate

gy.

The S

ingle

Outc

om

e A

gre

em

ent 2012

-20

15 d

oes n

ot

inclu

de a

ny

info

rmation o

n b

en

efits

ad

min

istr

ation.


http://www.moray.gov.uk/minutes/data/PR20140513/Item%207%20-%20Report%20Welfare%20Reforms,%20app%201,%20app%202.pdf

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 53

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

2.2

Co

mm

un

ity c

are

Com

munity c

are

Dela

ye

d d

ischarg

e

Respite c

are

Care

satisfa

ctio

n

Waitin

g tim

es

Serv

ice u

ser

surv

ey

Tele

care

Care

sta

ff tra

inin

g

Pers

ona

l care

2.2

.a. A

rang

e o

f P

PR

info

rmation

giv

es a

bro

ad

overv

iew

of

perf

orm

ance.

So

cia

l ca

re a

nd

hea

lth

> C

om

mu

nit

y c

are

> P

erf

orm

an

ce

info

rmati

on

pro

vid

es a

co

mpre

hensiv

e o

verv

iew

of

perf

orm

ance,

with lin

ks to q

ua

rterl

y m

onitoring s

tate

ments

, a P

erf

orm

an

ce

ind

icato

r re

vie

w 2

014/1

5 C

om

mu

nit

y c

are

an

d c

rim

inal ju

sti

ce

and a

Mo

ray a

du

lt c

om

mu

nit

y c

are

serv

ice p

lan

201

3/1

4,

ide

ntify

ing o

bje

ctives t

o b

e f

ulfill

ed

in

the

ye

ar.

The c

ou

ncil

als

o

pro

duce

d a

Co

mm

un

ity c

are

& c

rim

inal ju

sti

ce p

erf

orm

an

ce

re

po

rt f

or

quart

ers

2 a

nd 4

, hig

hlig

htin

g g

ood

perf

orm

ance a

nd

are

as f

or

impro

vem

ent, p

lus im

pro

vem

ent actions.

Com

pre

hensiv

e, re

levant

perf

orm

ance info

rmation is

ava

ilab

le a

nd p

ain

ts a

n

info

rmative p

ictu

re o

f perf

orm

ance.

YE

S

2.2

.b. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

serv

ice u

ser

satisfa

ction

no. of

pe

op

le w

aitin

g long

er

than t

arg

et

tim

e f

or

serv

ice

Perc

enta

ge

of

pers

ona

l care

rs

qua

lifie

d to S

cott

ish S

ocia

l S

erv

ices C

ouncil

sta

ndard

.

The K

ey in

dic

ato

rs 2

01

3/1

4 d

ocum

ent in

clu

des f

ive c

are

-rela

ted

ind

icato

rs, such a

s the p

erc

enta

ge o

f pe

op

le w

ith in

ten

siv

e n

ee

ds

receiv

ing c

are

at

hom

e, an

d h

om

e c

are

costs

per

ho

ur;

it com

pare

s

perf

orm

ance w

ith p

revio

us y

ears

’. T

he P

erf

orm

ance indic

ato

r re

vie

w 2

014

/15 -

Com

munity c

are

and c

rim

inal ju

stice

has 1

5

ind

icato

rs, p

lus n

arr

ative o

n p

erf

orm

ance (

11 local; 4

natio

na

l) e

g

on th

e p

erc

enta

ge o

f users

receiv

ing a

serv

ice w

ithin

28 d

ays o

f assessm

ent and t

he p

erc

enta

ge o

f adu

lts s

atisfied w

ith S

ocia

l care

or

Socia

l w

ork

serv

ices.

2.2

.c.

PP

R inclu

des c

om

menta

ry

on th

e inte

gra

tion o

f adult h

ealth

and s

ocia

l care

an

d o

ther

rele

va

nt

polic

y d

evelo

pm

ents

, eg S

elf-

Directe

d S

upport

.

The K

ey in

dic

ato

rs 2

01

3/1

4 d

ocum

ent pro

vid

es a

lin

k to P

rog

res

s

up

date

in

dev

elo

pin

g a

n i

nte

gra

tio

n s

ch

em

e f

or

Mo

ray

– a

re

port

th

at m

eetin

gs o

f th

e f

ull

Cou

ncil

receiv

e r

egu

larl

y.

2.2

.d. P

PR

has c

lear

links to

hig

her-

leve

l str

ate

gic

them

es in

the S

OA

and/o

r C

PP

pla

n/s

trate

gy

Indic

ato

rs a

re r

ela

ted t

o h

igher-

leve

l str

ate

gic

th

em

es in the

SO

A

2012-2

01

5.








http://www.moray.gov.uk/minutes/data/HC20140611/Item%206-CC%20and%20CJ%20Performance%20Report.pdf

http://www.moray.gov.uk/minutes/data/HC20140611/Item%206-CC%20and%20CJ%20Performance%20Report.pdf

http://www.moray.gov.uk/minutes/data/MC20141022/Item%207.Developing%20an%20Integration%20Scheme%20for%20Moray-Redacted.pdf

http://www.moray.gov.uk/minutes/data/MC20141022/Item%207.Developing%20an%20Integration%20Scheme%20for%20Moray-Redacted.pdf

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 54

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

2.3

Cri

min

al

justi

ce

so

cia

l w

ork

Crim

inal ju

stice

Com

munity p

ayb

ack

ord

ers

Recon

vic

tion r

ate

s

Child

re

port

ing

You

ng o

ffenders

Pro

ba

tio

n o

rders

Pa

yback o

rders

2.3

.a. A

rang

e o

f P

PR

info

rmation

giv

es a

bro

ad

overv

iew

of

perf

orm

ance.

The S

ocia

l w

ork

– C

rim

inal ju

sti

ce s

erv

ice

s p

age p

rovid

es

conte

xtu

al in

form

ation o

n t

his

serv

ice a

rea, e

g o

n c

om

munity

pa

yb

ack o

rders

and y

outh

justice. T

he K

ey in

dic

ato

rs 2

013

/14

docum

ent has t

wo

in

dic

ato

rs a

nd t

he

Pub

lic p

erf

orm

ance r

eport

2014

inclu

des n

arr

ative o

n s

afe

r com

munitie

s in

itia

tive

s a

nd

info

rmation o

n t

he d

ecre

ase in

antisocia

l b

eh

avio

ur

fig

ure

s.

PP

R m

ate

rial uses f

ew

perf

orm

ance ind

icato

rs, so it

would

be u

sefu

l to

reflect o

n

add

itio

na

l p

erf

orm

ance

info

rmation.

AF

I

2.3

.b. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

no. of

com

munity p

ayb

ack

ord

ers

sta

rted <

7 w

ork

ing d

ays

perc

enta

ge

of

com

munity

pa

yb

ack o

rders

successfu

lly

com

ple

ted

reconvic

tio

n r

ate

s.

The K

ey in

dic

ato

rs 2

01

3/1

4 d

ocum

ent has t

wo indic

ato

rs, in

clu

din

g:

Perc

enta

ge

of

ne

w p

robatio

ners

seen b

y a

sup

erv

isin

g o

ffic

er

with

in a

we

ek.

Perc

enta

ge

of

socia

l enq

uir

y r

ep

ort

s s

ubm

itte

d to c

ourt

s b

y t

he

due d

ate

.

Indic

ato

rs c

om

pare

pre

vio

us y

ears

’ perf

orm

ance, but

there

is n

o

narr

ative o

n p

erf

orm

ance. In

clu

din

g a

dditio

nal in

dic

ato

rs, eg o

n

pa

yb

ack o

rders

and r

eco

nvic

tio

ns r

ate

s,

wo

uld

be u

sefu

l.

See 2

.3.a

reg

ard

ing

narr

ative o

n p

erf

orm

ance.

2.3

.c.

PP

R h

as c

lear

links to

hig

her-

leve

l str

ate

gic

them

es in

the S

OA

and/o

r C

PP

pla

n/s

trate

gy

Indic

ato

rs a

re m

apped t

o h

igher-

leve

l str

ate

gic

them

es in t

he S

OA

2012-2

01

5.

2.4

Cu

ltu

ral &

co

mm

un

ity s

erv

ices

Com

munity a

ccess

Satisfa

ction s

urv

ey

Cultura

l herita

ge

Learn

ing

centr

es

2.4

.a. A

rang

e o

f P

PR

info

rmation

giv

es a

bro

ad

overv

iew

of

perf

orm

ance.

The c

ouncil’

s C

om

mu

nit

y l

ife a

nd

leis

ure

pa

ge p

rovid

es

conte

xtu

al in

form

ation o

n t

his

serv

ice a

rea, b

ut n

o p

erf

orm

ance

info

rmation is identified

here

. T

he P

erf

orm

ance r

eport

(E

ducation

and s

ocia

l care

) fo

r quart

er

2 a

nd 4

, deta

ils a

reas o

f go

od

perf

orm

ance, are

as f

or

impro

vem

ent an

d p

roposed p

lans to

impro

ve p

erf

orm

ance.

Com

pre

hensiv

e, re

levant

perf

orm

ance info

rmation is

ava

ilab

le,

pro

vid

ing

a b

road

overv

iew

of

perf

orm

ance.

YE

S

2.4

.b. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

cost per

att

end

ance a

t a

sport

/le

isure

facili

ty

serv

ice u

ser

satisfa

ction

specific

im

pro

vem

ent

com

mitm

ents

/ actions.

The K

ey in

dic

ato

rs 2

01

3/1

4 d

ocum

ent in

clu

des 1

8 r

ela

ted

ind

icato

rs, such a

s:

Num

ber

of

attenda

nces p

er

1,0

00 p

opu

lation

to a

ll p

ools

.

Costs

per

att

end

ance a

t m

useum

s o

r sport

s facili

ties.

Perc

enta

ge

of

adu

lts s

atisfied w

ith le

isure

facili

ties.

Indic

ato

rs a

re a

ccom

panie

d b

y a

brief

narr

ative o

n p

erf

orm

ance.



Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 55

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

2.4

.c.

PP

R h

as c

lear

links to

hig

her-

leve

l str

ate

gic

them

es in

the S

OA

and/o

r C

PP

pla

n/s

trate

gy.

Indic

ato

rs a

re m

apped t

o h

igher-

leve

l str

ate

gic

them

es in t

he S

OA

2012-2

01

5

2.5

Pla

nn

ing

Pla

nn

ing

ap

plic

ations

Build

ing w

arr

an

ts

Use o

f la

nd

Build

ing s

tan

dard

s

2.5

.a. A

rang

e o

f P

PR

info

rmation

giv

es a

bro

ad

overv

iew

of

perf

orm

ance.

On the S

erv

ice p

erf

orm

an

ce e

nv

iro

nm

en

tal

se

rvic

es

pa

ge, th

ere

is

a lin

k to th

e D

eve

lopm

en

t serv

ices P

erf

orm

an

ce r

ep

ort

– h

alf

year

20

13/1

4,

whic

h d

eta

ils g

oo

d p

erf

orm

ance, are

as f

or

impro

vem

ent and p

lans to

im

pro

ve p

erf

orm

ance.

Local and

natio

na

l in

dic

ato

rs a

re f

ound in t

he K

ey ind

icato

rs

2013

/14 d

ocum

ent an

d th

e 2

014

/15 Q

1 P

erf

orm

an

ce i

nd

icato

rs.

There

is a

lin

k to t

he

Pla

nnin

g P

erf

orm

ance F

ram

ew

ork

subm

issio

n

with

in t

he R

eport

s C

ale

nd

ar,

and a

n a

pp

end

ix o

f th

e A

nnua

l R

eport

pro

vid

es m

ore

deta

iled p

lannin

g info

rmation f

or

resid

ents

.

Com

pre

hensiv

e, re

levant

perf

orm

ance info

rmation is

ava

ilab

le a

nd p

rovid

es a

bro

ad o

verv

iew

of

perf

orm

ance in t

his

are

a.

YE

S

2.5

.b. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

the c

ou

ncil’

s a

ims

serv

ice c

osts

custo

mer

satisfa

ction.

Tw

elv

e p

lann

ing

-re

late

d ind

icato

rs a

re inclu

de

d in th

e K

ey

ind

icato

rs 2

013/1

4 r

eport

and a

re c

om

pare

d w

ith

pre

vio

us y

ears

’ perf

orm

ance. In

dic

ato

rs f

all

und

er

these c

ate

gories:

Pla

nn

ing

ap

plic

ation

.

Develo

pm

ent pla

ns.

Build

ing s

tan

dard

s.

En

viro

nm

enta

l h

ealth.

2.5

.c.

PP

R h

as c

lear

links to

hig

her-

leve

l str

ate

gic

them

es in

the S

OA

and/o

r C

PP

pla

n/s

trate

gy

The c

ouncil’

s d

eve

lopm

ent

pla

n r

ela

tes t

o th

e S

OA

20

12

-15.

2.6

Ed

ucati

on

of

ch

ild

ren

You

ng p

eo

ple

Atta

inm

ent

Schoo

l in

spections

Schoo

l le

aver

Educatio

n c

ost

Schoo

l surv

ey

scho

ols

.


http://www.moray.gov.uk/minutes/data/RR20140617/Item%2011-Performance%20Report%20Half%20Year.pdf



Lorna.Carmichael

Typewritten Text

Lorna.Carmichael

Typewritten Text

Lorna.Carmichael

Typewritten Text

Lorna.Carmichael

Typewritten Text

Lorna.Carmichael

Typewritten Text

Lorna.Carmichael

Typewritten Text

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 56

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

Atte

nda

nce

+ve d

estin

ations

Schoo

l m

eals

Eco s

choo

ls

Specia

l ed

ucation

2.6

.c.

PP

R h

as c

lear

links to

hig

her-

leve

l str

ate

gic

them

es in

the S

OA

and/o

r C

PP

pla

n/s

trate

gy

Indic

ato

rs a

re m

apped t

o h

igher-

leve

l str

ate

gic

them

es in t

he S

OA

2012-2

01

5.

2.7

Ch

ild

pro

tecti

on

&

ch

ild

ren

’s s

oc

ial w

ork

Child

pro

tection

Child

ren

lo

oked a

fter

at hom

e

Child

care

Foste

r care

Sup

erv

isio

n o

rder

2.7

.a. A

rang

e o

f P

PR

info

rmation

giv

es a

bro

ad

overv

iew

of

perf

orm

ance.

The M

ora

y c

hild

pro

tection c

om

mitte

e’s

(C

PC

) A

nn

ual

rep

ort

201

3

giv

es a

n u

pdate

on t

he p

rogre

ssio

n o

f th

e C

PC

Im

pro

vem

ent P

lan

in 2

013

/14;

giv

es p

erf

orm

ance info

rmation w

hils

t als

o c

om

paring

with in a

uth

orities,

and d

escribes k

ey d

eve

lopm

ents

over

2013/1

4.

Com

pre

hensiv

e, re

levant

perf

orm

ance info

rmation is

ava

ilab

le.

YE

S

2.7

.b. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

pla

cem

ent of

looked a

fter

child

ren

perc

enta

ge

of

child

ren s

ee

n b

y

a s

uperv

isor

off

icer

< 1

5 d

ays

child

ren o

n th

e c

hild

pro

tection

regis

ter.

The K

ey in

dic

ato

rs 2

01

3/1

4 d

ocum

ent

has s

even in

dic

ato

rs, eg:

Num

ber

of

child

ren looked a

fter

by t

he c

ou

ncil.

Num

ber

of

child

ren

on t

he c

hild

pro

tectio

n r

eg

iste

r.

Perc

enta

ge

of

case c

onfe

rences h

eld

with

in p

lanne

d t

imescale

s.

The c

ouncil

pro

duces a

Perf

orm

an

ce r

ep

ort

(ed

ucati

on

an

d

so

cia

l ca

re)

for

quart

er

2 a

nd 4

, deta

iling a

reas o

f goo

d

perf

orm

ance, are

as f

or

impro

vem

ent,

an

d im

pro

vem

ent pla

ns.

2.7

.c.

PP

R h

as c

lear

links to

hig

her-

leve

l str

ate

gic

them

es in

the S

OA

and/o

r C

PP

pla

n/s

trate

gy

Indic

ato

rs a

re lin

ked to

hig

h-level str

ate

gic

them

es in th

e S

OA

2012-2

01

5.

http://www.moray.gov.uk/minutes/data/CP20140625/Item%2011-Moray%20Child%20Protection%20Committeee%20Annual%20Report%202013.pdf

http://www.moray.gov.uk/minutes/data/CP20140625/Item%2014-Performance%20Report-Ed%20and%20Social%20Care-Half%20Year%20to%20March%202014.pdf

http://www.moray.gov.uk/minutes/data/CP20140625/Item%2014-Performance%20Report-Ed%20and%20Social%20Care-Half%20Year%20to%20March%202014.pdf

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 57

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

2.8

Ho

us

ing

&

ho

mele

ssn

ess

Hom

ele

ss

House r

epair

Dom

estic n

ois

e

House b

uild

ing

Aff

ord

able

hom

es

Rent

arr

ears

Scottis

h H

ousin

g

Qualit

y S

urv

ey

Build

ing investm

ent

Energ

y e

ffic

iency

2.8

.a. A

rang

e o

f P

PR

info

rmation

giv

es a

bro

ad

overv

iew

of

perf

orm

ance.

The H

ou

sin

g a

nd

pro

pert

y s

erv

ice a

nn

ua

l p

erf

orm

an

ce r

ep

ort

2013

/14

pro

vid

es a

com

pre

hensiv

e o

verv

iew

of

perf

orm

ance

durin

g th

e y

ear,

with

in

dic

ato

rs a

ssessed b

y a

tra

ffic

lig

ht syste

m,

exte

nsiv

e n

arr

ative

on p

erf

orm

ance

, and p

lans t

o im

pro

ve

perf

orm

ance

.

Com

pre

hensiv

e, re

levant

perf

orm

ance info

rmation is

ava

ilab

le p

rovid

ing a

bro

ad

overv

iew

of

perf

orm

ance in

th

is s

erv

ice a

rea.

YE

S

2.8

.b. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

rent arr

ears

energ

y e

ffic

iency

house b

uild

ing r

ate

s

aff

ord

able

hom

es

hom

ele

ssness

tena

nt e

nga

gem

ent.

Num

ero

us indic

ato

rs a

re r

eport

ed o

n in t

he H

ousin

g a

nd p

ropert

y

serv

ice a

nn

ual perf

orm

ance r

eport

201

3/1

4,

wh

ich c

overs

a b

road

range o

f serv

ice a

sp

ects

such a

s ten

ant

eng

agem

ent; t

he q

ualit

y o

f housin

g; re

pa

irs a

nd m

ain

tenance

; ne

ighbo

ur

ho

od m

anag

em

ent;

serv

ices to h

om

ele

ss p

eo

ple

; re

nt

arr

ears

; valu

e f

or

mone

y, a

nd

com

pla

ints

;

2.8

.c.

PP

R h

as c

lear

links to

hig

her-

leve

l str

ate

gic

them

es in

the S

OA

and/o

r C

PP

pla

n/s

trate

gy

Indic

ato

rs a

re m

apped t

o h

igher-

leve

l str

ate

gic

them

es in t

he S

OA

2012-2

01

5.

2.9

Pro

tecti

ve

serv

ice

s

Pro

tective s

erv

ices

En

viro

nm

ent

Tra

din

g S

tan

dard

s

Food s

afe

ty

Pest contr

ol

Food h

yg

iene

Nois

e c

om

pla

ints

Flo

od

alle

via

tion

2.9

.a. A

rang

e o

f P

PR

info

rmation

giv

es a

bro

ad

overv

iew

of

perf

orm

ance.

The D

eve

lopm

ent serv

ices P

erf

orm

an

ce r

ep

ort

– h

alf

yea

r 2013

/14 d

eta

ils g

ood p

erf

orm

ance, are

as f

or

impro

vem

ent a

nd

pla

ns to im

pro

ve p

erf

orm

ance.

Com

pre

hensiv

e, re

levant

perf

orm

ance info

rmation is

ava

ilab

le a

nd p

rovid

es a

bro

ad o

verv

iew

of

perf

orm

ance in t

his

are

a.

YE

S

2.9

.b. P

PR

inclu

des loca

l in

dic

ato

rs th

at

giv

e a

full

pic

ture

, eg o

n:

food s

afe

ty

pest contr

ol

flood a

llevia

tio

n

custo

mer

satisfa

ction.

Ele

ve

n p

erf

orm

ance ind

icato

rs a

re r

eport

ed in t

he K

ey ind

icato

rs

2013

/14 d

ocum

ent an

d c

over:

Food s

afe

ty.

Pest contr

ol.

Cost of

en

viro

nm

enta

l h

ealth

.

Tra

din

g s

tan

dard

s c

usto

mer

satisfa

ction

.

Nois

e c

om

pla

ints

.

Indic

ato

rs a

re c

om

pare

d w

ith p

erf

orm

ance in p

revio

us y

ears

.

2.9

.c.

PP

R h

as c

lear

links to

hig

her-

leve

l str

ate

gic

them

es in

the S

OA

and/o

r C

PP

pla

n/s

trate

gy

Indic

ato

rs a

re m

apped t

o h

igher-

leve

l str

ate

gic

them

es in t

he S

OA

2012-2

01

5.





Lorna.Carmichael

Typewritten Text

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 58

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

2.1

0 R

oad

s &

lig

hti

ng

Roads

Lig

hting

Cost of

repairs

Road r

esurf

acin

g

Road s

atisfa

ction

2.1

0.a

. A

ran

ge o

f P

PR

in

form

ation g

ives a

bro

ad

overv

iew

of

perf

orm

ance.

The p

erf

orm

ance p

age f

or

En

viro

nm

enta

l serv

ices c

on

tain

s a

lin

k to

the D

irect serv

ices’ P

erf

orm

an

ce r

ep

ort

s 2

013/1

4 w

hic

h p

rovid

e

info

rmation o

n g

oo

d p

erf

orm

ance, are

as f

or

impro

vem

ent a

nd p

lans

to im

pro

ve p

erf

orm

ance.

The c

ouncil

report

s o

n a

bro

ad r

ange

of

ke

y

perf

orm

ance issues,

pro

vid

ing a

com

pre

hensiv

e

overv

iew

of

perf

orm

ance in

th

is s

erv

ice a

rea.

YE

S

2.1

0.b

. P

PR

inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

traff

ic lig

ht fa

ilure

re

pairs

win

ter

main

tena

nce w

ork

s

com

ple

ted in targ

et tim

e p

eriod

perc

enta

ge

of

road n

etw

ork

re

surf

aced.

Tw

elv

e loca

l in

dic

ato

rs c

over:

Main

ten

ance a

nd

cost of

roads.

Roads a

nd c

ar

park

s s

atisfa

ction

.

Str

eet

lightin

g r

ep

airs.

Win

ter

main

tenance

.

Indic

ato

rs a

re c

om

pare

d w

ith p

erf

orm

ance in p

revio

us y

ears

.

2.1

0.c

. P

PR

has c

lear

links to

hig

her-

leve

l str

ate

gic

them

es in

the S

OA

and/o

r C

PP

pla

n/s

trate

gy

Indic

ato

rs a

re lin

ked to

hig

her-

level str

ate

gic

them

es in t

he S

OA

2012-2

01

5.

2.1

1 W

aste

m

an

ag

em

en

t

Waste

colle

ctio

n

Waste

recyclin

g

Mis

sed c

olle

ctio

ns

Landfill

Satisfa

ction s

urv

ey

Com

pla

ints

2.1

1.a

. A

ran

ge o

f P

PR

in

form

ation g

ives a

bro

ad

overv

iew

of

perf

orm

ance.

The p

erf

orm

ance p

age f

or

En

viro

nm

enta

l serv

ices c

on

tain

s a

lin

k to

the D

irect serv

ices P

erf

orm

an

ce r

ep

ort

s 2

013/1

4 w

hic

h p

rovid

e

info

rmation o

n a

reas o

f go

od p

erf

orm

ance, are

as f

or

impro

vem

ent

and p

lans to im

pro

ve p

erf

orm

ance.

Com

pre

hensiv

e, re

levant

perf

orm

ance info

rmation is

ava

ilab

le.

YE

S

2.1

1.

b.

PP

R inclu

des loca

l in

dic

ato

rs th

at g

ive a

full

pic

ture

, eg o

n:

refu

se b

in c

olle

ctio

n r

ate

s.

The c

ouncil’

s K

ey ind

icato

rs 2

013/1

4 d

ocum

ent has n

ine ind

icato

rs,

coveri

ng:

Cost of

refu

se c

olle

ction

; a

nd s

atisfa

ction levels

.

Recyclin

g.

Str

eet

cle

anlin

ess.

2.1

1.c

. P

PR

has c

lear

links to

hig

her-

leve

l str

ate

gic

them

es in

the S

OA

and/o

r C

PP

pla

n/s

trate

gy

Indic

ato

rs a

re m

apped t

o h

igher-

leve

l str

ate

gic

them

es in t

he S

OA

2012-2

01

5.

SP

I3.

Each

co

un

cil w

ill re

po

rt its

perf

orm

an

ce

in

ac

co

rdan

ce w

ith

th

e r

eq

uir

em

en

ts o

f th

e L

ocal G

ov

ern

men

t B

en

ch

ma

rkin

g F

ram

ew

ork

(L

GB

F)

3.1

LG

BF

Fra

mew

ork

Benchm

ark

ing

Serv

ice

Perf

orm

ance

3.1

.a. T

he c

ouncil

rep

ort

s its

perf

orm

ance a

ga

inst

the

perf

orm

ance ind

icato

rs in t

he

LG

BF

.

The c

ouncil

report

s in lin

e w

ith t

he L

GB

F ind

icato

r se

t. Info

rmation

is f

ound in t

he C

orp

ora

te p

erf

orm

ance p

age.

T

he c

ouncil

is r

eport

ing

aga

inst th

e L

GB

F indic

ato

rs

and r

eport

s its

perf

orm

ance

at m

ylo

ca

lco

uncil.

YE

S

3.1

.b. T

he c

ouncil

rep

ort

s its

perf

orm

ance a

t m

ylo

calc

ou

ncil

T

he c

ouncil’

s p

erf

orm

ance is r

eport

ed o

nlin

e a

nd t

here

is a

cle

ar

link f

rom

the c

ouncil’

s C

orp

ora

te p

erf

orm

ance p

ag

e.

http://www.moray.gov.uk/minutes/data/DC20140805/Item%2011-2013-14%20Direct%20Services%20Performance.pdf

http://www.moray.gov.uk/minutes/data/DC20140114/Item%2013-Direct%20Services%20Performance%20Report.pdf

http://scotland.mylocalcouncil.info/

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 59

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

4. O

VE

RA

LL

4.1

Str

uctu

red

ap

pro

ach

to

PP

R,

wit

h c

lear

pre

sen

tati

on

of

info

rmati

on

4.1

.a. P

PR

info

rmation

is lin

ked

directly f

rom

website’s

Hom

e

page

.

The H

om

e p

age d

oes n

ot d

irectly lin

k to the

council’

s m

ain

perf

orm

ance p

age

, bu

t it is e

asily

accessed thro

ugh t

he A

-Z b

ar,

searc

h b

ar

or

the ‘C

ouncil

and g

overn

ment’ lin

k.

Perf

orm

ance info

rmation is

easily

accessed f

rom

the

Hom

e p

age,

and c

an b

e

reached in t

hre

e d

iffe

rent

wa

ys.

La

yeri

ng a

nd

sig

np

ostin

g o

f in

form

ation is

well-

str

uctu

red.

Most m

ajo

r serv

ices p

rovid

e d

eta

iled

perf

orm

ance info

rmation,

and

the c

ou

ncil

sum

marises

overa

ll perf

orm

ance thro

ug

h

a n

um

ber

of

report

s.

YE

S

4.1

.b. T

here

is a

co

here

nt lo

ok &

fe

el to

ho

w info

rmation

is

pre

sente

d a

nd s

tructu

red.

The c

ouncil’

s K

ey ind

icato

rs 2

013/1

4 d

ocum

ent pre

se

nts

in

form

ation in a

n u

nclu

ttere

d, consis

tent

wa

y,

thro

ugh u

se o

f ta

ble

s

and c

om

para

tive d

ata

. S

erv

ice a

rea

perf

orm

ance r

eport

s (

quart

er

2

and 4

) fo

llow

th

e s

am

e tem

pla

te a

nd info

rmation is p

resente

d in t

he

sam

e f

orm

at

as the K

ey ind

icato

rs d

ocum

ent. .

4.1

.c. T

here

is a

hig

h-l

evel

sum

mary

on

the

council’

s o

vera

ll perf

orm

ance.

There

is a

n a

nnu

al P

ublic

perf

orm

ance r

eport

tha

t g

ive

s a

hig

h-

level sum

mary

of

perf

orm

ance. A

n a

nnu

al B

enchm

ark

ing s

um

mary

re

port

als

o g

ives a

n o

verv

iew

of

LG

BF

perf

orm

ance.

4.1

.d. T

here

is c

lear

layeri

ng a

nd

sig

np

ostin

g o

f in

form

ation

, w

hic

h is

easy f

or

the

read

er

to n

avig

ate

.

Perf

orm

ance is s

plit

into

Co

rpora

te a

nd S

erv

ice p

erf

orm

ance.

Serv

ice p

erf

orm

ance is f

urt

her

split

into

Ch

ief

executive

’s o

ffic

e,

En

viro

nm

enta

l serv

ices, C

orp

ora

te s

erv

ices a

nd E

duca

tion

an

d

socia

l care

, a

llow

ing f

or

ea

sy n

avig

ation

to p

erf

orm

ance

info

rmation.

4.1

.e. T

here

is r

ele

vant

expla

nato

ry n

arr

ative –

wh

ich is in

pla

in lan

gua

ge

The K

ey in

dic

ato

rs 2

01

3/1

4 d

ocum

en

t in

clu

des p

lain

-la

ngua

ge

narr

ative f

or

each indic

ato

r. In a

dditio

n, serv

ice a

rea P

erf

orm

ance

report

s p

rovid

e c

om

menta

ry o

n p

erf

orm

ance in p

lain

Englis

h.

4.1

.f. T

here

are

sup

port

ing,

info

rmative g

raphic

s, e

g c

hart

s,

table

s, an

d d

iagra

ms.

There

is little

evid

ence o

f in

fogra

phic

s u

sed

in

the

Ke

y ind

icato

rs

docum

ent. S

erv

ice a

rea P

erf

orm

ance r

eport

s h

ave s

om

e g

raphs

(bar

chart

s a

nd lin

e g

rap

hs),

in

dic

ating

perf

orm

ance a

nd tre

nds.

4.1

.g. W

eb lin

ks to o

ther

PP

R

info

rmation w

ork

. C

ould

not access the C

itiz

ens’ P

ane

l consu

lta

tio

n r

ep

ort

lin

ks.

4.1

.h. T

he c

ouncil

rep

ort

s o

n

add

itio

na

l in

dic

ato

rs th

at co

ntr

ibu

te

to th

e o

vera

ll vie

w o

f th

eir

perf

orm

ance.

The c

ouncil

report

s o

n a

nu

mber

of

transport

ation in

dic

ato

rs, on:

Tra

ffic

managem

ent.

Pub

lic tra

nsport

.

Car

park

s.

Harb

ours

serv

ices.

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 60

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

4.2

Eff

ecti

ve u

se o

f cu

sto

mer

sati

sfa

cti

on

in

form

ati

on

4.2

.a. P

PR

expla

ins c

onsu

ltatio

ns

and/o

r satisfa

ction

surv

eys c

arr

ied

out, a

nd s

pecify th

e f

ind

ing

s.

The H

ousin

g a

nd p

ropert

y s

erv

ices A

nnu

al perf

orm

ance r

eport

2013-2

01

4 n

ote

s th

at th

e c

ouncil

con

ducts

regu

lar

ten

ant surv

eys

to im

pro

ve h

ousin

g s

tand

ard

s. T

he

Pub

lic p

erf

orm

ance r

eport

2014

deta

ils a

num

ber

of

actions t

aken in r

esp

onse t

o

feedback/s

atisfa

ction le

ve

ls in a

variety

of

serv

ice a

rea

s, eg in

transport

serv

ices a

nd c

usto

mer

conta

ct centr

es a

nd

the

cou

ncil’

s

consulta

tio

n p

age inclu

des info

rmation o

n c

losed c

onsulta

tio

ns, bu

t th

ere

is a

n issue w

ith c

onsis

tency (

see 1

.1.b

.)

The c

ouncil

report

s o

n a

te

na

nt satisfa

ction s

urv

ey

and w

hat

it is d

oin

g to

impro

ve its

housin

g s

erv

ice

perf

orm

ance

and inclu

des a

sum

mary

of

custo

mer

feedback info

rmation in th

e

Pub

lic p

erf

orm

ance r

eport

.

YE

S

4.2

.b. P

PR

expla

ins w

hat th

e

council

is d

oin

g a

s a

result o

f fe

edba

ck.

The r

eport

s n

ote

d a

t 4.2

.a inclu

de info

rmation o

n w

hat

the c

ou

ncil

is d

oin

g t

o im

pro

ve p

erf

orm

ance a

s a

result o

f surv

ey f

indin

gs.

4.3

Bala

nc

ed

pic

ture

o

f p

erf

mo

ran

ce

4.3

.a. T

he c

ouncil

pre

se

nts

a

bala

nced p

ictu

re o

f perf

orm

ance.

The K

ey in

dic

ato

rs 2

01

3/1

4 d

ocum

ent com

pare

s p

erf

orm

ance w

ith

pre

vio

us y

ears

’. In a

dd

itio

n,

serv

ice a

rea P

erf

orm

ance r

eport

s (

Q2

and Q

4)

sum

mari

se p

erf

orm

ance in those a

reas, a

nd inclu

de t

ab

les

and g

raphs,

as w

ell

as n

arr

ative o

n g

ood

perf

orm

ance a

nd a

reas

for

imp

rovem

ent.

Als

o, th

e P

ub

lic p

erf

orm

ance r

eport

and

Benchm

ark

ing s

um

mary

pro

vid

es o

vera

ll sum

maries o

f perf

orm

ance d

urin

g th

e y

ea

r. .

Perf

orm

ance r

eport

ing is

bala

nced,

with a

reas f

or

develo

pm

ent hig

hlig

hte

d.

YE

S

4.3

.b. T

raff

ic lig

ht-

sty

le c

olo

urs

or

sym

bols

giv

e a

he

lpfu

l o

verv

iew

. T

he c

ouncil’

s P

erf

orm

ance m

onitoring s

tate

ments

assess

perf

orm

ance u

sin

g s

ym

bols

, eg f

or

perc

en

tag

e o

f adu

lts s

atisfied

with s

ocia

l care

. A

reas f

or

impro

vem

ent are

hig

hlig

hte

d b

y a

re

d

circula

r sym

bo

l a

nd c

om

mente

d o

n in s

erv

ice a

rea p

erf

orm

ance

report

s.

4.3

.c.

Priori

ties f

or

impro

ve

ment b

y

the c

ou

ncil

are

cle

ar

to the

reader.

S

ee 4

.3.b

.

4.4

Go

od

use

of

co

mp

ara

tors

4.4

.a. P

erf

orm

ance is s

et in

conte

xt usin

g c

om

para

tors

and

trends.

The K

ey in

dic

ato

rs 2

01

3/1

4 d

ocum

ent com

pare

s p

erf

orm

ance

info

rmation w

ith targ

ets

for

2013

/14 a

nd

perf

orm

ance in 2

011/1

2

and 2

01

2/1

3,

wh

ilst th

e P

ublic

perf

orm

ance r

eport

inclu

des

info

rmation o

n p

erf

orm

ance a

ga

inst th

e S

cottis

h a

vera

ge

.

Perf

orm

ance m

onitoring

sta

tem

ents

inclu

de L

GB

F ind

icato

rs, an

d

fam

ily g

roup r

esu

lts a

re r

ep

ort

ed in t

hese a

nd s

pecific

ally

m

entioned in h

alf-y

ear

perf

orm

ance r

eport

s. T

he K

ey P

erf

orm

ance

Indic

ato

r re

port

sho

ws a

na

tion

al com

parison a

nd

giv

es f

am

ily

gro

up r

ank.

The c

ouncil

com

pare

s its

perf

orm

ance w

ith t

hat

in

pre

vio

us y

ears

, and m

akes

fam

ily g

roup c

om

parisons.

YE

S

4.4

.b. T

rends a

re inclu

ded f

or

all

council

are

as a

nd in

dic

ato

rs, as

appro

priate

.

See 4

.4.a

.

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 61

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

4.4

.c. T

here

are

meanin

gfu

l com

parisons w

ith o

ther

cou

ncils

, eg in f

am

ily g

rou

ps, an

d o

vera

ll.

The C

hild

pro

tectio

n c

om

mitte

e Im

pro

vem

ent p

lan 2

01

3/1

4 g

ives

perf

orm

ance info

rmation

whils

t als

o c

om

parin

g t

he c

ouncil

with

oth

er

cou

ncils

. N

o o

ther

co

mparisons w

ere

evid

enced.

4.5

Go

od

use

of

fin

an

cia

l &

co

st

info

rmati

on

4.5

.a. P

PR

featu

res the c

osts

and

oth

er

fina

ncia

l asp

ects

of

serv

ice

deliv

ery

.

The c

osts

of

serv

ice a

reas a

re r

eport

ed in t

he R

ev

en

ue b

ud

get

webp

age,

wh

ich p

rovid

es a

hig

h-le

ve

l bre

akdow

n o

f re

ven

ue

budg

et b

y s

erv

ice a

rea.

So

me u

nit c

ost

info

rmation is r

eport

ed o

n in

the K

ey indic

ato

rs 2

013/1

4 d

ocum

ent.

The c

ouncil

pro

vid

e

com

pre

hensiv

e info

rmation

on f

ina

nces a

nd

costs

, but

more

, easily

dig

estible

in

form

ation w

ou

ld b

e u

sefu

l,

inclu

din

g t

he u

se

of

vis

uals

or

chart

s w

ith n

arr

ative t

o

expla

in t

he f

igure

s.

YE

S

4.5

.b. F

inancia

l in

form

ation

is w

ell

str

uctu

red a

nd c

learl

y p

resente

d.

The P

ub

lic p

erf

orm

ance r

eport

20

14 h

as a

sum

mary

narr

ative o

n

financia

l m

anagem

ent, d

eta

ilin

g th

e c

ouncil’

s b

udget

and s

avin

gs

achie

ve

d in th

e y

ear.

The n

arr

ative p

age

inclu

des a

bo

x title

d

‘fin

ancia

l hig

hlig

hts

’ and is b

old

an

d c

learl

y p

rese

nte

d.

The

Revenu

e b

udg

et d

ispla

ys a

serv

ice a

rea e

xpen

diture

bre

akdow

n in

an u

nclu

ttere

d m

anner.

No info

gra

phic

s w

ere

fou

nd.

4.5

.c. T

here

is info

rmation

on

serv

ices’ un

it c

osts

, eg

£ p

er

prim

ary

schoo

l p

up

il.

The K

ey in

dic

ato

rs 2

01

3/1

4 d

ocum

ent re

port

s o

n u

nit c

osts

, eg t

he

cost of

colle

cting c

ouncil

tax p

er

dw

elli

ng

an

d a

nnu

al p

ropert

y c

osts

per

m2.

4.5

.d. P

PR

inclu

des info

rmatio

n o

n

the c

ou

ncil’

s b

udg

ets

for

majo

r serv

ices.

See 4

.5.a

.

4.5

.e. P

lain

lan

gua

ge e

xpla

ins th

e

figure

s.

Pla

in la

ngu

age

expla

ins the

fig

ure

s f

ound in t

he F

ina

ncia

l m

anagem

ent section o

f th

e P

ub

lic p

erf

orm

ance r

eport

.

4.6

Dia

log

ue w

ith

th

e

pu

blic

4.6

.a. T

he c

ouncil

has c

onsulte

d

the p

ub

lic o

n w

hat it w

ants

fro

m

PP

R.

There

is a

‘R

ate

this

pag

e’ lin

k o

n e

very

web

pag

e,

inclu

din

g t

he

perf

orm

ance p

ages.

Th

e H

ou

sin

g a

nn

ual p

erf

orm

an

ce

page

encoura

ges u

sers

to c

om

ple

te a

feedback s

urv

ey t

o h

elp

im

pro

ve

futu

re p

erf

orm

ance r

eport

s.

Ho

we

ver,

there

is n

o e

vid

ence o

f consulta

tio

n w

ith t

he p

ub

lic r

egard

ing P

PR

.

The c

ouncil

uses s

ocia

l m

edia

to e

nga

ge w

ith t

he

pub

lic,

but th

ere

is n

o

evid

ence f

or

ho

w t

his

meth

od

of

engag

em

ent is u

sed

to

mould

PP

R to s

uit t

he n

ee

ds

of

the p

ublic

.

AF

I

4.6

.b. T

he c

ouncil

uses s

ocia

l m

edia

to e

nga

ge t

he p

ub

lic a

nd

have a

dia

logu

e o

n p

erf

orm

ance.

At th

e b

ottom

of

each w

eb

page t

here

are

lin

ks to the c

ouncil’

s

Tw

itte

r, F

acebo

ok a

nd Y

ou

Tube.

Ho

we

ver,

there

is n

o e

vid

ence

abou

t ho

w w

ell

the c

ouncil

has u

sed s

ocia

l m

edia

to s

hape

PP

R.



Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 62

MO

RA

Y C

OU

NC

IL

Th

em

e

Ch

ara

cte

risti

cs i

nclu

de…

E

vid

en

ce (

ke

y f

acts

/ lin

ks t

o w

eb

pag

es

) S

um

mary

ju

dg

em

en

t R

ati

ng

4.7

Ac

ce

ssib

ilit

y

4.7

.a. P

PR

featu

res a

ran

ge o

f outp

uts

tha

t ta

rget specific

aud

iences.

The c

ouncil

report

s its

perf

orm

ance thro

ugh v

ari

ous m

edia

:

Ke

y indic

ato

rs 2

013/1

4 d

ocum

ent.

Perf

orm

ance m

onitoring

sta

tem

ents

– p

erf

orm

ance indic

ato

rs (

by

serv

ice a

rea).

Pub

lic p

erf

orm

ance r

eport

2014

.

These t

ypes o

r re

port

ing d

iffe

r in

pre

senta

tion a

nd n

arr

ative,

and

each w

ould

ap

pe

al to

a v

ari

ety

of

aud

iences. T

he s

erv

ice a

rea

perf

orm

ance r

eport

s inclu

de s

om

e g

raphs a

nd

the

Ke

y ind

icato

rs

docum

ent pro

vid

es c

om

parisons w

ith p

revio

us y

ears

.

PP

R m

ate

rial is

report

ed in a

num

ber

of

wa

ys,

eg t

hro

ug

h

table

s a

nd s

tatistics,

narr

ative a

nd

gra

phs. T

he

council

pro

vid

es s

om

e

info

rmation o

n h

ow

to

request re

port

s in d

iffe

rent

lan

gua

ges, b

ut ke

y

docum

ents

do n

ot in

clu

de

this

info

rmation.

AF

I

4.7

.b. In

form

ation is a

va

ilab

le in

diffe

rent la

ngu

ages,

on r

eq

uest.

T

he K

ey in

dic

ato

rs d

ocum

ent an

d s

erv

ice a

rea p

erf

orm

ance r

ep

ort

s

have n

o info

rmation o

n h

ow

to r

eq

uest

info

rmation in

diffe

rent

lan

gua

ges. T

he H

ousin

g a

nd p

rop

ert

y s

erv

ices a

nn

ual perf

orm

ance

report

inclu

des info

rmation

on its

back p

age a

bou

t h

ow

to r

eq

uest

the d

ocum

ent in

a d

iffe

rent fo

rmat (e

g B

raill

e, la

rge p

rint or

diffe

rent

lan

gua

ges)

4.7

c. P

rinte

d info

rmation

is

ava

ilab

le o

n r

eq

uest.

S

ee 4

.7.b

.

Lorna.Carmichael

Typewritten Text

ITEM: 5 PAGE: 63

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